What documents are needed to open a courier service. We start a delivery business from scratch. Unusual formats - detach from competitors

Organizations daily need to send correspondence, goods and cargo using couriers. Therefore, debutant entrepreneurs are thinking about opening a courier delivery service, bypassing the existing "pitfalls". In addition, to open and develop such a company does not require huge financial investments.

The existing services do not fully satisfy the demand for goods delivery services, therefore such a business is in demand among novice merchants.

Delivery of goods by mail often occurs with long delays. Good money is charged for urgency. Many start looking for such a service, and some are thinking about how to open such a business.

Creation of a company for the delivery of goods: first steps

If you are a law-abiding entrepreneur, then you must follow the sequence when starting a business:

it is initially necessary to open and visit the tax authority for the official registration of the delivery company;
then - a bank in order to open a current account of its own service.

This is where the basic legal formalities for business end. The next stage is the solution of material issues, without which it is impossible to open a delivery company:

office;
equipment: computer, telephone, car;
advertising.

The ideal office is your own space. If you don't have enough money to buy, then use the rental.

How to start your courier service from scratch

You don't have to look for an office in the city center to open a delivery office.

The courier company will not be able to work without technical support. Computers, telephone and internet connections, vehicles are required. You can use your own car or rent it.

But it is impossible to open or organize a profitable delivery service business with one car. Several cars, mopeds, scooters or bicycles are required. The latter will be useful for daytime traffic jams. An excellent solution is to hire couriers with their own vehicles.

The territory served by couriers at first will be small. But if the delivery of orders takes place without the slightest delay, they will quickly find out about the open courier organization. Careful fulfillment of the requirements of the first customers will turn them into permanent ones for your business. This will generate a profit and serve as a good advertisement for the delivery establishment.

If you want to open an international express delivery service, it is better to buy a franchise. They will help you write a plan for the development of your business, formalize your business and make it profitable.

Advertising

Any new business you decide to start needs advertising. To do this, create a step-by-step advertising campaign plan for your business. Do not skimp on a colorfully designed website with detailed information about the activities of the delivery institution. Contact the professionals who will create a page on the Internet that represents the company you started in a favorable light.

Customers can be attracted by a business card if it is made of high-quality paper, is pleasant to look at, and contains comprehensive information about the activities of this service. Seeing the scrupulousness with which the business cards are made, a person will become confident that increased attention is guaranteed to his order. This will push customers to seek the services of such a service.

It is necessary to organize the dissemination of information about the courier company in the available media. Discuss your business or what you are thinking of starting one with relatives, friends, classmates. Often these conversations bring more popularity to the company than expensive advertising.

Courier service personnel

When thinking about setting up a courier service, be sure to consider the topic of hiring employees. To open and properly organize a successful business for the delivery of drinking bottled water, sushi, alcohol, barbecue, set meals and other food products, you should hire a director, couriers, dispatcher, accountant, technical staff.

Be especially careful when hiring employees. The reputation and income of the company depends on their interaction with clients. You need to develop instructions for clients and create a book of complaints on your site.

Couriers should have such qualities as punctuality, sociability, tact, and diligence. Their duty is to deliver the goods in safety and, within the time frame agreed by the customer.

Many people believe that being a courier is not prestigious and this is a big minus for your business. Therefore, the company needs to make employees understand the value of their work. To prevent cases of loss of money, it is best to conclude formal employment contracts with the courier.

It is necessary to establish a clear interaction between employees of the organization, especially between the dispatcher and the courier. The dispatcher accepts and registers orders, informs the hawkers about them, is in touch with both parties simultaneously.

There will always be a need for a messenger

Despite the widespread distribution of electronic document management, no organization will be able to do without paper copies at all. Financial, legal and other firms need to constantly send correspondence to their partners. Industrial enterprises may also require urgent delivery of any goods. This is a huge plus for your courier business from scratch.

You can be contacted if you have a well-organized delivery service.

There are delivery firms that only serve online stores. If you open a delivery business, then it can bring a good profit. In any city, there are companies that trade through online stores. Small firms do not have the ability to independently deliver their goods to customers. It is more profitable for them to contact a courier organization.

An interesting direction is the maintenance of restaurants, pizzerias, shops that do not have conditions for organizing their own network of supplying goods to customers at home. Such a business is very profitable, since the demand for these services is not weakening. If the business is related to the transportation of products, it is necessary to obtain medical certificates by couriers.

We should also highlight the delivery of flowers and gifts. The development of the courier business is up to you.

Use your imagination!

If you decide to open a business, you should remember that pleasant bonuses and discounts play an important role. Your company should be different from your competitors. It is necessary to come up with a zest for the service that will attract customers. Today, the business of delivering food and other goods has a large number of different companies advertising the speed of transportation of goods, low prices, and high-quality service. But this has long become boring. Customers want something new.

The "chip" can be absolutely anything. Business can be influenced by female couriers with model looks. With this "twist" the number of male clients will greatly increase. If athletic attractive young men appear among the messengers, it will become clear why the female contingent will choose your business.

A business idea for the delivery of small and large-sized goods in a box is a great idea to attract customers.

Create a catalog on the service website, which will display photos of your charming employees and lovely employees. In this case, during the application, the client can indicate a specific courier who will fulfill his order.

A non-standard offer of your business will be the ability to use a courier within a specified period of time. Such "rent" is beneficial to large customers who need constant delivery of various goods. In this case, only the amount of time required to transport orders is paid, and the courier is always nearby.

Introducing a night shift is a great idea. These services, which operate around the clock, are rare. Therefore, the possibility of delivery at night will attract more customers.

Try to open a delivery service with a variety of "features", thanks to which any customer will always want to contact you.

Business Ideas -\u003e Finance, Consulting, Education

Courier service - exactly to the customer!

Courier service is a rapidly developing business for the delivery of correspondence or goods in the shortest possible time - "from door to door" or from the customer's door to the city of destination.

Two unconditional advantages of creating a courier service ( courier company) that are able to attract start-up entrepreneurs to this business are a low level of initial start-up investments and a fairly wide field of activity. The choice of courier services is limited, and the cost of delivery remains high. In addition, the services of the Russian post - the most powerful delivery player - many commercial structures prefer not to use because of the slowness and unreliability.

Even despite the fact that today large transnational companies are represented on this market, small courier companies, due to their mobility, low prices and more attentive attitude to each client and small orders, are able to compete with them, providing even faster delivery of important documents, small parcels and even flowers. Large courier services, as a rule, they guarantee next day delivery, while small courier firms, due to their flexibility, usually work within one working day.

This means that all shipped goods will be delivered directly on the day of shipment. But it is precisely the timely delivery and careful processing of parcels that is the main key to success in the courier business.

How to start a courier business?

There are several key points to be determined at the very beginning.

Firstly, small towns and rural areas are not very suitable for this type of business.

Secondly, decide on the specifics of the goods with which you are going to work. It is clear that the delivery of documents and the transportation of, say, medical supplies are somewhat different topics.

Thirdly, decide whether you need a car for courier delivery, and if so, which one. It is clear that for the delivery of documents within a small settlement it is quite possible to do with a pedestrian courier, but the delivery of large-sized heavy parcels clearly presupposes the presence of at least one car in your courier company. In addition to the actual purchase of transport, you will have to resolve the issue with the driver and payment of operating costs and parking. Although here it is also possible to conclude a long-term contract with any taxi service or hire a courier driver with a private car.

An important point in organizing a courier service is the presence of a dispatcher, who should be available to the client around the clock. Despite the fact that the bulk of courier deliveries are carried out during normal daytime hours (from 9 am to 6 pm), delivery, at the request of the customer, can be made at any time of the day. This can be the chip that will favorably distinguish your courier company from the competition.

Basically, start a courier business you can do one. At first, you can easily combine the functions of a dispatcher, a courier, and a business owner in one person. But as soon as the business is up and running, you really need helpers. Usually the staff of a courier company consists of a dispatcher, couriers, drivers, a secretary and an accountant. If your courier company will have a fleet of several cars, you should also think about your own mechanic, who will be able to service your fleet. And if your courier service delivers heavy, bulky items, then you definitely cannot do without loaders.

As for the couriers themselves, this work can be performed by people with relatively low qualifications or without any at all, the main thing is diligence and accuracy. So there is a clear savings in wages.

Naturally, all personnel should be able to competently work with documentation, and drivers and couriers should be able to navigate freely in the city (a GPS navigator can be a great help in solving this problem).

Additional costs may arise when insuring the transported goods and obtaining a certificate for the carriage of dangerous goods (in the event that you are going to do this).

Delivery service. Who are the clients?

In general, there are no special problems with clients. Even in the days of faxes and e-mail, no one canceled paper documents.

Where to begin

Banks, law firms, various organizations that send documents to clients and partners - these are all your clients. Manufacturing businesses that need urgent delivery and other businesses that need fast courier delivery are your customers. There are courier services that specialize only in the delivery of goods from domestic online stores or in the delivery of invoices of organizations. The main thing here is to convince them to use the services of your courier service.

Another idea that we have already talked about is the delivery of meals to the office. You can offer your services for the delivery of meals to catering establishments. True, according to the current legislation, for the provision of such a service, your couriers or drivers will have to have health books, transport - a health passport, and the dishes themselves - a safety certificate.

You can conclude contracts with ordinary stores that deliver goods to your home (this service, by the way, is gaining popularity in many cities today).

02/2012
Sergey Pankratov. How to start your own business.

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Any more ideas? See section

Today, courier services operate in almost every city. They are an intermediary between the sender of the goods and the recipient. Starting your own courier service is a great option to start your own business.

When starting your own courier service, there are a few key points to consider. Firstly, rural areas and small towns are not suitable for this business. Secondly, it is necessary to determine the specifics of the transported goods. It is obvious that the delivery of documents and the transportation of medical supplies are different topics. Third, consider whether you need a courier delivery vehicle. If yes - which one. A pedestrian courier will also cope with the delivery of documents within one or two districts. And delivery of large parcels will obviously require a car. In addition, it is necessary to resolve the issue of driver's remuneration and related costs. One of the options is to conclude a long-term contract with a taxi service or hire a courier driver with a private car.

An important point in the work of the courier service is the dispatcher, who must be available around the clock. Most of the deliveries are carried out during the daytime, but the customer can order delivery at night. By the way, the round-the-clock mode will make your company stand out from the competition.

You can start a business alone. For the first time, you will be able to perform the functions of a dispatcher, courier and owner in one person. But when the business starts working at full strength, you cannot do without assistants. The workforce usually includes a dispatcher, couriers, drivers, a secretary and an accountant. If the vehicle fleet will consist of several cars, it is worth considering mechanics. And when delivering large-sized items, loaders will also be required.

The work of couriers can be performed by people with or without low qualifications. The main requirement is diligence and accuracy. All staff should be able to work with documentation, and drivers and couriers should easily navigate the city.

Courier service work

For the courier service to work clearly and smoothly, you need an office. Of course, at the first stage, you can do without it by taking orders by phone. But if you want to become the owner of a solid business, it is better to rent at least a small office space.

Advertising is necessary to promote a business. Advertise in newspapers, magazines and the Internet. One easy and economical option is to distribute leaflets in well-accessible areas.

The cost of courier services depends on the time spent on delivery, the amount and weight of the cargo. The minimum profitability of this business can only be achieved with ten vehicles and sixty orders per day. Despite this, there are more and more vehicles delivering sushi and pizza to customers.

One of the possible problems is trying to reduce the cost of road delivery. For example, some restaurants fulfill an order if its cost is more than eight hundred rubles. In addition, traffic jams on central streets hinder business development.
To start a business successfully, it is beneficial to open a courier service together with postal services. Since newspapers and magazines go to specific addresses, the client base is, in fact, ready and quite suitable for distributing promotional materials, letters and gifts. This approach will significantly increase the profitability of the business.

The work of the courier service is almost independent of the season. But there are some spikes in activity during the holidays, with many orders for flowers and gifts being delivered. Plus, the urgency of delivery, for which you can charge a higher rate.

Courier service customers

As a rule, there are no problems with clients. Even with faxes and e-mails, paper documents are still popular. Banks, law firms, and other organizations that send papers to partners are all your potential clients. And also these are manufacturing enterprises that need urgent delivery. You can choose a narrow specialization and deliver goods from online stores. The main thing is to convince them to use the services of your courier service.

Delivery services can be offered to catering establishments. But for this, couriers or drivers must have sanitary books, transport - a sanitary passport, and the dishes themselves - a safety certificate. Many companies use courier services today, so there should be no problems with the clientele.

It will take some time to develop a client base, you need to be prepared for this. And if we consider that firms and organizations are endlessly closing, moving, changing phone numbers, it is important to correct this information.

Starting a business from scratch is difficult, but the money invested in the courier service pays off quickly. Before opening, think over all the details, including the pros and cons for you personally. Develop a detailed business plan. And when the first success comes, keep working in the chosen direction. Attract new customers, expand business contacts. This is very important for business development.

Courier delivery service is a growing business. Within the framework of such a business, the transportation of correspondence, various goods or gifts is carried out. Moreover, this happens in a fairly short time.

The organization of the courier business is interesting in that it is possible to attract people with low or no qualifications to provide such services. Currently, there are not so many companies of this kind. Therefore, the shipping cost is high. How to organize a courier service? The nuances of the development of this case should be reflected in a previously drawn up business plan.

Service market

The most powerful structure that carries out the delivery of correspondence and cargo in our country is the Russian post. However, it is slow and unreliable. In this regard, most firms and companies try not to resort to its services.

A business plan that looks at how to organize a courier service should include information about the work of competitors. The existing postal services adhere to the rules approved by the International Postal Convention. They provide for the weight of the shipment. It should not exceed thirty-two kilograms. If the order value does not exceed one hundred dollars, the duty will not be charged.

When organizing a courier service, express delivery can be carried out with a cargo weight of up to several tons. In this case, a duty is imposed on all items. Most of the courier services would like to have a license for postal transportation.

However, the Convention clearly defines the national operator. In Russia, this is the "Grandpost" service, functioning in all villages and cities. This company is beyond any competition. In this regard, for the stable development of your own business, you can master the courier market within only one city.

Business start-up prospects

If you are thinking about the question of how to organize a courier service, then keep in mind that the business you are opening will compete only with small similar companies within the region or city.

In the event that the goods delivered by your service will be larger in weight than CDs or books, starting your business will require ten to forty units of cars, a garage, an office and a warehouse. Some courier companies only deliver magazines and correspondence. It is enough to buy one car and rent an office from two premises.

It should be remembered that this business is capable of bringing its owner a stable profit. That is why a budding entrepreneur should pay special attention to this business. In addition, the organization of a courier delivery service is not a very complicated process. This is due to the fact that this case does not require special education and professional skills. A significant start-up capital will not be needed here either.

First steps

How to start a courier business? First of all, you need to decide on the place of activity. It should be borne in mind that it is most profitable to deal with delivery in large cities. Small settlements do not need large volumes of services, which will negatively affect the amount of income.

After that, it is important to decide what weight and dimensions your courier service will take for transportation. This is due to different delivery terms. If the goods are classified as dangerous, a special certificate is required. Only in this case the transportation process will be possible.

At the initial stage of the courier business development, there will be a need to attract customers. To do this, you should turn to various ways of advertising and promoting the company.

Staff recruitment

How to organize a courier service so that the business brings the desired income? You will need to invite a number of employees to work. The minimum staff of the delivery service should include a dispatcher, as well as an accountant and a driver. If you are planning to transport heavy parcels, then a loader is also needed.

For the selection of employees, you can resort to one of two options. The first of them recruits people with low wages (from two hundred to three hundred dollars a month). In this case, you will face constant staff turnover. However, the problem of recruitment will be easily resolved due to the large number of people wishing to take the vacant position.

But it should be borne in mind that the quality of the services provided, and therefore the reputation of the company, will depend on the level of remuneration. In this case, you can resort to the second option. How to organize the courier's work at the highest level? It is necessary to ensure that decent wages are tightly linked to certain rules and requirements.

check in

How to organize a courier service in your city? You will need to choose the organizational and legal form of the company (usually it is LLC), and then register it with the Inspectorate of the Ministry of Taxes and Tax Collection in your area. This will allow you to conclude long-term contracts with clients without any problems. You will need to hire a lawyer. It will help you design the contract template.

Room selection

The next step is to rent a room. It is necessary to base the delivery service. This room can serve as a small office. For this purpose, some use a warehouse. Office rooms will be equipped in it. There should be a car park nearby. There is no need for an expensive and bright sign. The delivery service should look for the client, and not wait for his arrival. You only need a few pointers for the building where the courier service is located.

Initial capital

This business will not require large investments. However, some funding for the start-up organization will still be needed. You will need money for a car. The vehicle will be needed if you do not plan to hire employees with a personal car.

The opening of a courier delivery service attracts entrepreneurs because it does not require large investments and experience in this area. However, this type of business, like any other, has its pitfalls and nuances. In the business plan, we will highlight the main aspects of this type of activity.

Objective of the project: making a profit by providing courier services to businesses and the public.

The attractiveness of a business for the provision of courier services is determined by the following factors:

Low barriers to market entry.
Constantly increasing demand for this type of service.
Lack of any qualification requirements.
Wide opportunities for business development and scaling.

The initial investment amount is 149,000 rubles.

The break-even point is reached at 4 months of work.

The payback period is 7 months.

The average monthly profit for the 1st year of the project is 43,726 rubles.

2. Description of the business, product or service

3. Description of the sales market

Every day, many organizations and people resort to courier services. Before opening a delivery service, it is necessary to determine which market segment will have to be served. Potential clients of the courier service are:

online stores with delivery of goods;
flower shops;
cafes and restaurants;
publishing houses;
bookstores.

In the age of technology, online shopping is becoming more and more popular. However, not every organization offering a delivery service has its own staff of couriers. Most online stores use outsourcing, and they do not enter into contracts with the giants of the market, but with local small firms.

