How to unsubscribe. Setting up the Internet and Wi-Fi network Intersvyaz. Features of connecting equipment. Methods of depositing funds into the account

With a shortage problem Money faced by many subscribers. After all, it is not always possible to control your account and replenish the balance on time. According to the terms of service, some providers suspend access if the required amount is not available on the account on the date of payment. Thus, if you forget to replenish your account in time or simply cannot do it, you can be left without the Internet.

Subscribers using the services of the Chelyabinsk company Intersvyaz do not face such a situation due to a service that allows you to temporarily replenish the client's account for the missing amount. About how it can be activated and what are the conditions for providing, we will tell in this article.

Service "Promised payment" ("Intersvyaz"). Description

Intersvyaz's clients got the opportunity to temporarily borrow funds from the provider about 7 years ago. Previously, the company did not provide such convenience to its users. At the moment, it is popular, because, you see, it is quite convenient to borrow a certain amount of funds that would prevent the Internet from turning off. Under what conditions is the Promised Payment (Intersvyaz) service provided?

  • Activation is available only for customers who use unlimited internet.
  • The term of the service is three days. During this period, the Internet will still work and the client needs to deposit the amount of the promised payment to the account. In the absence of timely payment, access will be suspended, and the user's login will be blocked.

  • The service is allowed once a month. Thus, it is impossible several times in one reporting period use the promised payment twice.
  • You can take the promised payment ("Intersvyaz") only if the client's balance contains an amount insufficient to pay for services under the contract. You can calculate it by adding the subscription fee for the unlimited internet option to the cost of the monthly payment for the main tariff plan.
  • The list of options, upon activation of which the promised payment is available, are: “Smile 74”, “Surfer”, “Attack 74” (the full list can be viewed on the official website of the provider).

How to get "Promised payment. Intersvyaz"

There are three activation options for subscribers of the company

  1. Personal account on the Intersvyaz website. By selecting the item of the same name in the upper right corner, you should specify the data for authorization (they are issued to customers when connecting the service; login and password). After successful verification, the client's web account will be available. Here you can see detailed information on the account (balance, activated services, etc.), use the services for paying the bill online, etc.
  2. Mobile app. This is a modern and convenient way to monitor the status of your account. By installing it on a mobile device, the owner of an agreement with Intersvyaz (phone, tablet computer) will be able to quickly receive information on his account at any time, replenish it, and activate useful services.
  3. Customer service. By calling hotline Intersvyaz company (phone - 8-800-200-07-47) to the company's specialists, you can also connect the promised payment on the same terms.

Methods of depositing funds into the account

After the expiration of the Intersvyaz service "Promised Payment" (how to connect it, we told earlier), you need to replenish your account. It is better to do this in advance, without waiting for the blocking of services, which occurs after three days. There are several options for paying the Intersvyaz account:

  • Bank card (through the provider's website, ATMs).
  • Payment terminals.
  • From the account of a mobile number (any operator "Tele2", "Beeline", etc.).
  • At the company's office.
  • Electronic wallets ("WebMoney", "Yandex.Money", etc.).

Conclusion

Promised payment ("Intersvyaz") is a universal service that allows you not to interrupt the use of the Internet, even if there is no money on the account. It is available for subscribers using unlimited access. It is not required to disable it - after the set period, it is deactivated, regardless of whether the balance is replenished or not.

What can? What services does it provide?

The field of activity of Intersvyaz-Service covers the following areas:

1. Computer help. All types of work related to configuration and installation software. Cleaning the housing from dust and operating system from viruses.

2. TV service. Installation and connection of additional TVs, setting up the Internet on the TV, performing cable laying works.

3. Repair of mobile devices. Replacement of displays and batteries on all popular smartphone models.

All work is done at your home. You won't need to go anywhere.

How quickly can you get help?

Intersvyaz-Service engineers arrive on the day of your request, at a convenient time for you. If necessary, departure can be scheduled for any day.

In some cases, specialists can arrive at the address within a few hours after the appointment of the application.

ISBOX prefix

What is an ISbox and how do I get one?

Description

ISbox is an interactive set-top box running the Android operating system. Get access to live channels high definition, a huge database of movies and TV shows, and control everything with your voice.


What technical specifications has?
  • CPU: Amlogic Quad-core 64-bit
  • ARM: Cortex-A53 up to 2GHz
  • GPU: Penta-core ARM Mali-450
  • Ethernet: 100Mbps/LAN
  • WiFi: IEEE 802.11b/g/n
  • OS: Android 6.0
What connectors are on the console?
  • 2 USB connectors. One of them will be occupied by a bluetooth receiver for the remote control. The second one can be used to connect a flash drive.
  • Slot for microSD card. Allows you to install a card from a mobile device or camera and view photos and videos on the big screen.
  • HDMI connector for connecting a TV or monitor.
  • Attachment power connector. For connection to the mains.
  • Ethernet connector for connecting an internet cable.
  • AV connector for connecting TVs that do not have an HDMI connector.
How to buy an attachment?

You can purchase a prefix in several ways:

  • Write to us in the mobile application chat.
  • Call 8 800 2000 747.
  • Pick up the console from our office.
Terms of purchase (full price, deposit, rent)

1 option: One-time payment in the amount of 3700 rubles. The prefix will be completely at your disposal.
Option 2: for rent with a security deposit - 2480 rubles, which will be debited from your personal account. Rental price - monthly 49 rubles.
We will refund the deposit when returning the device in its packaging, complete set and in proper presentation, if no more than 12 months have passed from the date of issue of the set-top box.
When returning after 12 months of use - the security deposit is not refundable.
3 option: In installments. The installment plan is 180 rubles per month for a period of 30 months. The equipment will become your property at the end of the installment plan. If you want to buy the set-top box ahead of schedule, you can pay the full cost of the equipment minus 120 rubles for each month of the paid installment plan.
In all cases, the set-top box is guaranteed for 1 year.
The image freezes intermittently. How to decide?

To begin with, it is worth trying to connect the set-top box by cable, and not by WiFi networks. If that doesn't help, try changing the directory.
To do this, return to the "Settings" menu, followed by "Catalog". All this must be done in the Movies and TV series application.


I get the message "not enough memory on the device"

In this case, you need to go to the "Settings" menu item, select "Applications" and delete those that are not currently needed.
For some applications, you can clear the cache. These are the files accumulated during operation. To delete them, you must select the "Clear cache" menu item.


How to select and update channel source?

We launch the menu in the same way as we launched the “TV Guide”, then press the down arrow and we get to the “TV Settings” section. There we select the "Settings" section.
Next, select the item "Source of channels" and go into it. All available sources from where the set-top box will download channels will be indicated. Select "IPTV Interconnection" and the channels will start downloading.

If you have used a smartphone running the Android operating system at least once, then you will immediately understand which applications you can install.
The list includes: a large number of games, applications for playing media files, and many other useful programs.


How to install other applications?

To install other applications, you need to launch the Play Market and select the one you need.
The standard remote control is not suitable for games, we recommend that you purchase a special game joystick that will be compatible with the Android TV box.


How to remove applications if necessary?

To delete an application, you need to go to "Settings", select the "Applications" item there, select the one you need - and click "Delete".


How to pay for the application and how long is the subscription valid?

Any paid subscriptions within applications are optional, and depend only on the developers of the application itself.
Intersvyaz has nothing to do with this.

  • We connect the power cable to the connector, signed on the console as "DC5V".
  • In order for the remote control to communicate with the set-top box, you need to connect the Bluetooth adapter to any convenient USB connector. Don't forget to put batteries in the remote :)
  • We connect the Internet cable to the Ethernet connector for stable operation of the set-top box.
  • Connect the HDMI cable to the connector which is labeled as “HD” on the set-top box. If the TV is old-style and it does not have a connector for connecting an HDMI cable, you can use the “AV” connector, but this will require a special cable that is not included in the kit. The cable is called "3.5 mm jack - RCA x3".
  • Then start the set-top box, wait for the initial setup, go to the "Network" section and set up an Internet connection.
    • The first launch of the console.

