How to opt out of intercommunication. Setting up the Internet and Wi-Fi Internet communication. Features of equipment connection. Funding methods

With a shortage problem money many subscribers have to face. After all, it is not always possible to control your account and replenish the balance on time. According to the terms of service, some providers suspend access if there is no required amount on the account at the date of payment. Thus, forgetting to replenish the account in time or simply not being able to do this, you can remain without the Internet.

Subscribers using the services of the Chelyabinsk company "Intersvyaz", such a situation does not threaten due to the service, which allows you to temporarily top up the client's account for the missing amount. We will tell you how it can be activated and what are the terms of provision in this article.

"Promised Payment" service ("Intercommunication"). Description

The opportunity to temporarily borrow funds from the provider appeared for Intersvyaz clients about 7 years ago. Previously, the company did not provide such convenience to its users. At the moment it is popular, because, you see, it is quite convenient to borrow a certain amount of funds that would prevent the Internet from turning off. On what conditions is the Promised Payment service provided (Intersvyaz)?

Activation is available only for customers using unlimited internet.
The term of the service is three days. During this period, the Internet will still work and the client needs to deposit the amount of the promised payment to the account. In the absence of timely payment, access will be suspended, and the user's login will be blocked.

The provision of the service is allowed once a month. Thus, it is impossible several times in one reporting period use the promised payment twice.
It is possible to take the promised payment ("Intersvyaz") only if there is an amount on the client's balance that is insufficient to pay for services under the agreement. You can calculate it by adding the subscription fee for the unlimited Internet option to the cost of the monthly payment for the basic tariff plan.
The list of options, upon activation of which the promised payment is available, are: "Smile 74", "Surfer", "Attack 74" (the full list can be viewed on the official website of the provider).

How to take "Promised payment. Intersvyaz"

There are three activation options for subscribers of the company

Personal account on the Intersvyaz website. By selecting the item of the same name in the upper right corner, you should specify the data for authorization (they are issued to customers when the service is connected; login and password). After successfully passing the verification, the client's web account will be available. Here you can see detailed information on the account (balance, activated services, etc.), use services to pay the bill online, etc.
Mobile app. This is a modern and convenient way to monitor your account status. By installing it on a mobile device, the owner of the contract with the Intersvyaz company (phone, tablet computer) will be able to promptly receive information on his account at any time, replenish it, and activate useful services.
Customer service department. By calling hotline company "Intersvyaz" (phone - 8-800-200-07-47) to the company's specialists, you can also connect the promised payment on the same terms.

Funding methods

After the expiration of the Promised Payment service of the Intersvyaz company (we told you how to connect it earlier), you need to replenish your account. It is better to do this in advance, without waiting for the blocking of services, which occurs after three days. There are several options for payment of the Intersvyaz bill:

Bank card (through the provider's website, ATMs).
Payment terminals.
From the account of a mobile number (any operator "Tele2", "Beeline", etc.).
In the office of the company.
Electronic wallets (WebMoney, Yandex.Money, etc.).

Conclusion

Promised payment ("Internet") is a universal service that allows you not to interrupt the use of the Internet, even if there is no amount of money on your account. It is available for subscribers using unlimited access. It is not required to disable it - after the specified period, it is deactivated, regardless of whether the balance is topped up or not.

What can it do? What services does it provide?

The scope of activity of "Intersvyaz-Service" covers the following areas:

1. Computer help... All types of work related to configuration and installation software... Cleaning the case from dust and the operating system from viruses.

2. Television service. Installation and connection of additional TVs, setting up the Internet on the TV, performing work on laying the cable.

3. Repair of mobile devices. Replacement of displays and batteries on all popular smartphone models.

We carry out all work at your home. You don't need to go anywhere.

How quickly can I get help?

Intersvyaz-Service engineers arrive on the day of contact, at a time convenient for you. If necessary, the departure can be scheduled for any day.

In some cases, specialists can arrive at the address within a few hours after the appointment of the application.

ISBOX prefix

What is ISbox and how to get it?

Description

ISbox is an interactive TV set-top box running the Android operating system. Get access to on-air channels high resolution, a huge database of movies and TV shows, and control everything with your voice.

What technical characteristics possesses?

CPU: Amlogic Quad-core 64-bit
ARM: Cortex-A53 up to 2GHz
GPU: Penta-core ARM Mali-450
Ethernet: 100 Mbps / LAN
WiFi: IEEE 802.11b / g / n
OS: Android 6.0

What connectors does the set-top box have?

2 USB connectors. One of them will be busy with the bluetooth receiver for the remote control. The second can be used to connect a flash drive.
MicroSD card slot. Allows you to install a map from a mobile device or camera and view photos and videos on the big screen.
HDMI connector for connecting a TV or monitor.
Power connector for the set-top box. For connecting to the mains.
Ethernet connector for connecting an Internet cable.
AV connector for connecting TVs that do not have an HDMI connector.

How to buy a set-top box?

You can purchase a set-top box in several ways:

Write to us in the chat of the mobile application.
Call 8 800 2000 747.
Pick up the set-top box from our office.

Purchase conditions (full price, deposit, rent)

Option 1: A one-time payment of 3700 rubles. The prefix will be completely at your disposal.
Option 2: for rent with a security deposit - 2480 rubles, which will be debited from your personal account. Rental price - monthly 49 rubles.
We will refund the security deposit when the device is returned in its packaging, complete set and proper presentation, if no more than 12 months have passed since the date of issue of the prefix.
If returned after 12 months of use, the security deposit is not refundable.
Option 3: By installments. The installment plan is 180 rubles per month for a period of 30 months. The equipment will become your property at the end of the installment plan. If you want to buy the set-top box ahead of schedule, you can pay the full cost of the equipment minus 120 rubles for each month of the paid installment plan.
In all cases, the console is guaranteed for 1 year.
The image freezes periodically. How to solve?

To begin with, you should try to connect the set-top box via cable, and not via Wi-Fi networks... If this does not help, try changing the directory.
To do this, return to the "Settings" menu followed by "Catalog". All this must be done in the "Movies and TV Shows" application.

The message "not enough memory on the device" appears

In this case, you need to go to the "Settings" menu item, select "Applications" and delete those that are not needed at the moment.
For some applications, you can delete the cache. These are files that have accumulated during operation. To delete them, you must select the "Clear cache" menu item.

How do I select and update a channel source?

We launch the menu in the same way as we launched the "TV Guide", then press the down arrow and get into the "TV settings" section. There we select the "Settings" section.
Next, select the item "Channel Source" and go into it. All available sources from where the set-top box will download channels will be indicated. We select "IPTV Interconnection" and the download of channels will begin.

If you have used an Android smartphone at least once, then you will immediately understand which applications you can install.
The list includes: a large number of games, applications for playing media files, and many other useful programs.

How do I install other apps?

To install other applications, you need to launch the Play Market and select the required one.
The standard remote is not suitable for games, we recommend that you purchase a dedicated game joystick that will be compatible with your Android TV box.

How do I uninstall apps if needed?

To remove an application, you need to - go to "Settings", select the "Applications" item, select the required one - and click "Delete".

How to pay for the application and how long is the subscription valid?

Any paid in-app subscriptions are optional and depend only on the developers of the app itself.
The company "Intersvyaz" has nothing to do with this.

Connect the power cable to the connector labeled "DC5V" on the set-top box.

In order for the remote to communicate with the set-top box, you need to connect the Bluetooth adapter to any convenient USB connector. Don't forget to install batteries in the remote :)

We connect the Internet cable to the Ethernet connector for stable operation of the set-top box.

Connect the HDMI cable to the connector which is signed on the set-top box as "HD". If the TV is old-fashioned and it does not have a connector for connecting an HDMI cable, you can use the “AV” connector, but this requires a special cable that is not included in the kit. The cable is called "3.5 mm jack - RCA x3".

Then start the set-top box, wait for the initial setup, go to the "Network" section and set up an Internet connection.

First launch of the console.

After connecting, start the set-top box, and switch the signal source on the TV to HDMI.
Then wait while ISbox performs the initial configuration. Then connect to the network and most applications will be available to you.

Intercommunication

Complaints: 37
Resolved complaints: 19
Answered complaints: 0

The company "Intersvyaz" is one of the leaders in the number of connected apartments using Ethernet technology in the city of Chelyabinsk. In addition to Internet access, the company provides a wide range of services: cable TV, telephony, IP TV, hosting, and much more. Many free services are also available to the company's subscribers.

Complaints and reviews about Intersvyaz

[Invalid]

Today I contacted the company's technical support, the cable TV antenna stopped working. The specialist voiced unique solution: If there are complaints at our address, then the technician will be there today, and if no one else calls, then he will only be there tomorrow! Class! As a client of the company, I am not very interested in the work schedule technicians... Since I pay for the company's services in full and on time, I would like to receive quality services and in as soon as possible, but how...

[Invalid]

Good day! Today, in my entrance (city of Magnitogorsk, Lenin Ave., 47, apartment 89), work was carried out - they drilled the walls and laid the cable. On the first floor there is my baby carriage (baby). When I went downstairs, I found that the stroller was all dirty, and the whole mattress was dusty both outside and inside. No one warned that work would be carried out, that it was necessary to remove / close the stroller. To return it to its proper form, it is necessary to completely dry-clean the stroller, because there ...

[Invalid]

Since March 1, 2019 I do not use Intercommunication services. Therefore, I turned to the company's employees in the chat to terminate the contract. The debt at the time of circulation was 40 rubles. They explained to me that a personal presence is needed, and it is also impossible to suspend the contract without paying the debt. At the time of the appeal I was in the hospital, leaving the hospital I rushed to the company's office to terminate the contract. The debt was already 170 rubles. The company's employees refused to terminate the contract without paying the current debt. I consider the imposition of services by Intersvyaz illegal and the collection of fees for this unreasonable.

[Invalid]

Hello! The bottom line is this: an old man-woman, age 84. called the intercommunication service to help set up a set-top box with dvb-c format, while being a client of this company, as a result, first one team arrived, they said that it was necessary to change the cable, such as digital and analog are different things, took 1,500 and left. Next came a 2 team of installers, they said that they did not know which section of the cable to change, 1 team had to determine, so they will change the whole ...

[Invalid]

Simply terrible internet the last time. And not only with me, I live in a hostel and everyone complains about intercommunication, it's simply impossible to feel that all 9 floors are connected to one modem. It’s elementary not even to open a page, I’m silent about music or video. And it would seem that we live in the 21st century.

[Resolved]

Good day! We got the endless calls of the operators of the company "Intersvyaz"! "I'm not going to connect your internet!" And I personally told the operators! So, no, they keep calling me! I was treated in a good and bad way. Calls continue anyway.! I no longer ask, I demand that you stop calling me and delete my phone number from your database forever! I hope that the company "Intersvyaz" at least occasionally looks into this book ..)), and after reading my complaint, will take appropriate measures! If not, I will solve this problem in a different way.

[Invalid]

Through the efforts and persuasion of friends, I decided to refuse Rostelecom services. The application for connecting to Intersvyaz was on 06/18, but they did not connect, as it turned out there were no free outputs. They said to wait 3 working days, if not an urgent service. Received an SMS about a new application for 21.06 from 11-13 noon. As a result, oh sorry, there is no space in the switchboard, we will fix it within an hour. Why did you guys take 3 days? Nobody forced you to set a deadline of three days, but they made me wait at home in vain! Eventually...

[Invalid]

Hello) the problem is that they connected me to the Internet not to my apartment, but to my neighbor, Krasnopolsky prospect 11, apt68, and I have apt 69, (some misunderstandings came out) and they cannot do the transfer during the day (from morning to late evening) they say that you need to leave an application just a day before) but since I have a non-standardized working day, I cannot determine whether I will be at home tomorrow or not) how to solve the problem?

This company cheating on his clients. On January 18 unilaterally changed the tariffs. We paid 700 rubles 6 metz, although we received services for a tariff of 400 rubles. The operators said that we have a lot of such clients who do not know that the attack + tariff is no longer there, they are smiling. TE Intersvyaz takes money without providing a service. Referring: see our news yourself, we do not announce. Since May 10, the issue of recalculation has not been resolved, they said by phone that they would not return the money ...

Awful "job"!

Awful job! 05/09/2018 I left an application for connection at the address of Chelyabinsk, st. Pugacheva 59 on 05/10/2018 from 18.00 to 20.00. with a preliminary call from the employee one hour before arrival. At 19.00 I called to clarify the time of arrival of the employee, to which the operator answered me: - wait, they will come to you within an hour - they will connect not far from you. ... my expectation lasted until 20.00 At 20.00, another operator told me that he could not get through to the technician and the application was supposedly hanging from 19.00 ...

Already tired of digital TV from the company. Postly you need to reconfigure the channels. I do not know what they are changing there. But from time to time they don’t say that one. Those are other channels. The channels give out the same icon as in the photo. And they stop poking. The children's channel Carousel has not been shown on CTTV for over a year. And cartoon too.

The company Intersvyaz connected to the intercom without permission (it is serviced by another company), so it calls and imposes intercom services - remove your equipment - most of our grandmothers who do not have smartphones are at our entrance, in addition, we also use another Internet provider Where are you taking our phones is a violation of the law

[Invalid]

I connected the television. When connected, even no one said that a receiver is needed for normal operation! Okay, by experience, we found out yesterday that we have to buy it! Specialist Alexander called at first the price of 1200 rubles, we agreed. Then we agreed on the time, I immediately indicated that the time from 18.00 to 21.00 suits me. Delivery costs 300 rubles, with connection 600 rubles. I agreed that I would pay 600 rubles. And suddenly the receiver, while we were negotiating, went up in price, became 1600 rubles. Okay, and I swallowed this! ...

[Invalid]

Channel Russia 1 works intermittently, the sound and image are constantly disappearing. It is impossible to watch, especially in the evening. Please explain the reason and, if possible, correct the situation. I hope that my complaint will not go unnoticed. I am waiting for a competent answer.

[Invalid]

Good day. I cannot access some resources on the Internet due to the blocking of Roskomnadzor. Since we are a Svec country and there is officially no censorship (censorship is prohibited by a document with the highest legal force - the Constitution), I want to refuse the services of Roskomnadzor for filtering the Internet for services provided under an agreement with the company. Please add my address to the exceptions so that I am not affected by Roskomnadzor's blocking.

Personal account Intersvyaz is a convenient tool for clients of an Internet company who want to independently manage their chosen services. On the inside electronic platform of the provider's website, consumers will find many useful functions for them, and they will not have to visit the office of the organization, stand in queues to pay for access to the global network, for connected television channels. The consumer can do all this without the participation of company employees. The user-friendly interface of the personal page makes it easy to figure out how to use it without the help of technical support specialists.

Personal account Intersvyaz: personal account

Everyone wants to control their spending. IN personal account Intercommunication personal account is available to users for viewing, replenishment. They can independently deposit funds to the balance using their convenient means of payment. An excellent option for replenishing your personal account is directly from the site. You no longer need to look for terminals, bank branches to top up your balance. Although these payment methods for the provider's services also remain available to consumers. Depositing funds to the balance through the site occurs instantly. After that, they are available to pay for services.

Personal account Intersvyaz: balance

You can find out how much money the user has on the balance without contacting company representatives. You do not need to call technical support to find out if there are enough funds to pay for services. The balance in the personal account of Intersvyaz is displayed on the main page. A person has the opportunity at any time to find out how much money he has to pay for the tariff chosen by him. When you fund your account, information about this will appear on the page immediately. The amount available to pay for the provider's offers will be changed taking into account new receipts of funds.

Personal account Intersvyaz: promised payment

People do not always have the opportunity to pay for the Internet on time. At the beginning of the new month, many are faced with the problem of inability to pay for communications. The provider went to meet consumers, and now you can see the promised payment service in your personal account of Intersvyaz. Using it, it will be possible to postpone the deposit of money for payment of services for several days. The client must pay off the promised payments on time. If he does not, access to global network and digital television will be disabled. He will be able to use them again after full payment of the organization's debt. The promised payment term is 3 days.

How to disable Internet Intercommunication through your personal account?

Sometimes it is required to disable some services, since the consumer does not plan to use them for some time. To do this, he just needs to go to his personal page and find out how to disable Internet Intercommunication through his personal account. In it, the consumer will find the function he needs and will be able to use it. Temporary disconnection of some services, including Internet connections, is beneficial for customers. They may not pay for the provider's services during their vacation or business trip. If people could not figure out how to turn off their tariff themselves, it is worth contacting technical support.

Registration in your personal account Intersvyaz

It is available to the company's clients. Registration in your personal account Intersvyaz is simple, it takes a few minutes. The login to enter the system is the user's personal account. The password for it is issued at the company's office. Therefore, you will have to visit it once (when concluding a contract) to gain access to your personal page. After receiving the password, you should change it yourself after entering the system. This must be done to improve the security of your personal page. Moreover, it is recommended to periodically change the password, and choose complex combinations of letters and numbers that are difficult to guess.

Personal account Intersvyaz: payment for services

For those who prefer non-cash transfers, it is possible to pay for services in the personal account of Intersvyaz. The provider cares about the convenience of its customers, therefore, invites them to pay for the Internet, television directly on the site. To do this, you just need to deposit money. The required amount will be debited towards providing access to the global network or television channels (digital, cable). Payment for the company's services takes place in real time. If on the part of the client there is a delay in replenishing the balance, then after the money transfer he made, access to all services will be restored to him.

Intersvyaz - login to your personal account

You can enter it from the official website of the provider. In its upper part there is a form, which is the entrance to the personal account of Intersvyaz. In order to enter it, you need to know your password and login. If the user does not remember the code word that provides access to the internal contents of the system, he should use the function of his reminder. After that, he will receive a new password, and access to the personal page for him will be restored. The provider's clients can visit their page at any time convenient for them. Changing the information in it, depositing funds is possible around the clock.

Features of the personal account Intersvyaz

The Internet company has developed functional personal pages for its users. Intersvyaz personal account features:

balance replenishment;
the ability to use the "promised payment" function. It is available to any client once a month;
users can receive information about new tariffs, promotions conducted by the company;
changing the tariff plan to a cheaper one, with a higher speed;
participation in the bonus program, which are credited to the discount for the provision of some services;
viewing statistics. The user receives information about the downloaded traffic for the period of time chosen by him.

Online intercommunication - advantages of a personal account

User personal pages allow people to independently control the provider's services. This is the main advantage of the personal online account Intersvyaz. You no longer need to ask questions to company employees, call them by phone to get answers about the balance, tariffs. All this the user will find out without leaving home. For this he only needs to visit his office. In it he will find all the information he is interested in about prices, new TV channels, Internet tariffs. And if he likes some offer, he will immediately connect it and start using it.

As you know, to connect to home internet, you must conclude an agreement with the provider. One of the most popular providers operating in all major cities of Russia is the operator Intersvyaz. Internet and television of this company are chosen by many.

Internet Intersvyaz is a proven company that has been operating for 20 years. Since 2011, the company has had the status of a federal provider, as it provides its services in 16 cities of the Urals. Today, Intersvyaz is the leader in the telecommunications market in the South Urals. In addition, the company occupies a leading position in terms of the number of connected subscribers in Chelyabinsk region.

Services provided by the operator:

access to the network at speeds up to one gigabyte per second;
cable and digital television;
telephone communications;
computer Repair;
hosting and server maintenance.

More favorable rates are offered

Intercommunication offers connection based on the following tariffs:

Victory. The monthly subscription fee is - 350 rubles... The connection speed for the tariff plan is: up to 30 Mbps during the day and up to 50 Mbps at night.
Smile. The monthly subscription fee for the tariff is - 400 rubles... The connection speed for the tariff is: up to 90 Mbps during the day and up to 100 Mbps at night.
Attack Premium. The most expensive, but also the fastest tariff planowned by the organization. The monthly subscription fee is - 600 rubles. The connection speed for the tariff is the same at any time of the day and is - up to 330 Mbps
Base... Unlimited tariff plan. The subscription fee is - 1 00 rubles per month... The fee is charged on the first day of each month. The traffic is unlimited.

The procedure for connecting the Internet from the Internet

The company "Intersvyaz" offers to connect the Internet, based on the following actions:

First, you need to leave a request to connect the required service. This can be done on the provider's website or at any branch.
After leaving the application, the client will be contacted by the specified phone number and the terms of connection will be discussed.
At the appointed time, an employee of the organization will come to the client and carry out the setting.
After that, you need to sign an agreement with the provider and pay for the connected function.
You can start using the connected service.

If you need to connect a wi-fi router in addition to setting up the Internet, then you can order the setting from a company employee. The router is configured on the day the Internet is connected, but you can order the router configuration on any other day.

An employee of the company can set up a router already purchased by the client or offer a router from Intersvyaz (in this case, the router is purchased from the employee).

Personal account features

In the user's personal account, you can perform the following actions:

... Here you can make a cashless payment for services purchased from a provider.
Parental control. This function involves restricting access to various sites on your home computer.
Configuring alerts. In the "Personal data" section, you can configure the methods of notification about the preventive maintenance.
Change of the planned tariff. If you are not satisfied with the cost or speed of the current connection, then you can easily change the tariff plan in the corresponding section.
Disable network access. If you are not going to use the connected services for some time, you can disable them in your personal account. In this case, the payment will no longer be charged from the client. The minimum shutdown period is one month.
Balance. The main page of the personal account displays the current information about the client's balance.
Promised payment. If the deadline for payment of services has come, and the required amount is not available, then you can use this service. The promised payment term is 3 days.

How to disable Internet Intercommunication?

You can disconnect connected services using the following methods:

call to the provider. The client informs that he wants to turn off the Internet for any period of time and gives his account number. After that, the operator disconnects the Internet;
personal visit to the branch of the company. In this case, the client must write a statement on termination of the contract with the company or on the temporary refusal of services;
personal Area. In the user's personal account, you can temporarily disconnect the Internet;
not pay for the services provided. In case of non-payment of services, the company suspends the client's access to the Internet.

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