Kiban personnel management service. Personnel Management. Chapter i human resources labor activity

4th ed., add. and reworked. - M.: 2010. - 695 p.

For students and graduate students studying the problems of personnel management of an organization, as well as specialists involved in the formation of a personnel management system and organization management systems as a whole, working with personnel in market conditions for the functioning of the domestic economy

Format: pdf (2010 , 4th ed., 695s.)

The size: 20.5 Mb

Download: drive.google

Format: pdf ( 20 05 , 3rd ed., 6 38s.)

The size: 18.7 MB

Download: yandex.disk

TABLE OF CONTENTS
FOREWORD 5
Chapter 1 HUMAN RESOURCES OF WORK 8
1.1. Historical development of labor and business enterprise 8
1.2. Management theories about the role of a person in an organization 23
1.3. Social policy of the state and organizations 29
1.4. Sociology of labor and organizations 37
1.4.1. Sociology of labor as a scientific discipline 37
1.4.2. Social functions of labor 40
1.4.3. Relationship of labor with other activities 42
1.4.4. Basic concepts of the sociology of labor 43
1.4.5. Methods of the sociology of labor 47
1.4.6. Sociology of organizations 4c
1.5. Labor resources, personnel and labor potential of the organization 51
1.6. Social and labor relations, labor market and employment of personnel 62
1.6.1. Social and labor relations in a market economy 62
1.6.2. The labor market and its characteristics 64
1.6.3. Employment 69
1.6.4. Unemployment 71
1.6.5. Internal labor markets and employment of the organization's personnel 73
1.7. State system of labor resources management 75
CHAPTER 2 HR MANAGEMENT METHODOLOGY OF THE ORGANIZATION 84
2.1. Philosophy of personnel management 85
2.2. The concept of personnel management 92
2.3. Regularities and principles of personnel management 103
2.4. Personnel management methods 109
2.5. Methods for building a personnel management system 116
CHAPTER 3 PERSONNEL MANAGEMENT SYSTEM OF THE ORGANIZATION 125
3.1. Organizational design of the personnel management system 125
3.1.1. Concept, stages and stages of organizational design 125
3.1.2. Characteristics of organizational design stages 128
3.2. Goals and functions of the personnel management system 137
3.3. Organizational structure of the personnel management system 144
3.4. Personnel and documentation support of the personnel management system 153
3.4.1. Staffing 153
3.4.2. Documentation 161
3.5. Information and technical support of the personnel management system 165
3.5.1. Information support of the organization's personnel management system 165
3.5.2. Technical support of the organization's personnel management system 168
3.6. Regulatory, methodological and legal support of the personnel management system 176
3.6.1. Negative methodological support 176
3.6.2. Legal support 187
CHAPTER 4 STRATEGIC PERSONNEL MANAGEMENT OF THE ORGANIZATION 191
4.1. The personnel policy of the organization is the basis for the formation of a personnel management strategy 191
4.2. Strategic management of an organization as an initial prerequisite for the strategic management of its personnel 201
4.3. The system of strategic personnel management of the organization 207
4.4. The organization's personnel management strategy 216
4.5. Implementation of the HR strategy 231
CHAPTER 5 STAFF PLANNING 239
5.1. Fundamentals of personnel planning in an organization 239
5.1.1. Essence, goals and objectives of personnel planning 239
5.1.2. The content of personnel planning 242
5.1.3. HR planning levels 244
5.1.4. Requirements for workforce planning 245
5.1.5. Personnel controlling and personnel planning 247
5.2. Operational plan of work with personnel 249
5.2.1. The structure of the operational plan for work with personnel 249
5.2.2. The content of the operational plan of work with personnel 251
5.3. Personnel marketing 257
5.3.1. Essence and principles of personnel marketing 257
5.3.2. Information function of personnel marketing 259
5.3.3. Communication function of personnel marketing 265
5.4. Planning and forecasting the need for personnel 268
5.5. Labor indicators in the personnel planning system 279
5.6. Labor productivity planning 290
CHAPTER 6 TECHNOLOGY OF PERSONNEL MANAGEMENT OF THE ORGANIZATION 310
6.1. Recruitment, selection and reception of personnel 310
6.1.1. Sources of recruitment organization 310
6.1.2. Requirements for candidates to fill a vacant position 314
6.1.3. Organization of the process of selection of applicants for a vacant position 326
6.2. Selection and placement of personnel 330
6.3. Business assessment of personnel 339
6.4. Socialization, career guidance and labor adaptation of personnel 349
6.4.1. The essence of the socialization of personnel 349
6.4.2. The essence and types of career guidance and adaptation of personnel 353
