Poor quality plastic windows what to do. Poor installation of plastic windows. Procedure. What to do if you have installed low-quality plastic windows

Incorrect installation of plastic windows can lead to heat leakage, the penetration of unwanted air into the building and the accelerated destruction of window frames. Portal OKNA MEDIA presents 10 mistakes most often made by installers.

Many contractors install windows the way they did a few years ago, without the use of appropriate insulation materials and modern technologies. They install a window unit, apply foam and fix the frame without additional accessories to protect against moisture, considering this to be redundant. Installation is often done too quickly and carelessly, so as a result, plastic windows are weakly attached to the wall, and the mounting foam does not protect against moisture. What mistakes should be avoided during the installation of plastic windows?

Wrong window size

Such an error is the result of incorrect measurement of the window opening and such windows should not be installed at all: if they are too large, the insulation layer will not fit, if they are too small, they will look unsightly. In both cases, proper installation is impossible, and over time, blowing and penetration of moisture through such plastic windows will begin.

Improper surface cleaning

This happens both when replacing old windows with new ones, and when installing plastic windows in new buildings. Loose fragments of uncured mortar, debris, dust or old sealant residues cause the foam to bond poorly to the substrate. Pollution absorbs moisture and water, which can thus penetrate inside the house. They can also cause blowout.

Incorrect installation of PVC windows in terms of thermal insulation of walls

This error will contribute to the creation of cold bridges at the junction of the wall - window frame. In a single-layer wall, the window should be located in the middle of the wall, in a three-layer wall - in the plane of thermal insulation, and in a two-layer wall - at the very edge in the immediate vicinity of the insulation or go beyond it.

Poor-quality deposition of a plastic window in the wall

Excessive adjoining of the window frame to the architraves or slope will make it impossible to properly seal in these places. If, in addition, the junction of the PVC window frame and the wall is plastered, then, after some time, cracks will appear in this place as a result of compression and stretching of the window frame due to thermal expansion of the material. Moisture will eventually begin to penetrate through the cracks formed, which will lead to dampness of the wall insulation layer.

An error is also too large a distance from the window to the slope. This leads to an excessive load on the dowels or anchors, creating a risk of deformation and displacement of the plastic window under the influence of external loads. The maximum gap between the frame and the opening should be 3-4 cm (a little more from below if a window sill profile is installed). The correct distance of the frame from the casing is approximately 1.5 centimeters.

Clogged drainage hole profile in PVC windows

This contributes to the destruction of the frame and reduce the tightness of plastic windows. This situation may arise when replacing old windows with new ones, if the ebb is located higher than the inner window sill. In this case, systems of additional profiles are used and the windows are matched to the already existing wide platband.

Lack of a window sill

It will interfere with the sealing of the junction of the outer window sill and the window frame and can lead to the penetration of water under the window frame and moistening of the wall, and subsequently even to corrosion of the dowels. The window sill should be slightly narrower than the frame to allow the outer sill to be installed under the window frame.

Insufficient fastening of the plastic window to the wall

Using too few anchors or dowels can cause changes in the position of the window due to wind pressure, abrupt opening, elongation or shortening of the frame profile due to critical temperatures. The entire frame can warp, and the plaster around the window starts to crack. Difficulties with opening and closing, blowing and condensation will begin.

Dropping a window without supporting wedges or placing them in inappropriate places

If the window frame is located directly on the wall or a layer of insulation, then its movements can lead to cracking of the plaster and deformation of the window structure. Moisture and cold air will enter the room through the cracks.

Insufficient filling of joints with mounting foam

This is the only insulating material that fills the space between the plastic window and the wall, so its absence will lead to the formation of thermal bridges. Mounting foam should be applied carefully so that the space between the slope and the frame is tightly filled.

Eliminate the use of vapor barrier tape on the inside and vapor permeable tape on the outside

This causes a gradual deterioration of thermal insulation, the faster, the more moisture is formed in the room and the worse the PVC window is protected from moisture from the outside (for example, there is no casing). Plastic windows will wear out quickly and require replacement. So that the properties of the insulating material do not deteriorate over time, it is necessary to protect it from the inside with a vapor barrier material, and from the outside with a vapor-permeable layer. It is preferable to use appropriate tapes or films, which are widely available on the Russian market.

Knowing the most common mistakes in window installation can be useful, both for those who decide to install plastic windows on their own, and for those who entrusted this to a window company. In the second case, the customer has the opportunity to ensure that the new PVC windows are installed correctly. A similar approach is in most cases true when installing wooden eurowindows or aluminum windows.

