Why the parcel got stuck in the sorting center. The parcel left the sorting center: what does it mean? The letter left the sorting center: what does it mean? The parcel is stuck at the stage of customs clearance

Sending and receiving letters, parcels, parcels is part of modern life... Every day, millions of people receive the coveted boxes or envelopes. "Russian Post" provides many services, one of which is tracking the parcel. What does it mean: "Left the sorting center"? What other statuses are there? if her number is not tracked? About this in the article.

Post office

Russian, which is the operator of the postal network and a backbone enterprise, is the Russian Post. What does it mean: "Left the sorting center"? This status is often encountered by senders or recipients using mail services. If a client sends a parcel, letter or parcel post, then a special track number is assigned to the shipment. With its help, you can track the location.

"Russian Post" offers its customers different kinds services (reception, processing, transportation, delivery, translations), exchange of written correspondence, international postage. In addition, the domestic company stores postal items, goods, cargo, distributes advertising, issues pensions, benefits, payments, accepts housing and utility payments, signs and distributes periodicals. Russian Post is also engaged in printing activities (creates and distributes postcards, stamps, envelopes, albums, catalogs), sells various goods wholesale and retail.

Many people are interested in: is the mail working well? What does it mean: "Left the sorting center"? This status may mean that the package or letter is on the way and will soon arrive at its destination. "Russian Post", despite the criticism of this organization, is working properly. In the last year alone, it delivered more than 50% of orders from online stores. This is almost two hundred million parcels, one hundred and thirty million of which are international shipments. Most of its income comes from financial services, letter post, parcels and EMS shipments. The structure of the company includes the central administrative office, which consists of 22 subdivisions and 10 macro-regional branches.

Peculiarities

What does it mean: "Left the sorting center"? This is the question asked by the clients of "Russian Post", all who are recipients. The sorting center is automated. It sorts letters, parcels, parcels by branches and district post offices and processes outgoing items from all over the country. After the sender has put the envelope in the mailbox, it is taken out, sent to the post office, weighed and stamped with the date. Then the letters are taken to the sorting center.

More than a thousand employees work at such an enterprise. In terms of area, the center occupies twenty-nine thousand square meters, and it is located in Podolsk (Moscow region). What does it mean: "Left the sorting center"? This status means that the letter or parcel is sent to the recipient's post office. It is determined by the index. In addition to letters, parcels, parcels, EMS items, valuable items, registered letters and departures. Sorting by time lasts twenty hours. Three million shipments pass through the center every day.

Statuses

Status "Left the sorting center" - what does it mean? Before the addressee receives the parcel, it goes through many different stages. For example, the status "sorting" means that the shipment is still in the sorting center. Parcels are in special export bags, which are opened, sorted and repackaged. The status "Arrived at the sorting center" means that the package has been delivered for sorting and distribution. If the shipment "Arrived at the place of international exchange", it is at customs, within the country or awaiting shipment abroad. The designation "Left the place of international exchange" confirms the export operation.

What does it mean: "The parcel has left the sorting center"? If the recipient, after entering the identifier number on the site, saw this status, then the parcel will soon arrive at the post office. The final designation "arrived at the place of delivery" means that the recipient should contact the post office and pick up the shipment. Do not forget to take your passport in this case.

Identifier

If the parcel has left the sorting facility, it means that it will soon reach the recipient. The tracking number of the shipment comes to the rescue or mail ID... This is a unique code of numbers that is assigned to all parcels. There is an internal Russian track number and an international one. Usually it is indicated on the check, which is issued after the registration of the shipment. If the parcel was sent after purchasing the item in the online store, the client is sent an identifier that can be used to track the shipment.

To do this, go to the "Russian Post" website, enter a number consisting of fourteen digits divided into semantic parts, click "OK". After processing the information, the user will see information about the status of the shipment. If the status "Lviv. Left the sorting center" does not change for a long time, it means that the parcel is already in. If the information has not been updated for a long time, it is possible that the shipment has been waiting for the recipient for a long time.

