Information Management Information System (ISUP). Examples of information management information systems Information management systems Examples

Information Management Information System (ISUP)

Information system Project management is not a mandatory element of the project management system and information support system, but it can be a critical element of the project management system under certain circumstances. The presence of an ISUP should be substantiated by the needs of the project activities or the needs of a specific project.

For the purposes of a separate small or medium-sized project, the value of the ICU may be limited, however, when performing large projects, or many projects, when working with a large volume of project information, the importance of ISU is difficult to underestimate.

The study conducted by PMExpert among domestic companies, the share of large organizations (from 300 people) among which amounted to 65%, revealed that 60% of the surveyed organizations that have implemented the ISUP are positively assessed by the effect of implementation. Thus, an increase in the importance of ISUP is confirmed if there is a large amount of design data.

Under ISUP is the software that performs the functions of supporting project management processes or information system of project management.

The use of specialized software makes it possible to increase the efficiency of project management processes due to:

• Reduce labor costs when performing project management processes;
• Improving communications of project activities due to the use of general information resources;
• Increase the speed of the processes of project management and the process of motivating project participants;
• Minimize the number of project information errors;
• Automated processing and centralized storage of project information.

Depending on the purpose and set of functionality, software for supporting project activities can be classified as follows:

1. Basic project management support systems. There are specialized software designed to perform a narrow set of basic project management processes, such as calendar planning, project work, fixation of project decisions, etc. Basic systems usually have local operation mode, are installed on the user's personal computer, usually the project manager or administrator. Such systems can include Microsoft Project Local version (Microsoft, USA), Open Project (Serena Software, USA) and others.
2. Extended project management support systems. These include software designed to support a wide range of "classic" project management processes. Such information systems contain interrelated data of different processes of project management, may be able to obtain different data submission for different levels of management of the organization, the possibility of multiplayer work, but usually have limited integration opportunities with related information systems. Systems of this class include such systems as PM Foresight (Project Practice GC, Russia), Advanta (Advance Group, Russia), Microsoft Enterprise Project Management (Microsoft, USA), etc.
3. Advanced project management support systems. Represent the evolutionary development of systems related to the "Extended" class. They differ from them primarily by the fact that it is possible to integrate project activities with other activities and the processes of the organization due to the creation of a single information space, using advanced data integration mechanisms. More precisely, it will be that these are no longer specialized systems for supporting project management processes, but comprehensive information systems, creating a single information space of the organization, and include, including the functionality to support project management processes. Examples of such systems can serve as Oracle E-Busines Suite (Oracle, USA), SAP ERP (SAP, Germany).

The choice of the organization of the project management system of a certain class depends on the level of development of project management processes in the organization, the scale of project activities, the level of development of management processes in the organization, the financial capabilities of the organization for the acquisition and operation of the system, specific system requirements.

Before the implementation of the project management information system, the organization must respond to a number of issues asking for the use of ISU:

• Should the system be used at all levels of management?
• Who will be system users?
• Should the system be used only for high-priority projects?
• What processes of project management should automate ISUP?
• What business processes of the organization is planned by ISU's integration?
• What effects are expected to implement ISUP?

The information system can be considered as replacing living and informal communication, the transfer of skills and experience inside personnel, but it should not be placed instead of the hard channels of communications.

In order to effectively implement an ISUP, an integrated approach is needed, including simultaneously integration measures with the organization's software, training of ISU users, the development of regulatory documents for work with ISUP, continuous development and adaptation of the ISUP for the needs of the project's project management during operation.

Critically important conditions for the successful implementation of ISUP are supporting the management of the organization and the availability of project management methodology.

The approach to the implementation of the ICU is similar to the approach to the implementation of the organization's project management system - "From simple to complex": first automate the key and most easily automated main and supporting project management processes, such as calendar planning, collection and formation of reporting, organization of meetings and project implementation solutions, and then there is a consistent increase in the ISUP functional.

Examples of processes automated by ISUP are shown in the table.

Typical processes automated ISUP

No. p / p	Process name	Recommended form of implementation
Projects of project management
1.	Project certification	first
2.	Calendar Planning	first
3.	Management of project indicators	first Second
4.	Accounting of labor resources project	second
5.	Training staff accounting	second-third
6.	Financial management project	first-third
7.	Risk management, problems and public issues	second-third
8.	Collection and formation of project reports (projects)	first-third
9.	Change management	first
10.	Storage of project documentation	first-third
11.	Organization of meetings and entry results of meetings	first
12.	Control of the execution of design solutions	first
13.	Conducting contracts and project delivery planning	third
14.	Project portfolio management	third
ISUP processes
15.	Administration of ISUP	first
16.	Journaling Action ISUP	first
17.	Notification of project participants	second
18.	Integration with related organization processes	third

In the introduction of ISUP, at the initial stage of implementation, it is important to seek the use of the system by users, because The utility of the system at first for users may not be obvious and appears after the accumulation of project information array in the ISUP.

An important indicator of the active use of ISU is the availability of integration with other services and information systems of the organization. As a rule, primarily ISUP integrate with email (for sending notifications and alerts), LDAP and Document management system. The presence of integration with accounting and ERP systems indicate a high degree of relevance and accuracy of information in ISUP.

General recommendations for the implementation of the Project Management Information System include the following: It is necessary to clearly present the goals and advantages expected from the introduction of a new system; The results of the implementation of the system must be agreed with all who are associated with its implementation or will participate in its operation; consistent implementation of the developed solutions from "simple to complex", from local to the global; testing of design solutions on pilot projects; priority on the implementation of the functionality demonstrating users and managing is the obvious utility of ISU.

The directory service is a software package that allows the administrator to own ordered for a number of features by an array of information about network resources (general folders, print server, printers, users, etc.), stored in a single place, which provides centralized management, as the resources themselves, so and information about them, as well as allowing to control their use by third parties.

LDAP (eng. Lightweight Directory Access Protocol - "Lightweight Directory Access Protocol") - Network Protocol to access the directory service.

Project Management System is a set of organizational and technological methods and tools that support project management in the organization and help improve the efficiency of their implementation. Often the term " project management system»Treat more narrowly as an automated or information system for project management, i.e. program. The organizational and methodological components are investing in the term corporate project management system. Next, we will adhere to such interpretations of terms.

Project management objectives

• Improving the efficiency of the company's employees when working on projects
• Improving the quality management of project managers
• Improving the efficiency of managing the entire portfolio of company projects - more projects on time and within the budget with less cost

Project management tasks

To achieve these purposes, appropriate tools are needed. If you do not describe the entire functionality in detail, then project management systems are designed to solve the following tasks:

1. Provide project manager tools for project planning and control of its implementation
2. Provide a member of the project, a clear tool for performing project tasks and access to all necessary for their implementation
3. The head of the unit to give a tool to control the download of employees by project and non-projective tasks, to provide information to make a decision on the appointment of employees to new projects, the redistribution of the load between them
4. Director of the project office to provide a convenient tool that will allow you to automate routine operations and establish full transparent control over the state of the entire portfolio of projects and the quality of the work of specific project managers
5. Head of the Company to provide a single monitoring panel of all company projects with the possibility of operational analysis of deviations and making management decisions
6. The company's shareholders is important to see the compliance of the portfolio of the projects performed by the Company's strategic goals

Requirements for project management information systems arise from the features of project management processes in each specific organization.