The cause of drafts, a low level of heat or sound insulation can be several reasons at once: poorly made windows, installation, complaints about which appeared immediately after the installation of structures, as well as the desire of buyers to save on components. And today, the last point is mentioned less and less often when explaining the unsatisfactory performance of products, as buyers, taught by collective life experience, try not to purchase economy-class models and order only from trusted manufacturers. As a result, low-quality windows can most often end up with the client for two reasons - as a result of a manufacturing defect or due to improper installation. This article will explain in detail what buyers need to do in such situations.

Determine the root cause

If immediately or for some time after the windows were installed in the house, there were problems with their operation, it is necessary to understand what exactly provoked this. When there are no obvious traces of marriage and defects, it is recommended by a special method of profile structures. How to do this, read on OknaTrade. If no violations were found during the inspection, then the correct installation should be carefully checked - there is also a detailed article on this topic. Those who doubt their abilities can invite an independent expert - sometimes in such situations, customers immediately turn to the protection society consumer rights, but a considerable part of buyers decides to act independently.

Seasonal deformations of an unreinforced profile or the absence of an inert gas in a double-glazed window can generally be detected only in winter due to sudden drafts or critical heat losses. Due to the lost time, difficulties may arise when making claims, so many experts recommend installing windows not in the summer, but. This allows not only to quickly identify all the shortcomings, but also to save a lot of money.

What to do when the cause of problems with windows is identified

If the whole problem is in the installation, you can first try amicably to resolve the issue with the installers. To do this, contact the representative of the company or the head of the team and explain the essence of the problem. Responsible organizations value their reputation and prefer not to bring things to a scandal. Practical experience shows that normal installers will arrive at the facility within the agreed time and eliminate the problems that have arisen.

In cases where such actions are ineffective, and the installers ignore the informal requests of the window customer, the claim can force unscrupulous performers to change their behavior. At the same time, the complaint should be written not just in the form of a chaotic narrative, but according to certain rules:

the claim must be made in 2 copies, one of which remains with the customer, and the second is transferred to the contractor;
in the complaint, the first step is to indicate the exact name and address of the organization that undertook the execution of the order;
do not forget to leave your contact details - full name, phone number and address;
briefly and in great detail describe the essence of the problem, however, it is not required to list all the defects - it is enough to indicate the main drawback;
specifically and unambiguously indicate in the claim what exactly the contractor must do - return the funds, make a discount on products or replace the windows with new ones;
indicate the time range during which the performer is obliged to solve the problem - usually the period is 10 working days;
set the date and subscribe.

Sample claim for poor-quality installation of plastic windows

When transferring a claim to the contractor, you need to attach copies of sales receipts and the contract, and it is also recommended to play it safe in case the complaint is ignored. In this case, under favorable circumstances, an important document will turn into useless paper. To prevent this from happening, it is best to send a claim by registered mail. In this case, the delivery service, if necessary, will be able to confirm the delivery of the complaint.

During the transfer of the claim, it will not be superfluous to recall that the next step in solving the problem is litigation. Such information has a sobering effect on contractors, because they immediately understand how far the client is ready to go in defending their consumer rights.

What to do if the claim was ignored

If a complaint about low-quality plastic windows is ignored within the specified time frame, and company representatives either avoid contact or refuse to eliminate the shortcomings in various forms, it is necessary to resort to help statement of claim. When submitting, it must include:

the exact address of the organization whose employees provided low-quality services;
the name of the court;
your own contact details;
Full name of the head of the organization - it is in his name that a claim is drawn up;
a brief and understandable description of the essence of the problem;
the results of an independent examination and an agreement with checks.

Winning such a case in court with all the supporting documents is not so difficult. Some customers are afraid of the corruption component, but this is exactly the case when it is easier for the defendant to satisfy the plaintiff's demand than to get involved in dangerous and expensive adventures.

A claim to the court is filed only after the expiration of the deadline, which in the claim was set aside for the elimination of deficiencies. Before this date, the application will not be accepted and will not be considered.

What to do if the problem is in the windows themselves

If the essence of the problem is in the profile structures themselves, and not in the quality of their installation, it is recommended to act in a similar way - verbal appeal and writing a complaint in case of refusal to resolve the issue. In this case, there are cases when a claim should be written immediately:

windows, the sample of which in the company's showroom differs from the models delivered to the site;
profiles have a gray tint or yellow spots with stains;
the fittings work disgustingly, and traces of corrosion are visible on the surface of the mechanisms.

Such problems usually occur when the seller has decided. In such situations, it is better not to give time and room for maneuver, but to immediately proceed to tough actions. The first of these is a claim sent by registered mail.

Complaint letter for defective window or door installation

IP Ivanov Ivan Ivanovich

From: Alexandra Alexandrovna Petrova,

claim.

On January 18, 2026, I signed contract No. 20 with you for the delivery and installation of PVC products (plastic windows).

The cost of the order is 50796 rubles.

Warranty period 3 years.

I fulfilled my obligations to you, paid the cost of the order in full.

During operation, I found significant defects that could not be detected by me during installation: the platbands are poorly fixed on all installed windows, and condensate forms inside the double-glazed window (between the panes).

I have repeatedly verbally addressed your employees with a demand to eliminate the above-named shortcoming.

In mid-November, your workers tried to eliminate the defect by replacing the rubber seals, but the defect was not eliminated.

In accordance with Article 4 of the Law of the Russian Federation "On Protection of Consumer Rights", the seller (executor) is obliged to transfer to the consumer the goods (perform work, provide services), the quality of which corresponds to the contract. If there are no conditions in the contract on the quality of the goods (work, service), the seller (executor) is obliged to transfer to the consumer the goods (perform work, provide a service) suitable for the purposes for which goods (work, service) of this kind are usually used.

In accordance with paragraph 1.5 of Art. 29 of the Law of the Russian Federation "On Protection of Consumer Rights"

The consumer, upon detection of shortcomings in the work performed (service rendered), has the right, at his choice, to demand:

gratuitous elimination of shortcomings of the work performed (service rendered)

The consumer has the right to refuse to execute the contract for the performance of work (rendering of services) and demand full compensation for losses if, within the period established by the specified contract, the shortcomings of the work performed (service rendered) are not eliminated by the contractor. The consumer also has the right to refuse to execute the contract for the performance of work (rendering of services) if he discovers significant shortcomings in the work performed (rendered services) or other significant deviations from the terms of the contract.

In view of the foregoing, guided by Articles 4.29 of the Law "On Protection of Consumer Rights", I ask you to eliminate the defect that has manifested within 10 days from the receipt of this claim, namely, to fix the trim and replace the double-glazed windows with high-quality ones.

and also pay me the cost of paid legal services in the amount of 3,000 rubles.

If you refuse to fulfill my claim on a voluntary basis, I will be forced to file a lawsuit in court, where I will demand not only the fulfillment of my requirements, but also compensation for moral damage, payment of a penalty and a fine to the state revenue in the amount of 50% of the value of the claim.

Appendix:

a copy of the receipt for payment of legal services.

DATE SIGNATURE

It must be remembered that the claim is made in two copies (one for the company and the other for the customer. The claim can be submitted independently and asked to sign for receipt in both copies. Or you can send a registered letter to legal address performer.

Claim for the installation of plastic windows - how to write and what to demand

If you find that you have installed plastic windows of poor quality, then do not hesitate for a minute and scribble a claim against such a company. One of the most common problems is a sloppy work process. Most installers don't really care that you have freshly hung wallpaper and new laminate. They will just do their job without bothering to save other people's work. To avoid this, the first step is to persistently and clearly express your requirements for maintaining your apartment in its original form. Do not use “please”, “try” and other tendernesses that ordinary male installers absolutely do not perceive. “Guys, I immediately warn you, so that no one has problems, do everything as it should be and do not spoil anything in my apartment! It doesn’t matter to me how many orders you make besides mine today, I’ll do everything with high quality and without haste!” - Yes, yes, just say so, do not be shy. You can add that if the work is of poor quality, then you will not hesitate and write a claim. Immediately cut off any attempts by installers to freebie and quickly cut to the next order. Let them do everything at a normal pace. There is, of course, another option - you can offer installers some kind of bonus for their work, but then why did you pay money for installation?

The second option, when there is a claim for the installation of plastic windows, is poor-quality installation itself. Its main signs are blowing, fogging of windows, frost, gaps and loose fastening of components (for example, a window sill or slopes). To avoid such unfortunate consequences, it is recommended to contact a company that is trusted in your city, which is talked about positive reviews customers.

So, if you still encounter damage to property during work, then immediately go to the company, complain and write a claim for the installation of plastic windows. As compensation for damage, you can claim the amount paid for the installation, or an amount of money comparable to the damage caused. In principle, any adequate company will support you in such an intention, give money back and punish the installers so as not to undermine their reputation.

If we are talking about poor-quality installation of the windows themselves, then the consumer protection law comes to your defense.

The seller (executor) is obliged to transfer to the consumer a product (perform work, provide a service), the quality of which corresponds to the contract. If there are no conditions in the contract on the quality of the goods (work, service), the seller (executor) is obliged to transfer to the consumer the goods (perform work, provide a service) suitable for the purposes for which goods (work, service) of this kind are usually used.

(Article 4 of the Law of the Russian Federation "On Protection of Consumer Rights")

In accordance with paragraph 1.5 of Art. 29 of the Law of the Russian Federation “On Protection of Consumer Rights”, if deficiencies are discovered, the consumer has the right to a) demand the free elimination of deficiencies in the work performed (service rendered) b) refuse to execute the contract and demand full compensation for losses

In your claim, demand within seven days to eliminate the deficiencies and pay legal services in required amount. If the defect is significant, then ask for a refund. In advance in the claim, indicate that if you refuse to satisfy the requirements, you will be forced to go to court and, in addition to the requirements, compensate for moral damage, payment of a penalty and a fine to the state revenue in the amount of 50% of the claim value. Be persistent!

Grounds for filing a claim with a window company

A claim for plastic windows, a sample of which will help you draw up the document correctly, can be made to the supplier of goods and / or services in many cases. The most common defects in new window systems are:

Changing the color of the profile during the warranty period

- "weeping windows" in the cold season

Hardware failure

Violation of the tightness of the structure.

The basis for sending a claim may be non-compliance with the installation technology of high-quality window structures. This entails the distortion of frames and window sills, the occurrence of leaks during precipitation, the appearance of cracks on the slopes, and so on. A sample claim for windows will also come in handy in case of defects in double-glazed windows.

Making claims

A standard claim for windows must contain the details of the parties to the sale and purchase agreement, a description of the fact of the transaction, defects found (with a mandatory indication of the deadlines), and the requirements of the injured party. The latter may relate to the exchange of goods or compensation for damage (in the form of a reduction in the cost of the order, a refund of funds spent on eliminating defects, etc.).

The sample claim for low-quality windows also provides for the presence of applications. Complete with the document, copies of the contract of sale (provision of services), guarantee certificate, payment order (receipt) are sent to the contractor. Increases the chances of meeting the requirements of the conclusion of an independent examination. The latter is paid by the applicant, but he has the right to demand compensation from the supplier of goods and services. To do this, the corresponding paragraph is added to the document.

So, you are planning to deal with a window company on a legal plane. You no longer need to search for a document on the request "sample claim PVC windows". Download the document on our website, fill it out in accordance with the recommendations of specialists, send it to the service provider and achieve the restoration of violated consumer rights.

Claim (installation of plastic windows)

[artist name]

Address: [artist's address]

Home phone: [consumer phone]

Mob. phone: [optional]

Between me and you (your organization), an agreement was concluded dated [date] No. [contract number] for the order, sale and installation of structures - PVC windows. The obligations under the contract were performed by you improperly, the quality of the work performed does not tire me, namely:

1. The structures are not hermetic, during the period of frost, cold air blew heavily along the perimeters of the windows.

2. Very poor soundproofing, street noise with closed windows can be heard as well as with open windows.

According to Art. 4 of the Law of the Russian Federation On the Protection of Consumer Rights, the contractor is obliged to perform work (render a service), the quality of which corresponds to the contract. In the absence of conditions on the quality of work (service) in the contract, the performer is obliged to perform work (render a service) that meets the usual requirements and is suitable for the purposes for which this kind of work (service) is usually used.

According to Article 29 of the Law of the Russian Federation On the Protection of Consumer Rights, the consumer, upon detection of shortcomings in the work performed (service rendered), has the right, at his choice, to demand:

Free elimination of shortcomings of the work performed (service rendered)

Corresponding reduction in the price of the work performed (service rendered)

Free production of another thing of the same quality or re-performing the work

Reimbursement of expenses incurred by him to eliminate the shortcomings of the work performed (service rendered) on his own or by third parties.

The consumer has the right to refuse to execute the contract for the performance of work (rendering of services) and demand full compensation for losses if, within the period established by the specified contract, the shortcomings of the work performed (service rendered) are not eliminated by the contractor. The consumer also has the right to refuse to execute the contract for the performance of work (provision of services) if he finds significant deviations from the terms of the contract. The consumer also has the right to demand full compensation for losses caused to him due to shortcomings in the work performed (service rendered).

Based on the provisions of the Law of the Russian Federation On Consumer Rights Protection, I kindly ask you to ensure the presence of your specialist within 30 days from the date of receipt of the Claim to agree on the list of deficiencies, draw up the relevant Act and eliminate the identified deficiencies. I also ask you to establish a warranty period for the result of the work performed to eliminate deficiencies 1 (one) year from the date of acceptance by me of these works.

I would like to draw your attention to the fact that in case of delay in the fulfillment of these requirements beyond the period established by Art. 31 of the Consumer Protection Act, you will be obliged in accordance with paragraph 5 of Art. 28 of the Consumer Protection Act to pay me a penalty in the amount of 3% of the total price of the order for each day of delay.

If my claim is rejected, I will be forced to go to court to protect my consumer rights, where I will also demand full compensation for the losses caused to me and compensation for non-pecuniary damage (Basis: Articles 13-15 of the Law of the Russian Federation on the Protection of Consumer Rights). If the court satisfies my requirements, in accordance with Art. 100 of the Code of Civil Procedure of the Russian Federation, you will be charged the costs of paying for the services of my representative in court. In addition, for non-compliance with the voluntary procedure for meeting the requirements of the consumer, you will be fined by the court in the amount of 50% of the amount awarded by the court in favor of the consumer.

[date] [signature and full text]

What to do if you have installed low-quality plastic windows?

Have you been ripped off by a window company?

Dissatisfied with windows?

Money can and should be returned!

Most recently, you realized your little dream - you installed brand new plastic windows in your apartment. But they did not please the eye for long: something happened and the quality of the products suddenly ceased to suit you. Even a slight change in the color of the profile or a crack that suddenly appears, “weeping windows” in the winter, is already a reason to think that the manufacturer simply messed up when making your order. Not to mention more serious damage - broken fittings in the first weeks of careful use, or even unexpectedly discovered cracks, excluding the tightness of the product.

Or maybe you ordered beautiful windows. in an excellent configuration, which do not cause any complaints, but did the company let you down with the installation? Mounting foam, unprotected from external influences, sticks out from the side of the street. the frames were warped and cracked in places, although there was no negligence on your part? All this is a reason to complain about the company. who sold you low-quality windows or installed them incorrectly. How can you "put pressure" on the company and get off with little bloodshed if the company's management simply refuses to compensate for the damage or correct the identified shortcomings free of charge?

We make claims

In order to receive compensation for low-quality windows. it is necessary to write an appropriate claim - about the exchange or directly, about compensation. A claim demanding to eliminate the shortcomings of the work carried out will help those who have become victims of unscrupulous workers. Despite the fact that the claim is an official document, the form of writing remains free. Don't forget to indicate key points: to whom, from whom, date of writing, essence of the claim and your requirements. Very often this is enough.

The document must be written by hand in two identical copies: one is signed by the management of the company or store and remains in your hands to serve as a "live" confirmation that the company is considering the claim. Do not forget that in addition to the "despatch", you need to attach a number of documents: a copy of the receipt or contract for the purchase of goods or services and a copy of the warranty card. It is also advisable to contact the Consumer Protection Society. so that an independent examination is carried out, confirming the non-compliance of the quality of the product or service with the declared standards. A certified copy of the result of the examination must also be "given away" to the company.

What to do if the claim is refused?

It seems that the examination recognized the windows as wrecked, and the work as a product of the labor of a third-grader, but the company chose its own tactics. They just refuse to accept the claim! Still, it is too early to start a court: send a claim by registered mail. Valuable Documents are delivered to the recipients directly in the hands, and the date of delivery of the letter is saved in the mail, which can serve as proof of receipt of the claim in case of a need to go to court. For the same purposes, you can use the site http://info.russianpost.ru/servlet/post_item, which tracks the delivery date.

Refused to comply

Only a resolution directly to the claim or in separate document. If this happens, you should not despair - you already have the opinion of an independent expert on hand, with whom it will not be difficult to win a lawsuit. Once again, a consumer protection society awaits you, providing professional lawyer consulting victims of unscrupulous companies for free. So, you will have to file a lawsuit. How to do it?

