Help. Setting up a router to work with beeline, online, akado or netbynet Why the Internet online does not work

PJSC Rostelecom connects home Wi-Fi Internet and Television in Moscow and territories annexed to Moscow under the Onlime trademark
For Online subscribers, Rostelecom PJSC offers special tariffs and connection conditions.

How is Digital TV Online connected technically?

Digital TV is connected via a common house antenna cable.
Laying additional wires in the apartment is NOT NECESSARY

To watch Digital TV, you need a Rostelecom set-top box (rent - 0 rubles per month)
or TeleCard Rostelecom Online ()

Is it possible to connect a TV to Interactive TV without using a public antenna cable

Yes, it's possible.
But this is a separate service (not included in the free connection kit), you can buy and connect your own Rostelecom TV set-top box with a Wi-Fi module ()

How is the Internet connected technically?

The engineer brings a cable into the apartment and puts a Wi-Fi router at the entrance for wireless Internet access of any devices (computer, tablet, smartphone, etc.)

Does the apartment have fiber optic cable?

All providers have a fiber optic cable connected to the house.
A twisted pair cable enters the apartment, which provides Internet access speeds up to 500 Mbps

Is it possible to connect the Internet without running a wire to the apartment?

No. If you need wireless Internet, contact mobile operators (MTS, Beeline, Skylink, etc.)

Is it necessary to drill the walls to bring the cable into the apartment?

Engineers perform Internet connections for free, and if there is an opportunity not to drill anything, then they will gladly not drill anything.

As a rule, each apartment has a technological hole through which the cables of the common house antenna, electrical wiring, etc. enter the apartment. It is this hole that is used to bring the Internet cable into the apartment.

I have already connected the Internet of another provider, do I need to lay new wires?

The cable that goes to the entrance to your apartment belongs to another provider and we will not use it (the engineer will lay a new cable for free and without your participation). And the wires that you have in your apartment belong to you, we can use them (there is no need to lay new ones)

To connect to the Internet, you need to use only a Wi-Fi router Online?

You can use your own Wi-Fi router (any model). We have no special requirements for Wi-Fi routers.
Rent a Wi-Fi router Online - 0 rubles per month

How to connect two or more TVs to Digital TV in Moscow

A separate set-top box is required to connect each TV to Digital Television. If you need to connect two TVs, then you need two TV boxes, if you connect three TVs, then you need three TV boxes.

Renting the first TV set-top box by Rostelecom - 0 rubles per month
rent of the second (and further) set-top boxes - 99 rubles per month
TV set-top boxes Online can be bought - 3,590 rubles

On each connected TV, you can watch any TV channels (as part of the connected package)

How to connect a home phone in Moscow

Applications for connecting a home phone in the Moscow region are not accepted by phone.

To connect a home phone in the Moscow region, you must contact the nearest sales office of PJSC Rostelecom, write an application for connecting a home phone, after which a technical feasibility check will be performed (checking the availability of free ports).

The cost of connecting a home phone can be told to you at the sales office after checking the technical feasibility and determining the possible connection technology.

How to find out where the nearest service sales office of PJSC Rostelecom Online is located

The telephone number of the unified reference service of PJSC Rostelecom is 8 800 100 0 800 or 8 800 450 0 150

If I apply today, when will I be connected?

Internet and TV connection on the day of application is NOT performed.

The next day, after submitting the application, an engineer contacts you, with whom you agree on the date and time of connection.

Is it possible to connect Internet and TV on Saturday or Sunday?

The possibility of connection depends on the management company of your house (formerly it was called ZhEK).
If the management company provides access to the server room on weekends and holidays, then connection is possible.

As a rule, management companies do not provide access on weekends and holidays.

To connect on a day off, an engineer needs to run a cable from the server room to your apartment on a working day (without your participation and presence), and the connection itself in the apartment should be done on a day off.

So that he has the opportunity to lay a cable to your apartment on a working day - leave applications in advance

How not to pay for the Internet when you leave the city?

Going on vacation and don't want to pay for Internet and TV in your absence?

Then go to your Online Personal Account, activate the "Voluntary Blocking" service and boldly go on a trip! When you return home, the money in the account will not run out, and the Internet will be activated.

A huge number of people in our country use wired Internet from the provider Rostelecom. The reliability of the connection and access to the World Wide Web, a large coverage area - these are just the factors that speak in favor of connecting to such networks from Rostelecom. But to a greater extent, users trust their connections to this company because it is one of the main providers of government telecommunications lines, and, as you know, leaks and hacks are the least likely at this level.

