The contract of social service of citizens at home sample. Agreement on the provision of social services (sample form). on the provision of social services

This form can be printed from MS Word (page layout mode), where the viewing and printing settings are set automatically. To switch to MS Word, press the button.

For more convenient filling, the form in MS Word is presented in a revised format.

Approximate form

Contract N ____
on the provision of social services

G.________________

"__" ____________ ____ G.

(full name, passport details), hereinafter referred to as "Recipient of social services", on the one hand, and

(name or full name), hereinafter referred to as "Social Services Provider" or "Contractor", represented by (position, full name of the authorized representative), acting on the basis (document confirming authority), on the other hand, have concluded this Agreement as follows:

1. The Subject of the Agreement

1. The Subject of the Agreement

1.1. The Contractor undertakes, on the basis of a written application of the Recipient of social services or his legal representative and this Agreement, to provide services to the Client by social worker The provider of social services in accordance with the agreed list of social services (Appendix N ____ to the Agreement) on a full payment basis.

1.2. An integral part of this Agreement are:

- statement;

- individual program of social services;

- medical conclusion on the absence of contraindications for the provision of paid social services;

- an agreed list of social services provided on a full payment basis (Appendix N ____ to the Agreement);

- act of performed services (Appendix N ____ to the Agreement).

1.3. Essential terms of the Agreement:

form of social service - ________________;

types of social services - ________________;

places of provision of social services - ________________;

the volume of social services - ________________;

frequency of social services - ________________;

conditions for the provision of social services - ________________;

terms of providing social services - ________________.

1.4. At the conclusion of this Agreement, the Recipient of social services was informed:

a list of recommended providers of social services and social support activities carried out in accordance with Article 22 of the Federal Law of December 28, 2013 N 442-FZ "On the basics of social services for citizens in the Russian Federation" (signature of the recipient of social services);

the procedure and terms for reviewing the individual program, taking into account the results of the implemented individual program ;

the procedure for changing the individual program and making changes to this Agreement in the event of a change of residence, and / or state of health, and / or other circumstances in the life of the Recipient of social services (signature of the recipient of social services).

2. The amount of the fee under the Agreement and the procedure for its payment

2.1. The recipient of social services or his legal representative pays for social services on the basis of the agreed list of social services provided in Appendix N ____ to the Agreement and which is its integral part.

2.2. The recipient of social services or his legal representative pays a fee for the services provided for in clause 2.1 of this Agreement to the account of the Social Services Provider through credit organizations or to the cash desk of the Social Services Provider independently.

3. Rights and obligations of the Parties

3.1. The recipient of social services has the right:

- receive from the Contractor information on issues related to the organization and ensuring the proper performance of the services provided for in Appendix No. 1 to the Agreement;

- make proposals to the Contractor on making changes and additions to this Agreement.

3.2. The Contractor undertakes:

- provide services in the amount and within the time agreed by the Contractor and the Recipient of social services (Appendix N ____ to the Agreement);

- notify the Recipient of social services in writing about changes in tariffs for social services provided.

3.3. When receiving social services, the Recipient of social services is obliged to:

- timely pay for social services;

- respectfully treat persons providing social services, avoid rudeness, insults addressed to them;

- stay at home on the days of the provision of services by the Contractor's social worker;

- notify the Contractor of the reasons for refusing social services;

- inform the Contractor about newly arisen circumstances that entail a change in the terms of this Agreement.

3.4. The recipient of social services is not entitled to:

- refuse the order purchased by the social worker from the Executor, which he had previously ordered;

- require the Contractor's social workers to provide services to third parties: relatives, neighbors, etc.;

- require the Contractor's social workers to provide social services on credit (purchase products, orders, pay utilities etc.);

Moscow "___" _________ 201_.

open Joint-Stock Company"______________________" (abbreviated name of OJSC - "_______"), hereinafter referred to as the "Contractor", represented by CEO _______________, acting on the basis of the Charter, on the one hand,

and gr. ____________________, __________ year of birth, TIN - __________, passport ________________, issued _________, OVD _____________, hereinafter referred to as the "Customer", on the other hand, collectively referred to as the "Parties", have concluded this agreement paid provision services (hereinafter referred to as the "Agreement") on the following:

1. The Subject of the Agreement
1.1. Under this agreement, the Contractor provides the Customer, who has partially lost the ability to self-service due to _______________, home assistance in the form of social, social and medical services and other assistance.
1.2. An integral part of this agreement is the list of social services provided, as well as a medical report on the absence of contraindications for the provision of services. social services.
1.3. This contract for the provision of services is concluded for an indefinite period.

2. The procedure for the provision and receipt of social services
2.1. The provision of social services is carried out in the volumes and within the time agreed by the Contractor and the Customer.
2.2. The fact of the provision of social services is recorded in the social worker's diary and certified by the Customer's signature.
2.3. Pre-trial claims for social services are presented by the Customer to the Contractor through a social worker or by phone specified in this contract for the provision of paid services on the day of the service, but no later than three days after the provision of the service.
2.4. The contractor shall eliminate the shortcomings made through the fault of his employee, no later than 10 days from the date of filing claims.
2.5. The Contractor is not entitled to transfer the fulfillment of obligations under the contract for the provision of services to third parties.
2.6. The Contractor has the right to replace a social worker providing social services to the Customer.

3. Rights and obligations of the Parties
3.1. When receiving social services, the Customer has the right to:
- respectful and humane attitude on the part of the Contractor's employees;
- information about their rights, obligations and conditions for the provision of social services;
- refusal of social services;
- confidentiality of personal information that became known to the Contractor's employees when providing social services;
- receipt of a receipt from a social worker in receipt of funds for the purchase of products, payment of utilities;
- replacement of an employee providing social services in case of irregular or poor quality service;
- protect your rights and legitimate interests, including in court.
3.2. The customer undertakes to create the necessary conditions for social services and comply with the rules of conduct in social services:
- be at home during the days and hours of the visit by a social worker;
- comply with sanitary and hygienic rules, if it is possible for health reasons;
- respectfully treat persons providing social services, avoid rudeness, insults addressed to them;
- pay for social services in the manner and terms stipulated by this contract for the provision of services;
- to sign .
3.3. The contractor is obliged:
- provide assistance to the Customer by providing social, social, medical, socio-psychological, socio-pedagogical, socio-economic and socio-legal services provided for in this agreement, properly and within the agreed timeframe;
- ensure the confidentiality of personal information that became known to the Customer's employees in the course of providing social services;
- provide the Customer with a respectful and humane attitude on the part of the Contractor's employees.

Appendix to the Regulations on the admission of citizens to non-stationary social service institutions of the Department social protection population of the city of Moscow

EXAMPLE CONTRACT N ___ FOR PROVISION OF NON-STATIONARY SOCIAL SERVICES

Moscow "___" ___________ 200__

State Institution Center for Social Services (SI Comprehensive Center for Social Services) "___________________" (hereinafter referred to as the Institution) represented by _____________________________________________________________, (full name of the head of the Institution) acting on the basis of the Regulation approved by ________________________ ___________________________________________________________________________ dated "____" _____________ 200__ N ________________, hereinafter referred to as the "Contractor", on the one hand, and _________________________________________ (Full name of the citizen or his legal _________________________________________________________________________________ representative) _________ year of birth, passport series ____________ N ___________________,

Issued by _________________________________________________________________, registered at: _______________________________________________ ____________________________________________________, tel. _______________, residing at: ________________________________________________ ________________________________________________, tel. ________________, hereinafter referred to as the "Client", on the other hand (hereinafter referred to as the Parties), have entered into this agreement (hereinafter referred to as the Agreement) as follows:

1. The Subject of the Agreement

1.1. The Contractor on the basis of an order for the Institution dated "__" _________ 20__ N _____, a written application from the Client, this Agreement and in accordance with the territorial list guaranteed by the state social services provided to the population by social service institutions of the city of Moscow (hereinafter referred to as the Territorial List), provides the following types of social services:

1.2. The quality of the services provided under this Agreement must comply with the requirements of GOST R 52142-2003 "Social services to the population. Quality of social services. General provisions" and GOST R 52884-2007 "Procedure and conditions for the provision of social services to elderly citizens and the disabled."

1.3. An integral part of this Agreement are:

Service application;

Medical conclusion on the absence of contraindications for the provision of social services;

The act of examining the financial situation;

Copy of certificate State institution Engineering service.

2. Rights and Obligations of the parties

2.1. A client enrolled in social services has the right to:

Denial of social services;

Obtaining sufficient social services to meet basic vital needs in accordance with the approved Territorial List;

Information about their rights, obligations and conditions for the provision of social services;

Confidentiality of personal information that has become known to a social worker in the provision of social services;

5.1. The contract can be renegotiated:

When legislation changes Russian Federation or the city of Moscow;

When changing other essential conditions affecting the procedure for the provision of social services.

5.2. The contract may be terminated:

If the Client has medical contraindications to social services;

In case of repeated violations by the Client of the Rules of conduct for citizens who are in service, which are approved by the administration of the Institution;

By decision of the commission on the issues of admission and removal from service of the department of social protection of the population administrative district the city of Moscow;

In case of registration of the Client in a stationary social service institution.

5.3. The Agreement is considered terminated regardless of the will of the Parties in the event of the death of the Client.

6. Dispute Resolution

6.1. Disputes and disagreements that may arise on the subject of the Agreement shall be resolved through negotiations between the Parties.

6.2. If the Parties do not come to an agreement, the dispute is submitted for consideration to the Department of Social Protection of the Population of the Administrative District of the City of Moscow.

6.3. The procedure for resolving disputes specified in clauses 6.1 and 6.2 of the Agreement does not prevent the Client and the Contractor from applying for the protection of their rights under the Agreement in court.

7. Duration of the Agreement

7.1. This Agreement is:

Perpetual;

Temporary and valid until "___" __________ 200__

7.2. The Agreement comes into force from the date of its signing by the Parties.

8. Final provisions

8.1. This Agreement is made in two copies, having equal legal force, one of which is with the Contractor, the other - with the Client.

8.2. Any agreement between the Parties, entailing new obligations, is considered valid if it is executed in writing in the form of an appropriate addendum to this Agreement and signed by duly authorized persons of the Parties.

8.3. All changes and additions to this Agreement must be signed by duly authorized persons of the Parties.

8.4. In case of early termination of this Agreement, the Parties are obliged to notify the other Party in writing no later than three days before the date of its termination.

9. Legal addresses and signatures of the Parties

"Contractor" "Client" State Institution Center for Social Services Surname (PI ___________________________ Comprehensive Center Name of Social Services) ___________________________ ___________________________ Middle name _____________________ ___________________________ _____________________ Address of the place of registration ( legal address) ___________________________ telephone ___________________________ ___________________________ Address of the place of actual Bank details: residence ___________________________ ___________________________ ________________________________ ___________________________ ___________________________ Phone ___________________________ ___________________________ Passport data: Series ______ N ____________ ___________________________ Issued by _____________________ (signature) ___________________________ Date of issue ___________________________ ___________________________ (Full name of the Contractor) Subdivision code ________________________________ М.П. (Signature) Date ___________________________ ___________________________ (Full Name of the Client) Date ___________________________

g. __________ "___" ________ ____ g. ________________________, hereinafter referred to as "Recipient of social services", (full name, passport data) on the one hand, and ________________________________, hereinafter referred to as (name or full name ) "Social Services Provider" or "Contractor", represented by ___________________________, (position, full name of authorized representative) acting on the basis of ______________________________, on the other hand, (document confirming authority) have concluded this Agreement as follows:
1. The Subject of the Agreement

1.1. The Contractor undertakes, on the basis of a written application of the Receiver of social services or his legal representative and this Agreement, to provide the Client with services by the social worker of the Provider of social services in accordance with the agreed list of social services (Appendix N ___ to the Agreement) on terms of full payment.

1.2. An integral part of this Agreement are:

Statement;

Individual program of social services;

Medical conclusion on the absence of contraindications for the provision of paid social services;

An agreed list of social services provided on terms of full payment (Appendix N ___ to the Agreement);

Act of performed services (Appendix N __ to the Agreement).

1.3. Essential terms of the Agreement:

form of social service - ______________________________;

types of social services - _______________________________________________;

places of provision of social services - _____________________________________;

the volume of social services - ______________________________________________;

frequency of social services - ______________________________________;

conditions for the provision of social services - _____________________________;

the terms for the provision of social services - _______________________________.

1.4. At the conclusion of this Agreement, the Recipient of social services was informed: a list of recommended providers of social services and social support activities carried out in accordance with Art. 22 federal law dated December 28, 2013 N 442-FZ "On the basics of social services for citizens in the Russian Federation" _____________________________; (signature of the Recipient of social services) the procedure and terms for reviewing the individual program, taking into account the results of the implemented individual program _______________________; (signature of the Recipient of social services) the procedure for changing the individual program and making changes to this Agreement in the event of a change of residence, and / or state of health, and / or other circumstances in the life of the Recipient of social services ___________. (signature of the recipient of social services)

2. The amount of the fee under the Agreement and the procedure for its payment

2.1. The recipient of social services or his legal representative pays for social services on the basis of an agreed list of social services provided in Appendix N ___ to the Agreement and which is its integral part.

2.2. The recipient of social services or his legal representative pays the fee for the services provided for in clause 2.1 of this Agreement to the account of the Provider of social services through credit organizations or to the cash desk of the Provider of social services independently.

3. Rights and obligations of the Parties

3.1. The recipient of social services has the right:

Receive from the Contractor information on issues related to the organization and ensuring the proper performance of the services provided for in Appendix No. 1 to the Agreement;

Make proposals to the Contractor on making changes and additions to this Agreement.

3.2. The Contractor undertakes:

Provide services in the amount and within the time agreed by the Contractor and the Recipient of social services (Appendix N ___ to the Agreement);

Notify the Recipient of social services in writing about changes in tariffs for social services provided.

3.3. When receiving social services, the Recipient of social services is obliged to:

Timely pay for social services;

Respectfully treat persons providing social services, avoid rudeness, insults addressed to them;

Stay at home on the days of the provision of services by the Contractor's social worker;

Notify the Contractor of the reasons for refusing social services;

Inform the Contractor about newly arisen circumstances that entail a change in the terms of this Agreement.

3.4. The recipient of social services is not entitled to:

Refuse the Executor of the order acquired by the social worker, which he had previously ordered;

Require the Contractor's social workers to provide services to third parties: relatives, neighbors, etc.;

Require the Contractor's social workers to provide social services on credit (purchase products, orders, pay utility bills, etc.);

Require service while in drunk, as well as the performance of work that is not provided for by this Agreement, and humiliate the dignity of the Contractor's social workers.

3.5. The contractor is obliged:

Provide the Recipient of social services with complete and reliable information about the volume and quality of the services provided;

Ensure compliance with the terms of this Agreement and the rights of the Recipient of social services provided for by law and this Agreement;

Do not disclose personal information about the Recipient of social services, which became known to him in the performance of his duties under the Agreement.

4. Procedure for the provision of social services

4.1. The provision of paid social services is carried out in the volumes and within the time agreed by the Contractor and the Recipient of social services.

4.2. After signing this Agreement for the provision of social services and before the start of the provision of services, the Recipient of social services (or his legal representative) makes a payment in the amount of 100% of the cost of the service.

4.2.1. The recipient of social services (or his legal representative) pays a fee to the account of the Provider of social services through credit organizations or to the cash desk of the Provider of social services of the Contractor independently, but no later than _____ days before the start of the provision of paid services.

4.2.2. In the event of the death of the Recipient of social services, the return of payments made is carried out within ___ days from the date of notification of the Provider of social services about this to the account of the Recipient of social services or to the deposit of a notary at the place of opening of the inheritance.

4.3. The decision to provide services is made on the basis of a personal application of the Recipient of social services or his legal representative in the prescribed form (Appendix N N ___ to the Procedure).

4.4. Claims for the quality of social services provided on a paid basis, their volume and terms of provision are made by a citizen (Recipient of social services) or his legal representative to the Contractor by phone on the day of discovery or in writing, but no later than _____ days from the date of provision of the service.

The contractor shall eliminate the shortcomings made through the fault of his employee, no later than _____ days from the date of filing claims.

4.5. The Contractor is not entitled to transfer the fulfillment of obligations under the Agreement to third parties.

5. Responsibility of the Parties

5.1. In cases where the Recipient of social services refuses to pay for social services in the prescribed amount, the Contractor has the right to decide on the suspension or termination of this Agreement in accordance with the law.

5.2. For non-fulfillment or improper fulfillment of obligations under the Service Agreement, the Contractor shall be liable under the laws of the Russian Federation and this Agreement.

5.3. In case of detection of deficiencies in the provided service, the Recipient of social services has the right, at his choice, to demand:

Free elimination of deficiencies in the service provided;

A corresponding reduction in the price of the service provided.

The recipient of social services has the right to terminate the Service Agreement and demand full compensation for losses, if the Contractor has not eliminated the shortcomings of the service provided by the Contractor within the period specified in the Agreement.

The recipient of social services also has the right to terminate the Service Agreement if they discover significant shortcomings in the service provided or other significant deviations from the terms of the Agreement.

The recipient of social services is also entitled to demand full compensation for losses caused to him in connection with the shortcomings of the service provided.

Losses are reimbursed within the time limits established to meet the relevant requirements of the Recipient of social services.

5.4. Claims related to deficiencies in the service provided may be submitted upon acceptance of the service provided, during the provision of the service, or, if it is not possible to detect deficiencies in the acceptance of the service provided, within the time limits established by this paragraph.

The recipient of social services has the right to make claims related to the shortcomings of the service provided, during the warranty period, and in its absence - within a reasonable time, within two years from the date of acceptance of the service provided.

The Contractor is responsible for the shortcomings of the service, for which the warranty period is not established, if the Recipient of social services proves that they arose before it was accepted by him or for reasons that arose before that moment.

In relation to the service for which the warranty period is set, the Contractor is responsible for its shortcomings if he proves that they arose after the recipient of social services accepted the service as a result of his violation of the rules for using the result of the service, the actions of third parties or force majeure.

In cases where the warranty period provided for by the Agreement is less than two years and the deficiencies of the service are discovered by the Recipient of social services after the expiration of the guarantee period, but within two years, the Recipient of social services has the right to present the requirements provided for in paragraph 5.3 of this Agreement, if he proves that such deficiencies arose before he accepted the result of the service or for reasons that have arisen up to this point.

5.5. If the Contractor violated the start, end and intermediate terms for the provision of the service, or during the provision of the service it became obvious that it would not be provided on time, the Recipient of social services, at his choice, has the right:

Assign a new term to the Contractor;

Require the Contractor to reimburse the costs incurred;

Demand a reduction in the price for the provision of services;

Terminate the Service Agreement.

The recipient of social services is also entitled to demand full compensation for losses caused to him in connection with the violation of the terms for the provision of services.

In case of violation of the established terms for the provision of the service or the new terms appointed by the Recipient of social services on the basis of this paragraph, the Contractor shall pay the Recipient of social services for each day (hour, if the term is determined in hours) of delay a penalty (penalty) in the amount of three percent of the price of the service, and if the price of the provision services The contract for the provision of services does not define - the total price of the order. The service agreement between the Recipient of social services and the Contractor may establish a higher amount of the penalty (fines).

The penalty (fine) for violation of the deadline for the start of the provision of the service and (or) the completion of its stage is collected for each day (hour, if the period is defined in hours) of delay until the start of the provision of the service and (or) the completion of its stage or the Recipient of social services presents the requirements provided for by this paragraph.

A penalty (fine) for violation of the deadline for the completion of the provision of the service and (or) the completion of its stage is collected for each day (hour, if the period is defined in hours) of delay until the end of the provision of the service and (or) the completion of its stage or the Recipient of social services presents the requirements provided for by this paragraph.

The amount of the penalty (penalties) collected by the Recipient of social services cannot exceed the price separate species services or the total price of the order, if the price for the performance of a particular type of service is not determined by the Service Agreement.

The amount of the penalty (fines) is calculated based on the price of the service, and if this price is not indicated based on the total price of the order that existed in the place where the requirement of the Recipient of social services was to be satisfied by the Contractor, on the day of its voluntary satisfaction or on the day of issuance a court decision if the requirement of the Recipient of social services was not voluntarily satisfied.

Upon termination of the Service Agreement, the Contractor shall not be entitled to demand reimbursement of its costs incurred in the process of providing the service, as well as fees for the service provided, unless the Recipient of social services has accepted the service provided.

The requirements of the Recipient of social services established by this paragraph shall not be satisfied if the Contractor proves that the violation of the terms for the provision of the service occurred due to force majeure circumstances or through the fault of the Recipient of social services.

5.6. The contractor who provided the material for the provision of the service is responsible for its quality in accordance with the rules on the responsibility of the seller for goods of inadequate quality in accordance with civil law.

5.7. The procedure and terms for meeting the requirements by the Contractor, as well as liability for violation of these terms, are regulated by the Law of the Russian Federation of 07.02.1992 N 2300-1 "On Protection of Consumer Rights".

6. The procedure for amending the terms of the Agreement and termination of the Agreement

6.1. Amendments to the terms of this Agreement or its termination are carried out by written agreement of the Parties, which is its integral part.

6.2. The contract can be renegotiated:

When the recipient of social services changes medical indications for social services;

In case of repeated violations by the Recipient of social services of obligations under the Agreement.

6.3. The contract may be terminated:

If the Recipient of social services has medical contraindications to social services;

In case of repeated violations by the Recipient of social services of the Rules of conduct for citizens who are in the service;

In case of non-fulfillment or poor-quality fulfillment by the Contractor of the terms of this Agreement.

6.4. The Agreement is considered terminated regardless of the will of the Parties in the event of the death of the Recipient of social services.

6.5. In case of early termination of the Agreement cash are returned to the Recipient of social services or his legal representative to the personal account through credit organizations or through the cash desk of the Contractor.

7. Dispute Resolution

7.1. Disputes and disagreements that may arise on the subject of the Agreement shall be resolved through negotiations between the Parties.

7.2. If the Parties do not come to an agreement, the dispute is referred to the Department of Social Protection of the Population _______________________.

7.3. The procedure for resolving disputes specified in clauses 7.1 and 7.2 of the Agreement does not prevent the Recipient of social services and the Contractor from applying for the protection of their rights under the Agreement in court.

8. Duration of the Agreement

8.1. This Agreement shall enter into force on the date of its conclusion by the Parties and shall be valid until "___" _______ ____.

9. Final provisions

9.1. This Agreement is made in two copies, having equal legal force, one of which is with the Contractor, the other - with the Recipient of social services.

9.2. Any agreement between the Parties, entailing new obligations, must be confirmed in writing by the Parties and an appropriate addendum to this Agreement must be signed.

9.3. All changes and additions to this Agreement are considered valid if they are made in writing and signed by duly authorized persons of the Parties.

9.4. In case of early termination of this Agreement, the Parties are obliged to preliminarily (_____ days before the date of termination) notify each other in writing.

9.5. Attached to the Agreement:

Individual program of social services.

List of provided social services.

The act of acceptance and delivery of services rendered.

Information about the forms of social services provided by the Supplier.

Tariffs for the social services provided by the Supplier according to the forms of social services and types of social services.

Information about the conditions for the provision of social services by the Provider.

- ________________________________.

Addresses, details and signatures of the Parties:
Recipient of social services: Provider of social services: Full name _____________________________ Name: ____________________ Registration address: _________________ Legal address: _______________ Residential address: __________________ PSRN _____________________________ TIN: _______________________________ TIN ______________________________ Phone: ________________________________ KPP ______________________________ On behalf of the Social Services Receiver: On behalf of the Social Services Provider: ____________________ (__________) ___________________ (_________) L.P.

You must enable JavaScript to see the comments.

downloads: 65

Appendix

to the Regulations on the reception of citizens

in institutions of non-stationary social

services of the Department of Social

protection of the population of the city of Moscow

EXAMPLE AGREEMENT
FOR THE PROVISION OF NON-STATIONARY SOCIAL SERVICES

date and place of signing

State Institution Center for Social Services (GUComplex Center for Social Services) "___________________" (hereinafter referred to as the Institution) represented by ___ (Name of the head of the Institution) ___, acting on the basis of the Regulation approved by _______________________________________ dated "____" _____________ 200__ N _________________, hereinafter referred to as the "Contractor", on the one hand, and ____________ (full name of the citizen or his legal _________________ representative) _________ year of birth, passport series ____________ N _________________, issued _________________, registered at: _________________, tel. _________________, residing at: _________________, tel. _________________, hereinafter referred to as the "Client", on the other hand (hereinafter referred to as the Parties), have concluded this agreement (hereinafter referred to as the Agreement) as follows:

1. THE SUBJECT OF THE AGREEMENT

1.1. The Contractor, on the basis of an order by the Institution dated "__" _________ 20__ N _________________, a written application from the Client, this Agreement and in accordance with the territorial list of state-guaranteed social services provided to the population by social service institutions of the city of Moscow (hereinafter referred to as the Territorial List), provides the following types of social services:
-

1.2. The quality of the services provided under this Agreement must comply with the requirements of GOST R 52142-2003 "Social services to the population. Quality of social services. General provisions" and GOST R 52884-2007 "Procedure and conditions for the provision of social services to the elderly and disabled."

1.3. An integral part of this Agreement are:
- an application for admission to the service;
- medical conclusion on the absence of contraindications for the provision of social services;
- an act of examination of the financial situation;
- a copy of the certificate of the State Institution of the Engineering Service.

2. RIGHTS AND OBLIGATIONS OF THE PARTIES

2.1. A client enrolled in social services has the right to:
- refusal of social services;
- obtaining sufficient social services to meet the basic needs of life in accordance with the approved Territorial list;
- information about their rights, obligations and conditions for the provision of social services;
- confidentiality of personal information that became known to a social worker in the course of providing social services;
- receipt of a receipt from a social worker in receipt of funds for the purchase of products, payment of utilities;
- to replace an employee providing social services in case of irregular or poor quality service;
- statement of claims to the Contractor about the shortcomings of the provided social services on the day of discovery, but no later than three days after the provision of services;
- suspension of this Agreement unilaterally in case of failure by the Contractor to fulfill its obligations, notifying the administration of the social service institution about this.

2.2. When receiving social services, the Client is obliged to:
- respectfully treat persons providing social services, avoid rudeness, insults addressed to them;
- to be at home on the days of planned visits by employees of the social protection authorities;
- in case of departure, hospitalization, visits to a polyclinic and other institutions, inform the social worker serving him or the head of the department in advance;
- inform the social worker or the head of the department of the social service institution about the registration of guardianship or guardianship over him, the conclusion of an agreement with other organizations or the intention to commit actions that entail the alienation or termination of the rights to his living quarters, including through exchange, donation, inheritance, other transactions with residential premises, as well as inform about newly arisen circumstances that entail a change in the terms of this Agreement;
- notify the social protection authorities of the reasons for refusing social services.

2.3. The client is not entitled:
- refuse delivered products ordered by him earlier;
- require the social worker to serve third parties (relatives, neighbors, etc.);
- require a social worker to provide social services on credit (purchase of products, orders, payment of utilities, etc.);
- demand service while in a state of intoxication, as well as the performance of work that is not included in the scope of duties of employees of social protection bodies, and humiliate their dignity.

2.4. The performer has the right:
- check the accuracy of the information provided by the Client when concluding this Agreement;
- require the Client to comply with the agreed schedule for the provision of social services;
- refuse to provide social services in the event that the Client encounters contraindications specified in Part 4 of Article 15 of the Federal Law of August 2, 1995 N 122-FZ "On Social Services for Elderly Citizens and Disabled People".

2.5. The contractor is obliged:
- inform the Client about the scope and quality of the services provided;
- ensure compliance with the terms of this Agreement and the rights of the Client provided for by law and this Agreement;
- provide social services in accordance with the Territorial list of state-guaranteed social services;
- not to disclose personal information about the Client, which became known to him in the performance of his duties under the Agreement;
- take additional measures to improve the quality of social services provided.

3. PROCEDURE FOR PROVIDING SOCIAL SERVICES

3.1. The provision of social services is carried out in the volumes and within the time agreed by the Contractor and the Client.

3.2. The provision of social services at home under this Agreement is recorded in the social worker's diary and is confirmed by the signatures of the social worker and the Client.

3.3. Claims for the detection of shortcomings in the volume, timing and quality of social services provided are presented by the Client to the Contractor through a social worker or directly to the head of the department by phone on the day they are discovered, but no later than 3 days after the provision of the service.

3.4. The contractor shall eliminate the shortcomings made through the fault of his employee, no later than 10 days from the date of filing claims.

3.5. The Contractor is not entitled to transfer the fulfillment of obligations under the contract to third parties.

4. RESPONSIBILITIES OF THE PARTIES

In the event of failure or improper performance obligations under the Agreement, the Parties shall be liable in accordance with the legislation of the Russian Federation.

5. PROCEDURE FOR AMENDING, SUPPLEMENTING AND TERMINATION OF THE AGREEMENT

5.1. The contract can be renegotiated:
- when changing the legislation of the Russian Federation or the city of Moscow;
- in case of changes in other essential conditions affecting the procedure for the provision of social services.

5.2. The contract may be terminated:
- if the Client has medical contraindications to social services;
- in case of repeated violations by the Client of the Rules of conduct for citizens who are in service, which are approved by the administration of the Institution;
- by decision of the commission on issues of admission and removal from service of the department of social protection of the population of the administrative district of the city of Moscow;
- in case of registration of the Client in a stationary social service institution.

5.3. The Agreement is considered terminated regardless of the will of the Parties in the event of the death of the Client.

6. DISPUTES RESOLUTION

6.1. Disputes and disagreements that may arise on the subject of the Agreement shall be resolved through negotiations between the Parties.

6.2. If the Parties do not come to an agreement, the dispute is submitted for consideration to the Department of Social Protection of the Population of the Administrative District of the City of Moscow.

6.3. The procedure for resolving disputes specified in clauses 6.1 and 6.2 of the Agreement does not prevent the Client and the Contractor from applying for the protection of their rights under the Agreement in court.

7. TERM OF THE CONTRACT

7.1. This Agreement is:
- unlimited;
- temporary and valid until "___" __________ 200__

7.2. The Agreement comes into force from the date of its signing by the Parties.

8. FINAL PROVISIONS

8.1. This Agreement is made in two copies, having equal legal force, one of which is with the Contractor, the other - with the Client.

8.2. Any agreement between the Parties, entailing new obligations, is considered valid if it is executed in writing in the form of an appropriate addendum to this Agreement and signed by duly authorized persons of the Parties.

8.3. All changes and additions to this Agreement must be signed by duly authorized persons of the Parties.

8.4. In case of early termination of this Agreement, the Parties are obliged to notify the other Party in writing no later than three days before the date of its termination.

 

It might be useful to read: