The promised payment to Rostelecom mobile communications. Conditions for the provision of the Promised Payment service to Rostelecom. Prerequisites for receiving the promised payment

"Trust payment" is an option provided by Rostelecom to subscribers who have run out of funds in their account. The client can borrow funds for home Internet, cellular communication and television. If there are no funds on the balance and there is no possibility to replenish the account, the user can turn to this option. It is worth telling in more detail what Rostelecom Promised Payment is and how much this function costs.

What is this service and what are the conditions for connection

It is worth starting with the description of the Trust Payment. The option from Rostelecom allows you to always be in touch, even if the funds on the balance are out. This function works simply - the client sends an application through his personal account or by a special request. If the client meets all the conditions for receiving the option, then he is given money on credit. It is worth considering what conditions the company has set for receiving money:

only those subscribers of the company who have been using the company's Internet or television services for at least three months can receive a loan;
the subscriber replenishes the balance monthly for at least 200 rubles;
there are no debts on the account that have a term of more than 15 days.

If all these conditions are met, then the client can learn how to take the Promised Payment to Rostelecom. The service is provided both for a mobile phone and for digital and Internet.

How to pay by credit TV and Internet

If the user decided to take out a loan, he must promise to return it, as well as pay for the use of the service. To get money for further viewing of channels on a TV set-top box and going online, you must use:

Personal Area. Subscribers can connect services through their Rostelecom account. The service will be available if the user has registered in the LC. Through a computer, you need to go to the official website and log in to your personal account. After that, the client goes to the "Promised payment" tab. It is required to indicate the amount of crediting, which must be received on credit.
Call to the hotline number. To access the option, the client can dial 8 800 3001 800 on the mobile number to communicate with the operator. The company also provides another number 8 800 1000 800 where the application will be processed. After the connection with the operator is established, the manager verifies the owner's passport data, and then activates the service.
Sending SMS. To take the Promised Payment of Rostelecom to the Internet, you need to dial such a combination 17 *, then the amount you want to receive is written. Sending is carried out to number 100. The money will be credited to the balance within 1 minute. The message is written without spaces.

note
A commission is charged for using the service, for each activation the user pays 5 rubles.

How to get a mobile SIM card

To receive a trust payment by Rostelecom to a SIM card number, you need to send a special request. The service can be connected to the SIM card for those customers who use the prepaid payment system. When a user has connected a tariff with a postpaid system, then he uses the services on credit. He is given 20 days to replenish his account. But the option can also be used on such a tariff plan if the client does not have a debt for 60 days. When it comes to prepaid settlement, lending is often the only option to stay connected. A trust payment is required if the subscriber cannot top up the balance on time. There are several options for mobile top-up:

by calling hotline;
by sending a message;
using the USSD command;
by visiting your personal account;
using the voice menu.

note
If the user orders a loan for mobile communications, then it is provided for a period of 5 days. There are also limits on the amount. The more a subscriber spends a month on communication, the more the company will lend.

Call to technical support

This is a simple option for receiving funds, which works even if the subscriber's account is zero. A call to technical support is free of charge. To contact the operator, you need to dial 8 800 300 18 02 , or number 8 800 1000 800 ... The option is connected via the automatic menu. If you did not succeed in doing this, you should wait for the connection with the manager. To make a connection, the user indicates his number, the amount to be credited and the term.

USSD command

Sending a short request is considered the easiest and fastest way to receive a Trusted Payment. To connect to the service in Rostelecom, the subscriber must use the short combination * 100 * 17 # ... If the payment is available, then an SMS notification will be sent to the phone about the crediting of funds. This takes 1-2 minutes. The debt is provided to the subscriber for five days, after which it is debited from the account.

note
The USSD request must be sent from the number to which the option is to be connected.

SMS request

This method can be used on mobile communications. For this, the combination 17 * is entered on the smartphone. Next, the amount required for crediting is indicated. A request is sent to number 100. Within 1-3 minutes, funds will be credited to the account, and a notification about activation of the option will be sent to the cell phone.

To get advice from the company's automatic menu, you need to dial 100 * 17 on your smartphone and wait for the connection. After that, the user will be taken to the voice menu, where he will be told how to get a Trust Loan.

Personal Area

Not only users connected to the Internet and television of Rostelecom can register in the LC. When using mobile communications, the client also gains access to the account. To activate such a payment through your personal account, you need:

go to the official website of the company and log in or use the mobile application;
go to the "Payment" item, and then find the "Promised payment" section there;
you must indicate one of the attached accounts to which the money will have to be received;
it remains to click on the order or activation button.

All details of the operation will be displayed on the screen, the client must agree with them by checking the box. After a few seconds, funds will be credited to the balance.

When options may refuse to connect

There are situations when the client makes a request to connect the service, and in response he receives an SMS about the refusal. There are several reasons why this happens:

there are funds on the subscriber's account;
within three months the user account was blocked (this is recorded in the system);
the client is not registered on the official website as a subscriber of Rostelecom;
the client has already used the option within the last month;
the user connected the service last month and did not pay for it.

If these options do not work, then the problem might be a server crash. In this case, it is recommended to wait a few hours and try again.

A promised payment is considered a convenient option that allows customers to always be in touch. The service is provided for five days, after which it is required to pay off the debt and top up the balance.

Service "Promised payment" allows you to use OnLime services on credit in the absence of money on your personal account. The service is available to you in Automatic or Manual mode.

Automatic mode - the Promised Payment service is activated automatically every time you approach the financial blocking threshold, providing several more days of uninterrupted use of the services and time for making a payment.

Manual mode - if your Personal Account gets financially blocked, the Promised Payment service can be ordered by you yourself at Personal account or via SMS.

You can order the Promised Payment service via SMS on your own from your mobile phone. Just send a free sms message to the toll free number 2558 with the text: "Online OP".

1. The debt of the Personal Account should not exceed 100 rubles.

2. Re-ordering the Promised Payment service is possible not earlier than 30 days from the date of completion of the last loan.

3. The term of the loan provided for the "Promised Payment" service depends on your status in the OnLime Bonus loyalty program:

4. The term of the loan for the Promised Payment service via SMS is provided for 3 days.

5. During the period of the "Promised Payment" service, the subscription fee for all connected services is charged in full. The Promised Payment service is provided free of charge.

6. When ordering a service on your own after falling into a financial block, the services are unblocked within an hour after ordering.

7. During the validity of the Promised Payment service, the Subscriber must replenish the Personal Account in an amount equal to the amount owed at the time of payment and the subscription fee for all connected services, including the monthly payment for equipment. If the Subscriber has not replenished the Personal Account during the "Promised Payment" service or not the entire amount has been paid, the Personal Account is financially blocked - access to all services will be blocked.

8. The option is not available for Subscribers with a connected Automatic mode services "Promised payment".

9. The message can be sent only from the phone number, which is indicated as a contact in your personal account. In the case when the phone number is indicated on several contracts, the text of the SMS to the toll-free number 2558 should be as follows: “Online OP 1234567”, where “1234567” is the number of the personal account to which the “Promised payment” option must be activated.

For those who constantly forget about replenishing their personal account, are in a hurry or busy, Rostelecom has the Promised Payment service. This is a relevant option, within which the client is given the opportunity to use the Internet, TV and mobile communications on credit, that is, even after the term for making the monthly payment has expired. "Promised Payment" is a deferred payment for those who are forgetful or for those who currently have no money. A few detailed instructions will tell you how to activate and deactivate this option, what are the conditions and advantages of enabling it.

The Promised Payment service is available to every Rostelecom subscriber if he is an individual and a client of the company for more than three months. However, you should still familiarize yourself with the terms of the offer so that, when the need arises, the activation of the function is successful. Requirements to be met:

absence accounts receivable for more than 15 days;
extinguished obligations for the service, and at least 30 days must elapse from the moment of payment of the last loan;
the number should not be blocked for more than 10 days;
the option will not be available to users of the credit tariff plan;
for the two previous months, the amount of receipts to the operator's account must be at least 200 rubles;
only some subscribers can use the service twice a month, this is notified on the service page in the Personal Account.

How does Promised Payment work for Rostelecom?

The described service is valid for 5 days. The amount credited to the account depends on how long the subscriber has been a client of Rostelecom: the longer, the larger the trust loan will be. The maximum limit is 100 rubles, usually from 10 to 100 rubles. The cost is 5 rubles. When displaying the balance, the accrued advance will be taken into account. If funds are not credited after the expiration of the option, the company will block access to services (Internet, mobile communications, television). In order to resume using the services, you need to pay the debt and make a monthly installment.

How to get the promised payment for Internet and television in Rostelecom

So, how to borrow money from Rostelecom? To activate the "Promised Payment" from Rostelecom for an advance connection to the Internet or television, you can use one of three simple methods.

Through your Personal Account. If the user has registered a Personal Account on the official website of the provider, he has the opportunity to go to the "Promised payment" tab and indicate the amount he wants to borrow as a payment for access to the Internet or IPTV.
Make a phone call. You need to contact the service operator by dialing 8-800-3001-800, or call the single number 8-800-1000-800. The manager will accept the application only after the subscriber has been verified by passport data.
Send SMS. To resume using home Internet or TV from Rostelecom, it is enough to send a message in the form: 17 * [amount_of_trusted_payment] to number 100, and the money will be credited to the balance almost immediately. There must be no spaces in the message text.

How to independently connect the promised payment to the Rostelecom mobile account

Now let's figure out how to quickly borrow funds from Rostelecom for using mobile communications. There are several ways.

Funds are credited to the balance immediately.

Service disconnection

It is no longer possible to disable the option after entering the request. If an application was made, then you can refuse it only by replenishing the balance for an amount that exceeds the credit limit. This payment includes the cost of the service itself and the monthly fee. Otherwise, the service will deactivate itself within 5 days.

If the end date has come, and the user has not deposited funds, then his number will be blocked, the Internet and communications will be disconnected, and the trust payment will no longer be available.

Why "Promised Payment" may not be available

It happens that Rostelecom cannot connect the Promised Payment. In what cases will a refusal come? This happens if the subscriber does not meet the conditions. For example, he submitted a request with a blocked number or did not pay off the debt on time. The amount may not be received even when the user is late in the previous payment or plans to use the service for the second time in 30 days. To find out if the service is available, you can view the history of cooperation and turnovers on your personal account in your Personal Account.

Benefits and customer reviews

Advantages of the Promised Payment service from Rostelecom:

affordable price;
instant crediting of money to your account;
long lending period;
availability with zero or negative balance.

Those users who already know how to connect the Promised Payment in Rostelecom have repeatedly highlighted exactly these advantages of the service. Here are some customer reviews.

“The money was credited in a minute. It is very convenient, the Internet was also immediately connected, I didn't even have to wait an hour, ”- Daria, Yekaterinburg.

“I managed to close the loan, and the Internet did not disappear. Excellent service, I recommend to everyone to connect ”, - Valentina, Ivanovo.

“The salary is just at the end of the month, and this service helps to hold out. Very fast service ", - Boris, Ufa.

“Before, you had to borrow all the time from a friend to have time to pay. And now you can postpone it for just 5 rubles. We did it very cool, I use it almost every month ”, - Sergey, Moscow.

It is not always possible to keep track of the balance of a cell phone and replenish it in time. What if you urgently need to call on an important matter, and the answering machine says that there are not enough funds in the account? The easiest option is to connect a trust payment. Many operators have this service. It is also provided by Rostelecom - it was possible to take the Promised Payment to the phone earlier, and with the transition to TELE2 this option was retained.

What is Promised Payment?

This service is an opportunity to borrow a certain amount of money from a mobile operator to replenish the balance of your phone. Rostelecom subscribers, for example, have access to loans from 10 to 100 rubles. These funds are credited almost immediately after the request is sent, you have to wait no more than 5 minutes. Debt is written off automatically after you replenish your phone balance.

Rostelecom does not provide the promised mobile payment to all subscribers. To connect, you must be a cellular user from this operator at least 2 months. In this case, the value of your monthly expenses to talk. If you spend less than 200 rubles per month, the company will not provide you with a loan.

The current account balance also plays a role. If you are in the red for more than 15 days, or the debt exceeds 10 rubles, you will be denied a loan for communication. Therefore, it is better not to reach such a state. If you know that you will not be able to replenish your account in the near future, it is better to issue the Promised Payment from Rostelecom for mobile communications in advance. As soon as the amount on your balance becomes less than 20 rubles, you can do it.

Important: before taking the promised payment to Rostelecom, remember that this option is paid. The cost of a loan from the operator is 5 rubles.

This amount will also be debited from you automatically as soon as you top up your account. Moreover, it will be written off first. For example, your balance is zero and you borrow 50 rubles from RTK, and after a while you replenish your account with 50 rubles. You will be charged 5 rubles for activating the option and 45 rubles to pay off the debt. As a result, your balance will be -5 rubles. This nuance is worth remembering in order to avoid delays in use. cellular communication.

How can you get the promised payment to Rostelecom?

Rostelecom mobile subscribers have three ways to obtain a loan for cellular communication:

send a USSD request;
make a connection in the Personal Account;
call the operator.

Calling the hotline is naturally free. But if you already have a negative balance on your account, you will not be able to contact the specialists. Alternatively, you can call from another phone and dictate your number to activate the service.

Attention: if you are interested in how to activate the Promised Payment on Rostelecom for a cell phone, do not call 8-800-1000-800. This is a phone technical support Internet and television services, and they will not be able to help you there. There is a separate number for mobile users: 8-800-300-18-02.

How to independently connect Promised Payment to a Rostelecom mobile account?

Borrow money from mobile operator you can pay for communication services without interacting with company employees. The easiest option is to send a special request from your phone. This action, unlike a call, will be available even with a negative balance.

Dial * 100 * 17 * the desired amount # and press the call button. Remember that the amount can be in the range from 10 to 100 rubles. Processing the request will take from 1 to 5 minutes, after which you will receive a message about enrollment borrowed money on the balance sheet. If you do not meet the terms of Rostelecom's provision of the Promised Payment service, a refusal message will be sent to your phone number. You can find out about its reasons only from the customer support staff.

The second convenient way to connect the option on your own is your Personal Account on the company's official website. To connect a "line of credit", you must be registered in it, and your mobile phone linked to the list of services. Then everything is simple: go to the LC, in the "Payment" tab, select the "Promised payment" section. On the newly opened page, you will see a list of services linked to your Personal Account. Select your cell account in it, click the "Continue" button and enter the desired payment amount in the field that appears. Then click "Continue" again, check the information and confirm the activation. Your request will go to processing, as a result of which you will also receive a message to your cell phone.

Does TELE2 have this?

Confusion arose with the transition of all Rostelecom mobile clients under the TELE2 banner with the registration of many previously familiar services. The new operator left the previous inquiries about the state of the personal account and the current tariff unchanged. But the rest of the service teams have changed. If a former Rostelecom subscriber wants to issue the Promised Payment on his phone today, he will have to figure out how to get it, what to dial, where to call ... And does the new operator even have such a thing? We hasten to reassure you - TELE2 provides loans for cellular communications in the same way as RTK.

To take advantage of this offer, you just need to dial the combination * 122 * 1 # on the keyboard of your phone and press the call button. You can also use your personal account on the Tele2 website or call the support service on short number 611.

Before making the promised payment to Rostelecom, it was necessary to use the services of this operator for at least 2 months. TELE2 gives loans to subscribers with a month's experience. The longer you have been a client of the company, the larger amounts are available to you for a "loan", and the longer the period for which you can arrange it. To find out what conditions are available for you at the moment, dial * 122 # and press call.

Information on how to put the promised payment on Rostelecom was common for all regions. In TELE2, the prices for this service and the terms of its provision vary greatly depending on the place of subscriber registration. You can clarify the conditions on the company's website, in the section "Private clients". Select the menu item "Services", the sub-item "Always online" and find the link "Promised payment" on the page. There you can find out about the new prices and the procedure for providing the option.

Important: in order to use mobile communications on credit, your tariff must be prepaid. This opportunity is not provided to subscribers of the credit settlement system.

Despite the brand change, information on how to take the promised payment to Rostelecom will be relevant for a number of regions for some time. The transfer of subscribers is carried out gradually. If you already use a TELE2 SIM card, remember that this operator, just like RTK, has a number of sanctions in reserve for subscribers who have delayed their credit for communication. If you want to use trust payment regularly, do not skip paying off the debt on it. Then a convenient option will be available to you, and you will always stay in touch!

All Rostelecom consumers know that the subscription fee for Internet access from this provider must be paid monthly by the 20th. At the same time, network disconnection due to debt is always unexpected and happens at the most inopportune moment.

In this case, the presented invoice can be paid using a credit card or e-wallet on the operator's website. But what if there is no such possibility? It's simple - you need to use the service called "Promised Payment", which will extend your Internet access for another 5 days.

What is a Promised Payment, who can receive it and how much does it cost?

"Promised payment" is an extremely convenient service that allows you to replenish your personal account "on credit". The ability to pay for Internet access "on credit" will allow you to extend the use of the services of the provider Rostelecom even when the subscriber account has a zero balance.

If, due to circumstances, you do not have material resources or you simply do not have a credit card or payment terminal at hand, then you can activate the "Trust Payment" using the "Personal Account". The funds will be issued only for a specific period of time and only in a limited amount sufficient to restore Internet access.

The effect of the "Trust Payment" applies to the payment of such services:

1. Home internet

2. To pay for telephony services

3. On interactive TV.

The presented service was developed by Rostelecom in the summer of 2012. Today it is included in the package of auxiliary options on any tariff plan of the "Home Internet". Subscribers of archived tariffs also have access to it.

Subscribers of the following macroregions can use the "Promised Payment":

The Far East;
Siberia;
Northwest;
The Urals;
Center;
Volga;
Moscow and the region.

To activate the service, you must be a Rostelecom client for at least 3 months and spend at least 200 rubles in the provider's network.

The limit amount of "Trust" funds for natural person equals 100 rubles... You can borrow money for a period up to 5 days... If during this time the user does not pay the debt, then further access to the service will be blocked for him for the next 30 days.

The consumer will have to pay 7 rubles for each use of the Promised Payment. This is exactly the amount of the monthly fee for using the service.

The "Trust Payment" is activated on Rostelecom's home Internet using two simple methods:

1. Using customer support - for this, the subscriber needs to make a call to the number 8-800-1000-800 and ask the company's specialist to activate the "credit funds". It is imperative to prepare an agreement with the provider. You will need to name the subscriber account number and personal data specified in the contract.

2. Through the "Personal Account"- you need to visit the provider's website, access to it is open even with a zero balance. Open the tab with the name "Personal Account" and go through the authorization procedure. Login here is the face number of the Rostelecom card, which was issued when the Internet was connected. The password is also written on this card. After authorization, you need to open the "Internet" tab and go to the "Promised payment" column. In the field that appears, you must specify the required amount of the "loan". At the end of the procedure, you must check the box that you agree to the terms of use of the service and click on the "Activation" icon.

Connecting the promised payment to the Internet by Rostelecom through your personal account

Combination of numbers via SMS

In order to activate the "Trust" money through the phone, the consumer needs to dial the USSD command on his gadget *122*1# , and then make a call. The funds will be credited to the subscriber's account within 1-2 minutes.

It must be remembered that for successful holding operations on the user's balance should be no more than +20 rubles and at least -10 rubles. You can find out the amount available for borrowing by means of USSD-combination * 122 #, and after the call.

Through the "Personal Account" on the Rostelecom website

To activate the service through the "Personal Account", the user needs:

1. Go through a simple registration on the Rostelecom website and activate your "Personal Account" (if it has not been done before). After registration, the subscriber will receive email, in which there will be a link to register a new account... You need to know that when registering, you must enter exactly the login and password that were issued to the subscriber when concluding an agreement with the provider.

2. In the "Personal Account" you need to go to the "Service Management" tab... Then, enter your username and security password in the appropriate fields, which will give access to your personal subscriber account. Next, go to the "Promised payment" column, where we enter the amount you need to receive in the "loan", as a likely payment for the provider's services.

3. After agreeing to the terms and confirming the application money will be debited as payment for Internet access automatically. The user account will be replenished only for the specified amount, which will allow you to continue to use the access to the network.

Over the next 5 days, you need to replenish your account in an amount equal to the "debt". Otherwise, all options for which money was "borrowed" will be unavailable to the subscriber again. When checking his subscriber account, the user will be shown the amount of "debt" and the final date of its repayment.

Why can a “Trust Payment” be refused?

Trusts are, to some extent, a last resort for the consumer and the provider himself. For this reason, Rostelecom has put forward a number of strict conditions that must be met by the subscriber borrowing.

The conditions are as follows:

the user must be listed as a client of the provider for at least the last 3 months;
the user must have a negative balance no longer than 15 days;
over the past 60 days, the consumer spent at least 200 rubles in the provider's network;
at the time of taking "credit" funds, the user's balance must be within the range of -10 rubles. up to +20 rubles;
the service cannot be activated by subscribers using credit tariff plans.

Only if all the listed requirements are met, the consumer can easily activate the "Trust Payment".

Video about the service Promised payment from Rostelecom:

It might be helpful to read: