Tours from natalie tours official. Natalie Tours on the barricade. What to do for clients who have issued vouchers via the Internet, but they have not been sent a contract for travel services

Tours of the tour operator Natalie Tours (Natalie Tours). Toursin North and South Butovo, search for a tour, last minute tours from Moscow.

Special offers of the tour operator only for the network of travel agencies LETAT.RU

"Natalie Tours" is a diversified tour operator company specializing in mass leisure, but taking into account the individual needs of each vacationer. Our company has been repeatedly recognized as the leader in sending Russian tourists to Europe.
We offer our clients a wide and constantly growing range of offers, our own full-cycle host companies in most countries with uniform quality standards of service, the best hotels verified by our employees and tourists, where staff and management are focused on russian market, as well as insurance coverage for the best insurance company - Ingosstrakh.
We provide comprehensive travel services in the following areas: Spain, UAE, Greece, Cyprus, Italy, Austria, Turkey, Thailand, Andorra, Cuba, Dominican Republic, Mexico, France, Portugal, Maldives, Mauritius, Seychelles, sea cruises, Switzerland, Germany , Czech Republic, Sri Lanka, Malta, Indonesia and Singapore.
We also provide our clients with an individual tour booking service - a universal assistant for those who want to easily and quickly find and book various services around the world. In 2014, a department was created that deals with the calculation of any non-standard individual requests and their booking, and provides comprehensive support for agencies on these orders.
And most importantly - now there is an opportunity to book tours with flights on regular flights from all regions of Russia and an expanded selection of services offered.
In addition, the company has a corporate client service department - the department of business tourism (MICE), whose clients during this time have become many large companies.
The mission of Natalie Tours is to contribute to the development of a civilized market of tourist services in Russia by providing affordable prices recreation that meets the best international standards, in accordance with the concepts of professional honor.
Strengthening the position of the market leader outbound tourism by providing guaranteed high quality service at all stages of the tour and construction long term relationship with clients - tourists of mass destinations who prefer comfort.
Natalie Tours is known in the market for its unique travel products that attract the attention of a large number of customers. The exclusive tour "Adults and Children" is especially popular, already the 8th summer season offering recreation with children's animation in resort hotels in Spain, Greece, Cyprus, Italy. The basis of the tour is game programs in mini-clubs of hotels for children 2-5 years old ("Zebra" club) and 6-12 years old ("Pirates" club).

Like many of us, I never thought that I would find myself in such a situation, but .. Tour operator Natalie Tours in the summer of 2018 strangled my vacation to the core! I was left without a vacation and without money, and with a very vague hope to return at least something.

We planned our vacation in half a year, chose a country, a city, which we visited more than once, made a travel plan and, of course, a tour operator, which turned out to be Natalie-Tours. We had a long relationship with this operator, since 5 times we used their services, we couldn't do without jambs, but the problems were solvable and they were settled, I always treated with the understanding that mass tourism is troublesome, operators need to be at the same time in all places at once and possess rapidly changing information. There have never been any problems with registration in Moscow, once there were problems in the host country, but as I said, they were solved. And then July 2018 happened.

Start. How Natalie Tours cheated tourists.

In early July, my family and I were supposed to leave for Spain on the beloved Costa Blanca, but two days before departure, I accidentally find out that Natalie has some problems. I surf the internet and my hair stands on end. It turns out that the tour operator Natalie Tour unilaterally cancels all charter flights from June 30, they do not accommodate our tourists in hotels overseas, throw them out on the street in the middle of rest, take them off the planes, and the host country in Spain, World2Meet, has already terminated the contract with Natalie Tours. I have in my hands the entire package of documents, fully paid for the ticket, God knows when, but my tickets for a regular Aeroflot flight, not a charter, so what else is there a chance?

In a fit of panic, I call Aeroflot - our tickets are valid. I called my travel agent, in the voice of a tipsy Aunt Rosa from Odessa, I asked - why keep quiet, what about my tour? The news is already ringing that Natalie is not doing well.

The travel agent answers me:

there is no cancellation yet, there is nothing to talk about yet.

For a moment, already the day after tomorrow at 11 am I have to fly away. I am hastily writing a mail to the host in Spain and our hotel a petition - they say so and so, tell me kind people, Spanish people, how is my reservation there. With a sinking heart I await an answer.

A day before departure, at 9 am my travel agent calls and informs that the tour operator "Natalie Tours" has canceled ground handling for our tour package (hotel, transfer, insurance), there are only tickets for a regular flight. They gave me such a paper.

And on 4.07, the official, publicly available information comes out on the website of the tour operator Natalie Tours that in general all orders are canceled. What to do?

E-mails come from Spain, the first office, the receiving side of "World2Meet" sent me politely and in the forest to resolve issues with the Tour Operator, and the second, the hotel, politely informed that the host had canceled the hotel reservation and we were no longer expected there.