How much goes

What does it mean: "Processing. Left the sorting center"? If the recipient, after entering the unique identifier number, found such an inscription, this may mean that the parcel is still in the center or has recently been sent. In terms of time on the territory of Russia, parcels take about two weeks, depending on the distance, weather conditions and other factors.

Letter

What does it mean: "The letter has left the sorting center"? This status sometimes means that the information on the site has not been updated for a long time. In the center, operators receive incoming letters, read the barcode, and register. All data are uploaded to the official website of the Russian Post. You can track the path of the letter using the identifier. Containers with letter post, express mail and parcels are distributed among the workshops. Sorting process but not complete. Employees scan each correspondence manually and log it.

Package

What does it mean: "The parcel has left the sorting center"? This status often indicates that it has been sorted and shipped to its destination. In Podolsk, parcels are distributed across six automated lines. The first is used for international shipments, the second is used for small goods, and the rest are for regular parcels. Parcels are loaded onto manually, parcels are scanned and sorted automatically. In addition, they are checked for the presence of explosive substances.

One of the most topical issues for buyers is what they need to do if the package gets stuck at some stage of tracking (that is, tracking statuses do not change long time). In this post, we will discuss the reasons why packages can get stuck. And we will give advice on what actions can be taken if the parcel is not moving anywhere.

Why doesn't the tracking status change for a long time?

First of all, I want to reassure everyone and say that in a situation where the tracking status does not change, this does not mean at all that the parcel is not coming to you.

1. The track number of the parcel is tracked only until the moment of crossing the border.
The most common reason a package hangs is that it was sent using a budget method. And will only be tracked to the recipient country. After passing the border, the track number will not be read. Such tracks do not meet the standards of postal services (for example, track numbers consisting of numbers). Many buyers do not know about this and, when tracking, they see that the parcel has reached the border and the information is not updated further. As a result, it seems to them that their order is not going anywhere further, but in fact it has been going through the territory of the recipient's country for a long time.

It's also worth noting that some budget shipping methods only have a couple of tracking statuses. In which it is said that the parcel was accepted by mail and sent further. This completes the tracking of this track.

2. The package goes through the import process.
It is believed that the export-import process is one of the longest stages in the movement of a parcel. In some seasons, parcels may freeze for 1-2 months at the sorting center before the shipment is registered with the post office in your country and the new tracking status appears. This may be due to the fact that the parcel goes through sorting centers with a large load and outdated equipment, and seasonal congestion (during sales). And also with banal bad luck, when your parcel ends up in the far corner of the temporary storage warehouse and waits for its turn for registration.

3. Delays in updating the parcel tracking databases.

Another reason that the status of the parcel has stopped updating - delays in updating the tracking database. Sometimes the buyer can receive his order before new information about the movement of the parcel appears. Especially famous for this

4. Loss and theft of the parcel.

This option is quite rare. There are practically no situations when a package disappears without a trace. Often at least an empty box comes to the buyer.

What to do if the parcel is frozen?

If your package has started to be tracked, then for any reason it hangs you will have to wait. At least until it expires. But in reality, it is better to open a dispute due to the "Order protection expiring, but the package is still in transit" a few days before the buyer's protection timer expires. Since if you open a dispute quite early and aggravate it, then the Aliexpress mediators, first of all, seeing that the track number has been tracked, will ask you to wait for the parcel. Since they are interested in the deal taking place. And you still have to wait for the goods, only with an open dispute.

Note that mediators are more willing to accept disputes if the defense timer is almost over, or better, it was previously extended and the period expires again. There is no point in opening a dispute early if the goods were actually sent by the seller and the track number was tracked.

In any case, wherever your package hangs, wait patiently for it, periodically glancing at the buyer's protection timer and tracking the track number. To exclude the option of moving and receiving a parcel sent to the wrong address.

If the track number has ceased to be updated on the territory of your country, and you are interested in receiving the parcel, and not only in refunding the money, then you can submit

Have a question? Write it in the comments or contact the chat

Friends! Tell me please!