Scope of project management systems

Depending on the industry affiliation and specificity, there are various areas of application of project management systems, for example:

There are both specialized systems for these industries and integrated project management systems that are designed to control various. Adjustment under the specifics of the industry is carried out through the flexible settings of the project passport, industry reference books and management methods. Such a product, in particular, is the information online version of Advanta.

Benefits from using project management system (ROI)

The project management system may and should accumulate by increasing the efficiency of project activities - the activities of the operating finance, resources and terms (which in turn is well recalculated in finance). To calculate the possible ROI (RETURN ON INVESTMENT), it is necessary to take the financial and temporal characteristics of the company projects and apply the expected business benefits from the implementation of the system.

Possible business benefits from information management information system according to Forrester Research:

• Reducing the number of projects that do not comply with the company's strategy

Refusing projects that do not need or do not meet the strategy, it is possible to reduce the costs of the entire project portfolio.

• Improving the efficiency of resource use

By improving the allocation of resources between projects, more clearly control staff loading.

• Reducing budget workers

It can be achieved by improving planning and improving spending control.

• Reducing the percentage of unsuccessful projects

Thanks to the effective means of monitoring projects, the implementation of the methodology through the information system, the project office can significantly reduce the percentage of projects unable to achieve the goals, put in time and budget.

• Reducing the temporal costs of project offices and project managers

Reducing the time for collecting data and forming manually reports on the status of the project releases temporary resources to more priority tasks.

How to justify management the need for project management system?

This question is rather from the field of psychology than from the field of economics. It is absolutely clear that if the head of the organization (or at least one of his deputies) is not interested in implementing the project management system, then such a project will be almost guaranteed unsuccessful.

About the economy with the head, it is necessary to speak, as well as about improving project management efficiency. This will suit this article about the return on investment in the creation of a project office, information management information systems, examples of improvements in colleagues from the industry and a simple explanation of the benefits on the cases of your not very successful projects. But without taking responsibility (at least limited), nothing will happen for the results of the changes. So dare!

Development of project management system

Do I need to develop?

Today there are a large number of modern project management systems that can be adapted to the needs of the company without programming. An example of such a system is Advanta. To resort to its own development of the project management system only if the sectoral specifics and objectives of the project management organization are very unique. To solve the tasks of the project management department, you can adapt ready-made tools.

Are you ready to invest in development and support?

It should be borne in mind that its own development, except for significant temporary and financial costs, is in charge of many risks associated with the further development and support of the system. It should also be well thought about the risks of the choice of projects for project management with restrictions in configuring and programming capabilities (for example, 1C, Microsoft Project Server + SharePoint). Such projects are often transmitted to the format of constant improvements and programming, the project time is increased at times, respectively, the project budget increases, the company becomes more dependent on the work of sufficiently unique programmers.

Types of information management information systems

By technical characteristics Project management systems can be divided into the following types:

• Local / desktop (for example, Microsoft Project)
• Client-server when the main components of software are installed on the server, and the client application is installed on the local computer (for example, Microsoft Project Server, Oracle Primavera)
• Web-based - To use such applications, you only need an Internet browser (for example, Advanta)

Modern information management information systems are increasingly created as web based Internet applications. They can highlight 2 distinctive features:

• at the location of the software (systems based in the cloud or on the server's server);
• according to the pricing model (the system is bought once for the entire period of use, or rental for use - SaaS).

Now in the project management tools market, there are a lot of free or fertile free (inexpensive) software selling according to the SaaS scheme. As a rule, inexpensive software is suitable for small teams and mainly has the functionality of Task managers (task management systems), maintaining a list of clients (, etc.). Such systems are mostly oriented towards small business.

Middle I. big business In Russia, as a rule, prefers to be able to store key data on servers or in the rental-center rental (which also allows you to quickly transfer data to yourself if necessary). Service providers according to the SaaS scheme (both Russian and Western) data, the data trusts mainly small business due to existing security risks, data leakage, which have repeatedly happened in Russia.

Therefore, now the most justified decision is to choose an online project management system with the ability to store all the information on your own server equipment.

Select project management system

If you have a task to choose the project management information system for your organization, then you can, of course, go a standard way and analyze a large number of comparisons, ratings and reviews. But no analytical articles will make a decision for you about which project management tools are best suitable for your company.

Project management tools

When planning the creation of the project management department, it should be understood that in itself the presence of such a structure will not solve problems with the optimization of workflows at all levels. In order for the employees of the new division to successfully fulfill their duties, it is necessary to provide them with convenient and functional project management to help them. It should not be thought that it can not be done immediately, but later, already during the work of the new department. Without the right toolkit, it is impossible to obtain analytics for current projects, that is, at least to plan a set of measures to increase project management efficiency and track their implementation.

The presence of project management tools consistently solves the following tasks:

• Collection of information on current and planned company projects
• Analytical work and detection of deviations
• Phased introduction of innovations aimed at standardization of project management
• Control over the work of the new structure and its subsequent upgrade

Formulate requirements

First of all, it is important to formulate the requirements for your future information system. No need to be afraid of the words, and even over for months to develop such documents. It is important to collect goals, business requirements of the main managers and beneficiaries from the system in the company, summarize them and start a careful choice of solutions.

Develop a test example

A very competent approach is to develop a control example based on your existing project management process (once you manage projects, then some kind of process you definitely have, albeit not on paper). Write it just text with a numbered list, write separately general requirements And attach a list of reports that you would like to receive. You will be able to use this control example to view and test systems, between which the choice will be conducted. And it's best to send this example to developer / system supplier and ask to simulate the Demoprim / prototype for you.

Speed, simplicity of prototype settings and supplier willing to make it for your company is an excellent lactium paper. This will show you the simplicity / complexity of the subsequent implementation of the system, the competence of the supplier specialists and the readiness of the future partner to work with you to your results.

Select a partner in the implementation

By the way, the quality of interaction with you representatives of the company's company and service provider at the stage of discussion of your tasks, the preparation of the prototype, system testing is determining when choosing a reliable partner for such an important project How to implement project management system. Neither additional functionality nor the low price nor a well-known brand of other systems and suppliers will be able to compensate for the possible economic and reputational damage from the unsuccessful project implementation. Of course, you will reduce your initial responsibility by offering management to choose the most famous brands and providing the opportunity to make this choice, while staying in the shadows. But will this mean a significant result you and your company?

Only active, more precisely the proactive position of the initiator of the choice and implementation of the system, its non-equilibration to the results of the project will allow the project successful, regardless of the submarine stones that will meet on your way. After all, you will make a conscious choice and with you will be a reliable partner.

Implementation of project management system

The implementation of the project management system in practice is a large independent organizational project that needs to be managed by all the rules of project management and management of changes in the company.

Competently initiate the project

To begin with, it is necessary to competently initiate the project in the company. It is necessary to assign a project manager, to form a working group and develop its internal plan for implementing project management system. It is not necessary to make a detailed plan, it is important that you are clearly identified with the organizational (in which units) and the functional (what functionality) of the project and divided the entire project to understandable and self-sufficient stages.

The system of implementing the system must be coordinated with your implementation project partner (if you plan to attract external specialists). An experienced partner based on his practice will tell me how to better build a project implementation project to quickly get results and not make typical errors.

