Yandex taxi complaints phone number. Instructions for filing a complaint against Yandex taxi. Application form: nuances of proper design

Taxis make our life easier and faster. Moreover, this type of transportation is so popular that in some places it replaces travel by personal cars. And it is not surprising that there are hundreds of car rental services. And Yandex Taxi is one of them. The Yandex Taxi service itself has a huge number of advantages that other organizations lack. A convenient smartphone application, the ability to pay online, a customer support system - all this makes this service very attractive. But what to do if you encounter problems when using a taxi from Yandex? Of course, complain. In this article we will talk about how this is done. Content:

What can you complain about?
Complaint to Yandex Taxi
Complaint to Rospotrebnadzor
Lawsuit

What can you complain about? The answer to this question is simple - everything that seems unsatisfactory to you.

How to complain about Yandex taxi?

Attention

Yandex Taxi, being a legal entity providing paid transportation services, fully falls under the jurisdiction of this organization. So, in what cases should you complain to Rospotrebnadzor? The list of reasons is as wide as when complaining to Yandex Taxi itself - poor service, fraud, etc.

However, two more important points are added to it - refusal to cooperate with the client when contacting and repeated violation of the rules. It is for these reasons that most complaints are received.
Completing a claim with Rospotrebnadzor is a little more difficult than filing a complaint with Yandex Taxi itself, since a strict form must be followed. The claim consists of three parts:

Title. Contains general data on the department of Rospotrebnadzor, you and Yandex Taxi;
Information part.

How to file a complaint against a Yandex taxi driver

Important

During the legal battle, you can not only get your money back for the trip, but also compensate for moral and material damage. The claim is considered for up to ten days, after which, if the court accepts it, a hearing date is set.

Info

Most often, such litigation takes up to two months when it comes to civil liability, and up to six months when it comes to criminal jurisdiction. As a result of the litigation, the court may:

Compensate for moral and material damage.
Impose a fine on the company.

Yandex Taxi itself can then recover this amount from the driver during a recourse claim.
Deprive the driver of his license.

Oblige the company to apologize to the client.

You need to know what the fine is for an unbelted child. Find out what the fine is for stopping in the wrong place.

Trip review

And in this case, the client has the right to file a complaint. When calling, the taxi driver must fulfill the following obligations:

deliver the person to the place indicated when confirming the order. If the passenger was dropped off in another place, the situation is regarded as inconsistent with the contract.
Therefore, a person has the right to refuse to pay for a service provided to him poorly;
The client has the right to refuse the trip until the car arrives. In this case, he will not pay penalties. But if the driver has already arrived, you will have to pay compensation;
the customer of the service has the right to transport his luggage in the car, including plants and animals.
However, he must agree on this point with the taxi driver before placing an order.

Where to complain about Yandex taxi Moscow official website telephone dispatcher

On this resource, any user can leave a review about the trip and evaluate the quality of the service provided. To do this, you must fill out a certain form. It will be available immediately after the trip ends.

You need to select a certain number of stars, which corresponds to the quality of the service provided (this is your personal subjective opinion). Based on the assessments, each driver is given a rating.

This is the fastest, easiest and very effective way to complain about a taxi driver. Many taxi customers note that it is best to complain on the official website, since the resource has a professional support service.

Here, every negative review is always investigated, and, if necessary, the passenger is compensated for the losses incurred.

How to complain about a Yandex.taxi driver?

Contains a description of the problem, ways to solve it, various information relevant to the case, and your requirements;

Conclusion. It contains an inventory of the attached documents, the signature of the applicant and the date of filing the application with the court.

You can send your complaint to the department in person, through a representative with a power of attorney, or by registered mail.

It will be reviewed within 30 days, after which Rospotrebnadzor will send you an official response. Complain to the court If you have really serious disagreements with Yandex Taxi, then you should complain to the court.

This is not difficult to do - you just need to file a claim with your requirements. The form of the claim itself completely repeats the complaint to Rospotrebnadzor.

When submitting a completed application, it takes from 5 to 10 days to consider it, after which the judge will inform you whether the application complies with the standards and whether a case will be opened on it.

Complaint against Yandex taxi driver

Due to the huge increase in the popularity of the service, more and more people began to encounter poor-quality work; a variety of reasons can be mentioned here, for example, violation of traffic rules, non-compliance with the car, class, lack of professional ethics, and the like. Therefore, the looming question for a huge part of clients is where to complain about Yandex Taxi? Today we will consider this issue, we will also find out how complaint “letters” are drawn up, and what exactly can be pointed out as a discrepancy. We will also determine whether the company has its own telephone “address” for complaints.

What can you complain about?

The question is, of course, an interesting one; the answer to it can be drawn from the basic reasons. For example, pay attention to the list below, but remember that it is only basic, that is, there are at least five or six more reasons why you have the right to apply. So:

Inconsistency of cars, that is, instead of the ordered, for example, comfort class, a classic economy version from Yandex came to you. Or the cars were dirty, unkempt, with torn seats and the like.
A taxi driver who does not know professional etiquette is rude, insulting, aggressive, and the like.
Fraud, fraud on the part of the carrier and the service as a whole. For example, incorrect calculation of the cost of the trip, illegal debiting of funds.
Using a longer route, although there is a similar one, but with much less mileage. Classic examples are driving in traffic jams, in circles, that is, in this way the cost of the trip is increased, and, accordingly, earnings.
Violation of traffic rules, the company often very closely monitors the manifestation of disrespect on the part of drivers for traffic rules, so you can safely complain to the operator.

There are many other reasons why you have the right to file a complaint. Moreover, in any unclear or controversial situation, we recommend contacting a third party, for example, a taxi company or the Yandex aggregator. Where to complain is the first thing that comes to mind for passengers, the choice is not so huge, but remember that you always have several communication options:

application;
call to Yandex or a partner (taxi company);
contacting the police;
Rospotrebnadzor;

The service reviews all applications and provides a detailed response.

After an accident, a car cannot go onto the line.

How to write a complaint against a driver?

Yandex taxi write a complaint, how to do it? How to complain about a taxi driver, know that there are still no exact forms, questionnaires, applications that could regulate the exact form of the complaint. The general condition for writing must meet the following requirements:

Conciseness, that is, compliance with the specifically described situation and to the point.
Provide complete and detailed information about the carrier, driver, route, time of call, etc.
Try to avoid extremely aggressive, emotional statements, insults, threats, and informal language.
Indicate only the facts, there is no need to write your observations on this situation.
The complaint must be written in businesslike and legible language, without unnecessary usage.

How to write a complaint against a Yandex taxi driver? The answer, in principle, is generally given; more detailed instructions can always be found in the section itself, for example, in the appendix.

Over the past few years, standard operator taxi calling services have slowly but surely given way to large networks for calling taxi drivers via the Internet. Among them are Yandex Taxi, Gett, Uber and a number of other companies. There are many reasons for this - using these ordering methods is very convenient, fast and profitable. But this does not eliminate the standard problems that all people who are forced to use the services of taxi drivers face in one way or another.

How to complain about rude behavior on the part of the driver, cheating on money for deliberately choosing a long route, or violating traffic rules by a taxi driver?

Standard methods

The main state laws that regulate the activities of passenger taxis are Government Decree No. 112 of the Russian Federation “On approval of the Rules for the transportation of passengers and luggage by road transport and urban ground electric transport” dated 02/14/2009.

In accordance with these federal laws, you can complain about a taxi driver in one of the following ways:

Complaint to the head of the taxi service. Since Yandex does not own its own fleet of vehicles, but only issues orders, taxi drivers can work in completely different companies. You can find out which company the taxi belongs to in the license (permit to operate the transportation of passengers and luggage by passenger taxi). This license must be in every taxi; it is presented upon the first request of the passenger;
Rospotrebnadzor. An excellent way to write a complaint against a taxi driver is to use the electronic service of Rospotrebnadzor, located on the website of this organization. To do this, you need to refer to the section “Appeals from citizens”. The result of consideration of the complaint may be an unscheduled inspection of the taxi service or the writing of a resolution addressed to the local Department of Transport and Road Facilities;
Transport Department. You can usually find contact information for the local Department of Transport and Road Services, including a phone number to call in case of irregularities in the work of taxi drivers, on the city administration website. You will need to draw up a written application for the Yandex Taxi driver and leave it at the reception or office for consideration by management;
Prosecutor's office or court. Contacting law enforcement is a last resort. You should complain about a taxi driver to the prosecutor's office only if his actions were found to be of a criminal nature. For example, intentional infliction of harm to health.

Complaint to Yandex Taxi service

How to write a complaint against a taxi driver in the Yandex system itself? There are only 2 ways. The first of them involves leaving a review in the Yandex Taxi mobile application. You will be asked to write it immediately after the order is closed.

The second way is to use the feedback service on a special page of the Yandex website:

Click on the line “Leave a review of the trip” and open the form to fill out:

Items marked with a red asterisk (email, contact phone number, date and time of taxi pickup, comment text) are required to be filled out. After filling out all the fields, click the “Submit” button.

As a result of the complaint, the driver's rating may be lowered, which will significantly affect the number of orders he receives. In the most extreme case (if the rating has dropped to a critical level), in order to continue working in Yandex Taxi, he will need to undergo re-certification after some time.

The Yandex.Taxi service is very popular in Russia, and very often people encounter violations in the work of staff. In such a situation, the only way to improve the level of service is to file a complaint against the driver.

What can you complain about?

Filing a complaint to Yandex Taxi is mandatory in the following situations:

the car does not meet the client’s requirements (for example, the “comfort” class is replaced by “economy”);
untidy appearance of the car (dirt outside and inside, torn covers on seats, etc.);
non-compliance by the taxi driver with professional etiquette (rude statements, insults, aggressive behavior);
the driver or other employees of the service carry out fraud and fraudulent actions (the cost of the trip is calculated incorrectly, money is debited from the account without providing the service);
increasing the cost of work by choosing a longer route;
non-compliance with traffic rules.

You can also complain about other violations not included in this list. If the situation is controversial, then you should contact the aggregator (the company that receives and transmits orders for the transportation of passengers) Yandex, or a taxi company.

How to leave a complaint against a Yandex taxi driver?

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