Hotel service by whom you can work. Hospitality - Bachelor's degree (43.03. Training for a hotel manager

The main directions of this profession are the provision of services, provision of food, the organization of leisure and short-term accommodation for a specified fee. Every year there are more and more new hotels. People's demands for their place of temporary residence are increasing. Whether they will choose this or another hotel next depends on the professional skills of the people working there. If every employee of the hotel business conscientiously fulfills all his professional functions, the problem with competition will be solved by itself.

The history of the hospitality professions

The very first hotels appeared in ancient eastern civilization. Since the days of Ancient Rome, hotels have developed and their regular guests were traveling merchants, artists, wanderers, pilgrims. After a while, the first post stations began to appear in Russia, where couriers could exchange mail, and the passing human people could simply rest.

As soon as the industry began to gain momentum, trade channels expanded, the population of cities increased, hotels began to open gradually. The main face of the hotel at that time was the gatekeepers, the vestibules.

The current formulation of the profession of a doorman originated later, from the time when the Swiss Guard guarded the Vatican Palace of the Pope. The same past gatekeepers are now called "porter". The word "porte" is translated from French as "door", so it is easy to guess why this word appeared in our use.

Today, hotel service has the status of the most profitable sphere of the economy for the state of entrepreneurship.

The current existing hotels have all the most necessary services - reception and services for guests, porter, drivers, carriers, doormen, maids, animators, banquet and restaurant workers, information services.

Description of professions of hotel service

Receptionist other than hotel administrator, her face. He meets each guest, accommodates, monitors the delivery of luggage to the room, explains to clients the rules for staying at the hotel, gives out keys and picks them up when guests leave it for a while.

Doorman,almost the same as the administrator. Only in small hotels does this person combine two positions, and in larger hotels they are completely different people. Here the doorman has already clearly defined functions of work, his own territory of activity. He also meets the guests, sees them off, receives phone calls, is responsible for the client's luggage.

Maid - the profession is predominantly female. The whole image of the hotel depends on the order and quality of her job duties. The maids maintain order and cleanliness in the hotel premises, as well as contact on various issues with their assigned clients.

Animatoris engaged in the entertainment of guests, their accompaniment. Usually the profession of an animator is widespread in foreign countries, in all-inclusive hotels, for a pleasant pastime of the client on vacation and at the hotel.

The animator comes up with contests, quizzes, scenarios for holidays and parties. Creative profession, combination of work and travel, the emergence of new acquaintances from countries of the foreign world.

Demand for professions of hotel service

Hotel service professions have been among the most demanded professions in the labor market for many years. Their demand is growing every year, the construction of new hotel complexes is actively underway, and there is a constant lack of managers.

Pros and cons of hospitality professions

Any job has its pros and cons. The work of the hotel administrator is very troublesome. You spend the whole day in the hustle and bustle, and at the same time you must always remain cheerful and friendly to any client. But this does not overshadow the profession, it has its advantages - it is in high demand in almost all spheres of activity, there is an opportunity to work in foreign countries.

Due to the lack of qualifications, the profession of a doorman in Russia is valued very low in terms of wages. The profession of a maid does not require professional education, often employers provide employees with food and accommodation, it is possible to find a job without work experience. But often the maids have low wages, as well as constant stress at work, clients are also different, physically hard work.

Hospitality professions - salary

Due to the high demand for the hospitality profession, employers set high salaries for their staff, especially in foreign countries. For example, the salary of an administrator in large cities is about $ 1000, in small cities - $ 300-400.

The average salary of a doorman in Russia in small hotels is $ 250, in large five-star hotels - $ 400.

An animator's salary is usually low. But the owners of foreign hotels highly appreciate their work. And so their salary is $ 400 a month, not including room and board.

Housekeeping salaries range from $ 100 per month, but many employers provide certain bonuses for employees who perform their duties efficiently and quickly.

It is believed that working in the hospitality industry is a great opportunity to see the world ‚meet interesting people and at the same time make good money.

That's right ‚but above all it's work! This is where you need to find a common language with different people - capricious and docile, stubborn and accommodating, rude and polite. Specialists in this industry need to have certain qualities and, first of all, to feel the line beyond which it is impossible to cross. So, the willingness to help should not become an obsession, but grow into familiarity. Nevertheless, thousands of people love their work and will not change it for any other, because it has many advantages.

Tourism manager

Specialized training can be done at the Moscow State Linguistic University, Moscow State Institute of Tourism Industry named after Yu.A. Senkevich and others.

Travel agent

In operating companies, as if in production, they put together all the components of the tour, set a price, and then send the finished product to the “store” - a travel agency. People who want to go on vacation come there! The task of the specialist is to suggest where it is better to go with the children, what the newlyweds will like, and where people of the older generation can get medical treatment.

