Tourist accommodation services are general requirements. Tourist services. Accommodation facilities Tourist services accommodation facilities general

GOST R 51185-98. Tourist services. Accommodation facilities. General requirements

GOST R 51185-98

TOURIST SERVICES

ACCOMMODATION FACILITIES

GENERAL REQUIREMENTS

GOSSTANDART OF RUSSIA

Moscow

Foreword

1 DEVELOPED by ATIS Open Joint Stock Company

INTRODUCED by the Technical Committee for Standardization TC 199 "Tourist activities and services of accommodation facilities"

2 ADOPTED AND INTRODUCED BY Decree of the State Standard of Russia dated July 9, 1998 No. 286

3 INTRODUCED FOR THE FIRST TIME

GOST R 51185-98

STATE STANDARD OF THE RUSSIAN FEDERATION

Tourist services

ACCOMMODATION FACILITIES

Are commonrequirements

Tourist services
Means of accommodation
General requirements

Introduction date 1999-01-01

1 AREA OF USE

This standard applies to accommodation facilities intended for tourists (hereinafter referred to as accommodation facilities).

The standard establishes types of accommodation facilities, general requirements for accommodation facilities and services of accommodation facilities.

The provisions of this standard are applied by organizations and individual entrepreneurs providing accommodation services.

Based on this standard, regulations can be developed that establish requirements for specific types of accommodation facilities.

Safety requirements are set out in sections 6 and 7.

2 REGULATORY REFERENCES

GOST 12.1.004-91 SSBT. Fire safety. General requirements

GOST 12.1.036-81 SSBT. Noise. Permissible levels in residential premises and public buildings

GOST 17.1.3.13-86 Nature protection. Hydrosphere. General requirements for the protection of surface waters from pollution

GOST 17.4.3.04-85 Nature protection. Soils. General requirements for control and protection against pollution

GOST 2874-82 Drinking water. Hygiene requirements and quality control

GOST R 50644-94 Tourist and excursion services. Requirements for ensuring the safety of tourists and sightseers

GOST R 50645-94 Tourist and excursion services. Hotel classification

GOST R 50646-94 Public services. Terms and Definitions

GOST R 50762-95 Catering. Enterprise classification

GOST R 50764-95 Catering services. General requirements

SanPiN 42-121-4719-88 Rules for the arrangement, equipment and maintenance of hostels for workers, students, students of secondary, special educational institutions and vocational schools

SanPiN 42-128-4690-88 Sanitary rules for the maintenance of populated areas

SNiP 2.04.01-85 Internal water supply and sewerage of buildings

SNiP 2.04.05-91 Heating, ventilation and air conditioning

SNiP 2.07.01-89 Urban planning. Planning and development of urban and rural settlements

SNiP 2.08.02-89 Public buildings and structures

SNiP 3.05.01-85 Internal sanitary systems

SNiP 3.05.04-85 External networks and water supply and sewerage facilities

SNiP 23-05-95 Natural and artificial lighting

PPB 01-93 Fire safety rules in the Russian Federation

VSN 62-91 Designing a living environment taking into account the needs of people with disabilities and people with limited mobility

3 DEFINITIONS

In this standard, the following terms are used with their respective definitions:

3.1 Tourist accommodation facilities- any facility intended for temporary accommodation of tourists (hotel, hostel, campsite and others according to 4.1.1.1, 4.1.1.2, 4.1.2).

3.2 Tourist- a citizen visiting the country (place) of temporary residence for recreational, educational, professional, business, sports, religious and other purposes (without engaging in paid activities) for a period of 24 hours to 6 months. in a row or carrying out at least one overnight stay.

3.3 Accommodation provider- an organization, an individual entrepreneur, providing accommodation services.

3.4 Accommodation Services- activities of the contractor for the accommodation of tourists and the provision of hotel, specialized (medical, health, sanitary, sports, tourist and other) services.

3.5 Terms for quality management in the service sector (service conditions, quality of service, and others) - according to GOST R 50646.

4 CLASSIFICATION OF TOURIST ACCOMMODATION

4.1 Accommodation facilities are divided into collective and individual.

4.1.1 Collective accommodation facilities include those listed in 4.1.1.1 - 4.1.1.2.

4.1.1.1 Hotels and similar accommodation:

Hotels (including apartment type);

Clubs with accommodation;

boarding houses;

furnished rooms;

Dormitories.

4.1.1.2 Specialized accommodation facilities:

Sanatoriums;

Dispensaries;

Work and rest camps;

rest houses;

Tourist shelters, parking lots and others;

Tourist, sports bases, recreation centers;

Houses of the hunter (fisherman);

Congress centers;

Public means of transport (trains, cruise ships, yachts);

Land and water transport, converted into accommodation for the night;

Campsites (camping sites, caravan sites).

4.1.2 Individual accommodation facilities:

Apartments, rooms in apartments, houses, cottages for rent.

5 GENERAL REQUIREMENTS FOR ACCOMMODATION FACILITIES

5.1 Tourist accommodation facilities must comply with the requirements of this standard, SNiP 2.08.02 and VSN 62 (during design) and SNiP 2.07.01 (during planning and development).

5.2 General requirements for hotels and motels - in accordance with GOST R 50645 and the Rules for the provision of hotel services in the Russian Federation.

5.3 Rules for the arrangement, equipment and maintenance of hostels - according to SanPiN 42-121-4719.

5.4 Public means of transport (trains, cruise ships, yachts), land and water transport converted into overnight accommodation facilities must comply with the requirements established by the relevant industry (departmental) rules and regulations.

5.5 Accommodation facilities should have convenient entrances with the necessary road signs, paved walkways.

5.6 The area adjacent to the accommodation facilities should be landscaped, well lit in the evening; should have a hard-surfaced parking lot for short-term parking of vehicles and the necessary reference and information signs.

Information about the service provider of accommodation facilities, the mode of operation and the services provided, must comply with the requirements of Art. 8, 9 of the Law of the Russian Federation "On Protection of Consumer Rights" .

5.7 Accommodation facilities must have:

Lighting in residential and public premises - natural and artificial, in corridors - around the clock natural or artificial according to SNiP 23-05.

Cold and hot water supply and sewerage according to SNiP 2.04.01, SNiP 3.05.04 and SNiP 3.05.01. In areas with interruptions in water supply, it is necessary to ensure a minimum supply of water for at least a day and water heating;

Heating that maintains the air temperature in residential premises at least 18.5 °C;

Ventilation (natural or forced), providing air circulation and excluding the penetration of foreign odors into residential premises according to SNiP 2.04.05;

telephone connection;

Passenger lift (if necessary) according to SNiP 2.08.02.

5.8 The minimum area of a living room is not less than 9m 2 according to SNiP 2.08.02.

The minimum area of a living room per one occupant of the buildings:

year-round operation - not less than 6.0 m 2;

seasonal (summer) operation - not less than 4.5 m 2.

