The largest tour operators - Coral Travel, Anex Tour and Pegas Turistik - were kicked out of the Russian business. Exclusion of tour operators from the Federal Register - in a hurry? Rostourism excluded from the register of tour operators

The reason for the exclusion was the decree of the President of the Russian Federation banning companies controlled by Turkish citizens from operating on the territory of the Russian Federation.

The following tour operators were included in the list of excluded:

Renaissance Property Management LLC, ATTIDA TRAVEL LLC, PEGAS TOURS LLC, Pegas Kazan LLC, Pegas Ufa LLC, PEGAS Ekaterinburg LLC, Pegas Krasnodar LLC, Pegas Samara LLC, LLC PEGAS-KEMEROVO, LLC Pegas Perm, LLC Pegas Retail, LLC Pegas Khabarovsk, LLC Pegas Surgut, LLC Aneks Regions, LLC Anex Tour Moscow, LLC Bentur Moscow, LLC Pegas Tourist, SANMAR TOUR LLC, Coral Travel LLC.

Tourists who bought vouchers in these organizations were quick to reassure that the state would control that all obligations for vouchers purchased before January 1, 2016 were fulfilled in full.

At the same time, it is not clear by what criterion this list was created. So, for example, the press secretary Russian Union tour operators Irina Tyurina said that some companies from this list are completely Russian, and their exclusion from the Federal list is unreasonable. Rosturizm, in response to this statement, replied that after the holidays, that is, after 10 days of rest, the disputed companies can be entered back into the register, provided that they can provide Required documents... That is, no one bothered to check the documents before compiling such a list.

It turns out that the fact that "innocent" companies could be included in the list, Rosturizm admits, but the fact that during the holidays due to this mistake the companies can incur losses, and the tourists' mood and impressions of the upcoming vacation can deteriorate, is considered quite normal, the site reports.

It should be noted that brands Coral Travel, Sunmar Tour and Pegas have separate affiliated companies that were not included in the banned list, as they are completely Russian. They have the full right to sell vacation vouchers from January 1, 2016, and they notified the clients about this on their official websites. You can see this personally by going to the official website of Rostourism and looking at the Unified Federal Register of Tour Operators.

Therefore, there are reasons for concern, but not as serious as it might seem at first glance. The news that caused panic turned out to be more like another stuffing in order to destabilize the situation on tourist market... More worrisome is the ambiguity situation. How the issue will be resolved in the end - we will see after the holidays.

Rostourism excluded 29 tour operators from the Russian register, including several regional operators under the brands Pegasus, TO Coral Travel Center, Russian Express, Natalie Tours and others. This does not mean that all "Coral Travel" and "Natalie Tours" have stopped working - only a few.

If you have a voucher and an agreement with a tour operator in your hands, check the legal entity of the tour operator with the register. If it is not in the registry, call the travel agency and ask how it is.

Don't panic, everyone will fly away ✈️

The excluded companies will no longer operate in outbound tourism. However, they did not close and did not go bankrupt, but continue to fulfill their obligations to tourists.

Why were they expelled?

In 2017, all tour operators must establish personal liability funds that will act as additional insurance for tourists. If the tour operator goes bankrupt or suspends activities, tourists will not be harmed.

The size of the fund depends on the size of the tour operator, its maximum is 7% of the annual turnover. Until January 31, all operators had to pay a minimum entrance fee of 100 thousand rubles. Those who did not pay were excluded from the Russian register.

What if my tour operator is not on the register?

First, make sure that the operator is really not in the registry. The fact is that many large companies create several legal entities under one brand. Therefore, carefully check the name of the operator in your contract with the one written on the Rostourism website.

Even if your tour operator has indeed been expelled, don't panic. Contact the agency where you bought your package. Your agent should check with the tour operator. If the vacation does not take place, the tour operator must compensate for the damage.

What and when to do to get your money back?

If you are sure that your tour operator will not be able to send you on vacation, do not wait for the start date of the tour, but immediately claim damages.

First, write a written request to the tour operator. In the request, indicate your personal data, contract details, dates and other details of the failed trip, the amount of compensation.