Everything would be fine, but there is no good without bad, and in every barrel of honey you can find a fly in the ointment. This can happen with any global connection, and at one fine moment you may find that for some reason it simply does not work, it is impossible to open pages or visit your favorite social network. What could have happened? Let's take a look at everything in detail.

There can be many answers to this question, and in order to specifically find out why Rostelecom's Internet does not work, you need to carefully study the reasons for what happened:

  • This is trite, but you may be denied access due to late payment for the service. The company cannot operate at a loss, and if payment is not received by the due date, then, of course, the Internet will be unavailable.
  • It could be a broken fiber optic cable if your dog chewed it, or a bad connection. In such cases, the signal is not received by the device. Or the provider is carrying out preventive maintenance, and the station does not give out a signal.
  • Incorrect output settings for both the computer itself and the router, the wrong port or IP address is specified. And in order to use a router, Rostelecom recommends using certain brands of Wi-Fi equipment that are adapted to work on the company's network.
  • If your connection goes through the telephone method of communication, then the reason may be the failure of a special device, a splitter, which converts the frequency to the desired reception range. Or there was unexpected interference in the telephone connection, and the signal cannot break through, and therefore the network does not work.
  • Hardware errors in the network converter adapter in the computer itself, or a virus has disabled the communication network settings you have set.

Emergency help

If you yourself are unable to deal with the problems, then you need to know where to call so that the specialist can provide you with all possible assistance and help you deal with the equipment:

  • If there are problems with the home connection, then you should make a call to the number 8 800 100 08 00. You will be contacted and a qualified explanation will be given.
  • If you have problems with mobile access to the World Wide Web, then on the customer support portal you can ask a question online and get a quick solution.
  • If you are served by a Rostelecom provider in the Moscow region, then all rights are transferred to a subsidiary of OnLime. We give you the address where you should send the request - [email protected].

The service works around the clock, but if for some reason you did not get through or the phone is constantly busy, then we suggest checking the settings of your equipment or computer.

Self troubleshooting

If you are using a router, try logging in without one by directly connecting the cable to your computer. No answer? You can try reinstalling the network card driver. Enter the "Device Manager", find the desired item and right-click to bring up the context menu - a new window will open where you can update, remove or reinstall the network adapter software.

Internet Rostelecom not working again? Then we try another method.

First, figure out how the provider supplies you with a signal - via fiber optic cables, via telephony or twisted pair, checking the settings will depend on this:

  1. If through telephony. When concluding the contract, you should have been given instructions - read it carefully, compare all the indicators with those installed on your splitter. Please note that if the DSL/PON link indicator is off, it will mean that there is a problem with the wires. The LAN button is not lit - this means that it is impossible to transmit or receive a signal, and a message will be displayed on the screen stating that the cable is not connected. Here you need to check the integrity of the cable or contacts - perhaps this is the problem. If the Wi-Fi indicator is not active, then the equipment setting is not correct or is completely absent. And if all indicators are actively lit, which indicates serviceability, then the reason may be different.
  2. If using a twisted park and ETTH protocol. In this case, the user needs to know his password and login to access the Internet, and if some error is displayed, for example, or, then the code can easily determine the cause and correct it.

Checking hardware settings

It often happens that the equipment settings are completely wrong and in this case there will be no access to the World Wide Web. You can independently diagnose and try to fix the problem.

If you use Internet access only from a PC

If you are the only user of the home Internet, and do not distribute it through the router to other devices, then there should be no problems if you entered your input data correctly.

If you see a yellow question mark in the tray, this indicates that the network card drivers are either outdated and need to be updated, or not installed at all, and they just need to be installed on the computer.

Click on the question mark, and configure the update via the disk supplied with the equipment. You can check the settings like this:

  1. Right-click in the tray opposite the computer icon, enter the "Network Control Center".
  2. In the upper left block, click on the line "Change adapter settings", and find the Ethernet position.
  3. Now from the context menu, which is called by right-clicking on the Ethernet position, go to the connection properties. Here should be the following parameters: Internet version - 4.
  4. Now again you need to go to the properties and check the DNS server address - these are the values ​​\u200b\u200bthat are provided individually for each user, they are in the service agreement. Write them down exactly as indicated.

If you are using a router

  1. Check the contacts of all connections, after connecting, the authorization page will be displayed in the browser.
  2. Here you need to enter your personal data and enter the interface.
  3. But in order for the router to be able to distribute the Internet to other devices, the connection must be secured using the SSL protocol, this will be displayed when you try to access the Internet for the first time.
  4. You will only have to enter the network password correctly, usually it is written on the box with the device. Save all the values ​​and go online.

You should be able to do everything!

Provider Online represents a large and well-known company Rostelecom. Residents of Moscow will be able to connect high-speed Internet, digital television, and install a home telephone line.

The Online company has been operating since 2008 and is actively developing. The list of available services is expanding and their quality is improving.

Why can't the internet work?

  • a wide range of available broadcasts;
  • variety of channels;
  • additional features, including parental control, stop and record broadcasts.

Provider Online took care of the high quality of the services provided, but there are situations when digital television disappears at home. In such a situation, many people do not know what to do. There are several reasons - this is the lack of a reception area, an outdated receiver, a failure in the settings of the set-top box (error 6) and antennas.

If several channels are missing, you can use the automatic search. To do this, you can make manual settings and adjust the frequency. When there is no picture on the screen at all, this indicates incorrect cable connection or incorrect video input. You need to check the connection, the outlet. The indicator on the device should be green.

When the message appears on the screen: "No signal" or "No access (6)", you can check the connection of the antenna and the performance of the amplifier. There are situations when they simply move away and after the correction the signal resumes. In case of any failures in the operation of digital television or the Internet connection, it is necessary to submit an application to Online specialists who will tell you what the presence of this or that error means. They promptly solve all problems and help to resume the work of the Internet, digital television and equipment.

What affects internet speed? How to measure internet connection speed?

The quality of the speed measurement is affected by a number of factors:

  • Speed servers
  • Speed And settings router, if your computer is connected to the local network through it
  • Running programs on the computer at the time of checking
  • Antiviruses and firewalls running in the background
  • Computer and operating system settings

Before measuring the speed, you must disable all programs and follow the link:

Internet access technology from OnLime provider.

Internet access technology optical fiber to the building and twisted pair cable to the subscriber's apartment.

Technology advantage:

  • Internet access speed up to 890 Mbps,
  • the connection is made by connecting the cable to a PC or a wi-fi router
  • Internet connection does not require a modem
  • When connecting, you must have a network card / network adapter. (in most cases, the hardware is built into the motherboard)

What is SMS/Viber Alert?

The service allows you to receive up-to-date information about the status of your personal account, promotions, special offers to the mobile phone number you specified. You can subscribe to the service at the time of the conclusion of the contract, through your personal account or in the OnLime Customer Support Service by a round-the-clock phone: 8 800 707 12 12

Is it possible to work on the network through VPN (Virtual Private Network)?

Yes, you can work with VPN with other networks (for example, with your corporate network) from the OnLime network.

Is it possible to organize wireless Internet access at home?

Yes, sure. For those subscribers who prefer wireless network access in their apartment, we have provided several connection options.

If you only have Home Internet from OnLime, then the best option is to install a Wi-Fi router. We will place it directly at the entrance to the apartment (you will need a 220 V socket) and set up wireless Internet access from anywhere in your apartment.

If you have Home Internet and Interactive TV from OnLime, then it would be best to install a Wi-Fi router (also at the entrance to the apartment and also through a 220 V socket) and PLC adapters to provide wireless TV.

To leave a request for setting up wireless access at home, please call: 8-800-707-8000

How to connect a second computer to the network?

If you have two computers and both need to be connected to the Internet, we recommend choosing one of the two options.

The easiest is to connect both via a Wi-Fi router. In this case, your access speed is reduced, but the cost of the service remains the same.

If you need two independent computers with high speed Internet access, then the best solution is to create two connections. In this case, for each connection you choose a convenient tariff for you. The connection speed does not drop, but the cost of the service increases.

To leave a request for setting up wireless access at home or a second connection, please call: 8-800-707-8000

If I connect to the service or change the tariff not from the beginning of the month, will I be charged the subscription fee in full?

No, as the subscription fee is charged daily in proportion to the number of days in the current calendar month.

How to change the current tariff?

You can switch to the selected tariff plan yourself in your Personal Account;
- by calling the 24-hour Customer Support Service by phone:

8 800 707 12 12 ;
- in sales offices.

