Universities tourism and hotel business. The complete course of the hotel business "hotelier". What is required to master the profession

Sooner or later, most people have to use hotel services. Arriving on a business trip, visiting relatives or being in the city for entertainment purposes, guests choose a hotel to their liking and rent a room for a certain number of days.

Depending on the class of the institution, the staff can offer customers a set of standard services or some additional service.

Who works in hotels

The hierarchy of hotel personnel is essentially the same as in many other organizations: there is an average management and senior management.

In order to occupy a position of a lower level, it is enough to have hard work and discipline, and managers cannot do without special education (faculty of "Hotel business"). Graduates themselves decide who to work after graduation, focusing on the specifics of the knowledge gained and their personal preferences.

Hotel staff tasks

It is the responsibility of service workers to ensure the hotel operates around the clock. Cleaners and maids are responsible for cleaning and maintaining the rooms, corridors, hallways, staircases and the courtyard of the hotel. Other employees take orders from customers, deliver food and purchases to them, help with loading and unloading luggage, keep their clothes and shoes clean, and do many other similar tasks. The advantage of such relatively simple professions is the absence of the need for special training, for example, at the Faculty of Hospitality. Anyone who can work without experience and skills is a maid or a cleaner.

Such employees practically do not communicate with the guests. As a last resort, short dialogues on general topics are acceptable.

Students who have chosen the specialty "Hotel and restaurant business" are studying the features of the functioning of hotels and management activities in such a structure. Who can work after graduation? Manager, administrator, or manager.

Responsibilities of a hotel service specialist

Middle managers take on the following responsibilities:

Control of the work of the service personnel.
Formulation of valuable instructions, selection of their performers and monitoring the quality of the work performed.
Compliance control internal regulations organizations.
Monitoring compliance with the necessary sanitary and hygienic standards.
Communication with clients, solving conflict situations (within the framework of their competence).

In addition, the specialist can advise, instruct newcomers and conduct an internship. His responsibilities often include interviewing applicants for vacancies, as well as their selection.

An important task of a specialist manager is to monitor the mood of the team and to correct it. A good employee knows how to analyze the situation in time, predict its development and optimize this process (resolution of internal conflicts, the correct selection of personnel, the use of incentives and penalties).

Many of the wisdoms from this list are taught in various educational institutions at the Faculty of Hospitality (the student should decide who to work and what specialty to choose before admission).

Benefits of working as a hotel service specialist

Choosing such a profession, people count on the following privileges:

Gaining experience in the field of management, which is useful not only for promotion in the hotel business, but also for work in many other structures.
These workers receive very decent wages. Specialists by rank are not entitled to tips, but their salary is several times higher official earnings porters and maids.
As a rule, by working conscientiously as a hotel service specialist, you can count on an early promotion.

Many young people do not think about their future profession while studying hotel business. Who to work, they decide after receiving minimal experience, studying their capabilities and market requirements. That is, they perceive it as a start for a career.

Disadvantages of the profession

To the cons that characterize given view activity, can be attributed to the inevitably high nervous tension of executives, as well as the lack of a standardized working day.

Students wishing to work in this industry must carefully weigh the nuances before studying the hospitality industry. Who to work with, they decide for themselves, but you need to remember this business - it is always work with people with different temperaments, characters and cultural levels. Both guests and staff can be rude, upset and even rude. The specialist must be able to find a way out of various delicate or conflict situations in order to maintain the reputation of the institution and the loyalty of customers at the highest level.

Hospitality: who to work and where to study?

Modern educational institutions offer those who wish to receive two educational opportunities in this area:

Diploma.
Postgraduate.

The first is traditional training with a bachelor's degree at the end of the course. Postgraduate education can be used by young professionals or already established hotel workers who want to improve their qualifications. The result of such training is a master's degree.