Quickly get the first results

It is very important to quickly get the first positive results from the project. This will allow the management of the company to make sure that the selected course of the chosen course, and the system participants and users of the system inspire and stock additional motivation to implement the entire project.

What to enable in the framework of the pilot project?

It is necessary to give users and manual a convenient and simple single tool for managing the enterprise projects, while not complicating the management processes themselves.

The main tasks of the pilot project:

• Create a single project registry, launch the procedures for its update at the top level
• Create a single storage of project documentation
• Automate the project document management with basic development and coordination processes
• Provide all project participants a single working environment for discussing project issues and exchange information.

In fact, at the first stage, it is important to get a project portal, which will allow all interested parties from top managers to project participants to cover their basic needs for information on the implementation of projects in the company.

What system will make it doing?

That is why it is important to choose such that will allow:

• start using the basic functionality with the possibility of its phased development (not a rigid system that needs to be immediately designed and programmed, taking into account all functions);
• quickly (in 1-2 weeks) to launch the main processes in the company;
• easily teach users during implementation (the user sees only the functionality you need);
• not to resist from the user, but thanks because of the relief of work (friendly user-oriented interface);
• have a stock of a wide functionality and flexible opportunities By setting it up for automating new processes and adjusting implemented processes as the company's maturity increases.

SAP R / 3. SAP R / 3 (developer of the German company SAP AG) The world's most widely used standard ERP class solution that serves for electronic information processing based on architecture "Client – server". The system allows you to simultaneously work up to 30 thousand users.

All components of the R / 3 system are configured to a specific enterprise and allow for the introduction of an evolutionary way. The customer can choose the optimal configuration from more than 800 ready-made business processes. The system includes the following subsystems built according to the modular principle: IS - sectoral solutions; WF - information flow management; PS - projects; Am - fixed assets; CO - controlling; Fi - finance; SD - Sales; MM - Management material flows; PP - production planning; Qm - quality management; PM - Maintenance and repair of equipment; HR - personnel management.

Business information storage provides external and internal data processing and support for decision-making at all levels of the corporation.

The main elements of accounting and reporting are the following modules.

Financial Accounting(Fi), including the main accounting, accounting of debtors and lenders, accounting of fixed assets, consolidation in accordance with the law, statistical special accounting.

Financial management(TR), containing cash management, finance management (money market, foreign currency, securities and derivatives), market risks management, budget management.

Controlling(CO) consists of controlling indirect costs, controlling costs for the product, accounting for the results of economic activities.

Investment Management (IM) Provides widespread investment program planning and managing individual investment activities.

Controlling enterprise activities Includes consolidation (CS), cost accounting for MWP (PCA), information system for management (EIS), enterprise planning (BP).

Material flow control system(Mm) Provides the ability to: planning the need for materials, material harvesting, stock management, material receipt, warehouse management, account control and assessment of the supply level of materials. The logistics information system based on changing analytical reports supports both current decision making and developing strategies.

Sales system (SD) allows you to work in several languages, provides accurate control, flexible price calculation, management status status and customer requests, convenient commissioning, supported client material number, special commissioning of large orders and independent positioning, bonus processing, electronic data exchange, information Sales, material search, availability check, service control, service management, processing of refunds of materials, loan and debit avizo, lending limit control, product configuration, shipment and transportation, integration of material flow control and financial accounting.

The system provides support for e-commerce B2B, holding calculations using credit cards.

The main advantage of the system is the elimination of alternative information channels, which allows to obtain operational and adequate information about the progress. The disadvantage of the system is the complexity of setting up modules and high requirements for the culture of the organization and production, the conservatism of reengineering under conditions of structural changes.

Implementation: more than 200 in the CIS countries, including Belgorodenergo, Belarusian Metallurgical Plant, Krasnoyarsk Railway, East Siberian Railway, Surgutneftegaz, Nizhnya Metallurgical Combine, etc.

The cost of installation: 300-350 thousand dollars per 50 users.

Baan. IV . Baan IV (Development of the company of the same name) ¾ ERP-class comprehensive system covering the following types of management tasks.

BAA.N.–Simulation of the company : It helps to reduce the deadlines for the implementation, reducing the level of costs and the accelerated return of invested funds. The subsystem is based on the unique means of the implementation methodology, called Orgware, designed to meet the experience of implementing the Baan products in more than 50 countries. The implementation process begins with a description or consideration of the corresponding type and the profile of the reference model. The next step is to adjust the business model parameters, taking into account the requirements of the customer. The system is further configured and a menu is created for each specific user, the structure of which can include instructions and regulatory documents that determine the execution of individual tasks. At the end, an analysis of the activities of the enterprise is carried out, on the basis of which decisions on the modernization of production are being formed, further development directions are determined.

The use of the system allows you to reduce the implementation time up to 3-10 months.

Baan.–Production : Includes planning needs, product configurator, project management, serial production and production on separate orders, supply chain management at the corporate production level. The Production Subsystem is designed to work with all types of production management strategies. Moreover, the Baan system has flexibility to change the strategy during life cycle Project. The "Production" subsystem also provides the ability to change the client's order binding point (CODP), which determines the degree of influence of the client's order on the production cycle. The core of the "Production" subsystem is the Module "Main Production Plan-graph" (MPS). It is designed to help you in everyday production management along with long-term planning and decision-making. The subsystem allows you to realize all types of production environment and their combination.

Baan.–Process: Developed specifically for such industries as chemical, pharmaceutical, food and metallurgical, and maintains a production process from research and development up to production, supply, sales, sales and transportation. The subsystem is equally powerful both within a separate enterprise and as part of the holding with geographically distributed enterprises. The Baan subsystem is fully integrated with all other Baan subsystems.

Baan.–Finance represents the management system and financial accounting For the company of any, the most complex organizational structure. The hierarchical relationship system makes access to information and its processing more convenient, ensures the highest possible flexibility when structuring the necessary information. The multi-part management structure allows the analysis of the data of the main book, receivables and payables and other information, both at the level of a separate unit and at the level of the entire company.

Three types of calendars are supported: Financial, Tax, Reporting. Each calendar provides the possibility of a flexible time frame setting periods (quarter, month, week), which allows you to record daily operations within one calendar and at the same time prepare data for taxation within the other.

The subsystem allows documentation in different languages \u200b\u200band implement the procedures for financial transactions with unlimited currency in conditions of different countries: payment by checks (version of the United States and England), translated bills (France), banking orders, as well as with electronic means. The same financial transactions are implemented for the conditions of the Russian Federation and other CIS countries.

Baan.–Sales, Supply, Warehouses Manages sales and purchases, contracts, material reserves and storage, multi-level control of batches and tracking parties movement. In addition, the module offers comprehensive control of external logistics and transportation, ensures the optimization of routes, management of transportation orders and support for transport work, support for overall warehousing and management of packaging works. The subsystem "Sales, supply, warehouses" is designed to take care of everyday logistics of manufacturers and wholesalers. The subsystem is fully integrated with all the products of the Baan family, including "Production", "Project", "Service", "Transport" and Finance, which provides your company a comprehensive, accessible and unified management information system. This fully integrated material and technical supply system includes electronic data exchange and communication with distribution needs planning.

Baan.–Project: Designed for procedures related to the development and implementation of projects, as well as the preparation of commercial proposals for participation in tenders, and allows you to achieve high performance. Baan - The project provides all stages of development and implementation of projects, as well as contract preparations, including preliminary assessment of projects, conclusion of contracts, budgeting, planning, monitoring projects, as well as warranty and post-warranty service. The system automatically makes purchasing orders, the production of products necessary for the implementation of projects, transportation, has payment controls. "Baan - Project" is a powerful tool for monitoring costs and income, guaranteeing the fulfillment of shipments. The use of "Baan - Project" allows you to predict the influence of specific projects for the production potential and financial condition of the company, which makes it possible to increase productivity and optimally use the available resources.

Baan.–Administrator of the enterpriseit is a toolkit for improving financial and economic activities and is designed to obtain reliable information in all areas of the company's activities. The form of data presentation allows you to conduct a quick analysis to take error-free solutions. The built-in "Early Warning System" package makes it possible to make the necessary adjustments in a timely manner.

Baan.–Transport Created for companies engaged in external logistical support and transportation. Transport companies, manufacturing and commercial companies, independently organizing their own transportation and logistical supply, will be able to rightfully assess the advantages of the Baan system. The package is designed for all types and modifications of transportation and has powerful modules for managing public warehouses and packaging. This unit can also be configured in accordance with the requirements of your company. Due to its flexibility, the "Transport" subsystem meets the most diverse requests of customers.

Baan.–Service Designed to organize management of all types of service. It fully meets the requirements of companies performing after-sales and specialized service, as well as units responsible for servicing inside the enterprise.

The subsystem supports all types of service: "Periodic" (execution of regulatory work and conducting planning and warning events), "on call" (repair and troubleshooting in case of occurrence emergency situations), And others, for example, commissioning service objects (installations). All data on the location of the equipment, clients, as well as on service and maintenance contracts are available in operational mode and are recorded for each component of the service object. All types of service can be performed taking into account the warranty obligations.

The Baan system is open and allows the user to complement the existing functionality with its own developments: from convenient on-screen forms and reports before describing full-fledged business processes. To do this, "Tools" is designed, which includes a means of working with system components of the system: menus, screen forms, reports, sessions, tables, software scripts and libraries.

Implementation : NIPARM, URALAZ, KAMAZ, BELAZ, Chelyabinsk tractor factory, Irkutsk aviation manufacturing enterprise, Shelekhovsky aluminum plant, etc.

Oracle E-Business Suite . Developer ¾ FirmaAracle. . Oracle E-Business Suite is a complete integrated complex of e-business applications operating in corporate intranet and global Internet. Today the complex includes all applications necessary for the enterprise: marketing, sales, supply, production, customer service, accounting, accounting, etc.

The modern version of Oracle E-Business Suite 11i can be divided into three functional blocks:

• Oracle ERP (ENTERPRISE RESOURCE PLANNING);
• Oracle CRM (Customer Relationship Management;
• Oracle E-Hub (e-commerce).

Oracle Application Complex for the construction of ERP (Enterprise Resource Planning) Systems at the enterprise (more well-known by Oracle Applications) unites applications for optimizing and automating the enterprise's intravenous processes (production, finance, supply, personnel management, etc.). It includes more than 90 modules that allow the enterprise to solve basic business objectives associated with financial and material flows: production planning, supply, stock management, interaction with suppliers, personnel management and wage calculations, financial planning, management accounting and Dr.

Oracle ERP applications: Manufacturing control; Financial management; Personnel Management; Logistics; Project management.

Oracle CRM (Customer Relationship Management ) - Applications for automation and improving the efficiency of processes aimed at customer relations (sales, marketing, service). The key aspect of a successful business ¾ is the ability to attract and maintain profitable customers, use customer information and internal business processes to make accurate and timely solutions. CRM solutions give organizations the opportunity to interact with the customer through those channels that are most convenient for it. And finally, the CRM allows the company to develop standard marketing models, sales and service on the Internet, which significantly expands the range of potential customers, improves the quality of service and profitability of your business.

Oracle E-Hub - Applications for organizing electronic shopping grounds.

In order to succeed in business, enterprises must exchange information with their trading partners with maximum speed. Using a convenient and reliable Oracle Exchange system, companies can quickly and effectively conduct their business via the Internet. Oracle Exchange provides the effective interaction of real-time interaction with many organizations, which allows as soon as possible Put on the market and acquire high-quality products and service services.

GALAXY. Developer ¾ corporation Galaxy, Russia. The galaxy system is focused on automating solving problems arising at all stages of the management cycle: forecasting and planning, accounting and monitoring of the implementation of plans, analysis of the results, the correction of forecasts and plans. The system has a modular structure, modules, in turn, are combined into functional circuits (see Fig. 7, 8.). The dotted line depicts modules that are under development. Combining modules in contours Logistics, Financial, Personnel Management It is proposed by the type of resources over which management activities are performed. AT Control circuit production and Administrative contour, but also contour management of customer relationshipsmodules are included in accordance with the automated activity type. The concept of "module" should not be identified with the massachable automation services familiar to employees. Each module has functions intended, on the one hand, for use as direct performers and managers of various levels, and, on the other hand, to solve problems relating to various types of management activities.

Permissible both isolated use of individual modules and their arbitrary combinations, depending on production and economic necessity.

The functional composition of the Galaxy system allows for any enterprise to determine the set of components that solve the control tasks economic activities In three global cuts: by types of resources, on the scale of solved tasks (control level), by type of management activities.

The further development of the system provides for compliance (in perspective) of functionality, technological and degree of integration of the system with modern ERP concepts (Enterprise Resource Planinng - "Enterpronized Resource Planning Planning -" Custom Synchronized Resource Planning - "Planning Resources Synchronized with Buyer"), SEM ( STRATEGIC ENTERPRISE MANAGEMENT - "STRATEGIC'S MANAGEMENT", as well as open systems.

Boss Corporation . Developer - Company Aichi, Russia. BOSS-Corporation2 Domestic system for large organizations.

Designed to automate the management of financial and economic activities of corporations, manufacturing and trade associations based on Oracle 7 Server. The system includes the administrator module and subsystems containing the following modules.

Financial management: "Budget Analysis", "Budgets", "Home Book", "Accounting for Banking Operations", "Accounting for settlements with debtors and creditors", "Accounting cash operations"," Accounting for calculations with accountable persons. "

Manufacturing control: "Technological preparation of production", "Technical and Economic Planning", Accounting for Production Costs. "

Procurement, reserves and sales management: "Procurement", "Stocks", "Sales".

Personnel Management: "Calculation of salary", "Personnel Accounting", "staff schedule."

Management of fixed assets and equipment : "Fixed assets and equipment".

The developer of the system "AYTI" has been working in the field of automation of management activities since 1995. (Automation of the Academy of the General Staff of the Ministry of Defense of the Russian Federation). Uses Sun Microsystems hardware platform (Solaris operating system). Oracle software platform provides developers tools: Sql * plus ¾ tool for developing requests, definition and management of data; Oracle8 Enterprise Manager ¾ Management and administration of distributed data environments; Desiner ¾ modeling means, generation of applications and reinstalling reengineering for database applications; Object Database Designer ¾ object design, creation and access; Developer ¾ RAD tool database applications in the Client-Server architecture and Web. In addition to these funds, there are no special problems in the use of Oracle OLAP technology at the enterprise level (Oracle Express).

