Legislative base of the Russian Federation. Tourist services. Accommodation facilities. General requirements Tourist services accommodation facilities general requirements

Services of accommodation facilities - activities of the provider of services for the accommodation of tourists and the provision of hotel, specialized (health, sanatorium, sports, tourist, etc.) services Terminology for quality management in the service sector (conditions and quality of service, as well as other parameters) according to GOST R 50646..

Hotel accommodation is the main part of tourist accommodation services. That is why for the certification of hotels (motels) GOST R 50645-94 “Tourist and excursion services. Classification of hotels”, which was developed by the Technical Committee for Standardization TK199 “Tourist and Excursion Service”, introduced by the Office of Standardization and Certification in the Service Sector of the State Standard of Russia, approved by the Resolution of the State Standard of Russia dated February 21, 1994 No. 33.

According to the definitions of this GOST, a hotel is an enterprise intended for temporary residence, and a motel is a hotel located near a highway. The main characteristic of the services of a hotel (motel) is its category (star rating) - a classification grouping characterized by a certain set of requirements.

The specified standard establishes the classification of hotels (motels) of various organizational and legal forms with a capacity of at least 10 rooms, which does not apply to houses and premises rented out for living.

Categories are designated by the symbol - "1 star". The number of stars increases in line with the level of service quality. Hotels are classified into five categories; motels - four. The highest category of the hotel is designated - "5 stars", the lowest - "1 star", the highest category of the motel - "4 stars", the lowest - "1 star".

The list of classification requirements is compiled taking into account SNiP 2.08.02, SanPiN 42-123-5774.

Certification for "star" is voluntary, according to the Rules for certification in the Russian Federation. The classification of hotels (motels) contains the minimum requirements for inclusion in a certain category.

The hotel should be located in favorable environmental conditions.

When staying in a hotel, the safety of life, health of guests and the safety of their property must be ensured.

The building should have emergency exits, stairs, and clearly visible information signs that provide free orientation for guests in both normal and emergency situations.

The hotel must be equipped with fire protection systems, warning systems and fire protection equipment provided for by the Fire Safety Rules for residential buildings, hotels.

The hotel must comply with the sanitary and hygienic norms and rules established by the sanitary and epidemiological supervision authorities regarding the cleanliness of the premises, the condition of the sanitary equipment, waste disposal and effective protection against insects and rodents.

All electrical, gas, water and sewer equipment must be installed and operated in accordance with the Rules for the technical operation of hotels and their equipment.

When designing new and reconstructing old hotels (motels), it is necessary to provide conditions for the reception and service of disabled people using wheelchairs, in accordance with the requirements of VSN 62.

In accordance with GOST R 511185-98, specialized accommodation facilities are: sanatoriums; dispensaries, labor and recreation camps; rest houses, tourist shelters, parking lots, etc.; tourist, sports bases, recreation centers; hunter's (fisherman's) houses; congress centers; public means of transport (trains, cruise ships, yachts); land and water transport, converted into accommodation facilities for overnight stays; campsites (camping sites, caravans).

GOST allocates individual accommodation facilities: apartments; rooms in apartments; at home; cottages for rent.

General requirements for tourist accommodation facilities must comply with this standard, sanitary norms and rules for the design, planning and construction of structures, general requirements for hotels and motels are contained in GOST R 50645 and the Rules for the provision of hotel services in the Russian Federation.

Public means of transport (trains, cruise ships, yachts), land and water transport converted into overnight accommodation facilities must comply with the requirements established by the relevant industry (departmental) rules and regulations.

Accommodation facilities should have convenient access roads with the necessary road signs, paved walkways. The adjacent territory should be landscaped, well lit in the evening, a hard-surfaced area for short-term parking of vehicles and the necessary reference and information signs.

Information about the provider of services of accommodation facilities, the mode of operation, the services provided must comply with the requirements of Art. 8 and 9 of the Law of the Russian Federation "On Protection of Consumer Rights".

Accommodation facilities must have:

* lighting in residential and public premises - natural and artificial, in corridors - around the clock natural or artificial;
* cold and hot water supply, sewerage, according to SNiP. In areas with interruptions in water supply, it is necessary to ensure a minimum supply of water for at least a day and its heating;
* heating that maintains the air temperature in residential premises at least 18.5 ° C;
* ventilation (natural or forced, providing air circulation and excluding the penetration of foreign odors into residential premises, according to SNiP);
* telephone connection;
* passenger elevator (if necessary) according to SNiP. The minimum area of a living room per one occupant of the buildings is:
* for year-round operation - not less than 6.0 m 2 ;
* for seasonal - summer operation - at least 4.5 m 2. The living room should have:
* furniture - bed, bedside table, table, chair, wardrobe; inventory - bedside rug, mirror, etc. and bedding according to the number of residents;
* thick curtains or blinds to darken the room;
* broadcasting network (connection to all living rooms);
* ceiling (wall) and bedside lamps, electrical sockets with voltage indication;
* door locks with internal fuse.

The bathroom in the room should be equipped with a washbasin, toilet, bath or shower. In the absence of a bathroom in the room, accommodation facilities must have sanitary facilities for common use (at the rate of one toilet bowl, one washbasin and one shower for no more than 10 people, separate for men and women).

Collective accommodation facilities for tourists should provide for:

* a household self-service room, a place for washing and drying clothes with the necessary equipment and inventory;
* a room for the provision of catering services in accordance with GOST and / or a kitchen for self-cooking;
* a room or part of a room for watching TV shows and other cultural events;
* luggage storage;
* devices for convenient access for disabled people: inclined ramps at the entrance doors for wheelchair access, elevators, specially equipped rooms and toilets, etc. according to SNiP, taking into account local conditions.

The service personnel providing services of accommodation facilities must have qualifications corresponding to the work performed, create an atmosphere of hospitality, comfort, show goodwill and courtesy.

Tourists living in collective accommodation facilities should be provided with a minimum range of services:

* round the clock reception;
* catering services in accordance with GOST or conditions for self-cooking;
* daily cleaning of the living room (including making beds) and bathrooms (except for hostels, labor and recreation camps, tourist shelters, parking lots, campsites);
* change of bed linen - at least once a week, change of towels - at least once every three days;
* sending, receiving and delivering letters and telegrams;
* storage of valuables, luggage;
* medical assistance (call an ambulance, use of a first aid kit);
* tourist information.

Tourists living in individual accommodation facilities should be provided with the following services:

* daily cleaning of the living room (including bedding) for each arrival of tourists;
* change of bed linen - at least once a week, change of towels - at least once every 3 days (or provision of a change of bed linen and towels);
* use of electric (gas) stove and refrigerator.

Depending on the type of accommodation facilities, the range of services may be supplemented.

Specialized accommodation facilities for tourists, in addition to providing accommodation services, provide services of a health-improving and medical nature, sanatorium and resort services, tourist, sports, etc., in accordance with their specialization.

GOST R 51185-94 establishes safety requirements for tourist accommodation facilities, explaining that they must ensure the safety of life and health of tourists, the safety of their property. Safety requirements must comply with GOST R 50644.

Accommodation facilities must be located in favorable environmental conditions, comply with fire safety requirements and have a fire safety certificate.

The building must be provided with emergency exits, stairs, well-marked information signs to ensure free orientation, both in normal and emergency situations.

In accommodation facilities, action plans for personnel and tourists in emergency situations (natural disasters, fires, etc.) should be posted in an accessible place, including interaction with local governments involved in rescue operations.

All sanitary, technological and other equipment, appliances, furniture and inventory must comply with the requirements of regulatory documents and be operated in compliance with the latter.

In accommodation facilities, sanitary-hygienic and anti-epidemiological rules and norms must be observed in terms of:

* maintenance of sanitary equipment and inventory, waste disposal and protection from insects and rodents;
* the state of the territory, common areas, building premises, beaches and various structures for tourists;
* processing (washing, ironing, storage, etc.) linen

When operating electrical, gas equipment, the requirements of GOSTs and the operating rules established by the manufacturer in the regulatory documentation for specific equipment must be observed.

The permissible sound pressure level and the sound level in the premises must comply with the requirements of GOST.

Organizations and individual entrepreneurs providing catering, dry cleaning, hairdressing and other services in accommodation facilities according to the List of works and services subject to mandatory certification must have certificates of conformity of the GOST R System.

Drinking water must be epidemiologically safe, harmless in chemical composition and comply with GOST. In the absence of a guarantee of good quality drinking water, special installations for its treatment should be equipped.

Used preparations for disinfection, disinfestation, deodorization, detergents included in the list of goods subject to mandatory certification must have a certificate of conformity and be used in accordance with regulatory references.

The service personnel of accommodation facilities must be prepared to act in emergency situations. The head of the accommodation facilities is responsible for the preparedness of the staff.

The service personnel of accommodation facilities must undergo a medical examination in accordance with the requirements of the sanitary and epidemiological services.

The state standard recalls the need to comply with environmental protection requirements. Accommodation facilities must function in accordance with the requirements for the maintenance of the territory, technical condition and maintenance of premises, ventilation, water supply, sewerage in accordance with the requirements of standards, sanitary norms and rules.

The accommodation facilities should provide for a system of sanitary cleaning and cleaning of the territory, rational collection, rapid removal, regular removal of solid and liquid household waste, and cleaning of the territory. Accommodation facilities must have an environmental passport or a conclusion from environmental authorities confirming the absence of harmful effects on the environment.

Compliance with these GOST requirements is verified during certification testing.

1 AREA OF USE

This standard applies to accommodation facilities intended for tourists (hereinafter referred to as accommodation facilities).

The standard establishes types of accommodation facilities, general requirements for accommodation facilities and services of accommodation facilities.

The provisions of this standard are applied by organizations and individual entrepreneurs providing accommodation services.

Based on this standard, regulations can be developed that establish requirements for specific types of accommodation facilities.

