Lamoda return of goods: how to do it, a sample of filling out an application. Convenient shopping with Lamoda: the thing didn't fit - it's easy to return! How to get la fashion to exchange low-quality goods

Purchase of goods in global network always carries a certain amount of risk. Unlike ordinary shopping and entertainment centers, Internet resources (in particular, Lamoda) are limited in their own ability to display goods. The consumer has access to only the image and he cannot examine and try on the thing that he liked. As such, there is a small share of returns in online stores, as evidenced by some reviews.

Methods for returning goods to Lamoda

And yet, online shopping has many positives versus disadvantages. Moreover, today any online store in Moscow, including Lamoda, gives the buyer the opportunity to return the purchased product, as it is written in the law.

There are three methods for returning an item to the Lamoda online store:

The goods can be returned to the courier at the time of delivery. The buyer can carry out the fitting by carefully considering all the items that have been ordered. After that, take only what really fits. Given that the delivery of products is free, the buyer, accordingly, does not bear any additional costs.
The product can be returned to the Lamoda collection points in Moscow. The buyer can independently return the item he did not like to the points that are located on the streets of Fadeeva, house No. 5 or Ordzhonikidze, house No. 9. Products are accepted here every day from ten o'clock in the morning and until twenty in the evening. The documentation that must be provided in order to return the item is a passport, a receipt, a waybill, a special statement, a printout of which must be made on the Lamoda website.
The return of the product can be done by mail. In this case, the client can return the goods through any post office in his own city. Representatives of the online store accept shipments from the following address 140 150, Moscow Region, Bykovo settlement, PO Box No. 47. Together with the item, you need to send a copy of your passport information, a waybill, a special statement and a check. You need to be careful - products and documentation must be sent by regular mail, and not using cash on delivery.

Special Statement

As stated above, necessary condition in order to exchange a thing or to return it to the Lamoda online store, a special application is considered. As some reviews suggest, the sample can be easily found on the website at section titled "How to return" at the top right.

The application has a rather ordinary form - the client only needs to write the order number, article, time, name, dimensions, number, and the cost of the ordered products. This information is located in the invoice, which each customer receives along with the delivered product. In the form for filling, you must also indicate the grounds for returning the goods.

No field should be left blank. If there is no application or the sample is incorrectly filled in, then cash for the goods will remain the property of the store, as indicated by some disappointed reviews.

Lamoda refunds money through the post office or bank. As a rule, the return period for the product price ranges up to ten days, starting from the date the product was returned to the warehouse of the online store. If the client used a non-cash payment method, then the funds will go to a bank card or a special account that was used when ordering the item.

Significant return claims

There are the following requirements in order to return or exchange items.
The product is accepted back upon purchase: there must certainly be a statement and a receipt for the product, which is confirmed by customer reviews.

The money is credited to the account based on the selection of the type of return. The approximate time for a refund is about ten days from the date the goods were sent back to warehouse space store.
A warranty card for each product model is by all means attached to the order. The manufacturer's warranty period for a specific model is included with the product.

Within fourteen from the date of purchase, each client can, in a guaranteed way, return the ordered product to the online store. The thing to be returned must have the necessary quality properties, i.e. keep its appearance and the desired consumer qualities.

Returning the product to Lamoda two weeks after the date of purchase is possible if the product has no signs of wear or use, and at the same time has intact packaging material and appropriate labels. All products that are returned back undergo quality control and preserved appearance. If, during the verification test, traces of use are revealed, the online store may refuse to accept the product and compensate for its price.
If the tag is torn off, the Lamoda store may return the product and not return the money spent to the buyer.

If the buyer sent a low-quality product, then the online store will cover all postage costs. If the buyer bought a pre-paid product from Lamoda, then the funds will go to the qiwi wallet or card number from where it was debited.

Lamoda can return the money spent through the post office or banking institution. As a rule, this happens within two weeks from the moment the returned goods arrive at the warehouse.

The warranty period for footwear begins from the time of the arrival of a particular season: list of goods (winter) - from November 1 to March 1; list of goods (spring) - from March 1st to May 1st; list of goods (summer) - from May 1 to September 1; list of goods (autumn) - from September 1st to November 15th.

If the product is found to be of poor quality, the online store will bear the cost of sending the product back to its own warehouse.

If the product is defective or incorrectly completed, then it must be returned with the original labels and in the original packaging material, as warned by reviews of experienced buyers.

List of products that cannot be returned or exchanged

Return or exchange of defective goods is possible only if its consumer qualities are preserved and appearance... Before returning the purchased product, it is important to familiarize yourself with the list of goods that are not subject to the return and exchange procedure:

Personal hygiene items;
Textile products;
Perfumery and cosmetic accessories;
Underwear and hosiery;
Dishes and containers for food.
Jewelry made of precious metals and stones;
Various medical supplies that are designed to treat diseases at home (medical instruments and devices);
Medicines;
Products and appliances for household use, for which a certain warranty period is established.

A variety of purchases in the Lamoda online store is always a quick, profitable and simple procedure. There is no need to be afraid to purchase products online, as Lamoda always provides its own customers with all the conditions in order to exchange or return products, as evidenced by positive reviews.

Many are afraid to purchase goods in online stores... In ordinary retail outlets a person can always examine the product, try it on (if it is clothes or shoes), check it for quality.

However, purchases in an online store are associated with a certain concern: it is not known whether the product will fit, whether it will be of high quality. In this regard, it is very important to understand how and in what case you can return the purchase.

Dear Readers! Our articles tell about typical solutions legal issues but each case is unique.

If you want to know how to solve exactly your problem - contact the online consultant form on the right or call free consultation:

On the rules and terms of storage of parcels and registered letters in the mail you can find out from ours.

Foundations

On what grounds can purchases be returned?

Judging by the reviews, in the Lamoda online store to buy things convenient and safe.

The company works with 66 cities in Russia. Any buyer can arrange free shipping when ordering up to 10 items.

At the same time, the customer is not obliged to pay for all these things, but can try them on and pay only for what fits. Despite the possibility review and check the quality of your purchases, the buyer has time to decide whether to keep the purchase or not.

According to consumer protection law, it is possible within 14 days (except for the day of purchase).

What if the money is not received?

Lamoda does not return money: what to do?

To protect yourself in the event that the money for the item sent back proper quality didn't come on time you can adopt the following scheme of actions:

without fail to keep a copy of the return application;
you can write a claim addressed to the store director;
if the claim did not help either, then the next step would be to go to court and write a complaint addressed to the store director.

Buy online fast and convenient, especially when all the nuances are provided for both from the side of the seller and from the side of the buyer.

Sample claim for the return of goods purchased remotely in the online store.

In the market for modern products, online shopping is not new. One of the largest and most convenient sites is the Lamoda store. Here, buyers have the opportunity to try on the ordered product and, if it does not fit, for any reason, return it to the store.

The Lamoda site is subject to domestic legislation, therefore, the return of goods here is carried out in accordance with all norms of law. How to arrange a return of goods to Lamoda, and how to carry it out, we will tell you in our article.

What makes the store convenient

The main advantage of the Lamoda online store is that you can order goods and pay only for those things that suit you. At the same time, there is the possibility of free delivery when ordering 10 items or more. The platform works in more than 60 cities of the country and is becoming more and more popular every day.

There is a list of products that can be returned to Lamoda only if it does not correspond to the description stated on the site, or came to the client in a non-marketable form. But if we are talking about perfumery and cosmetic products, then this is a big step towards the client. Let's look at the procedure, methods and list of goods that can be returned to the online store in more detail.

