We always guarantee the quality of our products. Guarantees. Making car owners happy

If you find a defect, we will send a quality product!

If for some reason you decide to return the received goods, then within 7 (seven) days from the date of receipt and payment for the parcel, you can return the money spent back. To do this, contact our operators, and they will tell you how to do it. We will definitely refund your money. Just do not use the product and keep the packaging.

100% quality assurance

We guarantee the quality of products in accordance with the legislation of the Russian Federation, federal law"On consumer protection"

Since 20.08.2007, our company has voluntarily assumed the obligation and strictly observes the principles of the unified international Convention on Postal and Distance Trade.

Our products that require certification are certified and have all the necessary documents.

We address buyers of clients and visitors of our site. All interested persons!! The same appliance model may have several design and color options, so the product in stock may vary slightly. appearance from the one shown in the photo.

To deliver the goods to us or return them, use the services of the Russian Post Office. Pack the goods and send it from your post office in a simple parcel or parcel with a minimum estimated value (for example, 10 rubles). So it will be cheaper for you. Be sure to contact our operators.

The warranty period for the product is:

Courier delivery - from the moment the goods are delivered by the courier. Be sure to keep the 3rd copy of the Invoice (sending) and the cash receipt.

Delivery by cash on delivery - from the moment of receipt and payment of the goods at the post office. Be sure to keep the postal receipt for payment of funds.

The warranty period for the product is indicated in the passport or instructions for use for the product.

Federal Law "On Protection of Consumer Rights"

Art. 18 The rights of the consumer in case of detection of defects in the goods p.1.

The consumer, in case of detection of defects in the goods, if they were not specified by the seller, at his choice has the right to:

demand a replacement for a product of the same brand (the same model and (or) article);
demand a replacement for the same product of a different brand (model, article) with a corresponding recalculation of the purchase price;
demand a commensurate reduction in the purchase price; demand immediate gratuitous elimination of product defects or reimbursement of expenses for their correction by the consumer or a third party;
refuse to fulfill the contract of sale and demand the return of the amount paid for the goods. At the request of the seller and at his expense, the consumer must return the goods with defects.

With respect to technical complex goods in case of detection of shortcomings in it, the consumer has the right to refuse to fulfill the contract of sale and demand a refund of the amount paid for such a product or submit a demand for its replacement with a product of the same brand (model, article) or with the same product of a different brand (model, article). ) with a corresponding recalculation of the purchase price within fifteen days from the date of transfer of such goods to the consumer. After this period, these requirements are subject to satisfaction in one of the following cases:

discovery of a significant defect of the goods;
violation of the deadlines established by this Law for the elimination of defects in goods;
the inability to use the product during each year of the warranty period in the aggregate more than thirty days due to repeated elimination of it various shortcomings. The buyer has the right to refuse to fulfill the contract of sale and demand the return of the amount paid for the goods. At the request of the seller and at his expense, the consumer must return the goods with defects.

Art. 26.1. Remote method of selling goods p. 4. “... The consumer has the right to refuse the goods at any time before its transfer, and after the transfer of the goods - within seven days.

Purchase returns good quality is possible if its presentation is preserved, consumer properties, as well as a document confirming the fact and conditions of the purchase of the specified goods.

The consumer does not have the right to refuse goods of good quality, having individually defined properties, if specified item may be used exclusively by the consumer who purchases it.

If the consumer refuses the goods, the seller must return to him the amount of money paid by the consumer under the contract, with the exception of the seller's expenses for the delivery of the returned goods from the consumer, no later than ten days from the date the consumer presents the relevant demand ... "

Art. 25 The right of the consumer to exchange goods of good quality. item 1. Warranty period, does not apply to non-food products of good quality that cannot be returned or exchanged for a similar product of a different size, shape, dimension, style, color or configuration.

We value our reputation and work only with trusted brands. Unfortunately, unscrupulous sellers often manipulate the trust of buyers and pass off non-original products as original ones. Market for fakes and copies - a big problem both for consumers and for manufacturers of high-quality, original products. We guarantee the quality of products by the availability of quality certificates, confirmed by dealer agreements with major global manufacturers, draw up supply contracts, and also issue warranty certificates for all products. With us you can always check the originality of products purchased in other stores.

Quality Assurance

Hodoor LLC carries out retail sales of automotive products presented on the website

TIN: 7751101397 , CPR: 775101001

Legal address: 108811, Moscow, p. Moskovsky, Kievskoe highway, 22 km, household 4, building 2, floor 5, block G, office 500G, room 13

Actual address: 121096, Moscow, Kutuzovsky prospect 2/1

R/s: 40702810338000149180 in PJSC SBERBANK

K/s: 30101810400000000225

BIC: 044525225

OGRN: 5177746114893

OKPO: 19954972

Constituent documents of KHODOOR LLC

Mandatory check for originality of products

It is no secret that today it is possible to produce both a copy of the original forged wheels, and a whole aerodynamic body kit, carbon elements, and also an exhaust system. Copies of Brabus, ADV.1, Hamann, Akrapovic and other well-known brands are in special demand. The cost of such products is slightly lower than the purchase of the original, but results in a number of other problems - the lack of a guarantee, short term service, risk during operation and ultimately affects not only the safety of the car owner, but also his reputation.