I want to connect my home internet. In how many days after submitting an application for connecting the service will I be able to use the Internet?

The installer will arrive within 5 days after the application is made. In advance, the contact center operator will call you and agree on the time of work on the territory of your apartment (connecting a computer to the Internet). All preparatory work (leading the cable to the shield, setting up an agreement and an account) will be carried out in advance.

At what time during the day do you connect to the Internet?

Internet connection occurs daily, including weekends from 09:00 to 21:00. Previously, the employees of the Contact Center one day before the connection will agree with you on the day of the arrival of the installer.

How long does it take to replenish an account from the moment of payment?

Replenishment of the account occurs within an hour after the receipt of funds to the account.

How often can the tariff be changed?

The tariff can be changed once a day.

How quickly does the tariff plan change?

The change of the tariff plan takes place the next day at 00:00 after the application is submitted.

What to do if an IP address like 169.254.x.y is assigned?

An IP address of this kind is assigned in case of a network settings assignment problem. First of all, try disabling anti-virus programs, firewalls, firewall, Windows and rebooting the router (if you are connecting through it). If the problem persists, try booting Windows in Safe Mode with Network Driver Support. When rebooting, you must select "safe mode with loading network drivers", using the F8 button on the PC keyboard. If the erroneous address is saved, you must contact the 24-hour support service by phone 8 800 707 12 12 .

What will happen to the speed when you connect a second computer?

The connection speed will be divided between computers in proportion to the load and the order of calls to the external network.

Why is the speed displayed as 100 Mbit/s(Mbps)?

100 Mbit/s - connection bandwidth between the provider's equipment using "optics to the building" technology and your PC. The data transfer speed depends on a number of factors, including the chosen tariff.

Are there any restrictions on the subscriber's incoming and outgoing traffic?

At the moment there are no restrictions on the outgoing traffic of the subscriber.

What is incoming/outgoing traffic?

Traffic is the amount of information coming to your computer from the network and sent from it to the network.
Every time you browse the Internet, receive mail, download files, a certain amount of information, measured in bytes, arrives on your computer. Incoming traffic is the amount of information coming to your computer from the network, and outgoing, respectively, the amount leaving your computer to the network.

Am I slow to download files from a specific site?

Such difficulties usually arise with popular free Internet resources that simply cannot cope with the load. If you have a low speed of downloading files from one site, while the download speed from other sites is high and stable, it means that you have turned to such a loaded server, and only the owners of this resource can influence the situation.

I have an unlimited tariff with a speed of 10240 Kbps, however, when downloading files, a different speed is displayed - 1280 Kbps. What is it connected with?

In one case, the Internet connection speed is indicated (in kilobits), and in the other, the download speed (in kilobytes). Byte to bit ratio is 1:8. Thus, the download occurs at a speed of 10240 Kbps, only it is displayed not in Kbps, but in Kbps.

I reinstalled windows and now my internet is not working.

When reinstalling Windows, no additional settings are required. After reinstallation, you need to check the installation of drivers for the network card, the connection to the data network.

I want to connect to unlimited internet. What software should be installed on the computer?

Windows `95, `98, ME, NT, 2000, XP, Vista, 7, 8, 10, MAC/OS, *nix

Some sites won't load for me.

It is necessary to distinguish: information from the site is downloaded slowly or the site does not load. Information can be downloaded slowly from popular free sites due to the high load on the server of this site. Only the owner of the resource can fix this problem.

The second reason is that an application is installed on your PC aimed at filtering traffic. (antivirus, firewall). You need to change the settings of this application or disable it.

How to set up the Traffic Filtering service?

To configure the service, you need to make configuration in the browser about the presence of a proxy server proxy.ip.ncnet.ru, access port - 8080, protocol - http

Internet Explorer 6.0

From the browser menu select Tools > Internet Options > Connections

Enter LAN Setup, specify the address and port of the proxy server.

What tariffs were previously valid in OnLime

OnLime provides services on the following Archival tariff plans. Archived rates are valid. Connection to archival tariff plans or transition from existing tariff plans to archive tariff plans is not performed.

