Top tour operators in spain, tunisia and russia. Reviews of tour operators. The most reliable tour operators. Tour Operator Rating List of Reliable Tour Operators

Natalie Tours, DSBW Tours, Matryoshka Tour, Premium Travel Group, Aurora BG, Polar Tour, Raduga Travel ... Since the beginning of summer 2018, due to the impossibility of fulfilling their obligations, 5-7 tour operators have already closed or are on the verge of closing! The story continues: after 2014, will we face a new wave of travel agency bankruptcies? Who will be next? And also a rating of reliable tour operators!

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Bankruptcy of travel agencies

Over the past 10 years, travel agencies have gone bankrupt with frightening regularity - about 3 to 10 large tour operators a year, and bankrupt small travel agencies and travel agencies are numbered in dozens! 2014 became the blackest year for the tourism industry - then more than 15 tour operators were closed, including the largest "Neva", "Labyrinth", "Solveks-Tournai", "Southern Cross", "Versa", etc. Moreover, most of them - in the hottest summer season, leaving thousands and tens of thousands of tourists without money and rest ...

In 2015-2017, there was a relative calm, although there were quite high-profile bankruptcies ... Tour operators such as Transaero Tour, Connaysans Tour (thanks to which we once spent our honeymoon in the Maldives), Ted Travel were closed. and etc.

And so, in the midst of summer season 2018, something similar to 2014 begins ... In three weeks - already 5-7 problematic tour operators!

List of closed tour operators 2018

10 June 2018 announced the termination of the tour operator Raduga Travel (Rainbow Travel Center)
15 June 2018 the tour operator ceased to operate Polar Tour
22 June 2018 the tour operator closed Matryoshka Tour, a little earlier who sold her tour operator Aurora BG
25 June 2018 the tour operator ceased to operate Premium Travel Group
30 June 2018 started having problems Aurora BG, which has suspended charter programs to Bulgaria and Montenegro
3 july 2018 the year closed a large and one of the oldest tour operators in Russia, which has been operating since 1991 - DSBW Tours
4 july 2018 largest tour operator Natalie Tours canceled all confirmed tours, after which information appeared in the media about the desire of the owners of Natalie Tours to sell the company. But alarming "calls" for Natalie Tours have already been received recently ... For example, at the end of December 2017, Natalie Tours launched a dumping campaign, offering a 10% discount when booking a tour directly, which is why many travel agencies and aggregators announced to the tour operator boycott, forcing Natalie Tours to withdraw from the action. On June 29, Natalie Tours closed charter programs to 4 countries: Spain, Italy, Greece and Turkey. And on July 3, reports began to arrive about the problems of Natalie Tours customers during departure, transfer and check-in to hotels in these countries ... Polar Tours also observed a dumping policy with large discounts ...

We, as with the closure of tour operators in 2014, note a strange "coincidence" with the same insurance companies, in which the closing tour operators insured their liability ... For example, IC "Yakor" is insured with Premium for only 10 million rubles Travel Group, Aurora BG, Matryoshka and Polar Tour, in SK Orbita are insured by DSBW and Raduga Travel, in SK Invest-Fear with a revoked license - again Matryoshka, DSBW and Raduga ...

Who will close next?

Many tourists are now wondering - who is the next tour operator to close this year?

We don't know ... Most likely smaller tour operators not included in large networks, those who do not have or have few of their own and guaranteed hotels (with instant confirmation), with a low amount of financial guarantees and liability insurance in dubious insurance companies, as well as offering big discounts up to 8-12%...

You can "google" the information before buying a tour, or you can study the reliability rating of tour operators on the aggregator site for online tour booking

Rating of reliable tour operators

At the time of updating the article, according to the data, the 10 most reliable tour operators in Russia for a year are.

The purpose of the rating is to bring transparency to the assessment of the work of tour operators on the basis of open data, without intending to predict the bankruptcy of certain companies. This rating will be useful to all travelers in order to view data on the work of major tour operators.

Scoring system: The maximum possible final assessment of the tour operator by the sum of all criteria is 100 points. The rating includes 24 largest tour operators, which were evaluated according to 10 main criteria characterizing a tour operator in terms of reliability.

Tour operator

Key facts

Rating of tour operators in Russia 2019

A huge number of fans of exciting holidays prefer to spend their weekends and vacations traveling. For some, travel is a great opportunity to have a great time, and for some it is a travel hobby that completely changes the lifestyle. To avoid disappointment and deception, you need to know about the tour operator that you trust to plan your vacation. It is also important that the company meets the indicators of a high level of service and reliability.

Parameters for evaluating travel companies

To choose a trusted tour operator in Moscow, you need to assess its professional level. You will need to find out how long the company has been on the market, as well as what services it provides.

First of all, you should define the concept of "largest tour operator". By "large" is meant a tour operator that owns large assets. Such a company is able to offer its clients many different proposals for the number of destinations related to the field of foreign and domestic tourism. It is very important that quantitative characteristics do not affect the quality of the services provided.
Further, the reliability rating of the company and the duration of its work in the travel services market are assessed without fail. After all, situations may occur in which clients, being guided by the description of the tour from the booklet, in reality going there, find themselves in much worse conditions. People are deceived by the tour operator, which did not fulfill the promised conditions and, instead of a luxurious holiday, provided mediocre services.
The most popular holiday is where there is a large influx of tourists, that is, an increased demand for certain services... If the proposed direction is in high demand, then it is worth stopping your attention on it. You should also check what are offered Additional services: obtaining a visa, issuing insurance, booking places in hotels. You can focus on the colorful stories of friends, or use the Internet and look at the reviews. It is logical that preference should be given to the travel agency that has the greatest number of positive ratings from customers.

You will see all the tour operators from which we sell tours online through the site.

How to buy a tour from these tour operators online?

Select the tour operator you need, and you will be redirected to a special search page for your chosen tour operator.
You can also search for all tour operators on this page. Or look for hot tours for all tour operators.
It will be possible to book a tour for yourself, both for the coming dates, and through the early booking system.
We would like to draw your attention to the fact that the price of an early booking tour will always be 30-40% more profitable.

How to buy a tour at the office?

Can't choose which tour operator to buy a tour from? Or maybe you can't decide on the hotel? Nothing wrong! Our managers will come to your aid and help you understand your situation.
Write to us or come straight to the office, where we will select only the best for you!

About these tour operators:

These are the most famous and demanded tour operators who have already earned the trust of many clients.
Tours will be searched for by selected operators, which you can see on this page.
Only quality services from the best in their field!
We also want to draw your attention to the fact that these tour operators cover more than 90% of the tourist services market. 7 8 Best network size 9 Rental offers 10 The oldest tour operator in Russia

Holidays are rare and quite expensive. I would like everything to be perfect - the best hotels, fast and hassle-free flights, interesting excursions. Therefore, it is important to entrust the organization of your holiday to a reliable and responsible tour operator.

But choosing the best one is not too easy. There are several criteria that are worth paying attention to - for example, the size of the capital and the reliability of the insurance company working with the firm, it is advisable to study first. It is also important to look at the year the tour operator was created. The longer it stays on the market, the higher its reliability - low-quality services would bring business to the grave.

To make it easier for you to decide, we suggest that you familiarize yourself with the reliability rating of tour operators in Russia. We have selected the best companies based not only on financial indicators and services, but also on the reviews of real customers. All of them offer their own product, and not overbought from other firms, and have host companies at the place of arrival of tourists. In addition to the designated directions, all have tours within the Russian Federation.

TOP 10 best tour operators in Russia

For ease of comparison key parameters we have compiled a table. In it you will find everything you need to draw initial conclusions about the best tour operators in Russia.

Travel agency	Number of directions	Capital, RUB	Agent network size	Percentage of negative reviews	Your hotels	Your planes	Year of commencement of work
					no, but a lot is guaranteed	no, by agreement

						no, by agreement
					no, but a lot is guaranteed	no, by agreement
						own airline
					no, but a lot is guaranteed	no, by agreement
Biblio Globus					no, but a lot is guaranteed	no, by agreement
Mouzenidis Travel						own airline
ICS Travel Group					no, average quantity under warranty	no, by agreement
						no, by agreement

Naturally, the table does not reflect everything that may interest a tourist. To get acquainted with all the nuances, we invite you to read the detailed descriptions of each tour operator.

10 NTK-Intourist

The oldest tour operator in Russia
Number of destinations: 59
Rating (2019): 4.1

And it opens the rating of the most reliable tour operators in Russia, which originated at the dawn of the USSR "Intourist". Today, it occupies a fairly strong position among international travel holdings and provides quality holidays in almost 60 countries around the world. It is part of the oldest holding in the world - Thomas Cook Group, which has existed since 1841. The tour operator has a capital of 46 million rubles. Responsibility for insurance lies with the firm with the highest reliability rating assigned by a number of well-known analytical companies. However, for so many years "Intourist" has perfected the organization of recreation almost to the ideal.

In addition to tours to the most interesting countries in terms of tourism (including Japan), the tour operator offers accommodation in its own comfortable hotels. In addition, it has almost the widest and most interesting network of domestic tours, including Crimea. But not all tourists like the way Intourist works. About 7% of customers leave negative reviews. However, there are many times more positive ones. And the tour operator himself supports clients who write an objective opinion about the rest, and gives gifts for filling out the questionnaire.

9 ICS Travel Group

Rental offers
Number of destinations: 58
Rating (2019): 4.2

Quite interesting, though not the largest tour operator with a large list of destinations. Collects information about upcoming events in popular tourist countries and offers it potential clients so that they can find the tours that interest them the most. Financial guarantees are only 30 million rubles. However, it has one of the best insurance companies in terms of reliability rating and more than 95% of positive customer reviews.

The site contains an extensive list of promotions and discounts for seasonal offers. So it's easy to save money with a little bit of luck. The tour operator has certain guarantees for hotel accommodation in the country of arrival. But the company's network of partners is not as extensive as that of the others. When going on a trip, you can stay not only in a hotel, but also rent a separate accommodation. But, unfortunately, so far only in Cyprus. There are several properties that are great for large and small companies.

8 Mouzenidis Travel

Best network size
Number of destinations: 8
Rating (2019): 4.2

A specialized tour operator that mainly works in the direction of Greece - both mainland and island. It is difficult to find the best tour operator for traveling to this country. You can also go to other countries - for example, Hungary or Cyprus. There are eight directions in total. As a rule, tourists leave quite a lot of positive feedback about the company as a whole. But the lack of professionalism of individual employees can cause some negative, which, however, can be easily corrected.

An important feature is that the tour operator belongs to the huge holding Mouzenidis Group. Due to this, he can provide the best service in the areas in which he operates. This includes great hotels, tourist attractions, and more. There is even its own airline, due to which there are almost never problems with timely departure and availability of seats. Due to its affiliation with the holding, it has a huge agent network - more than 2000 branches. But there are some drawbacks - with the size of the holding, the capital of a particular tour operator is small - only 50 million rubles. Wherein Insurance Company, which provides reliability, does not have the highest, albeit quite good, rating, "four".

7 Biblio Globus

Best number of destinations
Number of destinations: 67
Rating (2019): 4.3

In 2017, more than 2.8 million tourists used the services of the tour operator. In incomplete 2018, 2.2 million have already traveled with the help of Biblio Globus, so a new record is quite possible. Such trust among clients is not accidental - one of the insurance companies with the highest reliability rating is engaged in insurance. Although the capital of the tour operator is small - only 30 million rubles. Among the offers of the company are shopping tours, cruises, leisure and much more. It is easy to find anything to your liking.

The main thing positive quality operator - almost 70 countries to which you can go on vacation with his help. "Biblio Globus" allows you to organize a vacation of any kind in most of the popular tourist countries of the world, including the United States. It allows you to get not only by plane, but also by train, and in a number of countries it has its own hotels with comfortable living conditions. Interesting feature- the tour operator has its own online bookstore, so when buying a tour, you can also buy something to read on the road.

6 Sunmar

The best combination of price and quality
Number of destinations: 21
Rating (2019): 4.4

The tour operator positions itself as a dealer of the most economical offers in Russia. In general, this is true - "Sanmar" offers quite profitable tours with good conditions. More than 95% of customers leave positive reviews about company vouchers. Despite the "young" age (the tour operator has been working since 2005), there is no doubt about the reliability - 110 million of capital and the best insurance company will entrust the vacation to "Sanmar". In addition, the company has already won several prestigious awards for its contribution to tourism development.

I am glad that the company has an excellent network of partners - there are agreements with dozens of airlines and thousands of hotels in all directions. Therefore, there are practically no problems with places even during the holiday season. Also, every year there are many new directions and contracts, which allows the company to actively develop. In general, we can say that the tour operator allows you to travel economically to one of the proposed countries, maintaining a balance between the price of the tour and the quality of services.

5 AnexTour

Quite a lot of budget trips
Number of destinations: 35
Rating (2019): 4.5

The company occupies one of the first places in the organization of recreation in Spain, Thailand and the Dominican Republic. Allows you to maximize your vacation in 35 destinations. Accommodation and flights "Anex Tour" also undertakes - the company has its own hotels and air carriers, which improves the quality of services. Has a high capital - more than 200 million rubles. Serviced by an insurance company with a fairly high, according to analytical agencies, reliability rating. So you can safely go on vacation with this tour operator.

It is convenient that the company strives to offer tours of various prices - you can find both elite offers and quite economical ones. The latter, by the way, are quite a lot - even with a small income, you can afford quite a comfortable vacation. Unfortunately, not everything is perfect for a company with such tours - more than 7% of tourists leave negative reviews, noting some problems with accommodation, flights or other aspects of recreation. However, the tour operator quickly resolves the often arising misunderstandings.

4 Pegas Touristik

The biggest financial guarantees
Number of destinations: 22
Rating (2019): 4.6

Tour operator covering the most popular tourist routes and in high demand. Allows you to travel to 22 destinations both by plane and by train. Over 24 years of experience and tens of thousands of satisfied customers underline the reliability of the company. The list of services is extensive - in addition to standard options, there are sports, corporate and VIP recreation with unique parameters. However, due to the mass scale, small problems and confusion can arise - a little more than 5% of customers were not completely satisfied with the service.

I am glad that the tour operator has a wide network of contracts - more than 2.5 thousand hotels guarantee accommodation in all areas of recreation. The company has more than 220 million rubles as financial guarantees, therefore, in the event of unlikely problems, it will easily pay compensation to all tourists. In addition, Pegas Turistik cooperates with an insurance company, which has been assigned the highest reliability rating by a number of analysts, which once again underlines its success and increases the level of trust.

3 Coral Travel

Two insurance companies
Number of destinations: 32
Rating (2019): 4.7

A tour operator specializing in popular holiday destinations such as Turkey, Spain, Tunisia and so on. But for those wishing to visit other countries, there are many interesting offers... In total, the company serves 32 directions. And she has her own hotels for 17 of them. Tourists are accommodated in rooms of varying degrees of quality and comfort, depending on the cost of the voucher and the conditions chosen. The tour operator has a wide network of partners among airlines, so tickets are almost always available and in all directions.

The firm has a fairly large capital - 110 million rubles. An additional bonus to reliability is working with two insurance companies, one of which has the highest rating. The second is not ideal, but its very presence as insurance allows us to note that the tour operator is doing well with reliability. I am glad that in Russia alone Coral Travel has more than 680 offices in many settlements... In addition, the company does not stop there - several new directions appear steadily over the year, dozens of contracts with hotels and air carriers, and thousands of satisfied customers who leave positive reviews.

2 TUI

European reliability
Number of destinations: 39
Rating (2019): 4.8

The largest tour operator in the European Union, operating since 1995. Allows you to go on holiday in 39 destinations with the highest quality services. “Tui” cares about its reputation, therefore it strives to organize the rest of its clients in the best possible way. In particular, the tour operator offers its own hotels of various "stars" and levels of service, and organizes flights on private jets - the company has several comfortable flights at its disposal.

I am glad that the tour operator allows you to organize different kinds vacations - from lazy beach to extreme sports. Also in the price list you can find full-fledged cruises of various durations. It all depends only on the wishes of the client. Of the features - unique concepts recreation created for individual target audience- for example, for young people or for couples with small children. As for reliability - capital of more than 160 million rubles and an insurance company with top rated allow you to entrust your vacation to Tui.

1 Tez Tour

The best percentage of satisfied customers
Number of destinations: 30
Rating (2019): 4.9

The first place is deservedly taken by an international tour operator with more than 20 years of experience in the market. Offers over 30 diverse travel destinations - from popular Turkey to Israel and the Maldives. One of largest tour operators in Russia and in the world, which has a minimum percentage of negative reviews - only 1.07%. This means that problems with recreation are unlikely to arise - the reviews of more than 98% of vacationers can be trusted. The reliability of the tour operator is confirmed by the capital size of 100 million rubles. At the same time, management is entrusted to one of the most reliable insurance companies with the highest rating from a number of analytical agencies.

The company has a lot of different services. It is possible to organize not only a vacation with a family or alone, but also a conference or vacation for VIP clients. It is convenient that "Tez Tour" is engaged in the organization of recreation exclusively on its own - tourists are sent and received by employees of the company. Of the "outsiders" on vacation, only hotels and airlines, with which the tour operator has many agreements. By the way, there are guaranteed places in hotels in most destinations, so problems with housing are unlikely.

Of course, if you decided to save yourself the hassle of organizing an independent travel and settled on the option of buying a tour, then this matter must be approached with full responsibility. Cases are still fresh in my memory bankruptcies of large Russian tour operators, but in the news no, no, yes, there is information about the inability of any insurance company to pay compensation to indignant tourists.

Friends! We are tourists just like you.
And 2 years ago, they also attended to the issue of the reliability of tour operators. Initially, it was a mini-article, but now it is a full-fledged study with personal experience and constantly updated.

We trust the first seven tour operators, who are always heard: why and to whom exactly - we will tell you further.

The rating is also given there. verified sites, where you can choose a voucher that suits your requirements, and, in case of an unforeseen weekend, consider last-minute tours from all tour operators. Among the rich selection of aggregators collaborating with 120 travel companies, you will surely find something to your liking. How about an all inclusive tour to Turkey from Moscow from the tour operator Sunmar for two?

Well, if you are still undecided on the upcoming route, we will try to make this task easier and take a short excursion to the destinations dearly beloved by Russians, which are in demand from year to year.

Most Popular Destination Countries from Tour Operators

What are the favorite destinations of Russians for recreation? Consider the "sea" countries where tour operators bring tourists en masse - which is not bad at all, because cheap tours can often be found there.

In the summer, almost everyone comes to Turkey (6 million, can you imagine!). Cyprus is an alternative to visa-free travel (online visa). Or they issue Schengen and fly to Greece.
They warm themselves in Thailand in winter.
And in the off-season - in spring and autumn - the Emirates prefer.

Thailand.
When, if not in winter, the desire to warm up not under ten blankets in an embrace with a heater, but under the scorching sun of Asia, is especially acute? This is what a great many travelers realize when choosing a vacation in Thailand. The fabulous beaches, combined with the measured pace of life in Phuket, and the wild, fun atmosphere of Pattaya, in their own way, create the ideal conditions for a seaside vacation. And do not fall for the general belief that a tour to Thailand is relevant exclusively from late autumn to mid-spring. No, the country is good in any season. By the way, if you are thinking of going to Thailand this winter, then it is worth booking tours in advance! This way you can save up to 70% of the original cost.

Our trip to Thailand - May 2017

Turkey.
A country like Turkey has always been and remains extremely attractive for holidaymakers. And really nothing can frighten a Russian tourist! With the approaching summer period, the interest of our citizens in the study of the Turkish coast has traditionally increased. Hotels in Alanya, Antalya, Kemer only rarely suffer from a shortage of visitors: in spite of everything, Turkey consistently demonstrates the power of all inclusive (all inclusive) in action, and in winter and for a ridiculous amount. Our friends traveled at the end of November for 48,000 rubles for three.

Our vacation in Kemer. Everything you need to know about the resort is described in this article >>

Cyprus.
Longtime favorite tourist market annually gathers a huge number of people on its picturesque beaches, surrounded by rocky spits. What makes them come again and again? As a rule, the desire to escape from the stuffy cities and breathe in the salty sea air is complemented by exciting memories of local Mediterranean cuisine, natural and historical sights.

United Arab Emirates.
This state does not even need an introduction. Dubai, Abu Dhabi and Sharjah warmly welcome crowds of tourists eager to get a Middle Eastern tan, ride ATVs in the desert, see firsthand the architectural achievements of oil sheikhs and just taste the peculiar chic of a rich Arab country. Having not experienced a decline in popularity before, with the simplification of entry into the UAE for Russians, local resorts clearly promise to be overcrowded. Recently, people come here more and more often to celebrate the New Year. And tour operators, in turn, promise to increase the number of tours to the UAE.

We went on a safari in Dubai - December 2018

Greece.
Greece does not leave the list of the most popular countries for recreation. Adherents of historical tourism also flock here, since antiquities can be seen at every step, and those who like to soak up the Mediterranean coast. True, they choose different places - some to Athens, some to Crete. But in any case, the Greek way of life leaves no one indifferent.

Beach next to our hotel in Rhodes

✓ Take excursions profitably. Everyone knows that the tour operator is the most expensive and they look for them on the spot. Try it online and don't forget about discounts on accommodation - 1000 rubles for Booking and 2100 rubles for Airbnb.

✓ No time to track and search? Subscribe to our Telegram channels: @lowcost_expert, where we throw cool promotions on tours and tickets, and @howtrip - where we publish interesting notes and useful things from travel 🙂

Well, and a couple of words in conclusion. Contact trusted travel service companies. Study the reliability rating of tour operators, and peace of mind from your vacation, along with positive impressions, are guaranteed to you! And when you find out for how much your neighbor bought the tour on the plane in an offline agency, you will be pleasantly surprised and advise him to take it online the next time.

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