Netbaynet has become a terrible provider. Need internet that flies? Netbynet personal account promised payment

The last day I have been getting acquainted with the technical support of the Moscow super-provider Netbynet.ru. They briefly say that the guys stole money from me, disconnected me from the network and asked me not to worry about this, but to wait, for example, “for three days”, until their specially trained people deign to pay attention to me.

I love this.

The Netbynet office first bought up small and proud regional networks, which you could always come to quarrel with in the office, if it was really stuck, and which often valued their reputation, because they had nothing but it. Then she sold herself to the miracle telecom operator Megafon. As a result, it is not known who is responsible for the quality of Netbynet services, it is not known where, in technical support there are yawning people who can say “Hello” and “Thank you for the call”, and more, in general, nothing.

The day before yesterday I paid for their services for the next month, by card, through the site. Money was debited from the card, and the bank indicated the recipient of the payment. However, he did not credit money to the Netbynet account, and solemnly disconnected me from the Internet. At the same time, at the time of payment, the main page of their site was unavailable - which is very significant, of course. Then calls, negotiations, applications began - completely meaningless. Netbynet customers seem to have nothing better to do than run after their own money. Most of all, I liked the version that it was not the provider at all who was to blame, but the Cyberplat payment system, which, however, does not have an alternative on the site. A kind “specialist” girl advised me to pay through Euroset terminals for reliability. Chickens laugh, of course, experts.

The people at Netbynet really don't understand what's wrong. Just think, the payment disappeared along with the Internet. Can't you wait? We have a lot of clients, let's get in line. Perhaps we will deal with your question in three days. At the same time, there is no way to go to a higher level and get to employees who know how to do something else besides yawns in Netbynet - they have a deeply conspiratorial website, where everything is closed to “technical support”.

Why not call yourself a SovokBySovok provider? After all, the level of service is completely at the level of our socialist traditions. Unless then you had to stand in line physically, and not virtually, but then - and not for three days, basically. If you go to Netbynet's "Personal Account", then you will be offered to evaluate the service there, and you cannot refuse this assessment, it will pop up every time you go to check the balance.

Dude, my rating is zero. You are unprofessional. You need to be replaced by Tajiks, they will learn faster, I have always been a cosmopolitan. You do not need to work with people, but to be a provider of a city morgue - there, customers will definitely not care what you do with their money.

And, of course, there is no need to say that if the state blocks a site, then Netbynet is one of the first to be blown up by the whistle.

And for all this splendor, I paid $ 40 a month. Don't repeat my mistakes.

Starting March 1, the NetbyNet provider switches to a daily subscription fee. Thus, if you use a tariff for 300 rubles per month, 10 rubles per day will be debited from your account. That is, now, in order to continue working on the Internet, it is not necessary to have a full subscription fee for the billing period on your account. It is worth noting that for the time being Netbynet will apply this principle only in our region. Also, from March 1, a new edition of the Offer Agreement for NetbyNet subscribers comes into effect.

Questions and answers:

How will the write-off Money from my account?
The funds will be debited daily, based on the cost of one day of providing the service in the current month.
The cost of one day is calculated as 1 subscription fee divided by the number of days in a month.
Will the subscription fee change?
No, the subscription fee will remain the same.
It turns out that I can pay for services only on the days when I need them?
No. The new subscription fee charging system implies the possibility of paying for the renewal of services not for a whole month at once, but on a daily basis. But as soon as the payment is suspended, the full monthly subscription fee will be required to resume the service.
From what moment will my system for debiting funds from my account change?
Daily debiting of funds will begin on March 1, 2013.
What will be the billing period?
The billing period for using the services remains a calendar month.
What happens if at least one day is not paid?
Services will be suspended. To resume access to services, it is necessary to pay off the debt (if any) and replenish the balance of the personal account by one full subscription fee. In this case, the subscription fee will be charged on a daily basis.
I want to resume access to services, how much do I need to pay?
To resume access to services, it is necessary to pay off the debt (if any) and replenish the balance of the personal account by one full subscription fee. In this case, the subscription fee will be charged on a daily basis.
I have rented equipment, how will it be charged?
The equipment rental fee is written off in full on the 1st day of each calendar month.
Can I at new system settlements to use the service "Promised payment"?
Yes, you can use the Promised Payment service. During the validity of the "Promised Payment" service (5 calendar days), you will need to deposit to your account an amount equal to the amount of the debt (if it was at the time of ordering the service) and a subscription fee covering 5 days of using the "Promised Payment" service, as well as sufficient amount for the subsequent write-off of the subscription fee.
I connected (renewed access) on the 20th, until what date will the service work for me if there was exactly one subscription fee on my account?
Let's say the subscription fee for your tariff is 300 rubles, and you paid it on the 20th. There are 30 days in a month. The calculation will be as follows:
We divide 300 rubles by 30 days in a month, we get 10 rubles - the cost of one day. There are write-offs on the 20th, 21st, 22nd, 23rd, 24th, 25th, 26th, 27th, 28th, 29th and 30th. Total 11 days for 10 rubles = 110 rubles. The remaining 190 rubles are transferred to the next month, where the cost of one day is also calculated, and daily write-offs continue.

Good afternoon. I will write a review in the hope that someday someone from the company's management will read it, that is, people who are really interested in quality work companies. For to go with this to the office, of course, I will not go. This is not the money and, fortunately, there are plenty of other providers. Today, I immediately filed an application for connection to another provider, tomorrow they will connect. This is how NetByNet lost a LONG-TERM loyal customer. "MegaFon", turning into a giant, as a result - no one needs one single subscriber. A purely Russian reality of the withering away of the service with an increase in the volume of work.

And it was like that. Not a single year regularly received a service to provide home internet. They called and offered to include a package of TV channels for a small increase in the monthly fee. Okay, let's go. Although, in principle, I rarely watch TV and why I needed it is not clear. I could not refuse the pleasant voice of the girl on the other end of the wire. And it began ... I paid the required amount of the monthly subscription fee. Everything as usual. The Internet began to disappear, because some amounts from 30 to 60 rubles were debited. From conversations with technical support, it turned out that some kind of discount was incorrectly affixed. They will recalculate, but for now replenish. Replenished. After all, the Internet is like air. Then again ... then the promised payment was made by the operator himself, because the recalculation applications are still under consideration ...

Once again, the third time in a month it turns off. Insufficient funds on the account. And I paid the agreed amount for this month from the very beginning, NetByNet!!! I'm calling. Yes, the same thing again. You will definitely be contacted! By recalculation. I say no one will contact. It's not the first time I've called. Nobody got in touch. Again minus. The operator refused to make the promised payment for the period of consideration of applications, because there is no technical possibility. Well, here, even such a patient client as I could not stand it. You ask me to replenish the account again because of your own mistake with incorrect debiting of amounts. Admit a mistake, but ask for a top-up to make the Internet work! Third time on top of the already paid monthly fee! NetByNo! Stop doing that! Enough! If you still ask the courier to give 400 rubles, who will pick up your router, you will have to let the dogs down on it ... Finished it.

This is how "NetBineNet" connected new service. I wanted to earn extra pennies per month on one of the subscribers, but in the end I lost it due to negligence and unwillingness to quickly solve my own problems. own problems, because of which the client is forced to suffer. Farewell, NetByNet. Hello other provider.

P.S. If someone is interested in this company ... no, already at the desk, my personal account number is 91288507. No recalculations are needed anymore. Leave them to your development. Just understand for yourself who you have become. Either after the takeover by Megafon, or for other reasons. It's a pity. After so many years of trouble-free uninterrupted communication.

1. General provisions
This Processing Policy personal data compiled in accordance with the requirements federal law from 27.07.2006. No. 152-FZ "On Personal Data" and determines the procedure for processing personal data and measures to ensure the security of personal data IE Gorbushin Alexey Alexandrovich (OGRNIP: 316631300113332) (hereinafter referred to as the Operator).
  1. The operator sets as its most important goal and condition for the implementation of its activities the observance of the rights and freedoms of a person and a citizen in the processing of his personal data, including the protection of the rights to privacy, personal and family secrets.
  2. This Operator's policy regarding the processing of personal data (hereinafter referred to as the Policy) applies to all information that the Operator can receive about visitors to the website https://site.
2. Basic concepts used in the Policy
  1. Automated processing personal data - processing of personal data using means computer science;
  2. Blocking of personal data - temporary suspension of the processing of personal data (unless the processing is necessary to clarify personal data);
  3. Website - a set of graphic and informational materials, as well as computer programs and databases that ensure their availability on the Internet at the network address https: // site;
  4. Information system of personal data - a set of personal data contained in databases and providing their processing information technologies and technical means;
  5. Depersonalization of personal data - actions, as a result of which it is impossible to determine without using additional information belonging of personal data to a specific User or other subject of personal data;
  6. Processing of personal data - any action (operation) or a set of actions (operations) performed with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, changing), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data;
  7. Operator - government agency, municipal authority, legal or individual, independently or jointly with other persons organizing and (or) carrying out the processing of personal data, as well as determining the purposes of processing personal data, the composition of personal data to be processed, actions (operations) performed with personal data;
  8. Personal data - any information relating directly or indirectly to a specific or identifiable User of the website https://site;
  9. User - any visitor to the website https://website;
  10. Providing personal data - actions aimed at disclosing personal data to a certain person or a certain circle of persons;
  11. Dissemination of personal data - any actions aimed at disclosing personal data to an indefinite circle of persons (transfer of personal data) or familiarizing with personal data of an unlimited number of persons, including the disclosure of personal data in the media, placement in information and telecommunication networks or providing access to personal data in any other way;
  12. Cross-border transfer of personal data - transfer of personal data to the territory of a foreign state to an authority of a foreign state, a foreign natural or foreign legal entity;
  13. Destruction of personal data - any actions as a result of which personal data is destroyed irretrievably with the impossibility of further restoration of the content of personal data in information system personal data and (or) as a result of which material carriers of personal data are destroyed.
3. The Operator may process the following personal data of the User
  1. Full Name;
  2. Phone numbers;
  3. The address of the actual place of residence and registration at the place of residence and (or) at the place of stay;
  4. The site also collects and processes anonymous data about visitors (including cookies) using Internet statistics services (Yandex Metrika and Google Analytics and others).
  5. The above data is further merged in the text of the Policy general concept Personal data.
4. Purposes of personal data processing
  1. The purpose of processing the User's personal data is to provide the User with access to the services, information and / or materials contained on the website; checking the technical feasibility of connecting the User to the communication network of Net By Net Holding LLC and/or other partners of the Operator; execution of an application for connection of the User to the communication network of Net By Net Holding LLC and/or other partners of the Operator; transfer of the completed application to Net By Net Holding LLC and/or other partners of the Operator.
  2. The Operator also has the right to send notifications to the User about new products and services, special offers and various events. The user can always refuse to receive informational messages by sending an email to the Operator [email protected] marked "Opt out of notifications about new products and services and special offers."
  3. Impersonal data of Users collected using Internet statistics services are used to collect information about the actions of Users on the site, improve the quality of the site and its content.
5. Legal grounds for the processing of personal data
  1. The Operator processes the User's personal data only if they are filled in and / or sent by the User independently through special forms located on the site https: // site. By filling out the relevant forms and / or sending their personal data to the Operator, the User expresses his consent to this Policy.
  2. The Operator processes anonymized data about the User if it is allowed in the User's browser settings (saving cookies and using JavaScript technology is enabled).
6. The procedure for collecting, storing, transferring and other types of processing of personal data
The security of personal data processed by the Operator is ensured through the implementation of legal, organizational and technical measures necessary to fully comply with the requirements current legislation in the field of personal data protection.
  1. The Operator ensures the safety of personal data and takes all possible measures to exclude access to personal data of unauthorized persons.
  2. The User's personal data will never, under any circumstances, be transferred to third parties, except in cases related to the implementation of applicable law.
  3. In case of detection of inaccuracies in personal data, the User can update them independently by sending a notification to the Operator at Email Operator [email protected] marked "Updating personal data".
  4. The term for processing personal data is unlimited. The User may at any time revoke his consent to the processing of personal data by sending a notification to the Operator by e-mail to the Operator's email address. [email protected] marked "Withdrawal of consent to the processing of personal data".
7. Cross-border transfer of personal data
  1. Before the start of the cross-border transfer of personal data, the operator is obliged to make sure that the foreign state to whose territory the transfer of personal data is supposed to be carried out provides reliable protection of the rights of subjects of personal data.
  2. Cross-border transfer of personal data on the territory of foreign countries that do not meet the above requirements can only be carried out if there is consent in writing the subject of personal data for the cross-border transfer of his personal data and / or the execution of an agreement to which the subject of personal data is a party.
8. Final provisions
  1. The user can get any clarifications on issues of interest regarding the processing of his personal data by contacting the Operator via e-mail [email protected]
  2. AT this document any changes in the personal data processing policy by the Operator will be reflected. The policy is valid indefinitely until it is replaced by a new version.
  3. The current version of the Policy in the public domain is located on the Internet at https://website/policy/.

From time to time I remember that I originally wanted to blog more about sociology and marketing, yes PR. And it has to be corrected. Unfortunately, I cannot write about my clients. This is unethical. Especially if he promised not to advertise your relationship. But as a marketer, I can express my expert opinion on the situations I encounter.

There is such a Moscow Internet provider Netbaynet. And they have a "promised payment" service. If you run out of money, and right now you are too lazy to run to look for an ATM, then you can press a button and delay the inevitable for a few days. Pay a little later.

http://www.netbynet.ru/internet/additional-services/pay/

"Promised payment
If there are not enough funds on your personal account, and it is not possible to make a payment, use the "Promised payment" service. At your request, you will be credited with a temporary payment for a period of 5 days, which will allow you to avoid blocking your accounts. You can read more about it on the Help.NETBYNET website.
Your caring provider
NETBYNET"

Unfortunately, this wonderful service does not actually work. It is especially unpleasant when with such a dull marketing approach you encounter while writing a report that needs to be submitted urgently.

I'm sitting, not touching anyone, when I suddenly realize that the Internet will be cut off tomorrow. Then I press the "promised payment" button and get a head start of five days. Well, that's what I thought at the time. The service seems to work. There is a note about this in your personal account.

But the next day the Internet is cut off. In your personal account, you can simultaneously see an inscription about the activation of the service, the promised payment and the lack of money in the account. As a decent user, I try to use their tech chat. The ticket warns me that the answer will be within three days. Hmm, I needed just a few days, waiting without the Internet for an answer on soap is not an option. You have to call their support.

After a series of switches, I end up with a bigger misanthrope than me. He asks me about my problem. I'm talking about the promised payment service. He finds out the number of the contract and cuts me off in mid-sentence. Like, waiting for the computer to find my contract.

Then everything repeats. He asks me about my problem. I'm talking about the promised payment again, to which he claims - I don't have enough money in my account. Yokarny babay, if I had money in my account, why should I use this service? I ask him if he knows the meaning of this service? He arrogantly, like a British aristocrat, is surprised: "Do I know?" And again he says that you cannot use this service if there is no money in the account.

You can look at the text above and see the absurdity of the situation.

Here I broke down, said that everything with him was clear to me and hung up. I went to the ATM and paid. The Internet has earned. Glory to Heaven!

The next day I received a letter on soap:

"Hello! Thank you for contacting technical support. Please clarify, is a high-speed connection connected, but there is no Internet access? Or is it getting an error when trying to connect?
--
Sincerely,
NETBYNET support service."

And I wrote to them that the service does not turn on, well, you already understood which one. And these guys, without checking anything, carry a blizzard about the cable when they needed to deal with their system for enabling services.

This is where marketers are usually scolded. So what about marketers? It's not that they are my colleagues. Some marketer came up with an excellent service that is really very convenient and is a competitive advantage for Netbynet. And here they are technical support- sludge and slag. Both phone and soap responses are an amazing example of incompetence. I tell them about Jacob, they tell me about everyone.

Eventually competitive advantage turns into a great reason to change the provider, since their sea and the same beeline did not treat me like that.

Always like this. Always a bunch of underdogs trying to put the blame on marketers. And it's about management. That's where the most a big problem Russian business.

APD. If, nevertheless, Netbaynet employees get to this post, then I will explain the essence of the problem. The service worker, not the user, should have figured it out. Apparently, if you use the "promised payment" service before the expiration of the payment period for the previous period, the system starts to fail.

Example, you paid for the Internet before the 5th day of the month. Three days before the end of the money on the account, they decided that it was necessary to quickly extend the Internet and turned on the "promised payment". Exactly on the 5th, the system will cut off the Internet for you, as it continues to assume that you paid only up to 5, and the included "promised payment" service does not take into account.

And it turns out that despite the fact that according to the terms of the service "promised payment" you still have a few days, but in fact the Internet stops working. This is what your employee could not understand, but tried to tell me some nonsense about the lack of money in the account.

 

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