Flower shops are another large segment. Many of them are posted on social media and offer delivery services. Not having their own courier on staff, they will gladly become your regular customers.

Today there is not a single more or less large city that does not have a large number of pizzerias, cafes, restaurants, pancakes and other various catering establishments. Most likely, the owners of such establishments will not refuse to have additional profit from delivering their dishes to customers home. Hence, the courier service can provide their delivery services.

Almost all large organizations need couriers to deliver various packages of documents to some government services. An example would be the tax office. The courier from the delivery service will not only be able to take the necessary documents, but also stand in line with everyone. Thanks to such services, clients will be able to save their time, and you, as a business owner, will receive additional profit.

4. Sales and Marketing

5. Production plan

The main goal of the project is to open a courier service and maximize its profits.

Review of the real estate market for the selection of the optimal premises.

Elephant beauty room requirements:

Location: can be both the city center and a residential area;
Room area 10-15 m2;
Parking is desirable.

Registration of a legal entity.

The activity can be carried out by both an individual - individual entrepreneur and a legal entity - LLC.

Opening a current account.

6. Organizational structure

Staffing table:

manager - 1,
couriers - 2-4,

The total number of employees is 3-5 people.

As a rule, the manager of such a small firm is the owner of the business. We set the salary to 30,000 rubles. The salary of the couriers is piecework and is 30% of the completed orders. In the first 2 months, it will be enough to hire 2 couriers, but with the increase in clients, the staff will need to be expanded.

It is necessary to take a responsible approach to the recruitment of personnel. After all, only serious and executive employees will help you get good reviews about the company as a whole. If you do not have experience in the provision of courier services, then it is all the more desirable to hire professionals in this business who will help you establish the entire process and organize the correct work with clients.

Before official employment, arrange a trial period for at least a week. This will help you understand how the future employee relates to the client, whether he is able to provide the level of service you specified.

Basic recruitment requirements:

Having your own car;
Competent Russian written and spoken language;
Responsibility;
Sociability;
Activity;
Reliability.

Fixed costs	Salary	The number of employees	Amount	Average salary per month per employee
Leader	20 000	1	20 000	32 822
Courier	9 500	4	38 000	25 528
Insurance premiums			17 400
Total payroll			75 400

7. Financial plan

8. Risk factors

Before entering this business, you should know what dangers can lie in wait on the path to success. When opening a courier service, it is important to remember the following difficulties.

-\u003e Finance, consulting services, education

Courier service - exactly to the customer!

How to start a courier business?

There are several key points to be determined at the very beginning.

Firstly, small towns and rural areas are not very suitable for this type of business.

Thirdly, decide whether you need a car for courier delivery, and if so, which one. It is clear that for the delivery of documents within a small settlement, it is quite possible to do with a pedestrian courier, but the delivery of large-sized heavy parcels clearly presupposes the presence of at least one car in your courier company. In addition to the actual purchase of transport, you will have to resolve the issue with the driver and payment of operating costs and parking. Although here it is also possible to conclude a long-term contract with any taxi service or hire a courier driver with a private car.

An important point in organizing a courier service is the presence of a dispatcher who should be available to the client around the clock. Despite the fact that the bulk of courier deliveries are carried out during normal daytime hours (from 9 am to 6 pm), delivery, at the request of the customer, can be made at any time of the day. This can be the chip that will make your courier company stand out from the competition.

Basically, start a courier business you can do one. At first, you can easily combine the functions of a dispatcher, a courier, and a business owner in one person. But as soon as the business is up and running, you really need helpers. Usually the staff of a courier company consists of a dispatcher, couriers, drivers, a secretary and an accountant. If your courier company will have a fleet of several cars, you should also think about your own mechanic who will be able to service your vehicle fleet. And if your courier service delivers heavy, bulky items, then you definitely cannot do without loaders.

Naturally, all staff should be able to competently work with documentation, and drivers and couriers should be able to navigate freely in the city (a GPS navigator can help a lot in solving this problem).

Additional costs may arise when insuring the transported goods and obtaining a certificate for the carriage of dangerous goods (in the event that you are going to do this).

Delivery service. Who are the clients?

In general, there are no special problems with clients. Even in the days of faxes and e-mail, no one canceled paper documents. Banks, law firms, various organizations that send documents to clients and partners - these are all your clients. Manufacturing businesses that need urgent delivery, as well as other businesses that need fast courier delivery - and these are your customers. There are courier services that specialize only in the delivery of goods from domestic online stores or in the delivery of invoices of organizations. The main thing here is to convince them to use the services of your courier service.

You can conclude contracts with ordinary stores that deliver goods to your home (this service, by the way, is gaining popularity in many cities today).

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