In the wildest panic, we rush to the travel agency to resolve issues on the spot. We are informed that only the cost of ground handling can be refunded to us. air tickets are valid and we have already received our visas. We decided to pay for the hotel again, but now it is the high season - July and the prices are no longer the same as with early booking in February, they have increased significantly. After thinking hard, we decided that we would take the hotel for the amount that Natalie Tours expects to return to us for canceled ground handling. The travel agency offered for this money already a 3 * hotel instead of our previously paid 4 * and the absence of a transfer, and this is so for a minute about 5 thousand rubles in ruble equivalent from the airport to the hotel one way, I don't know how for anyone, but there are people in the world , for whom 10 thousand rubles is money, and if people had a budget tour, then this amount is tangible, and in the chats the victims called the amounts much higher and their indignation is quite understandable.

As a result, we already need to take with us an amount that is much higher than what was originally intended - paying for the hotel again at the price of the high season of the holidays, transfer and a decent amount for local expenses, since there were a lot of plans.

We decided to write a request for a refund for ground handling at Natalie Tours, we are promised that the money will be returned in about a month ... yeah .... yeah, but we almost believed it. We leave a reservation for a modest 3 * hotel from another tour operator and go home to wait for its confirmation.

Arriving home, I rush to monitor the hotel that was offered to us and fall into the sediment - the hotel, which in the pictures at the travel agent seemed to be a small refuge of a family with modest income, in fact turns out to be a dirty, stinking almshouse, with window sills, seagulls, with windows to the courtyard , with moldy air conditioners and food that even a starving Zimbabwean would not envy. It turns out that rest in such a hole will cost us a total of the price of a luxury hotel, and no one has returned the money to us yet, and it is not clear whether it will return it yet.

I call the agent and take the reservation. We are not flying anywhere.

What does a tourist feel when he found out a day before departure that there will be no paid trip? The wildest disappointment and resentment, and also confusion, because no one knows how to be and what to do in such a situation. At night I heard my daughter crying, who had dreamed of a trip since January, made a list of important "Spanish things", thought about what she would bring to her family, how we would all eat delicious Spanish ice cream and swim in the sea, how we would go to the water park and amusement park , we will visit beautiful places. My friends, I will now voice a terrible thing - at this moment I wanted to grind with my own hands into dust the owners of Natalie Tours, a family couple of millionaires with a bird surname. My child, who underwent surgery in June, has not yet passed a month after it, now lies in his crib and cries out of resentment, because for someone with untold wealth in his bosom, villas in Spain, cool cars costing like a salary of a small town for year, now I wanted to go to the toilet with diamonds at the expense of ordinary people who have children, families!

In the evening, on the day of our never happened departure, I receive an email from the travel agent with the notification that Natalie Tours is now canceling regular flights, and if we want to keep the tickets, we should notify the travel agent in the next two days, otherwise the tickets will not. How would I have known about this being abroad? That is, we would not have been able to fly back to Russia, we would have been taken out by Tourist Assistance.

All that was left was to be glad that we hadn’t left anywhere, otherwise we would have ended up in an even more difficult situation.

After talking with comrades in misfortune, I understand that it’s a matter of chewing, we need to somehow return the amount paid in full back, and the amount is very big, there is actually a year of savings. It turned out that Natalie Tours has huge debts to foreign partners, several thousand tourists who have suffered from the operation of this office, some of whom are abroad at the moment, are fighting with hoteliers so that they are not thrown out to live under a palm tree in the middle of a vacation. You need to make a claim for a return money in full, and here the fun begins.

Storming the office on Sadovaya-Kudrinskaya.

For those who are not in the subject, I will explain that a travel agent and a tour operator are not the same thing. Your tour package of services is formed for you by a tour operator, in our case it is Natalie Tours, and a travel agent is just an agency that sells packages of services of a tour operator for which it takes a commission. According to the law, the travel agent does not bear any responsibility for what happened, therefore it is unrealistic to demand from him anything other than his commission, but this commission, as a rule, is a drop in the sea of \u200b\u200bthe cost of the entire tour.

We go to the travel agency to write a claim for a refund in full. The travel agent must as soon as possible to hand it over to the Tour Operator Natalie Tour, since Natalie is given only 10 days to think about it, in which they have to give an answer, but the Travel Agent is in no hurry, no one is taking our complaint anywhere urgently, they sit in their office on the priest level and wait for a great many of these complaints to accumulate, it is clear that we Like many others, this situation does not suit us, we want to get our money back.

At the same time, I learn that journalists have organized a meeting for tourists with someone from the management of Natalie Tours in the central office of Natalie Tours on Sadovaya-Kudrinskaya.

I rush to the central office of Natalie Tours by the appointed time, we are already very late and terribly worried. I would like to ask questions about when the payments to the injured tourists will begin and to submit the claims directly at the office.

However, a surprise awaits us: journalists with cameras are on duty near the building,

one of the confused tourists is already giving interviews on camera, someone leaves the building very upset and trudges to the metro, she is a woman in disheveled feelings literally screaming into the telephone set

Scammers! Robbed and cheated again!

Not understanding anything, we enter the building, and there is a small crowd of tourists in a tiny lobby, also journalists with cameras, someone is already telling their story on the record. I squeeze through to the window for issuing passes (on the territory of the access system) and ask how to get to the office of Natalie Tours, then a dialogue follows:

Are you a legal entity or an individual?
Physical person.
What do you need a pass for?
I am going to a meeting organized by representatives of Natalie Tours with tourists and journalists
The meeting with individuals was here ... YESTERDAY, and today is a meeting with legal entities, and you need to go to the address indicated on a piece of paper on the wall.

Absolutely dumbfounded, I roll out into the street, realizing that our tourists have once again been given a full ride, given the wrong address and postponed the meeting. Having swallowed a lump rolling up to my throat, I turn in the direction of the metro, mustering the determination to go to the indicated address, which is near the Paveletskaya metro station, and this is not quite a passing light. Then a very nice young man comes up to me, introduces himself as a journalist of the Moscow 24 channel and tells me and a couple of other tourists not to rush to leave, now they will try to break through and help us go inside. A man and a couple of girls are still hesitatingly marching next to us, we all come back.

We go into the tiny hall of the building and everything started so quickly that I didn't even immediately realize that this was an assault - one of the journalists grabs the turnstile, fixes it and orders the tourists who were already standing in the hall in front of us to squeeze inside. A security guard of a round build presses behind him and yells that there is no entrance for journalists. The journalist politely but firmly pushes the security guard, orders the operators to shoot, and the tourists run to the elevators, having climbed through the turnstile, along the way throws all kinds of justifications on the security guard for both his visit and the legality of the shooting, remember Lena Flying? Well, there was something about that.

Having made our way inside, we rushed to the elevator, on which the first group of tourists who broke through was already rushing up to the 8th floor, someone hurried to the stairs and briskly jumped over the steps. In the office, the atmosphere is calm, the cat cried to the people, everyone writes applications for a refund, employees are tense, but calm, they really accept applications from people every other time. When the journalists tried to go inside like a devil from a snuffbox, a stooped gentleman in a white blouson jumped out and ordered them to get out with an imperative voice.

Journalists, people who were not bastard, shouted loudly and deeply in the best traditions of Flying Helena, that services were provided to the population here, they made their way into the office. But a comrade in a white blouson, steadfastly stood guard over the interests of the founders of Natalie Tours, fought for their office like a native fortress and, not looking at his outward weakness, jumped like a lively rooster at the film crew, shouting:

I'll call the police! You hit me!

To be fair, I note that I did not see the journalists hitting him, he shoved the cameraman, interfered with the filming and himself attacked the media representatives, and when they nevertheless went into the office, he almost got into a fight. I hope his services will be highly appreciated by the couple of millionaires, remembering the film "The Diamond Arm" I would like to quote Semyon Semenovich, slightly altering one of his phrases

Maybe he will even be awarded ...

Legal subtleties

It turned out that squeezing inside is still half the battle, to foist a statement is the task for a truly assertive person. The Claims Department accepted statements from the injured tourists, but through one, there were no scandals and screams, no one yelled, no one grabbed anyone by the chest, there were few people, in fact, those two groups that broke through with journalists, as well as about five people at most - seven who happened to be there by some miracle themselves. Later, more people came up.

Office of "Natalie Tours" or already New Travelers

To submit a claim for a full refund, you must also bring a package of documents confirming the purchase, payment for the tour, as well as, ATTENTION - a request for a refund from the travel agent through which you bought the tour, in our case it is "Quadra Tour". Without such a request, they refused to accept the tourist's claim, according to the explanations of the Natalie Tours employees, they make a refund only to the accounts of the travel agents from which they came and according to the new regulations, they do not accept claims from tourists without such requests from travel agents, and if they do, then in work is not allowed - a new internal resolution of the management of Natalie Tours! How do you like that?

As a result, I had to rush back to my travel agency and ask for such a request in person, I had to wrestle, because they were not in a hurry to give it to me, they wanted to send such a request themselves, but did not stipulate what time frame. It is clear that they are in no hurry, they did not lose a decent amount of money, but me. Having asked for the document, I took him back to the office of Natalie Tours, having previously agreed with an employee of the claims department to be allowed inside.

So, instead of resting, I now wander around the offices, begging for papers and after the time allotted for the pre-trial proceedings, I am preparing a lawsuit in court. Vacation was a success!

Did you know that Natalie Tours is also Panorama Tour LLC? And also, they have "AP Natalie", the agency for moneybags "New Travelers" and the budget "Fly Ru"! Look carefully with whom you conclude a contract.

If you have suffered from the actions of the tour operator and still / have not yet flown anywhere, you need:

1. Make a claim for a refund addressed to the director of the tour operator, in which you indicate how much money you are asking for and for what reason, where to send it and in what time frame.

2. Attach a copy of the contract and receipts confirming the fact of payment to the claim

3 Attach a copy of the passport of the tourist who paid for the tour package

4. Attach a request from the tour operator for a refund (if you took the tour package through a travel agent), if you took it online or directly, then such a request is not needed.

Further, you take all this to the central office of Natalie and give it with a note about who and on what date accepted this claim from you. You are waiting 10 days for a response. You can send this entire package of documents by mail by registered mail with notice and inventory, this is important.

If they did not receive an answer, or received a refusal to the claim:

1. We collect all the documents again, attach a pre-trial claim and copies of mail notifications about its sending and file a lawsuit.

Important: no court will accept your claim for consideration without a pre-trial claim, since you must first try to settle the matter amicably.

2. Now in the chats of the injured tourists, as well as on social networks, there are a lot of unclean thoughts of lawyers and lawyers who promise to win a trial for you and 100% return your money. It's up to you, of course, to hire a lawyer or not, but winning the court does not mean getting all the money. In this case, it is not difficult to win the court, if you have all the documents on hand, the difficulty is just with the execution of the court decision, that is, with the return of money that simply does not exist. But the lawyer will not work for free, and he will not tell you about the difficulties with the execution of the decision, nor will he tell you that the trial is a long one, it may drag on for a year. is it worth the candle?

3. You should not be afraid of court costs. a claim for the protection of consumer rights, and we are consumers, is not subject to a state duty, that is, litigation is free for us. A tourist can file a claim in protection of consumer rights in any court at the place of his registration or at the place of registration of the defendant.

And what about the fact, what to expect for the deceived "Natalie Tours" tourists?

In fact, everything is very sad.

Travel company "Natalie Tours" sold about 10 thousand tours with departures before October 1 for a total of $ 15 million (almost 950 million rubles)

While the financial guarantees fall short of the debt

If we divide the financial guarantee of the tour operator in the amount of 150.5 million rubles. and a personal liability fund in the amount of RUB 6 million. for all tourists, it will turn out to 15.6 thousand rubles. per person, that is, there will not be enough financial guarantees for payments to all victims, ”explained the press secretary of the Russian Union of Travel Industry.

Do not forget that there are still debts to foreign companies, and there debts for exorbitant amounts. That is, we have practically no chance of getting our money back.

At the moment, the head of Natalie Tours is dragging out the situation and is in no hurry to declare bankruptcy of the company, so apply to insurance company we can not. Ingosstrakh Insurance Company will not start paying tourists as long as Natalie keeps afloat, and they pretend they are. The insurance was valid until 15.08. 2018, it was extended for another year.

The representative of the tour operator says that they plan to return to their activities in October, Gentlemen are good, and who will agree to work with you after this? Now travel agents are hastily changing the signs so as not to associate themselves with the would-be tour operator. Is there such an idiot who will bring money here for his tour? Our travel agent also hastily changed his shoes, quickly, in one day.

The company's management proposes to wait for compensation, the exact terms of which are not named, the customer register has not been made public, or they propose to accept letter of guarantee, in which tourists are promised a vacation in 2019-20 for the amount already paid. Question-s: And how are such guarantees backed up?

Natalie's manager loudly announced that 800 thousand rubles had already been allocated for payments to tourists. Mr. "Ptitsyn", do you not know that an average tour in Spain, for example, costs about 100-250 thousand per family and 800 thousand is just a ridiculous amount for payments. During the time that my family and I were running around and figuring out what to present and to whom, I had a chance to communicate with tourists who paid for tours of 200-400-500-800 thousand to the Maldives and Europe.

So, upon arrival in a foreign country, people also had to pay extra money for the hotel so that they would not be thrown out onto the street and settled in, and this is a lot of money, people got into debt, someone's vacation turned out to be brilliant.

This whole situation has spoiled a lot of my nerves and how much more it will spoil it is difficult and scary to think about it. It is quite obvious that Natalie is delaying the situation and trying to get out so that she herself does not part with the money and does not give anything to tourists and does not substitute insurance for such payments.

Ahead we have courts, complaints, claims and endless appeals, and what is most disgusting in this story, we all already understand that we, a huge number of people, before the eyes of the whole country, were bred for a very large sum and no one wants to do anything. The government took control of the situation, but we all remember the old statement of its current head

No money, but you hold on

What do we get from this control? Rostourism is sitting idly by, Tourist assistance to those who have not taken off and left without a vacation does not help, it is not in its competence. Who should I contact? Our state has no levers of pressure on such would-be entrepreneurs, no one will force the rich couple of Natalie's owners to pay off the creditors from their personal wallet.

There is very little information on TV, because in fact the federal channels have nothing to tell about what is being done, how people are being deceived in batches, and apart from being "on control" we have nothing more to say, and the point in pouring from empty to empty is just like the situation with Neva-Tour rinsed so what? Anyone who suffered from the Neva respond, have you returned anything? As far as I know, no. There will be no court over the owners of the tour kennel and no one will even sit down for this fraud on an especially large scale.

We got a court instead of a beach, and some even got debts instead of vacation.

Natalie's slogan

Always a good choice

now literally sounds like a mockery.

The owner Natalie posted an almost tearful post on his Facebook page that they were in a difficult situation, and then, when the negative from outraged tourists poured out, he simply deleted the last two publications. No apologies, no promises backed up by anything, NOTHING!

We are an ordinary Moscow family with an average income, if someone believes that all Muscovites are rich people who sit in offices and spit at the ceiling, and money falls into their pockets, then this "someone" is very mistaken. Of course, salaries here are higher than in the country, but here prices are also higher, the standard of living is different and in the end we are tourists, we honestly earned our money, and did not put it in our pocket, deceiving someone's trust.

A small addition for those who like to blame and gloat: and there were also such (forums, comments, chats, messages in a personal, etc.),

i sympathize with you, but it's your own fault ..... be smarter ....... you need to book yourself ....... for which we fought for it and ran into it .... wanted to save money so we saved

God-level cynicism.

You are our smart, prudent, I feel sorry for you even more than myself, because gloating is an extremely destructive thing, and it is always easier to consider yourself the wisest, sitting on the other side of the screen. Risks are always and everywhere, in any service sector, whether it is a tourist business, buying a car, tickets, apartments, houses, shares, medical services and operations, and no one can insure themselves against any risks, for example, your plane, bought personally, can not fly away on time, and the hotel employee messes up a lot, but if you are warmed by the thought that you are to blame, then so be it. Buying absolutely any service is a risk, from the fact that you are aware of it, something changes, will you feel less sorry for the frustrated plans?

People buy tour packages: A) not because they are idiots, but because it is sometimes more profitable for several tens of thousands of rubles (but someone else's desire not to spend too much is always condemned, but one's own is understood unconditionally). For many poor families, tour operators are the only opportunity to fly abroad, see the world, but there are such "wise men" who believe that the poor are not supposed to rest, so I will tell them - it is not your mind who cares where and how long to fly.

B) Not everyone has time to deal with the selection of departure / arrival / placement schemes. Sometimes you want to pay money and get a service in a box, complete, ready-made. If a person is willing to pay for his comfort and convenience, is he an idiot for you? Well, well, remember this when you pay for something and hope that it is you who will be well served because you are not an idiot and realize the risks.

C) All people are different, someone has their own habits, a positive (Oh horror !, but this happens) experience of using the services of a familiar tour operator for years, someone does not know the language to negotiate with hotels / reservations / transfers and so on everywhere. We are all different and we all have our own reasons and circumstances. In this situation, it is not the tourists who are to blame, who entrusted the tour operator with their money and vacations, but the large, old and once reliable Tour Operator Natalie Tours. The point here is not in the gullibility of tourists, but in the reputation that Natalie had oh so good and for many years successful work behind your shoulders.

For which it is especially insulting for my child. For half a year we planned our vacation, dreamed of how we would show the child another country, and now we will show the child the court, the showdown with Natalie and our frayed nerves.

Travel agency "Kvadra Tour" aka "Kvadra-Best", through which we acquired a tourist product, in this story I took an extremely curious position, I turned to them for a refund of the agency fee, and this is 10% of the cost of my tour, what came out of this can be read.

What happens to Natalie Tours and the tourists deceived by them in September-October-November 2018:

September 3, 2018 Rosturizm announced the exclusion of Natalie Tours and all of its legal entities from the register of tour operators, thereby opening the possibility for tourists to contact the insurance company SPAO "Ingosstrakh". At the moment, on the website of the insurance company, there is a regulation and a list of documents required to apply for insurance payments. Information about the exclusion from the register appeared on September 3 in the evening, but literally on September 1-2, Rostourism announced that the decision to exclude Natalie had not yet been made ...

If you were hoping to receive insurance compensation, then from September 3, within 30 days, Ingosstrakh Insurance Company accepted documents from tourists, who did not have time, they were late.

As you know, several legal entities are insured in Ingosstrakh, the most "lucky" tourists of AP "Natalie", there are not so many of them and the insurance must fully cover the costs, and the most difficult situation with LLC "Panorama Tour", there are many tourists and there is not enough money for everyone. 50 million insurance will be divided by the number of tourists and the cost of each tour, i.e. who and what will receive will be calculated on an individual basis.

Insurance payments started on October 3 from SPAO "Ingosstrakh" for debts of Natalie Tours for disrupted vouchers. We were paid, the refund was mere pennies, 4.9% of the tour cost. The money was received on a bank card, the details of which we left with the insurance company, about which an SMS notification came from Sberbank indicating the amount and name of the payment.

Compensation will be received by those who managed to submit documents to the insurance company before October 2-3, even if the documents were accepted and your name is included in the register for payments. I know that the screening of tourists was still at the stage of submitting documents to the insurance company, it turned out that many had incorrectly drawn up contracts and annexes to them, some TA had an incorrect contract with Natalie, someone did not have enough documents. Tourists besieged travel agent offices asking for extradition required documents, help in their registration, and they, in turn, dismissed them like flies - a past history, you won't get any more money from them! Someone was going to sue travel agents for issuing a normal set of documents for submission to the insurance company, but what's the point?

Did you manage to return the money to the tourists cheated by Natalie Tours?

I managed to get back most of the tour cost through the chargeback procedure, for which thanks to the caring commentators and knowledgeable tourists, as well as everyone who helped in this matter.

I could not get anything back from Natalie Tours.

The management of Natalie Tours was in no hurry to declare bankruptcy all summer, they promised that in October there would be a restart of the business and with the start of sales there would be money for payments to tourists. The company's offices, including the one mentioned in the review at Sadovaya-Kudrinskaya, are empty. Lion's share employees were fired, a couple of people accepted claims for refund.

There was information in the media that Mr. President is looking for buyers for his business and asks tourists not to heat up the atmosphere and not create a bad information background, digging the company even deeper. That is, they shod us and we are invited to stick our nose in the bosom and be silent, not to inflate a scandal, not to involve government agencies ... brilliant!

Apparently, there are no buyers for the would-be company, and most likely there were none.

In August it was reported that the tourists had already been paid 3.5 million rubles under 20 contracts. Who are these people and how are these 20 so different from the rest? And most importantly, when these payments were made, because for the unfortunate 800 thousand, the president of the company was tearing his throat in all the media, and here, quietly, 3.5 lemons were slobbering to someone.

Restart business "Natalie Tours" or tour operator New Travelers.

Someone naively believed that Natalie would be resurrected and everyone would get their money back ... and she was resurrected! The founder did not deceive us here. Meet - Tour operator New Travelers, created on the basis of the Soglasie Tourism Center (apparently the initials NT does not give the family of businessmen peace, and here it is again, only in the Latin alphabet NT. Well, someone wants to be immortalized in the memory of the robbed people).

From statements made to the press by the press secretary russian union the former founder of Natalie Tours, New Travelers is only a consultant, and even then temporary, and the new tour operator NT is owned by another person, but the fact remains, I would not want to run into people who have already deceived me, but under another sign.

Since in the comments I am already accused of slander, they threaten me, I will write this - New Travelers did not rob me, oh no! They do not have debts from their words to tourists, they did not have time, this is a new organization, to which by some miracle the person is related, through whose fault I lost money and vacation, and yes, I consider it my right to say so.

October 2 - tour operator New Travelers began its work. Among the deceived tourists, there is an opinion that this was done with the money of tourists, who were shamelessly robbed by the owners of "Natalie Tours". Or maybe this is all a misunderstanding and appeared on the market new company with a crystal reputation?

The founders of "Natalie Tours" are the new Mavrodi of our time! He smiles from his personal page in social network, gives an interview about a fresh start .... looking forward to making a profit! And she is one of the richest women in the country. I believe that the question of whether these persons have a conscience should not be raised. I have a video of a meeting of deceived tourists and travel agents with the founder Natalie ... uh, no money, but you hold on, not an ounce of regret, no shame to look people in the eyes.

Guys, do you know where the address of the new office is? This is the office I have already mentioned in Moscow on Sadovaya-Kudrinskaya 25. But of course, according to the law, thousands of tourists were robbed by Natalie Tours, Panorama Tours, AP Natalie, and other legal entities have nothing to do with it.

So, if I see the signboard New Travelers or the Tourism Center "Consent" - I will run away without looking back, holding my wallet tightly, I do not want to deal with someone who is somehow involved in Natalie Tours.

How is a tourist protected in our country? Nothing. Legislation is damp and sluggish, Rosturizm is another parasite body that sits and does nothing, it has no mechanisms of influence on the situation, about which they sent me a document, signing their uselessness and helplessness.

I applied everywhere, on every door I knocked on, I received an answer from the State Duma, in fact, this is a formal reply, many of us received such answers.

The prosecutor's office began checking the activities of Natasha, on October 3, information appeared in the media that a criminal case was initiated under the article Fraud against a number of officials tour operator. Large sums of money were accepted from clients, which were withdrawn to the accounts of third parties. It is hard to believe that someone will be jailed or forced to answer for such a deception. As a rule, people with low incomes, ordinary employees are put in prison, and no one judges millionaires.

But the crystal-clear company is now threatening me in the comments.

And what about the judgment and is there any sense in it?

I filed my claim back in July, but only in the middle of August, I learned that it turns out that the court left my claim without progress on the day of registration. How can this be? Why do I find out about this only a month later? I am not the only one, almost all the cases that were in the hands of one judge were left without movement on the day of their registration. Why? The answer is simple - the courts are overloaded and the judges are on vacation in the summer, it was necessary to somehow slow down the situation. I would be very surprised by what happened, but since I already have experience with Moscow courts, I shouldn't be surprised. We were twice denied acceptance of the claim and both times these denials were appealed because were illegal. Appealing this time and considerable.

