Promised payment Rostelecom mobile communications. Terms of the service "Promised payment" on Rostelecom. Mandatory conditions for receiving the promised payment

"Trust payment" is an option provided by Rostelecom to subscribers who have run out of funds on their account. The client can borrow funds for home Internet, cellular communication and television. If there are no funds on the balance and it is not possible to replenish the account, the user can turn to this option. It is worth telling in more detail what Rostelecom Promised payment is and how much this function costs.

What is this service and what are the conditions for connection

It is worth starting with a description of the Trust payment. The option from Rostelecom allows you to always be in touch, even if the funds on the balance sheet are over. This function works simply - the client sends an application through a personal account or with a special request. If the client meets all the conditions for obtaining the option, then he is provided with money in debt. It is worth considering what conditions the company has set for receiving money:

only those subscribers of the company who use the services of the Internet or television of the company for at least three months can receive a loan;
the subscriber replenishes the balance monthly in the amount of at least 200 rubles;
there are no debts on the account that have a maturity of more than 15 days.

If all these conditions are met, then the client can find out how to take the Promised Payment on Rostelecom. The service is provided for both mobile phone and digital and Internet.

How to pay with a credit TV and Internet

If the user decides to take a loan, he must promise to return it, as well as pay for the use of the service. To receive money for further viewing of channels on a TV set-top box and access to the network, you must use:

Personal Area. Subscribers can connect services through their Rostelecom account. The service will be available if the user has registered in the personal account. Through a computer, you need to go to the official website and log in to your personal account. After that, the client goes to the "Promised payment" tab. It is required to indicate the amount of credit to be received on credit.
Call to the hotline number. To access the option, the customer can dial 8 800 3001 800 on their mobile to communicate with the operator. The company also provides another number 8 800 1000 800 on which the application will be processed. After the connection with the operator is established, the manager checks the owner's passport data and then activates the service.
Sending SMS. To take the Promised payment by Rostelecom to the Internet, you need to dial such a combination of 17 *, then write the amount that you need to receive. Sending is carried out to number 100. The money will be credited to the balance within 1 minute. The message is written without spaces.

note
A commission is charged for using the service, the user pays 5 rubles for each activation.

How to get a mobile sim card

To receive a trust payment from Rostelecom to a SIM card number, you need to send a special request. The service can be connected to a SIM card for those customers who use the prepaid payment system. When a user has connected a tariff with a postpaid system, he uses the services on credit. He is given 20 days to replenish the account. But the option can also be used on such a tariff plan if the client has no debt for 60 days. Speaking of prepaid, lending is often the only option to stay connected. A trust payment is required if the subscriber cannot top up the balance on time. There are several options for replenishing a mobile phone:

by calling hotline;
by sending a message;
using USSD command;
by visiting your personal account;
using the voice menu.

note
If the user orders a credit for mobile communication, then it is provided for a period of 5 days. There are also limits on the amount. The more the subscriber spends on communication per month, the more the company will lend.

Call to technical support

This is a simple option for receiving funds that works even if the subscriber has zero on his account. A call to technical support is not charged. To contact the operator, you need to dial 8 800 300 18 02 on your mobile , or number 8 800 1000 800 . The option is connected through the automatic menu. If this did not work out, you should wait for a connection with the manager. To make a connection, the user indicates his number, the amount of credit and the term.

USSD command

Sending a short request is considered the easiest and fastest way to receive a Trust Payment. In order to connect to the service in Rostelecom, the subscriber must use the short combination * 100 * 17 # . If the payment is available, then an SMS notification will be sent to the phone about the transfer of funds. This takes 1-2 minutes. The debt is provided to the subscriber for five days, after which it is withdrawn from the account.

note
It is necessary to send a USSD request from the number to which you want to activate the option.

SMS request

This method can be used on mobile communications. To do this, the combination 17 * is entered on the smartphone. The following is the amount to be paid. A request is sent to number 100. Within 1-3 minutes, funds will be credited to the account, and a notification about the activation of the option will be sent to the cell phone.

To get advice from the automatic menu of the company, you need to dial the number 100 * 17 on your smartphone and wait for the connection. After that, the user will be taken to the voice menu, where they will be told how to get a Trust Loan.

Personal Area

Not only users connected to the Internet and Rostelecom television can register in the personal account. When using a mobile connection, the client also gets access to the account. To activate such a payment through your personal account, you need:

go to the official website of the company and log in or use the mobile application;
go to the "Payment" item, and then find the "Promised payment" section there;
it is necessary to indicate one of the attached accounts, to which the money will have to be received;
it remains to click on the order or activation button.

All details of the operation will be displayed on the screen, the client must agree with them by ticking the box. After a few seconds, funds will be credited to the balance.

When options may be denied connection

There are situations when a client makes a request to connect the service, and in response he receives a refusal SMS. There are several reasons why this happens:

there are funds on the subscriber's account;
within three months the user account has been blocked (this is recorded in the system);
the client is not registered on the official website as a subscriber of Rostelecom;
within the last month the customer has already used the option;
the user activated the service last month and did not pay for it.

If these options do not work, then the problem may be a server failure. In this case, it is recommended to wait a few hours and try again.

The promised payment is considered a convenient option that allows customers to always be in touch. The service is provided for five days, after which it is required to pay off the debt and replenish the balance.

Service "Promised payment" allows you to use OnLime services on credit in the absence of Money on your personal account. The service is available to you in Automatic or Manual mode.

Automatic mode - the "Promised payment" service is activated automatically every time you approach the threshold of financial blocking, providing a few more days of uninterrupted use of the services and time to make a payment.

Manual mode - if the Personal account gets into financial blocking, the "Promised payment" service can be ordered by you independently in Personal account or via SMS.

You can order the Promised Payment service via SMS on your own from your mobile phone. Just send a free sms to a free number 2558 with the text: "Online OP".

1. Debt of the Personal Account should not exceed 100 rubles.

2. Re-ordering the "Promised Payment" service is possible no earlier than 30 days from the date of completion of the last loan.

3. The term of the provided loan for the "Promised Payment" service depends on your status in the OnLime Bonus loyalty program:

4. The loan period for the "Promised payment" service via SMS is provided for 3 days.

5. During the period of validity of the "Promised Payment" service, the subscription fee for all connected services is charged in full. The Promised Payment service is provided free of charge.

6. When ordering a service on your own after falling into a financial block, the unblocking of services occurs within an hour after the order.

7. During the operation of the "Promised Payment" service, the Subscriber must replenish the Personal Account in an amount equal to the amount of the debt at the time of payment and the subscription fee for all connected services, including the monthly payment for equipment. If the Subscriber has not replenished the Personal Account during the period of the "Promised Payment" service or not the entire amount has been deposited, the Personal Account is subject to financial blocking - access to all services will be blocked.

8. The option is not available for Subscribers with connected Automatic mode services "Promised payment".

9. A message can only be sent from a phone number that is listed as a contact in your personal account. In the case when the phone number is indicated on several contracts, the text of the SMS to the free number 2558 should be as follows: “Online OP 1234567”, where “1234567” is the number of the personal account to which the “Promised payment” option must be activated.

For those who constantly forget about replenishing their personal account, are in a hurry or are busy, Rostelecom has the Promised Payment service. This is an actual option, within the framework of which the client is given the opportunity to use the Internet, TV and mobile communications on credit, that is, even after the deadline for making a monthly payment has expired. "Promised payment" is a payment deferral for those who are forgetful or for those who currently do not have money. A few detailed instructions will tell you how to activate and deactivate this option, what are the conditions and benefits of enabling it.

The "Promised Payment" service is available to every Rostelecom subscriber, if he is an individual and a client of the company for more than three months. However, you should still read the terms of the offer, so that when the need arises, the activation of the function is successful. Requirements to be met:

absence accounts receivable for a period of more than 15 days;
repaid obligations for the service, and at least 30 days must pass from the moment of payment of the last loan;
the number must not be blocked for more than 10 days;
the option will not be available to users of the credit tariff plan;
for the previous two months, the amount of receipts to the operator's account must be at least 200 rubles;
only some subscribers can use the service twice a month, this is notified on the service page in the Personal Account.

How does Promised Payment work at Rostelecom?

The term of the described service is 5 days. The amount that will be credited to the account depends on how long the subscriber has been a client of Rostelecom: the longer, the larger the size of the trust loan. The maximum limit is 100 rubles, usually replenished from 10 to 100 rubles. The cost is 5 rubles. When displaying the balance, the accrued advance will be taken into account. If funds are not credited after the expiration of the option, the company will block access to services (Internet, mobile communications, television). In order to resume using the services, you need to pay the debt and make a monthly fee.

How to take the promised payment for the Internet and television in Rostelecom

So, how to borrow money from Rostelecom? To activate the "Promised Payment" from Rostelecom for advance connection to the Internet or television, you can use one of three simple methods.

Through the Personal Account. If the user has registered a Personal Account on the official website of the provider, he has the opportunity to go to the "Promised payment" tab and indicate the amount that he wants to receive in debt as a fee for access to the Internet or IPTV.
Make a phone call. You need to contact the service operator by dialing 8-800-3001-800, or call the single number 8-800-1000-800. The manager will accept the application only after the verification of the subscriber according to the passport data.
Send SMS. To resume using home Internet or television from Rostelecom, just send a message in the form: 17 * [amount_of_trust_payment] to number 100, and the money will be credited to the balance almost immediately. The body of the message must not contain spaces.

How to independently connect the promised payment to the mobile account of Rostelecom

Now let's figure out how to quickly borrow money from Rostelecom to use mobile communications. There are several ways.

Funds are credited to the balance immediately.

Service deactivation

It is no longer possible to disable the option after entering the request. If an application has been made, then you can only cancel it by replenishing the balance by an amount that exceeds the credit limit. This payment includes the cost of the service itself and the monthly fee. Otherwise, the service will deactivate itself within 5 days.

If the end date has arrived, and the user has not deposited funds, then his number will be blocked, the Internet and communications will be disconnected, and the trust payment will no longer be available.

Why "Promised Payment" might not be available

It happens that Rostelecom fails to connect the "Promised Payment". In what cases will there be a refusal? This happens if the subscriber does not meet the conditions. For example, he filed a request when the number was blocked or did not pay off the debt on time. The amount may not be received even when the user has overdue the previous payment or plans to use the service for the second time in 30 days. To find out if the service is available, you can view the history of cooperation and turnover on your personal account in your Personal Account.

Benefits and feedback from subscribers

Advantages of the "Promised Payment" service from Rostelecom:

affordable price;
instant money transfer to your account;
long credit period;
availability with a zero or negative balance.

Those users who already know how to connect the "Promised Payment" in Rostelecom have repeatedly highlighted these particular advantages of the service. Here are some customer reviews.

“The money was credited in a minute. Very convenient, the Internet was also immediately connected, I didn’t even have to wait an hour, ”- Daria, Yekaterinburg.

“I managed to close the loan, and the Internet did not disappear. Excellent service, I recommend connecting to everyone, ”- Valentina, Ivanovo.

“The salary is just at the end of the month, and this service helps to hold out. Very fast service” – Boris, Ufa.

“Before, I had to borrow from a friend all the time in order to have time to pay. And now for only 5 rubles you can postpone. They did it very cool, I use it almost every month, ”- Sergey, Moscow.

It is not always possible to keep track of the balance of a cell phone and replenish it in time. What if you need to make an urgent call on an important matter, and the answering machine says that there are not enough funds on the account? The easiest option is to connect a trust payment. This service is available from many operators. Rostelecom also provides it - the Promised Payment could be taken to the phone before, and with the transition to TELE2 this option has been preserved.

What is a Promised Payment?

This service is an opportunity to borrow from mobile operator a certain amount of money to replenish the balance of your phone. For Rostelecom subscribers, for example, a loan from 10 to 100 rubles is available. These funds are credited almost immediately after sending the request, you have to wait no more than 5 minutes. The debt is written off automatically after you replenish the balance of the phone.

Rostelecom does not provide the promised mobile payment to all subscribers. To connect it, you must be a cellular user from given operator at least 2 months. At the same time, the size of your monthly expenses for conversations. If you spend less than 200 rubles a month, the company will not give you a loan.

The current account balance also plays a role. If you have been in the red for more than 15 days, or the debt exceeds 10 rubles, you will be denied a communication loan. Therefore, it is better not to reach such a state. If you know that you will not be able to replenish your account in the near future, it is better to issue a “Promised Payment” from Rostelecom to your mobile communications in advance. As soon as the amount on your balance becomes less than 20 rubles, you can do it.

Important: before taking the promised payment to Rostelecom, it is worth remembering that this option is paid. The cost of the loan from the operator is 5 rubles.

This amount will also be deducted from you automatically as soon as you replenish your account. Moreover, it will be written off in the first place. For example, your balance is zero and you borrow 50 rubles from RTK, and after some time you replenish your account with 50 rubles. You will be charged 5 rubles for activating the option and 45 rubles to pay off the debt. As a result, your balance will be -5 rubles. It is worth remembering this nuance in order to avoid delays in use. cellular communication.