5.9 The living room should have:

Furniture (bed, bedside table, table, chair, wardrobe), inventory (bedside rug, mirror, etc.) and bedding according to the number of residents;

Thick curtains or blinds to darken the room;

Broadcasting network (connection to all living rooms);

Ceiling (wall) and bedside lamps, electrical sockets with voltage indication;

Door locks with internal fuse.

5.10 The bathroom in the room must be equipped with a washbasin, toilet bowl, bathtub or shower. In the absence of a bathroom in the room, accommodation facilities must have sanitary facilities for common use (at the rate of one toilet bowl, one washbasin and one shower for no more than 10 people, separate for men and women).

5.11 In collective accommodation facilities for tourists, the following should be provided:

Household self-service room, a place for washing and drying clothes with the necessary equipment and inventory;

Premises for the provision of catering services in accordance with GOST R 50762 and / or a kitchen for self-cooking;

A room or part of a room for watching TV shows and other cultural events;

Luggage storage;

Devices for convenient access for the disabled: inclined ramps at the entrance doors for the passage of a wheelchair, elevators, specially equipped rooms and toilets, etc. according to SNiP 2.08.02 and VSN 62 (subject to local conditions).

5.12 Service personnel providing services to accommodation facilities must have qualifications appropriate for the work performed.

The staff should create an atmosphere of hospitality, comfort, show goodwill and courtesy.

6 ACCOMMODATION SERVICE REQUIREMENTS

6.1 Tourists living in collective accommodation facilities should be provided with a minimum range of services:

24/7 reception;

Catering services in accordance with GOST R 50764 or conditions for self-catering (5.11);

Daily cleaning of the living room (including making beds) and bathrooms (except for hostels, labor and recreation camps, tourist shelters, parking lots, camping);

Change of bed linen - at least once a week, change of towels - at least once every three days;

Sending, receiving and delivering letters and telegrams;

Storage of valuables, luggage;

Medical assistance: calling an ambulance, using a first aid kit;

Tourist information.

6.2 Hotel services must comply with the requirements of GOST R 50645 and the Rules for the provision of hotel services in the Russian Federation.

6.3 Tourists living in individual accommodation facilities should be provided with the following services:

Cleaning of the living room (including making the bed) for each arrival of tourists;

Change of bed linen - at least once a week, change of towels - at least once every three days (or provision of a change of bed linen and towels);

Use of electric (gas) stove and refrigerator.

6.4 Depending on the type of accommodation facilities, the range of services may be supplemented.

6.5 Specialized accommodation facilities, in addition to providing accommodation services, provide services of a health-improving and medical nature, sanatorium and resort services, tourist, sports, etc., in accordance with their specialization.

7 SAFETY REQUIREMENTS

7.1 In accommodation facilities for tourists of any kind, the safety of life and health of tourists, the safety of their property must be ensured.

7.2 Safety requirements for tourist services must comply with GOST R 50644.

7.3 Tourist accommodation facilities should be located in favorable environmental conditions.

7.4 Accommodation facilities must comply with fire safety requirements according to PPB 01 and have a fire safety certificate *.

* After the introduction of certification for fire safety.

7.5 The building must be provided with emergency exits, stairs, clearly visible information signs to ensure free orientation in both normal and emergency situations (SNiP 2.08.02).

7.6 In accommodation facilities, action plans for personnel and tourists in emergency situations (natural disasters, fires, etc.) should be posted in an accessible place, including interaction with local authorities involved in rescue operations).

7.7 Accommodation facilities must be equipped with fire protection systems, warning systems and / or fire protection equipment in accordance with PPB 01.

7.8 All sanitary, technological and other equipment, appliances, furniture and inventory must comply with the requirements of regulatory documents and be operated in compliance with their requirements.

7.9 In accommodation facilities, sanitary-hygienic and anti-epidemiological rules and norms must be observed in terms of:

Conditions of the territory, common areas, premises of the building, beaches and various structures for tourists;

Processing (washing, ironing, storage, etc.) of linen.

7.10 When operating electrical and gas equipment, the requirements of PPB 01, GOST 12.1.004 and the operating rules established by the manufacturer in the regulatory documentation for specific equipment must be observed.

7.11 The permissible sound pressure level and the sound level in the premises must comply with the requirements of GOST 12.1.036.

7.12 Organizations and individual entrepreneurs providing catering, dry cleaning, hairdressing and other services in accommodation facilities according to the List of works and services subject to mandatory certification must have certificates of conformity of the GOST R Certification System.

7.13 Drinking water must be epidemiologically safe, harmless in chemical composition and comply with GOST 2874. In the absence of a guarantee of good quality drinking water, special water treatment plants must be equipped.

7.14 The preparations used for disinfection, disinfestation, deodorization, detergents included in the list of goods subject to mandatory certification must have certificates of conformity and be used in accordance with regulatory requirements.

7.15 The service personnel of accommodation facilities must be prepared to act in emergency situations. The head of the accommodation facilities is responsible for the preparedness of the staff.

7.16 Service personnel must undergo a medical examination in accordance with the requirements of the sanitary and epidemiological services.

8 ENVIRONMENTAL REQUIREMENTS

8.1 Accommodation facilities must function in accordance with the requirements of environmental protection (in terms of territory maintenance, technical condition and maintenance of premises, ventilation, water supply, sewerage in accordance with GOST 2874, SNiP 2.08.02, SNiP 2.07.01, SNiP 2.04.05, SNiP 23- 05, SNiP 2.04.01, SanPiN 42-128-4690, GOST 17.1.3.13, GOST 17.4.3.04.

8.2 The accommodation facilities must provide for a system of sanitary cleaning and cleaning of the territory (rational collection, quick removal, reliable disposal, appropriate disposal of household waste) according to SanPiN 42-128-4690.

8.3 The organization of a rational system for the collection, temporary storage, regular removal of solid and liquid household waste and cleaning of the territory must comply with the requirements of SanPiN 42-128-4690.

8.4 During the operation of accommodation facilities and the provision of their services, there should be no harmful effects on the environment.

8.5 Accommodation facilities must have an environmental passport or the conclusion of environmental services confirming the absence of harmful effects on the environment.

Annex A

(informational)

BIBLIOGRAPHY

[ 1] Federal law "On the basics of tourism activities in the Russian Federation". Adopted by the State Duma on October 4, 1996

[ 2] Rules for the provision of hotel services in the Russian Federation. Approved by Decree of the Government of the Russian Federation on April 25, 1997 No. 490

[3] Law of the Russian Federation "On Protection of Consumer Rights". Adopted by the State Duma on December 5, 1995

[ 4] List of works and services subject to mandatory certification. Approved by Decree of the Government of the Russian Federation on August 13, 1997 No. 1013

[ 5] List of goods subject to mandatory certification. Approved by Decree of the Government of the Russian Federation on August 13, 1997 No. 1013

Accommodation is central to the range of services provided to tourists while traveling and is an integral part of every tour.

accommodation facilities, which is understood as any object that regularly or occasionally provides places to spend the night, form the basis of the tourism industry. They account for up to 65% of persons employed in the tourism sector, and about 68% of all tourism receipts. The construction of new accommodation facilities significantly increases the attractiveness of the tourist destination, increases the flow of tourists. A high level of accommodation services also determines such psychological aspects of tourism as travel satisfaction and a high assessment of the organization of tourists' stay in a particular country.

In the variety of available accommodation facilities, a special place belongs to the hotel industry.

Hospitality industry as a type of economic activity includes the provision of hotel services and the organization of short-term accommodation in hotels, campsites, motels, school and student hostels, guest houses, etc. This activity also includes restaurant services.

WTO experts have developed a standard classification of tourist accommodation facilities (Fig. 6.1).

In the above classification, hotels and similar enterprises represent the most comfortable group of collective accommodation facilities for tourists. In particular, hotels are characterized by the following features:

· the presence of numbers, the number of which exceeds a certain minimum (in Russia, Belarus - 10), united by a single leadership;

provision of mandatory (cleaning the room, bathroom, daily bedding) and additional (laundry, dry cleaning, hairdressing, car rental, etc.) services;

· grouping in accordance with the requirements of national standards for classes and categories, depending on the services provided, available equipment, etc.

The concept of "hotel" is also defined by the relevant regulatory documents. In GOST R 50645-94 “Tourist and excursion services. Classification of hotels ”a hotel is understood as an enterprise intended for temporary residence. In the Rules for the provision of hotel services in the Russian Federation, approved by Decree of the Government of the Russian Federation No. 490 dated April 25, 1997, the hotel is considered as a property complex (building, part of the building, equipment and other property) intended for the provision of services.

Along with the concept of "hotel", the term "hotel" is increasingly used, which defines a hotel company that provides a wide range of products and high quality services, creates exquisite comfort and an atmosphere of hospitality.

The classification of tourist accommodation facilities is also given in GOST R 51185-98 “Tourist services. Accommodation facilities. General requirements". In accordance with this document, all accommodation facilities are divided into collective and individual.

TO collective accommodation facilities hotel type include: hotels, motels, clubs with accommodation, boarding houses, furnished rooms, hostels.

TO specialized accommodation facilities include: sanatoriums, dispensaries, rest houses, tourist shelters, parking lots, etc., tourist, sports bases, recreation centers, hunter's (fisherman's) houses, congress centers, campsites, boats, fleets, rotels.

TO individual accommodation facilities include: apartments, rooms in apartments, houses, cottages for rent.

Hotel classification

Hospitality enterprises are classified according to various criteria. The most used among them are the following:

The level of comfort

· capacity;

· functional purpose;

· location;

duration of work;

supply of food;

· length of stay of clients and some others.

The classification of hotel enterprises according to the level of comfort plays a huge role in solving the issues of quality management of hotel services. Comfort level is a complex criterion, the terms of which are:

· the state and structure of the number of rooms: the area of rooms (m 2), the share of single (single-room), multi-room rooms, suites, the availability of utilities, etc.;

condition of furniture, inventory, sanitary and hygienic items, etc.;

· Availability, condition and mode of operation of catering establishments: restaurants, cafes, bars, etc.;

the condition of the building, access roads, arrangement of the territory adjacent to the hotel;

· information support and technical equipment, including the availability of telephone, satellite communications, televisions, refrigerators, mini-bars, mini-safes, etc.;

Providing the possibility of providing a number of additional services.

These parameters are evaluated in almost all hotel classification systems available today. In addition, a number of requirements are imposed on personnel and their training, education, qualifications, age, health status, knowledge of languages, appearance and behavior.

The classification of hotels according to the level of comfort is accepted throughout the civilized world. In most European countries (France, Russia, Belarus, Slovenia, Spain), it falls within the competence of state structures and is the subject of special legislative acts.

In other countries (Germany, Switzerland), the classification is introduced at the initiative of representatives of the hotel business within the framework of established associations and unions, as well as in agreement with hotel owners.

Establishing the level of comfort currently underlies more than thirty classification systems, the most common of which are the following:

· European, or, as it is often called, the system of "stars", based on the French national classification system, which is based on the division of hotels into categories from one to five stars. Such a system is used in France, Austria, Hungary, Egypt, China, Russia, Belarus and a number of other countries;

the letter system (A, B, C, D) used in Greece;

The system of "crowns" used in the UK;

In world practice, there are cases when within the same state there are several classification systems. For example, in the UK, along with the crown system, the classification proposed by the British Travel Authority (BTA) is successfully applied:

budget hotels (located in the central part of the city and have a minimum of amenities);

tourist class hotels (the structure must have a restaurant and a bar);

middle-class hotels (service level is quite high);

· first class hotels (very high quality of comfort and excellent level of service);

The most common is the French national classification system, which establishes six categories for tourist hotels, including five categories with the assignment of a certain number of stars (*, **, ***, ****, *****), one without a star (L). Such a system allows the most complete coverage of the hotel services market.

According to the classification adopted in Germany, hotel enterprises are divided into five classes. In order to harmonize with the European system, it provides for the correspondence of each class to a certain number of stars:

Tourist class - "*";

standard class - "**";

Comfort class - "***";

· first grade - "****";

Suite - "*****".

It should be noted that the definition of correspondence with the system of "stars", sometimes of a purely conditional nature, is also characteristic of a number of other systems (letters, "crowns", categories). So, in Greece, hotels of category "A" correspond to a four-star level, "B" - three-star, "C" - two-star, "D" - one-star. In Italy, the first category conditionally corresponds to the level "****", the second - "***", the third - "**". In order to bring the system of "crowns" used in the UK into line with the system of "stars", it is necessary to subtract one "star" from the total number of "crowns" (for example, the level of four "crowns" is equal to the level of three "stars"). The classification of hotels discussed above, proposed by the Association of British Travel Agents and considered the most common in the UK, also provides for a similar correspondence:

budget hotels - "*";

tourist class hotels - "**";

middle class hotels - "***";

· first class hotels - "****";

In the Russian Federation, the classification of hotel enterprises is established by GOST R 50645-94 “Tourist and excursion services. Classification of hotels" (in the Republic of Belarus GOST 28681.4-95 "Tourist and excursion services. Classification of hotels"), according to which all hotels are divided into five categories with assignment from one to five stars, motels - into four categories with assignment from one to four stars .

In the US, there is no official government-approved classification of hotels. The highest category (five stars) is awarded by two institutions: the American Automobile Association (AAA) and the Mobile Travel Guide.

