Training service in transport. Service in transport (by mode of transport) - secondary vocational education (43.02.06). Functions of transport in the state

In the modern world, transport plays a crucial role, allowing people and things to travel not only within one country, but also in cross-border directions. Therefore, professions related to transport will always be popular. Indeed, thanks to them, fast delivery of goods and passengers to different, even the most remote and inaccessible places of our planet is carried out.

What professions in transport exist today, many who want to learn who to become in this life want to know. Transport professions, the list of which is quite wide, traditionally vary depending on the type of transport.

Railway professions

In the vast majority of developed countries, it is railway transport that bears the main burden on the transportation of goods and passengers, therefore, the profession of a railway worker is not only always in demand, but also very popular among applicants. The list of railway professions that are unique to this industry is not very extensive, and all of them can be classified depending on three main areas of activity of employees:

Traveling specialties.
Station specialties.
Station specialties.

Traveling specialties are as follows:

Driver. It controls the locomotive. It is believed that in the near future this profession will disappear, and train control will be entrusted to automatic systems. But so far, nowhere in the world can they do without this, the most respected and prestigious profession in railway transport. Moreover, in Russia it is a purely male profession, completely inaccessible to women.
Assistant driver. It performs a lot of functions, being, in fact, the driver’s eyes, ears and hands.
The head of the train. It is responsible for the functionality of the train, its normal operation, its condition, including each carriage, compartment and individual seats.
Conductor. The profession “Conductor in the railway transport” involves the implementation of direct work in the car, including passenger service, maintaining order, etc.

Among the main station professions, the main ones are:

Travel Specialists. This profession includes two specializations: craftsmen and lineman. Moreover, they have one goal - to ensure the integrity of the railway track. Crawlers discover his damage, and the craftsmen repair it.
Electricians. Their duty is to ensure the operability of arrows, hitchhikers, traffic lights, high voltage lines used by rail, etc.
Electromechanics. Carry out maintenance of the alarm system, centralization and blocking, eliminate its malfunctions, malfunctions and breakdowns.
Carriages. Inspect trains, internal and external control of the condition of cars.
Repairmen. Their task is to troubleshoot rolling stock.

Station professions include:

Station duty officer. Its functions include scheduling trains, controlling their arrival and departure, and managing the station entrusted to it.
Dispatcher. Carries out direct coordination of the movement, constantly being in touch with the drivers.
Attendants and service personnel, including several specialties related to ticket sales, cooking, medical care, security, cleaning, etc.

Profession Road Transport

Road transport is younger compared to rail, but its role in transportation is also very important. Road workers , whose professions are distinguished by their specifics, they carry out their activities in the field of road transport. Among their specialties are the following:

Drivers of various categories. These people directly manage vehicles, both passenger and freight.
Dispatcher. The profession of “road transport dispatcher” is in many ways similar to that of the railroad. Here it is also necessary to coordinate the movement of vehicles, maintain constant communication with them, and quickly solve the problems that arise.

The specialty "Maintenance and repair of motor vehicles" is associated with maintaining vehicles in proper functional condition and repairing them if necessary.

Attendants and service staff.

Air Transport Professions

Air transport is indispensable over long distances, and especially in cases where the destination is not available for other modes of transport. The profession of this type of transport is fanned by romance and very prestigious. Specific among these professions are the following:

The commander of the aircraft. He manages the crew, while combining the functions of the main pilot.
Pilot. Controls the aircraft.
Navigator. Its main functions are to plot a course, to control the following of it through navigation devices.
Flight engineer. It controls the operation of engines, landing gear and other aircraft systems.
Flight attendant. Representatives of this profession are also called stewardesses and stewards. Their task is to directly service passengers and ensure their safety.
Flight Director. This is the main person at the airport, who oversees everything that happens there, including the state of all technical support, the runway, and the air situation (including weather conditions). Only he can allow landing or takeoff.
Air traffic controller. Regulates the movement of aircraft using data from air navigation and air meteorology. Constantly in touch with aircraft.

River Transport Professions

Today, river transport is no longer as popular as in Soviet times, but in many regions of our vast and not very well-equipped infrastructure country, it is almost the only means of transporting goods and passengers. Therefore, the profession of water transport is also necessary and respected, and the main ones are presented below:

Captain of the river ship. He manages the crew, bears full responsibility for the vessel entrusted to him.
Technician-navigator. Ensures the operation of ships, including the safety of their navigation.
Technician ship mechanic. Responsible for the operation of the ship’s power equipment.
Motorist. Carries out operation of the engine, its start, stop and change of operating modes.
Helmsman (feedman). A person who provides control of the vessel in the process of its movement.
Boatswain. He supervises the team of the vessel in the field of all chores.
Cook ship. He is a cook. Responsible for cooking and nutrition of the crew and passengers.
Wireless telegraphist. Provides communication between ships and shore and between different ships.
Sailor. The main working unit of river transport, carrying out all the necessary work under the direction of a boatswain.
Port manager It controls and controls the movement of ships.
Port workers. It can be crane operators, movers, laborers, and a host of other professions that are directly related to working in the port.

Maritime professions

Professions in the field of maritime transport are practically no different from those in river transport. Therefore, only the following can be added to the list above:

Skipper. Responsible for deck property.
Major assistant. The right hand of the captain, performing a huge number of functions, sharing them with the boatswain.
Lighthouse keeper. It operates the lighthouse in order to ensure the safety of maritime navigation.

Organization of transportation and transport management

Whatever the mode of transport, it needs qualified management to organize uninterrupted transportation. This requires different specialties, including « Technique and technology of land transport ”, a profession related to ensuring the operation of both automobile and railway transport. The profession “Automation and Telemechanics in Transport” is directly related to the railways, where specialists in this field operate interval systems.

Service in transport, what kind of profession

The profession "Service in transport by mode of transport" involves specialization in passenger service, the preparation of necessary documents, financial calculations, security, etc.

In conclusion, it can be noted that the professions of transport workers are not limited to the considered specialties. There are many different professions that are used including in transport, but are not specific to this industry.

Description

The range of competencies acquired by students during training is extremely wide. The organization of passenger and freight transportation, including service and legal support, is the main subject of the curriculum. Students learn to provide first aid, organize transportation of special categories of passengers, and avoid illegal interference in the activities of a transport company. An obligatory part of the vocational training process is production practice, which is organized in the places of possible employment for graduates of the specialty.

Whom to work

Airlines, transport companies specializing in passenger transportation, cargo terminals are one of the main employers of graduates of the specialty. Considering that the main specificity of professional training is for the transportation itself, namely the related service, many graduates seek to receive additional transport or logistics education, which gives them a form when applying for highly paid work. It should be borne in mind that work in the service sector involves a high degree of personal motivation and diligence, which means that professional growth is possible to the head of the service or a specialized transport department at the enterprise.

Specialty 43.01.06

Qualification: Specialist in transport services.

On the basis of 9 classes (duration of study 2 years 10 months); on the basis of 11 classes (training period 1 year 10 months).

An important area in the field of transport services is the close cooperation of various transport systems. This contributes to the creation and improvement of stations, the coordination of timetables, the harmonization of transport services and their comprehensive provision to passengers. Each type of transport has its advantages, but all pursue one main goal - the most complete satisfaction of customer needs in the implementation of transportation services.

A transport service specialist is involved in the process of organizing the transportation of passengers, goods and special wagons. Issues (reissues) tickets for passengers in the forward and reverse directions, freight (mail) documentation. Carries out financial settlements with passengers and shippers. Provides passengers with information and reference services at points of departure and arrival of transport. Carries out measures for ensuring safety in transport. This specialty is one of the most popular in the labor market.

General characteristics of the specialty.

Among the disciplines of the professional cycle : service activities, management, tariff regulation, risks and transport insurance. Future conductors need to master the rules for the transport of passengers, baggage and cargo, the operation of emergency and rescue and onboard equipment. The conductor's work includes the catering of passengers, so they need to know everything about the timing of the sale of products issued on board the aircraft and in the train car. In addition, students are introduced to the rules of first aid.

Advantages of the specialty:

· Demand in the labor market.

· High salary.

· Possibility of career growth.

· Kudos to the specialty.

· Realization of professional potential.

· Continuing education in a specialty in universities.

Whom to work.

Flight attendants and conductors of passenger cars operate in airlines and the Russian Railways system. They provide a comfortable and safe pastime for passengers during flight and moving. The flight attendant examines the aircraft, checks for the availability of emergency rescue equipment, food, medicines for first aid. He is responsible for monitoring air temperature on board, well-being and behavior of passengers. The duties of the train conductor are the same, plus checking passports and tickets when boarding the car.

Opportunities for professional growth:

A steward at a well-known airline is usually highly paid. If the flight attendant has more than 2 years of experience and good knowledge of English, he can get a job in business aviation, where the salary is even higher. A successful specialist can grow to a team leader.

Requirements for the individual characteristics of a student who wants to study at transport service specialist :

· Purposefulness, determination, creative approach;

· Ability to get in touch, establish relationships;

· Well-developed analytical skills, the ability to receive and process the necessary information,

Assess, compare and assimilate it;

· Confidence in oneself, in decisions made, energy, clear personal goals.

Students practice.

Training and production practices are a mandatory part of the educational program. The practical training takes place in two stages: practice according to the profile of the specialty and undergraduate practice. As a rule, practices are organized on the basis of station complexes, in forwarding companies, in passenger service centers, and in company transport service centers.

Your features:

· Book passenger transportation

· Issue and reissue tickets for passengers in the forward and reverse directions

· Reserve baggage and freight

· To issue and re-arrange the cargo (mail) documentation

· Provide financial settlements with passengers and shippers

· Book hotel reservations and car rental

· Provide passengers with information and reference services at points of departure and arrival of transport

· Engage in the organization of services for special categories of passengers (passengers with children, disabled people, passengers with disabilities) at the departure and arrival points of transport

· Arrange passenger service inVIP halls and business lounges of departure and arrival points of transport

· Provide first aid to victims and take necessary measures in case of accidents

· Ensure transport safety

· Take measures to suppress acts of unlawful interference in the activities of transport

SPECIALTY:43.01.06 Service in transport (by mode of transport).

QUALIFICATION:Specialist in transport services.

TRAINING PERIOD:on the basis of 9 classes - 2 years 10 months,

on the basis of 11 classes - 1 year 10 months

TRAINING FORM:full-time

EXAMS: certificate contest

COST OF EDUCATION: 85 000 rubles / year

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reference

In an age of high mobility, the development of technology, and with it the speed of movement, safety becomes an important criterion. People are willing to pay large sums for quality service in the field of transport, as human health is the main value. Therefore, there is a need to train specialists who will be responsible for organizing and planning transport services.

Description of Activities

The activities of a transport service specialist will not be useful without the basic knowledge that a specialist should possess. These are legislative documents on the organization of service in transport, technology of car service enterprises, the basics of technological processes of service in transport, automated control systems, as well as market conditions. The specialist can use this knowledge when working at enterprises of the municipal and regional auto fleet system, enterprises of the insurance service system, car service firms, and government agencies.

Job responsibilities

The work of a specialist in transport services includes organizational and managerial, production, technological and service work. Organizational and managerial work, respectively, affects the study of the market for services, decision making, organization of orders and the work of the team itself. Production and technological work is associated with the selection of equipment and technological means, is responsible for safe and operational activities. Service work is aimed at the quality of services, the study of the desires of consumers, in the application of new techniques.

Course work

SERVICE ON TRANSPORT

INTRODUCTION

1 GENERAL CHARACTERISTIC OF SERVICE ON TRANSPORT IN R.F

1.1 Functions of transport in the state

1.2 Types of transport services

1.3 Types of transport services

1.4 Organization of tourist services in transport

2 TRANSPORT SERVICE AS A DIRECTION OF ACTIVITY OF A TOURIST COMPANY

2.1 the history of the development of transport services for tourists in Tomsk

2.2 Current status and development prospects of transport services in the travel agency "Tomskturist"

CONCLUSION

LIST OF USED LITERATURE

APPENDIX

INTRODUCTION

Since ancient times, transport has been the engine of progress. A man used any means at hand to transport people and goods. With the invention of the wheel, and somewhat later of various types of engines, man began to accordingly develop means of transportation: carts, carriages, steamboats, steam locomotives, airplanes, etc. This made it possible to travel long distances and for various purposes. If the word “transport” is understood, first of all, as the process of moving material masses and people in space, then after food, clothes and a dwelling, transport is also necessary for a person’s physical existence. In fact, without moving the tools and objects of labor and the person himself, neither the obtaining (production) of food, nor the manufacture of clothing and housing, nor any other expedient activity is possible.

Transport service is a set of transport services provided during the carriage of goods and passengers. Transportation is carried out by various means of transport - air, land, water. The level and type of vehicle, the length of the movement determine the specifics of the transport service. However, the popularity or demand for different types of transport for tourist transportation depends on the geographical and climatic conditions of the country, national traditions, social status and living standards of people and other factors. Each type of transport has its own advantages and disadvantages, but all types of transport systems pursue one main goal - the most complete satisfaction of needs, through the provision of appropriate services, while implementing transportation services.

The aim of the course work: to determine the nature of the service transport

The Object of the course work: various modes of transport

Subject: service provided by various means of transport

To achieve this goal it is necessary to solve the following tasks:

1. To collect and study material on the topic of term paper.

2. To characterize the modes of transport

3. Identify the role of transport at the state level.

4. Consider the service provided on the considered modes of transport.

5. Describe the current state and prospects for the development of transport services of the travel agency "Tomsktourist".

1 GENERAL CHARACTERISTICS OF TRANSPORT SERVICES OF TOURISTS IN THE RUSSIAN FEDERATION

1.1 Functions of transport in the state

The importance of transport for a country occupying 1/6 of the world's land is extremely high. It performs important economic, political, social, cultural and defense functions in the state.

The economic role of transport consists, first of all, in that it is a limited link in any production and the material basis for the deep division of labor, specialization and cooperation of enterprises, as well as for the delivery of all types of raw materials, fuel and products from production points to consumption points. Figuratively speaking, transport is the circulatory system of the state. Without transport, the development of new areas and natural wealth is unthinkable. Being a part of the productive forces, it serves as a variable condition for the rational distribution of production and the high productivity of social labor. He actually acts as a pioneer in the formation of territorial production complexes, especially in Siberia, the North, and the Far East. Transport is an important factor in economic integration between countries, as well as in international trade.

On the other hand, transport itself represents the largest sector of the national economy. Fixed assets of transport, which are in the introduction of transport ministries, make up about 13% of the total funds of the state, and the share of fixed assets exceeds 20%. If we add to this the fixed assets of departmental transport, the share of the entire transport sector in the country's general funds will be significantly higher.

According to statistics, transport accounts for 9% of workers and employees. At the same time, the contingent employed in departmental and city transport, as well as in cargo handling operations (in industry, trade, construction, agriculture, etc.) is not taken into account.

In addition, a number of industries work partially or almost entirely for transport. The first subgroup of (part-time) industries include the fuel industry, cement and many others. The second subgroup of industries, almost entirely working for transport, includes the locomotive and car building industries, to a large extent the automotive, shipbuilding, aircraft building and some others. Given all this, the number of people working in transport and for transport will exceed 20% of the national contingent. Consequently, transport is a gigantic sphere of application of human labor.

It is also appropriate to emphasize here that transport consumes a significant share of mineral resources and products produced in the country.

About 50 million tons of various cargoes are constantly (simultaneously) in public transport alone, while the total transportation costs in the country, taking into account the costs of freight and storage, are, according to various expert estimates, no less than 100-120 billion rubles. in year. It is easy to understand how these costs affect the cost and price of goods. Thus, the share of transportation costs in the price of many bulk cargoes is 15–40%, and transportation costs for the delivery of a number of goods to remote areas are many times higher than their price at production points.

The political significance of transport lies in its role as the material base for the unification of republics, territories and regions into a single state - the Russian Federation. With the help of transport, the exchange of material and spiritual values \u200b\u200bbetween peoples, nationalities and ethnic groups of the country is carried out, which is especially pronounced during natural disasters (earthquakes, floods, crop failures, etc.). Modern transport is widely used for international communications.

The social function of transport consists primarily in providing labor and domestic trips of people, servicing these people during trips, in facilitating their physical labor, in particular, when moving significant volumes of materials in the production process and in everyday life. Transport contributes to the preservation of health, provides large masses of people with health zones and natural resources of not only nearby, but also remote areas. It provides territorial access to resorts with their healing springs and climate, as well as special medical centers in the capitals of the republics and in major cities. With the help of transport, doctors and specialists are delivered to any place where help is required.

Consequently, transport is one of the most important components of the material base of the economy of any country.

1.2 Types of transport services

Transport service, according to GOST R 51006-96 "Transport services," is the result of the activities of the transport service provider to meet the needs of the passenger, consignor and consignee in transportation.

Transport provides the development of international economic relations, contributing to the implementation of mutually beneficial exchange between different countries.

By types of transport services can be divided into:

· Road transport

· Air transportation

· rail transportation

· Sea and river transport

By type of transportation:

· Passenger traffic: transport services for the movement of passengers associated with the safety, timeliness and comfort of passengers, as well as the safety of baggage.

· Freight: transportation services for the movement of material assets associated with their safety and timely delivery.

Consider the features of the types of transportation on the main modes of transport.

Automobile transport is a type of transport that carries out the transport of goods and passengers by automobiles (trucks, cars, buses, tractor units and trailed carts). It plays an unreasonably modest role in the freight and passenger transportation of modern Russia.

Severe climatic conditions, causing greater than in other developed countries, the costs of road construction, the operation of roads and vehicles, are only a partial explanation for this. Indeed, even in the settled, economically developed regions of Russia, motor transport is poorly developed, and so far, the main “stumbling block” in the development of domestic motor transport is off-road.

Occupying first place in the world in terms of its territory, Russia in average road density is inferior not only to highly developed, but also to most developing countries. The total length of paved roads in Russia at the end of 1996 was only 745 thousand km, and in the vast majority even these roads did not meet generally accepted international standards.

Despite the high unit costs for the transportation of goods, vehicles are more mobile than other modes of transport, and allows for door-to-door delivery of goods, which is its undeniable advantage. Passenger vehicles, in addition to high mobility and speed of communication, have great comfort for passengers. The most effective area of \u200b\u200busing automobile transport is short-distance transportation. The average transportation distance of 1 ton of cargo is 20-24 km. In this regard, the share of road transport in the total freight turnover is about 6%.

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