What's the point of suing? Natalie Tours' accounts are empty, we will win the court, and then the writ of execution will simply be closed for the impossibility of execution. Trial for trial's sake? I withdrew the claim and on this story I put a big cross for myself. There is no more strength or desire to do this.

I returned most of the money, I made conclusions for myself and I wish the gentlemen-founders-founders of the Natalie Group of Companies, the Natalie Tours tour operator, Natalie AP, Panorama Tour LLC, and what else they will think of to call themselves or have already been named, someday firmly responsible for all that they have done. Confidence in his own impunity is still punishable ... here Mavrodi ended his days as a lonely dog \u200b\u200bat a public transport stop, and someone's hands reached Berezovsky as far as London ...

It was still possible to take the child out to sea in the summer and at that stage it was the most important thing for me.

Honestly, I don't know what else to add, finita la comedy.

Here's a sad story.

So, let's start with the main thing: we will never fly from Natalie Tours again and we will save all our friends. This tour operator is the only thing that spoiled our wedding trip 16.08.14-31.08.14 to Thailand (Pattaya), and completely. We took a 4 * hotel, but fortune. Upon arrival, the same 6 tourists, including us, were accommodated in a 3 * hotel. We were a little upset, but decided to enjoy what we have. The rest of the tourists spent the whole day negotiating with Natalie-Tours to move to a hotel of the corresponding category. The next morning we came to a meeting with the guide Vadim and heard "in 15 minutes we are leaving for another hotel" - we were automatically resettled with everyone, without notifying ourselves about it. To our question “What would have happened if we had not come now?” Vadim logically answered “But you did come”. As a result, we lost exactly two days, spending them on suitcases. We (already all six tourists) turned to Vadim with a request to somehow apologize from the tour operator and compensate for 2 lost days. Vadim said that Natalie-Tours are ready to give us an excursion to the zoo worth 400 Baht in exchange for receipts that we have no claims to Natalie-Tours. Pretty suspicious, isn't it? No apologies / regrets were even spoken verbally. The representative of the company refused to give any contacts of his colleagues both in Thailand and in Moscow - “no one will do anything to you anyway”. Vadim's tone and behavior terrified everyone - he admitted obscene words, was rude, daring, waving his keychain with boxing gloves in front of us in a bull's pose. When it became obvious to everyone that there was not only a violation business etiquette and human treatment in general, but also smells of lawlessness, we got the camera. Vadim changed even more in tone and face: "I'll break it for you now, take it away!" And then the curtain: "Russian does not touch the Russian in Tae, but the Thais will do whatever they want for my small fee." Don't you think this is overkill? Realizing that there was no point in continuing the conversation with a Natalie-Tours representative in an intelligent shirt, we left to fix our rest in the better side... Of course, we did not sign any papers. On this, our communication with Vadim, thank God, ended. The rest itself was good. On the eve of departure, on August 30, in theory, flight information was supposed to appear. But, of course, Natalie Tours is beyond that. Fortunately, there is the Internet and we found out when we had a flight, but the transfer issue remained. Six poor tourists have already united and they had to call Vadim again. He responded with refusals in the standard way, saying that we need to call some Vera (wow, even though he gave the contact of a colleague now). Vera was called up for three hours or more. Of course, Vera was not at all in the subject, and if not for our call, no one would even pick us up from the hotel. In the end, after all, we left safely. The End.

Always on sale - last minute tours from Natalie Tours!

The history of the tour operator "Natalie Tours" began in April 1992. Since then, the sales volumes of this tour operator have grown steadily. Last year, its turnover reached $ 650 million, the company served 480 thousand people. The firm is constantly developing new directions. Thus, the Dominican Republic became the new winter destination in 2008, and Greece became the summer destination.

"Natalie Tours" is a tour operator that specializes in mass recreation.Tours are offered in the following directions - Spain, Cyprus, Greece, Italy, Thailand, Turkey, Andorra, Dominican Republic, United Arab Emirates and sea cruises. There is a special department for corporate clients - MICE (department of business tourism.

Natalie tours promotes mass tourism, not forgetting the individual needs of each vacationer. Contributing to the development of the civilized market of Russian tourist services, providing international level recreation at affordable prices is the company's mission.

Concept tours from"Natalie Tours": "Adults and Children", "Kaledoscope", "Combi", "Discovery", "City Break" and others. The central and several retail offices of the company are located in Moscow. Official representations are located in Yekaterinburg, Samara, St. Petersburg and Minsk. The travel agency's own distribution network covers almost all major cities in Russia and the CIS countries; in total, more than 2000 offices have been organized that sell the company's tours.

The history of the development and recognition of this tour operator can be traced back to numerous awards, a small part of which are listed below.

2006 year... Gold award in the category "Services" of the internationally recognized National competition "BRAND OF THE YEAR / EFFIE 2006", which is licensed by the American Marketing Association and is a member of the international system... The Officer's Cross of the Order of the King of Spain "For Civil Merit" - highly appreciates the personal contribution of the director of the company Natalia Vorobyova to strengthening tourist ties between Russia and Spain.

2007 year. Award of the SKAL club as the best foreign tour operator in Andorra 2006-2007 (winter season).

2008 year. The highest award of the annual travel award "Travel.Ru Star". A diploma for active contribution to the promotion and development of tourist destinations in Italy from the representative office of "ENIT". Best in Eastern Europe sales agencies from the cruise line Costa Cruises.

"Natalie Tour" offers several options for tariffs: standard (direct flight, transfer, hotel accommodation, insurance), standard without transfer, hotel only, as well as last-minute deals and themed tours, which include excursions, beach holidays, spa treatments, sea cruises, game programs for children. Additionally, you can order a car rental, a personal escort during the transfer, visa processing, insurance against no departure, flowers, sweets, drinks in the room and much more.

The Greek destination includes regions such as Attica, Athens, Corfu, Kos, Crete, Loutraki, Rhodes, Thessaloniki and Evia. Tours to Turkey cover the Mediterranean and Aegean coast, Istanbul. In Cyprus, you can visit Ayia Napa, Larnaca, Limassol, Paphos, Protaras. Almost every corner of Spain and Italy is available to the clients of the travel agency. If you decide to visit the UAE, you can stay in Abu Dhabi, Ajaman, Dubai, Korfakkan, Ras Al Khaimah, Um al Quwain, Fujairah and Sharjah. Tours around Singapore (including Sentosa), the French Riviera, Hurghada and Sharm el-Sheikh in Egypt, Val Nord and Grand Valira in Andorra, Punta Canne in the Dominican Republic, Cuba are interesting. The Thailand direction is well developed.

For most tours, the entire list is available additional services... At the stage of ordering, you can choose hotels from budget to luxury ones. Representative staff travel company in resort towns they will help to draw up an excursion route, give the necessary advice if unforeseen circumstances arise. Tourists who turn to this tour operator can count on the highest level of service and a memorable vacation. Considering the popularity of the company, the torahs you like should be booked a couple of months in advance, otherwise you may simply not be in time.

For the first time (and last) we took a tour to Turkey from Natalie Tours. Yes, with a lowercase letter. Booked the hotel "Sural resort" in March for July. The hotel is large, "luxurious" as described. And, what is important for me, there are water slides, well, I like them! Upon arrival at the "resort" there is no ... Read more

2017-07-30 15:13:59

Recently returned from Thailand. In this direction, and indeed with this operator, we hoisted for the first and last time. I can only put a three for the hotel, although MOT itself has nothing to do with this, alas. It's not even about the delay in charters - I understand that this is a normal thing, but here's question number 1 - guys, what about the transfer ?! Why so dirty ...

Natalie Tours is a tour operator with a 20-year impeccable reputation. Tours Natalie Tours are always new and an opportunity to get new experiences. New resorts, holiday destinations, unique products and programs.

Our customer service managers will help you search for Natalie Tours tours and choose the best option rest of all proposed. The range of the tour operator includes programs offering:

beach vacation;
exciting excursions;
ski tours;
cruises;
safari and recreation on the lakes;
exclusive offers and more.

Also on the site you can get acquainted with the last-minute tours of Natalie Tours to all continents of the world. Among the most popular destinations are Indonesia, Tanzania, India, China, Georgia.

Information from the register of tour operators:

Registry number: PTO 017843

Full name: Society with limited liability "Panorama Tour"

Abbreviated name: LLC "Panorama Tour"

Address (location): 109029, Moscow, st. Nizhegorodskaya, 32, building 15, room 25a

Mailing address: 123001, Moscow, st. Sadovaya-Kudrinskaya, 25

Official website address on the Internet: https://www.natalie-tours.ru

TIN of the tour operator: 7709493430

OGRN tour operator: 1167746501933

OTV membership: Yes

Structural subdivisions: not

Funds received from outbound tourism:

Total amount of financial security: 50000000

Financial support: 50000000

Financial support method:

Financial security document number: 433-036763/17

Date of the financial security document: 2017-06-09

Action with: 2017-08-16

Action on: 2018-08-15

Organization providing the FO: SPAO "Ingosstrakh"

The address of the organization that provided the FO:

The postal address of the organization that provided the FO: 117997, Moscow, Pyatnitskaya, 12, building 2

Total FO size for the new period: 50000000

Scope of tour operator activity (1): domestic tourism

Order number: 393-Pr-16

Order date: 2016-09-19

Issued certificate number: 064194

FD size for the new period: 50000000

FO method for the new period: tour operator's civil liability insurance contract

FD document number for the new period: 433-036763/17

Date of the FO document for the new period: 2017-06-09

The action of the new FO with: 2017-08-16

The action of the new FO on: 2018-08-15

The organization that provided the FI for the new period: SPAO "Ingosstrakh"

The address of the organization that provided the FI for the new period: 117997, Moscow, Pyatnitskaya, 12, building 2

The postal address of the organization that provided the FO for the new period: 117997, Moscow, Pyatnitskaya, 12, building 2

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