Hotel chains, which are groups of hotels combined with each other and considered as one whole, have their own approach to the classification of hotels. They are characterized by general leadership, the concept of promotion

a product and a trademark that applies to all hotels of a particular chain. Each brand can take into account not only the level of comfort, but also the purpose, location, length of stay of customers, the peculiarity of the building's architecture, and some other criteria. For example, the largest American hotel chain "Holiday Inn" offers several brands of enterprises with a diverse palette of services and prices:

Holiday Inn Hotels & Resorts - resort-type hotels located outside urban and industrial areas, near the sea coast or lakes, in the mountains or in the forest, with everything you need for outdoor activities: swimming pools, saunas, tennis courts and various sports equipment. This is the chain's most common brand name;

· Holiday Inn Garden Court - economy class hotels for business people, most often located near airports and large shopping malls;

· Holiday Inn Express - hotels with apartment-type rooms (apart-hotels);

· Holiday Inn Select - hotels for business people with a full range of services;

· Holiday Inn Hotels & Suites - hotels designed for businessmen who prefer to have the comfort of home in a long stay in a hotel.

Understanding the level of comfort as a classification criterion and carrying out the procedure for assigning a category depending on the level of comfort in each individual state is approached differently. This circumstance, as well as a number of factors due to the cultural, historical and national traditions of states, prevent the introduction of a unified classification of hotels in the world. In this direction, the activities of the WTO, the Committee of the hotel and restaurant industry of the EU, the International Hotel Association (IHA) remain fruitless. The solution to this problem is also complicated because, along with hotels, there are numerous other types of accommodation facilities that have their own specifics.

In 1989, the WTO developed recommendations for inter-regional harmonization of hotel classification criteria based on standards adopted by regional commissions (Appendix 11). These recommendations define the minimum requirements for the building and rooms, the quality of hotel services and furniture, energy and water supply, heating, sanitation, security and communications, kitchen, hotel services and staff.

In order to assist customers in choosing a hotel, tourist catalogs and brochures increasingly use a system of pictograms (symbols and drawings), although their individual graphic images largely contradict each other (Appendix 12).

Under capacity hotel company refers to the number of beds or rooms that can be offered to customers at the same time.

A bed is an area with a bed intended for the use of one person.

Room - a room consisting of one or more beds, equipped in accordance with the requirements for a hotel of this category. There are single, double, triple, etc. numbers. A single room in a hotel, motel is a more expensive category of accommodation for one visitor. The double room is designed for simultaneous accommodation of two visitors. The size of the room should allow the use of all its equipment in conditions of comfort and free access. The WTO has developed special recommendations providing that the area of a single room cannot be less than 8 m 2 , and a double room - less than 10 m 2 . In GOST R 50645-94 “Tourist and excursion services. Classification of hotels ”it is determined that the minimum size of a single room is at least 8 m 2, a double room is 12 m 2.

According to the number of rooms, rooms can be one-room, two-room, three-room, etc.

By appointment, business class rooms, economy class rooms, suites, etc. are distinguished.

Business class rooms are designed to accommodate tourists staying on business. In addition to the standard environment, conditions for work should be created here: a desktop, telephone, fax, computer, etc.

Economy class rooms are designed for a wide range of tourists. They are distinguished by modest furnishings and equipment, which is reflected in the low price of accommodation.

Rooms-apartments (2-, 3-, 4-room) are intended, as a rule, for long-term accommodation of families. The suite must have a kitchen with the necessary set of household appliances (coffee maker, microwave, mixer, etc.), which allows you to provide almost home-like conditions for your stay. There is also a category of rooms such as luxury apartments, or suites (English, suite), - 3-, 4-room high-comfort rooms with an area of at least 45 m2, in which, as a rule, there is no kitchen.

In the practice of hotel enterprises, the division of single, double rooms, depending on the type of bed (twin, queen, king-size), has become widespread. The use of double standard beds (twin) allows you to turn the room into a single or double room, depending on demand. The use of beds of very large, "royal" size (queen and king-size) in the equipment of the rooms indicates an increased level of comfort of the entire accommodation facility (as a rule, these are hotels of at least 4-5 stars) or a high category of the room itself. Since the size of these beds exceeds the standard, the room must have a considerable area.

There is currently no generally accepted approach to determining the capacity of small, medium and large hotels. In each country, this issue is solved differently, taking into account the specific features of socio-economic and historical development. The annual collection "Small Luxury Hotels of the World" includes hotels with both 10 and 200 rooms. In an attempt to solve this problem, the WTO recommends understanding a small hotel with up to 30 rooms, while noting that this definition is a priority for each individual country. Small hotels are typical for the European region (for example, in Germany a small hotel is considered to have a capacity of up to 40 beds, a medium one - 40-80 beds, a large one - over 80 beds), and for America and the rapidly developing hotel market of Asia - large-capacity hotels.

Many countries use the following approach to classify hotels by capacity:

small - up to 150 seats (no more than 100 rooms);

Medium - 150-400 beds (up to 300 rooms);

Large - over 400 beds (over 300 rooms);

Mega-hotels (more than 600 rooms).

The capacity of other functional parts of the hotel complex, in particular catering establishments (restaurant, cafe, bar), is determined by:

The capacity of the room fund;

the appointment of the hotel;

presence of similar enterprises in the adjacent area.

Based functional purpose of hotel enterprises, first of all, there are two large groups of them:

transit;

targeted.

A more detailed classification of hotels by purpose is shown in Fig. 6.2.

Fig, 6.2. Classification of hotels by purpose

Transit hotels are designed to serve tourists in conditions of a short stopover. They are usually located along highways with high traffic and are characterized by small or medium capacity and limited comfort.

In the group of transit hotels, the most popular and widespread are motels. The first motels appeared in the USA, and the national statistics of this state define them as establishments for receiving tourists traveling by car. Despite the fact that one of the first motels was built in 1925, they did not develop until the 1950s. 20th century In addition to traditional accommodation and catering services, motels provide a full range of technical services: garages, parking lots, gas stations and repair stations.

Along with the development of motels, such a type of hotel enterprises as motorcycle hotels is gaining more and more popularity. They offer the same services as motels, but with the added comfort and quality of a hotel.

In the group of target hotels, there are business hotels and hotels for recreation.

Business hotels appointments serve persons staying for business purposes (business trip, business trip, participation in a congress, conference, symposium, etc.). To serve business people, appropriate conditions must be created, and therefore the following requirements are imposed on business hotels:

· location near administrative, public and other centers of cities and settlements;

Predominance of single rooms in the number of rooms;

· obligatory organization in the room, along with a rest and sleep area, a working area;

· Availability in the room fund of suites required to serve business people with their families;

availability of special premises for business events: conference rooms (preferably of various capacities), meeting rooms, rooms for exposition, etc.;

availability of special technical equipment: for simultaneous translation, modern means of communication and office equipment;

· Availability of financial support services: bank branches, currency exchange offices, etc.;

· ensuring the possibility of providing high-quality food: the presence of restaurants, cafes, bars of high service categories, as well as food delivery to the rooms;

· equipment of parking lots and garages for vehicles.

Among holiday hotels distinguish resort and tourist. The concept of the resort hotel provides for the provision of accommodation, meals and a number of additional services to people seeking to relax and restore health. The most popular location for resort hotels are areas that provide opportunities for recreation and treatment in natural climatic and natural conditions: on the sea coasts, in mountainous areas, etc.

The structure of resort hotels must necessarily provide premises for the provision of medical services of a therapeutic and preventive nature, the provision of dietary nutrition, sports, outdoor activities, etc.

The duration of the period of active functioning of resort hotels can vary from 90 to 180 days, which often depends on climatic and a number of other factors.

The essence of the concept of a tourist hotel is reduced to the following points:

tourist hotel is located, as a rule, on tourist routes from which it receives customers;

· the complex of services offered in a tourist hotel is formed in accordance with the itinerary program and is determined in advance by a voucher or voucher;

· for the organization of service in the structure of a tourist hotel, travel agencies or travel and excursion agencies are provided.

In foreign practice, in the group of tourist hotels, sports hotels are most widely used, providing tourists with ample opportunities for

various sports activities (golf hotels, hotels for swimmers, hotels with tennis courts, etc.).

By location hotels can be placed:

within the city (in the center, on the outskirts). Almost all business hotels, luxury hotels, middle-class hotels are central;

on the sea coast. In this case, the distance to the sea is very important (50, 100, 150, 200, 300 and more meters);

· in the mountains. Usually these are small hotels in a picturesque mountainous area on a tourist route in the most convenient vacation spot. A mountain hotel, as a rule, contains the necessary equipment for summer and winter holidays and guests (for example, climbing and ski equipment, lifts, etc.).

By duration of work hotels are divided into three types:

operating all year round

working two seasons;

single-season.

By nutrition the following hotels stand out:

Providing full board (accommodation and three meals a day);

Offering accommodation and breakfast only.

By length of stay of tourists distinguish hotels:

for a long stay

for a short stay.

Typology of hotels

Based on the generalization of the world experience of hotel activities, it seems appropriate to single out certain types of hotels that combine such characteristics as capacity, purpose, location, comfort, price level for services, etc.

The typology of hotel enterprises, which has become widespread in the world practice of the hotel industry, is given in Table. 6.1.

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GOST R 51185-98

Tourist services. Accommodation facilities. General requirements

GOST R 51185-98
Group T50

STATE STANDARD OF THE RUSSIAN FEDERATION

Tourist services
ACCOMMODATION FACILITIES
General requirements
tourist services. Means of accommodation.
General requirements

OKS 03.080.30
OKSTU 0131

Introduction date 1999-01-01

Foreword

1 DEVELOPED by Joint Stock Company "ATIS"
INTRODUCED by the Technical Committee for Standardization TC 199 "Tourist activities and services of accommodation facilities"

3 INTRODUCED FOR THE FIRST TIME

1 AREA OF USE

This standard applies to accommodation facilities intended for tourists (hereinafter referred to as accommodation facilities).
The standard establishes types of accommodation facilities, general requirements for accommodation facilities and services of accommodation facilities.
The provisions of this standard are applied by organizations and individual entrepreneurs providing accommodation services.
Based on this standard, regulations can be developed that establish requirements for specific types of accommodation facilities.
Safety requirements are set out in sections 6 and 7.

2 REGULATORY REFERENCES

This standard uses references to the following standards:
GOST 12.1.004-91 SSBT. Fire safety. General requirements
GOST 12.1.036-81 SSBT. Noise. Permissible levels in residential premises and public buildings
GOST 17.1.3.13-86 Nature protection. Hydrosphere. General requirements for the protection of surface waters from pollution
GOST 17.4.3.04-85 Nature protection. Soils. General requirements for control and protection against pollution
GOST 2874-82 Drinking water. Hygiene requirements and quality control
GOST R 50644-94 Tourist and excursion services. Requirements for ensuring the safety of tourists and sightseers
GOST R 50645-94 Tourist and excursion services. Hotel classification
GOST R 50646-94 Public services. Terms and Definitions
GOST R 50762-95 Catering. Enterprise classification
GOST R 50764-95 Catering services. General requirements
SanPiN 42-121-4719-88 Rules for the arrangement, equipment and maintenance of hostels for workers, students, students of secondary, special educational institutions and vocational schools
SanPiN 42-128-4690-88 Sanitary rules for the maintenance of populated areas
SNiP 2.04.01-85 Internal water supply and sewerage of buildings
SNiP 2.04.05-91 Heating, ventilation and air conditioning
SNiP 2.07.01-89 Urban planning. Planning and development of urban and rural settlements
SNiP 2.08.02-89 Public buildings and structures
SNiP 3.05.01-85 Internal sanitary systems
SNiP 3.05.04-85 External networks and water supply and sewerage facilities
SNiP 23-05-95 Natural and artificial lighting
PPB 01-93 Fire safety rules in the Russian Federation
VSN 62-91 Designing a living environment taking into account the needs of people with disabilities and people with limited mobility

3 DEFINITIONS

In this standard, the following terms are used with their respective definitions:

3.1 Accommodation facilities for tourists - any facility intended for temporary accommodation of tourists (hotel, hostel, campsite and others according to 4.1.1.1, 4.1.1.2, 4.1.2).

3.2 Tourist - a citizen visiting the country (place) of temporary stay for recreational, educational, professional and business, sports, religious and other purposes (without engaging in paid activities) for a period of 24 hours to 6 months in a row or making at least one overnight stay.

3.3 Service provider of accommodation facilities - an organization, an individual entrepreneur, providing services of accommodation facilities.

3.4 Services of accommodation facilities - the activities of the contractor for the accommodation of tourists and the provision of hotel, specialized (medical and health, sanatorium, sports, tourist and other) services.

3.5 Terms for quality management in the service sector (service conditions, quality of service, and others) - according to GOST R 50646.

4 CLASSIFICATION OF TOURIST ACCOMMODATION

4.1 Accommodation facilities are divided into collective and individual.

4.1.1 Collective accommodation facilities include those listed in 4.1.1.1-4.1.1.2.

4.1.1.1 Hotels and similar accommodation:
- hotels (including apartment type);
- motels;
- clubs with accommodation;
- boarding houses;
- furnished rooms;
- hostels.

4.1.1.2 Specialized accommodation facilities:
- sanatoriums;
- dispensaries;
- labor and recreation camps;
- rest houses;
- tourist shelters, parking lots and others;
- tourist, sports bases, recreation centers;
- hunter's (fisherman's) houses;
- congress centers;
- public means of transport (trains, cruise ships, yachts);
- land and water transport, converted into accommodation facilities for overnight stays;
- campsites (camping sites, caravan sites).

4.1.2 Individual accommodation facilities:
- apartments, rooms in apartments, houses, cottages for rent.

5 GENERAL REQUIREMENTS FOR ACCOMMODATION FACILITIES

5.1 Tourist accommodation facilities must comply with the requirements of this standard, SNiP 2.08.02 and VSN 62 (during design) and SNiP 2.07.01 (during planning and development).

5.2 General requirements for hotels and motels - in accordance with GOST R 50645 and the Rules for the provision of hotel services in the Russian Federation.

5.3 Rules for the arrangement, equipment and maintenance of the hostel - according to SanPiN 42-121-4719.

5.5 Accommodation facilities should have convenient entrances with the necessary road signs, paved walkways.

5.6 The area adjacent to the accommodation facilities should be landscaped, well lit in the evening; should have a platform with a hard surface for short-term parking of vehicles and the necessary reference and information signs.
Information about the service provider of accommodation facilities, the mode of operation and the services provided, must comply with the requirements of Articles 8, 9 of the Law of the Russian Federation "On Protection of Consumer Rights".

5.7 Accommodation facilities must have:
- lighting in residential and public premises - natural and artificial, in corridors - around the clock natural or artificial according to SNiP 23-05;
- cold and hot water supply and sewerage according to SNiP 2.04.01, SNiP 3.05.04 and SNiP 3.05.01. In areas with interruptions in water supply, it is necessary to ensure a minimum supply of water for at least a day and water heating;
- heating that maintains the air temperature in residential premises at least 18.5 °C;
- ventilation (natural or forced), providing air circulation and excluding the penetration of foreign odors into residential premises according to SNiP 2.04.05;
- telephone connection;
- passenger lift (if necessary) according to SNiP 2.08.02.

5.8 The minimum area of a living room is not less than 9 mpo SNiP 2.08.02.
The minimum area of a living room per one occupant of the buildings:
year-round operation - not less than 6.0 m;
seasonal (summer) operation - at least 4.5 m.

5.9 The living room should have:
- furniture (bed, bedside table, table, chair, wardrobe), inventory (bedside rug, mirror, etc.) and bedding according to the number of residents;
- thick curtains or blinds to darken the room;
- broadcasting network (connection to all living rooms);
- ceiling (wall) and bedside lamps, electrical outlets with voltage indication;
- door locks with internal fuse.

5.11 In collective accommodation facilities for tourists, the following should be provided:
- a household self-service room, a place for washing and drying clothes with the necessary equipment and inventory;
- a room for the provision of catering services in accordance with GOST R 50762 and / or a kitchen for self-cooking;
- a room or part of a room for watching television programs and other cultural events;
- luggage storage;
- devices for convenient access for disabled people: inclined ramps at the entrance doors for the passage of a wheelchair, elevators, specially equipped rooms and toilets, etc. according to SNiP 2.08.02 and VSN 62 (subject to local conditions).

5.12 Service personnel providing services to accommodation facilities must have qualifications appropriate for the work performed.
The staff should create an atmosphere of hospitality, comfort, show goodwill and courtesy.

6 ACCOMMODATION SERVICE REQUIREMENTS

6.1 Tourists living in collective accommodation facilities should be provided with a minimum range of services:
- round the clock reception;
- catering services in accordance with GOST R 50764 or conditions for self-catering (5.11);
- daily cleaning of the living room (including making beds) and bathrooms (except for hostels, labor and recreation camps, tourist shelters, parking lots, camping);
- change of bed linen - at least once a week, change of towels - at least once every three days;
- sending, receiving and delivering letters and telegrams;
- storage of valuables, luggage;
- medical assistance: calling an ambulance, using a first aid kit;
- tourist information.

6.2 Hotel services must comply with the requirements of GOST R 50645 and the Rules for the provision of hotel services in the Russian Federation.

6.3 Tourists living in individual accommodation facilities should be provided with the following services:
- cleaning of the living room (including making the bed) for each arrival of tourists;
- change of bed linen - at least once a week, change of towels - at least once every three days (or provision of a change of bed linen and towels);
- use of electric (gas) stove and refrigerator.

6.4 Depending on the type of accommodation facilities, the range of services may be supplemented.

7 SAFETY REQUIREMENTS

7.1 In accommodation facilities for tourists of any kind, the safety of life and health of tourists, the safety of their property must be ensured.

7.2 Safety requirements for tourist services must comply with GOST R 50644.

7.3 Accommodation facilities should be located in favorable environmental conditions.

7.4 Accommodation facilities must comply with fire safety requirements according to PPB 01 and have a fire safety certificate *.
_______________
* After the introduction of certification for fire safety.

7.5 The building must be provided with emergency exits, stairs, clearly visible information signs to ensure free orientation both in normal and emergency situations (SNiP 2.08.02).

7.7 Accommodation facilities must be equipped with fire protection systems, warning systems and / or fire protection equipment in accordance with PPB 01.

7.9 In accommodation facilities, sanitary-hygienic and anti-epidemiological rules and norms must be observed in terms of:
- maintenance of sanitary equipment and inventory, waste disposal and protection against insects and rodents;
- the state of the territory, common areas, premises of the building, beaches and various structures for tourists;
- processing (washing, ironing, storage, etc.) of linen.

7.11 The permissible sound pressure level and the sound level in the premises must comply with the requirements of GOST 12.1.036.

7.14 The preparations used for disinfection, disinsection, deodorization, detergents included in the list of goods subject to mandatory certification must have a certificate of conformity and be used in accordance with regulatory requirements.

7.15 The service personnel of accommodation facilities must be prepared to act in emergency situations. The head of the accommodation facilities is responsible for the preparedness of the staff.

7.16 Service personnel must undergo a medical examination in accordance with the requirements of the sanitary and epidemiological services.

8 ENVIRONMENTAL REQUIREMENTS

8.4 During the operation of accommodation facilities and the provision of their services, there should be no harmful effects on the environment.

8.5 Accommodation facilities must have an environmental passport or the conclusion of environmental services confirming the absence of harmful effects on the environment.

APPENDIX (informative). BIBLIOGRAPHY

APPENDIX
(informational)

Federal law "On the basics of tourism activities in the Russian Federation". Adopted by the State Duma on October 4, 1996
Rules for the provision of hotel services in the Russian Federation. Approved by Decree of the Government of the Russian Federation on April 25, 1997 N 490
Law of the Russian Federation "On Protection of Consumer Rights". Adopted by the State Duma on December 5, 1995
List of works and services subject to mandatory certification. Approved by Decree of the Government of the Russian Federation on August 13, 1997 N 1013
List of goods subject to mandatory certification. Approved by Decree of the Government of the Russian Federation on August 13, 1997 N 1013

1. Developed by the Open Joint Stock Company "ATIS".

Introduced by the Technical Committee for Standardization TC 199 "Tourist activities and services of accommodation facilities".

5.8. The minimum area of a living room is at least 9 square meters. m according to SNiP 2.08.02.

The minimum area of a living room per one occupant of the buildings:

7.3. Accommodation facilities should be located in favorable environmental conditions.

7.4. Accommodation facilities must comply with fire safety requirements according to PPB 01 and have a fire safety certificate<*>.

<*>After the introduction of fire safety certification.

7.6. In accommodation facilities, action plans for personnel and tourists in emergency situations (natural disasters, fires, and others) should be posted in an accessible place, including interaction with local governments involved in rescue operations.

7.8. All sanitary, technological and other equipment, appliances, furniture and inventory must comply with the requirements of regulatory documents and be operated in compliance with their requirements.

7.9. In accommodation facilities, sanitary and hygienic and anti-epidemiological rules and norms must be observed in terms of:

Conditions of the territory, common areas, premises of the building, beaches and various structures for tourists;

Processing (washing, ironing, storage, etc.) of linen.

7.10. When operating electrical, gas equipment, the requirements of PPB 01, GOST 12.1.004 and the operating rules established by the manufacturer in the regulatory documentation for specific equipment must be observed.

7.11. The permissible sound pressure level and the sound level in the premises must comply with the requirements of GOST 12.1.036.

7.12. Organizations and individual entrepreneurs providing catering, dry cleaning, hairdressing and other services in accommodation facilities according to the List of works and services subject to mandatory certification must have certificates of conformity of the GOST R Certification System.

7.13. Drinking water must be epidemiologically safe, harmless in chemical composition and comply with GOST 2874. In the absence of a guarantee of good quality drinking water, special water treatment plants must be equipped.

7.14. Used preparations for disinfection, disinfestation, deodorization, detergents included in the list of goods subject to mandatory certification must have a certificate of conformity and be used in accordance with regulatory requirements.

8.2. The accommodation facilities should provide for a system of sanitary cleaning and cleaning of the territory (rational collection, quick removal, reliable disposal, appropriate disposal of household waste) according to SanPiN 42-128-4690.

8.3. The organization of a rational system for the collection, temporary storage, regular removal of solid and liquid household waste and cleaning of the territory must comply with the requirements of SanPiN 42-128-4690.

8.4. During the operation of accommodation facilities and the provision of their services, there should be no harmful effects on the environment.

8.5. Accommodation facilities must have an environmental passport or the conclusion of environmental services confirming the absence of harmful effects on the environment.

Applications

Annex A
(informational)

BIBLIOGRAPHY

Federal law "On the basics of tourism activities in the Russian Federation". Adopted by the State Duma on October 4, 1996

Rules for the provision of hotel services in the Russian Federation. Approved by Decree of the Government of the Russian Federation on April 25, 1997 N 490

Law of the Russian Federation "On Protection of Consumer Rights". Adopted by the State Duma on December 5, 1995

List of works and services subject to mandatory certification. Approved by Decree of the Government of the Russian Federation on August 13, 1997 N 1013

List of goods subject to mandatory certification. Approved by Decree of the Government of the Russian Federation on August 13, 1997 N 1013

The website "Zakonbase" presents "TOURIST SERVICES. ACCOMMODATION. GENERAL REQUIREMENTS. GOST R 51185-98" (approved by Resolution of the State Standard of the Russian Federation of 09.07.98 N 286) in the most recent edition. It is easy to comply with all legal requirements if you familiarize yourself with the relevant sections, chapters and articles of this document for 2014. To search for the necessary legislative acts on a topic of interest, you should use convenient navigation or advanced search.

On the Zakonbase website you will find "TOURIST SERVICES. ACCOMMODATION FACILITIES. GENERAL REQUIREMENTS. GOST R 51185-98" (approved by Decree of the State Standard of the Russian Federation of 09.07.98 N 286) in a fresh and complete version, in which all changes and amendments have been made. This guarantees the relevance and reliability of the information.

At the same time, you can download "TOURIST SERVICES. ACCOMMODATION FACILITIES. GENERAL REQUIREMENTS. GOST R 51185-98" (approved by the Decree of the State Standard of the Russian Federation of 09.07.98 N 286) is completely free, both in full and in separate chapters.

1 AREA OF USE

This standard applies to accommodation facilities intended for tourists (hereinafter referred to as accommodation facilities).

The standard establishes types of accommodation facilities, general requirements for accommodation facilities and services of accommodation facilities.

The provisions of this standard are applied by organizations and individual entrepreneurs providing accommodation services.

Based on this standard, regulations can be developed that establish requirements for specific types of accommodation facilities.

Safety requirements are set out in sections 6 and 7.

2. REGULATORY REFERENCES

GOST 17.4.3.04-85 Nature protection. Soils. General requirements for control and protection against pollution

GOST 2874-82 Drinking water. Hygiene requirements and quality control

SanPiN 42-121-4719-88 Rules for the arrangement, equipment and maintenance of hostels for workers, students, students of secondary, special educational institutions and vocational schools

SanPiN 42-128-4690-88 Sanitary rules for the maintenance of populated areas

VSN 62-91 Designing the living environment taking into account the needs of people with disabilities and people with limited mobility.

3. DEFINITIONS

In this standard, the following terms are used with their respective definitions:

3.1. Accommodation facilities for tourists - any facility intended for temporary accommodation of tourists (hotel, camp site, camping site and others according to 4.1.1.1, 4.1.1.2, 4.1.2).

3.2. Tourist - a citizen visiting the country (place) of temporary stay for recreational, educational, professional, business, sports, religious and other purposes (without engaging in paid activities) for a period of 24 hours to 6 months. in a row or carrying out at least one overnight stay.

3.3. Service provider of accommodation facilities - an organization, an individual entrepreneur, providing services of accommodation facilities.

3.4. Services of accommodation facilities - the activities of the contractor for the accommodation of tourists and the provision of hotel, specialized (health-improving, sanatorium, sports, tourist and other) services.

3.5. Terms for quality management in the service sector (service conditions, quality of service, etc.) - according to GOST R 50646.

4. CLASSIFICATION OF TOURIST ACCOMMODATION

4.1. Accommodation facilities are divided into collective and individual.

4.1.1. Collective accommodation facilities include those given in 4.1.1.1 - 4.1.1.2.

4.1.1.1. Hotels and similar accommodation facilities:

Hotels (including apartment type);

Clubs with accommodation;

boarding houses;

furnished rooms;

Dormitories.