6.4.3. Organization of management of career guidance and adaptation of personnel 362
6.5. Fundamentals of personnel labor organization 368
6.5.1. Essence and tasks of labor organization. Scientific organization of labor 366
6.5.2. The content and principles of the scientific organization of labor 369
6.5.3. managerial work. Features and specifics 375
6.5.4. Organization of managerial work 377
6.6. Release of staff 381
6.7. Automated information technologies for personnel management 388
CHAPTER 7 TECHNOLOGY OF PERSONNEL DEVELOPMENT MANAGEMENT OF THE ORGANIZATION 408
7.1. Social development management 408
7.1.1. Social development of the organization as an object of management 408
7.1.2. The main factors of the social environment 410
7.1.3. Personnel social protection department 415
7.1.4. Tasks and functions of the social service 419
7.2. Organization of staff training 424
7.2.1. Basic concepts and concepts of learning 424
7.2.2. Types of staff training 426
7.2.3. Staff training methods 428
7.2.4. The role of the personnel management service in the organization of personnel training 430
7.3. Organization of personnel certification 432
7.4. Personnel business career management 442
7.4.1. The concept and stages of a career 442
7.4.2. Business career management 451
7.5. Management of service and professional promotion of personnel 456
7.6. Talent management 464
7.6.1. The essence and procedure for the formation of a personnel reserve 464
7.6.2. Planning and organization of work with personnel reserve 466
7.6.3. Control over the work with the personnel reserve 471
7.7. Innovations in personnel management 472
7.7.1. Innovative potential of the organization's personnel 472
7.7.2. Initial prerequisites for personnel innovation 479
7.7.3. Management of innovations in personnel work 465
CHAPTER 8 MANAGEMENT OF THE BEHAVIOR OF THE PERSONNEL OF THE ORGANIZATION 491
8.1. The theory of personality behavior in an organization 491
8.2. Theoretical foundations of motivation and stimulation of labor activity of personnel 503
8.2.1. Essence of work motivation 503
8.2.2. Essence of work stimulation 507
8.2.3. The motivational core of the organization's personnel 511
8.3. Material and non-material incentives for personnel 515
8.3.1. Material incentives for personnel 515
6.3.2. Non-material incentives for personnel 523
6.4. Management of motivation and stimulation of labor activity 530
6.4.1. Management system for motivation and stimulation of labor activity 530
8.4.2. Formation of a system of motivation and stimulation of labor activity 534
8.5. Business Ethics 537
6.5.1. General patterns of interpersonal relationships 537
8.5.1. The appearance of a business person 539
6.5.1. Fundamentals of Rhetoric 539
8.5.1. Conducting a business conversation 541
8.5.2. Telephone ethics 543
8.5.3. Criticism Rules 544
8.6. Organizational culture 545
8.6.1. The essence and structure of organizational culture 545
8.6.2. Functions of organizational culture 550
8.6.3. Methods for studying organizational culture 551
6.6.1. Types of organizational culture and their features 555
8.6.1. Organizational culture management methods 562
8.7. Managing conflict and stress 568
8.7.1. Organization of conflict and stress management 568
8.7.2. Conflict management techniques 571
8.7.3. Stress management techniques 578
8.8. Safety, working conditions and discipline of personnel 580
8.8.1. Security of the organization and its personnel 580
8.8.2. Working conditions of personnel 586
8.8.3. Personnel labor discipline 592
8.8.4. Personnel turnover management 594
CHAPTER 9 EVALUATION OF THE PERFORMANCE OF THE STAFF OF THE ORGANIZATION 604
9.1. Analysis and description of work (position) and workplace 604
9.2. Evaluation of the results of the work of the organization's personnel 616
9.3. Evaluation of the performance of HR departments and the organization as a whole 626
9.3.1. Evaluation of the performance of the organization's management units 626
9.3.2. Evaluation of the activities of personnel management units 633
9.4. Estimating the cost of the organization's personnel 640
9.5. Assessment of the economic and social efficiency of projects to improve the system and technology of personnel management 646
9.5.1. The procedure for calculating the economic and social efficiency of projects to improve the system and technology of personnel management 646
9.5.2. Evaluation of the economic efficiency of projects to improve the system and technology of personnel management 652
9.5.3. Assessment of the social efficiency of projects to improve the system and technology of personnel management 660
9.5.4. Assessment of costs associated with improving the system and technology of personnel management 666
9.6. Personnel audit 670
BIBLIOGRAPHY 678

