How to exchange a car battery under warranty. Can the battery be returned under warranty? Long warranty periods, what it is and why a warranty is needed at all

DESTRUCTION” during the examination to ask ... there is no link to the law ??? In the application, try to indicate the condition of the battery in as much detail as possible: no damage, voltage at the terminals, etc. If this battery paper is accepted, it means the shop agrees to it. If, after the examination, they give you a charred or deformed battery, this paper will play a big role in court. In fact, I repeat, neither you nor the store want to sue because of this, so the more competent the claim is, the more straws you spread for yourself, the less the store will want to contact you. Of course, it would be ideal to make an examination at your own expense, then: 1. the battery will stay alive.2.

How to return the battery to the store under warranty?

Aleksandr1987 01/25/2012, 22:02 On the topic, take a replacement and say goodbye to them because they bought the expertise. letter of guarantee, where you sign that you will return, and they give some kind of ancient one. Aleksandr1987 01/25/2012, 10:07 PM judicial order. It is unlikely that the store will go to court because of the battery, unless of course they have a full-time lawyer on the salary spitting at the ceiling. In this case, you can do an alternative examination. The lawyer seems to be there, because today he asked for an article where it is written that the examination is paid by the buyer, if his fault was provided ... I wonder where this examination is done, I would like to know the cost, and ask about “DESTRUCTION” during the examination ...

Is it possible to return the battery to the store if we are not satisfied with it?

Info

If the product is not good quality(faulty): In the event of a warranty event (if there is an appropriate conclusion from the warranty service center), we will issue a cash refund Money or a replacement for a similar product on the day of application (if payment was made in cash) or within 3 banking days to the buyer's settlement account (if the product was paid for by a plastic card). In the event that you did not receive proper attention when accepting a return, you can complain about the quality of service by sending an email to When the battery cannot be returned Refunds are not possible if the battery was installed on vehicle(car, special or motorcycle equipment), and was also used in any equipment (generators, etc.), the terminals were connected and / or the presentation was damaged.

Can I return the battery to the store within 14 days?

Attention

Content:

Can I return within 14 days
How to return
Examination - what will be checked
If they refuse to return
If you have received money without a trial

Car enthusiasts and professionals are one of the categories of buyers who need to know all the intricacies of returning what they bought. Due to the fact that car parts are often very expensive and if they need to be replaced, the buyer, as they say, costs a pretty penny, if there are possible reasons for a return, I want to get my money back. However, shops are more and more often denied, and it seems to you that without proper reasons.

In what cases you can protect your rights and return the purchased battery describes the law "On the Protection of Consumer Rights".
Regarding the return of unneeded goods, read article 25 of the RFP if the battery was bought simply in a store and art. 26.1 if the battery is ordered. If any product (even a battery) is bought simply at retail, in a store, then there is no right to return, in accordance with Article 25 of the Law of Ukraine “Consumer's right to exchange goods of good quality”. There is a right to exchange goods that do not fit certain parameters.

Important

These parameters are listed in paragraph 1 of article 25 of the RFP and the list is not subject to extended interpretation: Quote: 1. The consumer has the right to exchange non-food product of good quality for a similar product from the seller from whom this product was purchased, if specified item did not fit in shape, dimensions, style, color, size or configuration. The consumer has the right to exchange a non-food product of good quality within fourteen days, not counting the day of its purchase.

Those.

Returning the battery to the store under warranty

If you are sure that the breakdown did not happen due to your actions and any examination will confirm this, you can demand from the seller:

change the battery to a good one
carry out repairs at the expense of the store to eliminate the marriage
give money for the purchase of low-quality parts.

The store does not have the right to return your funds to you if it can find a replacement for a defective battery (the same model, without a defect, or a different model with a recalculation of the cost). That is, if there are available substitutes for your device, they may refuse to return the money and offer you an exchange.
Even if you start them without a depressed clutch, they already have a violation of operation even in the summer. and all goodbye guarantee. I first write a receipt, then they give out a battery G /| |-0 |< 26.01.2012, 07:39 А что за аккум? В 2010 купил Topla, проездил 1 год и 3 месяца (гарантию магаз давал 1 год). Приехал в магазин, установили, что сдохла банка, взяли на экспертизу. Через месяц отдали деньги. Претензия написана и отдана?Если можно — выложи что в претензии написал? Aleksandr1987 26.01.2012, 10:29 Претензию написал, но не отдавал, аккум Тab.

In the store, the density was measured in all banks the same, so here it’s more my fault and the expertise is only a minus for me. I concluded for myself that I need to charge and that's it, it will come out cheaper. Claim here: IP Ivanov I.I. TIN 583500566940, Ensk "Ensk", pavilion "Ensk" From %%%% To the person living at the address %%%% Phone: 8937 %%%%% Claim 11.10.2011

Even if you start them without a depressed clutch, they already have a violation of operation even in the summer. and all goodbye guarantee. Aleksandr1987 01/25/2012, 22:14 In a judicial proceeding. It is unlikely that the store will go to court because of the battery, unless of course they have a full-time lawyer on the salary, spitting at the ceiling. In this case, you can make an alternative examination.
the lawyer seems to be there, since today he asked for an article where it is written that the examination is paid by the buyer if his fault is provided ... I wonder where this examination is done, I would like to know the cost, and ask about “DESTRUCTION” during the examination ... The store must either return the money, or return the battery in the same condition as it was handed over, if your fault. No links to the law ??? Aleksandr1987 01/25/2012, 22:16 I wrote that I said goodbye and left, I didn’t give any receipts and letters and didn’t ask, but if anything, write Pupkin Ivan Vasilich.

If you spend at your own expense, you can claim reimbursement of these expenses. Maria 18.10.2011, 21:40 Go to this store with proof of purchase and they are obliged to accept it, or remind about Consumer Protection Aleksandr1987 25.01.2012, 13:07 Go to this store with proof of purchase and they are obliged to accept it accept, or remind about Consumer Protection The same situation arose, the warranty battery was bought on 10/11/2011, it became weak, or even stopped altogether, to turn in the morning. Brought it to the store and asked for a replacement. The store claims that it can only charge it to me, and in return (for the time of charging) it gives some old one, by no means similar to mine.

When writing a claim, the store writes in it that it will conduct an examination in the event of a battery malfunction due to the fault of the consumer, i.e.
Aleksandr1987 01/25/2012, 15:51 I understand that even if you write a claim for a refund. means of examination cannot be avoided ...????? Aleksandr1987 25.01.2012, 19:40 silence… stis 25.01.2012, 20:19 depending on where to buy. I took my battery in a store near the battery, 3 years warranty. without problems solve issues related to the guarantee. if there are jambs, you bring a charged battery, a check and everything is checked and done. It's just better to buy in trusted stores Aleksandr1987 01/25/2012, 21:17 depending on where to buy. I took my battery in a store near the battery, 3 years warranty. without problems solve issues related to the guarantee. if there are jambs, you bring a charged battery, a check and everything is checked and done.

In accordance with the Consumer Protection Law, the buyer can return the car battery, but under certain conditions. In this article, we will try to answer the following questions: in what cases is the consumer entitled to return the battery? how to do it right? What is the return period?

Is it possible to return?

In accordance with, the buyer has the right to return the battery back to the store, however, only within the warranty period established for it by the manufacturer and prescribed on the packaging of the device.

Warning

A car battery is technically complex goods covered by the warranty period. You can return it only if it is of inadequate quality. Batteries of proper quality cannot be exchanged or returned.

The reason for returning the battery under warranty can only be a factory defect. Those. some kind of malfunction caused by the manufacturer. If the cause of the battery malfunction is its wear (provoked by the buyer himself), the seller will refuse to return it, even if the warranty period for it has not yet expired.

Information

The most provable and indisputable defect of the battery, upon detection of which it will definitely be returned to you, is an open circuit and a short circuit.

See the next section for more details on battery return conditions.

Return procedure

The primary condition for returning a battery is that it has an unexpired warranty period. For some manufacturers, this period may be one year, for others - two.

If the buyer discovers a manufacturing defect in the battery, he can count on:

its replacement with the same, but serviceable device;
elimination of a manufacturing defect by handing it over for repair;
refund of its full cost in exchange for the return of the device itself;

In order for one of the above conditions to be satisfied, the buyer must:

Make sure that the warranty period of the battery has not expired, find the warranty card;
Compose ;
Find a receipt confirming the purchase of goods;

The buyer can use another document confirming the purchase (for example, a tear-off receipt or debit history from a bank card), or use witness testimony (friend, acquaintance, store consultant).

Take a passport (you will need it when filling out an application in the store);

When contacting the store, the buyer must explain to the seller the reason for the return, as well as provide an application, the battery itself and documents confirming his words (checks, testimonies, results of the examination (if the buyer carried it out at his own expense), etc.)

After the application and the battery are handed over to the seller, it will be sent to . Its purpose is to reveal the root cause of marriage. If the device breaks down due to a manufacturing defect, the buyer's requirements will be satisfied. If the check reveals wear and tear, the return / exchange / repair of the goods will be refused. but.

Information

The return conditions listed above apply both to batteries purchased separately for cars, and to those that are components when buying a whole vehicle.

If denied

When returning a defective device, the buyer may stumble upon an unexpected failure, especially if he is trying to return a battery purchased separately from some store, and not complete with the machine.

As practice shows, when buying a car from an official car dealer, there are no difficulties with the return / exchange of faulty auto parts, because they value their reputation and therefore will not inflate a conflict over some kind of auto part. When returning a separately purchased battery for a car to some small store, it is likely that the seller will refuse. You need to be prepared for the fact that he will try to do everything to prove the fault of the buyer in the engine failure.

Warning

If this occurs, the buyer must prove otherwise. You can prove the presence of a manufacturing defect, and not your own fault, by organizing an independent examination at your own expense.

An independent examination takes place in several stages:

The data of the warranty card are verified with the information on the product label;
The battery is checked for mechanical damage;
The electromotive force is checked;
Temperature, density and electrolyte level are measured;
The transparency of the electrolyte in each bank of the device is checked;
The transparency of the ventilation hole is checked;
If there are no plugs, an indicator is taken out and the level of EMF density in a particular bank is measured;
After that, it is decided: charge the battery or open it to identify other malfunctions;
After charging, the device is felt. If one of the poles is overheated, then it has some kind of damage;
If the decision is made to open the battery, the period for its diagnosis takes about fourteen days;

If the results of the examination show the presence of a manufacturing defect, the buyer has the right to require the seller to replace or repair the battery. If in this case the seller refuses to satisfy the requirements of the buyer, he has the right:

File a claim with the manager of the store/dealership;
Submit statement of claim to the world court;

The battery is often not cheap (especially if you buy new car, and you have AGM technology). But it happens that the battery fails even on a warranty car. Or you bought a new battery, you have a guarantee for it, let's say 3-4 years, it is out of order, and the store refuses to change you! Is it legal or not? And what does the warranty actually cover? Let's figure it out...

There are only three main questions:

The first – if the car is under warranty, is the battery included?

Second - if I bought a battery (on a used car), and after a couple of years it lost its capacity by 50%, or the case cracked, the terminal broke off - it covers warranty obligations or not?

Third - the battery froze, the case broke, the plates fell apart - what can we say to the manufacturer

What is covered by the warranty

THAT is here, as if the battery manufacturer himself gives his warranty. I'll start with this case (because it is the most revealing).

So, the warranty period can vary from 1 to 4 years for different manufacturers in different ways, it all depends on (I personally saw 5 years, but only on).

But what is included in this period? Let's point by point:

The destruction of the hull (not the fault of the owner) is a factory defect. It happens that the cover is soldered and the electrolyte begins to ooze. Or it evaporates, because the tightness is broken

The jumper between the banks was soldered off. The voltage at the terminals is generally zero, this happens when one lead jumper has collapsed, soldered off, which
Closed one bank (again, the fault of the manufacturer). For example, a package or a jumper between the plates collapsed, as a result of which the voltage dropped to 9-10V and the machine does not start
One terminal or fastening around it collapsed, came off (again, not through the fault of the driver). This also happens, but extremely rarely, this is also a warranty case and will have to be replaced

ANOTHER very important note. If you have a warranty of 2 - 3 - 4 years, some manufacturers oblige us to undergo MOT every year at a store (or a friendly service center), where you will check the battery (measure density, resistance, etc.). Failure to do so will void the warranty. IT IS FREQUENTLY STATED IN THE CONTRACT, so it's important to read it before buying.

As you understand, these are all “physical influences” mainly on the case, plates and terminals. BUT the manufacturer can EVEN refuse this if he suddenly suspects that you may be the cause of the damage.

What is not covered?

There are also a few points here:

Loss of capacity - say half in one or two years. Moreover, the car does not start (especially in severe frost). They will say that improper operation, short trips, no preventive charge

The battery is frozen (due to low density). This is also not a warranty case. The density decreases due to the discharge of the battery, and if you did not properly service it, again, short trips - undercharging, in severe frosts, of course, it freezes - then this is completely your fault

Decreased electrolyte level. Because of what the plates crumbled and closed the banks, this is also not the fault of the manufacturer. It is necessary to monitor the level in the serviced batteries
Generator failure. batteries (hereinafter ) again not the fault of the manufacturer
Recharging the battery (failure). Overheating of the plates, a drop in the electrolyte level and, as an option, their shedding. Also no guarantee!

You must understand that it is you who should follow (it’s trite to check the voltage at the terminals, the density of the electrolyte) and if you “blow” something, the manufacturer will gladly refuse the guarantee.

New car and battery warranty

Here is almost the same picture. Only if the battery is "covered", you go to the official dealer, and he already decides to change it or not.

Moreover, it happens that a failed generator drags the battery with it - both parts are changed at once. And it's legal!

How can I find out the warranty period for the battery? Everything is simple, usually it is prescribed in the operation of the car. For example, in KIA and Hyundai, all batteries are guaranteed from 6 months to 1 year. Some manufacturers give from 1 to 3 years (as for the whole car).

Therefore, before you go and demand, you need to look through your instruction book (or go to the official website of the manufacturer).

If it's not my fault and the dealer refuses

The situation is not new. It happens that you did nothing (no physical intervention), but the battery does not work (factory defect). The dealer is trying in every possible way to pin the blame on you (sometimes, it’s corny with an answer).

We all just write a claim to the dealer in triplicate, which indicates that the guarantee is (so many and you have to change everything), we give one to the dealer’s representative, the other at our place, and we prepare the third for the court. You can also duplicate the claim to the manufacturer - either to the site or through the hotline.

Usually after such an appeal, everything changes. BUT this is if you are 100% sure that your fault is not here!

Now we are watching a short video.

In what cases you can protect your rights and return the purchased battery describes the law "On the Protection of Consumer Rights". It states that when making a transaction for the sale of goods, purchasing rights are not violated, and lists in which cases it is possible to write an application for a return.

Can I return within 14 days

We are all familiar with this period - the first two weeks after the purchase. You've heard this sentence countless times in clothing stores, toy stores, and so on. When it becomes necessary to take something back to the store and get your money, it is this period that is remembered in the first place.

But it only applies to certain categories of goods. In fact, there is a whole list of products that cannot be returned under any circumstances if they are of high quality and you simply did not like them. This list is hidden in Government Decree No. 55 of January 19, 1998. Among other things, it states that technically complex goods cannot be exchanged or returned.

What does it mean? A technically complex product is a product that, due to its assembly and technical data features, is recognized by law. Russian Federation especially difficult. Special rules have been established for this group of things, gadgets, aggregates and spare parts.

The fourteen day rule does not apply to technical complex devices- whether Cell phones or car batteries. In addition, it considers only serviceable units - those that have no flaws, damage, factory defects and other things. So that, it is impossible to return the battery to the store if it did not fit in size (sometimes they miscalculated). Moreover, you will be denied even a request to exchange it for a suitable part.

That's why, You can return an expensive part of your iron horse if:

found a defect or flaw that was not your fault
purchased has a warranty.

Batteries of proper quality cannot be returned due to their technically complex design.

How to return

If you purchased a battery with a warranty, a return is possible if a defect or defect is found, which can be considered factory-made. Most often, a short circuit or an open circuit occurs due to the fault of the manufacturer - in this case, it is easiest to prove a manufacturing defect in the battery, since it is undeniable.

However, if the cause of the malfunction is improper operation - that is, you provoked a breakdown - the store will not even listen to you, and checks can turn into a loss of money.

Always use the battery in the manner recommended by the manufacturer.

If you are sure that the breakdown did not happen due to your actions and any examination will confirm this, you can ask the seller:

change the battery to a good one
carry out repairs at the expense of the store to eliminate the marriage
give money for the purchase of low-quality parts.

The store does not have the right to return your funds to you if it can find a replacement for a defective battery (the same model, without a defect, or a different model with a recalculation of the cost). That is, if there are available substitutes for your device, they may refuse to return the money and offer you an exchange.

Before you go to the dealer who sold you a defective instrument, you need to make sure of the following:

the warranty period has not yet expired (this is confirmed by the warranty card)
you have confirmation of where, how and when you bought the goods - a check, sales receipt, bank card history or witnesses.

As a general rule, the battery warranty is valid for the first year, some major sellers extend this period to two years. Also, two years statutory border in case the warranty periods are not specified in the documents by the manufacturer or the seller.

Don't forget to take your passport(common civil) to fill out a claim.

Who can raise a claim:

seller-organization or authorized individual entrepreneur (clause 2, article 18 of the Law "On Protection of Consumer Rights")
to the importer or manufacturer of the battery (clause 3, article 18 of the Law "On Protection of Consumer Rights").

When writing a claim, you must clearly state the reason for the return and your requirements from the store. All this must be stated in writing, it is also desirable to refer to certain points of the law and your guarantee - so there are more chances that they will not try to deceive you, as a person who does not understand their rights.

Regardless of what exactly you require from the seller, importer or manufacturer, the battery will be checked - given to an expert to determine why the malfunction occurred. A manufacturing defect means that your requirements will be met, but other reasons, including wear and tear, will lead to a refusal to exchange or return. You will have to carry out even repairs at your own expense, since the warranty rules for the battery will no longer apply.

These conditions apply not only to batteries purchased separately, but also to those included in the purchase of the entire vehicle.

Examination - what will be checked

Battery check includes the following:

the expert checks the warranty - product data, their compliance with the label on the product (therefore, the label should be kept)
the expert checks for mechanical damage - if any
electromotive force is measured
electrolyte is being tested: density, level, temperature
the electrolyte is checked again: transparency in each jar of the device
the transparency of the ventilation holes is checked - for clogging
in the absence of plugs, the EMF density level is measured using an indicator (in each bank separately)
a decision is made to open the battery or charge it
set whether there is overheating after charging
the battery is opened to reveal additional defects (in this case, the examination period will be 14 days).

If they refuse to return

In case you bought the battery separately from the store, you may experience an unexpected failure. As a rule, only authorized car dealers value their name and customers enough to carry out all the necessary checks for a malfunction and allow an exchange or refund to the buyer. When you return a separately purchased car battery, be prepared - the store will do everything to convict you of improper use of the part.

Therefore, if this happened, and you want to return the money and get even with the store too - order an independent examination and do not be stingy to pay for it. If the result is positive in your favor, you will have every reason to sue the seller and receive compensation for all your expenses after that. Before going to court, you should write a claim to the store director, because small points still try not to bring it to court, especially if there is evidence that the buyer is not to blame for the breakdown.

If your claim is not accepted, ask for a written waiver. Also, it will be useful if the claim was accepted, but denied, although you have attached evidence of your innocence.

So, step by step what you need to do:

The seller does not agree to return the money or exchange the battery - write a claim in two copies;
Let the seller sign your copy of the claim that it has been accepted;
Wait for the battery check - no more than 10 days, at the expense of the seller (you have the right to be present);
If you do not agree with the results of the test - give the battery for an independent examination;
File a claim again if a factory defect is detected;
If the seller refuses to satisfy your requirements and after that, draw up a statement of claim and go to court.

Also, sometimes a precedent arises - the store simply refuses to comply with the court decision. In this case, you can:

contact the bailiffs - they are in charge of the execution of court decisions
send a document of enforcement to the bank where the store or seller has an account.

If you have received money without a trial

return period - no more than 10 days from the date of submission of your requirements
the seller cannot reduce the refund amount, even if the price of the product has decreased
if during the time since the purchase the battery has risen in price, it is the last amount that is required to be paid
if you bought a battery on credit, you can also demand a refund of interest from the seller

Remember! All this is possible only in the case of a proven marriage or defect in the device.

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