Safety requirements are set out in sections 6 and 7.

2. REGULATORY REFERENCES

GOST 17.4.3.04-85 Nature protection. Soils. General requirements for control and protection against pollution

GOST 2874-82 Drinking water. Hygiene requirements and quality control

SanPiN 42-121-4719-88 Rules for the arrangement, equipment and maintenance of hostels for workers, students, students of secondary, special educational institutions and vocational schools

SanPiN 42-128-4690-88 Sanitary rules for the maintenance of populated areas

VSN 62-91 Designing the living environment taking into account the needs of people with disabilities and people with limited mobility.

3. DEFINITIONS

In this standard, the following terms are used with their respective definitions:

3.1. Accommodation facilities for tourists - any facility intended for temporary accommodation of tourists (hotel, hostel, campsite and others according to 4.1.1.1, 4.1.1.2, 4.1.2).

3.2. Tourist - a citizen visiting the country (place) of temporary stay for recreational, educational, professional, business, sports, religious and other purposes (without engaging in paid activities) for a period of 24 hours to 6 months. in a row or carrying out at least one overnight stay.

3.3. Service provider of accommodation facilities - an organization, an individual entrepreneur, providing services of accommodation facilities.

3.4. Services of accommodation facilities - the activities of the contractor for the accommodation of tourists and the provision of hotel, specialized (health, health, sanatorium, sports, tourist and other) services.

3.5. Terms for quality management in the service sector (service conditions, quality of service, etc.) - according to GOST R 50646.

4. CLASSIFICATION OF TOURIST ACCOMMODATION

4.1. Accommodation facilities are divided into collective and individual.

4.1.1. Collective accommodation facilities include those given in 4.1.1.1 - 4.1.1.2.

4.1.1.1. Hotels and similar accommodation facilities:

Hotels (including apartment type);

Clubs with accommodation;

boarding houses;

furnished rooms;

Dormitories.

4.1.1.2. Specialized accommodation facilities:

Sanatoriums;

Dispensaries;

Work and rest camps;

rest houses;

Tourist shelters, parking lots and others;

Tourist, sports bases, recreation centers;

Houses of the hunter (fisherman);

Congress - centers;

Public means of transport (trains, cruise ships, yachts);

Land and water transport, converted into accommodation for the night;

Campsites (camping sites, caravan sites).

4.1.2. Individual accommodation facilities:

Apartments, rooms in apartments, houses, cottages for rent.

5. GENERAL REQUIREMENTS FOR ACCOMMODATION FACILITIES

5.1. Tourist accommodation facilities must comply with the requirements of this standard, SNiP 2.08.02 and VSN 62 (during design) and SNiP 2.07.01 (during planning and development).

5.2. General requirements for hotels and motels - in accordance with GOST R 50645 and the Rules for the provision of hotel services in the Russian Federation.

5.3. Rules for the arrangement, equipment and maintenance of hostels - according to SanPiN 42-121-4719.

5.4. Public means of transport (trains, cruise ships, yachts), land and water transport converted into overnight accommodation facilities must comply with the requirements established by the relevant industry (departmental) rules and regulations.

5.5. Accommodation facilities should have convenient entrances with the necessary road signs, paved walkways.

Information about the provider of services of accommodation facilities, the mode of operation and the services provided must comply with the requirements of Art. , Law of the Russian Federation "On Protection of Consumer Rights" .

5.7. Accommodation facilities must have:

Lighting in residential and public premises - natural and artificial, in corridors - around the clock natural or artificial according to SNiP 23-05;

Cold and hot water supply and sewerage according to SNiP 2.04.01, SNiP 3.05.04 and SNiP 3.05.01. In areas with interruptions in water supply, it is necessary to ensure a minimum supply of water for at least a day and water heating;

Heating that maintains the air temperature in residential premises at least 18.5 degrees. C;

Ventilation (natural or forced), providing air circulation and excluding the penetration of foreign odors into residential premises according to SNiP 2.04.05;

telephone connection;

Passenger elevator (if necessary) according to SNiP 2.08.02.

5.8. The minimum area of a living room is at least 9 square meters. m according to SNiP 2.08.02.

The minimum area of a living room per one occupant of the buildings:

year-round operation - not less than 6.0 sq. m;

seasonal (summer) operation - at least 4.5 sq. m.

5.9. The living room should have:

Furniture (bed, bedside table, table, chair, wardrobe), inventory (bedside rug, mirror, etc.) and bedding according to the number of residents;

Thick curtains or blinds to darken the room;

Broadcasting network (connection to all living rooms);

Ceiling (wall) and bedside lamps, electrical sockets with voltage indication;

Door locks with internal fuse.

5.10. The bathroom in the room should be equipped with a washbasin, toilet, bath or shower. In the absence of a bathroom in the room, accommodation facilities must have sanitary facilities for common use (at the rate of one toilet bowl, one washbasin and one shower for no more than 10 people, separate for men and women).

5.11. Collective accommodation facilities for tourists should provide for:

Household self-service room, a place for washing and drying clothes with the necessary equipment and inventory;

A room for the provision of catering services in accordance with GOST R 50762 and / or a kitchen for self-cooking;

A room or part of a room for watching TV shows and other cultural events;

Luggage storage;

Devices for convenient access for the disabled: inclined ramps at the entrance doors for the passage of a wheelchair, elevators, specially equipped rooms and toilets, etc. according to SNiP 2.08.02 and VSN 62 (subject to local conditions).

5.12. Service personnel providing services to accommodation facilities must have qualifications appropriate for the work performed.

The staff should create an atmosphere of hospitality, comfort, show goodwill and courtesy.

6. REQUIREMENTS FOR ACCOMMODATION SERVICES

6.1. Tourists living in collective accommodation facilities should be provided with a minimum range of services:

24/7 reception;

Catering services in accordance with GOST R 50764 or conditions for self-catering (5.11);

Daily cleaning of the living room (including making beds) and bathrooms (except for hostels, labor and recreation camps, tourist shelters, parking lots, camping);

Change of bed linen - at least once a week, change of towels - at least once every three days;

Sending, receiving and delivering letters and telegrams;

Storage of valuables, luggage;

Medical assistance: calling an ambulance, using a first aid kit;

Tourist information.

6.2. Hotel services must comply with the requirements of GOST R 50645 and the Rules for the provision of hotel services in the Russian Federation.

6.3. Tourists living in individual accommodation facilities should be provided with the following services:

Cleaning of the living room (including making the bed) for each arrival of tourists;

Change of bed linen - at least once a week, change of towels - at least once every three days (or provision of a change of bed linen and towels);

Use of electric (gas) stove and refrigerator.

6.4. Depending on the type of accommodation facilities, the range of services may be supplemented.

6.5. Specialized accommodation facilities, in addition to providing accommodation services, provide health-improving and medical services, sanatorium and resort services, tourist, sports, etc., in accordance with their specialization.

7. SAFETY REQUIREMENTS

7.1. In accommodation facilities for tourists of any kind, the safety of life and health of tourists, the safety of their property must be ensured.

7.2. Safety requirements for tourist services must comply with GOST R 50644.

7.3. Accommodation facilities should be located in favorable environmental conditions.

7.4. Accommodation facilities must comply with fire safety requirements according to PPB 01 and have a fire safety certificate<*>.

<*>After the introduction of fire safety certification.

7.5. The building must be provided with emergency exits, stairs, clearly visible information signs to ensure free orientation in both normal and emergency situations (SNiP 2.08.02).

7.6. In accommodation facilities, action plans for personnel and tourists in emergency situations (natural disasters, fires, and others) should be posted in an accessible place, including interaction with local governments involved in rescue operations.

7.7. Accommodation facilities must be equipped with fire protection systems, warning systems and / or fire protection equipment in accordance with PPB 01.

7.8. All sanitary, technological and other equipment, appliances, furniture and inventory must comply with the requirements of regulatory documents and be operated in compliance with their requirements.

7.9. In accommodation facilities, sanitary-hygienic and anti-epidemiological rules and norms must be observed in terms of:

Conditions of the territory, common areas, premises of the building, beaches and various structures for tourists;

Processing (washing, ironing, storage, etc.) of linen.

7.10. When operating electrical, gas equipment, the requirements of PPB 01, GOST 12.1.004 and the operating rules established by the manufacturer in the regulatory documentation for specific equipment must be observed.

7.11. The permissible sound pressure level and the sound level in the premises must comply with the requirements of GOST 12.1.036.

7.12. Organizations and individual entrepreneurs providing catering, dry cleaning, hairdressing and other services in accommodation facilities according to the List of works and services subject to mandatory certification must have certificates of conformity of the GOST R Certification System.

7.13. Drinking water must be epidemiologically safe, harmless in chemical composition and comply with GOST 2874. In the absence of a guarantee of good quality drinking water, special water treatment plants must be equipped.

7.14. Used preparations for disinfection, disinfestation, deodorization, detergents included in the list of goods subject to mandatory certification must have a certificate of conformity and be used in accordance with regulatory requirements.

7.15. The service personnel of accommodation facilities must be prepared to act in emergency situations. The head of the accommodation facilities is responsible for the preparedness of the staff.

7.16. Service personnel must undergo a medical examination in accordance with the requirements of the sanitary and epidemiological services.

8. ENVIRONMENTAL REQUIREMENTS

8.1. Accommodation facilities must function in accordance with the requirements of environmental protection (in terms of territory maintenance, technical condition and maintenance of premises, ventilation, water supply, sewerage in accordance with GOST 2874, SNiP 2.08.02, SNiP 2.07.01, SNiP 2.04.05, SNiP 23-05 , SNiP 2.04.01 , SanPiN 42-128-4690, GOST 17.1.3.13, GOST 17.4.3.04.

