Poorly catches yota. Yota is slow, what is the reason? Accidents and works

While working or playing on the Internet, sometimes you may notice unstable network performance. Pages take a long time to load, or even the connection is interrupted. Bad signal from mobile operators like Yota is common, but in some cases it can be fixed. Next, we will talk about what the main problems with communication with the Yota provider are most common, and how to improve the quality of Internet reception.

Among the reasons why the Yota mobile Internet does not work or does not work well, several main ones are highlighted. The most common are accidents and failures in the functioning of the network, as well as the lack of a signal at the location due to poor coverage.

Crashes and network failures

No operator is immune from accidents and technical failures. When there is no network in a certain area of \u200b\u200bthe covered area, Yota engineers begin to diagnose and correct the causes of the breakdown. Depending on how serious the accident has occurred, the time for troubleshooting can vary from several hours to several days. To make sure that there is no stable Yota signal, and this is due to a technical malfunction, you need to call the hotline at 8-800-550-00-07 or write to the support service on the website. Operators will inform about the reasons for the lack of communication and, possibly, provide guidance on the approximate timing of its elimination. Upon completion of the repair work, you will also receive a notification.

Poor coverage or weather

When you first connect Yota, or if the Internet is used in a new location, it is recommended to check the network coverage map on the operator's official website. If the pages load poorly, sometimes the connection is cut off, or the Internet does not work at all on a working tablet or other device, this may be due to poor Yota coverage or its complete absence. It is enough to change location, for example, go out into the corridor, bring the device to the window and check the signal quality. If it has improved, then it's a matter of coverage. You can call the operator's hotline and report it by giving your location. Perhaps the operator will take this into account and after some time (in most cases, several weeks), the signal will improve.

To understand why Iota began to catch a signal poorly and work in a familiar place, you can simply check the weather outside the window. During thunderstorms, gusty winds or fog, the internet may be slow. Usually, this problem resolves itself as soon as the weather conditions improve.

Broken phone or problem with SIM card

If the operators report that there are no accidents or technical problems on their part, and the location is within the coverage area, the reason that the Internet from Iota does not work on the mobile phone may be a breakdown of the gadget itself or a problem with the SIM card. To verify this, just try to restart the device. Connection problems are often resolved at this stage. If this does not help, you can move the SIM card to another slot, check if it is tight. It is not recommended to use micro-SIM and nano-SIM in slots designed for SIM cards of a standard size, as the chip may not fit tightly to the sensors.

To check the health of the slots, you can temporarily insert any other SIM card into your device and check the connection. If it is stable, then the problem lies in the SIM itself. The SIM card chip is very fragile, a scratch that is often invisible to the eye can lead to a poor connection. In this case, it is recommended to visit the nearest office of the Iota company (you can find out the address on the official website) with a passport and ask the manager to replace the SIM card.

Payment problem

The Internet is disconnected if there are not enough funds on the balance to connect the package. In your personal account or from operators in the support service, you can find out the date of the monthly write-off. To ensure uninterrupted access to the network, on this day or a day earlier, you need to replenish your personal account for the amount of the tariff for the next billing period. If the payment is made on time, you need to check the balance. In some payment systems, such as terminals, a commission is charged, which means that funds could be credited without taking it into account, and they are not enough to connect the package for the next month. If the balance on the personal account is zero, you should contact the operator's support service or the technical support of the payment service through which the payment was made. If you have a payment receipt, it is recommended that you prepare it and study it carefully before calling. Managers may need information about the full amount of payment (with and without commission), the date and time of the payment.

Settings problem or viruses

If, when connecting to the Internet from Yota, there is no access to the network, it is likely a virus infection. Some of them "intercept" traffic for their own purposes, or completely block it. You can check for viruses on your device by downloading an antivirus, but remember that not all of them can signal the presence or absence of this or that malicious content with absolute certainty. You can carry out full diagnostics and cleaning from viruses in specialized service centers. Wizards work with professional hardware and software, which dramatically increases the likelihood of detecting infected files and treating them.

Web pages load poorly or connection drops

If Yota's Internet connection disappears, or the modem does not connect to the Internet at all, problems may be inherent in the modem itself or the device that communicates with it. As a rule, this is expressed in the fact that the Yota Internet works slowly, and the modem often freezes, gives an error: "There is no connection", or the indicator of the 4G router is red. To cope with this will help contacting the technical support service of the operator or in any of the communication salons. During the conversation, you need to state the essence of the question, for example: "The Yota 4G LTE modem turns on, but does not work when connected to a computer." The operator will definitely clarify what kind of problem occurs: the modem does not connect to the network, or the Internet connection is simply slow. Usually, a small diagnosis, a verbal description of the symptoms of the problem, is enough so that he can identify the error. The technician may ask you to do things such as pull the modem out of the slot and then reinsert it, restart the computer, and so on. You need to be ready for these simple manipulations: first save all open documents, and also close programs so that the PC reboots faster. You can even remove a few unnecessary processes from startup.

Poor quality networking equipment

If all of the above tips do not help, the Internet from Iota still does not work well, slows down and dulls, or a stable network signal constantly disappears, you need to check the functionality of the network equipment. Only the operator's technicians can diagnose it. You need to call the hotline, if it was not possible to identify the breakdown on your own, or the problem was not resolved after the manager's advice, it is worth agreeing on the departure of the master. If the network equipment is defective, replacing it will help solve the problem. If you use your own equipment, and there is no connection to the Internet network, or the router does not distribute Wi-Fi, not only when using the Yota operator's network, you need to test another device. For example, borrow a router from your friends for testing and connect through it. Did the problem go away? Then you have to buy a new router.

Modem or power supply problem

When using the modem, it should be carefully inspected. If a 4G / LTE Yota modem is used, and it works intermittently, or the indicator is off, this means that a bad signal is associated with it. First of all, you need to check if the device is connected to the network, this may be one of the main reasons that the router or modem does not turn on. To do this, just go to the web interface and check that the connection status says “Connected to Yota”. If the device is not detected, not installed, and the computer freezes when the Yota modem is connected, which makes it impossible to enter the interface, then the equipment needs to be replaced.

So that there are no problems with the Internet from the Yota operator, and it works without interruptions, it is recommended to receive a SINR 2 RSRP -110 signal or better. To do this, you will need to walk around the house with a modem and find a place with the best reception. If the value is lower, the location is within the coverage area, you need to determine the status availability in the web interface.

If the status is unavailable, or the message "Please check the modem" appears, you need to make sure that it is connected to the computer without splitters and USB extenders. They can be the main reason why the Iota modem does not connect to your home or work laptop. It is recommended to check it on another computer as well. If there are no connection problems on the other device, the disconnections are related to the operation of the PC.

Often the modem does not have enough power to work properly, and it does not catch the network well. This is because it draws 500mA. You can solve this problem by disabling the storage device that is built into the modem:

in the Windows operating system, go to the "Device Manager";
select the category "USB Controllers";
find the modem storage device and disable it.

If the USB extension cable is too long or damaged, and the modem does not have enough power, this is the reason why the Yota modem does not connect to the 4G / LTE network.

If you are using a PC running MacOS, you need to do the following:

go to "Programs" and the "Utilities" folder;
run disk utility;
in the left part of the window, find the connected storage device, click on the ⏏ button or right-click on the name and select “Stop”.

Updates and drivers

If the Yota modem, designed to be used in the 4G / LTE format, does not work on Windows 7 and 10, or the laptop does not find a router connected to the network, this may be due to a long absence of operating system or driver updates. In this case, it is recommended to download and install updated driver versions and check for system updates. This will also solve the problem of why the system is constantly rebooting when connecting the Yota 4G modem to the computer.

If, when connecting the Yota modem, the computer displays various errors, you need to update the software or firmware of the directly connected modem.

Improving the quality of reception

You can check why there is no Yota signal reception or the reason for its poor quality by connecting another device in the same place. If the signal is also weak, then the problem is in poor coverage. However, there are opportunities to improve it:

use a satellite, indoor antenna or reflective grille;
apply boosters;
change the location of the modem (for example, raise it higher);
buy a modem with the ability to connect an external antenna.

We use boosters

A booster is a Wi-Fi signal booster for modems and routers, a kind of repeater, in case the connection from Yota is bad. An antenna must be connected to it, which will be installed on a hill or at the point where the signal picks up the best. The second antenna is located in the room in order to broadcast the signal itself to the devices directly.

Among the main advantages of using boosters is an almost one hundred percent guarantee that the signal will be improved and the speed of the Internet will increase. The equipment will work automatically and will not require additional participation.

The downside is the high price of such equipment, the average cost is from 25 to 50 US dollars.

Homemade antenna amplifier

In order not to buy expensive equipment, you can assemble a signal amplifier antenna with your own hands from improvised and available materials. Using the antenna will solve the problem of the router not picking up the Yota 4G signal. However, so that the assembled device does not burn out, it is necessary to have certain knowledge about working with such devices and to strictly follow all assembly instructions.

To create the antenna, you will need a wire about 45 centimeters long, pliers (or round-nose pliers, which will be more convenient for making bends), a 135 × 120 reflector, a file, a plastic can, scissors, insulating tape, a bar on which the antenna will be fixed, several self-tapping screws, a soldering iron and two cocktail tubes.

Instructions for assembling the amplifier antenna.

It is necessary to take the wire, mark it at 53-55 millimeters and bend it so that you get an eight of two rhombuses. The wire in the center must not touch.
Then you need to lay the workpiece on the reflector and draw an obtuse angle, it should be 120 ° from both ends of the workpiece.
It is necessary to drill a hole in the center of the reflector (the diameter is arbitrary, the main thing is that two wires with electrical tape fit into it), as well as two holes for self-tapping screws.
It is necessary to clean the ends of the wire with a file, pickle them with acid and solder the lower ends.
In a plastic jar (from gouache, for example), you need to measure about 36-40 millimeters from the bottom and cut holes in order to connect to the reflector obtained from the wire. Three holes must be drilled in the jar at the bottom, they must be located the same way and coincide with the holes on the reflector.
Next, you need to connect the jar with the reflector and the bar on which the antenna will be fixed, and screw the structure with self-tapping screws. A large center hole for the wires must also be drilled into the block.
Strip the 75 ohm cable about 15 centimeters in size, you should have two wires. You need to strip them, narrow them and carefully solder each to its own end of the reflector.
You need to put tubes on the wiring so that they do not come into contact with each other. Then you will need to connect the antenna to the cable: one wire is soldered to the previously stripped and etched body of the adapter from the antenna, the second to the central core of the cable.

Installing such a Yota signal amplifier antenna will significantly improve the quality of communication. It is enough to catch the signal by turning it towards the direction station or city center, where the coverage is better.

Previously, networks from G to H + were enough to access the Internet, but at the moment a modern person who wants to always have quick access to any information simply needs more advanced signaling technologies. Therefore, several years ago, manufacturers began to create a new type of networks - LTE (4G). Now it is quite difficult to find a high-quality device capable of working with LTE technology, but it is quite possible. More recently, Yota conquered the market with a fundamentally new 4G LTE modem with Wi-Fi distribution.

Technical characteristics of the Yota 4G LTE Wi-Fi modem:

LAN communication standard: IEEE 802.11 b / g / n 1 × 1;
Built-in multi-band antenna;
Single color indicator light (blue);
Internet access software is preinstalled in the device memory;
USB connection;
Dimensions: 92x35x13 mm;
Weight: 50 g;
Service life: 1 year.

But sometimes users who decide to buy a modem are faced with the problem of non-working devices and rush headlong to the store to return unusable goods, although these problems are often easily solved. So, we will try to sort out all types of problems with a non-working Yota 4G (LTE) modem, the reasons for their occurrence, as well as solutions.

Causes of malfunctions of the Yota 4G (LTE) modem

The main possible causes of problems with the Yota 4g (LTE) modem, from the most obvious to those requiring some effort to fix:

Incorrect or "knocked down" setting.
You don't have the required drivers.
There is no signal.
Network problems.
You just forgot to pay for the Internet.
Viruses.
Mechanical damage.

Yota 4G (LTE) modem settings

Let's start from the very beginning - directly from the installation and configuration of the modem. First, you can try reading the instructions - sometimes this item helps. If it doesn't work, try checking the instructions below to see if you did everything right.

On Win XP / Win7, back in 2012, there was a problem that the modem's LED, when connected to a computer, was continuously lit, demonstrating the connection, and the YotaAccess program wrote "Connect the modem". In this case, nothing will help you except to remove and insert the modem after loading the operating system.

Step by step setup:

Driver problem

If you have upgraded to Windows 10, and the modem you bought went on sale earlier, then the drivers for it are outdated and you need to download new ones.

See how the operating system identified the modem. This is done in the device manager. If everything is good, you will see an inscription in the list of modems "Modem yota 4g lte", if everything is bad, the system will display it incorrectly (For example, "Unknown device"), and there should not be an orange triangle with an exclamation mark next to the name.

How to fix it: Just download new drivers. Better from official or trusted sources.

How to install the driver:

Remove the device from the computer;
Run the downloaded driver installer (this requires administrator rights);
Follow the instructions of the installer;
Wait for the installation to complete and restart your computer.

Check visibility again with Device Manager. If the modem is still not recognized, then you have installed the wrong driver. Start at the beginning.

No Yota signal

Naturally, if the Yota Internet does not work, and the modem is blinking regularly, the first thing to do is check the signal level. It is possible that he is either simply weak or absent altogether.

The fact is that Yota is a fairly young provider in Russia and does not have such a large number of towers that, like MTS, Megafon and Tele2, it can sometimes catch the Internet even outside the city. Near the towers, the Internet will be of incredible quality, but in places far from it, the situation is sometimes deplorable.

Occasionally this is solved by moving the computer to another corner of the apartment, no matter how strange and stupid it may sound. Try checking the network in public places. In the worst case, you will have to change the provider and, therefore, the modem (if you don't want to risk it and reflash it).

Network problems

Sometimes there are isolated cases of network failure. This is a common occurrence and no provider is immune. Even weather conditions may well serve as a reason. If you think that the Yota 4G (LTE) modem is not working for this reason, then call the Yota support service and find out what happened. Soon the cause of the problem will be corrected and the connection will be restored. In addition, when you explain your problem, the consultants will be able to help you or offer to send a wizard.

You forgot to pay for the internet

This, I think, does not need to be explained. You can pay for the Internet:

At a bank branch;
Through an ATM;
Via terminals QIWI, Eleksnet, Kibreplat, etc .;
Through the Yota office;
On the website of the Yota provider;
Using an online bank or internet wallet;
Through intermediary sites (For example: Payment.ru, Paying.ru, PLATfon.ru).

Don't forget to check the exact cost of paying for your tariff plan.

Viruses

If no dancing with a tambourine helped, then you should check the Yota modem for viruses. To fix such problems on your own, it is enough to scan your computer with antivirus software and then cure potentially dangerous objects. Processes that cannot be treated must be removed or quarantined. After that, it is worth cleaning the registry, for example, with the CCleaner program. In the end, you must (as always) restart your computer.

Mechanical damage

You can show your computer and modem to specialists so that they can diagnose devices (this also applies to viruses). If you are told that the problem is in the modem, feel free to take it to the store under warranty if you have time. If the cause of the breakdown is yourself, then it is better to send the device for repair.

Sometimes situations arise when the Yota modem does not work. The reasons may vary.

Navigation

Despite the fact that you can find many positive reviews about Yota, sometimes some difficulties arise with the connection and operation of the modem itself.

But there is no particular reason for frustration, since many problems, why the Yota Internet does not work or we ourselves can, have long been resolved.

A few tips to increase your speed

For optimal Internet speed, install the modem at home in a place where the signal will be the best. As a rule, a window seat is the most suitable.

An excellent solution is to purchase a long cable for the computer and modem so that it reaches the windowsill.

What if the signal drops?

If the signal reception is poor, it is better to change the location. If this does not help and the signal was high up to a certain point, then it is better to contact the support service.

What to do in case of difficulties with authorization?

Yota modem does not work - what to do?

If your profile password is lost, you can restore it using a special form on the Yota website.

A situation may arise when the Yota profile does not load, but other sites are working. Then use a few guidelines:

Disable antivirus and firewall for a while
Disable other networks
Try to log in to your personal account from another browser

What if the pages are not loading?

First, make sure the modem is properly connected to the network. Log into the web interface and see what status your connection has. You should indicate that you are connected to Yota.

After that, get the signal level from the device so that its value is more than SINR 2 RSRP –110. If it is too low, then put the modem in a different place.

Also, if you cannot connect to the Internet, then turn off the antivirus and firewall for a while.

You can also reboot the device to get rid of the problem.

Frequent disconnection

If the signal reception is below SINR 2 RSRP -110, then do the following:

Make sure you are in an area with Yota coverage
If everything is in order with this, then change the location of the modem so that the signal is high
If the connection is dropped frequently, see if the web interface is available. If it does not open and a message is shown asking you to check the modem, then check that your device has a direct USB connection, and all torrents and unnecessary connections are turned off

Also see how the device works with another computer and if it sees it. If all is well, then you need to send your system unit for diagnostics

Modem Power Problem

Internet Yota does not work

Because of the amount of current consumed, the modem may not always have enough power. This problem is solved by disabling the storage device in the design of the modem. To do this:

Go to Device Manager
Select USB Controllers
Select unmount storage device

The problem may be that your modem and computer are connected by a faulty or too long wire.

So, if your Yota modem connects to the network, then use some of our tips above and your speed will recover.

Video: Wi-Fi modem Yota does not work. Repair easy

If you have a Yota provider, and suddenly you find that the Internet is not working, then it's time to figure out what the reason is. Here are some of the most common problems you can handle yourself.

On Android

Sometimes the reason that on Android is that the gadget does not spontaneously disconnect from the specified access point. This happens when you leave the operator's coverage area, and it is not possible to solve this problem automatically.

Try the following:

restart your device;
turn it on briefly and then immediately turn off the item "Only 2G networks".

Such simple manipulations help solve the problem if it does not work on Android. Such problems are relevant, mainly in those regions where the operator's coverage area is small.

Main reasons

Now we will analyze why the Internet does not work on the phone on Yota, and what can be done in each specific case.

Network failure
Quite a banal story, however, it cannot be discounted. This happens with other providers quite often, so if you have any suspicions, call technical support and find out. If there really was a problem, then just wait for it to be fixed. You will definitely be informed that Eta has restored the connection, and you can live peacefully on.
Bad weather conditions
Look out the window: it is possible that a hurricane is raging, and a strong wind damaged the transmission lines, and you are not alone without the Internet. Usually, when the weather returns to normal, the quality of the connection improves markedly. But here again, it will be useful to contact the operator and find out if everything is in order. If these two reasons don't suit you or seem unconvincing, let's move on.
Zero balance
Internet Yota does not work on your phone even when you forget to pay for services and top up your balance (with a negative indicator, of course, nothing will work). Correct this annoying misunderstanding and try to connect again. If you do not have enough funds, the operator offers to continue working at the minimum speed. However, from time to time, the Internet will still be disconnected, in order to avoid this, install.
There seems to be no signal
The station system at Iota in your area may not yet be well developed, so distance may negatively affect the signal strength. This often happens with other providers of mobile communications - in an underground parking lot or in a dense forest, you can not even rely on "five sticks".
Hardware problems
Yota internet still not working? Check the integrity of the equipment for the connection - the problem may be that. If all our methods do not help, it is likely that something is really broken for you, and now you need to repair it. Antenna, for example. Contact the service center.
Software problems
If there is no Internet Iota on the computer, you should update the drivers (and the network card as well), reinstall the Eta program. Restart your computer and check if there is any result. It is this procedure that eliminates most of the problems with the Network.
Viruses
If a large-scale software infection occurs, only professional service and repair will save you. But it is much cheaper to ask an experienced friend to "heal" your operating system or try to do it yourself. We must start, of course, with antivirus scanning. Then clean up the registry. Do not forget to reboot and reinstall drivers in a timely manner.

If all of the above methods did not help you, then just contact the Iota support service for detailed advice on your problem. Good luck!

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Questions on the topic

Dmitry 03/15/2018 11:24

We have been using yota for 5 years. The quality was normal, now some kind of horror. Their phone number is indicated which is blocked yota.russia8 800 700 55 00 now I'm trying to call another number. I've been calling for 20 minutes, the robot says the waiting time is 1 minute, then 2 minutes, then 3 minutes right now, already 5 minutes each says 5 minutes left Well, class! Thanks to iota for the internet which doesn't work. Paid for the year, the money is in the trash.

Irina 09/18/2017 17:51

I have been using this provider for 3 years, but the last 3 months problems have started to appear more and more often - the network disappears, then the Internet disappears, when it does not load at all, nothing helps, although I live in a 4g coverage area, other operators work excellently, it is very insulting, that the service began to work so badly

Kirill 09/01/2017 19:56

The connection worked great for 6 years. 07/27/17 just refuses to work to this day. And to this the provider does not know what the matter is or does not want to tell what the matter is. I would have understood that I lived somewhere in the village and here almost the center of Moscow, Che is just infuriating for garbage.

Vladimir 09/01/2017 05:12

Take back the time when yota just appeared in my! The quality of the Internet and connection was simply pleasing, but every month it got worse and worse and apparently soon it will be necessary to return to the previous operator, because the constant packet losses even in normal weather are already tired (I checked with other SIM cards except MegaFon, because he is also special) ...

Margarita 08/10/2017 02:44

Yeah, I contacted support. One month of unsubscribing. Why am I asking until July 1, the Internet worked fine, but now it does not work, if everything is in order on the BS. Where is the BS, which I caught earlier, I remember the Cell Id number. So they are great, they came up with an excuse - or they write "well, you go online, then everything is in order" (well, yes, the modem is outside while the weather is good, but the ping is 200, and the speed is up to 1 Mb / s, despite the fact that earlier worked quietly in the room). Or they write "well, you don't go online, then the modem does not work." At the same time, the fact that this supposedly non-working modem worked quietly with another application created earlier and later does not bother them. So we walk in a circle. Contact technical support! This will help ...

Many subscribers cannot imagine their day without the Internet. What to do if Yota Internet does not work completely unexpectedly for you, what is the reason? There may be several reasons for this problem, you should pay attention to the most popular and frequent ones.

Slow internet or no internet at all

Bad Internet Iota may be related to the router itself. In this case, you will need:

install new firmware on this device;
throw off all available settings;
set everything up again.

In such a situation, it would be good to connect the device to a router that functions exactly, is in perfect condition, in order to check the Internet.

There is one more reason why Yota works slowly - poor reception of the base station. It can all be due to poor network signal reception. This means that the power of your modem is not enough in order to stably catch the incoming signal. There is a way out of this situation - you just need to increase the speed of the Internet if possible.
Perhaps the Yota Internet stopped working normally simply because your modem broke down. No one is immune from such a situation.
Wondering why your internet is very slow? First, check your balance. Maybe you just forgot to replenish it in a timely manner, it is for this rather commonplace reason that the Internet today stopped spoiling you with excellent speed. In order for everything to function normally again, there is only one need to do: top up the balance in any way convenient for you.
There is another example when the Internet started to work poorly: it's all about your computer. For example, viruses on your device are doing well, there are problems with the operating system.
Slow internet on your phone? Most likely, there is simply no network at the moment, wait until the moment when the connection finally appears.

Solving the problem with the help of a specialist

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