Yandex taxi complaints phone. Instructions for filing a complaint against Yandex Taxi. Inappropriate condition of the vehicle

The Yandex Taxi application has gained immense popularity among residents of large cities. This is a service that allows you to call a taxi through a special application on your smartphone, without contacting the dispatcher.

The service provides an effective system of passenger support, payment can be made via phone. In addition, you can track the execution of the order on the map. Taxi has to wait about 5 minutes.

Despite all the advantages of the service, it is not uncommon for passengers to complain about the actions of some taxi drivers. You can complain about the driver in the following situations:

The driver has not yet arrived at the client, but the meter is already on,
The route of movement is deliberately increased in order to increase the traffic of the trip, including trips through traffic jams.
The car called through the mobile application did not arrive at the destination.
The client is waiting for the car, and the driver has already noted in the application that the landing has been made and the car is moving along the intended route. Debited from the customer's bank card certain amount money, although there was no trip.
The car does not meet the standards of cleanliness and quality: there are no conditions for a comfortable trip.
Lack of professionalism of the driver, violation of traffic rules by him.
Alcoholic or drug intoxication of a taxi driver.

But even worse, if the driver is inadequate, behaves boorishly, aggressively, insults and humiliates the passenger. You should write down the name of the driver, make and number of the car.

Where to go

Each potential passenger should know where and how to complain if one of these situations occurs. You must immediately file a complaint against the driver at the following addresses:

Yandex Taxi official website (https://yandex.ru/support/taxi/troubleshooting/review.html). There is a special application where you can leave your impression of the trip. It opens after the trip is completed. The work of the driver is evaluated by the number of stars, from such ratings the rating of each driver is added.
Mobile application "Yandex-taxi". Here you can leave a review on the work of a taxi driver, describe a situation that does not suit the passenger. After consideration of the complaint, the amount of the trip can be returned to the client. To do this, you need to leave your contact information.
Yandex technical support. In the event of a dispute, you can call the technical support number, which is on the official website.

How to write a complaint

There are no uniform rules or approved forms for writing a complaint. General condition: it should be written concisely, but with a clear description of the situation. Be sure to enter the details of the car and the driver, the route, information about the trip, the time of the call, the reason for writing the complaint.

In addition, the following conditions must be observed:

avoid emotional expressions, insults, threats, profanity;
list only the facts, without adding your own assessments and conjectures;
write in a business-like, concise and legible language.

Attention! The Yandex Taxi support service acts extremely quickly and professionally. Proceedings are being carried out, compensation for all losses of the passenger. This usually takes about a day.

In particularly difficult situations, the period may be longer. After that, the service employees contact the passenger and provide a report.

When to contact Rospotrebnadzor

Where to go if proceedings with Yandex Taxi have not yielded results? The passenger has the right to write a complaint to Rospotrebnadzor.

This organization should be contacted if the taxi service employees refuse to contact or cooperate with the client, or the violations are repeated.

The passenger must write a claim in the prescribed form, adhering to certain rules:

At the top right are the details of the organization where the complaint is sent, the personal data of the client and the details of Yandex Taxi.
The word “claim” is written below.
In the main part of the text, it is necessary to describe in detail, but clearly the essence of the problem, to provide all the information on this case.
Next, you should offer ways to solve the situation and your requirements.
At the end of the document, make an inventory of the attached documents, put a signature, date.

Important! All documents related to the situation under consideration and serving as evidence of violation of the passenger's rights should be attached to the application.

A complaint about Yandex-taxi to Rospotrebnadzor is filed personally, through an intermediary (by proxy), via mail ( by registered mail). The term for consideration of the claim is 1 month, after which the client will receive an official notification of the decision.

When to go to court

You should apply to the court if the taxi service employees committed a crime against the passenger or if the complaint was not properly considered in previous proceedings with Yandex Taxi.

Attention! The court has the power to conduct a more thorough investigation and verification of the facts, to make a fair decision.

Appeal to the court will require writing statement of claim. It is drawn up according to the same rules and form as the appeal to Rospotrebnadzor. The court has 5-10 days to make a decision to initiate a case. Litigation usually takes one to two months.