The agent answers the customers' calls, looks for suitable options for them, concludes an agreement and draws up other necessary documents. Communication with customers takes 70% of his working time, so it is better for closed people to look for another business! You need to be a sociable and charming person, have an excellent memory, do not miss a single detail. First of all, you need to understand what the client wants, and then be able to describe the resort in this way so that the buyer immediately starts packing his bags. In this case, the information must be true, otherwise the dispute between the parties will later have to be resolved in court.

A travel agent needs to have an iron restraint and a balanced character: he solves all the problems that arise ‚it is him that customers call for any questions (departure is delayed‚ do not like the food or the number, etc.).

Administrator

At the hotel, guests are greeted by a versatile receptionist. He is responsible for the registration and accommodation of guests ‚can advise guests where the shops or bus stops are, what services the hotel offers. His responsibilities also include monitoring the execution of customer requests, informing other hotel services about arrivals and departures. In small hostels, he acts as a cashier ‚receives phone calls and reservations. In large complexes, several administrators can work at the reception at the same time. By the way, in chain hotels they have the hardest part: there are many corporate requirements - these are the rules of guests, and mandatory uniforms, etc.

Only a stress-resistant person with an impeccable knowledge of etiquette ‚psychology‚ principles of service will be able to work successfully in the hotel business. In no case should you be indifferent to the client ‚ignore his requests - having objectively assessed the situation‚ a specialist needs to be able to take the necessary measures as quickly as possible. Moreover, the administrator must have a share of healthy cynicism, so that in the event of claims being made, they do not take them personally: the discontent of the guests is usually not directed at an individual employee, they are not satisfied with the service as a whole.

Both people with a secondary vocational education can become a hotel administrator. The main thing is work experience and knowledge of a foreign language. In some cases, age restrictions or requirements for appearance ‚gender are possible.

All hotels around the clock ‚in small hotels the administrator can replace the porter at night. If the first is engaged in "external activities" (registration of visitors), then the second is responsible for the coordinated work of all internal services. He controls the delivery of luggage to the guests ‚the work of the messengers‚ keeps a duty log ‚submits reports to the accounting department‚ coordinates many private issues, for example, the number of guests with the restaurant administration, etc.

A person with secondary education and basic knowledge can be accepted for this position. Before starting work, the employee should familiarize himself in detail with the regulatory documents on service issues and hotel rules.

It should be borne in mind that the receptionist will probably have to deal with conflict situations that often arise when serving customers. This means that he needs to have good communication skills and firmness of character in order to be able to smooth over sharp corners and find effective ways to resolve conflicts. Also tactfulness ‚attentiveness‚ a good memory will come in handy. Usually the porter works in shifts and receives about 35,000 rubles. plus a tip.

This specialist accompanies tourists on hikes, bus tours, cruises, excursions. During the route, he tells guests about the sights and traditions of the country, helps them communicate with the local population, for example, in shops when buying souvenirs or in cafes. This work is not easy, because the guide spends most of the time on his feet, bearing responsibility for the travelers. So the profession is not suitable for those who love peace ‚- it is for energetic and initiative people!

A good specialist is sociable ‚polite‚ punctual. He has to work with different clients ‚therefore he must have patience and endurance. An excellent sense of humor ‚resourcefulness‚ a broad outlook are the qualities necessary for a guide, because sometimes tourists ask rather tricky and unexpected questions. In addition, a lot depends on the personal charm and charisma of a specialist, on whether he loves his job. A negligent, tongue-tied and indifferent guide can spoil the impressions of tourists even about the most beautiful and unusual monuments.

In addition to the local dialect, the guide needs to know at least two. Basic knowledge of psychology and medicine will also help in the work. To be successful, you need to have a specialized education, although there are exceptions when emigrants are accepted for a position, who have lived in the country for a long time and who know how to talk about its culture and customs.

Not so long ago, the specialty "Hotel business" appeared in Russian universities. What is the profession of "Hospitality Specialist", and in what industry can a graduate work?

Let's consider in detail this specialization in order to understand all its positive and negative aspects.

Who is a hotel service manager

This is a specialist in charge of organizing guest services in hotels and tourist complexes. He accepts, accommodates, signs out guests, is responsible for the smooth operation of the facility.

Top 10 professions in the hotel and restaurant business

The hospitality and tourism industry in Russia is developing rapidly. It comprises three main sectors: catering, hotel management and tourism. The first two are often combined with the same term "Hotel and restaurant (business)" or "Hotel and restaurant business".

You can give the following definition of the concept of "hotel and tourism business" - this is a sphere of the economy, which is associated with the provision of services in the field of hotel industry and tourism.

Let's see which professions in this area are the most respectable, paid and interesting:

hotel manager;
PR manager;
hostess;
hotel manager;
event organizer;
food manager;
reception and accommodation service manager;
brand manager;
room fund supervisor;
chef.

An applicant often faces a question - which is better "Tourism" or "Hotel business"? Everyone decides for himself. But the second direction is very promising.

Consumers want to see not only a traditional hotel or hotel, but today they are attracted by something new, non-standard. For example, floating hotels, boats, boat campings, etc.

You always have a chance to start your own business, for which you do not need to recruit a large staff (for example, hostels, etc.).

Where and for how many years to study in the specialty "Hotel service"

In Russia, higher education in this specialty (applied bachelor's degree) can be obtained in almost 100 universities in the country (97, to be precise). Be sure to read the university reviews from students and alumni before applying.

We list top 5 universities of the Russian Federation, where training is conducted:

Kazan (Volga Region) Federal University (KFU);
Southern Federal University (SFedU);
Ural Federal University B. N. Yeltsin (Ural Federal University named after B. N. Yeltsin);
Peoples' Friendship University of Russia (RUDN);
Far Eastern Federal University (DFU).

The term of study is 4 years (full-time). Study is complemented by practice in hotels, hotels with which the university has an agreement.

Today in Russia training in this specialty is offered not only by universities, but also by colleges, where you can enter after grade 9 or 11, as well as private companies and organizations that retrain specialists.

For example, at the University of Synergy (Moscow) there is a college (direction "Hotel service", faculty of hotel and restaurant business) with a training period of 1 year 10 months or 2 years 10 months. After graduation, there is an opportunity to enroll in the 2nd or 3rd course in the specialty "Management in the hotel and restaurant business" (first higher education).

At the same university, you can get a second higher education in a similar specialty with a training period of 4-4.5 years. Master's and postgraduate studies will be further stages of education.

What subjects can be in the curriculum of the direction "Hospitality":

organization of a reception and accommodation service;
sales technology in the hotel business;
advertising in the hotel business;
technology and organization of catering services;
standardization and quality control of hotel services;
international hotel chains;
corporate culture in the hotel business, etc.

In addition, there are courses with different durations of study offered by various private companies.

What subjects need to be taken

To enter the specialty "Hotel service", "Hotel business" you need to pass the Unified State Exam in three subjects.

To date, the list is as follows:

russian language (basic level);
mathematics (basic level);
social studies (profile level).

Other exams are passed at St Petersburg University: Russian language, social studies, foreign language. At the Ryazan State University named after S.A. Yesenin - social studies, history, Russian language. The Unified State Exam in these subjects will also be asked at the Novosibirsk State University of Economics and Management "NINH" (NSUEU).

The exact list of subjects must be found in advance on the website of the university of interest.

Who can a graduate with a diploma "Hotel Business" work for?

After receiving a diploma in the specialty "Hospitality", you can apply for a place in the middle management, that is, hotel management is meant.

You have already stepped over the lower-level positions (cleaners, maids). The top management will be the top management.

What vacancies can be offered to a graduate:

manager;
administrator;
manager;
hR Specialist.

How to become a hotel manager

First of all, you must have an education in the direction of "Hospitality". The second is also necessary - "Personnel management".

It is also desirable to have an economic or legal education. This complexity will give you an advantage, in particular:

in the management of marketing activities, which includes production and sales marketing, marketing communications;
in internal corporate management (management), including strategic, current, operational, process management, project management, development;
in internal planning and forecasting, which includes strategic, current, operational planning, management control.

To become a manager, it is good to have not only diplomas from leading universities, but also certificates of internships in prestigious hotels, hotels, especially foreign ones.

What is the salary of a hotel manager in Moscow

A hotel manager in Moscow receives an average of 70,000 rubles (according to the website Moscva.trud.com). This profession is one of the highly paid ones. In the regions, such work is paid, of course, lower.

Hospitality Career

If you are hardworking, have organizational skills, are sociable, have resistance to stressful situations, you can work in a multitasking environment (you have to solve the most diverse tasks every day), know foreign languages, then you can count on career growth.

Experience and practice can allow in the future to take such a prestigious position as a "hotel business expert" who is engaged in forecasting in the hotel industry.

Hotel service specialist - the pros and cons of the profession

In general, this area of \u200b\u200bactivity is very attractive.

Among the advantages is the demand for the profession. A graduate can find a job not only in Russia, but also abroad. In addition, the experience of communicating with people will always come in handy in life.

The disadvantages include a large amount of work, frequent stressful situations and problemsthat need to be solved as professionally as possible. This means: an even tone of speech, benevolence, a desire to find a compromise. The hotel service specialist can work on night shifts, on public holidays.

Sooner or later, most people have to use hotel services. Arriving on a business trip, visiting relatives or being in the city for entertainment purposes, guests choose a hotel to their liking and rent a room for a certain number of days.

Depending on the class of the institution, the staff can offer customers a set of standard services or some additional service.

Who works in hotels

The hierarchy of hotel personnel is essentially the same as in many other organizations: there is middle management and top management.

In order to occupy a position of a lower level, it is enough to have hard work and discipline, and managers cannot do without special education (faculty of "Hotel business"). Graduates themselves decide who to work after graduation, focusing on the specifics of the knowledge gained and their personal preferences.

Hotel staff tasks

It is the responsibility of service workers to ensure the hotel operates around the clock. Cleaners and maids are responsible for cleaning and maintaining the rooms, corridors, hallways, staircases and the courtyard of the hotel. Other employees take orders from customers, deliver food and purchases to them, help with loading and unloading luggage, keep their clothes and shoes clean, and do many other similar tasks. The advantage of such relatively simple professions is the absence of the need for special training, for example, at the Faculty of Hospitality. Anyone who can work without experience and skills is a maid or a cleaner.

Such employees practically do not communicate with the guests. As a last resort, short dialogues on general topics are acceptable.

Students who have chosen the specialty "Hotel and restaurant business" are studying the features of the functioning of hotels and management activities in such a structure. Who can work after graduation? Manager, administrator, or manager.

Responsibilities of a hotel service specialist

Middle managers take on the following responsibilities:

Control of the work of the service personnel.
Formulation of valuable instructions, selection of their performers and monitoring the quality of the work performed.
Monitoring compliance with the internal rules of the organization.
Monitoring compliance with the necessary sanitary and hygienic standards.
Communication with clients, solving conflict situations (within the framework of their competence).

In addition, the specialist can advise, instruct newcomers and conduct an internship. His responsibilities often include interviewing applicants for vacancies, as well as their selection.

An important task of a specialist manager is to monitor the mood in the team and correct it. A good employee knows how to analyze the situation in time, predict its development and optimize this process (resolution of internal conflicts, the correct selection of personnel, the use of incentives and penalties).

Many of the wisdoms from this list are taught in various educational institutions at the Faculty of Hospitality (the student should decide who to work and what specialty to choose before admission).

Benefits of working as a hotel service specialist

Choosing such a profession, people count on the following privileges:

Gaining experience in the field of management, which is useful not only for promotion in the hotel business, but also for work in many other structures.
These workers receive very decent wages. Specialists by rank are not entitled to tips, but their salary is several times higher than the official earnings of porters and maids.
As a rule, by working conscientiously as a hotel service specialist, you can count on an early promotion.

Many young people do not think about their future profession while studying hotel business. Who to work, they decide after receiving minimal experience, studying their capabilities and market requirements. That is, they perceive it as a start for a career.

Disadvantages of the profession

The disadvantages that characterize this type of activity include the inevitably high nervous tension of executives, as well as the lack of a standardized working day.

Students wishing to work in this industry must carefully weigh the nuances before studying the hospitality industry. It is up to them to decide by whom to work, but you need to remember that this business is always work with people with different temperaments, characters and levels of culture. Both guests and staff can be impolite, upset and even rude people. A specialist must be able to find a way out of various sensitive or conflict situations in order to maintain the reputation of the institution and customer loyalty at the highest level.

Hospitality: who to work and where to study?

Modern educational institutions offer those who wish to receive two educational opportunities in this area:

Diploma.
Postgraduate.

The first is traditional training with a bachelor's degree at the end of the course. Postgraduate education can be used by young professionals or already established employees of the hotel industry who want to improve their qualifications. The result of such training is a master's degree.

Many domestic trade universities and specialized colleges offer to master the specialty "Hospitality" (who to work after graduation, you can ask the admissions committee or study the relevant publications) In addition, many educational institutions in Switzerland, France and Poland are constantly inviting applicants.

What is required to master the profession

I must say that not every person can be a specialist in hotel service. To effectively carry out managerial functions and be a useful employee for the organization, the student will need pragmatism, rational thinking skills, patience and certain leadership qualities.

At the moment, there is a certain bias towards the supply side in the labor market, that is, there are more young specialists than vacancies. However, this fact should not confuse ambitious and purposeful people, because with such qualities they have every chance of a successful career. In addition, the training program includes a large number of versatile subjects that can be useful when working as a manager or HR specialist in an organization far from the hospitality industry.

Knowing who can work after graduating from the "Hotel business", young people should take into account the specifics of their future profession. Only in this way will learning be interesting and work will become a favorite pastime.

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