Another tour operator went bankrupt. It became known which travel agencies are leading in the reliability rating Which travel agencies went bankrupt in the year

Rostourism has excluded 29 tour operators from the Russian register, including several regional operators under the brands Pegas, TO Coral Travel Center, Russian Express, Natalie Tours and others. This does not mean that all "Coral Travels" and "Natalie Tours" have stopped working - only a few.

If you have a voucher and an agreement with a tour operator in your hands, check the legal entity of the tour operator with the register. If it is not on the register, call the travel agency and ask how it is.

Don't panic, everyone will fly away ✈️

The excluded companies will no longer work in the field outbound tourism... However, they did not close and did not go bankrupt, but continue to fulfill their obligations to tourists.

Why were they expelled?

In 2017, all tour operators are required to create personal liability funds that will act as additional insurance for tourists. If the tour operator goes bankrupt or suspends activities, tourists will not be harmed.

The size of the fund depends on the size of the tour operator, its maximum is 7% of the annual turnover. Until January 31, all operators had to pay a minimum entrance fee of 100 thousand rubles. Those who did not pay were excluded from the Russian register.

What if my tour operator is not on the register?

First, make sure that the operator is really not in the registry. The fact is that many large companies create several legal entities under one brand. Therefore, carefully check the name of the operator in your contract with the one written on the Rostourism website.

Even if your tour operator has indeed been kicked out, don't panic. Contact the agency where you bought your package. Your agent should check with the tour operator. If the vacation does not take place, the tour operator must compensate for the damage.

What and when to do to get your money back?

If you are sure that your tour operator will not be able to send you on vacation, do not wait for the start date of the tour, but immediately claim damages.

First, write a written request to the tour operator. In the request, indicate your personal data, contract details, dates and other details of the failed trip, the amount of compensation.

If the tour operator refuses or cannot refund the cost of the tour, find information on financial security in the contract. You need to find out which company has insured the tour operator's liability or provided him with a bank guarantee. Write the next requirement to this company.

If a bank guarantee or insurance is not enough to reimburse the damage, you can write a third demand - to the Tourpomosch association, which manages the tour operator's personal liability fund.

So you don't have to worry?

You don't have to worry. Although the personal liability fund will start working in full force only after 7 years, during the transition period there is a triple protection for tourists: insurance or bank guarantee, a personal liability fund and the “Tourist Assistance” reserve fund.

The time of small, poorly organized travel service operators has passed: after the crisis, due to a series of bankruptcies, Russian market a few dozen left large companies who managed to stay afloat. Facts such as fierce competition and the presence of large capital in the tourism business have played into the hands of ordinary vacationers. The remaining firms are better organized, reasonably reliable, and offer more attractive services. Among these "titans", a dozen companies stand out: we bring to your attention the top of the best tour operators Russian Federation according to the reliability rating from Travelata and the opinion of vacationers who have already used their services.

TOP-10: Major tour operators in Russia, rating of the best and most reliable

10th place. "Mouzenidis Travel"

Regional operator offering high quality leisure services in Greece. The company is part of the Mouzenidis Group holding, which is engaged in a purely tourist business: its own hotels near the best beaches, excursions to memorable and historical places, organizing entertainment events... In addition to mainland Greece, you can arrange tours to Rhodes and Crete. Organizes flights on vacation from both capitals, several regional centers, Kiev and Minsk.

Partially - there is.

Own hotels

What is the difference between a travel agency and a tour operator? Travel agency is simple company an intermediary who cooperates with several travel operators and offers their services. Moreover, we want to note that it is not always profitable to directly order services from operators: no matter how funny it sounds, but the selection of an individual tour can be more expensive than with intermediaries. There are several objective reasons: firstly, the operator sells them group, complex offers, and secondly, a number of agencies hold regular promotions, due to which the price of a ticket is significantly reduced.