Litigation has disadvantages:

The legal process takes a long time. Sometimes the amount of the claim is so small that such a lengthy trial becomes irrational.
The cost of litigation is often much more than the size of the claim. Moreover, it is not always possible to satisfy him.
Passengers have to involve lawyers, whose services are quite expensive.

So going to court is the last resort. Minor flaws, such as a dirty car or an obsessive driver, are best eliminated by resolving issues with the Yandex Taxi Service itself.

Conclusion

The taxi service and the taxi drivers themselves are subject to the Law on the Protection of Consumer Rights and the approved Rules for the Transportation of Passengers. Therefore, by law, the passenger must immediately take up the defense of their rights.

Taxis make our life easier and faster. At the same time, this type of transportation is so popular that in some places it replaces the movement by private cars. And it's no surprise that there are hundreds of car booking services. And Yandex Taxi is one of them. The Yandex Taxi service itself has a huge number of advantages that other organizations lack. A convenient application for a smartphone, the possibility of online payment, a customer support system - all this makes this service very attractive. But what if you run into problems when using a taxi from Yandex? Of course complain. In this article, we'll show you how it's done. Content:

What can you complain about?
Complaint to Yandex Taxi
Complaint to Rospotrebnadzor
lawsuit

What can you complain about? The answer to this question is simple - to everything that seems unsatisfactory to you.

How to complain about "Yandex Taxi"?

Attention

Yandex Taxi, being legal entity, providing paid transportation services, falls entirely under the jurisdiction of this organization. So, in what cases is it worth complaining to Rospotrebnadzor? The list of reasons is as wide as when complaining to Yandex Taxi itself - poor service, fraud, and so on.

However, two more important points are added to it - refusal to cooperate with the client when contacting and repeated violation of the rules. It is for these reasons that most of the complaints are received.
Compiling an application with a claim to Rospotrebnadzor is a little more difficult than to Yandex Taxi itself, since it is required to follow a strict form. The claim consists of three parts:

Title. Contains general data on the department of Rospotrebnadzor, you and Yandex Taxi;
Information part.

How to file a complaint against a Yandex taxi driver

Important

In the course of a lawsuit, you can not only return the money for the trip, but also compensate for the moral, material damage. The claim is considered for up to ten days, after which, if the court accepts it, a hearing date is set.

Info

Most often, such litigation takes up to two months when it comes to civil liability, and up to six months when it comes to criminal jurisdiction. The litigation court may:

Compensate moral and material damage.
Impose a fine on the company.

Yandex Taxi itself can later recover this amount from the driver in the course of a recourse claim.
Deprive the driver of the rights.

Oblige the company to apologize to the client.

You need to know - what is the fine for an unfastened child. Find out what the fine is for stopping in the wrong place.

Trip review

And in this case, the client has the right to file a complaint. The taxi driver, when calling, must fulfill the following obligations:

deliver the person to the place that was noted when confirming the order. If the passenger was dropped off in another place, the situation is regarded as inconsistent with the contract.
Therefore, a person has the right to refuse to pay for a service of poor quality provided to him;
the client has the right to cancel the trip before the arrival of the car. In this case, he will not pay penalties. But if the driver has already arrived, you will have to pay compensation;
the customer of the service has the right to carry his luggage, including plants and animals, in the car.
However, he must agree this moment with the taxi driver before placing the order.

Where to complain about Yandex taxi moscow official website telephone dispatcher

On this resource, any user can leave their feedback about the trip and evaluate the quality of the service provided. To do this, you must fill out a specific form. It will be available immediately after the trip is completed.

You need to choose a certain number of stars, which corresponds to the quality of the service provided (this is your personal subjective opinion). Based on the ratings, each driver is given a rating.

It is the fastest, easiest and most effective method complain about the taxi driver. Many taxi customers note that it is best to complain on the official website, since the resource has a professional support service.

Here, for each negative review, an investigation is always carried out, and if necessary, the passenger is compensated for the losses incurred.

How to complain about a Yandex.taxi driver?

Contains a description of the problem, how to solve it, various information relevant to the case, and your requirements;

Conclusion. It contains an inventory of the attached documents, puts the signature of the applicant and the date of filing the application with the court.

You can send your complaint to the department in person, through a representative with a power of attorney, or by registered mail.

It will be considered within 30 days, after which Rospotrebnadzor will send you an official response. Lawsuit If you have really serious disagreements with Yandex Taxi, then you should complain to the court.