Many domestic trade universities and specialized colleges offer to master the specialty "Hospitality" (who to work after graduation, you can ask the admissions committee or study the relevant publications) In addition, many educational institutions in Switzerland, France and Poland are constantly inviting applicants.

What is required to master the profession

I must say that not every person can be a specialist in hotel service. To effectively carry out managerial functions and be a useful employee for the organization, the student will need pragmatism, skills rational thinking, patience and certain leadership qualities.

At the moment, there is a certain bias towards the supply side in the labor market, that is, there are more young specialists than vacancies. However, this fact should not confuse ambitious and purposeful people, because with such qualities they have every chance of successful career... In addition, the training program includes a large number of versatile subjects that can be useful when working as a manager or HR specialist in an organization far from the hospitality industry.

Knowing who can work after graduating from the "Hotel business", young people should take into account the specifics of their future profession. Only in this way will learning be interesting and work will become a favorite pastime.

This is a popular area of \u200b\u200bboth training and development of the country. Many people think about what kind of education to get for successful work in this area. Understanding this issue is not as difficult as it seems. In fact, it is enough to know just a few features of training. But choosing a place to get an appropriate education is more difficult. There are a lot of various institutions that allow graduating to work in the hotel and restaurant business. And an ignorant person can simply get confused in the choice.

What kind of work

So, the first step is to understand what a citizen has to do who has decided to work in a direction called "hotel and catering business"It is not entirely clear what will need to be done in this or that case.

The point is that upon graduation from a particular institution, a person becomes a restaurateur. Or, as he is also called, the manager of the hotel and restaurant business. The tasks of such a worker are varied.

Among the main activities are:

quality control of work;
management of hotels or restaurants;
arranging the supply of items necessary for the functioning of the business;
marketing planning.

In other words, such a manager is a versatile worker in the hotel and restaurant business. Most often seen as an administrator in a particular institution.

Learning methods

The definition did not scare you off? Then you should think about training. Where can you master such a type of activity as the hotel and restaurant business? Where should a person go to get an appropriate education? There are a lot of options. Everyone chooses one or another institution to build their career and receive education in the hotel and restaurant industry.

Briefly listing all possible training locations, the following organizations can be distinguished:

universities in Russia and abroad;
colleges;
organizations offering retraining;
private training companies.

Each training option has its own own characteristics... They will be discussed further. What to look for in this or that case? How to become a restaurateur without too many problems?

Retraining

Perhaps we should start with the least common scenario. We are talking about taking retraining courses. They are usually organized either by the employer or specialized exchanges labor.

The average term of study is 2-3 months. No entrance tests are required. Upon graduation, the citizen receives a certificate of retraining as a restaurateur. From now on he will be able to work in the hotel and restaurant business.

Private centers

The next option for training is contacting private training centers. it good way receiving additional education, as well as self-development. With the help of specialized courses, you can easily master the hotel and restaurant business. It is recommended to inquire about the programs offered by one or another private educational institution.

They usually study for about a year. In rare cases, training is several months or years. After listening to lectures, it is usually required to pass the final testing, to pass the exam. And after that, the person is issued a certificate stating that he is now considered a restaurateur. The document usually lists the skills acquired.

Are you interested in the hotel and restaurant business? What subjects will I have to take to study in private centers? None. And it pleases. There are no entrance examinations in private educational centers. It is enough just to pay for your education.

Universities

A more serious approach is to study at the country's universities. Modern universities offer several options for mastering the specialty of a restaurateur. You can study at a university on the basis of secondary vocational education or get higher education. In the first case, education will be obtained. It is not highly regarded by employers. In the second, the graduate will receive a diploma of higher education. It is he who attracts many employers. Although, as practice shows, the hotel and restaurant business allows you to successfully build a career with a diploma of secondary specialized education.

Depending on the type of study chosen, as a student you will have to stay either 2 years, or 3, or 4. In the first two cases, we are talking about secondary specialized education based on the 9th or 11th grade, respectively. Higher education takes 4 years.

