The ics group company. ICS Travel Group, ICS Travel is a tour operator. Tours to Italy

Assortment of ICS Travel Group countries:
EUROPE: Austria, Andorra, Bulgaria, Greece, Spain, Italy, Cyprus, Malta, Portugal, Russia, Slovenia, France, Montenegro, Czech Republic, Switzerland
ASIA: Vietnam, Israel, India, Indonesia, Cambodia, China, Maldives, UAE, Singapore, Sri Lanka
AFRICA: Mauritius, Seychelles, Tunisia, South Africa
AMERICA: Argentina, Brazil, Venezuela, Guatemala, Dominican Republic, Costa Rica, Cuba, Mexico, Panama, Peru, USA, Chile, Ecuador, Jamaica

Benefits of cooperation with ICS Travel Group:
... Solid reputation of a stable and reliable partner

Impeccable financial reputation

Financial guarantees confirmed strategic partner, insurance company "Alfastrakhovanie"

Long history of cooperation with large bank federal level"Transcapitalbank" included in the TOP-100 Russian banks

Time-tested positions in the main areas of the company

Business diversification and progressive growth of the range of directions

Own charter programs and redeemed blocks of seats in the main directions

Strategic partnership with Aeroflot, confirmed by a bank guarantee

The flight program of ICS Travel Group is mainly based on scheduled flights of designated carriers - both Russian and foreign

Careful approach to the selection of host companies. Long-term credit history with a positive balance from foreign partners

Long-term experience of cooperation with the world's leading hotels. Exclusive contracts, a large number of guaranteed rooms in a variety of popular hotels in resorts

Close-knit team professional specialists- business leaders with many years of experience

ICS Travel Group in numbers:
... 21 years in the tourism market
... 10 companies included in the holding
... more than 20 departments and services
... more than 250 employees in the state
... more than 40 countries in the range of destinations
... representations and representatives in 7 countries of the world: Cyprus, Tunisia, Cuba, Italy, Israel, Bulgaria, Mexico
... representative offices in 3 cities of Russia: St. Petersburg, Kazan, Nizhny Novgorod

Flight programs from 8 Russian cities: Moscow, St. Petersburg, Kazan, Nizhny Novgorod, Ufa, Voronezh, Saratov, Yekaterinburg
... 98% of tours are booked online
... more than 4000 terminals in Russia for paying for tours in the last minute mode
... more than 6,000 actively cooperating agencies in Russia and the CIS
... more than 20 authorized agencies throughout Russia
... more than 150,000 people - the number of tourists in 2013

Sales growth in basic directions from 30% per year

The main partners of ICS Travel Group are travel agencies.

ICS Travel Group - member of ATOR (Association of Tour Operators of Russia) since 2007 ATOR - public organization, which includes tour operator companies for which development tourist market and interest in common standards for the industry are fundamental principles work. At the moment, ATOR includes about 50 largest tour operator companies from various regions of Russia, uniting about 70% of the country's total tourist flow. All ATOR members are included in the United Federal register tour operators in Russia and have an insurance guarantee.

ICS Travel Group is a member of the Association "Association of tour operators in the field outbound tourism"Tourist assistance" since 2013, the Association "Tourist Assistance" is an association of tour operators and operates to provide emergency assistance to tourists.

Every year ICS Travel Group is among the leaders in cooperation preferences in accordance with rated by IS "BANKO" and other professional publications.

We went from 3 to 10 August 2019 on a tour. "Puzzle of Italy" or "Walk in Italy". Since this is not the first time I have been on a tour and I myself work as a guide in Moscow, at the end I usually limit myself to words of gratitude. But the organization of the service of the past tour can be said: worse than ever. Now all selling companies are fighting for clients who nevertheless buy tours and feed their employees, but here they don't really care about clients, and in Italy - as it goes, so it goes.

Documents without a return ticket were sent at the very last moment before departure, and a return ticket was sent when we were in Italy! Nonsense !!!

The host of TUO is an extremely ugly service that we have met for the first time. The delay of the plane by Ural Airlines by almost 3 hours there and back is normal and did not pay attention. The first 3 days we were in Rimini,

We were accommodated in the Half Moon hotel for a good reason - during the season all hotels are packed with local tourists. But our room was not designed for 2 people, but in terms of area for 1 person, because the distance between the beds is such that only 1 person can fit in the aisle. When asked to change the number, the reception was told that the others were busy, although there were always very few people in the restaurant, only a part of the group. This is fine.

On the 4th day we got on a bus with a driver in the morning Francesco and a guide Tatiana Avdevich and went to Rome via Florence with a sightseeing tour. In Florence, Tatiana showed us the meeting place and warned that everyone should come in advance without delay, because They will not wait for anyone and showed the bus station if someone does not come on time .. This statement immediately seemed very strange, since everyone tries to arrive on time, but there are any force majeure on the transfer, and this must be taken into account. At the end of the excursion and free time in Florence, everyone came on time and we went to the tram. But after passing a couple of stops, the tram stopped due to the fact that they hit a man on the tram tracks, we went out into the sun and stood for 2 hours under the scorching sun, there was no place to hide at the stop. Tatiana called the driver Francesco to come to pick us up, but he did not want to go. Alternatively, there were city buses for people instead of trams, but the guide for some reason did not put us on them, we stood in the heat. After 2 hours, the trams started again, we sat down and drove to the final stop to change to our bus in the parking lot.

Arriving in Rome, the driver stopped the bus a few blocks before our Madison hotel in the center opposite Termini train station. The driver, due to his fatigue (he explained that), did not help us to remove our suitcases from the bus, although this is part of his duties. Our men helped us.

Tatiana, without waiting for the group, fled to the hotel, without showing the way, and one could only guess how to get to the hotel.

And on the way to Rome, she demanded to collect money from everyone for all the excursions, the entrance to Florence 10 Euro (calling other travel agencies, it turned out that no one collects this fee !!!), headphones 15 Euro. She also demanded a tip for the driver at 1 Euro per day, which was always a voluntary event, if you liked his work. Considering that the driver did not help us with unloading our suitcases and Domenik met us at the airport, and then we went with Francesco, it is not clear why we should pay a tip? He works for a paycheck. Since the group refused to tip, he did not help us with the suitcases, which showed him from the boorish side and expressed his behavior at every step, although Italians usually behave very nicely.

In Rome on August 7, we also had a sightseeing tour according to the program in the morning, we were assigned a meeting time. We were only 5 minutes late (!!!) and, having run to the bus stop a few blocks away, we saw the bus already departing, which slowed down after seeing us several people. We of course apologized, but we were late due to the fact that the Madison hotel is being renovated on the 6th floor, where we lived, there was a big problem with an electrician (the phone was charged only from 1 outlet in the bathroom !!!), others did not work and the elevator was constantly stuck. This morning we were just stuck in the elevator, it stopped and did not work. Then we ran to the bus, which could not wait for us. There were Muslim people with us, they didn't want to wait at all, we warned them, but the bus went off, Tatyana didn't want to listen to anything in response and announced to the whole bus: "The East, of course, is a delicate matter, but not to such an extent." It's good that those few people caught up with the bus on the way. Such rudeness and squeamish political incorrectness is not permissible in working with people.

In general, Tatyana did not give any useful information while traveling between cities, her whole speech was reduced to collecting money for something, an indistinct explanation of the details of organizing excursions according to the program and explanations of cultural differences between Russian Italians, although there are none, she talked about quirks and the tricks of her own life, where she solved her problems, sometimes she spoke outright nonsense, which is absolutely not interesting and unacceptable in such tours. On the way back to Rimini (6 hours drive), she put on a movie about an African and a disabled person in France, which is an absolute stupidity and stupidity, not related to Italy and the Puzzle of Italy tour. This speaks of her insufficiently high level and professionalism in working with people on tours.