8.2. The accommodation facilities must provide for a system of sanitary cleaning and cleaning of the territory (rational collection, quick removal, reliable disposal, appropriate disposal of household waste) according to SanPiN 42-128-4690.

8.3. The organization of a rational system for the collection, temporary storage, regular removal of solid and liquid household waste and cleaning of the territory must comply with the requirements of SanPiN 42-128-4690.

8.4. During the operation of accommodation facilities and the provision of their services, there should be no harmful effects on the environment.

8.5. Accommodation facilities must have an environmental passport or a conclusion from environmental authorities confirming the absence of harmful effects on the environment.

Goods subject to mandatory certification. Approved by Decree of the Government of the Russian Federation on August 13, 1997 N 1013

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TOURIST SERVICES - ACCOMMODATION - GENERAL REQUIREMENTS - GOST R 51185-98 (approved by the Decree of the State Standard of the Russian Federation of 09-07-98 ... Relevant in 2018

6. REQUIREMENTS FOR ACCOMMODATION SERVICES

6.1. Tourists living in collective accommodation facilities should be provided with a minimum range of services:

24/7 reception;

Catering services in accordance with GOST R 50764 or conditions for self-catering (5.11);

Daily cleaning of the living room (including making beds) and bathrooms (except for hostels, labor and recreation camps, tourist shelters, parking lots, camping);

Change of bed linen - at least once a week, change of towels - at least once every three days;

Sending, receiving and delivering letters and telegrams;

Storage of valuables, luggage;

Medical assistance: calling an ambulance, using a first aid kit;

Tourist information.

6.2. Hotel services must comply with the requirements of GOST R 50645 and the Rules for the provision of hotel services in the Russian Federation.

6.3. Tourists living in individual accommodation facilities should be provided with the following services:

Cleaning of the living room (including making the bed) for each arrival of tourists;

Change of bed linen - at least once a week, change of towels - at least once every three days (or provision of a change of bed linen and towels);

Use of electric (gas) stove and refrigerator.

6.4. Depending on the type of accommodation facilities, the range of services may be supplemented.

GOST R 51185-98. Approved by the Decree of the State Standard of Russia dated July 9, 1998 N 286 Date of introduction 01.01.99.

Foreword

1. Developed by the Open Joint Stock Company "ATIS". Introduced by the Technical Committee for Standardization TC 199 "Tourist activities and services of accommodation facilities".
2. Adopted and put into effect by the Decree of the State Standard of Russia of July 9, 1998 N 286.
3. Introduced for the first time.

1 AREA OF USE

This standard applies to accommodation facilities intended for tourists (hereinafter referred to as accommodation facilities). The standard establishes types of accommodation facilities, general requirements for accommodation facilities and services of accommodation facilities. The provisions of this standard are applied by organizations and individual entrepreneurs providing accommodation services. Based on this standard, regulations can be developed that establish requirements for specific types of accommodation facilities. Safety requirements are set out in sections 6 and 7.

2. REGULATORY REFERENCES

GOST 12.1.004-91 SSBT. Fire safety. General requirements
- GOST 12.1.036-81 SSBT. Noise. Permissible levels in residential premises and public buildings
- GOST 17.1.3.13-86 Nature protection. Hydrosphere. General requirements for the protection of surface waters from pollution
- GOST 17.4.3.04-85 Nature protection. Soils. General requirements for control and protection against pollution
- GOST 2874-82 Drinking water. Hygiene requirements and quality control
- GOST R 50644-94 Tourist and excursion services. Requirements for ensuring the safety of tourists and sightseers
- GOST R 50645-94 Tourist and excursion services. Hotel classification
- GOST R 50646-94 Public services. Terms and Definitions
- GOST R 50762-95 Catering. Enterprise classification
- GOST R 50764-95 Catering services. General requirements
- SanPiN 42-121-4719-88 Rules for the arrangement, equipment and maintenance of hostels for workers, students, students of secondary, special educational institutions and vocational schools
- SanPiN 42-128-4690-88 Sanitary rules for the maintenance of populated areas
- SNiP 2.04.01-85 Internal water supply and sewerage of buildings
- SNiP 2.04.05-91 Heating, ventilation and air conditioning
- SNiP 2.07.01-89 Urban planning. Planning and development of urban and rural settlements
- SNiP 2.08.02-89 Public buildings and structures
- SNiP 3.05.01-85 Internal sanitary - technical systems
- SNiP 3.05.04-85 External networks and water supply and sewerage facilities
- SNiP 23-05-95 Natural and artificial lighting
- PPB 01-93 Fire safety rules in the Russian Federation
- VSN 62-91 Designing the living environment, taking into account the needs of people with disabilities and people with limited mobility.

3. DEFINITIONS

In this standard, the following terms are used with their respective definitions:

3.1. Accommodation facilities for tourists - any facility intended for temporary accommodation of tourists (hotel, hostel, campsite and others according to 4.1.1.1, 4.1.1.2, 4.1.2).

3.3. Service provider of accommodation facilities - an organization, an individual entrepreneur, providing services of accommodation facilities.

3.5. Terms for quality management in the service sector (service conditions, quality of service, etc.) - according to GOST R 50646.

4. CLASSIFICATION OF TOURIST ACCOMMODATION

4.1. Accommodation facilities are divided into collective and individual.

4.1.1. Collective accommodation facilities include those given in 4.1.1.1 - 4.1.1.2.

4.1.1.1. Hotels and similar accommodation facilities:

Hotels (including apartment type);
- motels;
- clubs with accommodation;
- boarding houses;
- furnished rooms;
- hostels.

4.1.1.2. Specialized accommodation facilities:

Sanatoriums;
- dispensaries;
- labor and recreation camps;
- rest houses;
- tourist shelters, parking lots and others;
- tourist, sports bases, recreation centers;
- hunter's (fisherman's) houses;
- congress centers;
- public means of transport (trains, cruise ships, yachts);
- land and water transport, converted into accommodation facilities for overnight stays;
- campsites (camping sites, caravan sites).

4.1.2. Individual accommodation facilities:

Apartments, rooms in apartments, houses, cottages for rent.

5. GENERAL REQUIREMENTS FOR ACCOMMODATION FACILITIES

5.1. Tourist accommodation facilities must comply with the requirements of this standard, SNiP 2.08.02 and VSN 62 (during design) and SNiP 2.07.01 (during planning and development).

5.2. General requirements for hotels and motels - in accordance with GOST R 50645 and the Rules for the provision of hotel services in the Russian Federation.

5.3. Rules for the arrangement, equipment and maintenance of hostels - according to SanPiN 42-121-4719.

5.5. Accommodation facilities should have convenient entrances with the necessary road signs, paved walkways.

5.6. The area adjacent to the accommodation facilities should be landscaped, well lit in the evening; should have a platform with a hard surface for short-term parking of vehicles and the necessary reference and information signs. Information about the provider of services of accommodation facilities, the mode of operation and the services provided must comply with the requirements of Art. 8, 9 of the Law of the Russian Federation "On Protection of Consumer Rights" .

5.7. Accommodation facilities must have:

Lighting in residential and public premises - natural and artificial, in corridors - around the clock natural or artificial according to SNiP 23-05;
- cold and hot water supply and sewerage according to SNiP 2.04.01, SNiP 3.05.04 and SNiP 3.05.01. In areas with interruptions in water supply, it is necessary to ensure a minimum supply of water for at least a day and water heating;
- heating, maintaining the air temperature in residential premises not lower than 18.5 degrees. C;
- ventilation (natural or forced), providing air circulation and excluding the penetration of foreign odors into residential premises according to SNiP 2.04.05;
- telephone connection;
- passenger lift (if necessary) according to SNiP 2.08.02.

5.8. The minimum area of a living room is at least 9 square meters. m according to SNiP 2.08.02. The minimum area of a living room per one resident in buildings: year-round operation - not less than 6.0 sq. m; seasonal (summer) operation - at least 4.5 sq. m.

5.9. The living room should have:

Furniture (bed, bedside table, table, chair, wardrobe), inventory (bedside rug, mirror, etc.) and bedding according to the number of residents;
- thick curtains or blinds to darken the room;
- broadcasting network (connection to all living rooms);
- ceiling (wall) and bedside lamps, electrical outlets with voltage indication;
- door locks with internal fuse.

5.11. Collective accommodation facilities for tourists should provide for:

Household self-service room, a place for washing and drying clothes with the necessary equipment and inventory;
- a room for the provision of catering services in accordance with GOST R 50762 and / or a kitchen for self-cooking;
- a room or part of a room for watching television programs and other cultural events;
- luggage storage;
- devices for convenient access for the disabled: inclined ramps at the entrance doors for the passage of a wheelchair, elevators, specially equipped rooms and toilets, etc. according to SNiP 2.08.02 and VSN 62 (subject to local conditions).

5.12. Service personnel providing services to accommodation facilities must have qualifications appropriate for the work performed. The staff should create an atmosphere of hospitality, comfort, show goodwill and courtesy.

6. REQUIREMENTS FOR ACCOMMODATION SERVICES

6.1. Tourists living in collective accommodation facilities should be provided with a minimum range of services:

24/7 reception;
- catering services in accordance with GOST R 50764 or conditions for self-catering (5.11);
- daily cleaning of the living room (including making beds) and bathrooms (except for hostels, labor and recreation camps, tourist shelters, parking lots, camping);
- change of bed linen - at least once a week, change of towels - at least once every three days;
- sending, receiving and delivering letters and telegrams;
- storage of valuables, luggage;
- medical assistance: calling an ambulance, using a first aid kit;
- tourist information.

6.2. Hotel services must comply with the requirements of GOST R 50645 and the Rules for the provision of hotel services in the Russian Federation.

6.3. Tourists living in individual accommodation facilities should be provided with the following services:

Cleaning of the living room (including making the bed) for each arrival of tourists;
- change of bed linen - at least once a week, change of towels - at least once every three days (or provision of a change of bed linen and towels);
- use of electric (gas) stove and refrigerator.