A distinctive feature of education in universities and colleges is the presence of entrance tests. To be accepted as a student, you will need to pass some exams. About them a little later. First, you should find out where exactly in Russia you can go to study as a restaurateur.

Universities for training

There are a lot of institutions of higher education in Russia. Where are they taught in the direction of "hotel and restaurant business"? Universities in Russia that offer to become restaurateurs are the following:

plekhanov University;
RSUH;
Sechenov Moscow State Institute;
Russian State University of Tourism and Service (Moscow).

These are not all educational institutions. You can become a restaurateur in almost every humanitarian university. Only the above-mentioned places, as students say, teach best in the chosen direction.

College

Are you interested in the hotel and restaurant business? College is the most common way to get an appropriate education to start a career. It is usually considered admission to specialized schools after 9 or after 11 grade.

Depending on the chosen educational institution, entrance tests are either present or absent. Where exactly should I go to study? You can choose a humanitarian college. And there to see if there is a direction of interest to the applicant. As already mentioned, after the 9th grade they study for 2 years, after 11 - 3 years.

Where exactly to go? You can pay attention to:

management and hotel and restaurant business;
small Business College # 48;
food college in Moscow;
Krasnodar Trade and Economic College.

All this is just the beginning. The list can be very long. Are you interested in the hotel and restaurant business? The college in St. Petersburg at 154a embankment is considered the most successful choice among the residents of St. Petersburg.

Tests

What's next? Now it is important to understand what tests will have to go through. As already mentioned, sometimes they are admitted to technical schools simply by application. It is enough just to present a high school diploma, identity card and an application for admission.

And if the hotel and restaurant business will be mastered at the university, what should I take? Among the required exams are:

russian language;
mathematics.

Both subjects must be taken at the basic level. But on the profile one will have to take social studies. In some cases, they may also request the Unified State Exam or the State Exam in English. These are all the exams you have to pass. And then it will not be difficult to enter a hotel and restaurant business college or university.

The hotel business and tourism are very well developed today and continue to develop further. In this regard, organizations are interested in finding young professionals who know the basics of hotel service and tourism. This is a highly controversial profession, and this article will help you understand whether studying for hospitality is worth it.

Description of the specialty

The Hospitality Specialist works primarily in the hospitality industry, but may be involved in restaurant or tourism activities. Most often, colleges and universities teach in the specialty "Tourism and hotel service", and the graduate receives the qualification "Manager of tourism and hotel service". He can independently choose the type of activity that he wants to do.

The specialist is engaged in organizational, managerial, production and technical activities. A graduate of the specialties "Hospitality", "Hotel Service" or "Tourism and Hotel Service" can work in hotels and inns, restaurants, resort complexes, travel agencies.

During their studies, future managers study the basics of service and etiquette, management, organization and management of the hotel business, business planning, hotel animation and other interesting disciplines necessary for further work.

pros

Interesting disciplines. During their studies, students study useful and interesting humanitarian and socio-economic disciplines. This specialty should be chosen for those who are not very well versed in mathematics, physics and other technical sciences.
Ability to communicate. The ability to build a dialogue is an important quality for any manager, including a hotel manager. The specialist must be able to correctly and, most importantly, talk politely with the guest and be able to solve his problems. In universities and colleges, future managers are taught the right communication, as well as psychology, so that they can immediately understand a person and adjust to his mood and character.
Important life qualities. The disciplines and sciences studied in the course of study, as well as the acquired qualities, will be useful in any area, not only in the hotel. Therefore, even if a graduate does not work in his specialty, he will always be able to find a job in another or a similar field, and even create his own business.
Ability to draw up business plans and open new hotels. Graduates of this specialty do not necessarily work as receptionists or other service personnel. They can also design their own hotel or hotel and create their own business.
Good wage. But even the service staff in hotels, especially large ones with a category above 3 stars, earn good money. average salary the hotel administrator is 30,000 rubles.
There are prospects career growth. After several years of work, an ordinary administrator can become a manager of a hotel, whose salary is several times higher. In the hospitality industry, even maids and waiters can grow in their careers.

Minuses

Nervous and stressful work. The hotel administrator does not always manage to stand calmly at the counter, smile and talk with guests. Sometimes there are very nervous guests who are constantly not satisfied with something, and you have to solve their problems.
Irregular working hours. Usually hotel staff work in shifts: 2/2 (shift per day / shift at night and 2 weekends). Not everyone will be able to adjust to such a schedule, except for this - it is very exhausting. But there is always an opportunity to change.
You have to spend a lot of time on your feet. When communicating with a hotel guest, the administrator must stand in accordance with the rules of etiquette. All hotel workers: manager, administrator, maids, doormen, etc., spend a lot of time on their feet, as they constantly need to serve guests.
It is difficult to enter a university on a budget. There are very few budgetary places in this specialty in universities, and most often students study for a fee. To enter on a budgetary basis, you need to score above 250 USE points. But there is an alternative - in colleges there are many more free places, and it is easier to enroll there.
You can get a job without education. Today, many hotels, travel agencies and other similar organizations hire specialists without education - they are trained right on the spot. Therefore, you need to think - is it worth spending 4 years on training if you can get a job without it?

And yet, professionals with a degree in Hotel Service are more likely to get a job than those who do not.

On the basis of 9 classes, you can only enter college, the term of study is 3 years... To enter college, you only need a certificate, since the rating of applicants is formed by the average score of the certificate.

After grade 11, you can also go to college (according to the average grade of the certificate), but the term of study will not be 3, but 2 years. Also, applicants who have passed the Unified State Exam in the necessary subjects can apply to 5 universities. For admission, the following items are required:

Russian language.
Basic mathematics.
Profile mathematics.
Social Studies.
History.
Geography.

Each educational institution makes up their requirements and the necessary items for admission. Therefore, you need to familiarize yourself in advance with the requirements of each university you plan to enroll in. The term of study at the university is 4 years.

Everyone decides for himself whether to enter this specialty or not. On the one hand, it is interesting and not boring, while studying you can get a lot of useful knowledge that will be useful in life. On the other hand, if hotels accept people without work experience and education, why waste time studying? But if you want to open your own hotel in the future, education in this area will greatly help to do this.

5 Reasons to choose a training program at the Institute of Hotel Business:

1. The curriculum is structured in such a way that students can get the most complete and actual education as efficiently as possible. Students of the courses will find useful knowledge presented in an easy-to-understand form, and therefore the most complete presentation of information and allowing to learn hotel business quickly and efficiently.

2. You can choose the most convenient training format for you - distance, full-time or individual option. You can easily combine training with work or study.

3. The actively developing hotel business is one of the most popular among entrepreneurs, which means that your knowledge will quickly find its application.

4. The prospects that open up before you after completing the course are fast career growth, consistently high salary and the title of a specialist in the most promising and profitable direction in the hotel business.

5. You will receive a document confirming the acquired knowledge that meets all standards and is highly appreciated both in Russia and abroad.

The Institute of Hotel Business from the Business Academy MBA “CITY” is a great way to become a self-confident professional in the hotel business!

Hospitality Institute

Hotel business

The hotel business is considered one of the most promising and profitable areas of activity today. The economy is entering international market and the rapid development of the tourism industry has led to an increase in the interest of businessmen and tourists in the services offered in the segment of hotels and hotels, and accordingly, the need for qualified workers is growing. Attracts this direction and as a business proposal, owning a hotel is prestigious and profitable.
It is worth noting that many are attracted by the possibility of career growth in the hotel business - for ordinary positions, employers quite often do not require staff to have any special education or skills (all this can be obtained already in the process of work), while quite a few serious requirements. It is no secret that the professions in the hotel business are quite diverse, because the system itself determines the vastness of specializations - everyone is actively involved in the hotel business - from technical personnel to direct management - managers, administrators, managers, etc. In addition, specialties in the hotel industry are represented by waiters, cooks, and maids. In short, in this type of activity, everyone can find something to their liking, because the professions in the hotel business are very diverse.
As mentioned above, in most cases there are no serious requirements for service personnel, but this does not mean at all that everyone can get a job in a hotel or hotel. For example, knowledge of a foreign language is often required, which is already a feature of working in the hotel business. At the same time, in other types of activities, the service personnel is not required to own foreign language... As for the management team, education plays a huge role here, because it is competent to build a hotel or organize effective work employees - a matter that requires vocational training... At the same time, the presence of a diploma in the hotel business does not guarantee a graduate of successful employment, because for the employer not only the "crust" is important, but also the practical skills of the potential employee, his knowledge and skills. It is for this purpose that numerous hotel courses are offered.
Moscow institutes of the hotel business offer many directions where you can get a specialty in hotel business, but studying there is not always comfortable and affordable. There is an alternative - the MBA CITY business academy represents the Institute of Hotel Industry, which trains specialists in many professions in the hotel business.

Hospitality training

Today, people who want to get a job in the hotel industry are no longer faced with the question “where to study the hotel business”, because the MBA CITY business academy is a real institute of hotel business, where advanced training courses and training in professions in this business are held.
With us you can choose both full-time and part-time (distance) training in the hotel business, and the programs are designed in such a way as to cover the maximum number of topics and aspects that are of practical interest in this type of activity. Studying the hotel business with us is convenient, easy and interesting!
The main goal of the courses offered by the MBA CITY Academy of Hotel Business is to train qualified specialists in the above direction. In the course of training, each student will be able to learn everything about the organization, management and construction of a business in an interesting and accessible form, get not only theoretical, but also practical skills.
The Institute of Hotel Business MBA CITY means high quality standards of education, cooperation with leading companies in the hotel business, as well as a team of teachers who know everything about their subject - practitioners, not theorists. The ability to choose the level of courses, as well as providing students with teaching materials, makes our offer truly unique.
Hotel business school MBA CITY is the best offer on the market educational services cities. Upon completion of the courses, all students receive state certificates.

Institute of Tourism from MBA CITY

The Academy of Tourism MBA CITY invites everyone to study and get a profession in one of the most popular areas - tourism business, management and administration.
Features: modern world dictate their living conditions to us - dynamics in everything and the desire to grow in all directions, to develop and improve themselves are important goals for the majority modern people... Moreover, today it is considered simply an impermissible luxury to wait for a long time. professional growth employees who are forced to go through the difficult path to qualified work, most managers, including in the tourism business, need professionals now. The question arises - how to get a fast and quality education? The answer is simple - to undergo intensive training at the Moscow Institute of Tourism from MBA CITY.
These courses are of interest to a huge number of people, because after completing training in our business academy, you can get a high quality education, as well as a demanded profession, which, moreover, is highly valued in the labor market. In addition, our courses will be useful to all those who cannot imagine their life without travel, to all tourists who want to know all the subtleties of the tourist world, popular tourist destinations, etc. Also, in the process of receiving education at the Academy of Tourism, students get acquainted in more detail with legal nuances. tourism business, with basic terms and provisions.

Institute of Tourism in Moscow

The Moscow Institute of Tourism at the MBA CITY Business Academy is the most effective, modern training programs that include the latest teaching methods, therefore, choosing our courses, you choose high-quality knowledge, excellent professional development or obtaining new profession in the shortest possible time and at an affordable price. It is worth noting that our students can receive education both internally and remotely, which allows us to adjust the intensity of classes to your personal rhythm, to receive education without interrupting their main activity.
Classes are conducted by experienced teachers who are familiar with tourism in practice, so all the knowledge gained in MBA CITY, graduates can safely apply in their practical work.

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