1C: Enterprise.(Company 1C, Russia). System "1C: Enterprise": comprehensive configuration "Accounting; Trade; Stock; The salary; Personnel "is a universal program ¾ designer, which allows you to record in one information base on behalf of several organizations.

Accounting implements a standard metering methodology for sensitive organizations in accordance with the current legislation of Russia.

An account plan and configuration of analytical accounting are implemented for almost all partitions. A set of documents, automated input of accounting operations, is designed to keep the most important partitions.

The system allows you to conduct two types of trading activities at the same time: management and financial.

Management accounting is carried out in order to form information on the company's activities for internal use, financial accounting for the correct reflection of the activities of all firms that make up the company in accounting.

Accounting for trade supports all operations related to procurement, storage and sale of goods, and related operations associated with these operations with customers and suppliers.

The system allows you to register the reception, dismissal and movement of employees, to maintain the staff of the enterprise, automatically create standard forms of personnel orders and generate reports on personnel reports.

Accrued wages It is made on timeless or piecework payments in accordance with the Calendar of Workers' Calendars and deviations from the usual schedule of work (holidays, diseases, skimming, etc.), which occurred for the current estimated period.

Configuration "Production + Services + Accounting" is used to automate accounting in small manufacturing enterprises and firms leading wholesale trade.

Configuration "Financial Planning" is intended for budgeting.

Implementation and cost. Products of 1C occupy about 40% of the Russian market of programs of this class. The cost of a single configuration depending on the functions sold from 250 to $ 500; Network version costs about $ 1000. Configuration based on MS SQL and the implementation of functions on the description and accounting of production The company "1C" is moving into a class of small corporate systems.

"Information Systems and Project Management Tools"

Abstract video track

	CONTROL	Projects: Organizational	And technological
SOLUTIONS................................................. .................................................. ..............................
			.......................................
Evaluation of the effectiveness of ISUP ............................................... .................................................. .
Types of software products in addition ............................................... ..........................................
Structural approach to the implementation of the UP systems ............................................ .............................
Selection of software to manage projects ........................................................ ..........
Quality Assessment Parameters		project management software package .........................
Corporate project management system ................................................ .....................
An example of the main courses of the system of self-study ............................................. ...................
Example: Development and implementation of KSUP in High Tech company ........................................ .....
Example: Implementation of the project management system in a construction company ................
An example of the main regulations of the project activity ..............................
Concept of business maturity		.................................................................................................
	Project management and		CONTROL	Briefcases
Projects ................................................... .................................................. ...........................
Office management of projects and its tasks ............................................ ................................
How to optimally form a portfolio of projects? .................................................. .........
Stages of formation of office management office ............................................. ............
Application................................................. .................................................. ..........................

Section 1. Project Management: Organizational and Technological Solutions

Information management information systems. Definition

Information Management Information System (hereinafter referred to as the textuity) is a specialized software package of methodological, technical, software and information fundsaimed at optimizing project planning and management processes.

Currently there are more than 200 IPP, among which the most common information systems of the UE are:

MS Project, manufacturer Microsoft Corp. (USA);

Spider Project, manufacturer Spider Technologies Group (Russia);

PJM Oracle, Oracle (USA);

PRIMAVERA PROJECT PLANNER (P4), manufacturer Primavera Systems, Inc. (USA);

Suretrak Project Manager, manufacturer Primavera Systems, Inc. (USA);

Project Expert, manufacturerPro-Invest Consulting (Russia);

Open Plan, manufacturer Welcom Corp. (USA).

It is important not to confuse the system and the tool. Although in the decoding of ISUP there is a concept of "system", this is, in fact, only the tool. When choosing an ISUP for your enterprise, it should be borne in mind that today there are no universal tools: for some projects it is more convenient for some, for others - other.

The use of ISU allows:

· Define and monitor information flows of project activities;

· regulate project management procedures;

· use mathematical methods for calculating project parameters;

providing and financing on the project plan.

Example of the project management information system (ISUP)

In enterprises where ISUP fully functions, as a rule, the following basic complexes are present (Fig. 1):

· regulatory regulatory ISUP documentation;

· hardware complex ISUP;

· automated jobs, arms ISUP;

· basic software (for example: P4, MSP, Spider or Other);

· providing integration of ISU with other enterprise management systems, including gateways from:

o document management system; o recruitment system;

o system of financial and economic accounting; o BSC (SSP);

o CRM;

o ERP (and / or MRP, MES);

o information security system; o archiving system;

· iSUP training system;

· accomavation and development team.

Fig.1. An example of the management information system

Evaluation of the effectiveness of ISUP

Currently, large-scale estimates of the effectiveness of the use of ISU in Russian companies practically do not conduct, as the number of organizations that effectively use such full-featured systems are small. In the United States and European countries, on the contrary, similar research is regularly held.

One review was held by the Institute of US Project Management (PMI) and includes data obtained from more than 100 North American companies and project management professionals.

The diagram below presents the results of a survey in terms of the performance of the use of an ISUP based on the PMI Institute of PMI projects.

Fig. 2. Evaluation of the effectiveness of ISUP implementation according to PMI

According to the results of the review, the following results were obtained by projects for project management and representatives of various industries of the United States, agreed that the efficiency increases when using IPPE21% with respect to the indicators of companies that do not use such systems to conduct project activities.

Table 1 presents the average estimates of efficiency growth after the implementation of ISUP on key project management areas:

Table 1. Evaluation of the effectiveness of ISUP

Control			Integration	design	activities
			activity of the company
region
			Actualization of project objectives
Manage schedules			Manage project schedules
			Forecasting schedules
			Project budget management
Cost management			Sales growth
			RETURN ON INVESTMENT
			Reducing the market
			Project Resource Management
Resource management
			Resource use efficiency
			Personnel productivity
Control		projects	Control
		customers	Forming customers
			Involvement customer
suppliers
			Supply chain management

These are just a few of the features that provide the use of ISU. Thanks to ISOP staff, and, in particular, the project manager is exempt from the main volume of routine work, the potential of each member of the project group is more efficiently used.

Types of software products

Information systems of the enterprise. Such systems, on the one hand,

contain almost all the information about the activities of the enterprise, and on the other, they have a specialized module that selects information related to a specific project or group of projects from a common database, and performs such standard tasks for managing projects, such as the settlement of the project time, the calculation of the required resources, Resource Conflict Resource, Project Calculation, Risk Calculation, etc. As an example, you can bring the SSAP R / 3 system with a specialized Project System module or a complex of Oracle Applications software, which includes a specialized product Project. This kind of system is designed for sufficient large enterprises that can afford significant investments and labor costs required for the introduction and debugging of such large-scale software complexes.

Specialized general-purpose project management packages. This class includes products such as MS Project, Primavera, Time Line, Spider Project, Artemis and

pr. Comparison their characteristics goes beyond this course, because constantly

new products and results of comparative analysis of opportunities are published.

Special purpose software products. To this class, you can attribute products that perform specific functions, usually not included in general-purpose products. Also here include industry development, decisive tasks specific for a particular subject area. As an example, you can bring the tool financial Analysis Project Expert or Repair Management System developed by Lufthanza based tools

In recent years, program products for project management appeared on the market.

the introduction of a particular application package is its integration into the company already available in the company and the organization of data exchange with other systems. These issues, the organizational component of the system should pay close attention.

Structural approach to the implementation of the UE systems

In the first half of the 1990s in Russia, the Russian company LVS was adapted and implemented a structural approach to the implementation of systems paid by Lukas Management Systems.

A structural approach to the implementation of the UE systems in the general case includes4 main stages, and only successfully passing one, you can move to another.

Stage I. Demonstration of project management benefits and requirements analysis

Stage goals:

· demonstrate the advantages of the management methodology to the management and staff of the company by conducting special seminars and training the basics of the UE (possibly with the involvement of third-party consultants or experts);

· analyze the company's strategic goals;

· assess the degree of maturity of the existing UE system;

· determine the requirements for the EP to ensure business goals;

· develop a strategy and plan for implementing the EP system, taking into account the characteristics of a particular enterprise / organization.

Stage II. Definition of Project Management and Procedures

Stage goals:

· design and describe the UE process;

· Determine the functions and responsibility of project managers and personnel (members of project teams);

· identify information streams and describe the basic requirements of it;

· develop corporate standards and procedures UE;

· develop and implement a general terminology of the UE (corporate glossary);

· to assess the timing, cost and risk of the project itself to implement the UE system.

Fig. 3. Implementation of project management system

3 stage. Design and implementation of project management system

Stage goals:

· suggest a project of an automated system UE, which takes into account:

Business goals;

Organization;

- standards and procedures developed at the previous stage;

- accounting for the necessary data;

- required and sufficient information flow management system for the normal functioning.

· Develop, configure and install an automated UE system;

1. Conducting general seminars (explanation, why should I implement one or another tool, to remove the alertness of the personnel regarding innovations).

	Common course	dating	with a tool: what's his		structure,
	principles, to whom oriented, etc.
	Holding	studies	adapted	option	tool
	(Bring to the specifics of the specific user).
	Instructing in the workplace.

Useful when introducing an ISUP to start Trial logwhere each user makes comments, proposals for correction and t .., and the responsible for the introduction of the tool studies, considers, accepts or explains the user why its proposal is impossible for this stage Or inefficiently implement generally. Thus, the ISUP training system allows you to involve personnel in the process of improving the system, people become co-authors, increase them internal motivation To the use of a new tool.

IV stage accompaniment and ensuring the performance of the UE system

Stage goals:

· Support and ensuring system performance

· Ensuring the efficiency of using the UE system

· Continuous system improvement

· Management of changes and development of the corporate project management system

Selection of software management software

The head of the Moscow branch of PMI V.I. Lieberzon recommends approaching the Software Selects as an independent project. In this project, it highlights the two phases - the phase of analysis and the phase of the solution. What include these phases?

Phase Analysis

· market analysis

· contact with suppliers

· technical requirements

· functional requirements

he satisfies these requirements. Moreover, it can be recommended to evaluate in points

the importance of a parameter for your organization to then get

approximate score assessment of the proposed software package.

It is advisable to ask the package suppliers listed below, ask them

show how those or other important for activities are implemented.

it is yours

functions companies. By how you will answer, you can evaluate

and the future

accompanying packages.

Example of the list of parameters:

1) The quality of the work schedules of work execution (optimality of the use of project resources),

2) Project dimensions that can be analyzed using a package (number of works, resources, connections, calendars),

3) The possibility of using regulatory databases inherent in the scope of application

4) The possibility of conducting valuable analysis and the formation of reporting documents required in the field of application,

5) Flexibility - the ability to use in the project for more information,

6) The possibility of using multiple hierarchical structures in the projects, samples and sorting for any indicators used and, including those defined by users,

resource allocation,

8) The possibility of entering formulas and conduct additional calculations necessary to users (different from standard calculations of project characteristics),

9) Ease of development, consulting and training support,

10) Fullness of documentation / information support,

11) Quality of output documents,

12) Export and Data Import Opportunities - Communication with other programs, databases,

13) The ability to display information on the Internet,

14) The ability to control is not one, but by many projects, programs and multiprojects,

15) The speed of execution of separate work / work,

16) Eases of work with a graphical interface, etc.

The list could be much more impressive, but also			presented
attention shows		that the choice of software package		quite complicated
multi-parameter task.
However, achieving the maximum ease of working with			package may have
donate		versatility sets		subject
multiple	structures, use capabilities

calculations, etc. And the maximization of the rate of calculations can lead to the fact that it will have to sacrifice the quality of the plans being compiled and use the most simple algorithms for the assignment of resources on the project work.

Corporate project management system

Currently, often admit next error: They speak about the "implementation of the corporate project management system (hereinafter referred to as the texture). How can it be implemented if any corporate system is something unique, taking into account the peculiarities of your enterprise? As a rule, two concepts are mixed here - the project management information system and KSUP. Before "implementing" the latter, it is necessary to develop and debug it, including by selecting the appropriate ISUP. What should be included in KSUP?

Fig. 5. Example of a corporate project management system (KSUP)

Large blocks, the structure of the corporate project management system can be represented as follows:

Office management of the enterprise (or project management center) - the function of a kind of "brain of project activity";

Knowledge Bank in the field of UE;

Internal training system;

Document work UE (regulatory corporate documents - the laws of internal activities in the field of settlements);

Information Management Information System (ISUP).

3.6. Information management systemsAnd controlling

3.6.1. Enterprise Management Information Systems (ISUP)

Definitions of basic concepts.Let's start with the definitions necessary for understanding further reasoning.

Information is information about the world (objects, phenomena, events, processes, etc.), which reduce the existing degree of uncertainty, incompleteness of knowledge, alienated from their creator and have become messages. This information is expressed in a certain language in the form of signs, including those recorded on the material carrier. They can be reproduced by passing by people oral, written or in another way.

Information allows organizations:

Exercise control over the current state of the organization, its divisions and processes in them;

Define strategic, tactical and operational goals and objectives of the organization;

Take reasonable and timely decisions;

Coordinate the actions of the divisions in achieving the goals.

Information need - a conscious understanding of the difference between individual knowledge about the subject and knowledge of the accumulated society.

Data - information, reduced to the level of the object of certain transformations.

The document is an informational message in paper, sound, electronic or otherwise, designed by certain rules certified in the prescribed manner.

Document flow is a system of creating, interpretation, transmission, reception, archiving of documents, as well as control over their execution and protection against unauthorized access.

Economic information is a set of information on socio-economic processes that serve to manage these processes and teams of people in the manufacturing and non-productive sphere.

Information resources - all available information in the information system.

Information technology is a system of methods and methods for collecting, transfer, accumulation, processing, storage, submission and use of information.

Automation - replacement of human activity by the work of machines and mechanisms.

The information system (IP) is an information contour along with the means of collecting, transmitting, processing and storing information, as well as personnel carrying out these actions with information.

The mission of information systems is the production of information necessary for organizing information to ensure effective management of all its resources, creating an information and technological environment for organizing the organization of the organization.

Usually, there are three levels in control systems: strategic, tactical and operational. Each of these control levels have their own tasks, when solving which the need for appropriate data arises, obtain this data can be obtained by requests to the information system. These requests are facing relevant information in the information system. Information technologies allow you to process requests and, using the available information, form an answer to these requests. Thus, at each control level, information appears that serves as the basis for making relevant decisions.