6.4. Depending on the type of accommodation facilities, the range of services may be supplemented.

7. SAFETY REQUIREMENTS

7.1. In accommodation facilities for tourists of any kind, the safety of life and health of tourists, the safety of their property must be ensured.

7.2. The safety requirements for tourist services must comply with GOST R 50644.

7.3. Accommodation facilities should be located in favorable environmental conditions.

7.4. Accommodation facilities must comply with fire safety requirements according to PPB 01 and have a fire safety certificate *.

7.5. The building must be provided with emergency exits, stairs, clearly visible information signs to ensure free orientation in both normal and emergency situations (SNiP 2.08.02).

7.7. Accommodation facilities must be equipped with fire protection systems, warning systems and / or fire protection equipment in accordance with PPB 01.

7.9. In accommodation facilities, sanitary-hygienic and anti-epidemiological rules and norms must be observed in terms of:

7.11. The permissible sound pressure level and the sound level in the premises must comply with the requirements of GOST 12.1.036.

7.15. The service personnel of accommodation facilities must be prepared to act in emergency situations. The head of the accommodation facilities is responsible for the preparedness of the staff.

7.16. Service personnel must undergo a medical examination in accordance with the requirements of the sanitary and epidemiological services.

8. ENVIRONMENTAL REQUIREMENTS

8.1. Accommodation facilities must function in accordance with the requirements of environmental protection (in terms of territory maintenance, technical condition and maintenance of premises, ventilation, water supply, sewerage in accordance with GOST 2874, SNiP 2.08.02, SNiP 2.07.01, SNiP 2.04.05, SNiP 23-05 , SNiP 2.04.01, SanPiN 42-128-4690, GOST 17.1.3.13, GOST 17.4.3.04.

8.4. During the operation of accommodation facilities and the provision of their services, there should be no harmful effects on the environment. 8.5. Accommodation facilities must have an environmental passport or a conclusion from environmental authorities confirming the absence of harmful effects on the environment.

Annex A (informative)

BIBLIOGRAPHY

Federal law "On the basics of tourism activities in the Russian Federation" . Adopted by the State Duma on October 4, 1996
Rules for the provision of hotel services in the Russian Federation. Approved by Decree of the Government of the Russian Federation on April 25, 1997 N 490
Law of the Russian Federation "On Protection of Consumer Rights". Adopted by the State Duma on December 5, 1995
List of works and services subject to mandatory certification. Approved by Decree of the Government of the Russian Federation on August 13, 1997 N 1013
List of goods subject to mandatory certification. Approved by Decree of the Government of the Russian Federation on August 13, 1997 N 1013.

* After the introduction of certification for fire safety.

Annex 23. GOST R 51185-98 “Tourist services. Accommodation facilities. General Requirements” (Extract)

3. DEFINITIONS

In this standard, the following terms are used with their respective definitions:

3.1. Tourist accommodation facilities- any object intended for temporary accommodation of tourists (hotel, camp site, camping site, etc.).

3.2. Tourist- a citizen visiting the country (place) of temporary residence for recreational, educational, professional, business, sports, religious and other purposes (without engaging in paid activities) for a period of 24 hours to 6 months. in a row or carrying out at least one overnight stay.

3.3. Accommodation provider- an organization, an individual entrepreneur, providing accommodation services.

3.4. Accommodation Services- activities of the contractor for the accommodation of tourists and the provision of hotel, specialized (health, health, sanatorium, sports, tourist and other services).

3.5. Terms for quality management in the service sector (service conditions, quality of service, etc.) according to GOST R 50646.

4. CLASSIFICATION OF TOURIST ACCOMMODATION

4.1. Accommodation facilities are divided into collective and individual.

4.1.1. Collective accommodation facilities include those listed in subparagraphs 4.1.1.1-4.1.1.2.
4.1.1.1. Hotels and similar accommodation facilities:
- hotels (including apartment type);
- motels;
- clubs with accommodation;
- boarding houses;
- furnished rooms;
- hostels.
4.1.1.2. Specialized accommodation facilities:
- sanatoriums;
- dispensaries;
- labor and recreation camps;
- rest houses;
- tourist shelters, parking lots and others;
- tourist and sports bases, recreation centers;
- hunter's (fisherman's) houses;
- congress centers;
- public means of transport (trains, cruise ships, yachts);
- land and water transport, converted into accommodation facilities for overnight stays;
- campsites (camping sites, caravan sites).
4.1.2. Individual accommodation facilities:
- apartments, rooms in apartments, houses, cottages for rent.

5. GENERAL REQUIREMENTS FOR ACCOMMODATION FACILITIES

5.1. Tourist accommodation facilities must comply with the requirements of this standard, SNiP 2.08.02 and VSN 62 (during design) and SNiP 2.07.01 (during planning and development).

5.2. General requirements for hotels and motels (GOST R 50645) and Rules for the provision of hotel services in the Russian Federation.

5.3. Rules for the arrangement, equipment and maintenance of hostels - according to San-PiN 42-121-4719.

5.5. Accommodation facilities should have convenient entrances with the necessary road signs, paved walkways.

5.6. The area adjacent to the accommodation facilities should be landscaped, well lit in the evening; must have hard-surfaced areas for short-term parking of vehicles and the necessary reference and information signs.

Information about the service provider of accommodation facilities, the mode of operation and the services provided must comply with the requirements of Article 8 and Article 9 of the Law of the Russian Federation "On Protection of Consumer Rights".

5.7. Accommodation facilities must have:

Lighting in residential and public premises - natural and artificial, in corridors - around the clock natural or artificial according to SNiP 23-05;
- cold and hot water supply and sewerage according to SNiP 2.04.01, SNiP 3.05.04 and SNiP 3.05.01. In areas with interruptions in water supply, it is necessary to ensure: a minimum supply of water for at least a day and water heating;
- heating that maintains the air temperature in residential premises not lower than 18.5°С;
- ventilation (natural or forced), providing air circulation and excluding the penetration of foreign odors into residential premises (SNiP 2.04.05);
- telephone connection;
- if necessary, a passenger lift (SNiP 2.08.02).

5.8. The minimum area of a living room is at least 9 m 2 (SNiP 2.08.02). The minimum area of a living room per one resident in buildings: year-round operation - not less than 6.0 m2; seasonal (summer) operation - not less than 4.5 m 2.

5.9. The living room should have:

5.11. Collective accommodation facilities for tourists should provide for:

Household self-service room, a place for washing and drying clothes with the necessary equipment and inventory;
- a room for the provision of catering services (GOST R 50762) and / or a kitchen for self-cooking;
- a room or part of a room for watching television programs and other cultural events;
- luggage storage;
- device for the disabled: inclined ramps of the entrance doors for the passage of a wheelchair, elevators, specially equipped rooms and toilets, etc. (SNiP 2.08.02 and VSN 62, taking into account local conditions).

5.12. Service personnel providing services to accommodation facilities must have qualifications appropriate for the work performed.

The staff should create an atmosphere of hospitality, comfort, show goodwill and courtesy.

6. REQUIREMENTS FOR ACCOMMODATION SERVICES

6.1. Tourists living in collective accommodation facilities should be provided with a minimum range of services:

24/7 reception;
- catering services (GOST R 50764) or conditions for self-cooking (clause 5.11);
- daily cleaning of the living room (including making beds) and bathrooms (except for hostels, labor and recreation camps, tourist shelters, parking lots, camping);
- change of bed linen - at least once a week, change of towels - at least once every three days;
- sending, receiving and delivering letters and telegrams;
- storage of valuables, luggage.
- medical assistance (call an ambulance, use of a first aid kit);
- tourist information.

6.2. Hotel services must comply with the requirements of GOST R 50645.

6.3. Tourists living in individual accommodation facilities should be provided with the following services:

Cleaning of the living room (including making the bed) for each arrival of tourists;
- change of bed linen - at least once a week;
- change of towels - at least once every three days (or provision of a change of bed linen and towels);
- use of electric (gas) stove and refrigerator.

6.4. Depending on the type of accommodation facilities, the range of services may be supplemented.

6.5. Specialized accommodation facilities, in addition to providing accommodation services, provide services of a health-improving and medical nature, sanatorium and resort services, tourist, sports, etc. in accordance with their specialization.

7. SAFETY REQUIREMENTS

7.1. In accommodation facilities for tourists of any kind, the safety of life and health of tourists, the safety of their property must be ensured.

7.2. The safety requirements for tourist services must comply with GOST R 50644.

7.3. Accommodation facilities should be located in favorable environmental conditions.

7.4. Accommodation facilities must comply with fire safety requirements (PPB 01) and have a fire safety certificate 15 .

7.5. The building must be provided with emergency exits, stairs, clearly visible information signs to ensure free orientation in both normal and emergency situations (SNiP 2.08.02).

7.6. In accommodation facilities, action plans for personnel and tourists in emergency situations (natural disasters, fires, etc.) should be posted in an accessible place, including interaction with local governments involved in rescue operations.

7.7. Accommodation facilities must be equipped with fire protection systems, warning systems and / or fire protection equipment in accordance with PPB 01.

7.9. In accommodation facilities, sanitary-hygienic and anti-epidemiological rules and norms must be observed in terms of:

7.10. When operating electrical, gas equipment, the requirements of PPB-01, GOST 12.1.004 and the operating rules established by the manufacturer in the regulatory documentation for specific equipment must be observed.

7.11. The permissible sound pressure level and the sound level in the premises must comply with the requirements of GOST 12.1.036.

7.15. The service personnel of accommodation facilities must be prepared to act in emergency situations. The head of the accommodation facilities is responsible for the preparedness of the staff.

7.16. Service personnel must undergo a medical examination in accordance with the requirements of the sanitary and epidemiological services.

15 After the introduction of certification for fire safety.

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