We strongly recommend diving into the question of the originality of the purchase of any automotive product. In fact, it is not so difficult, because the original tuning from world manufacturers is subject to entry into a special sales register.

The manufacturer puts characteristics on each disc, such as serial number, model, dimension, offset. These parameters are engraved on the inside of the rim.Thus, the manufacturer marks each new set, which gives the product exclusivity and individuality, and also confirms the originality of the product.You can check the originality of products by contacting the manufacturer directly, indicating the serial number of the set of disks - the manufacturer maintains a register of sold disks.

With us you can verify the originality of the products presented in our range, as well as check the products purchased in other stores.

We work only with large factories

There is one peculiarity in the automotive market. Reputations are built over decades. “Beginners” are quite deservedly disliked by us. Therefore, for each product we indicate the manufacturer and the real country of production. Among our suppliers are such famous brands as Akrapovic, ADV.1, Hamann, Capristo, HRE Wheels, Forgiato, Larte Design, Lumma, Manhart, Topcar, Vossen and others. We do not use the services of intermediaries, concluding direct dealer agreements with manufacturers of products and independently import goods to Russia.

If you have changed your car, we will help you to replace the tuning

Sometimes it turns out that your car ceases to please you and turns out to be unclaimed (and with it all the installed tuning). Let's say you bought new car and you still have a set of old disks. We can help you exchange it for another one. In the case of an exchange, certain conditions must be met. After all, this product will be sold by us again. Therefore, the discs must be in perfect order, without cracks and chips, we accept them back after a small examination carried out at our expense, make an assessment and put them up for sale. The amount is taken into account when buying a new set and you leave already on new disks.

Making car owners happy

We always remember that the main thing is not words and promises, but quality work. We believe it's impossible to hide bad job sooner or later everything becomes clear.Therefore, it is safe to make purchases in our store - we always put the interests of our customers first and believe that the company's success is not at all in the "landing" and "packaging" of the business, but in high-quality and professional service, which you want to contact again and again. If you become our client and get the first experience of working with our company, you will definitely feel a surge of happiness. After all, this is what car tuning exists for, improving your car is The best way emphasize your image and status. And image and status are a big part of the world of modern man.

We are working directly with manufacturers since 2006. All products undergo additional internal control. We try to deal only with products of the highest quality.

We guarantee compliance of the design of the ordered products with the samples in the catalog. The weight of the products may differ from the website declared in the catalog of the online store due to the peculiarities technological process jewelry making.

We are obliged deliver jewelry in accordance with the order, in quantity, at prices and within the time agreed with the Buyer.

Product quality complies with standards Russian Federation applied to jewelry.

Try precious metal in jewelry complies with the standards of the Russian Federation and is necessarily confirmed by the hallmark of the Assay Office.

Confidentiality all information provided by the Buyer is guaranteed. This kind of information can be provided only with the written permission of the Buyer to use this information, as well as in cases where this is required by Russian or international legislation or authorities in compliance with the legal procedure.

When you buy from our store, you get:

Jewelry in original packaging;
Each product has a stamp (sample) of the Assay Office;
There is also a brand (name) of the manufacturer;
The original factory tag attached to the product. The thread is sealed with a numbered factory seal, which prevents the removal or replacement of the tag. It contains all the characteristics of the product, such as article number, weight, material, etc.;
Commodity and cash receipt;
Upon request, we provide a copy of the manufacturer's hygiene certificate, certified by our seal;

Exchange and return jewelry is not included. Return or exchange is possible only in case of a manufacturing defect. (according to clause 9 of the List non-food items of proper quality, not subject to return or exchange for similar goods of other sizes, shapes, dimensions, styles, colors or configurations" approved by Decree of the Government of the Russian Federation dated January 19, 1998 No. 55)

Manufacturing defects must be found no later than 6 months from the date of sale of the product, of which the Buyer must notify our store, while the product must have a presentation and be accompanied by all documents received upon purchase, including factory tags. Jewelry store "Real Silver" accepts defective goods from the Buyer and transfers it to the manufacturer for examination. If the manufacturer recognizes the defect as a factory defect, our store undertakes to refund the full cost of the product, including the cost of delivery, or to exchange the product at the request of the Buyer. Delivery for examination, exchange or return of goods is carried out by the Buyer in trading floor our store.

Do you read commercial offers that come to your email? How many of the sentences you started reading seemed interesting to you? Do you think your commercial proposal will not suffer the same fate?

It is rare to find a really good and interesting commercial offer... An offer that is pleasant to read, consider and, of course, agree to cooperate with the company making this offer. For the most part, commercial offers are full of template phrases that are found in every 2-3 options.

Check your offer for template phrases!

Template phrases

Individual approach
This phrase occurs too often, but no one can say for sure what it means. What is this individual approach? Talk about it in your commercial offer.
Flexible terms of cooperation
What are these conditions? Be specific: "Up to 30% discount for regular customers" or "New customers: first delivery as a gift."
Wide range of products (wide range of services)
Give specific figures: “Our assortment includes up to 3,000 items of goods.”
Turnkey installation
It would be better if you add a block with a list of services to the offer or tell how you work (the process from order to delivery).
Prices below market (prices will pleasantly surprise you)
Add price to compare:
“The average factory price is 6,000. Our price is 5,100!”
Or:
“The average price in the market is 10,000. Our price is 9,200!”
Flexible system of discounts
Give examples of discounts: "When ordering more than 10,000 rubles, you get a 15% discount."
Guaranteed quality (European quality)
Tell us about what can confirm the quality of your product: research data, statistics, long-term warranty, etc.
Team of professionals (highly qualified specialists)
Provide evidence of the qualifications of your employees: “There are no employees in our team with less than 5 years of experience.”
Market leader
Show your awards, certificates, figures showing your position in the market.
Many years of experience (rich experience)
And again convincing figures: "For 15 years we have served more than 8,000 customers."
High level of service (service)
“A personal manager is assigned to each of our clients.”
Reliable company (reliable supplier)
Show evidence of your company's reliability: famous customer logos, damage return guarantee, money back guarantee, and more.
We offer (we are ready to offer...)
Replace the words “offer”, “ready to offer” with calls to “consider”, “order”, “download”, “visit the site”, etc.
From the best Russian manufacturers
Why not mention the names of these same manufacturers? After all, it sounds much more convincing!

And now for the backfill question!

How many times does the word “we” appear in your sales pitch, and how many times does “you” appear? If “we” is more common, then the proposal does not reveal the benefits that the client receives when working with you, and without this there is no good commercial proposal.

Being in constant development, Your shop pays Special attention customer convenience and quality of service. We strive to make your walk through your store interesting, and the purchase - comfortable and profitable.

We guarantee quality! The quality of goods, fast and careful delivery of orders, high-quality and convenient website, responsibility and professionalism of employees. And not only this...

1) If you do not want to overpay in online stores, visit our website! We offer the best prices.
We value the time of our customers and do everything to make it convenient for you. We offer goods at a reasonable cost, trying to make the best combination of price and quality. We value our reputation, which has developed over the years of reliable work on the Internet.

2) Actual information about the availability of goods!
Our website is constantly updated, so all the goods that are in stock are displayed in the catalog.
Any item that is not currently in stock will not be displayed on the site. We strive for maximum quality work and saving you time. Therefore, the site constantly updates its positions and does not mislead the buyer by demonstrating things that are not really there. The work of the site is continuously monitored by a team of professionals.

3) We offer convenient and affordable shipping.
Our company delivers orders to your home or office, to any address specified by the client. We strive to ensure that your item arrives at your address as quickly as possible. Most often, delivery takes place within one to two business days. You do not need to wait for our courier. When placing an order, you can specify the time at which it is convenient for you to pick up the order. Our couriers always arrive on time. An hour before arrival, the courier will call you and check if the indicated time is still convenient for you.

4) Delivery of orders to other regions of the Russian Federation is possible!
To do this, you need to order goods for 3000 rubles. We will send your order by courier company only after 100% prepayment. You can not worry about the quality of the goods, because before shipping it will be checked, securely packaged and insured. If the order arrives damaged, you will be refunded the amount of the paid order in full.

5) Our store guarantees high quality products which you purchase here.
We provide quality products from trusted manufacturers.
We have multi-stage quality control - the goods are first checked in the warehouse upon receipt by the forwarder, then the goods are re-checked when the order is assembled. And most importantly - upon delivery, the courier helps to inspect the goods so that you are 100% sure that you receive the quality goods that were ordered.

6) Individual approach.
We value each client and carry out an individual approach to each buyer. The comfort of our customers is important to us and good feedback About Store. Our experts are attentive and friendly to each customer. We value your time and respect your choice, so we strive to be better than others. For us the priority is quality of service, which is provided to customers, and it is not in vain that people who value comfort and their free time turn to us. pledge successful business are a good relationship with clients and partners.

7)
- The product range of "Your" online store is constantly updated and expanded. We try to make the most understandable and accurate description of any position and range in general, so that you do not have any questions about the composition, purpose or quality. All products are illustrated with photographs.
- We value convenience and comfort, therefore we offer convenient and favorable conditions for receiving the ordered goods. Unlike most online stores, we have our own courier service, which delivers your purchases on time to the place you need. And even a long distance will not become a hindrance, since in this case we will use the services of proven and reliable courier companies.
- We have developed a user-friendly website for our clients, which is quite easy to understand. We have a team of professionals who quickly and competently perform their tasks. We control the quality of the goods we sell and regularly update the positions on the site to ensure they are up to date.

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