If the parcel left the sorting center of my city on 03/05/13 at 9 am. Can I safely go with a passport and documents with my address (which I requested from the seller) to receive my parcel in the morning of the next day? Or sit on the priest level and wait for the status update?
The package was sent by regular Russian Post.

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Added by the moderator:

What does the status "Left the sorting center" mean?

The status "Left the sorting center" in the tracking of mailings means that your shipment has been scanned at the sorting center in your city and is preparing to be loaded onto a vehicle that will deliver it directly to the post office (place of issue). Those. this status does not mean that the parcel physically leaves the sorting center. But, as a rule, the parcel still leaves the sorting center on the day this status appears and must be delivered to the post office on the same day.

When can I receive a parcel if the status is "Left the sorting center" in my city?

It all depends on the practice of your post office. Formally, you can (without waiting for the notification or the status "Arrived at the place of delivery") go to the post office the next day and present the tracking number of the parcel there. In the vast majority of cases, your shipment is physically already at the post office.

But there are several nuances here:

1) Physically, the parcel may already be in the software, but it has not yet been processed and its number has not been entered into the accounting program of the Russian Post. Those. software workers simply will not find your shipment in the database. That. it all depends on the speed of processing incoming mail in your software.

2) The Russian Post database is not updated online. Updates take place 2-3 times a day. Therefore, it may turn out that your shipment has already been accepted and processed in the software, added to the database, but the database has not been updated. Those. the parcel is already ready for delivery, but you do not see the corresponding status yet.

Considering the above, it is best to send to the mail only when you already see the status "Arrived at the place of delivery".

Delivery to the addressee

Handing over to the recipient

Means the actual receipt of the postal item by the recipient indicated in the postal item.

Flew to destination country

The postal item will be handed over to the mail of the country of destination, for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Departed from the airport

The next status will not be displayed immediately upon arrival at the airport of the country of destination, but after mailing will arrive and will be accepted (unloaded, processed and scanned) by the postal service.
This may take 3 to 10 days.

The postal item departed from the airport of the country of origin and is being sent to the country of destination.

After the parcel leaves the territory of the sender's country and enters the country of destination, such items are re-marked with untraceable track codes and are no longer tracked.

When the parcel arrives at your post office, you will receive a paper notice, with which you must come to the post office and receive the parcel.

Issued by customs

Procedure customs clearance completed, in the near future the postal item will be transferred to the mail of the country of destination for further delivery to the recipient's side.

Ready to ship

Means that the postal item is packed, marked and will be sent as soon as possible.

Detained by customs

This operation means that the postal item was detained by the FCS employees for carrying out measures to determine the purpose of the postal item. Upon receipt of goods in international mail within a calendar month, the customs value of which exceeds 1000 euros, and (or) the total weight of which exceeds 31 kilograms, in terms of such excess, it is necessary to pay customs duties and taxes using a uniform rate of 30% of the customs value of goods , but not less than 4 euros per 1 kilogram of their weight. If information about the goods sent to the IGO is absent or does not correspond to the actual ones, this significantly increases the time spent on processing the items, since it becomes necessary to conduct customs inspection and documenting its results.

Submission

The parcel was sent to the wrong index or address, found an error and redirected the parcel to the correct address.

Import of international mail

The operation of receiving a shipment in the recipient's country.

All mail arriving at the site Russian Federation with flights, begins his journey in the aviation department of mail transportation (AOPP) - a special postal warehouse at the airport. Within 4-6 hours from the plane, the shipments arrive at the AOPP, the containers are registered, their integrity and weight are checked. Mail is registered in an electronic database. When registering, a barcode is scanned, data is entered about where the container is addressed (for example, MMPO "Moscow"), from which flight it arrived, about the country and date of formation of the container, etc. The time of these operations can be increased from 1 to 7x days due to the limited capacity of AOPP.

The next operation after export from the country of origin, which is reflected on the site when tracking the shipment, is import to the country of destination. The import information appears after the shipment is handed over by the carrier to the postal operator of the country of destination. Operation "Import" means that the shipment entered the territory of Russia and was registered. International shipments arrive in Russia through the International Postal Exchange (MMPO). There are several MMPOs in Russia: in Moscow, Novosibirsk, Orenburg, Samara, Petrozavodsk, St. Petersburg, Kaliningrad, Bryansk. The choice of the city where exactly the international shipment will arrive depends on the country of the sender. The choice depends on the availability of regular flights and free carrying capacity in one direction or another.

Unsuccessful attempt of delivery

It is assigned if the postal operator reported that an attempt was made to deliver the item to the recipient, but for some reason the delivery did not take place. This status does not reflect a specific reason for non-delivery.

Options for further action:

New delivery attempt
The parcel will be deposited on demand or until the circumstances are clarified
Return to sender

What to do if this status is received:

It is necessary to contact the post office delivering the shipment and find out the reason for non-delivery.
It is necessary to independently contact the post office to receive the shipment without waiting for a notification.

Treatment

Processing at a waypoint

The parcel arrived at one of the sorting centers for processing and further shipment to the recipient.

Processing at the sorting center

The Processing status in the sorting center is assigned in the process of delivery of the item through the intermediate sorting nodes of the postal service. In sorting centers, mail is distributed along trunk routes. Parcels are reloaded from one transport to another, for further shipment to the recipient.

Processing completed

Generalized status, meaning the completion of the processing of the mail item before sending it to the recipient's side.

Awaiting delivery to the post office

Means that the postal item is packed, marked and will be sent as soon as possible.

Awaiting shipment

Means that the postal item is packed, marked and will be sent as soon as possible.

Awaiting quality control

Means that the package has not yet been completed and is in the seller's warehouse, awaiting content verification before shipment.

Shipment operation completed

Generalized status, meaning that the parcel has left the warehouse / intermediate sorting center and is on its way to the next sorting center towards the recipient.

Export operation completed

The customs clearance procedure is completed, the postal item has been handed over to the post office of the country of destination for further shipment to the recipient.

Shipment from the seller's warehouse

The parcel has left the seller's warehouse and is moving towards the logistics company or the post office.

Cancellation of shipment

Generalized status, meaning that the parcel (order) for some reason cannot be sent (continue further movement).

Sending to terminal

The package is sent to the postal terminal at the airport for loading on the plane and sending to the country of destination.

Shipment ready to ship

Means that the postal item is packed, marked and will be sent as soon as possible.

Sent by

Generalized status, meaning the sending of a postal item from an intermediate point towards the recipient.

Sent to Russia

The postal item will be handed over to the Russian Post for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Shipped to destination country

Mailing in the process of transferring to the mail of the country of destination, for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Note!
The next status will not be displayed immediately, as soon as the parcel is in the country, but after the postal item is accepted (unloaded, processed and scanned) by the postal service.

This may take from 3 to 14 days, depending on the workload of the place of international postal exchange.

Sent from warehouse to sorting center

As a rule, this status means that the foreign sender (seller) brought your package to the local post office.

Transferred for storage

Means the arrival of the item at the post office (OPS) of the recipient, and transfer to storage, until it is delivered to the recipient.

As soon as the shipment arrives at the department, employees issue a notice (notification) that the shipment is at the department. The notice is given to the postman for delivery. Delivery is carried out on the day the shipment arrives at the department or the next day (for example, if the shipment arrived at the department in the evening).

This status indicates that the recipient can independently contact the post office to receive the shipment without waiting for a notification.

Transferred to customs

In the country of the sender

In the recipient country

Plane loading

Loading on the plane before departure to the country of destination.

Loading into transport

Preparation for shipment is complete

Means that the postal item is packed, marked and will be sent as soon as possible.

Preparing for shipment

Means that the postal item is packed, marked for further shipment.

Export preparation

Packaging, labeling, container loading and other procedures required for shipment to the country of destination.

Left the airport

In the country of the sender
The postal item departed from the airport of the country of origin and is being sent to the country of destination.
The next status will not be displayed immediately upon arrival at the airport of the country of destination, but after the postal item arrives and is accepted (unloaded, processed and scanned) by the postal service. This can take from 3 to 14 days.

In the recipient country
The postal item is delivered to one of the places of international postal exchange for subsequent import operations.

Left the international sorting center

The postal item was sent to the country of destination, for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Left the place of international exchange

The shipment left the place of international postal exchange and then goes to the sorting center. From the moment the shipment left MMPO, the delivery times for shipment within Russia begin to operate.

According to the information received from the Russian post office, the status "Left the place of international exchange" can last no more than 10 days. If, after 10 days, the status has not changed, this is a violation of the delivery time, which can be reported to the Russian post office by phone 8 800 2005 888 (free call), and they begin to respond to this application.

Left the postal terminal

The postal item has left the intermediate point of its route and is heading towards the recipient.

Left the warehouse

The parcel has left the warehouse and is moving towards the post office or sorting center.

Left the sorting center

The postal item has left the sorting postal center and is headed towards the recipient.

Left Sorting Center ShenZhen Yanwen

The postal item has left the sorting center of the logistics company Yanwen Logistics and is heading towards the recipient.

Left the country of transit

The postal item left the country of transit and is directed towards the country of destination, for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Left the transit country

The postal item left the sorting center in the transit (intermediate) country, was sent to the country of destination, for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Received information about the mailing

Received information about the mailing in in electronic format

Means that the seller has registered the postal item (track code) on the postal website ( courier service), but in fact, the mailing has not yet been sent postal service... As a rule, from the moment of registration to the moment of the actual transfer of the parcel, it can take from 1 to 7 days. After sending the parcel, the status will change to "Receiving" or similar.

Received for further processing

The parcel arrived at one of the sorting centers for processing and further shipment to the recipient.

The postal item is registered

Means that the seller has registered the postal item (track code) on the website of the postal (courier service), but in fact, the postal item has not yet been transferred to the postal service. As a rule, from the moment of registration to the moment of the actual transfer of the parcel, it can take from 1 to 7 days. After sending the parcel, the status will change to "Receiving" or similar.

Arrived

Generalized status, meaning arrival at one of the intermediate points such as sorting centers, postal terminals, airports, ports, etc.

Arrived at the airport

The package arrived at the airport for unloading, loading, processing and further shipment to its destination.

Arrived at the international sorting center

Came to the place of delivery

Means the arrival of the shipment at the recipient's post office (OPS), which must deliver the shipment to the recipient. As soon as the shipment arrives at the department, employees issue a notice (notification) that the shipment is at the department. The notice is given to the postman for delivery. Delivery is carried out on the day the shipment arrives at the department or the next day (for example, if the shipment arrived at the department in the evening).

This status indicates that the recipient can independently contact the post office to receive the shipment without waiting for a notification.

Arrived at the place of international exchange

Means the arrival of a mail item at an intermediate post office for sorting, route selection and sending to the recipient.

Arrived at the post office

Means the arrival of the postal item at the recipient's post office, which must deliver the item to the recipient. This status indicates that the recipient needs to contact the post office to receive the shipment.

Arrived in Russia

Arrived at the sorting center

Means the arrival of a mail item at an intermediate post office for sorting, route selection and sending to the recipient.

Arrived At Sort Facility ShenZhen Yanwen

Means the arrival of the mail item at the intermediate sorting center of the logistics company Yanwen Logistics, for sorting, route selection and sending to the recipient's side.

Arrived at the sorting center of the destination country

The mail has arrived at the sorting center of the country of destination for subsequent import / export operations.

Arrived in the destination country

The postal item has arrived in the country of destination at the place of international postal exchange for subsequent import / export operations.

Arrived in a transit country

The parcel arrived at one of the sorting centers of the transit (intermediate) country for processing (sorting) and further shipment to the recipient.

Arrived at the small package processing center

Means the arrival of the parcel at the mail distribution center, for sorting, route selection and sending to the recipient.

Arrived at the warehouse

Arrived at the carrier's warehouse

The parcel arrived at the warehouse for unloading, labeling, processing, loading and further shipment to its destination.

Arrived at the terminal

It means arrival at an intermediate terminal for unloading, loading, processing and further shipment to the destination.

Arrived on the territory of the Russian Federation

The postal item arrived on the territory of Russia for further import and sending to the recipient's side.

Reception

Means that the foreign sender (seller) brought your package to the local post office. At the same time, he filled in everything Required documents including customs declaration(forms CN 22 or CN 23). At this time, the shipment is assigned a unique postal identifier - a special bar code (Track number, Track code). It is in the check (or receipt) issued when the mail is received. Operation "Acceptance" shows the place, date and country of receipt of the shipment. After receiving the parcel, it moves on its way to the place of international exchange.

Reception at the customs service of the country of destination

Status means that the shipment was transferred to the Federal customs service(FCS) for registration. At MMPO, shipments go through a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. Then they are sorted by type and transferred to different areas. Shipments with a merchandise enclosure undergo X-ray control. By the decision of the customs officer, the postal item can be opened for personal control, the reason for personal control can be a violation of property rights, a commercial party, orientation to the party, where it is possible that there may be substances prohibited for shipment. The postal item is opened by the operator in the presence of a customs officer, after which an act of customs inspection is drawn up and attached to the item.

Admission to customs

In the country of the sender
The postal item has been handed over to the customs service of the sending state for inspection and other customs procedures... If the parcel will pass the customs check is successful, then it will be sent to the country of destination.

In the recipient country
The status means that the shipment was handed over to the Federal Customs Service (FCS) for clearance. At MMPO, shipments go through a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. Then they are sorted by type and transferred to different areas. Shipments with merchandise attachments undergo X-ray control. By the decision of the customs officer, the postal item can be opened for personal control, the reason for personal control may be violation of property rights, a commercial party, orientation to the party, where there may be substances prohibited for shipment. The postal item is opened by the operator in the presence of a customs officer, after which an act of customs inspection is drawn up and attached to the item.

Reception at customs

In the country of the sender
The postal item has been handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, then it will be sent to the country of destination.

In the recipient country
The status means that the shipment was transferred to the Federal Customs Service (FCS) for clearance. At MMPO, shipments go through a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. Then they are sorted by type and transferred to different areas. Shipments with a merchandise enclosure undergo X-ray control. By the decision of the customs officer, the postal item can be opened for personal control, the reason for personal control may be violation of property rights, a commercial party, orientation to the party, where there may be substances prohibited for shipment. The postal item is opened by the operator in the presence of a customs officer, after which an act of customs inspection is drawn up and attached to the item.

The parcel has arrived at one of the sorting centers and is being processed. After a while, the parcel will leave the sorting center for further shipment to the recipient.

Customs clearance

Transportation of postal items from one sorting center to another, in the direction of the recipient. On average, an export operation takes 7 to 14 days, but sometimes this operation can take up to 60 days.

Export (content check)

The postal item has been handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, then it will be sent to the country of destination.

On average, an export operation takes 7 to 14 days, but sometimes this operation can take up to 60 days.

If the shipment is in the "Export" status, then you cannot track it (find out what exactly is happening to it), only at the import stage you will be able to see your shipment and monitor its further movement. Transit use and certain restrictions often delay shipments. However, if your parcel was sent more than 3 months ago, but did not receive the "Import" status, then the sender must contact the post office and submit an application for search.

Export, processing

Means the actual dispatch of the postal item to the country of destination.

The "Export" status includes the transfer of a parcel to a foreign carrier, which transports it by land or air transportation to the MMPO of the country of destination. As a rule, this status is the longest and the transition to "Import" may take some time. This is due to the peculiarities of the routes of flights and the formation of the optimal weight for transporting it by plane. For example, shipments from China may be delayed due to the fact that cargo planes can carry at least 50-100 tons.
On average, an export operation takes 7 to 14 days, but sometimes this operation can take up to 60 days.

Electronic registration of postal items

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