9th place. "Biblio Globus"

A company with a long experience: it has been on the tourist services market for 24 years. In addition to regular tours, it also organizes shopping tours, vacations on a cruise ship and ski resorts. The geography of the routes is very diverse - the countries of America, Asia, Africa and Europe. Most of the customer reviews are the most positive.

📍 Availability of representative offices at the place of rest?

Present.

🏨 Guaranteed hotel reservations?

For the most part, yes.

👎 The number of dissatisfied customers (according to reviews):

8th place. "AnexTour"

For several years in a row, it has been among the top companies offering the best travel services in Thailand and Spain. Host offices are located in 10 countries in Europe, Asia and the Arabian Peninsula. In addition to foreign tours, the list of services includes vouchers to the beaches of Krasnodar. Regional offices in Russia opened in 42 largest cities.

📍 Availability of representative offices at the place of rest?

Yes, there are managers and offices.

🏨 Guaranteed hotel reservations?

There are on most of the routes, there are own hotels.

👎 The number of dissatisfied customers (according to reviews):

7th place. ICS Travel Group

Multidisciplinary tour operator offering mass entertainment services. Among the interesting services, it is worth noting club recreation, as well as organization of recreation for the little ones: while parents are resting, their children will be busy in children's mini-clubs, designed for children aged two to six and from seven to twelve years old. With the help of "ICS Travel Group»You can book tours to Europe (including the Baltic countries), Africa (Tanzania, Kenya), Asia and the Mediterranean.

📍 Availability of representative offices at the place of rest?

Yes, on most routes.

🏨 Guaranteed hotel reservations?

In most cases, yes.

👎 The number of dissatisfied customers (according to reviews):

6th place. "Pegas Touristik"

A large company offering holidays in 22 countries of the world. Collaborates with the world's best hotels: the full list is more than two and a half thousand names. You can order individual and group tours, there are unique VIP-offers, participate in sports and corporate rest... It works in conjunction with several major Russian air carriers, organizes flights from 50 major cities of the Russian Federation.

📍 Availability of representative offices at the place of rest?

Yes, they are on most routes.

🏨 Guaranteed hotel reservations?

Company-owned hotels are found in many host countries.

👎 The number of dissatisfied customers (according to reviews):

5th place. NTK-Intourist

International holding with a significant part of Russian capital. Deals with both external and domestic tourism across the territory of Russia. Has its own network travel agencies, through which the offered tours are mainly sold. In addition to the usual beach holiday, it offers excursion and sports recreation at ski resorts. Geography - the countries of Europe, Asia, the Mediterranean.

📍 Availability of representative offices at the place of rest?

🏨 Guaranteed hotel reservations?

On most routes.

👎 The number of dissatisfied customers (according to reviews):

4th place. "Sunmar"

The company offers a profitable vacation both in terms of quality and price for services. There are regional offices in 37 cities of Russia. Collaborates with the most worthy hotels of various price categories... Winner of several Russian and international awards and prizes for his contribution to the development of tourism. Geography of tourist routes: Europe, Mediterranean, Asia, Latin America.

📍 Availability of representative offices at the place of rest?

Yes, we have our own companies.

🏨 Guaranteed hotel reservations?

Service provided

👎 The number of dissatisfied customers (according to reviews):

3rd place. "Tez Tour"

Offers wide choose for recreation for all categories of tourists. The list of services includes unique VIP offers, children's recreation, and also organizes seminars and conferences. 73 offices are located in 23 countries of the world: it uses only its own receiving and sending offices. It works in conjunction with the world's leading air carriers and several chains of respectable hotels.

📍 Availability of representative offices at the place of rest?

Yes, we have our own companies.

🏨 Guaranteed hotel reservations?

On most tourist routes.

👎 The number of dissatisfied customers (according to reviews):

2nd place. "TUI"

It is part of the international holding "TUI Group", with headquarters in Germany. The total number of employees is 76 thousand in 130 countries of the world. Owns its own airlines, hotels and cruise ships. Organizes recreation for every taste and any wallet thickness: beach, educational, sports and cruise. Geography - 32 countries of the world, plus domestic tourism.

📍 Availability of representative offices at the place of rest?

Yes, we have our own companies.

🏨 Guaranteed hotel reservations?

On most tourist routes.

👎 The number of dissatisfied customers (according to reviews):

1st place. "Coral Travel"

Another one subsidiary an international travel holding company that owns its own hotels and air carriers. From Russia, with the help of this tour operator, you can get to 35 countries of the world, flights are carried out from 40 cities of our country. In addition to group and individual recreation, it provides cruise tours, organizing seminars, and has corporate proposals. Hotels from three to five stars - there are more than 5 thousand of them all over the world.

📍 Availability of representative offices at the place of rest?

There is everywhere.

🏨 Guaranteed hotel reservations?

Most tourist routes have their own hotels.

👎 The number of dissatisfied customers (according to reviews):

Which tour operator is the best to choose?

In our rating of tour operators, there is not much difference between the companies: they are all distinguished by high quality and variety of services provided. They have their own host offices and hotels, service is excellent for everyone, problems with transfers (flights, arrival and check-in at the hotel) are extremely rare. Therefore, the final choice will depend only on where exactly and in which country you want to go to spend your vacation.

Of course, if you decided to save yourself the hassle of organizing an independent travel and settled on the option of buying a tour, then you need to approach this matter with all responsibility. Cases are still fresh in my memory bankruptcies of large Russian tour operators, but in the news no, no, yes, there is information about the inability of any insurance company to pay compensation to indignant tourists.

Friends! We are tourists just like you.
And 2 years ago, they also attended to the issue of the reliability of tour operators. Initially, it was a mini-article, but now it is a full-fledged study with personal experience and constantly updated.

We trust the first seven tour operators, who are always heard: why and to whom exactly - we will tell you further.

The rating is also given there. verified sites, where you can choose a voucher that suits your requirements, and, in case of an unforeseen weekend, consider last-minute tours from all tour operators. Among the rich selection of aggregators collaborating with 120 travel companies, you will surely find something to your liking. How about an all inclusive tour to Turkey from Moscow from the tour operator Sunmar for two?

Well, if you are still undecided on the upcoming route, we will try to make this task easier and take a short excursion to the destinations dearly beloved by Russians, which are in demand from year to year.

Most Popular Destination Countries from Tour Operators

What are the favorite destinations of Russians for recreation? Consider the "sea" countries where tour operators bring tourists en masse - which is not bad at all, because cheap tours can often be found there.

In the summer, almost everyone comes to Turkey (6 million, can you imagine!). Cyprus is an alternative to visa-free travel (online visa). Or they issue Schengen and fly to Greece.
They warm themselves in Thailand in winter.
And in the off-season - in spring and autumn - the Emirates prefer.

Thailand.
When, if not in winter, the desire to warm up not under ten blankets in an embrace with a heater, but under the scorching sun of Asia, is especially acute? This is what a great many travelers realize when choosing a vacation in Thailand. The fabulous beaches, combined with the measured pace of life in Phuket, and the wild, fun atmosphere of Pattaya, in their own way, create the ideal conditions for a seaside vacation. And do not fall for the general belief that a tour to Thailand is relevant exclusively from late autumn to mid-spring. No, the country is good in any season. By the way, if you are thinking of going to Thailand this winter, then it is worth booking tours in advance! This way you can save up to 70% of the original cost.

Our trip to Thailand - May 2017

Turkey.
A country like Turkey has always been and remains extremely attractive for holidaymakers. And really nothing can frighten a Russian tourist! With the approaching summer period, the interest of our citizens in the study of the Turkish coast has traditionally increased. Hotels in Alanya, Antalya, Kemer only rarely suffer from a shortage of visitors: in spite of everything, Turkey consistently demonstrates the power of all inclusive (all inclusive) in action, and in winter and for a ridiculous amount. Our friends traveled at the end of November for 48,000 rubles for three.

Our vacation in Kemer. Everything you need to know about the resort is described in this article >>

Cyprus.
Longtime favorite tourist market annually gathers a huge number of people on its picturesque beaches, surrounded by rocky spits. What makes them come again and again? As a rule, the desire to escape from the stuffy cities and breathe in the salty sea air is complemented by exciting memories of local Mediterranean cuisine, natural and historical sights.

United Arab Emirates.
This state does not even need an introduction. Dubai, Abu Dhabi and Sharjah warmly welcome crowds of tourists eager to get a Middle Eastern tan, ride ATVs in the desert, see firsthand the architectural achievements of oil sheikhs and just taste the peculiar chic of a rich Arab country. Having not experienced a decline in popularity before, with the simplification of entry into the UAE for Russians, local resorts clearly promise to be overcrowded. Recently, people come here more and more often to celebrate the New Year. And tour operators, in turn, promise to increase the number of tours to the UAE.

We went on a safari in Dubai - December 2018

Greece.
Greece does not leave the list of the most popular countries for recreation. Adherents of historical tourism also flock here, since antiquities can be seen at every step, and those who like to soak up the Mediterranean coast. True, they choose different places - some to Athens, some to Crete. But in any case, the Greek way of life leaves no one indifferent.

Beach next to our hotel in Rhodes

✓ Take excursions profitably. Everyone knows that the tour operator is the most expensive and they look for them on the spot. Try it online and don't forget about discounts on accommodation - 1000 rubles for Booking and 2100 rubles for Airbnb.

✓ No time to track and search? Subscribe to our Telegram channels: @lowcost_expert, where we throw cool promotions on tours and tickets, and @howtrip - where we publish interesting notes and useful things from travel 🙂

Well, and a couple of words in conclusion. Contact trusted travel service companies. Study the reliability rating of tour operators, and peace of mind from your vacation, along with positive impressions, are guaranteed to you! And when you find out for how much your neighbor bought the tour on the plane in an offline agency, you will be pleasantly surprised and advise him to take it online the next time.

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When we face the question of choosing a country for recreation, then another task appears after it: the choice of a travel agency, which can be entrusted with your precious time. After all, if a tour operator abruptly declares its bankruptcy, then it will take a lot of effort and days to get the funds back, as well as find another opportunity to go on vacation.

Moreover, travel agencies have begun to go bankrupt lately more and more often. That is why we present to your attention a rating of tour operators that remain reliable, and along with this, we will remind you which travel agencies have sunk into oblivion.

On June 10, 2018, the tour operator Raduga Travel (Raduga Travel Center) announced the termination of its activities
On June 15, 2018 the tour operator Polar Tour ceased its activity
On June 22, 2018, the tour operator Matryoshka Tour closed, which had sold its tour operator Aurora BG a little earlier.
On June 25, 2018 the tour operator Premium Travel Group ceased to operate
On June 30, 2018, problems began for Aurora BG, which suspended charter programs to Bulgaria and Montenegro
On July 3, 2018, a large and one of the oldest tour operators in Russia, which had been operating since 1991, DSBW Tours, was closed.
On July 4, 2018, the largest tour operator Natalie Tours (Natalie Tours) canceled all confirmed tours, after which information appeared in the media about the desire of the owners of Natalie Tours to sell the company.

According to Travelata.ru, the 10 most reliable tour operators in Russia for 2018 are:

Coral Travel
TEZ Tour
Sunmar
Pegas
Intourist
Biblio globus
Anex Tour
Mouzenidis Travel
ICS Group

Clients of problematic travel agencies who find themselves outside of Russia are advised to check with the carrier whether their ticket home has been paid for. If the payment for the ticket has not been received, as well as if the tourists are evicted from the hotel, Rospotrebnadzor recommends contacting the Association "Tourist Assistance" or pay for accommodation and travel on your own, while keeping the receipts.

Upon returning to Russia, they, as well as those whose tour did not take place, are advised to immediately contact the insurance organization or the bank guarantor specified in the agreement with the travel agency, with a claim for compensation. The term for consideration of such an application is 30 calendar days.

In addition, the Rospotrebnadzor reported that the client can go to court to collect fines, penalties, compensation for lost profits or moral damage from the tour operator.

Thousands of Russians were left without summer vacations, and this is not about natural disasters. In the midst of the tourist season, several travel agencies were on the verge of collapse. it oldest companies Natalie Tours, DSBW and St. Petersburg Aurora. Their clients in Russia are now attacking offices in an attempt to get their money back. And those that have already departed called their tickets a one-way ticket.

Tour - canceled, charter - canceled, no vacation. This is how the Natalie Tours employee explained to Anna Kazbekova that she would not fly anywhere.

“When we were on the spot at the travel agency, the police were called there, an operative of the second police department arrived there, she talked to the head, the head gave her some information, which she did not give us, and I heard that after all it was going to bankruptcy, ”said Anna Kazbekova.

Those clients of "Natalie Tours", who nevertheless managed to fly out of the country, were left without accommodation. Turkish and Cuban hotels refused to accept Russian tourists because no one paid for their rooms. And the debts of the tour operator to foreign partners are only growing. The company canceled charter flights three days ago.

The Association of Tour Operators of Russia recommends vacationers to write an application for a refund for a disrupted vacation. And transfer it to the place of purchase of the tour. True, the application will be considered within two weeks, but it is not clear what to do to people who are left on the street in a foreign country. Many do not have the money to pay for hotels. Those who flew to Spain a day earlier found themselves in the same situation.

“Upon arrival at the hotel, we found a lot of the same victims from Natalie Tours, who just cried, they did not have the money to rebook the hotel, go somewhere, and the hotel simply refused them. They have already arrived here, not knowing that Natalie Tours did not pay for their stay here, "said Anastasia Voskresenskaya.

Those who bought tours to the Emirates also risk staying at the airport. The company's debts were announced by the Dubai partner of Natalie Tours. However, the entire industry is shaking now.

It has probably never been so crowded in the Aurora office - people demand their money back. But in the room there is neither a general nor CFO... And all managers can do is accept an endless stream of statements from victims.

Clients assure that the company not only stopped sending on paid tours, but also refuses to compensate for the damage.

The owners have already asked the employees of "Aurora" to vacate the office due to debts. On the eve of the termination of its activities, another veteran announced tourism business- DSBW.

Thus, three large players at once found themselves on the verge of bankruptcy. And thousands of Russians were left without a summer vacation or are now forced to spend the night on the doorstep of foreign hotels.

Suspension of operations due to financial problems. Following him, he admitted problems and major tour operator"Natalie Tours"

"Capital Tour"

The company has been operating on the market since 2003, selling vouchers to 40 tourist destinations. In November 2010, she ceased operations due to the fact that her accounts were under arrest. The claim to the operator was filed by the Moscow Credit Bank, to which "Capital Tour" at that time owed 45 million rubles. (the total debt of the company was 1.3 billion rubles). As a result, about 8 thousand clients of "Capital Tour" who were abroad were affected. The financial liability of the company was insured by the Innogarant company in the amount of RUB 100 million. "Innogarant" accepted claims from more than 6 thousand victims for a total of 268 million rubles, but did not pay anything, since in the fall of 2011 it lost its license. Kapital Tour itself filed a bankruptcy petition with the Moscow Arbitration Court, which was granted in April 2011

"Lanta-tour voyage"

The troubles for the operator, who had been on the market for about 20 years and sold tours to Europe, Asia and the United States, began at the end of January 2012: due to unsatisfactory financial condition the company "Master Bank" refused to lend to it in the amount of 30 million rubles. As a result, about 6 thousand clients of "Lanta-tour" suffered, 3.5 thousand of whom were abroad; total customer loss exceeded RUB 194 million. A criminal case was opened against the operator's managers; Prime Minister Vladimir Putin intervened in the business of saving clients: On February 1, VTB issued a five-year loan to Lanta for $ 7 million, which was used to return stranded tourists to Russia. The operator's liability was insured with Ingosstrakh in the amount of RUB 100 million. In September, the court declared Lanta-Tour bankrupt.

"Asent Travel"

The company, founded in 1992 and sold to the Swiss tourism concern Hotelplan in 2007, returned to its Russian owners in May 2012. In the summer of 2013, an operator specializing in Croatia and Montenegro, first announced that it was curtailing 60% of summer programs (according to some estimates, about 16 thousand people could be affected, of which 1.3 thousand were abroad), and in July completely stopped its activities and went to court with a petition for bankruptcy. The court declared Asent Travel bankrupt in April 2014, the total amount of debt at that time was 49 million rubles, 70% of which was debt to individuals.

The largest tour operator with headquarters in St. Petersburg has been working on the market since 1990 and was one of the founders of the Association of Russian Tour Operators (ATOR); per year "Neva" served up to 700 thousand tourists, offering them up to 50 destinations around the world. On July 16, 2014, the operator on the suspension of its activities "due to the inability to fulfill obligations to tourists and customers." On August 4, 2014, the UK announced that it would check the actions of Neva for fraud. At the end of November 2014, the general director of the travel agency, Maxim Pirogov, was soon sent under house arrest. The further fate of the head of the "Neva" was not reported.

The investigation estimated the damage from fraudulent activities at 450 million rubles. In January 2015, the travel agency went bankrupt.

"Labyrinth"

A tour operator specializing in Greece announced the suspension of its activities on August 2, 2014 - the day after it became known that its air broker Ideal-Tour owed 1.5 billion rubles to Orenburg Airlines. Among other reasons for their collapse, the leaders of "Labyrinth" named the weakening of the purchasing power of the ruble, the negative political and economic situation, the ban on the security forces from traveling abroad. Market participants immediately stated that the Labyrinth case was the largest in the last 20 years: only 27 thousand people remained abroad at that time, and several tens of thousands more were waiting to leave (according to ATOR, about 20 thousand people; according to data Rostourism, about 40 thousand people). The co-owner of the tour operator Sergey Azarskov was hiding abroad for some time, but was detained in Serbia, and in April 2016 he was sent to Russia. Investigative Committee of his in fraud, but the results of the investigation were not reported.

"South Cross"

"Solvex-tour"

On September 8, 2014, a large tour operator from St. Petersburg, Solveks-Tourne, announced the suspension of its activities. About 9 thousand clients of the company were abroad, another 8 thousand bought tours. The volume of accounts payable of the travel agency amounted to about 325 million rubles, in October 2015 it was declared bankrupt.

Director General of "Solveks-tour" Tamara Khaletskaya under house arrest on suspicion of fraud. In July 2016, ATOR turned to the business ombudsman Boris Titov with a request to intervene in the situation with the heads of several travel agencies that went bankrupt in 2014 (Khaletskaya was also mentioned in the appeal, released on recognizance not to leave). The results of the investigation were not reported.

On August 24, 2017, against the background of the aggravated epidemiological situation in Turkey, the tour operator Ted Travel was terminated. The company attributed the difficulties to the spread of enterovirus infection and a drop in demand. However, the head of Rosturzim turned to law enforcement agencies with a request to check the company's activities - according to him, the reason for the bankruptcy was the dumping policy of Ted Travel. To fly abroad about 7.5 thousand clients of the company, another 750 people were abroad at the time of default.

July 3, 2018 financial problems and the suspension of activities of the tour operator DSBW Tours, which has been on the market since 1991 and initially specialized in bus tours... According to Russian Union tourism industry, 1.2 thousand people can suffer from the operator's actions. “In the current realities, we can no longer fulfill our obligations to customers and to the bank. Over the past few years, we have fought honestly to preserve our business, ”the founder and owner of the company, Karen Goncharov, wrote on his Facebook page.

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