On August 9, on the penultimate day before departure, in the morning, an excursion to the Vatican was offered. We have already visited her. There were a few more people with us who were in Italy for the first time, but did not go on this excursion. Tatiana explained to us where to meet and left these people for me to find a meeting place. We easily found a magazine kiosk near Meeting Point and waited for the group. At the appointed time she was late, pounced on me with the words: "You are not waiting there, you have to be on the other side of the kiosk!" There are a lot of people near the Vatican and we stood where we could near the kiosk. Usually, guides are looking for people, and they do not pounce and do not try to solve their problems at the expense of tourists. But the very culmination was ahead of us.

We headed back to Rimini. On the bus, Tatyana announced to us 2 people the time at which the next day the bus should come to the airport for us, saying that we should wait near the hotel. She did not place any announcement in the lobby, although this is mandatory for every guide and tourists with whom she works. Settled at the Torento Bramante hotel, came at the appointed hour for dinner, Tatiana was not there, although she was also in this hotel. We were seated as a group, given such a dish that the meat, in principle, could not be chewed. He had to be abandoned.

On the day of departure, we arrived the very first for breakfast at 7-30, at 8 in the morning we left the restaurant, because at 8-40 the bus was supposed to come. By 8-30 we went downstairs, went out into the street and stood with suitcases near the hotel, as we were told. Until 9-10 we stood near the hotel, no bus came for us. I started calling Tatiana on whatsapp, she did not pick up the phone, saw only her missed call at 8-48 and sms: "You are not on the transfer, the bus cannot wait any longer." There was no limit to emotions !!! Whether it was her fault in her work or the work of her colleague, we shouldn't have worried. But this absolute lie and the overloading of its problems exceeded all limits! She then called back and began to say that we were not near the hotel, someone took a picture there somewhere. This is a blatant lie and failure to fulfill their professional obligations and fulfillment of the contract with tourists. She began to call to call a taxi, because as it turned out, she confused the time of 4 more people from Krasnodar from another hotel, whom we also took, and demanded that we pay 5 Euros for a taxi. We refused to pay because we have paid everything. She herself gave 10 Euro for us, the rest paid for themselves, which is also unacceptable, these are her mistakes in work. But people came for the first time and were afraid to argue. When we got into a taxi, a Russian-speaking young man arrived, with whom she began to speak Italian, thinking that I did not know the language. But I know colloquial Italian and her boorish unworthy behavior was extremely unpleasant.

At the moment, only a message has come from ICS Travel that my letter has been sent to Italy and no more comments.

That's it, we got the money and goodbye - that's the attitude towards customers. I do not recommend using the services of ICS and TUO Travel

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ICS Travel Group has been providing travel services for 22 years. And, all these years are characterized by an impeccable reputation, constant expansion of the list of services and improvement of existing offers. ICS Travel Group today can provide the following types of travel services:

  • children's rest;
  • beach tours;
  • exotic vacation;
  • tours to medical institutions;
  • combi-type programs;
  • tours according to individual programs;
  • rent and sale of real estate and property on request;
  • premium class tours and VIP service.

ICS is a world-renowned tour operator that has been successfully operating since 1992. Today, tourists are offered the most interesting places around the world, you can visit the most attractive corners of Asia, Europe, Africa and Latin America... Separate offers relate to tours to Cuba, Cyprus, Tunisia, Israel, Bulgaria and Italy, where the company has regional offices, which allows us to offer special conditions.

A wide range of offers from ICS covers all niches tourism business... In addition to the standard set of tours, beach vacations, excursions and health vouchers, there are more exotic options. The company can compose a tour according to your wishes, including the most difficult routes anywhere in the world, there is a special VIP service. Last-minute tours from ICS Travel Group have become traditional, they allow significant savings for the client of the company, while not losing in the quality of rest, accommodation and service. A real exclusive is the opportunity not only to rent housing or property, according to your order, but also to buy it out. Reliable guarantees from Alfastrakhovanie instill confidence in both the company's partners and its clients.

The tour search service from ICS makes it possible to quickly select a route, duration, a set of included services during the rest and a place of transfer. Regular flights are operated from such large Russian cities as Moscow, Nizhny Novgorod, Ufa, St. Petersburg, Kazan, Samara, Yekaterinburg and Rostov-on-Don.

The main mission of ICS Travel Group is considered to be the development of the Russian tourism industry as a whole, bringing it to the highest tourism league that fully meets the most demanding international standards. This will make it possible to fully satisfy any needs of Russian tourists.

Tours to Italy - a great opportunity to combine acquaintance with the world-famous monuments of art and architecture with amazing shopping!

Holidays in Italy on the coast are a variety of resorts and towns, numerous cozy cafes and respectable restaurants of Mediterranean cuisine. These are amusement parks and amusement parks, night discos and bars.

Beach holidays are easily combined with sightseeing in Italy, which are more than enough here. World famous ancient and medieval historical monuments, amazing panoramas of cities, all kinds of museums - excursion tours to Italy are famous for their richness and give a unique experience!

Tours to Italy

Italy in winter is a paradise for ski lovers. In Italian ski resorts with well-developed infrastructure, even beginners who have never skied can learn all the tricks of skiing from the mountains. And if you are not a fan of active sports, you can always enjoy the majestic mountain scenery and fresh air. Trips to Italy in winter are also popular among fans of excursions, because the weather in many regions of Italy, even in January, allows you to explore local attractions in comfort.

Tour operator ICS Travel Group offers a variety of options for organizing tourist trips to Italy. We will help you choose the region, resort and hotel that best suits your needs! Our flight program is widely represented different directions- Rimini, Verona, Palermo, more recently Ancona and Bari. Every summer ICS Travel Group launches direct flight to the city of Trieste (Italy), which is only 80 km from Venice and 60 km from Lignano (Italy).

ICS company works successfully on Russian market since 1994. One of the main directions of our activity is the supply of materials and equipment for the installation and maintenance of engineering systems of buildings and industrial enterprises.

ICS Distribution Center supplies cable products, materials, equipment, tools and devices for the installation and maintenance of low-current (copper and fiber-optic) and electrical cable systems.

The company has more than 15 years of experience supply and distribution, cooperates with leading European and international equipment manufacturers.

The retail network is represented by the central office in Moscow and regional offices in St. Petersburg and Rostov-on-Don, as well as a large number of partner companies offering ICS products through their regional offices.

Own warehouses of the company's products are located in Moscow (more than 4,500 items in stock), St. Petersburg and Rostov-on-Don. Offices in these cities operate according to a single price list.

Inventory planning is carried out on the basis of ABC and XYZ analysis, as well as the regular needs and plans of our partners and customers.

The company works only directly with manufacturers and has its own logistics department, which allows us to provide the best customer service and minimum delivery times.

We also offer special conditions companies interested in promoting our products in their region or their customers.

Our sales managers will advise you on the products of interest, provide information on prices and stock availability, and help you choose replacements.