The results of foreign and domestic research and practical experience in personnel management are summarized. The methods of building a personnel management system are considered; formation of personnel policy and personnel management strategy; personnel and operational planning; technology of recruitment, career guidance, labor adaptation, management of business career and promotion; motivation and stimulation; organization of social protection; certification of personnel, evaluation of the results of work of departments and employees, evaluation of the effectiveness of personnel management. Contains practical tasks on the topics of the studied discipline. Corresponds to the current Federal state educational standard of secondary vocational education of a new generation. For students of educational institutions of secondary vocational education.

On our website you can download the book "Personnel Management" Kibanov Ardalyon Yakovlevich for free and without registration in fb2, rtf, epub, pdf, txt format, read the book online or buy the book in the online store.

In a textbook prepared by scientists of the Department of Personnel Management of the State University of Management. issues that are of key importance for personnel management specialists and managers of organizations in the broad sense of the word are considered: the theory of human resource management, the methodology of personnel management and the formation of an organization's personnel management system, strategic personnel management and planning of personnel work in an organization, technology of personnel management and its development , as well as issues of managing the behavior of the organization's personnel and evaluating the results of its activities.
For students and graduate students studying the problems of personnel management of an organization, as well as specialists involved in the formation of a personnel management system and organization management systems as a whole, working with personnel in the market conditions of the functioning of the domestic economy.

The economic reforms carried out in Russia have significantly changed the status of the organization as the main link in the economy. Private organizations appeared, along with those based on state ownership, mixed, having collective property. The market puts the organization in a fundamentally new relationship with government agencies, with production and other partners, employees. New economic and legal regulators have appeared. In this regard, the relationship between the leaders of the organization, between managers and subordinates, between all employees within the organization has changed.

This textbook aims to equip the reader with the knowledge of a new mechanism for managing the personnel of an organization in an emerging market environment. The logical structure of the textbook covers a wide range of problems of personnel management in an organization - from the history of the development of human labor to assessing the effectiveness of its activities.

TABLE OF CONTENTS
FOREWORD 5
CHAPTER1 HUMAN RESOURCES OF WORK 8
1.1. Historical development of labor and business enterprise 8
1.2. Management theories about the role of a person in an organization 23
1.3. Social policy of the state and organizations 29
1.4. Sociology of labor and organizations 37
1.4.1. Sociology of labor as a scientific discipline 37
1.4.2. Social functions of labor 40
1.4.3. Relationship of labor with other activities 42
1.4.4. Basic concepts of the sociology of labor 43
1.4.5. Methods of the sociology of labor 47
1.4.6. Sociology of organizations 4c
1.5. Labor resources, personnel and labor potential of the organization 51
1.6. Social and labor relations, labor market and employment of personnel 62
1.6.1. Social and labor relations in a market economy 62
1.6.2. The labor market and its characteristics 64
1.6.3. Employment 69
1.6.4. Unemployment 71
1.6.5. Internal labor markets and employment of the organization's staff 73
1.7. State system of labor resources management 75
CHAPTER 2 HR MANAGEMENT METHODOLOGY OF THE ORGANIZATION 84
2.1. Philosophy of personnel management 85
2.2. The concept of personnel management 92
2.3. Regularities and principles of personnel management 103
2.4. Personnel management methods 109
2.5. Methods for building a personnel management system 116
CHAPTER 3 PERSONNEL MANAGEMENT SYSTEM OF THE ORGANIZATION 125
3.1. Organizational design of the personnel management system 125
3.1.1. Concept, stages and stages of organizational design 125
3.1.2. Characteristics of organizational design stages 128
3.2. Goals and functions of the personnel management system 137
3.3. Organizational structure of the personnel management system 144
3.4. Personnel and documentation support of the personnel management system 153
3.4.1. Staffing 153
3.4.2. Documentation 161
3.5. Information and technical support of the personnel management system 165
3.5.1. Information support of the organization's personnel management system 165
3.5.2. Technical support of the organization's personnel management system 168
3.6. Regulatory, methodological and legal support of the personnel management system 176
3.6.1. Negative methodological support 176
3.6.2. Legal support 187
CHAPTER 4 STRATEGIC PERSONNEL MANAGEMENT OF THE ORGANIZATION 191
4.1. The personnel policy of the organization is the basis for the formation of a personnel management strategy 191
4.2. Strategic management of an organization as an initial prerequisite for the strategic management of its personnel 201
4.3. The system of strategic personnel management of the organization 207
4.4. The organization's personnel management strategy 216
4.5. Implementation of the HR strategy 231
CHAPTER 5 STAFF PLANNING 239
5.1. Fundamentals of personnel planning in an organization 239
5.1.1. Essence, goals and objectives of personnel planning 239
5.1.2. The content of personnel planning 242
5.1.3. HR planning levels 244
5.1.4. Requirements for workforce planning 245
5.1.5. Personnel controlling and personnel planning 247
5.2. Operational plan of work with personnel 249
5.2.1. The structure of the operational plan for work with personnel 249
5.2.2. The content of the operational plan of work with personnel 251
5.3. Personnel Marketing 257
5.3.1. Essence and principles of personnel marketing 257
5.3.2. Information function of personnel marketing 259
5.3.3. Communication function of personnel marketing 265
5.4. Planning and forecasting the need for personnel 268
5.5. Labor indicators in the personnel planning system 279
5.6. Labor productivity planning 290
CHAPTER 6 TECHNOLOGY OF PERSONNEL MANAGEMENT OF THE ORGANIZATION 310
6.1. Recruitment, selection and reception of personnel 310
6.1.1. Sources of recruitment organization 310
6.1.2. Requirements for candidates to fill a vacant position 314
6.1.3. Organization of the process of selection of applicants for a vacant position 326
6.2. Selection and placement of personnel 330
6.3. Business assessment of personnel 339
6.4. Socialization, career guidance and labor adaptation of personnel 349
6.4.1. The essence of the socialization of personnel 349
6.4.2. The essence and types of career guidance and adaptation of personnel 353
6.4.3. Organization of management of career guidance and adaptation of personnel 362
6.5. Fundamentals of personnel labor organization 368
6.5.1. Essence and tasks of labor organization. Scientific organization of labor 366
6.5.2. The content and principles of the scientific organization of labor 369