Return of goods of proper quality

h2The main feature of the site was the fitting service, with courier delivery. After completing a purchase with courier delivery, you will have the opportunity to order the service “Fitting before buying. When the courier brings you the goods you are interested in, you will have 15 minutes to choose the things that suit you and give the courier those that did not suit you. The conditions are mainly such that fitting is available when ordering from 10 items and when buying items for a certain amount, or it will be a paid service.

Even if, after trying on, you did not manage to immediately understand that the item does not suit you, you can return it to the store within 14 days, excluding the day of purchase. This does not apply to some categories of goods in the Lamoda store, the list of which can be reduced to the following list:

Textile products;
Sewing and knitwear;
Dishes and containers for food;
Technically complex devices;
Personal hygiene products;
Perfumery and cosmetic products.

If the product you want to return can be attributed to this list, then you will not be able to return it, provided that it is not defective and corresponds to the description presented on the website. However, you will be able to return any other goods, provided that the presentation, labels and packaging have not been damaged by you.

Get the marriage back

In the event that you paid for the goods, and 14 days have passed since the date of purchase, then you can return them if you identify the inadequate quality of the products. The grounds for issuing a return may be:

Low product quality;
Damage and defects;
The packaging is damaged or opened;
The description on the site does not correspond to reality.

The buyer draws up an application for a return, in which he indicates the reasons for which the goods are returned to the store. Lamoda conducts an examination of the product, according to the results of which it is established whether the buyer or the manufacturer is guilty of damage to the product.

In the event that it is established that the marriage is of a production nature, then within 10 days from the date of receipt of the results from the experts, the client will receive funds to compensate for the cost of sending and the goods themselves. If the fault is established for the customer of the store, then the returned goods will be sent back to the customer.

Timeline for return of shoes

Depending on which seasonal collection you have chosen on the Lamoda website, in accordance with the legislation for each separate species seasonal. So:

For winter shoes, the warranty period is from November 1 to March 1;
Spring shoes - from March 1 to May 1;
Summer shoes - from May 1 to September 1;
Autumn shoes - from September 1 to November 15.

Thus, even if you ordered shoes out of season, you will be able to count off the warranty starting from the actual service life of the product.

How to issue a return

You can apply for a refund both online and in writing by printing out an application form that can be found on the Lamoda store website. To do this, you need to log into Personal Area, and visit the section "My orders".

Regardless of whether you are filling out a written request or an online form, you must make the following information competently and without errors:

Date of return of the goods;
Article, name, size and value of the goods. If you have received a discount, then the price must be indicated taking it into account;
Describe the defect of the product if the reason for the return is a manufacturer's defect;
Provide information about your bank account or data for making a postal money order;
Sign the form.

When placing an application for the return of goods to Lamoda online, there will be no need to enter data on a specific product. In the "My Orders" section, you just need to select the items that you want to send back to the seller. After filling out the information on the method of refund, the form will be sent to you at email... You will need to print this form and sign it, and then prepare the rest of the documents required for the return.

The documents

You will need to collect such a set of documentation to process a return to the Lamoda store:

Return request;
Receipt for payment of the order. If the check is lost, then you should attach as much evidence as possible that the order was placed by you in Lamoda (screenshots of your personal account, the most detailed information on the order, data that you received by e-mail, etc.);
A product that needs to be packaged well. If we are talking about a return within 14 days, then all labels and tags must be kept;
Photocopy of a civil passport;
The phone number by which Lamoda employees will be able to contact you by means of SMS notification.

Through the return point

There are Lamoda return and pick-up points in many cities where Express delivery... You can clarify the opening hours, address and other information you are interested in on the store's website, following the link https://www.lamoda.ru/help/article/vozvrat-v-pvz-lamoda-ru.

Important, so that the return is carried out either by the customer himself or his legal representative under the appropriate notarized power of attorney. If you cannot independently deliver the goods that you plan to return through the Lamoda branch, but prefer this particular method, then in the application you should indicate the details of the person who will carry out the return procedure.

By mail

In the case of returning the goods to Lamoda by mail, you will need to send the parcel at the address: 140150, Moscow region, p. Bykovo, PO Box No. 47, "Kupishuz"... In this case, you will have to pay for the shipment yourself, and if your requirements are satisfied, the cost will be reimbursed to you.

Shipping cost is calculated based on the dimensions and weight of the shipment. You can clarify it using the official resource "Russian Post" - https://www.pochta.ru

PickPoint checkpoints

If you received your order through the PickPoint checkpoint service, you can return the goods to Lamoda using the same method. This method is available in every city except Kaliningrad.

Should proceed according to the following algorithm:

The package is securely fixed in the bag with adhesive tape;
On the package, write your phone number to receive SMS notifications;
In the post office, you must select the option "Sending the order", and "Return the goods";
Enter the order code;
Deposit money for shipping;
Get a sticker and stick it on the bag;
Place the package in the slot that opens and take the shipping receipt.

If your return is declined

Lamoda refers to companies that are primarily aimed at retaining their clientele, but situations are different, and in case you are refused a return, you should make copies of all the documents that are necessary to send the goods to the store. You can write an appeal addressed to Director Lamoda, indicating all the nuances of your return. As a rule, this is followed by a refund.

If you were unable to get a refund within your means written request, then it is worth turning to the court and looking for justice in the courtroom. Going to court means drawing up a competent and clear statement of claim, which can only be properly drawn up and submitted by a competent lawyer.

Be the first to comment

For 8 years now, Lamoda has been offering its customers a wide range of products with home delivery. This online store has proven itself on the positive side and the number of its customers is growing steadily. However, it is impossible to completely rule out problems in relation to the quality of the goods. Even more difficult is the process of selecting products, it is not always possible to accurately determine the size, color and texture. All these factors lead to the need to return the goods to Lamoda.

You can return unsuitable shoes or products with inadequate quality to the online store, subject to special conditions and taking into account legal regulations.

Marketplace Lamoda carries out its activities on the territory of the Russian Federation, which means that it fully obeys the legislative policy in force in this area. The return of goods to the online store is made in accordance with the following regulatory documents:

Civil Code of the Russian Federation.
Law "On Protection of Consumer Rights" No. 2300-1 dated February 7, 1992 (ZoZPP).

They provide that the buyer has the right to return the purchased products in the following cases:

The product did not fit in size, style, color or other characteristics.
The product has a manufacturing defect or defects acquired during transportation, storage, sale.

Each case has its own rules and exceptions to them. Before buying a particular product, you should inquire whether it is covered by the Returns Act. It should not be forgotten that a defective product can be replaced, returned or partially compensated at the request of the consumer.

When a marriage is found

The most common reason for issuing a return is a detected defect. The seller does not always have the opportunity to identify it at the pre-sale stage, since there are more than two million goods in the online store, but is obliged to accept the defective product back.

Deficiencies in a product can be discovered before or after use. If the marriage was detected immediately after receiving the parcel, then it is not difficult to return it. Since it has not yet been used for its intended purpose, it has tags, labels, seals, it is not difficult to prove that you are not involved in the existing defects. The situation is completely different in those cases when the thing was used, and already in the process of operation, a marriage was revealed. In this situation, the seller conducts an examination in order to obtain evidence that the damage was not caused by careless handling or willful actions of the buyer, but is clearly of factory origin.

When returning goods, you should not forget about the warranty period, it is he who determines the period for submitting claims. Theoretically, it is possible to return a low-quality product even after its completion, but it will be more difficult to accomplish this, the buyer will have to independently conduct an examination and prove that the identified shortcomings are a manufacturer's marriage.

For other reasons

ZoZPP gives the consumer the right to return goods, even if they are of high quality.

Article 25 of the Law stipulates that a purchased product can be exchanged within 14 days from the date of purchase, if it does not fit a person by its characteristics or parameters.

The application of this article in the framework of online commerce, although possible, is difficult. It should be borne in mind that Lamoda does not practice exchanges, she returns money, and the consumer has the right to order new products or not. In addition, there is a legally approved List of non-returnable goods that cannot be exchanged or returned. It includes:

Underwear, tights, socks, pajamas, nightgowns.
Linens.
Jewelry made of precious metals or with inserts of precious stones.
Cosmetics and perfumery.
Medicines.
Jerseys sold by the yard.
Personal hygiene products.
Dishes.

Also, complex technical devices of good quality cannot be returned, therefore, their configuration, dimensions and other characteristics should be clarified before purchase.

Terms of return of goods

The return of the goods back is made in accordance with the conditions prescribed on the Lamoda website. They are based on legal regulations that concern distance selling... If defects are found in the purchased product, the store will cover all shipping costs. The consumer is fully compensated for the amount spent on the purchase.

The return procedure depends on the stage at which the purchase is in this case. You can return products in the following ways:

Refuse to receive it before delivery. You can do this on the website, through your personal account, by selecting the appropriate line of the product.
Check the quality and completeness of the product at the time of its delivery by the courier. Often, employees do not want to wait for the recipient to open and inspect the purchase, but they must. At this stage, the refusal is made until the moment of payment, and therefore does not require any registration.
Send the defective product back by mail. Return addresses to Lamoda are listed on the website itself. The buyer must select the nearest delivery point and send the parcel by post.

The last method of return requires the mandatory completion of a special application form.

Registration of the application

It is not difficult to perform a return operation on Lamoda. It is only necessary to take into account that the application is filled out not according to general accepted norms, but on a special form, a sample of which can be downloaded directly from the website.

There are two ways to fill out an application:

Electronic method online, and then print it out.
Print out a blank paper form first, then hand-fill in the information.

In both cases, the form itself can be obtained like this:

Log in to your personal account.
Open the "My Orders" tab.
Select the required product line by ticking it.
Find a sample claim in the "How to return" section that appears.

The following fields should be filled out in the application:

Return date.
Order number.
Position name.
Vendor code.
The number of items purchased.
Price, including discount, if any.
Other parameters.
In the allotted window, the reasons for the return are prescribed in detail.
If the buyer wants to receive money on a bank card, then he fills in the information about the account number and the bank address.
Full name of the applicant.
Residence address.
Contact phone numbers.
Personal signature.

All data on the product itself is in the invoice, which is given by the courier along with the goods.

Where to go

It is not difficult to return the marriage on your own if you draw up the application correctly.

The Lamoda online store has an established sales system, as well as an ordered structure for resolving conflict situations, in particular, the return of defective goods. The first thing a consumer should start with when faced with discovered defects is to decide on the address to which the parcel should be sent along with the application. A list of all available collection points is presented on the website. The consumer can only choose the one that is closer to him, so as not to drag out the time to resolve the issue.

Return of goods procedure

You can issue a refund according to the following scheme:

The address of the acceptance point is selected.
The parcel contains defective goods, a statement and other mandatory documents. In particular, the person must include a receipt confirming the purchase and a copy of their passport. You do not need to certify a photocopy.
The package is processed through the nearest post office.
All postal documents are kept by the buyer until the final resolution of the problem.

Further communication will take place through cellular or online correspondence. A notification about the receipt of the package will come in an SMS message. If the store has no objections to the declared marriage, then all that remains is to wait for the transfer of funds.

Receiving the money

Receiving money is done in several ways:

By postal order to the specified address.
To a bank account, if it was specified in the application.
To an electronic wallet, if the debiting was made from it and the applicant has nothing against such a transfer.

According to general legal norms, the seller is obliged to return the money within 10 days. But the countdown of this period begins from the moment the defective goods arrive at the warehouse. The consumer can be guided by the received SMS message that the parcel has been delivered.

Samples of documents

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