We offer you products from the following manufacturers

  • The siemon company(USA) - cable and SCS components (copper and optical).
    Siemon is one of the recognized world leaders in the development of solutions and production of equipment for SCS (structured cabling systems). Siemon currently offers solutions for all SCS systems known on the market: copper systems 5е (UTP / FTP), 6 (UTP), 6а (UTP / FTP) and 7 (S / STP) categories, fiber-optic systems 1G and 10G, industrial SCS for industrial facilities, intelligent MAP-IT system of the second generation.
  • Marshall-Tufflex(England) - plastic boxes and cable channels for laying cables, electrical racks and columns, hatches for mounting sockets in the floor. It is the largest English manufacturer in its industry. Marshall-Tufflex products are of high quality, convenient installation solutions, and relatively low prices for a European manufacturer.
  • VERGOKAN(Belgium) - equipment for cable support systems and structures. Metal cable trays different types and accessories for them, steel trunking and flush-mounted systems for installation in the floor or in concrete.
  • KNURR AG(Germany) - telecommunication racks and cabinets, outdoor enclosures, components and cooling systems for 19 ″ cabinets, data center solutions, industrial furniture.
  • Emerson Networks Power(USA) - precision air conditioning systems, uninterruptible power supplies. Emerson has the most complete line of precision air conditioners to meet a wide range of needs.
  • General cable(Spain) - copper cables of the "twisted pair" type: UTP, FTP for indoor and outdoor installation, multi-pair cables, 1-2 pairs, cable for the manufacture of patch cords, installation wires (including non-combustible), flexible electric cables. General cable - one of the largest cable manufacturers in the world.
  • BRUGG(Switzerland) - fiber-optic cable (universal, for indoor and outdoor installation, including armored. Cables for patch leads)
  • Helukabel(Germany) - control and control cables of various types, installation wires, cables for fire alarm, telephone cables, high security cables, special cables, cable accessories (spirals for bundling, cable covers, clamps, etc.).
  • NEXANS(France / Germany / Russia) - electrical and power cables like NYM, NYY, VVGng-LS, self-supporting insulated wire, medium voltage cables (copper and aluminum). Since the beginning of 2009, we have been supplying cables from the Russian plant Nexans , which made it possible, while maintaining quality, to approach the prices of cables of Russian brands.
  • Leoni-Studer(Switzerland) - high security cables: power (N2XH, NHXH, NHCXH E30, E90), fire safety(JE-H (St) H, J-H (St) H). Leoni-Studer is a leading European manufacturer of high security cables.
  • Belden(USA) - coaxial and industrial cables
  • Weidmuller(Germany) - connecting components for industrial automation: terminal blocks, powerful industrial connectors, electronic relays, signal converters, power supplies, housings (including Ex), marking, wiring tools.
  • Schneider Electric(France) - low voltage electrical equipment (automatic machines, electrical cabinets and shields and accessories for them, contactors, buttons, etc.) under the brands Merlin Gerin, Telemecanique.
  • GPH / Nexans Accessories(Germany) - connecting and terminal elements for cables (lugs and sleeves) and wiring tools, including for sewn PE.
  • Fluke(USA) - electrical measuring instruments (multimeters, measuring clamps, insulation testers, insulation resistance meters, electrical installation testers), oscilloscopes, power quality analyzers, thermal imagers, digital thermometers, air quality control devices, calibrators technological processes... Fluke - world leader in the production of measuring instruments.
  • Fluke Networks(USA) - solutions for testing copper and fiber-optic cables and cable systems, handsets, a tool for working with twisted pair, devices for analyzing networks.
  • Hensel(Germany) - junction boxes and electrical cabinets.
  • Wiha(Germany) is a professional tool of high quality and providing maximum convenience of work.
  • Pfannenberg(Germany) - Products for climate control and sound and light alarm systems

ICS has its own workshop for the assembly of standardized electrical cabinets, where it assembles electrical panels and distribution cabinets based on Schneider Electric equipment for the most typical solutions, as well as according to the customer's specifications. The site is certified according to TU Schneider Electric for the production of 0.4 kV cabinets Prisma G 630 A and Prisma P 3200 A and has certificates of conformity of the State Standard of the Russian Federation for serial production of products:

  • Complete low-voltage distribution and control devices (main switchboard, switchboard, AVR)
  • Distribution boxes for residential and public buildings

ICS company works with more than 5,000 clients from different cities of Russia, including. system contractors, trading companies, reseller companies, electrical installation companies and panelists, system integrators and installers of engineering systems, construction companies, as well as enterprises and companies operating in the oil and gas, metallurgical, food and other industries.

We will be happy to help you and your further cooperation with us!

 

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