Why does Internet Rostelecom work poorly? Why does the Internet Rostelecom not work? Provider technical work

Rostelecom is one of the most popular Internet service providers and has the largest number of subscribers. If you are a user of it or are just about to connect, it is useful to know how to set up a network yourself. This can be useful in various situations, for example, after reinstalling Windows or when purchasing a new router. Moreover, the support of Rostelecom is known for its slowness. In addition, you have to pay extra money for calling the master. Consider today the question of how to set up the Internet Rostelecom on a Windows computer with a direct connection and using a Wi-Fi router.

You can set up Rostelecom's Internet in several ways

Direct connection

If you are using a single computer and do not plan to use the landline Internet on your tablet, you do not need to purchase a router. You just need to connect the wire to the network card. In Moscow and other regions of Russia, the Internet is supplied through fiber optic cable to the house, with further wiring of the twisted pair cable to the apartment. There is no need to buy any modem or adapter. In addition, at the same time, you can connect to the cable TV service.

If the network card drivers are installed, and it works properly, then in the Windows system tray, the red cross should change to a yellow exclamation mark. This means that the Rostelecom server is available and all that remains is to make the settings. The Internet is accessible through one of two types of connection: static IP or PPPoE.

Static IP

In this case, the provider assigns you a permanent IP address, you are the sole owner of it. This is very convenient for using various online services, where you need to remember the user and save the site settings.

In the Windows tray, right-click on the yellow exclamation mark, select "Network and Sharing Center".
On the left side, select "Change adapter settings" - "Ethernet" - right mouse button - "Properties" - "Internet version 4" - "Properties" - "Use the following IP address and DNS server".
Add to the fields the data specified in the agreement for the provision of Rostelecom services.

After a couple of seconds, the yellow icon will disappear, and you can use the Internet.

PPPoE

According to this standard, you do not need to enter a bunch of numbers with addresses, but just add the login and password specified in the contract. The new connection process is slightly different from the previous one.

Right-click on the yellow exclamation mark - "Network and Sharing Center" - "Create and configure or networks" - "High-speed Internet connection (with PPPoE)".
Add username and password from the contract, come up with an original name.

When you turn on the computer, the connection will be established automatically.

Through a router

Setting up a router is no more difficult. Connect the device to the mains, plug the Internet cable into the appropriate connector (it is always different in color). For the initial installation, you need to go to the device's web interface.

When using Wi-Fi, connect to a new network, it is insecure and does not ask for a password. In any Windows browser, enter the IP address, username and password. They are written in the manual or on the back or bottom cover of the router (for more details, see the article on the IP address of the router). At the first start, the system will offer to go through the quick setup procedure. You can select a region and city, as well as a provider - Rostelecom. The parameters will be selected automatically, you just have to type in the data from the contract.

If this is not in the settings, select the connection type "Static address" or "PPPoE", add the necessary parameters. Then click "Save"; in some cases, the system will prompt you to reboot the router. Do not forget to set the security method and connection password. Now you can connect various devices to the network, even such unusual ones as a TV or an interactive TV set-top box.

Conclusion

Even if you are an inexperienced user, the entire setup process will take no more than 5 minutes. As you can see, this is not difficult at all. If the service does not work for various reasons, then you should contact technical support.

Every experienced user is aware of the problems that can arise with global network... That is why today we will try to figure out why freezes occur, the network disappears and what can be done about it. Consider the example of the Internet Rostelecom.

Before contacting the operator's technical support, subscribers can try to solve the problem on their own. Therefore, below are the most common errors due to which the Internet may not work on the computer. Accordingly, solutions are immediately attached to them.

Perhaps your computer is simply infected with a virus, so if the network is constantly failing, there is no need to rush and scold the Internet provider. It may well be that the interference is caused by a PC infection.

Solution. You need to scan your computer with antivirus. If this was the problem, then after removing the viruses, it will disappear.

Cable problems

Usually, wires are not given enough attention, they just roll around, constantly getting tangled underfoot. They are stepped on all the time, pressed by the door, bending and so on. Often this is precisely the reason for problems with Internet access. But this problem is not always easy to notice. If the cable is bent in some area, it may not be visible.

Solution. All you need is to purchase new internet cable and carefully hide it so that it is no longer under your feet. After that, the Internet will work better and faster.

Incorrect settings

Sometimes, when trying to connect to the Internet, the PC shows an error number 651. Usually this is due to an attempt to connect to a high-speed line based on the PPPoE protocol. This problem may lie both in the client equipment and in the system of the provider itself. But, nevertheless, such a problem can be solved.

Solution. To get rid of this error, it is recommended to simply contact the specialists of Rostelecom. To do this, you need to call the toll-free number 8-800-300-18-00. The operator will be able to explain how to do the right thing in this case and make the network work.

Hardware replacement required

If this problem occurs, then, as a rule, the first time the Internet just periodically starts to disappear. Over time, this becomes more and more common, until it disappears completely. This may indicate that perhaps it's time for your modem to retire.

Solution. Before taking action, you need to make sure that this is really the problem:

Find "Device Manager" on your PC. This menu is called as follows: move the mouse cursor to the "My Computer" icon and right-click, then select "Properties" and look for the desired section in the window that appears;
In the list that opens, you need to find the item "Modems", which should display the name of your;
See if there is a yellow exclamation mark next to it.

There can be two options for the development of events:

If you cannot find the icon, then you need to change the equipment. Buy a new modem, preferably from the subscriber department of Rostelecom itself. In this case, the company itself will be responsible for its work.
If there is a yellow icon, then you just need to replace the drivers from the equipment. If you do not understand this, then it is advisable to invite a qualified specialist for this.

There is no money in your account

It may sound too cliché, but often the problem is simply that the customer forgot to pay their subscription fee. There are times when people start checking wires and equipment, when they just need to pay their bills quite a lot. But, unfortunately, the last thing that is usually thought about when the Internet goes missing is the state of the account.

What numbers can I call for help?

Often problems with the Internet arise due to the unstable work of the Internet provider itself. Many have already noticed this, and only Rostelecom employees are trying to deny this fact. No wonder. There is such serious competition in this market now that companies have to fight for each client.

If you are having trouble with your network out of the blue, it may be due to routine network maintenance. In such a situation, you just need to try to contact the service technical support. The phone number has already been written above it is 8-800-300-18-00. If you can't get through this number, just look at the number in your contract. The support service will tell you about all the planned work and when it will end.

If problems arise every day at certain hours (peak hours), then this only means that the servers cannot cope with the number of clients. Unfortunately, the operator Rostelecom is not yet able to maintain the speed at the declared level with a massive simultaneous influx of customers. In this case, an excellent option would be to conduct optical fiber to the apartment (if the financial and technical situation allows). If there is no way to do this yet, then it's time to think about changing the provider.

Today it is difficult to find at least one person who would be one hundred percent satisfied with the work of his provider. Often our desires exceed all possibilities. If the problem does not wear systemic character, there is no damage to the line, and the load on the servers is not so big, then you can just call the support service and they will help you.

Internet users are already accustomed to the fact that it works smoothly and in almost any place, but even the best of the best suppliers communication services problems happen. Rarely, but the Internet Rostelecom does not work either, and there are several reasons for this, but we must pay tribute to the specialists of RTK - they cope with problems quickly, using all the forces and means. Meanwhile, in some cases, the user himself can restore the connection, which I would like to talk about in more detail.