If the tour operator refuses or cannot reimburse the cost of the tour, find information on financial security in the contract. You need to find out which company has insured the tour operator's liability or provided him with a bank guarantee. Write the next requirement to this company.

If a bank guarantee or insurance is not enough to compensate for the damage, you can write a third claim - to the Tourpomosch association, which manages the tour operator's personal liability fund.

So you don't have to worry?

You don't have to worry. Although the personal liability fund will start working in full force only after 7 years, during the transitional period, there is a triple protection for tourists: insurance or bank guarantee, a personal liability fund and the “Tourist assistance” reserve fund.

On the eve of the New Year, 19 legal entities were excluded from the unified register, including the four largest tour operators. If the issue with the work of these companies in the Russian market is not resolved, the outbound tourism industry will return to the 1990s.

On the penultimate day of 2015, Rosturizm made another surprising decision. 19 legal entities were excluded from the unified federal register of tour operators (EFR). If you do not look at the names of excluded tour operators, then the situation may seem quite common: someone is constantly being excluded from the register, while at the same time it is updated from time to time with data on new companies. But this time the largest ones were included in the list of excluded tour operators: "", "Sanmar Tour", "" and "" and a number of subsidiaries operating under these brands.

Representatives of the online tour booking service Level.Trevel estimated that these tour operators account for 50% of all tours booked through the company's website. At the moment, "", "Sanmar Tour", "" and "" excluded from the register have not stopped their work and hope to be reinstated in the EDF. But if hopes are not justified, the industry will face another shock: charter programs from the regions can be forgotten, and many agencies will have to close.

Allegedly Turks

The website reestr.russiatourism.ru reports that 19 tour operators were excluded from the register in accordance with the decree of the President of the Russian Federation dated November 28, 2015 No. 583 "On measures to ensure national security Of the Russian Federation and the protection of citizens of the Russian Federation from criminal and other illegal actions and on the application of special economic measures against the Republic of Turkey. "

Departure of Russians abroad for the purpose of tourism in the first half of 2011-2015 (thousand trips)

Source: ratanews.ru

That is, tour operators were excluded from the register due to their alleged Turkish roots. By the way, the word "supposedly" is more than appropriate here. One can speak unambiguously about the Turkish owners only in the case of the Coral Travel and SANMAR Tour companies. Both of them, according to the Unified State Register of Legal Entities, are 100% owned by joint stock company OTIHOLDING ANONIM SIRKETI.

However, a strong increase in market demand domestic tourism even if the outbound tourist flow drops, you shouldn't wait. Incomes of the population are small, and the price of Russian tourism products is not inferior to foreign ones. But in relation to quality, despite the assurances of Rostourism, there are many questions about the domestic tourism product.

But the blow to the agency market, he believes, will be colossal. She notes that each of the listed tour operators works with several thousand agencies. Most agencies work only with these tour operators, and many of them will be forced to close if the four largest tour operators leave the market.

Representatives of the agencies themselves, at least in St. Petersburg, do not yet see any difficulties. The agency "Atri Tour" (Vista franchise) said that they are ready to continue working with tour operators "Pegas Turistik", Coral Travel and Sunmar Tour and Anex Tour on the terms that these companies offer now. Also, the travel agency says that they did not encounter problems after the decision was made to exclude these tour operators from the register.

Another St. Petersburg travel agency noted that lately they only have time to be surprised at the speed with which the departments make certain decisions, and tour operators have time to adapt to these decisions.

But tour operators have already had to experience the negative effect of the decision. "Removal from the register is a strong blow to our reputation, especially considering how the time of the announcement of the decision was" well-chosen. " that we will fulfill our obligations ", - says the director of marketing and PR of the company" ".

She also explains that sales have plummeted since the announcement of the companies' deletions from the register.

He says that, according to the PCT, smaller tour operators reported an increase in sales after it became known about the exclusion of the EFR "", "Sanmar Tour", "" and "".

Nevertheless, she explains that representatives of these companies consider the decision to exclude tour operators allegedly of Turkish roots unfair and fear that next time they may be excluded from the register of tour operators for rather strange reasons.

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