As a result of the application of information technologies, some new information or information in a new form is created to information resources. This product information system is called information products and services.

Information product or service is a specific service when some information content in the form of a set of data generated by the manufacturer to distribute in real and natural form is provided to use the consumer.

Currently there is an opinion about the information system as a system implemented using computer equipment. This is not true. Like information technologies, information systems can function with the use of technical means, and without such an application. This is a question of economic feasibility.

Advantages of non-automated (paper) systems:

easy to introduce existing solutions;

they are simple for understanding and for their development requires a minimum of workout;

technical skills are not required;

they are usually flexible and capable of adapting to meet business processes.

Advantages of automated systems:

in automated IP, it is possible to integrally and comprehensively submit everything that happens to the organization, since all economic factors and resources are displayed in a single information form in the form of data.

Corporate IP is usually considered as some combination of private solutions and the components of their implementation, including:

Single storage base;

A combination of applied systems created by different firms and various technologies.

The information system of the company (in particular, ISUP) should:

Allow accumulating certain experience and knowledge to summarize them in the form of formalized procedures and solutions algorithms;

Constantly improve and develop;

Quickly adapt to changes in the external environment and the new needs of the organization;

Comply with the urgent requirements of a person, his experience, knowledge, psychology.

So, the information system for the management of the enterprise (ISUP) is an operating environment that can provide managers and specialists up to date and reliable information about all business Process Processesnecessary for planning operations, their implementation, registration and analysis. In other words, ISUP is a system that carrys a description of the full market cycle - from planning a business before analyzing the results of the enterprise

Tasks of ISU.Management of enterprises in modern conditions requires increasingly efficiency. Therefore, the use of enterprise management information systems (ISUP) is one of the most important levers of business development.

Private tasks solved by ISUP are largely determined by the area of \u200b\u200bactivity, structure and other features of specific enterprises. As examples, you can refer to the experience of creating an ISUP for an enterprise - operator of communication and experience in the implementation by partners of the SAP system R / 3 on a number of enterprises of the CIS and far abroad. At the same time, an exemplary list of tasks to solve the ISUP at various levels of enterprise management and for its various services, to date, can be considered generally accepted. It is given in Table 1.

Table 1.

The main tasks of ISUP

Levels and management services	Resolved tasks
Management of enterprises	ensuring reliable information about the financial condition of the company at the current and preparation of the forecast for the future; ensuring control over the work of the enterprise services; ensuring clear coordination of work and resources; providing operational information on negative trends, their reasons and possible measures to correct the situation; Formation of a complete presentation of the cost of the final product (services) by cost components
Financial accounting services	full control over the movement of funds; Implementation of the necessary management of accounting policies; operational definition of receivables and payables; control over the implementation of contracts, estimates and plans; monitoring financial discipline; tracking movement of inventory streams; Operational receipt of a complete set of documents financial statements
Manufacturing control	control over the implementation of production orders; control over the state of production facilities; control over technological discipline; conducting documents for maintaining production orders (intricate maps, route maps); Operational definition of the actual cost of production orders
Marketing services	control over the promotion of new goods to the market; analysis of the sales market for its expansion; maintaining sales statistics; information support for prices and discount policies; Using the base of standard mailing letters; Control over the completion of deliveries to the customer during the desired time when optimizing transportation costs
Sales and supply services	maintaining databases of goods, products, services; planning the delivery time and cost of transportation; Optimization of transport routes and transport methods; - Computer maintenance contracts
Services warehouse accounting	control of the multi-part structure of warehouses; Operational search for goods (products) in warehouses; optimal placement in warehouses, taking into account storage conditions; management of receipts, taking into account quality control; inventory

3.6.2. ISUP location in the controlling system

Briefly speaking, controlling is informational and analytical support for decision-making in management. In turn, management information systems are computer support for controlling. Controlling, in turn, is the main provider of information management information. The purpose of information support for controlling is to ensure the management of information on the current state of the enterprise and predict the consequences of changes in the internal or external environment. The main objectives of the controlling in accordance with the following are presented in Table 2.

Table 2.

The main tasks of controlling

Types of controlling	Main solid tasks
Controlling in the management system	Targets of strategic controlling - ensuring the continued successful functioning of the organization. The main task of operational controlling - ensuring the methodological, information and instrumental support of enterprise managers
Financial controlling	Maintain profitability and provision of enterprise liquidity
Controlling in production	Information support for production and management processes
Controlling Marketing	Information support for efficient management to meet customer needs
Controlling resources providing	Information support for the acquisition of production resources, analysis of procured resources, the calculation of the efficiency of the supply department
Controlling in the field of logistics	Current control over the economy of storage and transportation processes of material resources

Compare (in accordance with Table 3), the main tasks that are solved by ISUP and controlling (see Table 1 and Table 2).

Table 3.

Comparison of ISUP and Controlling Tasks

ISUP tasks solved for:	Controlling Tasks, solved
Management of enterprises	Controlling in the control system
Financial and Accounting Services	Financial controlling
Production management	Controlling in production
Marketing Services	Controlling Marketing
Sales and supply services	Providing resource controlling
Warehouse metering services	Controlling in the field of logistics

From Table 3, it can be seen that the tasks of the ISUP, solved for each level of control and service of the enterprise, correspond to the tasks solved by controlling in a particular field of activity of the enterprise (namely, controlling in the management system, financial control, etc.).

If we consider the structure of the ISUP, then 5 main modules that are present in each information system can be distinguished. This is financial and economic management, accounting and personnel, warehouse, production, trade (sales).

3.6.3. Prospects for the joint development of ISUP and controlling

In order to look into the future, let's try to return to the past.

As is known, the development of industrial enterprises management methods at the beginning of the twentieth century are primarily associated with the names of the city of Ford, F. Taylor, Gantte, A. Fayol, Y. Gastveva, and others. It was A. Fayol divided the actions of the administration to a number of functions, To which ended forecasting and planning, the creation of organizational structures, managing team, coordination of managers and control.

Inventory Management Model,responding to the "square root formula" for the optimal order size, is proposed by F. Harris in 1915, but he received fame after the publication of the well-known work by R. Wilson in 1934, and therefore is often called the Wilson model. In 1951, a powerful impetus to the theory of stocks received in 1951, thanks to the works of K. Errow (the future of the Nobel laureate in economics), T. Harris, J. Marshak. In 1952, the work of A. Palendsky, J. Kiphel, J. Wolfovitz were published. In Russian, the theory of stock management was considered in the works of E.V. Bunly, J. Bukana, E. Keningsberg, Yu.I. Ryzhikova, V.A. Lotoky, A.I. Orlova, A.A. Kolobova, I.N. Omelchenko and many others.

It is necessary to note the work on the creation of an ISUP, made in the Kiev Institute of Cybernetics of the Academy of Sciences of the USSR created by B.V. Groundenko in the 1950s (in 1961 this institute was headed by VM Glushkov). In the early 60s, the United States began work on automation of stock management.The end of the 60s is associated with the works of O. Shuit, which is in the development of automation systems industrial enterprises Intended to be considered in the complex production, equipped and sales divisions. In the publications of O. Shuita, planning algorithms were formulated, today known as MRP - Planning of materials in materials - in the late 60s, and MRP II - production resource planning - In the late 70s - early 80s. .

Not all modern concepts Management arose in the United States. So, the method of planning and management JUST-IN-TIME ("Exactly in time") appeared at the enterprises of the Japanese automotive concern in the 50s, and methods Opt- optimized technologyproduction was created in Israel in the 70s. Concept computerized integrated CIM production originated in the early 80s and is associated with the integration of flexible production and control systems. Methods CALS - Computer Support Process and Logistics Process emerged in the 1980s at the US military department to improve the efficiency of management and planning during the order, development, organization of production, supplies and operation military equipment. . System ERP - Corporation Resources Planning Proposed by an analytical company Gartner Group. Not so long ago, in the early 90s, and already confirmed its viability. Systems CRM. - Customer Relationship Management They became necessary on the highly competitive market, where the product was not a product, but a client. Much was done in the USSR and in Russia, primarily at the Institute management problems, Central Economics and Mathematics Institute, VNII system research and computing center of the Russian Academy of Sciences.

Currently, gradually emphasis in the planning of enterprise resources (based on ERP Systems) shifts to support and implement supply chain management processes ( SCM systems), customer relationship management (CRM systems) and e-business (E-Commerce Systems).

Based on the analysis of the development trends of the Russian software market for automating the enterprise management process, it is possible to conclude its dynamic development and complication of a circle of tasks that require automation. Initially, the leaders of Russian enterprises most often put the simplest tasks, in particular, the task of automating the process of work of accounting. With the development of companies, complication of business processes, there was a need not only to "posthumous accounting", but also in managing logistics (logistics processes), work with debtors and creditors and many other activities aimed at solving the tasks that puts In front of the company internal and external environment. To meet these needs of the management, the corporate information systems are made - decisions covering the activities of the entire enterprise.

Thus, as a result of "evolution", IPP has turned from computer accounting and an automated inventory management system to a comprehensive control system of the entire enterprise.

Currently, a large amount of typical ISUP is represented on the market - from local (worth up to 50 thousand US dollars) to large integrated (cost from 500 thousand US dollars and above). Typical solutions of these ISUP are "tied by" suppliers to the conditions of specific enterprises.

It should be noted that at present the main part of the IPP is developed on the basis of typical solutions, but in a single instance for each individual enterprise. This is done by the relevant divisions of the enterprises in order to fully account for the features of specific enterprises.

The classification of typical systems existing on the Russian market is designed in operation. Let us give a description of the main types of ISUP.

· Local systems. As a rule, intended to automate the activities of one - two directions. Often there may be the so-called "boxes" product. The cost of such solutions lies between several thousand to several tens of thousands of US dollars.

· Financial and Management Systems. Such solutions have much greater functionality compared to local. However, their distinctive features are the lack of modules dedicated to production processes. And if only Russian systems are presented in the first category, here the ratio of Russian and Western products is approximately equal. The deadlines for the implementation of such systems may reach a year, and costs from 50 thousand dollars to 200 thousand US dollars.

· Medium integrated systems. These systems are designed to control manufacturing enterprise and integrated planning of the production process. They are characterized by the presence of specialized functions. Such systems are most competitive in the domestic market in their field of specialization with large Western systems, while their cost is essential (by order or more) lower than large ones.

· Large integrated systems. To date, these are the most functionally developed and, accordingly, the most complex and expensive systems in which the MRPII and ERP management standards are implemented. The deadlines for the introduction of such systems, taking into account the automation of production management, can be several years, and the cost lies in the range from several hundred thousand to several tens of millions of dollars. It should be noted that these systems are intended primarily to improve the efficiency of management of large enterprises and corporations. Accounting or recruitment requirements are departed in this case to the background.

· Designers- This is a commercial software, a software package or a specialized programming environment for a relatively fast (compared to universal programming tools) of creating business applications. Naturally, it is based on the constructor underlying the constructor of the methodology and technology of functioning.

· Specialized solutions -designed mainly to obtain corporate consolidated reporting, planning, budgeting, data analysis using OLAP technology ( o.n-l.inea.nalyticalp.racessing. - operational data analysis , or rather, a multidimensional operational analysis of data to support decision-making).

Econometric methods in ISUP.An analysis of the real needs of enterprises showed that to create a full-fledged system, which would ensure not only the accounting functions, but also the possibilities of forecasting, analyzing scenarios, supporting management decisions, - a typical set of ERP-system functions is not enough. The solution of this class of tasks requires the use of analytical systems and methods, primarily econometric, including these systems and methods in IPP.

Econometric methods are an important part of the scientific instrument of the controller, and their computer implementation is an important part of information support for controlling. With the practical use of econometric methods in the operation of the controller, appropriate software systems must be applied. Common statistical systems such as Disan, Pppand, may be useful. SPSS, Statgraphics, Statistica, Adda, and more specialized Statcon, SPC, Nadis, REST (according to the statistics of interval data) Matrixer. and many others .

ISUP in solving controlling problems.Summing up, first of all, we note that the ISUP in solving the problems of controlling is played by an undoubtedly important role. For the purpose of information support for controlling, the Special Controlling Module must be included in the IPP. This is necessary in order for the system not only computer support for controlling, provided managers and specialists with topical and reliable information about all business processes of the enterprise necessary for planning operations, their implementation, registration and analysis. But it would be a system that carries information about the full market cycle - from business planning before analyzing the results of the enterprise.

The M-3 software package (the next generation of the M-2 system), developed by the company "Client - Server-Technologies", is no longer positioned as an enterprise system, but a product that shapens the decision-making environment. In the complex "M-3" there is a shift of accents: from the registration system to the structure that allows us to implement forecasting based on professional analysis. The basis for this is the implementation of the controlling mechanism, which involves creating a tool for the adoption of operational solutions in the financial, industrial and other areas of enterprises.

In addition, the experience of Western companies shows that gradually demand is growing on large integrated systems, which are distinguished by depth support for the management of large multifunctional groups of enterprises (holdings or financial and industrial groups).

And if we talk about the development of the domestic IPPA industry and the broad introduction of controlling in the practice of the work of Russian organizations and enterprises, it is necessary to state that most Russian enterprises have the stage of full-scale business informatization just begins.

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7. Computer-integrated production and Cals. -Che technologies in mechanical engineering. - M.: Federal information and analytical center of the defense industry. 1999. - 510 p.
8. Lyubavin A.A. Features modern methodology Implementation of controlling in Russia // Controlling. 2002. №1.
9. Karpachev I. Left will go // Enterprise Partner: Corporate systems. 2000. №10.
10. Orlov A.I. Econometrics. - M.: Exam, 2002. - 576 p.
11. Orlov A.I. Econometric support for controlling // Controlling. 2002. №1.
12. Guskova E.A., Orlov A.I. Information systems for enterprise management in solving controlling problems // Controlling. 2003. No. 1.

test questions

1. What is the role of information in management?
2. Should the information system be implemented using computer equipment?
3. Discuss basic definitions in the field of enterprise management information systems.
4. What are the main tasks of the ISUP?
5. What is the essence of controlling?
6. What are the main tasks of controlling?
7. What is the place of ISU in the controlling system?

Threads of reports, abstracts, research works

1. Composition and movement of information arrays.
2. The history of the development of ISU.
3. Appeal of paper and electronic documents.
4. Controlling in Russia.
4. Econometric methods in information systems.
5. The role of the Internet and corporate computer networks in the management of the enterprise.

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