This is not difficult to do - you just need to file a claim with your requirements. The very form of the claim completely repeats the complaint to Rospotrebnadzor.

When submitting a finished application, it takes from 5 to 10 days for its consideration, after which the judge already informs whether the application complies with the standards and whether a case will be opened on it.

Complaint against Yandex taxi driver

Due to the huge growth in the popularity of the service, more and more people began to encounter poor-quality work, here you can mention a variety of reasons, for example, violation of traffic rules, mismatch of the car, class, lack of professional ethics etc. Therefore, the emerging question for a huge part of customers is where to complain about Yandex Taxi? Today we will consider this issue, we will also find out how the complaint “letters” are drawn up, what exactly can be pointed out as a discrepancy. We will also determine if the company has its own telephone “address” for a complaint.

What can you complain about?

The question, of course, is interesting, the answer to it can be made up of basic reasons. For example, pay attention to the list below, but remember that it is only basic, that is, there are at least five or six more reasons why you have the right to apply. So:

Inconsistency of cars, that is, instead of the ordered, for example, comfort class, a classic economy version from Yandex came to you. Or the car was dirty, not well maintained, with torn seats and the like.
A taxi driver who does not know professional etiquette is rude, insults, shows aggression and the like.
Fraud, fraud on the part of the carrier, and the service as a whole. For example, incorrect calculation of the cost of a trip, illegal write-off of funds.
Using a longer route, although there is a similar one, but with much less mileage. Classical examples are driving in traffic jams, in circles, that is, in this way the cost of the trip “winds up”, and, accordingly, earnings.
Violation of traffic rules, the company often closely monitors the manifestation of disrespect on the part of drivers to traffic rules, so you can safely complain to the operator.

There are many more reasons why you have the right to file a complaint. Moreover, in any incomprehensible controversial situation we recommend contacting a third party, for example, a taxi company or Yandex. Where to complain is the first thing that comes to mind for passengers, the choice is not so huge, but remember that you always have several communication options:

Appendix;
a call to Yandex or a partner (taxi park);
contacting the police;
Rospotrebnadzor;

The service considers all applications and gives a detailed answer.

The car after the accident can not go to the line.

How to write a complaint about a driver?

Yandex taxi write a complaint, how to do it? How to complain about a taxi driver, be aware that there are still no exact forms, questionnaires, applications that could regulate the exact form of the complaint. The general condition for writing must meet the following requirements:

Conciseness, that is, the correspondence to the specifically described situation and to the point.
Indicate complete and detailed information about the carrier, driver, route, call time, etc.
Try to avoid extremely aggressive, emotional statements, insults, threats, and vulgar language.
Indicate only the facts, you do not need to write your observations on this situation.
The complaint must be written in a businesslike and legible language, without unnecessary usages.

How to write a complaint about a Yandex taxi driver? The answer, in principle, is generally given, more detailed instructions You can always get it in the section itself, for example, in the application.

The Yandex.Taxi service is very popular in Russia, and very often people encounter violations in the work of staff. In such a situation, the only way to improve the level of service is to file a complaint against the driver.

What can you complain about?

Filing a complaint with Yandex Taxi is mandatory in the following situations:

non-compliance of the car with the requirements of the client (for example, the “comfort” class was replaced by “economy”);
untidy appearance of the car (dirt outside and inside, torn seat covers, etc.);
non-compliance by the taxi driver with professional etiquette (rude statements, insults, aggressive behavior);
implementation by the driver or other employees of the service of fraud and fraudulent actions (the cost of the trip is calculated incorrectly, money is debited from the account without providing the service);
increasing the cost of work by choosing a longer route;
non-observance of traffic rules.

You can also complain about other violations that are not included in this list. If the situation is disputable, then you should contact the aggregator (the company that receives and transmits orders for the transportation of passengers) Yandex, or a taxi company.

How to file a complaint against a Yandex taxi driver?

The Yandex Taxi service itself has a huge number of advantages that other organizations lack. A convenient application on a smartphone, the possibility of online payment, a customer support system - all this makes this service very attractive. But what if you run into problems when using a taxi from Yandex? Of course complain. In this article, we'll show you how it's done.

What can you complain about?