Archive tariff plans for the Internet service

Tariff name Incoming/outgoing channel speed; Kbps Speed ​​Validity Period Subscription fee, rub./month The amount of traffic included in the subscription fee; MB
INET 512 512/512 around the clock 300 is not limited
INET 2048 2048/2048 around the clock 400 is not limited
INET 5120 5120/5120 around the clock 500 is not limited
Internet 10240 10240/10240 around the clock 600 is not limited
Internet 16000 16000/1000 around the clock 800 is not limited
INET 20000 20000/2000 around the clock 900 is not limited
OnLime 20480 20480/10240 around the clock 900 is not limited
OnLime 30720 30720/10240 around the clock 1100 is not limited
OnLime 1024 1024/512 around the clock 300 is not limited
OnLime 4096 4096/2048 around the clock 400 is not limited
OnLime 10240 10240/5120 around the clock 500 is not limited
OnLime 13312 13312/7680 from 11:00 to 01:00 700 is not limited
20480/20480 from 01:00 to 11:00
OnLime 25600 25600/10240 around the clock 950 is not limited
OnLime 51200 51200/25600 around the clock 1300 is not limited
OnLime 4 4096/2048 around the clock 300 is not limited
OnLime 10 10240/5120 around the clock 400 is not limited
OnLime 20 20480/10240 around the clock 500 is not limited
OnLime 50 51200/25600 around the clock 950 is not limited

Archived tariff plans for the Internet and Digital TV service

Tariff name Service characteristics Subscription fee, rub./month
Double Benefit 4 Internet 4096/2048 490
DTV Package "Basic"
Double Benefit 10 Internet Incoming/outgoing channel speed; kbps. 10240/5120 590
DTV Package "Basic"
Double Benefit 20 Internet Incoming/outgoing channel speed; kbps. 20480/10240 690
DTV Package "Basic"
Double Benefit 50 Internet Incoming/outgoing channel speed; kbps. 51200/25600 1090
DTV Package "Basic"
Double Benefit Autumn Internet Incoming/outgoing channel speed; kbps. 25600/12288 590
DTV Package "Basic"

Can a member of Technical Support help me set up my program/mail/router/second computer?

To resolve these issues, you can leave the application for the "Computer Assistance" service, the technical partner of the company will carry out all the necessary work. /internet/services/9/ .

Tuning channels when connecting DTV services is not performed by the wizard.

The master does not configure the subscriber's own wifi router.

To resolve these issues, you can leave the application for the service, the technical partner of the company will carry out all the necessary work. /internet/services/9/

Why did I spend bonuses, but the balance did not increase?

Spent bonus points do not increase your balance, instead, a discount is activated on the tariff chosen in the catalog from 50 to 100%, the discount on additional services is 100%. The discount is valid for 30 days.

Why did I spend bonuses, but I was disconnected?

Disabling services during the bonus period is possible for the following reasons:

  • you have connected other paid services, for which the selected discount does not apply, and there were not enough funds on the account to pay for them.
  • you have activated "Promised payment". After the expiration of its action, all services are disconnected and in order to continue servicing, you need to replenish your account.

Why did I spend bonuses, but the number of days before blocking did not increase by 30 days?

The number of days before blocking does not increase by the duration of the reward in the following cases:

  • you have already connected a similar discount, the order of the next one should be made strictly after the expiration of the current one.
  • you have connected other services and the funds on your account are enough to pay for only a few days of these services, even taking into account the discount.
  • along with the discount order, you sent a request to change the composition of services (change the tariff plan, disable services), which canceled its connection.

Why did I spend bonuses, but the number of days decreased?

When ordering a reward, the number of days before blocking may decrease in the following cases:

  • you had a 100% discount on a service, and you activated a 50% discount on the same service.
  • you had a discount on the package offer "Double Benefit" (Internet + Digital TV). Activation of a separate discount for one of the services of the package during its validity period will lead to the disconnection of services and the cancellation of the previous discount.
  • you have activated a reward with a 50% discount, while the amount of the subscription fee of the previous tariff turned out to be less than the amount that will be deducted from you during the period of the tariff with a 50% discount.

How can I refuse a rented router / set-top box?

The rented equipment must be returned to the company's office.
The equipment can be transferred by the subscriber or a person authorized by him. (Appendix No. 7, clause 7.5)

How to make a recalculation for a service not provided?

An appropriate written application is required for the recalculation.
The application is written in any form addressed to the General Director Alexander Evgenievich Abramkov and must contain the days during which the problem was observed, the personal account, the address to which the service is actually connected, and the signature.
A handwritten application can be submitted to the company office, by fax, or sent a scanned or photographed version to [email protected].

What router models can be used with OnLime?

How to renew the contract? How to connect a second line of Internet at home?

To reissue the contract, you must contact the office, where you will need to provide an application from two persons (the old and new owners), or an application from the new owner with a handwritten application signed and a copy / original of the passport from the first owner; the new owner must also have a passport with him. The contract is re-executed in full - with the balance of funds, bonus points and connected services.

In the absence of contacts of the owner of the contract or the need for additional connection, it is possible to arrange a second connection at the address. In this case, the new owner will need to provide a copy of the passport with a photo, as well as a lease agreement, property document or passport (registration page), to the email address [email protected] website, or to the office of the company. The letter must include a contact phone number.

Is it possible to pay not the full amount during financial blocking?

To activate the account, you must pay a monthly subscription fee for all connected services and the amount of debt on the account

I registered hack attempts, what should I do?

It is necessary to send log files (date and time of the request, IP address of the visitor) to [email protected].
The OnLime Company will determine the subscriber of the NKS network and take action.

My firewall is showing a port scan, what should I do?

[email protected]

Withdrawal procedure and financial blocking

The billing period for the provision of services is a calendar month. When services are provided during an incomplete calendar month, their cost is calculated in proportion to the actual number of days worked.

The amount of daily write-off of funds from the personal account is calculated by the formula:

Sezhd \u003d Tp / N, where

Sezhd - the amount of daily write-off, rub.;

Tp - the value of the sum of subscription fees (including fees for equipment) for all periodic services subscribed to by the subscriber, taking into account the selected tariff plan

N - the number of days in the current billing period for the provision of services, taking into account calendar months;

Upon the occurrence of a financial block, in order to activate the services, you need to pay the full amount of the monthly subscription fee and pay off the debt, if any.

Interactive TV 2.0, WEB portal itv.rt.ru, iOS/Android mobile applications, SmartTV (OTT)

TSTV(Program Archive) and PauseLive(Pause) (View Control) functionality is not available on the following TV channels and for the following products*:

First channel

Discovery channel

Discovery Science

Discovery channel HD

Animal Planet HD

Discovery Science HD

* The viewing control functionality on these TV channels will also be unavailable to IPTV subscribers authorized under the Multiscreen functionality.

View Control - Recording Disabled Channels

Interactive TV 2.0 - List of TV channels for which recording is disabled:

Channel Button
First channel 1
First Channel HD 900
Match TV 3
Match TV HD 902
Discovery channel 207
Discovery channel HD 916
Animal Planet 208
Animal Planet HD 917
Discovery Science 223
Discovery Science HD 937
TLC 400
TLC HD 938
ID XTRA 227
DTX 222

Interactive TV - List of TV channels for which recording is disabled:

Channel Button
MATCH TV 3
MATCH TV HD 419
Russian night 801
CANDY 804
Oh la la 806
All TV 0
All TV 100
TV1000 Premium 918
TV1000 Megahit 919
TV1000 Comedy 920
Viasat Nature/History HD 921
Amedia Premium 931
Viasat Golf HD 933
Viasat Sport HD 934
AMEDIA HIT 929
Brazzers TV Europe 803
A1 HD 930
KVN TV 402

I have some ports blocked! Why?

In order to prevent unauthorized access to subscriber equipment, the operator blocks the following ports in incoming subscriber traffic:

TCP/25 - spam activity prevention;
TCP / 135-139, TCP / 445 and UDP / 135-139 - Ensuring the security of systems running under MS Windows;
TCP / 23, TCP / 161, UDP / 69 and UDP / 161 - Protection of client equipment;
TCP/UDP: 5555, 7547, 30005, 8999, 6264, 3000, 58000, 8099, 30006, 8001 - Securing systems.

What to do if the Internet does not work?

The first step is to check if the cable is connected to a network device (router or network card), and also check the connection settings. If everything is in order, then you can reboot the router. It is worth checking the status of your account, it is quite possible that the account has run out of funds. If all else fails, please contact technical support by phone 8 800 707 12 12 .

How to connect the Internet from Onlime?

In order to connect to the Internet, you first need to clarify the possibility of connection. You can clarify the possibility of connection in the following ways: fill out an application for connection (located above) or call by phone and clarify. If the connectivity is present, then within a few days or already on the day of the appeal, you will be able to enjoy work or entertainment on the network.

How to set up Internet from Onlime?

