Configuring a router to work with beeline, online, akado or netbynet. Help Online Rostelecom Internet does not work
Provider Online represents a large and well-known company Rostelecom. Residents of Moscow will be able to connect to high-speed Internet, digital television, and establish a home telephone line.
Online company has been operating since 2008 and is actively developing. The list of available services is expanding and their quality is improving.
Why might the internet not work?
- a wide range of available broadcasts;
- variety of channels;
- additional features, including parental control, stopping and recording broadcasts.
The Online provider has taken care of the high quality of the services provided, but there are situations when digital television disappears at home. In such a situation, many people do not know what to do. There are several reasons - this is the lack of a reception area, an outdated receiver, a failure in the settings of the set-top box (error 6) and the antenna.
If several channels are missing, you can use the automatic search. To do this, you can make manual settings and tune the frequency. When there is no picture on the screen at all, it means that the cables are not connected correctly or the video input is incorrect. You need to check the connection, the outlet. On the set-top box, the indicator should light up green.
When the message “No signal” or “No access (6)” appears on the screen, you can check the antenna connection and the amplifier's performance. There are situations when they simply leave and after the correction the signal resumes. In case of any failures in the operation of digital television or the Internet connection, you must submit an application to the specialists of Online, who will tell you what the presence of this or that error means. They promptly solve all problems and help to resume the work of the Internet, digital television and equipment.
How to connect internet from Onlime?
In order to connect to the Internet, you first need to clarify the connectivity. You can clarify the possibility of connection in the following ways: fill out an application for connection (located above) or call and clarify. If the connectivity is present, then within a few days or on the same day you contact you will be able to enjoy work or entertainment on the network.
How to set up Internet from Onlime?
Setting up the Internet from Onlime, in principle, is not required if you have one computer connected by wire. The Internet configures itself. If the Internet does not appear in the PC after connecting the main cable, then most likely there are problems in the PC or errors in the software.
Is Onlime a good provider?
For several years of close work with this provider, no significant problems have been recorded on the part of the provider. In 99% of cases, people are not satisfied with the work of the Internet due to their ignorance: there are certain problems in the work of their computers.
Forgot your Wi-Fi password?
If you have forgotten the password for the Wi-Fi router (router), you can always view and / or change it in the hardware or operating system settings. If you do not know how to do this and / or you have definitely lost or forgotten it, do not despair, but contact us for help. Always happy to help.
Onlime not working?
Onlime's Internet works great! Most often, problems arise on the client side: the settings of the router (router) are lost, the drivers are not working correctly, the computer is infected with viruses, etc. Only in 1% of cases the problem is on the side of the company. Contact us for help - we will come, check, set up, tell you what happened.
How to set up a Wi-Fi router (router) for Onlime?
If you have a modern router with normal firmware, you can read the manual and configure it yourself or contact us for help. If you are setting up Wi-Fi on your own on several PCs, do not forget to configure the security of the wireless network and change the standard password for accessing the equipment to a more complex one.
Internet problems (slows down, glitches ...)
As noted above in the FAQ, in 99% of cases, problems are on your side (viruses, errors in the PC, corrupted or outdated drivers, incorrect settings) that need to be eliminated for comfortable work.
Technical support
We provide almost a full range of services for connecting and configuring the Internet and equipment for working in Online networks. If you have any difficulties with the settings of your computer, router, programs, please contact us, we will help.
Where does Online work?
Online networks cover more than 90% of the territory of Moscow. There is almost always an option to connect you to the internet. What to choose: Beeline or Online? For us, the choice between such popular providers for home use as Beeline and Online is obvious - Online! And this is despite the fact that we are cooperating with Beeline. We value the reliability, quality, simplicity and ease of use of the services of this company.
Which router should you choose?
It all depends on how high-quality Internet access you want to get and on what budget you are counting on. There is a huge amount of equipment on the market, the cost is from 500 rubles and more. Of course, in some cases cheap equipment will not work as well as more expensive ones. There are always options to choose from based on your needs and equipment operating conditions.
Buy a router or rent?
Frankly speaking, it is better to buy a new high-quality router because, as practice shows, the avaricious pays twice.
How to check the speed of Online operation?
Note that the speed of Internet access via Wi-Fi does not always correspond to the tariff plan used. This is due to the fact that some equipment does not meet the speed requirements and most often (at maximum tariffs) the speed is "cut". You can check the speed of Online operation on the website or by entering the query "check the speed of the Internet" into a search engine. To get the most accurate internet speed possible, you need to directly plug the cable into your computer, not over Wi-Fi.
How quickly can you connect Online?
After completing an application for connecting services (Internet / TV), a specialist will come to you within five days and connect you. The "Urgent Connection" service is available. After completing the application, within a few hours you can already enjoy working on the network.
What to do if Online does not work after reinstalling the OS?
This may mean the following: the Internet is not paid for, the drivers are not installed, the OS is crooked, the settings are out of order, and are not connected to a wireless network.
Basic instructions for setting up Onlime
- Setting up a digital receiver with a built-in hard disk (OnLime station)
You will find other setup instructions above - you need to click on the instructions tab.
The main features of the Internet from the Online company
- Urgent connection. If you have a serious need or desire to connect to the Internet as quickly as possible, you can let us know about it before 5 pm of the current day and on that day we will connect you to the Internet.
- SMS notification. If you run out of funds on your account, but you do not even know about it, you will receive an SMS on the status of your account in advance to your contact mobile phone number.
- Promised payment. Waking up in the morning, turning on your computer, you find that the Internet is not working. No problem! Call the customer service and tell them that you want to use the free Promised payment service and in 10 minutes you will have the Internet.
- Turbo button. Low speed, need to download a large file? Order a temporary speed increase for only 5 rubles and in a couple of minutes you will be able to download the file at the maximum available speed.
- Filtering traffic. On the web, you can come across many sites with questionable content. The traffic filtering service will cut off more than a million unwanted website addresses around the world.
- Local drive. If you and your friend are subscribers of Online company, then you can transfer files to each other at any time with the maximum available speed.
PJSC Rostelecom connects home Wi-Fi Internet and Television in Moscow and the territories annexed to Moscow under the Onlime trademark
For Online subscribers, PJSC Rostelecom offers special tariffs and terms of connection.
How do you technically connect Digital TV Online?
Digital TV is connected via a common house antenna cable.
It is NOT NECESSARY to lay additional wires in the apartment
To watch Digital TV, you need a TV set-top box Rostelecom (rent - 0 rubles per month)
or TeleCard Rostelecom Online ()
Is it possible to connect a TV to an Interactive TV without using a common house antenna cable
Yes, it is possible.
But this is a separate service (not included in the free connection kit), you can buy and connect your own TV set-top box Rostelecom with a Wi-Fi module ()
How does the Internet connection work technically?
The engineer puts a cable into the apartment and puts a Wi-Fi router at the entrance, for wireless Internet access of any devices (computer, tablet, smartphone, etc.)
Is a fiber optic cable coming into the apartment?
All providers have a fiber-optic cable connecting the house.
A twisted pair cable enters the apartment, which provides an Internet access speed of up to 500 Mbps
Is it possible to connect the Internet without putting a wire into the apartment?
No. If you need wireless Internet, contact your mobile operators (MTS, Beeline, Skylink, etc.)
Is it necessary to drill the walls to insert the cable into the apartment?
Engineers connect the Internet for free, and if there is an opportunity not to drill anything, then they will gladly not drill anything.
As a rule, in each apartment there is a technological hole through which the cables of the common house antenna, electrical wiring, etc. enter the apartment. It is this hole that is used to insert the Internet cable into the apartment.
I already have an Internet connection from another provider, do I need to lay new wires?
The cable that goes to the entrance to your apartment belongs to another provider and we will not use it (the engineer will lay a new cable free of charge and without your participation). And the wires that you have in your apartment belong to you, we can use them (there is no need to lay new ones)
Do you need to use only Wi-Fi router Online to connect to the Internet?
You can use your own Wi-Fi router (any model). We have no special requirements for Wi-Fi routers.
Rent a Wi-Fi router Online - 0 rubles per month
How to connect two or more TVs to Digital TV in Moscow
A separate set-top box is required to connect each TV to Digital Television. If you need to connect two TVs, then you need two TV set-top boxes, if you connect three TVs, then you need three TV set-top boxes.
Rent of the first TV set-top box Rostelecom - 0 rubles per month
rent of the second (and further) TV set-top boxes - 99 rubles per month
Online TV set-top boxes can be bought - 3,590 rubles
On each connected TV, you can watch any TV channels (within the connected package)
How to connect a home phone in Moscow
Applications for connecting a home phone in the Moscow region are not accepted by phone.
To connect a home phone in the Moscow region, you must contact the nearest sales office of PJSC Rostelecom, write an application for connecting a home phone, after which a technical feasibility check will be performed (checking for free ports).
The cost of connecting a home phone, you can be told at the sales office, after checking the technical feasibility and determining the possible connection technology.
How to find out where the nearest sales office of PJSC Rostelecom services is located Online
The telephone number of the unified inquiry service of PJSC Rostelecom is 8 800 100 0 800 or 8 800 450 0 150
If I apply today, when will I be connected?
Internet and TV connection on the day of application is NOT made.
The next day, after submitting the application, an engineer contacts you, with whom you agree on the date and time of connection.
Is it possible to connect the Internet and TV on Saturday or Sunday?
The possibility of connection depends on the management company of your house (previously it was called the ZhEK).
If the management company provides access to the server room on weekends and holidays, then connection is possible.
As a rule, management companies do not provide access on weekends and holidays.
To connect on a weekend, an engineer needs to run a cable from the server room to your apartment on a working day (without your participation and presence), and the connection itself in the apartment should be performed on a weekend.
In order for him to have the opportunity to lay a cable to your apartment on a working day - leave applications in advance
How not to pay for the Internet when you leave the city?
Going on vacation and don't want to pay for the Internet and TV in your absence?
Then go to your Personal Account Online, activate the "Voluntary Blocking" service and feel free to go on a journey! When you return home, your account will not run out of money, and the Internet will be activated.
What affects internet speed? How to measure the speed of an Internet connection?
The quality of speed measurement is influenced by a number of factors:
- Speed server
- Speed and settings router, if your computer is connected to a local network through it
- Running programs on the computer at the time of check
- Antiviruses and firewalls running in the background
- Computer and operating system settings
Before measuring the speed, you must turn off all programs and follow the link:
Internet access technology from the OnLime provider.
Internet access technology - optical fiber to the building and twisted pair to the subscriber's apartment.
Technology advantage:
- Internet access speed up to 890 Mbps,
- connection is made by connecting a cable to a PC or wi-fi router
- no modem required when connecting to the Internet
- when connecting, you need a network card / network adapter. (in most cases the hardware is built into the motherboard)
What is SMS / Viber - notification?
The service allows you to receive up-to-date information on the state of your personal account, promotions, special offers to your specified mobile phone number. You can subscribe to the service at the time of the conclusion of the contract, through your personal account or in the OnLime Customer Support Service by phone round the clock: 8 800 707 12 12
Is it possible to work on the network via VPN (Virtual Private Network)?
Yes, you can work with VPN with other networks (for example, with your corporate network) from the OnlineLime network.
Is it possible to organize wireless Internet access at home?
Oh sure. For those subscribers who prefer wireless access to the network in their apartment, we have provided several connection options.
If you only have Home Internet from OnLime, then the best option is to install a Wi-Fi router. We will place it directly at the entrance to the apartment (you will need a 220 V socket) and set up wireless Internet access from anywhere in your apartment.
If you have Home Internet and Interactive TV from OnLime, then it would be best to install a Wi-Fi router (also at the entrance to the apartment and also through a 220 V outlet) and PLC adapters to provide wireless TV.
To leave a request for setting up wireless access at home, please call: 8-800-707-8000
How do I connect a second computer to the network?
If you have two computers and both need to be connected to the Internet, we recommend choosing one of two options.
The easiest is to connect both of them via a Wi-Fi router. In this case, your access speed decreases, but the cost of the service remains the same.
If you need two independent computers with high speed Internet access, then the optimal solution is to create two connections. In this case, for each connection you choose a tariff that is convenient for you. The connection speed does not drop, but the cost of the service increases.
To leave a request for setting up wireless access at home or a second connection, please call: 8-800-707-8000
If I connect to the service or change the tariff not from the beginning of the month, will I be charged a subscription fee in full?
No, since the subscription fee is debited daily in proportion to the number of days in the current calendar month.
How to change the current tariff?
You can switch to the selected tariff plan yourself in your Personal Account;
- by calling the round-the-clock Customer Support Service by phone:
8 800 707 12 12
;
- in sales offices.
I want to connect my home internet. How many days after completing the application for connecting the service will I be able to use the Internet?
The installer will arrive within 5 days after the application is made. Beforehand, the contact center operator will call you and agree on the working hours on the territory of your apartment (connecting the computer to the Internet). All preparatory work (bringing the cable to the dashboard, establishing a contract and invoices) will be carried out in advance.
What time during the day do you connect to the Internet?
Internet connection takes place daily, including weekends from 09:00 to 21:00. The Contact Center staff will preliminarily agree on the day of the installer's arrival one day before connection.
How long does it take to replenish the account from the moment of payment?
The account is replenished within an hour after the receipt of funds to the account.
How often can the tariff be changed?
The tariff can be changed once a day.
How quickly does the tariff plan change?
The tariff plan is changed the next day at 00:00 after the application is submitted.
What to do if an IP address of the form 169.254.x.y is assigned?
This type of IP address is assigned in case of a problem with assigning network settings. First of all, try disabling antivirus programs, firewalls, firewall, Windows and restarting your router (if you are connecting through it). If the problem persists, try booting Windows in Safe Mode with Network Driver Support. When rebooting, you must select "safe mode with loading network drivers" using the F8 button on the PC keyboard. 8 800 707 12 12 .
What will happen to the speed when the second computer is connected?
The connection speed will be divided between computers in proportion to the load and the order of calls to the external network.
Why is 100 Mbit / s (Mbps) shown?
100 Mbps is the bandwidth of the connection between the provider's equipment using the “optics to the building” technology and your PC. The data transfer speed depends on a number of factors, including the chosen tariff.
Are there any restrictions on the subscriber's incoming and outgoing traffic?
At the moment there are no restrictions on the outgoing traffic of the subscriber.
What is inbound / outbound traffic?
Traffic is the amount of information that comes to your computer from the network and is sent from it to the network.
Every time you browse the Internet, receive mail, download files, a certain amount of information comes to your computer, measured in bytes. Incoming traffic is the amount of information coming to your computer from the network, and outgoing traffic, respectively, is the amount that goes from your computer to the network.
Am I slow to download files from a specific site?
Such difficulties usually arise with popular free Internet resources that simply cannot cope with the load. If you have a low download speed of files from one site, while the download speed from other sites is high and stable, then you have turned to such a busy server, and only the owners of this resource can influence the situation.
I have an unlimited tariff with a speed of 10240 Kb / s, but when downloading files, a different speed is displayed - 1280 Kb / s. What is the reason for this?
In one case, the speed of the Internet connection is indicated (in kilobits), and in the other, the download speed (in kilobytes). The byte to bit ratio is 1: 8. Thus, downloading occurs at a speed of 10240 Kbps, only it is displayed not in Kbps, but in KB / sec.
I reinstalled Windows and now the Internet does not work for me.
When reinstalling Windows, no additional settings are required. After reinstalling, you need to check the installation of drivers for the network card, the connection to the data network.
I want to connect to unlimited internet. What software should be installed on the computer?
Windows `95,` 98, ME, NT, 2000, XP, Vista, 7, 8, 10, MAC / OS, * nix
Some sites do not load for me.
It is necessary to distinguish: information from the site is downloaded slowly or the site does not load. Information can be downloaded slowly from popular free sites due to the high load on the server of this site. Only the owner of the resource can fix this problem.
The second reason is that you have a traffic filtering application installed on your PC. (antivirus, Firewall). You need to change the settings of this application or disable it.
How to set up the Traffic Filtering service?
To configure the service, you need to make a configuration in the browser about the presence of a proxy server proxy.ip.ncnet.ru, access port - 8080, protocol - http
Internet Explorer 6.0
In the browser menu, select Tools> Internet Options> Connections
Enter the LAN Settings, specify the address and port of the proxy server.
What tariffs were previously valid in OnlineLime
OnlineLime provides services on the following Archive tariff plans. Archived rates are valid. Connection to archived tariff plans or transition from existing tariff plans to archived tariff plans is not performed.
Archive tariff plans for the Internet service
| Tariff plan name | Incoming / outgoing channel speed; Kbps | Speed period | Subscription fee, rubles / month | The volume of traffic included in the subscription fee; MB |
| INET 512 | 512/512 | around the clock | 300 | not limited |
| INET 2048 | 2048/2048 | around the clock | 400 | not limited |
| INET 5120 | 5120/5120 | around the clock | 500 | not limited |
| INET 10240 | 10240/10240 | around the clock | 600 | not limited |
| INET 16000 | 16000/1000 | around the clock | 800 | not limited |
| INET 20000 | 20000/2000 | around the clock | 900 | not limited |
| OnLime 20480 | 20480/10240 | around the clock | 900 | not limited |
| OnLime 30720 | 30720/10240 | around the clock | 1100 | not limited |
| OnLime 1024 | 1024/512 | around the clock | 300 | not limited |
| OnLime 4096 | 4096/2048 | around the clock | 400 | not limited |
| OnLime 10240 | 10240/5120 | around the clock | 500 | not limited |
| OnLime 13312 | 13312/7680 | from 11:00 to 01:00 | 700 | not limited |
| 20480/20480 | from 01:00 to 11:00 | |||
| OnLime 25600 | 25600/10240 | around the clock | 950 | not limited |
| OnLime 51200 | 51200/25600 | around the clock | 1300 | not limited |
| OnLime 4 | 4096/2048 | around the clock | 300 | not limited |
| OnLime 10 | 10240/5120 | around the clock | 400 | not limited |
| OnLime 20 | 20480/10240 | around the clock | 500 | not limited |
| OnLime 50 | 51200/25600 | around the clock | 950 | not limited |
Archive tariff plans for the Internet and Digital TV service
| Tariff plan name | Service characteristics | Subscription fee, rubles / month | ||
| Double benefit 4 | Internet | 4096/2048 | 490 | |
| DTV | Basic package | |||
| Double benefit 10 | Internet | Incoming / outgoing channel speed; Kbps. | 10240/5120 | 590 |
| DTV | Basic package | |||
| Double benefit 20 | Internet | Incoming / outgoing channel speed; Kbps. | 20480/10240 | 690 |
| DTV | Basic package | |||
| Double benefit 50 | Internet | Incoming / outgoing channel speed; Kbps. | 51200/25600 | 1090 |
| DTV | Basic package | |||
| Double Benefit Autumn | Internet | Incoming / outgoing channel speed; Kbps. | 25600/12288 | 590 |
| DTV | Basic package | |||
Can a Technical Support employee help me set up the program / mail / router / second computer?
To resolve these issues, you can postpone an application for the "Computer Assistance" service, the technical partner of the company will carry out all the necessary work. / internet / services / 9 /.
The master does not configure channels when connecting to DTV services.
The master does not configure the subscriber's own wifi router.
To resolve these issues, you can postpone an application for the service, the technical partner of the company will carry out all the necessary work. / internet / services / 9 /
Why did I spend bonuses, but my balance did not increase?
The spent bonus points do not increase your balance, instead, a discount on the tariff selected in the catalog from 50 to 100% is activated, the discount on additional services is 100%. The discount is valid for 30 days.
Why did I spend bonuses and get turned off?
Disconnection of services during the period of validity of the bonus reward is possible for the following reasons:
- you have other paid services connected to which the selected discount does not apply, and there were not enough funds on the account to pay for them.
- you had “Promised payment” activated. After the expiration of its validity, all services are disconnected and in order to continue the service, you must replenish your account.
Why did I spend bonuses, but the number of days before blocking did not increase by 30 days?
The number of days before blocking does not increase by the period of validity of the remuneration in the following cases:
- you have already connected a similar discount, the next one should be ordered strictly after the end of the current one.
- you have other services connected and the funds on your account are enough to pay for only a few days of these services, even taking into account the discount.
- together with the order of the discount, you sent a request to change the composition of services (change the tariff plan, deactivate services), which canceled its connection.
Why did I spend bonuses and the number of days decreased?
When ordering a reward, the number of days before blocking may decrease in the following cases:
- you have activated a 100% discount for the service, and you have activated a 50% discount for the same service.
- you have activated a discount on the "Double Benefit" package offer (Internet + Digital TV). Activation of a separate discount for one of the package services during the period of its validity will lead to the disconnection of services and the cancellation of the previous discount.
- you have activated a reward with a 50% discount, while the amount of the subscription fee of the previous tariff turned out to be less than the amount that will be debited from you during the validity period of the tariff with a 50% discount.
How can I refuse a rented router / set-top box?
The rented equipment must be returned to the company office.
The equipment can be transferred by the subscriber or his authorized person. (Appendix No. 7, clause 7.5)
How to recalculate for not provided service?
To make a recalculation, a corresponding written statement is required.
The application is written in any form addressed to General Director Abramkov Alexander Evgenievich and must necessarily contain the days during which the problem was observed, the personal account, the address at which the service was actually connected, and the signature.
A handwritten statement can be submitted to the company office, by fax, or a scanned or photographed version can be sent to [email protected].
What router models can I use with OnLime?
How to renew the contract? How to connect a second Internet line at home?
To reissue the contract, you must contact the office, where you will need to provide a statement from two persons (old and new owners), or a statement from the new owner with a handwritten statement signed and a copy / original of the passport from the first owner; the new owner must also have a passport with him. The contract is reissued in full - with the balance of funds, bonus points and connected services.
In the absence of contacts of the owner of the contract or the need for additional connection, it is possible to arrange a second connection at the address. In this case, the new owner will need to provide a copy of the passport with a photo, as well as a lease agreement, a document on property or a passport (registration page), to the email address [email protected] website, or to the office of the company. The letter must indicate the contact phone number
Is it possible to pay not the full amount in case of financial blocking?
To activate the account, you need to pay a monthly subscription fee for all connected services and the amount of account debt
I have registered hacking attempts, what should I do?
It is necessary to send log - files (date and time of the request, IP - address of the visitor) to [email protected].
The OnLime company will identify the subscriber of the NKS network and take measures.
My firewall is showing a port scan, what should I do?
The procedure for debiting funds and financial blocking
The settlement period for the provision of services is a calendar month. When rendering services within an incomplete calendar month, their cost is calculated in proportion to the number of days actually worked.
The amount of daily withdrawal of funds from the personal account is calculated by the formula:
Sezhd = Tp / N, where
Sezhd - the amount of daily write-off, rubles;
Тп - the amount of subscription fees (including equipment fees) for all periodic services subscribed to by the subscriber, taking into account the selected tariff plan
N is the number of days in the current billing period for the provision of services, taking into account calendar months;
When the financial blocking occurs, to activate the services, you need to pay the full amount of the monthly subscription fee and pay off the debt, if any.
Interactive TV 2.0, WEB portal itv.rt.ru, iOS / Android mobile applications, SmartTV (OTT)
The TSTV (Program Archive) and PauseLive (Viewing Control) functionality is not available on the following TV channels and for the following products *:
First channel
Discovery channel
Discovery Science
Discovery channel HD
Animal planet hd
Discovery Science HD
* The functionality of viewing control on these TV channels will also be unavailable to IPTV subscribers authorized under the Multiscreen functionality.
View Control - Recording Disabled Channels
Interactive TV 2.0 - List of TV channels for which recording is disabled:
| Channel | Button |
|---|---|
| First channel | 1 |
| First channel HD | 900 |
| Match TV | 3 |
| Match TV HD | 902 |
| Discovery channel | 207 |
| Discovery channel HD | 916 |
| Animal planet | 208 |
| Animal planet hd | 917 |
| Discovery Science | 223 |
| Discovery Science HD | 937 |
| TLC | 400 |
| TLC HD | 938 |
| ID XTRA | 227 |
| DTX | 222 |
Interactive TV - List of TV channels for which recording is disabled:
| Channel | Button |
|---|---|
| MATCH TV | 3 |
| MATCH TV HD | 419 |
| Russian night | 801 |
| CANDY | 804 |
| O-la-la | 806 |
| All TV | 0 |
| All TV | 100 |
| TV1000 Premium | 918 |
| TV1000 Megahit | 919 |
| TV1000 Comedy | 920 |
| Viasat Nature / History HD | 921 |
| Amedia Premium | 931 |
| Viasat Golf HD | 933 |
| Viasat Sport HD | 934 |
| AMEDIA HIT | 929 |
| Brazzers tv europe | 803 |
| A1 HD | 930 |
| KVN TV | 402 |
Some of my ports are blocked! Why?
In order to prevent unauthorized access to subscriber equipment, the operator blocks the following ports in the incoming subscriber traffic:
TCP / 25 - prevent spam activity;
TCP / 135-139, TCP / 445 and UDP / 135-139 - Ensuring the security of systems running under MS Windows;
TCP / 23, TCP / 161, UDP / 69 and UDP / 161- Protection of client equipment;
TCP / UDP: 5555, 7547, 30005, 8999, 6264, 3000, 58000, 8099, 30006, 8001 - Securing systems.
What if the internet doesn't work?
The first step is to check if the cable is connected to the network device (router or network card), and also check the connection settings. If everything is in order, then you can restart the router. It is worth checking the status of your account, it is quite possible that the account has run out of funds. If all else fails, please contact technical support by phone 8 800 707 12 12 .
A huge number of people in our country use wired Internet from the Rostelecom provider. Reliability of connection and access to the World Wide Web, a large coverage area - these are precisely the factors that speak in favor of connecting to such networks from Rostelecom. But to a greater extent, users trust their connections to this company because it is one of the main providers of government telecommunications lines, and, as you know, at this level, leaks and hacks are the least likely.
Everything would be good, but there is no good without bad, and in every barrel of honey you can find a fly in the ointment. This can happen with any global connection, and at one fine moment you may find that for some reason it simply does not work, it is impossible to open pages or visit your favorite social network. What could have happened? Let's take a closer look at everything.
There can be many answers to this question, and in order to find out specifically why Rostelecom's Internet does not work, you need to carefully study the reasons for what happened:
- This is trivial, but you may be denied access due to late payment for the service. The company cannot operate at a loss, and if the payment has not been received within the specified time, then of course the Internet will be unavailable.
- There may be a break in the fiber optic cable if your dog gnawed through it, or a poor connection of the pins. In such cases, no signal is sent to the device. Or the provider is carrying out maintenance work, and the station does not give out a signal.
- Incorrect output settings, both of the computer itself and of the router, the wrong port or IP address is specified. And in order to use the router, Rostelecom recommends using certain brands of Wi-Fi equipment that are adapted to work in the company's network.
- If your connection goes through a telephone communication method, then the reason may lie in the failure of a special device, a splitter, which converts the frequency to the desired reception range. Or there was an unexpected interference in the telephone connection, and the signal cannot break through, therefore the network does not work.
- Hardware errors of the network converter adapter in the computer itself, or a virus has disabled the settings of the communication network you have set.
Emergency help
If you yourself are not able to deal with the problems, then you need to know where to call so that the specialist will provide you with all possible assistance and help you deal with the equipment:
- If there are problems with home connection, then you should make a call to 8 800 100 08 00. They will definitely contact you and give you a qualified explanation.
- If there are problems with mobile access to the World Wide Web, then on the customer support portal you can ask a question online and get a quick solution.
- If you are served by a Rostelecom provider in the Moscow region, then all rights have been transferred to the OnLime subsidiary. We give you the address where the request should be sent - [email protected].
The service works around the clock, but if for some reason you did not get through or the phone is constantly busy, then we suggest checking the settings of your equipment or computer.
Self-elimination of possible problems
If you are using a router, try logging on to the network without it by directly connecting the cable to your computer. No answer? You can try reinstalling the network card driver. Enter the "Device Manager", find the desired position and right-click to bring up the context menu - a new window will open where you can update, remove or reinstall the network adapter software.
Internet Rostelecom not working again? Then let's try another method.
First, understand how the provider is supplying you with a signal - via fiber-optic cables, via telephony or twisted pair, the verification of the settings will depend on this:
- If via telephony. At the conclusion of the contract, you should have been given instructions - read it carefully, compare all indicators with those that are installed on your splitter. Note that if the DSL / PON link indicator is off, it means that there is a problem in the wires. The LAN button is off - this means that it is impossible to transmit or receive a signal, and a message will appear on the screen stating that the cable is not connected. Here you need to check the integrity of the cable or contacts - perhaps this is the problem. If the Wi-Fi indicator is not active, then the equipment setting is not correct or not at all. And if all indicators are actively on, which indicates serviceability, then the reason may be different.
- If by twisted park and ETTH protocol. In this case, the user needs to know his password and username to access the Internet, and if an error is displayed, for example, or, then the code can easily determine the reason and correct it.
Checking the hardware settings
It often happens that the equipment settings are completely wrong and access to the World Wide Web in this case will be absent. You can make a diagnosis yourself and try to fix the problem.
If you use Internet access only from a PC
If you are the only user of the home Internet, and do not distribute it through a router to other devices, then there should be no problems if you entered your input data correctly.
If you see a yellow question mark in the tray, this indicates that the network card drivers are either outdated and need to be updated, or not installed at all, and just need to be installed on the computer.
Click on the question mark and configure the update via the disc supplied with the equipment. You can check the settings like this:
- Right-click in the tray opposite the computer icon, enter the "Network Control Center".
- In the upper left block, click on the line "Change adapter parameters", and find the Ethernet position.
- Now from the context menu, which is invoked by right-clicking on the Ethernet position, go to the connection properties. Here the following parameters should be: Internet version - 4.
- Now again you need to go to the properties, and check the DNS server address - these are the values that are provided individually for each user, they are in the service agreement. Write them down exactly as indicated there.
If you are using a router
- Check the contacts of all connections, after connecting, the authorization page will be displayed in the browser.
- Here you need to specify your personal data, and enter the interface.
- But for the router to be able to distribute the Internet to other devices, the connection must be protected using the SSL protocol, this will be displayed when you try to access the Internet for the first time.
- All you have to do is enter the correct password from the network, usually it is written on the box with the device. Save all the values and go online.
You should be fine!
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