Much depends on the state of the Internet connection, and for some Russians, even the slightest lack of it leads to a lot of undesirable consequences - the loss of money and customer confidence. Once again, faced with a temporary shutdown, many panic, not knowing what to do and blaming the provider for all the sins. In fact, there are many reasons for the inability to enter the "world wide web", and we will now deal with the main problems:

Before blaming the provider, it is worth remembering when the last time you paid for the service, and this can be found out by calling the office of the RTK, or by entering Personal Area, which is highly desirable to start.
A cable break in the apartment and outside it, and this can happen for various reasons, and specialists can help with this.
Quite often, a simple restart of the Rostelecom router will help to cope with the problem of a lack of connection, and if the Internet does not work, then the problem is not in it.
The cable is not connected correctly, in which case it is sufficient to connect directly, bypassing the router. If the network appears, it is worth reconnecting with the router and rebooting the device.

Remember! Incorrect operation or lack of connection may be due to clogging of your device. Therefore, before making a decision and blaming the provider, check your computer, tablet or smartphone for viruses and malware.

The reason for the lack of communication by Rostelecom, which rarely happens, or a decrease in the speed of work, may be the failure of device drivers.
If Viber does not turn on on the phone, the Rostelecom Internet does not work on the computer and tablet, the problem may be a breakdown of the router. Repair or replacement of the device can help in this case.
The reasons for the lack of Internet by Rostelecom may differ depending on the type of connection, because one thing is not working ADSL connection via a modem, and quite another - problems with fiber. In any case, the indicators on the modem or splitter can tell about the state of the connection and possible problems, and in order to determine the cause yourself, you will have to look at the instructions again.

Rostelecom unites several million users, so the connection speed may decrease during peak loads. This is a problem for all providers, and you cannot do anything about it, but only system improvement will help, which is constantly being worked on at RTK. As for the reasons bad connection or its absence, then quite often they happen on the part of the provider. In particular, no one is safe from line breaks and hardware failures, and you should not forget about the planned technical work. In this case, you will not be able to influence the situation, but there are a number of simple solutions if the problem is at home or in the office, although it is better not to do anything, but to contact, first, the technical support service.

Call technical support

To get to end consumer, the signal from the provider travels for many kilometers, and quite often the quality of communication depends precisely on the state of communications. If you suspect that the problems at Rostelecom lie outside your apartment, contact. The operator is aware of the situation and possible problem Rostelecom will certainly inform you if the provider is carrying out the necessary preventive work. In this case, you will not be able to influence the situation, and all that remains is to wait and hope for the promptness of the RTK specialists. They will also detect line breaks in time and reconnect. By the way, you can get rid of some of the connection problems yourself.

What can you do yourself if the Internet stops working

If the Internet Rostelecom does not work, where to call is the first thing that comes to mind to the user. A call to technical support can often help, and even if the reason is not the provider, specialists will remotely help to cope with a host of problems with the home Internet that does not work, even if it happened due to the user's fault.

Checking router settings

After you have made sure that the reason lies not in the absence of debt, and your beloved pet has not accidentally gnawed the wire, and if you use a Wi-Fi router on a Rostelecom router that does not work, you will have to check its performance first. You can make sure that the reason is hidden in the router simply by connecting another device, but not everyone has it, so you will have to perform a number of manipulations.

First of all, you need to connect the cable directly to the device, if such a connection is provided for by the design of the computer or gadget.
If the Internet appears, you should think about the state of the router, the need to repair or replace it.
In some cases, turning off and on the router after 10-12 seconds can help. If the situation has not improved and the connection has not appeared, you should contact the support service.
Technical support specialists will help you check the basic settings of the device, and often it is not difficult to do it yourself. If the device is configured correctly, you will have to bring it for inspection.

Among the possible reasons for the lack of communication, in addition to incorrect settings, it may fail, and quite often this is due to voltage drops. In particular, the port itself, into which the cable enters, may burn out. In this case, you can use another port, and in some devices there are four or more.

Checking PC settings

Oftentimes, the reason for a bad connection or a complete lack of connection is hidden in the state of your computer. For some reason, in particular, it may not work correctly, or the network driver may fail, and the failure of the network card can also become the cause of trouble. It is not difficult to check this, and especially if you decide to use the tips of a technical support specialist. To do this, in the device manager, you need to see the presence of a network card and the state of the drivers. If the card is not in the list of devices, then it must be replaced, and the driver can be updated or installed fresh.

The solution to the question if the Internet from Rostelecom does not work correctly depends on which connection you are using. WITH Wi-Fi connection we have already figured out what to do if this happens directly, bypassing the router. In this case, you need to enter the network control center, and go to the connection properties by right-clicking on the Ethernet tab. In particular, the 4th version of the Internet should be indicated, and its presence indicates that the reason lies elsewhere. Also, the Internet Rostelecom stopped working if the DNS server address was specified incorrectly. This information is individual and is indicated in the service connection agreement, and the situation can be corrected by correctly registering the address.

Checking wires and connections

Whatever the reason for the non-working Internet, if there is no connection and there are problems with Rostelecom's connection, you need to check the condition of the cables. They can be damaged by rodents, the integrity of the wires can be violated in connection with a violation of the installation technology. In this case, the connections must also be strong, and you can fix the detected gust yourself, for which you will have to replace part of the cable. Practice shows that most of the problems can be solved independently. The ideal solution is to call a specialist, and you will learn how to do it correctly by calling 8-800-181-18-30, or by contacting the nearest Rostelecom office.

Even well-established providers have connection problems. The reasons may be different: equipment failure, line failure, software failure. If the Internet from Rostelecom does not work, the operator is not necessarily to blame for this. Client devices also fail, the wires in the apartments are damaged, and the virus software "demolishes" the settings.

If there is no connection, you need to determine on which side the problem is, and then try to solve it. How to quickly find out the causes of connection breaks, for their prompt elimination, we will consider further.

How to find the reason for the lack of communication with Rostelecom

Internet problems usually occur suddenly. Everything just worked, but now the browser does not load the page. If the connection is cable and the wire is accessible for inspection, it is necessary to check its integrity and correct connection to the connectors.

Before starting global activities to find and eliminate the loss of communication, it will be useful to ask the neighbors connected to the same operator if they have a connection problem.

We identify the reason why the Internet may be absent - video:

There are, of course, situations when everyone who can be asked is in other areas and the presence or absence of the Internet has nothing to do with the problem. There is nothing left but to contact the provider's support service. You can find out where to call on the Rostelecom website, which is difficult in the absence of the Internet. Contact information is on the copy of the contract, which is with the subscriber.

Potential client side issues

If there is one hundred percent confidence in the innocence of the communication service provider and there is a glimmer of hope to cope on its own, you can proceed to the active phase of searching for the reasons why the Internet stopped working properly.

Hardware connection problems

Most often this is a situation when the connection to the network has disappeared completely. First of all, we look to see if the cable is intact, reconnect it in the connectors, reboot the routers and PCs.

Connectors network cable (RJ45) are equipped with a special latch that prevents it from accidentally falling out of the connectors of network adapters and routers. However, it is not uncommon for this latch to break off due to the poor quality of some connectors.

Such a cable is quite usable, but it can fall out of the connector even under its own weight, not to mention situations when it gets caught or accidentally pulled.

The integrity of the cable. Connection is often lost due to damage, improperly laid wire. During the laying of the patch cord, care must be taken that there are no places for its significant bending and, in particular, being squeezed by any objects, for example, doors. In this case, communication breaks will not stop until the damaged area is repaired.

Suppose the inspection did not give clear results, and the Internet is constantly disconnected and at the same time there is a suspicion of some wires. In this case, they should be replaced with known workers, if any.

Connection directly from the Rostelecom cable. This method must be used when connecting through a router. Since the reason may be in it or the wires that diverge to the equipment. When there are several devices, for example, a laptop and a stationary PC, you need to try with everyone who can easily reach them with a cable.

In the absence of the Internet on the operator's cable, this will be noticeable even without connecting client devices, if the connection icon on the router panel is off.