In principle, setting up the Internet from Onlime is not required if you have one computer connected by wire. The Internet is configured by itself. If the Internet does not appear in the PC after connecting the main cable, then most likely there are problems with the PC or errors in the software.

Is Onlime a good provider?

For several years of close work with this provider, no significant problems were recorded on the part of the provider. In 99% of cases, people are not satisfied with the work of the Internet due to their ignorance: there are certain problems in the operation of their computers.

Forgot your Wi-Fi password?

If you have forgotten your Wi-Fi router (router) password, you can always view and/or change it in the hardware or operating system settings. If you do not know how to do this and/or have definitely lost or forgotten it, do not despair, but contact us for help. Always happy to help.

Online not working?

Internet from Onlime works great! Most often, problems occur on the client side: the router (router) settings have gone wrong, the drivers do not work correctly, the computer is infected with viruses, etc. Only in 1% of cases the problem is on the side of the company. Contact us for help - we will come, check, set up, tell you what happened.

How to set up a Wi-Fi router (router) for Onlime?

If you have a modern router with normal firmware, you can read the instructions yourself and set it up or contact us for help. If you are setting up Wi-Fi on several PCs yourself, do not forget to set up wireless network security and change the standard password for accessing equipment to a more complex one.

Internet problems (slows down, buggy ...)

As noted above in the FAQ, in 99% of cases the problems are on your side (viruses, PC errors, corrupted or outdated drivers, incorrect settings) that need to be fixed for comfortable work.

Support

We provide an almost full range of services for connecting and configuring the Internet and equipment for working in Online networks. If you have any difficulties with setting up your computer, router, programs, please contact us, we will help.

Where does Online work?

Online networks cover more than 90% of the territory of Moscow. It is almost always possible to connect you to the Internet. What to choose: Beeline or Online? For us, the choice between such popular providers for home use as Beeline and Online is obvious - Online! And this is despite the fact that we cooperate with the Beeline company. We appreciate the reliability, quality, simplicity and convenience of using the services of this company.

Which router to choose?

It all depends on how high-quality Internet access you want to get and what budget you expect. There is a huge amount of equipment on the market, the cost is from 500 rubles and more. Of course, cheap equipment in some cases will not work as well as more expensive ones. There are always options to choose from based on your needs and the environment in which your equipment is working.

Buy a router or rent?

Frankly speaking, it is better to buy a new high-quality router, because, as practice shows, the miser pays twice.

How to check the speed of Online?

Note that the speed of Internet access via Wi-Fi does not always correspond to the tariff plan used. This is due to the fact that some equipment does not meet the speed requirements and most often (at maximum tariffs) the speed is “cut”. You can check the speed of Online on the site or by entering the query "check the speed of the Internet" into the search engine. To get the most accurate Internet speed, you need to connect the cable directly to the computer, and not through Wi-Fi.

How fast can I connect Online?

After filling out an application for connecting services (Internet / TV), a specialist will come to you within five days and connect you. There is an "Emergency Connection" service available. After submitting an application for a few hours, you will already be able to enjoy working on the network.

What to do if Online does not work after reinstalling the OS?

This may mean the following: the Internet is not paid for, drivers are not installed, OS curve, settings are lost, not connected to a wireless network.

Basic instructions for setting up Onlime

  • Setting up a digital receiver with a built-in hard disk (OnLime station)

You will find other setup instructions above - you need to click on the instructions tab.

The main features of the Internet from the company Online

  • Urgent connection. If you have a serious need or desire to connect the Internet as quickly as possible, you can let us know about it before 17:00 of the current day and we will connect you to the Internet on that day.
  • SMS notification. If your account runs out of funds, but you do not even suspect it, you will receive an SMS on the status of your account in advance to your contact mobile phone number.
  • Promised payment. Waking up in the morning, turning on the computer, you find that the Internet is not working. No problem! Call the customer service and say that you want to use the free Promised Payment service and in 10 minutes you will have Internet.
  • Turbo button. Not enough speed, you need to download a large file? Order a temporary increase in speed for only 5 rubles and in a couple of minutes you will be able to download the file at the maximum available speed.
  • Traffic filtering. On the web, you can stumble upon many sites with questionable content. The traffic filtering service will cut off more than a million unwanted website addresses around the world.
  • local drive. If you and your friend are subscribers of the Online company, then you can transfer files to each other at any time with the maximum available speed.

 

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