Find a letter by ID. How to know if the package has arrived? What is a postal ID

Russian Post is the national state postal operator of Russia, a full member of the Universal Postal Union, providing domestic and international postal communications. Receives, sends and receives postal items: parcels, small packages, parcels and correspondence; provides financial and delivery services as individuals as well as business.

Russian and foreign online stores often send orders to customers using this particular postal service or integrate with its delivery to provide high-quality and inexpensive services. For example, on the basis of post offices, she organized express delivery and pick-up points, reducing the time for issuing orders in Russia to 2-5 days. Some transport companies combine their ability to transport goods with the vast resources of the national postal operator. So recently she created a project "Rural Delivery" jointly with the Russian Post for delivery to remote points, regional and district centers of Russia, where there are no own branches.

According to the press center, in the 1st quarter of 2018, Russian Post processed 95.7 million international mail items, and more than 60% of online shoppers used delivery services. In 2018, the second stage of the sorting center will be built in Vnukovo, and in 3 years the network of logistics centers will be expanded throughout the country. According to e-commerce experts, the growth of international incoming shipments will continue, mainly due to parcels from China.

Active promotion on the Russian-speaking market of such large Chinese stores, like , Banggood, as well as rapidly gaining popularity of new players, and, have significantly increased the flow of incoming mail. Nevertheless, the Russian Post continues to provide quite high-quality services for the delivery of parcels, both international and domestic.

Tracking parcels in Russia

When registering, a postal item is assigned a tracking number, with which you can track when it was sent, the stages of movement and the date it arrived at the post office. The tracking service allows you to control the receipt of the shipment and is especially useful in resolving disputes with the seller in case of discrepancies found. The full name and address of the recipient will help to make sure that the parcel goes to its destination, and the weight of the shipment will help you to approximately estimate the contents of the attachment. The last delivery status will inform the sender about the successful delivery of the goods.

Besides simple letters all other shipments within Russia always go as registered. Incoming international letters and small packets can be sent as unregistered too. In these cases, it remains only to rely on the decency of the sender or seller and the absence of various excesses. In case of loss or non-delivery of the parcel without proof of non-receipt, neither the postal services nor the sellers will reimburse cash for goods and shipping.

Tracking data will also help in filing claims for non-compliance with delivery deadlines. The website of the Russian Post directly states liability for violation of these terms.

Russian Post parcel tracking by identification number

The barcode postal identifier (SPI) of domestic shipments of the Russian Post consists of 14 digits, where:

the first six digits indicate the recipient's postal code,
the next two digits indicate the month in which the barcode identifier was printed,
digits from the ninth to the thirteenth - a unique number of the departure,
and the last digit is the control.

After paying for the forwarding service, the cashier will issue fiscal receipt, in which, in addition to the standard cost and the name of the service, the number of the RPO (registered mail item) will be indicated, this is the tracking number - the postal identifier of the Russian Post. In the RPO line, the last digit in the check is printed with a space, but it must be entered without spaces.

He looks in cash receipt So:

RPO tracking is instant - upon receipt, an employee of the post office enters information into the database, and the first status "Accepted at the post office" will appear when tracking the Russian Post by identifier immediately after sending. The postal identifier is a great tool to control the movement, delivery times and weight at each stage of the delivery path.

Tracking Russian Post by international departure number

For international postal items, the regulations of the Universal Postal Union approved a single track code standard. The type of postal item is determined by the first two Latin letters, the next nine digits in the track number consist of a unique eight-digit number and the last verification digit. The last two Latin letters in the tracking number indicate the country of departure. It is impossible to determine the country of destination by the track number.

Examples of departure numbers:

CQ---US (CQ123456785US) - package from the USA,
RA---CN (RA123456785CN) - small package from China,
RJ---GB (RJ123456785GB) - departure from the UK,
RA ---RU (RA123456785RU) - internal number assigned to unregistered parcels when they arrive in Russia.

How to track a parcel of the Russian Post

Russian Post tracking is available on the official website or.

After entering the track number in the search bar for shipments and pressing the "Track" button, a separate page opens with information about the passage of the parcel, dates, statuses, address and full name of the recipient.

To get more detailed information with all intermediate statuses and movement outside of Russia, track your track numbers on a simple parcel tracker site:

Important features of the Russian Post

Compliance with the requirements for the contents of the parcel and its packaging - required condition for a successful transfer. V different countries these rules may vary slightly. For example, in Switzerland you cannot send horoscopes by mail. In some African countries, shaving brushes of Japanese origin cannot be shipped. And in the UK, a ban on sending parcels with garbage is specifically stipulated. But in general, the conditions below are typical for all postal services, including the Russian Post.

Goods prohibited for shipment:

firearms, signaling, pneumatic, gas, ammunition, cold (including throwing), electroshock devices and spark gaps, as well as the main parts of firearms
narcotic drugs, psychotropic, potent, radioactive, explosive, caustic, flammable and other dangerous substances;
poisonous animals and plants;
banknotes and foreign currency
perishable foodstuffs, drinks;
items that, by their nature or packaging, may pose a danger to postal workers, soil or damage other postal items and postal equipment.

There are also goods that are prohibited from being imported from abroad. Therefore, when shopping in foreign online stores, it is advisable to familiarize yourself with

Those who send parcels by mail or, conversely, receive mail, may need to track the route of their movement. This tracking allows you to control the date when the shipment was made and the date of its delivery. Such monitoring is carried out using a postal identification number.

Look how the parcel travels!

Our service provides the ability to track mail routes. On our website you can track the route of any shipment made by Russian mail. On the site you will find data on all the main postal points, their location on the map and track where the parcel you sent by mail is located at a certain point in time.

Most of the parcels sent by mail or using the EMS service are sorted in centers located in various cities of our country. Very rarely, a parcel is delivered immediately from the place of departure to the destination, while bypassing intermediate points, they are also sorting centers.

On our service, you can clearly see the route of the parcel on the map. Users can see: through which cities the departure route passes. The map shows in which settlement the parcel is located at a particular moment.

Advantages of the ability to track the route of the parcel

The ability to see the route of the parcel sent by Russian post or courier service EMS allows you to significantly narrow the search circle if the departure is lost, since the last city in which it was located is clearly visible on the route map.

Each of the sorting centers visited by the parcel is visible on the map and is an intermediate point on the route, so you can easily get the required data (postal code, address, telephone number).

Based on information about the distance traveled by the parcel and how much is left to go to the final destination, our service displays the percentage of the path that the shipment has traveled.

The main advantage of tracking the route of mail on a special service is that this procedure takes only a few minutes.

The principle of postal route tracking

To track the postal route on our service you need:

visit our website;
enter the postal track number in a special window, it is indicated in the receipt in the field located under the barcode.

After entering the identification number, our service will provide complete information about the parcel, show the route of its movement on the map.

Users get access to the transaction history, where they can see the status of the package.

To determine the route of the postal item, you can also use a special mobile application.

If you wish, you can set up SMS notifications about the delivery of the parcel to the destination.

On our website it is convenient to track the routes of postal items throughout our country. You can track the route of the postal item at any time.

To track your package, you need to follow a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.

Try it, it's not hard ;)

If you do not understand the movements between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.

If there are any difficulties with the statuses on English language, click on the link with the text "Translate to Russian", which is located under the tracking statuses.

Carefully read the "Track code information" block, where you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case tracking parcels becomes impossible after the parcel is sent to the country of destination / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"

If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the package is not tracked, or the seller claims that he sent the package, and the status of the package "the item pre-advised" / "Email notification received" does not change for several days, this is normal, You can read more by clicking on the link:.

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail.

If your previous orders arrived in 2-3 weeks, and the new package takes more than a month, this is normal, because. parcels go by different routes, in different ways, they can wait for dispatch by plane for 1 day, or maybe a week.

If the package is out of sorting center, customs, waypoint and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)

Tracking the movement of goods ordered on AliExpress from China is very simple. Many customers of the site are attracted low prices and free shipping, only order from China goes from 15 to 60 days. There are several options for how to find out that an order from AliExpress has arrived in the mail.

Where is the parcel?

As soon as the seller informed you that he sent the order to the destination, you can start tracking the movement of the goods. In most cases, the entire path is tracked, but sometimes only in Russia. To know for sure where your order is and the day it will arrive at your post office, you must follow these steps:

Download the application "Russian Post" or "Where is the parcel" on your smartphone.
Enter the track number indicated by the seller on the order page in the special field.
Click the "Track" button.
See the location of the parcel.

For a detailed overview of the functionality of the Russian Post and Where is the package applications, see the videos:

You can see where the goods are from AliExpress in the official mobile application and on the website. But all notifications are shown there in English, so it's best to use the apps mentioned above.

If you have made an order on the AliExpress website for the first time, you will probably have questions:

What is a track number?
What to do if the parcel is not tracked?
The order has arrived, where can I get it?
There is no parcel in the post office, where to look?

You can find answers to them below.

Each paid order, when sent to the buyer, the seller assigns its own unique number, consisting of letters and numbers. If he didn't, there could be one of two reasons:

forgot to include the track number;
did not complete the sale and purchase agreement.

In this case, you must contact the seller and request that the order be assigned a unique number. Without it, it will be impossible to track the package through the application or website.

Money is credited to the seller's account within 3 days. During this time, the application on your smartphone will write "Your payment is being verified." After the transfer of funds, the seller will send the parcel to the destination, the dispatch time is different for everyone, but does not exceed 10 days. If the order was small, then most likely it will go ground transport, because it is unprofitable for the seller to pay for the flight, which is more expensive than the order itself. Basically, this situation occurs with orders less than $20.

It will be impossible to track the parcel even if inexpensive postal services carry it from China. The cheapest ones are China Post Small Packet Plus" and "Posti Finland Economy". If the seller used the services of these carriers, in the first case, the order is tracked only to the Chinese border, and in the second case, the goods can be tracked within Russia only after 3 weeks. But before sending, you can talk with the seller and convince him to send your order by regular mail, because the assignment of a track number when sending by the two postal services listed above is not provided.

The main thing when waiting for the goods is not to worry. The track number also costs money, so if the order is small, the Chinese usually save by assigning an outdated number to the parcel or not doing it at all.

But even those goods that cannot be tracked arrive anywhere in the world within 2-3 weeks, and stay longer than 60 days.

The order has arrived, where can I get it?

When ordering on the AliExpress website, at the very end, you will need to enter the recipient's address. Everything is registered: index, country, region, locality, Street, house, flat. Only if the house is private, the apartment does not need to be indicated, otherwise confusion may arise at the point of issue of the order. The index, if you have doubts about its correctness, is also better to clarify, then the parcel will not get lost between post offices.

The order can be received directly at the post office, only small things that fit in an envelope are delivered to the house.

If the application is installed on your smartphone, then upon delivery of the goods to the point of issue, a notification will pop up that the package has arrived. You can safely take your ID and go to the post office. In the event that it is not possible to track the location of the parcel, the option would be to go to the post office yourself and ask the employees about the arrival of the order. Of course, in exceptional cases, system failures may occur when a program or website writes that the parcel has not yet crossed the border, but in fact it has already been taken from the post office and taken home.

Another notification option is mail notification. When Russian post offices are busy, this option does not always work. You can wait until the postman puts a small inconspicuous piece of paper in the box with a notification that the package has arrived and you can pick it up. But even in this case, you need to carefully review the delivered correspondence, because the notification may fall between the pages of newspapers. Abroad, postmen bring parcels to your home.

On some parcels, the recipient's phone number is written so that the postal employee, having received the order, calls the client and informs about the delivery. Some branches of the Russian post office practice the service of SMS notifications from online stores.

Parcels sent outside of Russia are stored at the post office for 2 months, Russian branches keep only a month. In the event that the customer has not picked up the parcel within a month, the post office sends it back.

After receiving the order in the application, it will be necessary to confirm that the package has reached the addressee and everything suits him, this will increase the rating of both the seller and the buyer. Seller with high rating gets into the list of reliable sellers, the number of orders from this will increase. The buyer, by increasing his own rating, reduces the risk of being ignored by AliExpress sellers.

There is no parcel in the post office, where to look?

First you need to make sure that the application shows the notification "Parcel delivered". If less than 60 days have passed, then you can wait. Surely some carrier hastened and ahead of time marked his arrival. Another option is to ask the postal workers to look again.

Remember if you entered the postcode and address of the place of delivery correctly. If everything is correct and the waiting period is already long enough, you can write to the seller that the order has not been received. In this case, the money will be returned to you. But there are times when the money is returned before the goods find their buyer, it’s up to everyone to pay or not.

China has a separate arrangement for the delivery of goods to Russia: a guarantee for delivery from 60 to 90 days, which is 30 days more than the whole world. Therefore, the main way to find out where the order is from AliExpress or whether it came to the post office is to track it through the application by the track number.

Before placing an order, carefully read all the instructions regarding the operation of the AliExpress website. There are few scammers, but they do exist. Be carefull. Always ask the seller for a track number, even if in this case you have to wait for your order a couple of days longer than expected.

Cases are known when postal service"lost" the order, and the buyer, due to the inability to track the movement of goods, made a gift to foreign neighbors, without knowing it.

It might be useful to read: