Shanghai intermediate point. SF Express AM tracking in Russia, Ukraine, Belarus in Russian. SF eParcel Non Registered Tracking

Refund through the chargeback procedure

Perhaps this information will be useful. Taken from the Russian-speaking ALI community. And an example, respectively, for ALI, but I think that it is applicable for other cases. Perhaps the style is somewhat rude, I apologize, where I could - corrected.

1. We all are familiar with VISA and MasterCard cards, but these names belong not only to cards but also to International Payment Systems (MPS)
2. If a bank (any bank, even in the USA, even in Zazhopinsk) wants to have the right to issue Visa cards or the Master must ask permission from the Ministry of Railways and, of course, agree with the RULES of the Ministry of Railways (this is an important point !!!)
3. The rules of the IPS are big and boring, but there is one point there that protects the cardholder - the right to challenge the transaction if the product / service was not received or there are fraudulent actions of third parties in relation to your card account.
4. Why p. 1,2,3 ... chargeback is a service provided by a payment system, not a bank. This means that the operator Masha from the bank X branch, from the city Y can be sent into the forest when she says: "we do not work with the chargeback" "the money has been written off and nothing can be done" "contact the police, sports lotto, UN, NATO , seller, etc. "
5. Masha refuses us in the bank not because Masha is harmful and wishes us evil, but simply because Masha has never heard of such a procedure. In the bank, this can be done by 1-2 people in the main office.
6. Our main task is to notify the bank in writing about the situation, to argue why we consider the write-off to be illegal, to provide as much evidence as possible. Nothing will be superfluous. We boldly report to the application screenshots of the correspondence with the seller, screenshots of disputes, a disk with a video of unfolding the parcel where, instead of a Chinese phone, there is a Chinese brick, etc. The more paper the better))
7. In most cases, the bank has its own template for a chargeback application (and we need Masha to find it and give it to us). But if Masha confidently states that "FSE, kaput", then feel free to write a statement addressed to the head of the bank's board on plain paper in free form.
8. Masha must register the application and give us a copy with the date of registration and the incoming number. The trick is that any citizen has the right to apply in writing anywhere with any question or request. You can even ask the bank in writing for Masha to dance a striptease, and the bank is obliged to writing answer such a letter)) Something like: "You are forced to refuse to satisfy your request due to the lack of tariffs for Masha's striptease approved by the bank's tariff committee, etc."
9. If Masha rested her horn and is not going to register - we go to all of you beloved PR (for us Ukrainians it is easier with us UP) and a valuable letter (estimate it at 1 rub / hryvnia) with an inventory and delivery notice (I advise Ukrainians to use the forwarding method " priority ", it really is a little faster). I would also add a separate slander to Masha in connection with the fact that she refused to register our application at the department, which she had no right to do. Here at your discretion. Be guided by the size of Masha's honest eyes. We send the package to the address of the bank's head office. We take the address on the office.
10. By registering the application at the department or by sending it by mail and receiving a receipt notification, we just wait. We wait. We wait.
11. Wikipedia says about 180 days - the processing time for the master and 45 for the Visa, but the data requires clarification, since in the standard application templates I met 180 for the Visa.
12. After the process has started, the Ministry of Railways will write off (or rather simply freeze) the disputed amount from the ALI account. And ALI will be obliged to prove that the goods were delivered to the buyer and the goods were exactly what the cardholder bought, and not a Chinese brick instead of a Chinese phone.
13. If ALI failed to prove its case, the money is returned to your card.
14. Such tricks work with PayPal and in most cases PayPal loses.
15. Back side of success there is a high probability of getting a ban from PayPal (sometimes the stick is banned immediately, sometimes for the 2nd 3rd time), whoever is lucky.
16. If ALI proves its case, the bank will write off a fine of $ 25 from you.
17. I do not recommend using this method for enrichment, a scam of the Chinese, but only with the aim of restoring justice.

Delivery to the addressee

Handing over to the recipient

Means the actual receipt of the mailing by the recipient indicated in the mailing.

Flew to destination country

The postal item will be transferred to the mail of the country of destination, for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Flew out of the airport

The next status will not be displayed immediately upon arrival at the airport of the country of destination, but after the postal item arrives and is accepted (unloaded, processed and scanned) by the postal service.
This may take from 3 to 10 days.

The postal item departed from the airport of the country of origin and is being sent to the country of destination.

After the parcel leaves the territory of the sender's country and enters the country of destination, such items are re-marked with untraceable track codes and no longer tracked.

When the parcel arrives at your post office, you will receive a paper notice, with which you must come to the post office and receive the parcel.

Issued by customs

The customs clearance procedure has been completed, in the near future the postal item will be handed over to the mail of the country of destination for further delivery to the recipient.

Ready to ship

Means that the postal item is packed, marked and will be sent as soon as possible.

Detained by customs

This operation means that the postal item was detained by the FCS employees for carrying out measures to determine the purpose of the postal item. When receiving goods in international mail within a calendar month, the customs value of which exceeds 1000 euros, and (or) the total weight of which exceeds 31 kilograms, in terms of such excess, it is necessary to pay customs duties and taxes using a uniform rate of 30% of the customs value of goods , but not less than 4 euros per 1 kilogram of their weight. If information about the goods sent to the IGO is absent or does not correspond to the actual ones, this significantly increases the time spent on registration of items, since it becomes necessary to conduct customs inspection and documenting its results.

Submission

The parcel was sent to the wrong index or address, found an error and redirected the parcel to the correct address.

Import of international mail

Operation of receiving a shipment in the recipient's country.

All mail entering the territory Russian Federation with flights, begins his journey in the aviation department of mail transportation (AOPP) - a special postal warehouse at the airport. Within 4-6 hours from the plane, the shipments arrive at the AOPP, the containers are registered, their integrity and weight are checked. Mail is registered in an electronic database. During registration, a barcode is scanned, data is entered about where the container is addressed (for example, MMPO "Moscow"), from which flight it arrived, about the country and date of formation of the container, etc. The time of these operations can be increased from 1 to 7x days due to the limited capacity of AOPP.

The next operation after export from the country of origin, which is reflected on the site when tracking the shipment, is import to the country of destination. The import information appears after the shipment is handed over by the carrier to the postal operator of the country of destination. Operation "Import" means that the shipment entered the territory of Russia and was registered. International shipments arrive in Russia through the International Postal Exchange (MMPO). There are several MMPOs in Russia: in Moscow, Novosibirsk, Orenburg, Samara, Petrozavodsk, St. Petersburg, Kaliningrad, Bryansk. The choice of the city where exactly the international shipment will arrive depends on the country of the sender. The choice depends on the availability of regular flights and free carrying capacity in one direction or another.

Unsuccessful attempt of delivery

It is assigned if the postal operator informed that an attempt was made to deliver the item to the recipient, but for some reason the delivery did not take place. This status does not reflect a specific reason for non-delivery.

Options for further action:

New delivery attempt
The parcel will be deposited on demand or until the circumstances are clarified
Return to sender

What to do if this status is received:

It is necessary to contact the post office delivering the shipment and find out the reason for non-delivery.
It is necessary to independently contact the post office to receive the shipment without waiting for a notification.

Treatment

Processing at a waypoint

The parcel arrived at one of the sorting centers for processing and further sending to the recipient.

Processing at the sorting center

The Processing status in the sorting center is assigned during the delivery of the item through the intermediate sorting centers of the postal service. In sorting centers, mail is distributed along trunk routes. Parcels are reloaded from one transport to another, for further shipment to the recipient.

Processing completed

Generalized status, meaning the completion of the processing of the mail item before sending it to the recipient.

Awaiting delivery to the post office

Means that the postal item is packed, marked and will be sent as soon as possible.

Awaiting shipment

Means that the postal item is packed, marked and will be sent as soon as possible.

Awaiting quality control

Means that the package has not yet been completed and is in the seller's warehouse, awaiting content verification before shipment.

Shipment operation completed

Generalized status, meaning that the parcel has left the warehouse / intermediate sorting center and is on its way to the next sorting center towards the recipient.

Export operation completed

The customs clearance procedure is completed, the postal item has been handed over to the mail of the country of destination for further shipment to the recipient.

Shipment from the seller's warehouse

The parcel has left the seller's warehouse and is moving towards the logistics company or post office.

Cancellation of shipment

Generalized status, which means that the parcel (order) for some reason cannot be sent (continue further movement).

Sending to terminal

The package is sent to the postal terminal at the airport for loading on the plane and sending to the country of destination.

Shipment ready to ship

Means that the postal item is packed, marked and will be sent as soon as possible.

Sent

Generalized status, meaning the sending of a mail item from an intermediate point towards the recipient.

Sent to Russia

The postal item will be handed over to the Russian Post for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Shipped to destination country

Mailing in the process of transferring to the mail of the country of destination, for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Note!
The next status will not be displayed immediately, as soon as the parcel is in the country, but after the postal item is accepted (unloaded, processed and scanned) by the postal service.

This may take from 3 to 14 days, depending on the workload of the place of international postal exchange.

Sent from warehouse to sorting center

As a rule, this status means that the foreign sender (seller) brought your package to the local post office.

Transferred for storage

Means the arrival of the item at the post office (OPS) of the recipient, and transfer to storage, until it is delivered to the recipient.

As soon as the shipment arrives at the department, employees issue a notice (notification) that the shipment is at the department. The notice is given to the postman for delivery. Delivery is carried out on the day the shipment arrives at the department or the next day (for example, if the shipment arrived at the department in the evening).

This status indicates that the recipient can independently contact the post office to receive the shipment without waiting for a notification.

Transferred to customs

In the country of the sender

In the recipient country

Plane loading

Loading on the plane before departure to the country of destination.

Loading into transport

Preparation for shipment completed

Means that the postal item is packed, marked and will be sent as soon as possible.

Preparing for shipment

Means that the postal item is packed, marked for further shipment.

Preparing for export

Packaging, labeling, container loading and other procedures required for shipment to the country of destination.

Left the airport

In the country of the sender
The postal item departed from the airport of the country of origin and is being sent to the country of destination.
The next status will not be displayed immediately upon arrival at the airport of the country of destination, but after the postal item arrives and is accepted (unloaded, processed and scanned) by the postal service. This may take from 3 to 14 days.

In the recipient country
The postal item is delivered to one of the places of international postal exchange for subsequent import operations.

Left the international sorting center

The postal item was sent to the country of destination, for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Left the place of international exchange

The shipment left the place of international postal exchange and then goes to the sorting center. From the moment the shipment left MMPO, the delivery times for shipment within Russia begin to operate.

According to the information received from the Russian post office, the status "Left the place of international exchange" can last no more than 10 days. If after 10 days, the status has not changed - this is a violation of the delivery time, which can be reported to the Russian post office by phone 8 800 2005 888 (free call), and they begin to respond to this application.

Left the mail terminal

The postal item has left the intermediate point of its route and is heading towards the recipient.

Left the warehouse

The parcel has left the warehouse and is moving towards the post office or sorting center.

Left the sorting center

The postal item has left the sorting postal center and is headed towards the recipient.

Left Sorting Center ShenZhen Yanwen

The postal item has left the sorting center of the logistics company Yanwen Logistics and is heading towards the recipient.

Left the country of transit

The postal item left the country of transit and is directed towards the country of destination, for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Left the transit country

The postal item left the sorting center in the transit (intermediate) country, was sent to the country of destination, for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Received information about the mailing

Received information about the mailing in in electronic format

Means that the seller has registered the postal item (track code) on the postal (courier service) website, but in fact, the postal item has not yet been transferred to the postal service. As a rule, from the moment of registration to the moment of the actual delivery of the parcel, it can take from 1 to 7 days. After sending the parcel, the status will change to "Receiving" or similar.

Received for further processing

The parcel arrived at one of the sorting centers for processing and further sending to the recipient.

Postage registered

Arrived

Generalized status, meaning arrival at one of the intermediate points, such as sorting centers, postal terminals, airports, ports, etc.

Arrived at the airport

The package arrived at the airport for unloading, loading, processing and further shipment to its destination.

Arrived at the international sorting center

Came to the place of delivery

Means the arrival of the shipment at the recipient's post office (GPO), which must deliver the shipment to the recipient. As soon as the shipment arrives at the department, employees issue a notice (notification) that the shipment is at the department. The notice is given to the postman for delivery. Delivery is carried out on the day the shipment arrives at the department or the next day (for example, if the shipment arrived at the department in the evening).

This status indicates that the recipient can independently contact the post office to receive the shipment without waiting for a notification.

Arrived at the place of international exchange

Means the arrival of a mail item at an intermediate post office for sorting, route selection and sending to the recipient.

Arrived at the post office

Means the arrival of the postal item at the recipient's post office, which must deliver the item to the recipient. This status indicates that the recipient needs to contact the post office to receive the shipment.

Arrived in Russia

Arrived at the sorting center

Means the arrival of a mail item at an intermediate post office for sorting, route selection and sending to the recipient.

Arrived At Sort Facility ShenZhen Yanwen

Means the arrival of the mail item at the intermediate sorting center of the logistics company Yanwen Logistics, for sorting, route selection and sending to the recipient's side.

Arrived at the sorting center of the destination country

The postal item has arrived at the sorting center of the country of destination for subsequent import / export operations.

Arrived in the destination country

The postal item arrived in the country of destination at the place of international postal exchange for subsequent import / export operations.

Arrived in a transit country

The parcel arrived at one of the sorting centers of the transit (intermediate) country for processing (sorting) and further sending towards the recipient.

Arrived at the small package processing center

Indicates the arrival of the parcel at the distribution center postal items, for sorting, route selection and sending to the recipient's side.

Arrived at the warehouse

Arrived at the carrier's warehouse

The parcel arrived at the warehouse for unloading, labeling, processing, loading and further shipment to its destination.

Arrived at the terminal

It means arrival at an intermediate terminal for unloading, loading, processing and further shipment to the destination.

Arrived on the territory of the Russian Federation

The postal item arrived on the territory of Russia for further import and shipment to the recipient.

Reception

Means that an overseas sender (seller) brought your package to the local post office. At the same time he filled in everything required documentsincluding customs declaration (forms CN 22 or CN 23). At this time, the shipment is assigned a unique mail ID - special barcode (Track number, Track code). It is in the check (or receipt) issued when the mail is received. Operation "Acceptance" shows the place, date and country of receipt of the shipment. After receiving the parcel, it moves on its way to the place of international exchange.

Reception at the customs service of the country of destination

Status means that the item was transferred to the Federal customs service (FCS) for registration. At MMPO, shipments go through a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. Then they are sorted by type and transferred to different areas. Shipments with merchandise attachments undergo X-ray control. By the decision of the customs officer, the postal item can be opened for personal control, the reason for personal control can be violation of property rights, a commercial party, orientation to the party, where it is possible that there may be substances prohibited for shipment. The postal item is opened by the operator in the presence of a customs officer, after which a customs inspection certificate is drawn up and attached to the item.

Admission to customs

In the country of the sender
The postal item has been handed over to the customs service of the sending state for inspection and other customs procedures... If a parcel will pass the customs check is successful, then it will be sent to the country of destination.

In the recipient country
Status means that the shipment was transferred to the Federal Customs Service (FCS) for clearance. At MMPO, shipments go through a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. Then they are sorted by type and transferred to different areas. Shipments with merchandise attachments undergo X-ray control. By the decision of the customs officer, the postal item can be opened for personal control, the reason for personal control can be violation of property rights, a commercial party, orientation to the party, where it is possible that there may be substances prohibited for shipment. The postal item is opened by the operator in the presence of a customs officer, after which a customs inspection certificate is drawn up and attached to the item.

Admission to customs

In the country of the sender
The postal item has been handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, then it will be sent to the country of destination.

The parcel has arrived at one of the sorting centers and is being processed. After a while, the parcel will leave the sorting center for further shipment to the recipient.

Customs clearance

Transportation of postal items from one sorting center to another, in the direction of the recipient. On average, an export operation takes 7 to 14 days, but sometimes this operation can take up to 60 days.

Export (content check)

The postal item has been handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, it will be sent to the country of destination.

On average, an export operation takes 7 to 14 days, but sometimes this operation can take up to 60 days.

If the shipment is in the "Export" status, then you cannot track it (find out what exactly is happening to it), only at the import stage you will be able to see your shipment and monitor its further movement. Transit use and certain restrictions often delay shipments. However, if your parcel was sent more than 3 months ago, but did not receive the "Import" status, then the sender must contact the post office and submit an application for search.

Export, processing

Means the actual dispatch of the postal item to the country of destination.

The "Export" status includes the transfer of a parcel to a foreign carrier, which transports it by land or air transportation to the MMPO of the country of destination. As a rule, this status is the longest and the transition to "Import" may take some time. This is due to the peculiarities of the routes of flights and the formation of the optimal weight for transporting it by plane. For example, shipments from China may be delayed due to the fact that cargo planes can carry at least 50 - 100 tons.
On average, an export operation takes 7 to 14 days, but sometimes this operation can take up to 60 days.

Electronic registration of postal items

SF-Express is a major Chinese postal company in Shenzhen, ranked second after China Post by the volume of shipments. SF-Express was established in 1993 in Shunde, China. SF Express owns a fleet of 31 cargo aircraft, of which 13 belong to subsidiary SF Airlines. In addition, the company has 10,500 branches in China alone and more than 260 offices worldwide.

With the help of SF Express AM, parcels are sent most often from Joom, Pandao, AliExpress. Chinese sellers use SF Express to deliver lightweight goods to Russia and the designated countries, which are shipped in small packages (up to 2 kg). There can be both registered (with a track number) and unregistered.

The service sector of SF Express includes such countries as: Russia, Poland, Belarus, Ukraine, the Baltic countries, as well as Sweden, Finland and Norway.

SFE Express AM Tracking is the name of the Air Mail delivery method of SF-Express. SF-Express AM Joom is the most popular delivery service from China Joom store.

SF-Express shipments have a 12-digit track number, and recently SF-Express has tracked shipments with numbers like UL070350581EE, PBAE590221844, RA423372156FI, RS024263390EE

Tracking SF eParcel Registered in Russia and Belarus

SF eParcel Registered Shipments can be tracked all the way, from our warehouse in China to your post office.

SF Express tracking in Russia works on our service, where the names of all statuses and destinations are presented in Russian. You can also find out the approximate delivery dates to your branch based on the statistics of previously delivered SF Express parcels.

Tracking numbers are always 12 digits long and look like this: 030002979411, 460462684604, 959634273304, 994566062183 .

Until December 2017, a website from SF-Express worked, where a new track code in the international format RA482790357FI or UK007210499EE was shown for registered items. Since December 2017, the site has stopped working and now it is impossible to find out the tracking number that will work in Russia or Belarus. It remains only to wait for the notification from the mail.

Tracking registered SF-Express parcels will work in the territory of the country of destination, but you will not be able to receive a parcel at the branch using the SF-Express track code.

SF Express Ukraine Tracking

After arriving on the territory of Ukraine, the parcels are transferred to the NovaPoshta company. You can track the further movement of the parcel both on our service and on the official website of NovaPoshta.

SF eParcel Non Registered Tracking

SF eParcel Unregistered Small Packet is the most economical delivery method, including partial tracking of the movement of a parcel, only within China. The final tracking point is the Russian Sorting Center (the last tracking status indicates that the parcel has arrived in Moscow).

Then the shipment is forwarded for delivery to the Russian Post without further tracking. Upon arrival at the post office, the recipient will be notified of the need to receive a small package.

Remember that using the SF-Express tracking number, Russian Post employees will not be able to find or give you your shipment. The number of the items by which the parcel can be found will be known only after you have been issued and delivered a postal notice.

SF Economic Air Mail tracking

Faced with the delivery of SF Economic Air Mail, you probably have a question, what kind of delivery to Aliexpress? How to track a parcel of SF Economic Air Mail with Aliexpress by track number?

SF Economic Air Mail is a popular way to ship orders from the Aliexpress marketplace, used by sellers to deliver low-cost items. The largest international transport company SF Express.

Data on the movement of the mail item can be obtained using our mail tracker, which collects information from the official website of SF-Express, and from the website of the Russian Post.

Delivery of postal items to the country of destination most often occurs without delay. In Russia, S.F. Express are delivered by Russian Post, in Ukraine - by UkrPoshta, in Belarus - by BelPost.

Where to receive SF Express parcels

Let's figure out where to get SF Express. Registered and non-registered SF Express shipments are delivered to your Russian Post office. After the parcel arrives at the Post Office, you will receive a notification in the mailbox where you can receive the parcel.

If, after receiving the status of the arrival of the parcel on the territory of Russia, Ukraine, Belarus, several weeks or even months have passed, and the parcel has not been received, you must contact the seller in the store where you bought the product for a refund.

Contacting SF Express will not help in any way, since the Russian Post is engaged in the delivery of the parcel across the territory of Russia, which in turn will not be able to help with the search for an unregistered item.

SF Express is not tracked for a long time

Tracking most of the SF-Express parcels after arriving in Russia gets stuck with the status "Arrived at the destination country" or "Arrived in the destination country". Let's figure out what this status means and how the parcel is delivered further, to your post office.

SF-Express delivers a parcel from China to a distribution center in Finland, Latvia or Estonia, where it transfers the parcel to Finland Post, Latvian Post or Estonian Post, respectively. In this case, the parcel's track number changes to a new, international format R..FI, R..EE, but new number it is impossible to find out in any way.

Data postal services deliver the parcel to Russia, where the parcel is transferred to the Russian Post, goes through the import procedure, customs and is sent to your post office.

Tracking for unregistered SF-Express parcels does not work, and therefore the last status of the parcel remains "Arrived in the country of destination". You need to be patient, monitor the order protection time and wait for a notification from the mail.

Do not waste your time trying to find a parcel in the mail using the 12-digit track number of SF Express AM, Russian Post can only find a parcel by an international departure number, which is not known before receiving a notification. By name, among hundreds of parcels, too, no one at the Post Office will look for and is not obliged to.

SF E-Parcel + Shipments

Along with full tracking of the package from seller to buyer, SF eParcel + provides SMS delivery notification and delivery time change upon request from buyers or sellers

What is the city of Shilin-Meng, Xilingol Meng?

Often, when tracking SF-Express from Joom, Pandao, and Ali, you will see the status "Parcel arrived at Shilin Meng distribution center", also known as Xilingol Meng. This is the name of the sorting center in the SF-Express logistics network, located in Shilin Gol, Inner Mongolia, China.

What does it mean that the package arrived at the Shilin Meng distribution center?

This means your shipment is at the sorting center, where it is scanned, queued for shipment along with other parcels next to your country. This status is most often seen when tracking an order in Joom or Pandao.

Contacts SF Express in Russia

If you have a question about SF-Express registered mail tracking, please call hotline: +8 （800） 505-63-18. More information can be found on the official website www.sf-express.com.

history of the company

Wang, the son of a Russian translator of the Chinese Air Force's People's Liberation Army, saw an early opportunity to trade across China's border with Hong Kong, shortly after former chief leader Deng Xiaoping made his famous visit to Shenzhen and set the country on a path of economic reform. Although Wang's family immigrated to Hong Kong when he was a child, he later returned to China to start a business, first in small town Guangdong province and then Shenzhen.

“When S.F. started delivering packages in the 1990s, it was an illegal business called black delivery, Wang said in a 2011 official interview with People's Daily, the only interview he is known to have provided. in accordance with the rules, we will be fined if postal officers find out about our operations, so we had to covertly process the transfers. "

SF Express was founded in 1993 providing services between Hong Kong and Guangdong province.

In January 2010, SF Airlines began regular freight transportation with 41 aircraft to provide services such as one day and next morning delivery.

SF Express has opened at least 500 Heike (Chinese: 嘿客) stores in all Chinese provinces - excluding Tibet and Qinghai. In 2014, the company planned to open 4,000 Heike stores across the country.

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