How can I receive the promised payment on Rostelecom?

There are three ways for Rostelecom mobile subscribers to apply for a loan for a cellular connection:

send USSD request;
make a connection in the Personal Account;
call the operator.

Calling the hotline is, of course, free of charge. But if you already have a negative balance on your account, you will not be able to contact the specialists. Alternatively, you can call from another phone and dictate your number to activate the service.

Attention: if you are interested in how to activate the Promised Payment on Rostelecom for a cell phone, do not call 8-800-1000-800. This is a phone technical support Internet and television services, and they will not be able to help you there. There is a separate number for mobile users: 8-800-300-18-02.

How to independently connect the "Promised Payment" to the mobile account of Rostelecom?

You can borrow money from a mobile operator to pay for communication services without interacting with company employees. The easiest option is to send a special request from your phone. This action, unlike a call, will be available even with a negative balance.

Dial *100*17*desired amount # on the keyboard and press the call button. Remember that the amount can be in the range from 10 to 100 rubles. It will take from 1 to 5 minutes to process the request, after which you will receive a message about enrollment borrowed money to the balance. If you do not meet the conditions for the provision of the Promised Payment service by Rostelecom, a refusal message will be sent to your phone number. You can find out about its reasons only from the subscriber support staff.

The second convenient way to independently connect the option is the Personal Account on the official website of the company. To connect a "credit line", you must be registered in it, and your mobile phone linked to the list of services. Then everything is simple: go to the personal account, in the "Payment" tab, select the "Promised payment" section. On the newly opened page you will see a list of services linked to your Personal Account. Select your cellular account in it, click the "Continue" button and enter the desired payment amount in the field that appears. Next, click "Continue" again, check the information and confirm the activation. Your request will be processed, as a result of which you will also receive a message on your cell phone.

Does TELE2 have this?

With the transition of all mobile clients of Rostelecom under the banner of TELE2 with the design of many previously familiar services, confusion arose. The new operator left the previous inquiries about the status of the personal account and the current tariff unchanged. But the rest of the service teams have changed. Today, if a former Rostelecom subscriber wants to issue a Promised Payment on the phone, you will have to figure out how to take, what to dial, where to call ... And does the new operator even have such a thing? We hasten to reassure you - TELE2 provides loans for cellular communications in the same way as RTK.

To take advantage of this offer, you just need to dial the combination *122*1# on your phone keypad and press the call button. You can also use your personal account on the Tele2 website or call the support service at short number 611.

Before making the promised payment to Rostelecom, it was necessary to use the services of this operator for at least 2 months. TELE2 gives loans to subscribers with a month of experience. The longer you are a client of the company, the larger amounts are available to you for a “loan”, and the longer the period for which you can apply for it. To find out what conditions are currently available to you, dial *122# and press call.

Information on how to put the promised payment on Rostelecom was common for all regions. In TELE2, the prices for this service and the terms of its provision vary greatly depending on the subscriber's place of registration. You can specify the conditions on the company's website, in the "Private clients" section. Select the menu item "Services", the sub-item "Always in touch" and find the link "Promised payment" on the page. There you can see the new prices and the procedure for providing the option.

Important: in order to use cellular communications on credit, your tariff must be prepaid. Subscribers of the credit settlement system are not provided with such an opportunity.

Despite the brand change, information on how to take the promised payment to Rostelecom will be relevant for a number of regions for some time. Transfer of subscribers is carried out gradually. If you are already using a TELE2 SIM card, remember that this operator, like RTK, has a number of sanctions in reserve for subscribers who have overdue their communication credit. If you want to use fiduciary payment regularly, don't miss paying off your debt on it. Then a convenient option will be available to you, and you will always stay in touch!

All consumers of Rostelecom know that the subscription fee for Internet access from this provider must be paid monthly by the 20th. At the same time, the disconnection of access to the network due to debt is always unexpected and happens at the most inopportune moment.

In this case, you can pay the presented invoice using a credit card or an electronic wallet on the operator's website. But what if there is no such possibility? It's simple - you need to use the service called "Promised Payment", which will extend your Internet access for another 5 days.

What is the Promised Payment, who can get it, and how much does it cost?

“Promised payment” is an extremely convenient service that allows you to replenish your personal account “on credit”. The ability to pay a fee for Internet access "in debt" will allow you to extend the use of the services of the Rostelecom provider even when there is a zero balance on the subscriber account.

If, due to circumstances, you do not have material resources, or simply do not have a credit card or payment terminal at hand, then you can activate the "Trust Payment" using the "Personal Account". Funds will be issued only for a specific period of time and only in a limited amount sufficient to restore Internet access.

The action of the "Trust payment" applies to payment for the following services:

1. home internet

2. To pay for telephony services

3. On interactive TV.

The presented service was developed by Rostelecom in the summer of 2012. Today it is included in the package of auxiliary options on any Home Internet tariff plan. Subscribers of archival tariffs also have access to it.

Subscribers of the following macro-regions can use the "Promised Payment":

Far East;
Siberia;
Northwest;
Ural;
Center;
Volga;
Moscow and region.

To activate the service, you must be a Rostelecom client for at least 3 months and spend at least 200 rubles in the provider's network.

The limit on the amount of "Trust" funds for individual equals 100 rubles. You can borrow money for a period up to 5 days. If during this time the user does not pay the debt, then further access to the service will be blocked for him for the next 30 days.

For each use of the Promised Payment, the consumer will have to pay 7 rubles. This is the amount of the subscription fee for using the service.

"Trust payment" is activated on Rostelecom's home Internet using two simple methods:

1. With customer service- for this, the subscriber needs to make a call to the number 8-800-1000-800 and ask the company's specialist to activate "credit funds". Be sure to prepare an agreement concluded with the provider. You will need to name the subscriber account number and personal data specified in the contract.

2. Through the "Personal Account"- you need to visit the provider's website, access to it is open even with a zero balance. Open the tab with the name "Personal Account" and go through the authorization procedure. The login here is the front number of the Rostelecom card that was issued when the Internet was connected. The password is also written on this card. After authorization, you need to open the "Internet" tab and go to the "Promised payment" column. In the field that appears, you need to specify the desired amount of "loan". At the end of the procedure, you must check the box that you agree to the terms of use of the service and click on the "Activation" icon.

Connecting the promised payment to the Rostelecom Internet through your personal account

Combination of numbers via SMS

In order to activate "Trust" money by phone, the consumer needs to dial the USSD command on his gadget *122*1# , and after that make a call. Funds will be credited to the subscriber's account within 1-2 minutes.

It must be remembered that for successful transactions on the user's balance should remain no more than +20 rubles and no less than -10 rubles. You can find out the amount available for borrowing "debt" by means of the USSD combination * 122 #, and after a call.

Through the "Personal Account" on the Rostelecom website

To activate the service through the "Personal Account" the user needs:

1. Pass a simple registration on the Rostelecom website and activate your "Personal Account" (if this has not been done before). After registration, the subscriber will receive email, which will contain a link to register a new account. You need to know that when registering, you must enter exactly the login and password that were issued to the subscriber when concluding an agreement with the provider.

2. In the "Personal Account" you need to go to the "Service Management" tab. Then enter your login and security password in the appropriate fields, which will give you access to your personal subscriber account. Next, go to the "Promised payment" column, where we enter the amount you need to receive in the "credit" as a probable payment for the provider's services.

3. After agreeing to the terms and confirming the application money will be deducted as payment for Internet access automatically. The user account will be replenished exclusively with the specified amount, which will allow further use of access to the network.

Over the next 5 days, you need to replenish your account in an amount equal to the “debt”. Otherwise, all options for which money was "borrowed" will be unavailable to the subscriber again. When checking his subscriber account, the user will be shown the amount of the "debt" and the final date of its repayment.

Why can a "Trust Payment" be refused?

"Trusted" means, to some extent, are a last resort for the consumer and the provider itself. For this reason, Rostelecom put forward a number of strict conditions that the subscriber who takes the "debt" must meet.

The conditions here are:

the user must be a client of the provider for at least the last 3 months;
the user must have a negative balance no longer than 15 days;
over the past 60 days, the consumer has spent at least 200 rubles in the provider's network;
at the time of taking "credit" funds, the user's balance should be in the range of -10 rubles. up to +20 rubles;
the service cannot be activated by subscribers using credit tariff plans.

Only if all the above requirements are met, the consumer will be able to easily activate the "Trust Payment".

Video about the service Promised payment from Rostelecom:

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