Rosturizm has created an operational headquarters for clients of Natalie Tours and DSBW. Rosturizm has created an operational headquarters for clients of Natalie Tours and DSBW Natalie Tours urgent help phone
The Office of Rospotrebnadzor in Moscow has opened a hot line in connection with the situation with the tour operator Natalie Tours, the press service of the department reported.
"In connection with the information posted on the official website of the tour operator" Natalie Tours "about the cancellation of all booked and paid tours, the Rospotrebnadzor administration in Moscow promptly opened a hotline on consumer rights to receive emergency assistance and compensation for losses," message.
Rospotrebnadzor draws the attention of consumers that in the event of an announcement of the suspension of activities due to the impossibility of fulfilling obligations under concluded contracts for the provision tourist services, obligation to return moneypaid by the tourist, in accordance with the law, is assigned to the organization that insured the civil liability of the tour operator, or the organization that provided a bank guarantee.
“Also, the consumer has the right to demand compensation for losses caused to him as a result of the provision of services of inadequate quality, compensation for moral damage. If no agreement is reached upon termination of the contract for the provision of tourist services and the return of funds by the company "Natalie Tours", the necessary consultations and explanations will be provided by phone hotline management: 8-495-785-37-41. You can also receive recommendations on obtaining emergency assistance and compensation for losses in connection with the termination of the tour operator's activities, as well as free assistance in drafting claims and statements of claim against the service provider by calling: 8-495-687-39-61 (department of consulting services FBUZ "Center for Hygiene and Epidemiology in Moscow") ", - explained in the department.
It is noted that in the department of Rospotrebnadzor in Moscow on weekdays from 10:00 to 16:00 a public reception is open, contacting which you can get the necessary clarifications on the conflict situation and help in drawing up a claim against the service provider and statement of claim to court.
“In the event that consumers are denied the satisfaction of legal requirements, the Rospotrebnadzor administration in Moscow is ready to immediately file claims in court to protect their rights. The situation remains under the control of the department of Rospotrebnadzor in Moscow, ”the department concluded.
On Wednesday, July 4, the tour operator Panorama Tour (Natalie Tours brand) announced that it would cancel all tours for the period from July 4 to September 30, 2018. At the end of June, the company canceled its own flight programs to Barcelona, \u200b\u200bRimini, Catania, Naples, Antalya and Heraklion.
Earlier, the president of the company, Vladimir Vorobyov, said that Natalie Tours plans to resume sales of tours from October 1, 2018.
Tour operator Natalie Tours offers its clients a wide range of lucrative travel offers in various destinations. Turning to the company for help, the client can not only purchase a voucher in any direction he is interested in, but also issue or renew a passport, get a visa. All that is required of him is to provide the necessary package of documents. Their transfer to the appropriate authorities and the registration procedure will be undertaken by Natalie Tours employees.
The Natalie Tours Moscow hotline operates around the clock. So if a client has problems, he can count on help at any time of the day or night.
Tour operator Natalie tours Moscow tour search
Tour search this operator can be done in two main ways: by calling Natalie Tours Moscow and making an appointment at the company's office or directly on the company's official website. In recent years, the latter option has become increasingly popular among potential consumers of tourism services.
| № | Addresses in Moscow | Working hours | Phone |
|---|---|---|---|
| 1 | Dolgorukovskaya, 7 | 8‒800‒700‒17‒71 | |
| 2 | Zemlyanoy Val, 64 st2 | Mon-Fri: 09: 00-21: 00, Sat: 10: 00-20: 00, Sun: 10: 00-18: 00 | 8‒800‒700‒17‒71 |
| 3 | Taras Shevchenko embankment, 23 | Mon-Fri: 09: 00-21: 00, Sat: 10: 00-20: 00, Sun: 10: 00-18: 00 | 8‒800‒700‒17‒71 |
| 4 | Gross, 21 k125 | Mon-Fri: 09: 00-21: 00, Sat: 10: 00-20: 00, Sun: 10: 00-18: 00 | 8‒800‒700‒17‒71 |
| 5 | Tsvetnoy Boulevard, 1 | Mon-Fri: 09: 00-21: 00, Sat: 10: 00-20: 00, Sun: 10: 00-18: 00 | 8‒800‒700‒17‒71 |
| 6 | Mira avenue, 75 st1 | Mon-Fri: 09: 00-21: 00, Sat: 10: 00-20: 00, Sun: 10: 00-18: 00 | 8‒800‒700‒17‒71 |
| 7 | Strastnoy Boulevard, 8a | Mon-Fri: 09: 00-21: 00, Sat: 10: 00-20: 00, Sun: 10: 00-18: 00 | 8‒800‒700‒17‒71 |
| 8 | Bolshaya Cheremushkinskaya, 1 | Mon-Fri: 09: 00-21: 00, Sat: 10: 00-20: 00, Sun: 10: 00-18: 00 | 8‒800‒700‒17‒71 |
| 9 | Volgogradsky prospect, 10 st2 | Mon-Fri: 09: 00-21: 00, Sat: 10: 00-20: 00, Sun: 10: 00-18: 00 | 8‒800‒700‒17‒71 |
| 10 | Leningradsky prospect, 33a | Mon-Fri: 09: 00-21: 00, Sat: 10: 00-20: 00, Sun: 10: 00-18: 00 | 8‒800‒700‒17‒71 |
| 11 | Leningradsky prospect, 33a | Mon-Fri: 09: 00-21: 00, Sat: 10: 00-20: 00, Sun: 10: 00-18: 00 | 8‒800‒700‒17‒71 |
| 12 | Rusakovskaya, 31 | Mon-Fri: 09: 00-21: 00, Sat: 10: 00-20: 00, Sun: 10: 00-18: 00 | 8‒800‒700‒17‒71 |
The editors of the professional portal site tested the work of the "hot line" organized by Rostourism on July 4 to inform tourists about the situation around "Natalie Tours" and recommendations on actions to be taken by those whose trips through this tour operator are disrupted.
It was possible to contact the phone numbers indicated on the agency's website only after half an hour of continuous attempts, although both lines were free. As it turned out, the employees of the Turpomosch association, not Rosturizm, answer the questions.
Cancellation of tours "Natalie Tours": algorithm for victims
On July 4, Natalie Tours President Vladimir Vorobyov announced that the company had to cancel all tours. Industry lawyer Dimitri Morozov prepared an algorithm of actions for tourists and travel agencies in this situation. We publish the expert's recommendations in full.
The situation around "Natalie" on the "hotline" was called "force majeure", describing this very term financial difficulties travel agencies.
The operator avoided answering the question of who and on what basis will pay compensation for the disrupted trip in conditions when the tour operator did not even announce the termination of activities, although it cannot fulfill its obligations to the tourist. Obviously, the tourism departments were not ready for such a situation and so far cannot give effective advice to travelers on what to do. After all, all the recommendations received are relevant precisely for the case of an official statement by the tour operator about leaving the market. It is characteristic that even the creation of an interdepartmental operational headquarters in Rosturizm is explained on the agency's website by “the suspension of the activities of the tour operators Natalie Tours and DSBW-Tours, although the first of these companies claims that it will continue to work.
We add that the Rospotrebnadzor also posted recommendations on receiving emergency assistance and reimbursing losses to tourists on its website. But they also apply only to the option of suspending the tour operator activities of the company.
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