The answer to this question is simple - to everything that seems unsatisfactory to you. The list for writing a complaint about Yandex Taxi is extremely large:

Providing a low-quality car: broken, dirty, not suitable for a comfortable ride;
Unprofessional driver. If you come across an employee who is driving carelessly, then you should definitely report it;
Increasing the amount, fraud and other monetary fraud. Drivers, even in the Yandex Taxi system, can find their own personal loophole for illegal earnings, so you should be careful and complain about every case of miscalculation;
Using long paths, driving in circles and in traffic jams. These "tricks" help taxi drivers get rich and waste customers' time. In each such case, you need to pay the attention of operators.

This is just a basic list. It is not even worth talking about those cases when drivers take a client to the wrong place, violate his rights, are rude and rude. So feel free to complain about any significant violations that somehow affected the quality of your trip.

Complaint to Yandex Taxi

The easiest, fastest and most effective way to complain about a driver is contact Yandex Taxi itself. Its customer support team is surprisingly professional and responsive, and every complaint is dealt with and all damages are refunded. You can apply with a claim by phone, website, e-mail or using the app. As you can see, Yandex Taxi has thoroughly approached the issue of customer feedback.

A complaint that is filed directly with Yandex Taxi can be free-form, but it must contain information about the trip, the driver or car, the route, the reason for which you applied. It would be helpful to describe the situation in full, stating exact time. But when writing an appeal, you should remember the following rules:

Write to business style, legible and accessible;
Do not use insults, threats, obscene language;
Describe only the facts. Your conjectures cannot be evidence of wrongdoing.

The answer, as a rule, can be received within a day. For particularly complex issues, the complaint may take much longer to process. In any case, you will need to be contacted at the contacts provided to you and provide a report. As a rule, if a violation really took place, Yandex Taxi resolves the situation on its own without the intervention of other services.

Complaint to Rospotrebnadzor

Let's move on to more serious appeals. Let's start with Rospotrebnadzor - the main public service which controls organizations providing services to the population. "Yandex Taxi", being a legal entity providing paid transportation services, fully falls under the jurisdiction of this organization.

So, in what cases is it worth complaining to Rospotrebnadzor? The list of reasons is as wide as when complaining to Yandex Taxi itself - poor service, fraud, and so on. However, two more important points are added to it - refusal to cooperate with the client when contacting and repeated violation of the rules. It is for these reasons that most of the complaints are received.

Compiling an application with a claim to Rospotrebnadzor is a little more difficult than to Yandex Taxi itself, since it is required to follow a strict form. The claim consists of three parts:

Title. Contains general data on the department of Rospotrebnadzor, you and Yandex Taxi;
Information part. Contains a description of the problem, how to solve it, various information relevant to the case, and your requirements;
Conclusion. It contains an inventory of the attached documents, puts the signature of the applicant and the date of filing the application with the court.

You can send your complaint to the department in person, through a representative with a power of attorney, or by registered mail. It will be reviewed within 30 days., after which Rospotrebnadzor will send you an official response.

lawsuit

If you have really serious disagreements with Yandex Taxi, then you should complain to the court. This is not difficult to do - you just need to file a claim with your requirements. The very form of the claim completely repeats the complaint to Rospotrebnadzor. When submitting a finished application, it takes from 5 to 10 days for its consideration, after which the judge already informs whether the application complies with the standards and whether a case will be opened on it. In the case of an affirmative answer, litigation begins, the period of which is usually 1-2 months.

Consider the pros and cons of the court. The positive features include the following:

Any serious dispute, regardless of its nature, can be resolved in court. It is especially effective if there has been a crime on the part of Yandex Taxi or its employee;
The court has a variety of powers that allow it to conduct thorough checks on all aspects of the breach;
Thanks to an individual approach and complex multi-level verification, it is much easier to achieve justice in court than in other instances.

However, going to court is not without its downsides. The most significant among them are:

The duration of the trial. Not everyone wants to wait a couple of months to return the overpayment;
The cost of the claim. Sometimes all legal costs have to spend more than the cost of the claim. At the same time, if you lose, this money will not be returned;
Limited range of circulation. Complaints about a talkative driver and a dirty interior will not be accepted by the court as insignificant;
Often lawyers have to be involved in litigation. Their services can be very effective, but at the same time extremely expensive.

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