4.1.1.2. Specialized accommodation facilities:

Sanatoriums;

Dispensaries;

Work and rest camps;

rest houses;

Tourist shelters, parking lots and others;

Tourist, sports bases, recreation centers;

Houses of the hunter (fisherman);

Congress - centers;

Public means of transport (trains, cruise ships, yachts);

Land and water transport, converted into accommodation for the night;

Campsites (camping sites, caravan sites).

4.1.2. Individual accommodation facilities:

Apartments, rooms in apartments, houses, cottages for rent.

5. GENERAL REQUIREMENTS FOR ACCOMMODATION FACILITIES

5.1. Tourist accommodation facilities must comply with the requirements of this standard, SNiP 2.08.02 and VSN 62 (during design) and SNiP 2.07.01 (during planning and development).

5.2. General requirements for hotels and motels - in accordance with GOST R 50645 and the Rules for the provision of hotel services in the Russian Federation.

5.3. Rules for the arrangement, equipment and maintenance of hostels - according to SanPiN 42-121-4719.

5.4. Public means of transport (trains, cruise ships, yachts), land and water transport converted into overnight accommodation facilities must comply with the requirements established by the relevant industry (departmental) rules and regulations.

5.5. Accommodation facilities should have convenient entrances with the necessary road signs, paved walkways.

5.6. The area adjacent to the accommodation facilities should be landscaped, well lit in the evening; should have a platform with a hard surface for short-term parking of vehicles and the necessary reference and information signs.

Information about the provider of services of accommodation facilities, the mode of operation and the services provided must comply with the requirements of Art. , Law of the Russian Federation "On Protection of Consumer Rights" .

5.7. Accommodation facilities must have:

Lighting in residential and public premises - natural and artificial, in corridors - around the clock natural or artificial according to SNiP 23-05;

Heating that maintains the air temperature in residential premises at least 18.5 degrees. C;

Ventilation (natural or forced), providing air circulation and excluding the penetration of foreign odors into residential premises according to SNiP 2.04.05;

telephone connection;

Passenger elevator (if necessary) according to SNiP 2.08.02.

5.8. The minimum area of a living room is at least 9 square meters. m according to SNiP 2.08.02.

The minimum area of a living room per one occupant of the buildings:

year-round operation - not less than 6.0 sq. m;

seasonal (summer) operation - at least 4.5 sq. m.

5.9. The living room should have:

Furniture (bed, bedside table, table, chair, wardrobe), inventory (bedside rug, mirror, etc.) and bedding according to the number of residents;

Thick curtains or blinds to darken the room;

Broadcasting network (connection to all living rooms);

Ceiling (wall) and bedside lamps, electrical sockets with voltage indication;

Door locks with internal fuse.

5.10. The bathroom in the room should be equipped with a washbasin, toilet, bath or shower. In the absence of a bathroom in the room, accommodation facilities must have sanitary facilities for common use (at the rate of one toilet bowl, one washbasin and one shower for no more than 10 people, separate for men and women).

5.11. Collective accommodation facilities for tourists should provide for:

Household self-service room, a place for washing and drying clothes with the necessary equipment and inventory;

A room for the provision of catering services in accordance with GOST R 50762 and / or a kitchen for self-cooking;

A room or part of a room for watching TV shows and other cultural events;

Luggage storage;

5.12. Service personnel providing services to accommodation facilities must have qualifications appropriate for the work performed.

The staff should create an atmosphere of hospitality, comfort, show goodwill and courtesy.

6. REQUIREMENTS FOR ACCOMMODATION SERVICES

6.1. Tourists living in collective accommodation facilities should be provided with a minimum range of services:

24/7 reception;

Catering services in accordance with GOST R 50764 or conditions for self-catering (5.11);

Daily cleaning of the living room (including making beds) and bathrooms (except for hostels, labor and recreation camps, tourist shelters, parking lots, camping);

Change of bed linen - at least once a week, change of towels - at least once every three days;

Sending, receiving and delivering letters and telegrams;

Storage of valuables, luggage;

Medical assistance: calling an ambulance, using a first aid kit;

Tourist information.

6.2. Hotel services must comply with the requirements of GOST R 50645 and the Rules for the provision of hotel services in the Russian Federation.

6.3. Tourists living in individual accommodation facilities should be provided with the following services:

Cleaning of the living room (including making the bed) for each arrival of tourists;

Change of bed linen - at least once a week, change of towels - at least once every three days (or provision of a change of bed linen and towels);

Use of electric (gas) stove and refrigerator.

6.4. Depending on the type of accommodation facilities, the range of services may be supplemented.

6.5. Specialized accommodation facilities, in addition to providing accommodation services, provide health-improving and medical services, sanatorium and resort services, tourist, sports, etc., in accordance with their specialization.

7. SAFETY REQUIREMENTS

7.1. In accommodation facilities for tourists of any kind, the safety of life and health of tourists, the safety of their property must be ensured.

7.2. Safety requirements for tourist services must comply with GOST R 50644.

7.3. Accommodation facilities should be located in favorable environmental conditions.

7.4. Accommodation facilities must comply with fire safety requirements according to PPB 01 and have a fire safety certificate<*>.

<*>After the introduction of fire safety certification.

7.5. The building must be provided with emergency exits, stairs, clearly visible information signs to ensure free orientation in both normal and emergency situations (SNiP 2.08.02).

7.7. Accommodation facilities must be equipped with fire protection systems, warning systems and / or fire protection equipment in accordance with PPB 01.

7.9. In accommodation facilities, sanitary and hygienic and anti-epidemiological rules and norms must be observed in terms of:

Conditions of the territory, common areas, premises of the building, beaches and various structures for tourists;

Processing (washing, ironing, storage, etc.) of linen.

7.11. The permissible sound pressure level and the sound level in the premises must comply with the requirements of GOST 12.1.036.

7.15. The service personnel of accommodation facilities must be prepared to act in emergency situations. The head of the accommodation facilities is responsible for the preparedness of the staff.

7.16. Service personnel must undergo a medical examination in accordance with the requirements of the sanitary and epidemiological services.

8. ENVIRONMENTAL REQUIREMENTS

8.1. Accommodation facilities must function in accordance with the requirements of environmental protection (for the maintenance of the territory, technical condition and maintenance of premises, ventilation, water supply, sewerage in accordance with GOST 2874, SNiP 2.08.02, SNiP 2.07.01, SNiP 2.04.05, SNiP 23-05 , SNiP 2.04.01, SanPiN 42-128-4690, GOST 17.1.3.13, GOST 17.4.3.04.

8.4. During the operation of accommodation facilities and the provision of their services, there should be no harmful effects on the environment.

8.5. Accommodation facilities must have an environmental passport or the conclusion of environmental services confirming the absence of harmful effects on the environment.

Goods subject to mandatory certification. Approved by Decree of the Government of the Russian Federation on August 13, 1997 N 1013

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