Hardware problems. Component parts of computers and laptops can also cause interruptions in communication. This is especially true for storage devices, external network cards and elements of motherboards. Usually, in such cases, the connection does not disappear completely. The Internet will work, but it may, for example, crash every 5 minutes, or the problem will manifest itself somehow differently.

It is quite simple to identify such deviations - the equipment will slow down even without being connected to the network.

Rostelecom Wi-Fi connection does not work

If the Internet itself is working and only a wireless connection is missing, the reason is most likely in the router. It needs to be rebooted first, it helps in most situations. If there is no connection after the reboot, we look Wi-Fi settings in the router. Troubleshooting methods vary depending on the hardware model and the problem you are experiencing.

Software reasons for the lack of connection

Network card settings on the computer. After reinstalling the drivers, after they are damaged or after an unsuccessful update, the connection settings may be deleted. Naturally, the Internet will stop working and the question may arise - what happened and how to deal with it? To fix the problem, install a verified version of the network card driver, then configure it in accordance with the operator's recommendations.

Malicious software. The web is full of numerous applications that can make life difficult for the user. In such cases, preventive measures are more important. For example, you shouldn't run all files whose icon looks like a torrent file, install special players to watch videos on some sites. In general, you need to observe computer hygiene. This, of course, does not give a 100% guarantee against virus infection, but it reduces its likelihood.

Most often, such software replaces the default browser, home page, installs background applications that actively use the network. There are even antiviruses with hieroglyphs all around, which makes it difficult to remove them. As a result, access to the Internet is difficult or possible only through viral applications.

In such cases, we first try to solve the problem with an antivirus, namely, by scanning the system and removing harmful applications. Additionally, you can read the numerous anti-malware forums.

Financial connection problems

Many users forget to pay for the provider's services on time. And he reacts accordingly - he stops providing them. By making payment on time, unexpected communication failures can be avoided.

If the Internet does not work even after payment, and the reason was precisely in its absence, sometimes it helps to reboot the router or wait a little while the operator's system changes the subscriber's status.

How to top up an account without leaving home - video instruction:

The declared connection speed should also be taken into account. The Internet is not necessarily bad because the ISP cannot provide the required connection quality. Having connected to the lowest-speed tariff plan, you shouldn't expect fast internet. What can you do to improve the connection quality in such cases? The answer is obvious - you need to switch to a faster tariff, which implies additional costs.

Network loaded

When actively downloading large files, for example, via torrenting or transferring between computers on a home network, a significant decrease in Internet speed can be observed. This is especially true when multiple devices are connected for different users. The communication channel has its limitations, especially for some transmission technologies. Simultaneous viewing of interactive TV, downloading files, communicating via Skype will definitely negatively affect the quality of communication.

Lack of communication due to the fault of the provider

The most common reason why Rostelecom's Internet connection may not work is equipment or line maintenance. So that users do not have a question why the Internet has disappeared, a normal operator, and Rostelecom undoubtedly belongs to such, always informs its subscribers in advance about the proposed events. In addition, similar planned works are held at night or early in the morning when the number of active users is minimal.

Other reasons for the lack of Internet due to the fault of Rostelecom:

Servers are loaded. The problem occurs mainly during rush hours. When many subscribers are actively using the Internet, the connection can be knocked out or there will be a significant loss of speed. Now this happens very rarely, especially at Rostelecom.
Damage on the line. Overhead cable lines connecting subscribers can be damaged due to weather or any other harmful effects. The wire can also be damaged at the entrance of an apartment building.
Client equipment. Splitters, ADSL modems and Rostelecom branded routers may also fail. The cause of breakdowns is most often the unstable voltage of the mains, overheating from loads in the hot season.

To quickly eliminate such malfunctions, you need to contact the technical support of the provider.

Rostelecom is one of the largest providers... He works in almost all regions, from Kaliningrad to Vladivostok. The quality of its services fully meets the requirements of subscribers, but breakdowns and failures often occur on the communication lines and equipment of the operator. All this leads to a drop in speed. Let's see what needs to be done when Rostelecom's Internet is not working well. There are many reasons, but we will try to cope.

Line problems

The communication line between the provider and the subscriber is like water pipe... It must be intact and not clogged, otherwise the consumer will not see the normal water pressure and will start complaining to all authorities. Old pipes are overgrown from the inside with deposits, the metal gradually becomes thinner - problems begin with the water supply. Everything is fine on the new highways - at least for now.

The situation is exactly the same with Rostelecom lines. Only instead of old pipes we see outdated ADSL technology, which is used by millions of subscribers around the country. ADSL involves the use of telephone lines. Made of copper, they are susceptible to oxidation and breakage, which can compromise their integrity. Lack of normal contact in the connection cabinet - the Internet slows down and dulls, while the phone can fully maintain its performance (it is unpretentious).

Modern communication lines are optical lines. They are built on the basis of optical fiber, devoid of metallic conductors. The signal travels along the silica fiber with virtually no loss, and the individual segments are firmly welded together to ensure uninterrupted data transmission.

So, there are much more problems with ADSL:

Long line length - the speed drops (and almost proportionally).
One core in the line comes into contact with other cores - problems arise.
The insulation of one of the veins is broken, a "ground" appears on the line - a low-frequency hum is heard in the telephone receiver, the Internet does not work well, and in most cases it does not work at all.
It has started raining, water has got into the connection cabinet or hatch - the line is wet, the signal attenuation has increased, the Internet starts to work poorly (constant breaks).

Bad Internet from Rostelecom needs to be brought back to normal. To do this, we begin to "hammer" the support service until the outrage on the line stops. As practice shows, a few requests for repairs or threats to contact Rospotrebnazdor or the prosecutor's office are enough for Rostelecom's specialists to start moving more actively.

If possible, contact Rostelecom regarding the transition to fiber. It does not react to rain, even when completely submerged in water. The quality of fiber-optic lines is immeasurably higher, so the problems will be much less. The difficulty lies in the fact that the ability to extend optics is far from everywhere. But this does not prevent you from submitting an application - it will suddenly work out.

Yes, there are problems on optical lines - highways break, people are left without communication. Problems with intermediate equipment are also possible. But in any case, optical channels remain the most stable and reliable. And the speed of Internet access through optics can reach up to 250 Mbps, depending on the region.

Provider technical work

Any equipment needs periodic repairs or at least preventive work... You can endlessly swear about the lack of water in the tap or electricity in the outlet, but it is necessary - even if you crack. Periodic work is also carried out at Rostelecom. Only in the field of communications, many things can be done in such a way that subscribers will not notice it. The work is not carried out every day, but it allows you to eliminate the current malfunctions in order to make the Internet access more stable.

If you are having trouble with the internet, try restarting your home hardware. Don't forget to restart the computer itself. No internet connection - call technical support at 8-800-1000-800. Check with the experts what the problem is. If any work is carried out on the operator's equipment, you will be informed about it. It will also be informed about the time of the resumption of Internet access.

Computer technical problems

The computer does not load files well, videos do not start, the browser slows down - subscribers begin to blame Rostelecom, they say, the Internet is not working well. In this situation, you need to check your own technique:

Restart your computer - perhaps in operating system your computer is experiencing some kind of failure that is causing you difficulty accessing the internet. In many cases, rebooting is a universal panacea for bringing equipment back to full life.
Check your computer for virus infections. We will not recommend the free Avast antivirus, as it has become utterly incomprehensible. It is best to install Kaspersky Free on your computer. This is an excellent antivirus, albeit with limited functionality. You can also try out a tool like Dr. Web CureIt is a utility that allows you to identify a huge number of viral infections and cure them. The utility is absolutely free, provided its non-commercial use.
Download the CCleaner utility and scan your computer with it. First, clear your computer of debris through the "Cleanup" tab. In the next step, fix the registry errors through the "Registry" tab. Do not be afraid to break something - the utility does everything by itself, without your participation.

If all else fails, connect another computer to the Internet and check the speed. Excellent speed indicates that the problem is with your computer. In complex cases, a complete reinstallation of the operating system may be required.

You can test the Internet speed from Rostelecom not only through a computer, but also from a smartphone or tablet - download the Speedtest application and take test measurements. If everything is fine, deal with your computer.

Client side technical issues

There is no Internet connection - we are starting to slow down the subscriber equipment installed in the house. These include wireless routers, optical terminals, PON modems, media converters, cable modems, and ADSL modems. Incorrect operation of the equipment often leads to the fact that the Internet works very badly - the connection is constantly broken, there are problems with the connection, the speed drops.

The first priority is to send the equipment to reboot (just unplug it or activate the reboot through the admin panel). After rebooting, evaluate the state of your internet connection. If everything does not work well, we continue to torment the equipment.

The second step is to reset the hardware to factory settings. This is usually done through the administrative panel, there is also the option of resetting with the "Reset" button (it all depends on the specific equipment - look for information on the Internet). After that, we reconfigure it. If you have problems with re-setting, call Rostelecom at 8-800-1000-800 and ask the consultants for help.

Step Three - If the previous steps did not help, try replacing the hardware. It is quite possible that it is outdated or deteriorated - it happens. Check with Rostelecom support which equipment is recommended for use and change it.

Drop in speed on ADSL

If the Internet is not working well, and you are connected via ADSL, it is quite possible that your communication channel is simply overloaded. Have modern man many gadgets, and some families have several computers. Such a crowd of users can quickly clog the entire channel, interfering with each other. There are only two ways out of this situation - to change tariff plan or switch to optics (the latter is not always possible).

Also have ADSL technologies there is one more curious feature. When the outgoing channel is loaded (someone from the household is chatting on Skype with a video or uploading photos to social networks), the incoming one also falls - the Internet starts to work badly. And this is absolutely normal. The same effect is observed if the output is not limited in the torrent client (the recommended rate of return is 10-15 kbps).

Step by step instructions

The Internet from Rostelecom does not work well - we have already found that out. The reasons were also discussed. It remains to figure out in what sequence you need to diagnose:

Step one - if the Internet is not working well, send the computer to reboot. It is advisable to do the same with a smartphone or tablet.
Step two - if it doesn't help, reboot the router or modem (depending on what is installed in your apartment).
Step three - if the previous two steps did not help, we check the performance of the computer. If the Internet works poorly only on it, we bring the equipment back to normal. If the Internet slows down on all home appliances, proceed to the next step.
Step four - we call Rostelecom support at 8-800-1000-800 and say that the Internet is not working well. Next, we follow the instructions of the consultant.

If it turns out that bad job Internet connection is associated with malfunctions on the line or operator equipment, you will receive an application for work.

Problems with mobile internet

With a poorly performing mobile internet it is almost impossible to fight. Calling support is useless. They will say that everything is working fine and will advise you to restart your phone or check the settings. Complaining about the disgusting quality of communication in the office is also useless - few can boast of positive results. Rostelecom experts may advise you to change your location, but not to buy a new apartment just because the mobile Internet does not work well in the house.

Where to complain about Rostelecom

The Internet is not working well, there are problems with the connection - all this is annoying and unnerving. If Rostelecom specialists are inactive, you can proceed as follows:

Call support every day, or better every hour - you pay money for the Internet and have every right to a normal access speed in accordance with the terms of the contract.
Submit a written complaint at the Rostelecom office - there you will be provided with a sample application (the bad thing is that, according to the law, a response is given as much as 60 days, so it may take a long time to receive it).
Submit a complaint to Rospotrebnadzor or the prosecutor's office. If it does not help, you can go to court, but it is long and expensive, and the evidence that Rostelecom is wrong must be material.
Finding acquaintances in Rostelecom and trying to solve Internet problems through them - oddly enough, but this tool gives excellent results.

Do not leave Rostelecom alone until its specialists restore Internet access at normal speed.

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