The application may be handwritten or typed. The plaintiff must indicate not only his full name. but also the registration address and telephone number so that the representatives of the court could contact him at any time. Also, do not forget to indicate the name of the court you are applying to - you never know, maybe you will miss this "insignificant" detail. If the plaintiff is an organization, instead of registration, indicate the location of the company. The company must have a representative whose details and contacts are indicated in the claim.
Since in this case the defendant is entity, in the claim it is necessary to indicate the address of the company. If the defendant is a specific seller, installer or manager, then the claim is still sent to the name of the company's management.
In the claim, it is necessary to clearly and clearly indicate the violation by the defendant of your rights, freedoms or interests (legitimate), as well as describe the current situation. Remember that claims must be substantiated, so consult with a lawyer to correctly refer to laws according to which the defendant is "wrong".
In this case, it is often about money, so be sure to include in the claim the calculation of the disputed amounts of money. Moral compensation is a good thing, but for this you, again, will need legal advice. It is not so easy to get millions if no special damage has been done to you. Although you can always refer to the fact that because of the leaky windows, you were forced to breathe in the toxic fumes of the city. But this, again, will require additional expertise and solid evidence.
Copies of the check, warranty card, contract (if any) and the conclusion of the examination are attached to the application. If you have any other documents proving the violation of your rights, do not be too lazy to take these "papers" to the copier.

Attention! In the case of the purchase of low-quality windows or if poor-quality installation of plastic windows was made, it is completely pointless to file a claim immediately. The fact is that the law provides for the need to initially write a claim and only after the deadline for responding (indicated in the contract) to the claim expires. If the contract does not provide for this period, then you can file a claim immediately after you have evidence of receipt of the claim by the management of the company or a specific employee.

What are the chances to defend your right?

If the examination confirms the adequacy of your requirements, then the chances of a successful completion of the case are indecently high. Moreover, a chance to resolve the conflict more or less peacefully appears already at the time of filing a claim - the main thing is to subtly hint to the management of the window company. that "smell fried". Do you need a lawyer? It all depends on the amount of the claim and the company you are going to sue. In order to estimate your own costs, you should consult with a lawyer.

By the way, it is quite possible to make a claim for reimbursement of the costs of the court and an independent examination by the defendant! In case of a positive resolution of the case, you will not lose a penny, and justice will be restored! Finally, I would like to advise: contact only those companies that your friends advised you. So the chance to run into unscrupulous manufacturers and performers is reduced to zero.

Use of materials from the portal www.OknaInf.ru - only with a mandatory reference to the authors and the portal www.OknaInf.ru

Do you want your new windows to last as long as possible? Remember that buying quality products is only half the battle. It is equally important to install it according to all the rules and recommendations. If you do the installation carelessly, the consequences will not keep you waiting. So to the question “Poorly installed windows: what to do?” the answer will be to eliminate the marriage.

Errors during windows installation

Inexperienced craftsmen and just hacks during installation can make certain mistakes. The most common of them have long been known. This:

incorrect sealing of the window seam;
significant deviations from the vertical and horizontal lines of window blocks;
poor-quality deposition in the wall;
blockage of the drainage hole;
lack of window sill;
insufficient fastening;
poor placement of wedges;
lack of supporting support elements;
no spacers.

By the way, violations can be made not only at the installation stage. Incorrect measurement of the window opening will result in the manufacture of a frame of the wrong size. Real experts believe that windows that are not suitable in size should not be installed at all. However, an unscrupulous company, not wanting to be responsible for the mistake of employees, can still quietly mount such a structure, but one can not dream of any quality “service” of the product in the future.

Consequences of poor installation

Thinking in the spirit: “Windows were installed poorly: what to do, as they are - they are standing, and okay ...” is fundamentally wrong. It is better to act, because certain violations of technology can affect operation. So, insufficient fastening of a plastic window in the opening and installation of the product not in size lead to blowing, condensation, and difficulties with opening and closing.

If the joints are filled with too little foam, expect heat loss. And if the foam is poorly bonded to the substrate, then water can enter the room. The absence of supporting wedges sometimes even results in structural deformation.

How to deal with bad installation

If the windows were installed poorly, what should I do? First of all, evaluate the scale. In some cases, flaws can be corrected by yourself, without contacting specialists for this. For example, if the craftsmen missed a section of the frame when blowing it with mounting foam, it is easier to walk along the joints with the balloon on your own.

However, if you find that the frame is tilted or, for example, the installers saved on the plates, and in case of other errors that are quite serious, it is better to demand their correction from the company that installed the windows, or contact other specialists.

How to avoid poor quality installation?

In order to avoid such problems and not have to ask the question: “Poorly installed windows: what to do?”, It is better to entrust this work to those who can do it “five plus”.

If you want to save money, you should not act as an installer yourself and develop skills by practicing on the window openings of your own apartment. In case of a very likely failure, you will still have to pay for the rework, and the price may be higher. It is also not recommended to trust the installation team, which makes repairs in your home. Such "handymen of all trades", who are plumbers, and tilers, and electricians, are unlikely to be able to really perform the installation of windows with high quality. Therefore, it is best to entrust the installation to the specialists of the company from which you purchase products.

Installation of plastic windows and doors does not always lead to the results that the customer plans. Either the plastic turns yellow after a couple of months, then after installation, cracks go along the frame ... Otherwise, the money has been paid, but the ordered plastic structures are still missing. What to do in cases when there are problems with PVC windows and balcony doors, lawyers of the Consumers Union tell "Roskontrol".

1. The first thing to do is to determine the type of problem, lawyers advise.

The most common problems associated with the purchase and installation of PVC windows and doors are of two types:

· Violation of deadlines

1. You have made an advance payment, and the contractor is delaying the production and delivery of the PVC windows and doors you ordered.

2. The contractor failed to comply with the stipulated terms for the installation of plastic structures.

Important! If the problem is related to the deadlines, then the claim should be written to the one who violated the deadlines.

· Product defects or installation defects

1. The ordered product (windows and doors) was delivered on time, but it turned out that it was defective.

2. Installation work was carried out on time, but was carried out poorly.

3. During the operation of windows and doors, their hidden manufacturing defects were revealed.

Important! If the problem is related to defects, in the first case, you make a claim to the seller. In the second - the performer. In the third case, when the defect appears over time, it is not always immediately clear who is to blame. Either the marriage is manufacturing, or it's your fault and you misused the product. Either the imperfections of unscrupulous installers have borne fruit.

In the latter option, it is better to conduct an independent examination to make sure that the seller or the contractor is at fault. And in addition to assess the exact extent of the damage.

2. Conduct an examination

In the event that the product has a manufacturing defect, or there are installation defects, but the manufacturer / contractor refuses to take responsibility and eliminate the shortcomings, conduct an independent examination that will confirm the non-compliance of the quality of the product or service with the declared standards.

· Having found out with the help of experts who is really responsible for this or that problem that has arisen, apply with a claim to the responsible person.

· If the defect is of a manufacturing nature - then to the seller.

· If this is an installation defect - then to the company that was engaged in the installation of plastic structures in your apartment or office.

Important. Not always defects are non-working fittings, gaps between the wall and the window block that have not been sealed, or cracks in the plastic. Poor quality materials used in the manufacture of plastic windows and doors can become a source of dangerous toxic substances - for example, phenol or formaldehyde. If their content exceeds the maximum permissible concentration (MPC), this is also a reason for making a claim to the seller with the requirement to eliminate the shortcomings and compensate for moral damage.

3. Write a claim

· Write a claim addressed to the management of the company with which you have concluded a contract of sale or a contract for the manufacture / installation of windows.

· Indicate in the claim to whom and from whom it is, put the date of writing, indicate the essence of your claim and your requirements.

· Make a claim in 2 copies. Keep one of them, signed by the management of the seller (executor), for yourself.

· The company refuses to accept the claim? Send it by registered mail. The document will be delivered directly to the addressee. Postal employees will be able to confirm the date of delivery of the letter of claim (this will be required in court proceedings).

Attach evidence to the claim - copies of checks, warranty cards, a copy of the contract for the purchase of goods or services (a certified copy of the examination report, if any).

· In case of refusal or leaving the claim unanswered within 10 days - contact the supervisory authorities (Rospotrebnadzor), file a lawsuit in court.

Be careful when signing a contract

Often, customers read the contract of sale or the contract for the performance of work inattentively. Then, if there are complaints about the quality and installation of products, corresponding problems arise. To avoid them, the contract should stipulate:

The subject matter of the contract. (What exactly are you buying. Is it buying a finished product or making windows and doors to your size).

· The cost of the order, the size of the advance payment, the procedure and terms of payments. (If the terms are not specified, there will be difficulties in calculating the penalty).

· Exact terms of the beginning and the termination (execution) of the contract. It is good if intermediate deadlines for the completion of individual stages of work are indicated.

What services are included in the price. Usually these are conditionally free measuring services and delivery. finished products at your address. If there are no such items, get ready to pay extra for them in the future.

·Guarantee period. If it is not there, refuse the work or goods of this company.

Attention! Most often, one contract is concluded for three types of work at once: for the manufacture, supply and installation of plastic windows. This agreement is a mixed purchase and sale agreement and a household contract. If the company installs its products itself, this is normal, since all possible claims will be presented to one addressee.

Important!

· The seller and the executor may be different. If the seller does not install himself, but recommends installation work subcontractor, with the latter it is necessary to draw up a separate contract for the work. Such an agreement must contain the name and location (legal address) of the contractor's organization; the type and terms of the service, its price; warranty periods; consumer payment note Money; a sketch of products signed by the parties with an indication of the dimensions; position and signature of the person who accepted the order, and also the signature of the buyer.

· If you are not satisfied with any clause of the contract, demand changes. Do employees of the company assure you that the contract cannot be amended? Lie. This cannot be done only if the contract is classified as public.

·Keep one of the copies of the written contract signed by both parties, at least until the end of the warranty period. Also keep all attached documents, incl. sales and cashier's checks.

In addition, at the stage of concluding a contract, ask the seller (manufacturer, etc.) to show documents confirming the safety of materials used in the manufacture of window structures (declarations of conformity (for windows), hygiene certificates).

Your rights in case of failure to meet delivery or installation deadlines

Faced with such a problem as a violation of the deadlines for the performance of work under the contract for the manufacture and installation of plastic windows? The seller or contractor is obliged to pay a penalty for each day of delay.

The terms of delivery of plastic structures from the manufacturer/seller to the buyer have been violated:

· According to paragraph 3 of Art. 23.1 of the Consumer Protection Act, in case of violation of the term for the transfer of the prepaid goods established by the purchase and sale agreement, the seller pays the buyer a penalty - 0.5% from the amount of the advance payment for the goods for each day of delay.

The penalty is collected from the day when, under the contract of sale, the transfer of goods to the consumer should have been carried out, until the day the goods are actually transferred to the consumer or until the day the consumer's demand for the return of the amount previously paid by him is satisfied.

· However, you should not think that the longer the seller does not give you your order, the greater the amount of the penalty you will receive. By law, the amount of the penalty cannot exceed the amount of the advance payment for the goods.

If the goods are delivered on time, but the installation deadlines are violated, the penalty is calculated differently:

· According to Part 5 of Art. 28 of the Consumer Protection Act, in case of violation of the established deadlines for the performance of work, violation of the new deadlines for the performance of work assigned by the consumer the contractor is obliged to pay the consumer for each day of delay a penalty in the amount of 3% cost of doing the work. For each day, starting from the day when, under the contract, the work should have been performed until the day the work was actually performed, including by court decision

The amount of the penalty collected by the consumer cannot exceed the total penalty for the performance of the work.

If defects are found

· Manufactured defects visible at the time of delivery. For example, the measurer made incorrect measurements, and the windows do not match the openings. Either the fittings do not work properly, there are cracks in the double-glazed window, etc. When accepting a window, check that there are no visible flaws on it, check that the window or balcony door closes and opens without effort. If you see flaws, indicate them in the acceptance certificate.

· Hidden Defects appear after installation. It takes time to appreciate the consumer qualities of windows and doors, the quality of installation for the presence of hidden defects. Only over time, the color of the profile may change, or cracks may appear, excluding the tightness of the window unit.

Important! Windows are usually installed in the summer. And most hidden defects appear in winter, when it becomes clear that window blocks do not meet their purpose of protection from the cold, and not just from noise and dust.

In accordance with Article 18 of the Law on Consumer Rights Protection, upon discovering the shortcomings of the work performed (service rendered), you have the right to demand that these shortcomings be eliminated for you immediately and absolutely free of charge.

·You can demand a commensurate reduction in the purchase price.

·Also, if you corrected the deficiencies yourself or by engaging third parties, you can claim compensation for the costs incurred by you to eliminate the deficiencies.

· If the shortcomings are significant, feel free to demand the termination of the contract and the return of the funds paid under the contract.

Did the contractor make an attempt to correct something after your comments? Be sure to ask him for documentary evidence of the elimination of deficiencies.

If defects are found in the installation / assembly of metal-plastic structures, then in accordance with Art. 29 and 30 of the Consumer Protection Law, in addition to the above, you can set a reasonable time that you are ready to give the contractor to eliminate the shortcomings, for example 7-14 days.

If the defect is not corrected within the time period set by you, then a penalty of 3% is due from the contractor for each day of delay.

Important! If you find any shortcomings, send a claim to the contractor, indicating your requirements for the free elimination of shortcomings in the work and the deadline for such elimination.

If the deficiencies are not corrected, file a lawsuit.

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