6.5.3. managerial work. Features and specifics 375
6.5.4. Organization of managerial work 377
6.6. Release of staff 381
6.7. Automated information technologies for personnel management 388
CHAPTER 7 TECHNOLOGY OF PERSONNEL DEVELOPMENT MANAGEMENT OF THE ORGANIZATION 408
7.1. Social development management 408
7.1.1. Social development of the organization as an object of management 408
7.1.2. The main factors of the social environment 410
7.1.3. Personnel social protection department 415
7.1.4. Tasks and functions of the social service 419
7.2. Organization of staff training 424
7.2.1. Basic concepts and concepts of learning 424
7.2.2. Types of staff training 426
7.2.3. Staff training methods 428
7.2.4. The role of the personnel management service in the organization of personnel training 430
7.3. Organization of personnel certification 432
7.4. Personnel business career management 442
7.4.1. The concept and stages of a career 442
7.4.2. Business career management 451
7.5. Management of service and professional promotion of personnel 456
7.6. Talent management 464
7.6.1. The essence and procedure for the formation of a personnel reserve 464
7.6.2. Planning and organization of work with personnel reserve 466
7.6.3. Control over the work with the personnel reserve 471
7.7. Innovations in personnel management 472
7.7.1. Innovative potential of the organization's personnel 472
7.7.2. Initial prerequisites for personnel innovation 479
7.7.3. Management of innovations in personnel work 465
CHAPTER 8 MANAGEMENT OF THE BEHAVIOR OF THE PERSONNEL OF THE ORGANIZATION 491
8.1. The theory of personality behavior in an organization 491
8.2. Theoretical foundations of motivation and stimulation of labor activity of personnel 503
8.2.1. Essence of work motivation 503
8.2.2. Essence of work stimulation 507
8.2.3. The motivational core of the organization's personnel 511
8.3. Material and non-material incentives for personnel 515
8.3.1. Material incentives for personnel 515
6.3.2. Non-material incentives for personnel 523
6.4. Management of motivation and stimulation of labor activity 530
6.4.1. Management system for motivation and stimulation of labor activity 530
8.4.2. Formation of a system of motivation and stimulation of labor activity 534
8.5. Business Ethics 537
6.5.1. General patterns of interpersonal relationships 537
8.5.1. The appearance of a business person 539
6.5.1. Fundamentals of Rhetoric 539
8.5.1. Conducting a business conversation 541
8.5.2. Telephone ethics 543
8.5.3. Criticism Rules 544
8.6. Organizational culture 545
8.6.1. The essence and structure of organizational culture 545
8.6.2. Functions of organizational culture 550
8.6.3. Methods for studying organizational culture 551
6.6.1. Types of organizational culture and their features 555
8.6.1. Organizational culture management methods 562
8.7. Managing conflict and stress 568
8.7.1. Organization of conflict and stress management 568
8.7.2. Conflict management techniques 571
8.7.3. Stress management techniques 578
8.8. Safety, working conditions and discipline of personnel 580
8.8.1. Security of the organization and its personnel 580
8.8.2. Working conditions of personnel 586
8.8.3. Personnel labor discipline 592
8.8.4. Personnel turnover management 594
CHAPTER 9 EVALUATION OF THE PERFORMANCE OF THE STAFF OF THE ORGANIZATION 604
9.1. Analysis and description of work (position) and workplace 604
9.2. Evaluation of the results of the work of the organization's personnel 616
9.3. Evaluation of the performance of HR departments and the organization as a whole 626
9.3.1. Evaluation of the performance of the organization's management units 626
9.3.2. Evaluation of the activities of personnel management units 633
9.4. Estimating the cost of the organization's personnel 640
9.5. Assessment of the economic and social efficiency of projects to improve the system and technology of personnel management 646
9.5.1. The procedure for calculating the economic and social efficiency of projects to improve the system and technology of personnel management 646
9.5.2. Evaluation of the economic efficiency of projects to improve the system and technology of personnel management 652
9.5.3. Assessment of the social efficiency of projects to improve the system and technology of personnel management 660
9.5.4. Assessment of costs associated with improving the system and technology of personnel management 666
9.6. Personnel audit 670
BIBLIOGRAPHY 678

It might be useful to read: