Find a letter by identifier. How do I know if the package has arrived? What is Postal ID

Russian Post is the national state postal operator of Russia, a full member of the Universal Postal Union, providing domestic and international postal services. Receives, sends and receives postal items: parcels, small packages, parcels and correspondence; provides financial and delivery services as individualsand business.

Russian and foreign online stores often send orders to customers just by this postal service or integrate with its delivery to provide high-quality and inexpensive services. For example, on the basis of post offices, I organized express delivery and pick-up points, reducing the time for issuing orders in Russia to 2-5 days. Some transport companies combine their cargo transportation capabilities with the vast resources of the national postal operator. So recently I created a joint project with Russian Post "Rural Delivery" for delivery to remote locations, regional and regional centers of Russia, where there are no own branches.

According to the press center, in the 1st quarter of 2018, Russian Post processed 95.7 million international postal items, and more than 60% of Internet buyers used delivery services. In 2018, the second stage of a sorting center will be built in Vnukovo, and in 3 years the network of logistics centers will be expanded throughout the country. According to forecasts of e-commerce experts, the growth of international inbound shipments will continue, mainly due to parcels from China.

Active promotion of such large Chinese stores as Banggood in the Russian-speaking market, as well as rapidly gaining popularity new players, and significantly increased the flow of incoming mail. Nevertheless, the Russian Post continues to provide high-quality services for the delivery of parcels, both international and domestic.

Tracking parcels in Russia

When registering, a postal item is assigned a tracking number, with which you can track when it was sent, the stages of movement and the date of receipt at the post office. The tracking service allows you to control the receipt of the shipment and is especially useful in resolving disputes with the seller in the event of inconsistencies. The name and address of the recipient will help to make sure that the parcel is on its way, and the weight of the shipment will help you to estimate the contents of the attachment. The last delivery status will inform the sender of the successful delivery of the goods.

In addition to simple letters, all other shipments within Russia always go as registered. Incoming international letters and small packages can be sent as unregistered too. In these cases, it remains only to rely on the decency of the sender or seller and on the absence of various excesses. If the parcel is lost or not sent without proof of non-receipt, neither postal services nor sellers will refund cash for goods and shipping.

Tracking data can also help you in filing claims for non-compliance with delivery deadlines. The website of the Russian Post directly states responsibility for violation of these deadlines.

Tracking of a parcel of the Russian Post by identification number

The barcode postal identifier (SPI) for domestic items of the Russian Post consists of 14 digits, where:

the first six digits indicate the recipient's post office code,
the next two digits indicate the month the barcode identifier was printed,
digits from ninth to thirteenth - unique number of the item,
and the last digit is the check.

After paying for the shipment service, the cashier will issue a fiscal receipt, which, in addition to the standard cost and the name of the services, will indicate the RPO number (registered postal item), this is the tracking number - the postal identifier of the Russian Post. In the RPO line, the last digit in the check is printed with a space, but you need to enter it without spaces.

He looks in cashier's check So:

RPO tracking is instant - upon receipt, the post office employee enters the information into the database, and the first status "Accepted at the post office" will appear when tracking the Russian Post by identifier immediately after sending. Postal ID is a great tool for tracking movement, delivery times and weight at every stage of the shipment being delivered.

Tracking of Russian Post by the number of international shipment

For international mailings, the regulations of the Universal Postal Union approved a single standard for the track code. The type of postal item is determined by the first two Latin letters, the next nine digits in the track number consist of a unique eight-digit number and the last check digit. The last two Latin letters in the tracking number indicate the country of departure. It is impossible to determine the country of destination by track number.

Examples of departure numbers:

CQ --- US (CQ123456785US) - package from the USA,
RA --- CN (RA123456785CN) - small package from China,
RJ --- GB (RJ123456785GB) - departure from the UK,
RA --- RU (RA123456785RU) - internal number assigned to unregistered parcels upon arrival in Russia.

How to track a parcel of Russian Post

Russian Post tracking is available on the official website or.

After entering the track number in the search box for items and pressing the "Track" button, a separate page opens with information about the passage of the parcel, dates, statuses, address and full name of the recipient.

To get more detailed information with all intermediate statuses and traffic outside Russia, track your track numbers on a simple parcel tracker site:

Important features of the Russian Post

Compliance with the requirements for the contents of the parcel and its packaging - required condition for a successful shipment. IN different countries these rules may differ slightly. For example, horoscopes cannot be sent by post in Switzerland. In some African countries, Japanese shaving brushes cannot be sent. And in Great Britain there is a special ban on sending parcels of garbage. But in general, the following conditions are typical for all postal services, including the Russian Post.

Items prohibited from shipment:

firearms, signal, pneumatic, gas, ammunition, cold (including throwing), electric shock devices and spark gaps, as well as the main parts of firearms
narcotic drugs, psychotropic, potent, radioactive, explosive, caustic, flammable and other dangerous substances;
poisonous animals and plants;
banknotes and foreign currency
perishable food, drinks;
items that, by their nature or packaging, may pose a danger to postal workers, stain or damage other postal items and postal equipment.

There are also goods that are prohibited from being imported from abroad. Therefore, when shopping in foreign online stores, it is advisable to familiarize yourself with

Those who send parcels by mail or, conversely, receive postal items, may need to track the route of their movement. This tracking allows you to check the date when the shipment was made and the date of its delivery. Such monitoring is carried out using a postal identification number.

See how the package travels!

Our service provides the ability to track mail routes. On our site you can track the route of any shipment made by Russian post. On the site you will find data on all the main postal points, their location on the map and track where the parcel that you sent by mail is at a certain point in time.

Most of the parcels sent by mail or using the EMS service are sorted in centers located in various cities of our country. Very rarely, a parcel is delivered immediately from the point of departure to the point of destination, bypassing the intermediate points, they are also sorting centers.

On our service, you can clearly see the route of the parcel on the map. Users can see: through which cities the departure route passes. The map shows in which settlement at a particular moment the parcel is located.

Benefits of being able to track a parcel's route

The ability to view the route of a parcel sent by Russian post or EMS courier service allows you to significantly narrow the search circle if the shipment is lost, since the last city in which it was located is clearly visible on the route map.

Each of the sorting centers visited by the parcel is visible on the map and is an intermediate point on the route, thanks to which you can easily get the required data (city index, address, phone number).

Based on the information about the distance traveled by the parcel, and how much remains to go to the final destination, our service displays the percentage of the path that the departure has passed.

The main advantage of tracking the route of mail on a special service is that this procedure takes only a few minutes.

Post route tracking principle

To track the postal route on our service you need:

go to our website;
enter the postal track number into a special window, it is indicated in the receipt in the field under the barcode.

After entering the identification number, our service will provide complete information about the parcel, show the route of its movement on the map.

Users get access to the history of transactions, where you can see the status of the package.

To determine the route of the mail, you can also use a special mobile application.

If you wish, you can set up SMS notifications about the delivery of the parcel to the destination.

It is convenient to track the routes of postal items throughout our country on our website. You can track the route of the mailing at any time.

To track your parcel, you need to take a few simple steps.
1. Go to the home page
2. Enter the track code in the field with the heading "Track mailing"
3. Click on the "Track your package" button located to the right of the field.
4. After a few seconds, the tracking result is displayed.
5. Study the result, and especially carefully the last status.
6. The projected delivery period, displayed in the track code information.

Try it, it's not difficult;)

If you do not understand the movement between postal companies, click on the link with the text "Group by company", which is located under the tracking statuses.

If you have any difficulties with statuses on english language, click on the link with the text "Translate into Russian", which is located under the tracking statuses.

Carefully read the section "Information about the track code", there you will find the estimated delivery times and other useful information.

If, during tracking, a block is displayed in a red frame with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking the parcel becomes impossible after the parcel is sent to the country of destination / after arriving at Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. Nothing, and nowhere. No way at all \u003d)
In this case, you need to wait for a notification from your post office.

To calculate the delivery time within Russia (for example, after export, from Moscow to your city), use the "Delivery Control Time Calculator"

If the seller promised that the package will arrive in two weeks, and the package travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.

If less than 7-14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims to have sent the parcel, and the status of the parcel "the item pre-advised" / "Received email notification" does not change for several days, this is normal, you can read more details by clicking on the link:.

If the status of a postal item does not change for 7 - 20 days, do not worry, this is normal for international postal items.

If your previous orders arrived in 2-3 weeks, and a new package has been traveling for more than a month, this is normal, because parcels go in different routes, in different ways, they can wait for sending by plane for 1 day, or maybe a week.

If the parcel left sorting center, customs, intermediate point and there are no new statuses for 7 - 20 days, no need to worry, the parcel is not a courier who carries the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the decoding of the main statuses of international mail:

If, 5 days before the end of the protection period, the parcel is not delivered to your post office, you have the right to open a dispute.

If, based on the above, you do not understand anything, read this instruction again, and again, until complete enlightenment;)

It is very easy to track the movement of goods ordered on AliExpress from China. Many site clients are attracted by low prices and free shipping, only order from China takes 15 to 60 days. There are several options for how to find out that an order from AliExpress has arrived in the mail.

Where is the parcel?

Once the seller has informed you that he has sent the order to the destination, you can start tracking the movement of the goods. In most cases, the entire route is tracked, but sometimes only in Russia. To know for sure where your order is and the day it arrived at your post office, you need to follow these steps:

Download the application "Russian Post" or "Where is the parcel" on your smartphone.
Enter in the special field the track number indicated by the seller on the order page.
Click the Track button.
See the location of the parcel.

For a detailed overview of the functionality of the Russian Post and Where is the package, see the videos:

You can see where the goods are from AliExpress in the official mobile application and on the website. But all notifications are shown there in English, so it's best to use the apps mentioned above.

If you have made an order on AliExpress for the first time, you will surely have questions:

What is a track number?
What if the parcel cannot be tracked?
The order came, where can I get it?
There is no parcel in the post office, where to look?

You can find the answers to them below.

The seller assigns a unique number consisting of letters and numbers to each paid order when it is sent to the buyer. If he didn’t, there could be one of two reasons:

forgot to indicate the track number;
did not complete the purchase and sale transaction.

In this case, you need to contact the seller and demand to assign a unique number to the order. Without it, it will be impossible to track the package through the application or website.

Money is credited to the seller's account within 3 days. During this time, the application on your smartphone will write “Your payment is being verified”. After the transfer of funds, the seller will send the parcel to the destination, the dispatch time is different for everyone, but does not exceed 10 days. If the order was small, then, most likely, it will go by land transport, because it is unprofitable for the seller to pay for the flight, which is more expensive than the order itself. Basically, this situation occurs with orders less than $ 20.

The parcel will not be able to be tracked even if inexpensive postal services will take it from China. The cheapest of them are “ China Post Small Packet Plus "and" Posti Finland Economy ". If the seller used the services of these carriers, in the first case the order is tracked only to the Chinese border, and in the second it will be possible to track the goods within Russia only after 3 weeks. But before sending, you can talk to the seller and convince him to send your order by regular mail, because the assignment of a track number when sending by the two above postal services is not provided.

The main thing when waiting for the product is not to worry. The track number also costs money, so if the order is small, the Chinese usually save money by assigning an irrelevant number to the parcel or not doing it at all.

But even the goods that cannot be tracked arrive anywhere in the world within 2-3 weeks, and delayed longer than 60 days.

The order came, where can I get it?

When ordering on the AliExpress website, you will need to enter the recipient's address at the very end. Everything is registered: index, country, region, locality, Street, house, flat. Only if the house is private, there is no need to indicate the apartment, otherwise confusion may arise at the point of issue of the order. The index, if you have doubts about its correctness, it is also better to clarify, then the parcel will not get lost between the post offices.

The order can be received directly at the post office, only small items that fit in an envelope are delivered to your home.

If the application is installed on your smartphone, then when the goods are delivered to the point of issue, a notification will pop up that the package has arrived. You can safely take your identity card and go to the post office. In the event that it is not possible to track the location of the parcel, the option would be to independently come to the post office and ask the staff about the arrival of the order. Of course, in exceptional cases, malfunctions may occur in the system, when a program or website writes that the parcel has not yet crossed the border, but in fact it has already been taken from the post office and taken home.

Another option for notifications is mail notification. With the workload of post offices in Russia, this option does not always work. You can wait for the postman to put a small inconspicuous piece of paper in the box with a notification that the package has arrived and can be picked up. But even in this case, you need to carefully review the delivered correspondence, because the notification can get between the pages of newspapers. Abroad, postmen bring parcels home.

On some parcels, the recipient's phone number is written so that the postal employee, having received the order, calls the client and informs about the delivery. Some post offices in Russia practice the service of SMS notifications from online stores.

Parcels sent outside of Russia are kept in the mail for 2 months, Russian branches only hold for a month. In the event that the customer has not picked up the parcel within a month, the mail will send it back.

After receiving the order in the application, it will be necessary to confirm that the parcel has reached the addressee and everything suits him, this will increase the rating of both the seller and the buyer. Seller with highly rated enters the list of reliable sellers, the number of orders from this will increase. The buyer, by increasing his own rating, reduces the risk of being ignored by AliExpress sellers.

There is no parcel in the post office, where to look?

First, you need to make sure that the application shows a "Package delivered" notification. If less than 60 days have passed, you can wait. Surely some carrier hurried and announced his arrival ahead of time. Another option is to ask the postal workers to look again.

Remember if you entered the postcode and address of the delivery location correctly. If everything is correct and the waiting period is already long enough, you can write to the seller that you have not received the order. In this case, the money will be returned to you. But there are times when the money is returned before the product finds its buyer, it is up to everyone to pay or not.

China has a separate agreement on the delivery of goods to Russia: a delivery guarantee from 60 to 90 days, which is 30 days more than the rest of the world. Therefore, the main way to find out where the order is from AliExpress or whether it came to the mail is to track it through the application using the track number.

Before placing an order, carefully read all instructions regarding the operation of the AliExpress website. There are not many fraudsters, but they are. Be carefull. Always ask the seller for the track number, even if in this case you will have to wait for your order a couple of days longer than expected.

There are cases when postal service "Lost" the order, and the buyer, due to the inability to track the movement of goods, made a gift to foreign neighbors without knowing it.

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