    After connecting, start the set-top box, and switch the signal source on the TV to HDMI.
    Then wait for ISbox to complete the initial setup. After that, connect to the network, and most applications will be available to you.

    More step by step:

    1. Please wait for a while after connecting. At this point, the set-top box will perform the initial software setup.
    2. Select "Network" at the bottom of the screen. There, select the method of connecting to the network - Wi-Fi or wired. We recommend using a cable connection for more stable performance.
    3. To start watching TV - select "Efir TV". At the first start, you will need to select the source "IP TV Interconnection". After the channels are automatically picked up, press the button ready and start watching.

    Intersvyaz

    Complaints: 37
    Resolved complaints: 19
    Answered complaints: 0

    Intersvyaz is one of the leaders in the number of apartments connected via Ethernet technology in the city of Chelyabinsk. In addition to Internet access, the company provides a wide range of services: cable TV, telephony, IP-TV, hosting, and much more. The company's subscribers also have access to many free services.

    Complaints and reviews about Intersvyaz

    [Invalid]

    Today I contacted the company's technical support, the cable TV antenna stopped working. The specialist voiced unique solution: if there are massive complaints at our address, then the technician will be here today, and if no one else calls, then he will be there only tomorrow! Class! As a client of the company, I am not very interested in the work schedule technical specialists. Since I pay for the services of the company in full and on time, I would like to receive quality services and in as soon as possible, but how...

    [Invalid]

    Good afternoon! Today, in my entrance (the city of Magnitogorsk, Lenin Ave., 47, apt. 89), work was carried out - they drilled walls and laid a cable. On the first floor there is my baby stroller (baby). When I went downstairs, I found that the stroller was all dirty, and both outside and inside the entire mattress was dusty. No one warned that work would be carried out, that it was necessary to remove / close the stroller. To return it to its proper form, it is necessary to carry out dry cleaning of the entire stroller, because there ...

    [Invalid]

    Since March 1, 2019, I have not used the services of Intersvyaz. Therefore, I turned in a chat to the company's employees about terminating the contract. The debt at the time of application was 40 rubles. They explained to me that I need a personal presence, it is also impossible to suspend the contract without paying the debt. At the time of the appeal, I was in the hospital, leaving the hospital, I hurried to the company's office to terminate the contract. The debt was already 170 rubles. Employees of the company refused to terminate the contract without paying the current debt. I consider the imposition of services by the Intersvyaz company illegal and the charging of fees for this is unreasonable.

    [Invalid]

    Hello! The bottom line is this: an old man-woman, 84 years old. called the intercommunication technical service to help set up a set-top box with the dvb-c format, while being a client of this company, as a result, one team arrived at first and said that it was necessary to change the cable, such as digital and analog are different things, they took 1.5 thousand and left. Next came the 2nd team of installers, they said that they didn’t know which section of the cable to change, 1 team had to determine, so they would change the whole ...

    [Invalid]

    Just terrible internet recent times. And not only with me, I live in a hostel and everyone complains about the interconnection, it's simply impossible to feel that all 9 floors are connected to one modem. It’s elementary not even to open the page, I’m already silent about music or video. And it would seem that we live in the 21st century.

    [Resolved]

    Good afternoon! Tired of endless calls from Intersvyaz operators! "I'm not going to connect your Internet!" And I personally told the operators! So, no, they keep calling me! I have dealt with both the good and the bad. Still, the calls continue. I no longer ask, I demand to stop calling me and delete my phone number from my database forever! I hope that the Intersvyaz company at least occasionally looks into this book ..)), and after reading my complaint, will take appropriate measures! If not, I will solve this problem in a different way.

    [Invalid]

    Through the efforts and persuasion of friends, I decided to refuse the services of Rostelecom. The application for connection to Intersvyaz was on June 18, but they did not connect, as it turned out there were no free exits of any kind. Was told to wait 3 business days if not urgent service. Received SMS about a new application for 21.06 from 11-13 o'clock in the afternoon. As a result, oh sorry, there is no place in the switchboard, we will eliminate it within an hour. Why did you guys take 3 days? Nobody forced you to set a deadline of three days, but they made me wait at home in vain! Eventually...

    [Invalid]

    Hello) the problem is that I was connected to the Internet not to my apartment, but to a neighbor, Krasnopolsky Prospekt 11, kv68, and I have kv 69, (some misunderstandings came out) and they can’t do the transfer during the day (from morning to late evening) they say that you only need to leave an application for the day) but since I do not have a normal working day, I cannot determine whether I will be at home tomorrow or not) how to solve the problem?

    This company deceives its customers. On January 18, unilaterally changed the tariffs. We paid 700 rubles for 6 months, although we received services for a tariff of 400 rubles. The operators said that we have a lot of such customers who do not know that the attack + tariff is no longer there, they are smiling. I.e. Intersvyaz with a calm mind takes money without providing a service. Referring: see our news yourself, we do not notify. Since May 10, the issue of recalculation has not been resolved, they said by phone that the money will not be returned to you ...

    Terrible job!

    Terrible job! 05/09/2018 I left an application for connection at the address Chelyabinsk, st. Pugacheva 59 on May 10, 2018 from 18.00 to 20.00. with a preliminary call from an employee one hour before arrival. At 19.00 I called to clarify the time of arrival of the employee, to which the operator answered me: - wait, they will come to you within an hour, they will connect not far from you. ...my wait lasted until 20.00 At 20.00 another operator told me that he could not get through to the technician and my application supposedly "hangs" from 19.00...

    Already tired of digital TV from the company. You need to reconfigure the channels. I don't know what they are changing. But at me periodically nekazhut that alone. That other channels. Channels give out such an icon as in the photo. And they stop calling. The carousel children's channel has not been shown on CTV for more than a year. And cartoon too.

    The Intersvyaz company without permission connected to the intercom (it is serviced by another company) so calls and imposes intercom services - remove your equipment - most of our grandmothers who do not have smartphones are in our stairwell, in addition, we also use another Internet provider Where are you take our phones - it's against the law

    [Invalid]

    Turned on the TV. When connecting, even no one said that a receiver is needed for normal operation! Okay, by experience, we found out yesterday that we have to buy it! The specialist Alexander first named the price of 1200 rubles, we agreed. Then we agreed on the time, I immediately indicated that the time from 18.00 to 21.00 suits me. Delivery costs 300 rubles, with connection 600 rubles. I agreed that I will pay 600 rubles. And suddenly the receiver, while we agreed, went up in price, became 1600 rubles. Okay, I ate it!...

    [Invalid]

    Channel Russia 1 works intermittently, sound and image constantly disappear. It is impossible to watch, especially in the evening. Please explain the reason and, if possible, correct the situation. I hope that my complaint will not be ignored. I'm waiting for a competent answer.

    [Invalid]

    Good afternoon. I can't access some resources on the Internet due to Roskomnadzor's blocking. Since we are a Swedish country and officially there is no censorship (censorship is prohibited by a document that has the highest legal force - the Constitution), I want to refuse the services of Roskomnadzor for filtering the Internet for services provided under an agreement with the company. Please add my address to the exceptions so that Roskomnadzor blocks do not affect me.

    Intersvyaz's personal account is a convenient tool for clients of an Internet company who want to independently manage their chosen services. On the inside electronic platform on the provider's website, consumers will find many useful functions for them, and they will not have to visit the organization's office, stand in lines to pay for access to the global network for connected television channels. All this the consumer can do without the participation of employees of the company. The user-friendly interface of the personal page makes it easy to figure out how to use it without the help of technical support specialists.

    Personal account Intersvyaz: personal account

    Everyone wants to control their spending. AT personal account Intersvyaz personal account is available to users for viewing, replenishment. They can independently deposit funds to the balance using the means of payment convenient for them. An excellent option for replenishing a personal account is directly from the site. You no longer need to look for terminals, bank branches to top up your balance. Although these provider payment methods also remain available to consumers. Depositing funds to the balance through the site is instantaneous. After that, they are available for payment of services.

    Personal account Intersvyaz: balance

    You can find out how much money the user has on the balance sheet without contacting company representatives. No need to call technical support to find out if there are enough funds to pay for services. The balance in the personal account of Intersvyaz is displayed on the main page. A person has the opportunity at any time to find out how much money he has to pay for the tariff he has chosen. When replenishing the account, information about this will appear on the page immediately. The amount available to pay for the provider's offers will be adjusted to reflect new funding inflows.

    Personal account Intersvyaz: promised payment

    Not always people have the opportunity to pay for the Internet on time. At the beginning of a new month, many are faced with the problem of the inability to pay for communications. The provider went to meet consumers, and now you can see the promised payment service in your Intersvyaz personal account. Using it, it will be possible to delay the payment of money for paying for services for several days. The client must repay the promised payments on time. If he does not, access to global network and digital television to him will be turned off. He will be able to use them again after the full payment of the debt of the organization. The term of the promised payment is 3 days.

    How to disable Internet Intersvyaz through your personal account?

    Sometimes it is necessary to disable some services, as the consumer does not plan to use them for some time. To do this, he just needs to go to his personal page and find out how to turn off Internet Intersvyaz through his personal account. In it, the consumer will find the function he needs, will be able to use it. Temporary shutdown of some services, including Internet communications, is beneficial for customers. They may not pay for the provider's services during their holidays, business trips. If people could not figure out how to turn off their tariff themselves, you should contact technical support.

    Registration in the personal account Intersvyaz

    It is available to the company's clients. Registration in the personal account of Intersvyaz is simple, it takes a few minutes. The login to enter the system is the user's personal account. The password to it is issued at the office of the company. Therefore, you will have to visit it once (at the conclusion of the contract) in order to gain access to the personal page. After receiving the password, you should change it yourself after logging into the system. This must be done to increase the security of the personal page. Moreover, it is recommended to periodically change the password, and choose complex combinations of letters and numbers that are difficult to guess.

    Personal account Intersvyaz: payment for services

    For those who prefer non-cash transfers, it is possible to pay for services in the personal account of Intersvyaz. The provider cares about the convenience of its customers, so it offers them to pay for the Internet, TV directly on the site. All you need to do is deposit money. The required amount will be written off to provide access to the global network or television channels (digital, cable). Payment for the company's services occurs in real time. If there was a delay on the part of the client to replenish the balance, then after the money transfer made by him, access to all services will be restored to him.

    Intersvyaz - entrance to your personal account

    The entrance to it is carried out from the official website of the provider. In its upper part there is a form, which is the entrance to the Intersvyaz personal account. In order to enter it, you need to know your password and login. If the user does not remember the code word that provides access to the internal contents of the system, he needs to use the reminder function. After that, he will receive a new password, and access to his personal page will be restored for him. Clients of the provider can go to their page at any time convenient for them. Changing the information in it, depositing funds is possible around the clock.

    Possibilities of personal account Intersvyaz

    An Internet company has developed functional personal pages for its users. Intersvyaz personal account features:

    • balance replenishment;
    • the ability to use the "promised payment" function. It is available to any client once a month;
    • users can receive information about new tariffs, promotions held by the company;
    • changing the tariff plan to a cheaper one, with a higher speed;
    • participation in the bonus program, which will be credited to the discount on the provision of some services;
    • viewing statistics. The user receives information about the traffic downloaded by him for the period of time he has chosen.

    Interconnect online - the benefits of a personal account

    Personal user pages allow people to independently control the provider's services. This is the main advantage of the Intersvyaz personal online account. You no longer need to ask questions to company employees, call them on the phone to get answers about the balance, tariffs. The user learns all this without leaving home. All he needs to do is visit his office. In it, he will find all the information he is interested in about prices, new TV channels, Internet tariffs. And if he likes some offer, he will immediately connect it and start using it.

    As you know, to connect to home internet, it is necessary to conclude an agreement with the provider. One of the most popular providers operating in all major cities of Russia is the Intersvyaz operator. Internet and television of this company are chosen by many.

    Internet Intersvyaz is a proven company that has been operating for 20 years. Starting from 2011, the company has the status of a federal provider, as it provides its services in 16 cities of the Urals. Today, Intersvyaz is the leader in the telecommunications market in the South Urals. In addition, the company occupies a leading position in terms of the number of connected subscribers in Chelyabinsk region.

    Services provided by the operator:

    • access to the network at speeds up to one gigabyte per second;
    • cable and digital television;
    • telephone communications;
    • Computer Repair;
    • hosting and server maintenance.

    More favorable rates

    Intersvyaz offers connection based on the following tariffs:

    1. Victory. Monthly subscription fee is - 350 rubles. The connection speed according to the tariff plan is: up to 30 Mbps during the day and up to 50 Mbps at night.
    2. Smile. The monthly subscription fee for the tariff is - 400 rubles. The connection speed according to the tariff is: up to 90 Mbps during the day and up to 100 Mbps at night.
    3. Attack Premium. The most expensive, but also the fastest tariff plan that the organization has. The monthly subscription fee is - 600 rubles. The connection speed according to the tariff is the same at any time of the day and is - up to 330 Mbps.
    4. Base. Unlimited plan. The subscription fee is - 1 00 rubles per month. The fee is charged on the first day of each month. Traffic is unlimited.

    The procedure for connecting the Internet from Intersvyaz

    The company "Intersvyaz" offers to connect the Internet, based on the following actions:

    1. First you need to leave a request to connect the necessary service. You can do this on the provider's website or in any branch.
    2. After leaving the application, the client will be contacted by the specified phone number and the terms of connection will be discussed.
    3. At the appointed time, an employee of the organization will come to the client and carry out the adjustment.
    4. After that, you need to sign an agreement with the provider and pay for the connected function.
    5. You can start using the connected service.

    If you need to connect an Intersvyaz wi-fi router in addition to setting up the Internet, then you can order the setting from a company employee. The router is configured on the day the Internet is connected, however, you can order the router configuration on any other day.

    An employee of the company can set up a router already purchased by the client or offer a router from Intersvyaz (in this case, the router is purchased from the employee).

    Possibilities of a personal account

    In the user's personal account, you can perform the following actions:

    1. . Here you can make a cashless payment for services purchased from the provider.
    2. Parental control. This feature involves restricting access to various sites on your home computer.
    3. Setting alerts. In the "Personal data" section, you can set up notification methods for preventive work.
    4. Change of the planned tariff. If you are not satisfied with the cost or speed of the current connection, then you can easily change the tariff plan in the corresponding section.
    5. Disable network access. If you are not going to use the connected services for some time, you can disable them in your personal account. In this case, payment will no longer be charged to the client. The minimum withdrawal period is one month.
    6. Balance. The main page of the personal account displays current information about the client's balance.
    7. Promised payment. If the deadline for payment of services has come, but the required amount is not available, then you can use this service. The term of the promised payment is 3 days.

    How to disable Internet Intersvyaz?

    You can disable connected services using the following methods:

    • call to the provider. The client informs that he wants to turn off the Internet for a certain period and calls his account number. After that, the operator disconnects the Internet;
    • personal visit to the branch of the company. In this case, the client must write an application for termination of the contract with the company or for a temporary refusal of services;
    • Personal Area. In the user's personal account, you can temporarily disable the Internet;
    • do not pay for the services provided. In case of non-payment for services, the company suspends the client's access to the Internet.

     

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