Work basic rules in the office. Rules of conduct in a team: features of relationships in the office. General internal regulations

Teamwork rules are one of the most important components in any institution. A person who wants to achieve rapport with colleagues and advance in career ladder, must follow such rules strictly. Many companies already prescribe behavioral and physical requirements for their employees. Therefore, when applying for a job, you should find out about them in advance.

What it is?

Etiquette in Russia began to be more strictly regulated and introduced everywhere even under Peter I. At the beginning of the 18th century, the rules of behavior from the West began to be adopted in our country. For a long time there was a search for a compromise and the introduction of rules suitable for the mentality of our fellow citizens. Over time, etiquette began to be divided into secular, military, religious and official.

Service etiquette is the rules of behavior in a team, which are expressed in the fulfillment of certain requirements of professional communication in a particular organization. This is the most common definition or concept of business etiquette.

Kinds

There are several types of business etiquette.

The rules of conduct with clients must be carefully followed. You should not stare at your interlocutor or look him in the eyes - this can confuse the person. You cannot talk on the phone during negotiations or important meeting... Shoes and general appearance should be neat and inviting.
In the age of information technology it is important to follow the rules of electronic communication. It can be communication on e-mail, using various electronic services or communicating with various applications on the phone. It is important to fill out all the fields in the email. It is especially important to correctly fill in the field titled "Subject". Always sign your letters. You need to address people politely and do not forget about the words of greeting. When writing email use of smilies is allowed.

When writing an email, the use of smilies is allowed.

Office phone call etiquette represents another important aspect of the rules of conduct at work. It is important to monitor your tone and intonation in your voice during the conversation. It is important to greet the other person and remember to introduce yourself. You need to indicate not only your name and position, but also the company on behalf of which this call is made. Before starting a conversation, it is worth finding out if the interlocutor is currently in a position to dialogue. Better to jump straight to the point and voice the topic of the conversation. It is unacceptable to eat or drink during a conversation. Using the speakerphone is allowed only with the permission of the interlocutor. At the end of the conversation, be sure to say goodbye.
Leader's work etiquette equally important for a man and a woman. Competent management is impossible without defining the type of management, the mood of the team and their attitude towards subordinates. You need to try to have a conflict-free space in the office.
Visiting senior management or significant guests is carried out according to a special protocol. This protocol behavior is clearly regulated. It contains all valid ethical standards, time and meeting with guests.

What does it include?

The rules of conduct in a team should be the same for everyone. Each employee must respect their boss and not be hostile to him. The employee must foster a positive team atmosphere. In the process of relationships between colleagues, controversial situations can arise - it is worth avoiding them or trying to smooth out sharp corners.

Any team has its own rules. They can be fixed in corporate code, and may be tacit. Some institutions prohibit taking documents home or using portable storage devices. Unspoken rules may include mandatory attendance at corporate events and symbolic gifts to colleagues for the holidays. It is important to monitor your speech and not discuss others. It is worth carefully choosing topics for conversation and not talking too much about yourself - this is already the aesthetic side in the upbringing and behavior of each individual person.

The rules of the relationship between the head and the subordinate of the acute are regulated. It is impossible to communicate too familiarly with the leader and all persons of higher rank or go to "you".

In the new team, you need to learn about the basic rules of behavior - there may be features of the relationship between employees and the manager. Be tactful with colleagues. It is important to be aware of the presence of a dress code in the company. If you need to leave workplace, it is worth finding out how this is formalized: is it enough to speak orally with the manager or is it necessary to write a written statement.

Office wear plays an important role in business etiquette. When choosing clothes for work, you need to follow a few rules:

do not wear homemade knitwear;
women must wear tights or stockings even on hot summer days;
girls need to monitor the length of skirts and the color of their clothes;
dresses in the office are permissible to wear only the strictest styles.

Replacement shoes are required at the office. Hands should always be covered. You need to change clothes daily. If a man or woman is wearing a suit, then a daily change of shirt is important.

Women should avoid an abundance of jewelry. Preference should be given to one thing, but made of precious metals. Do not wear jewelry over knitwear and woolen items. It is unacceptable to wear religious symbols for show. And one of the highlights is perfume. Its complete absence in the daytime is desirable, especially if there are several people in the office: the smell of eau de toilette can be unpleasant to others, and even cause attacks of an allergic reaction in some.

Strict adherence to the dress code is carried out mainly in large companies. Some establishments only ban jeans. There are establishments where there is no dress code as such. But this does not mean that you should not follow basic rules in the selection of your clothes.

The functions of an employee are clearly spelled out in the job description of each specific employee. It specifies the mode of operation, rights and obligations of personnel. The organization of work in the workplace is essential.

Important aspects

Entering the office, you must first greet. This applies to communication with people of higher rank. Each employee should know the basics of working time planning and be able to distribute his working time and tasks correctly. It is important to follow the dress code rules. The workplace is the personification of the employee of the company, who will tell everything about his owner, so it must always be kept clean and tidy.

It is important to comply with all documentary requirements: fill out the official form of the organization correctly, adhere to the corporate font and spacing. The structured and competent speech of the employee is the basis for his further career growth. With the ability to speak beautifully, in the future it will be easy to transfer your thoughts to paper in the form of business letters.

It is important to be able to accept other people's opinions. Work information should not be discussed outside the office. This can be facilitated by a special order of the management on non-disclosure of information.

In the workplace, you need to work, and not indulge in idleness. A person who works well and brings income to his institution grows very quickly up the career ladder.

It is a great success for a person to be able to hear other people.In business, this is a very important quality. In short, this skill helps to make a profitable offer at the right time and significantly save money.

When working with a delegation of partners from another country, it is worth remembering the etiquette of this nationality. It is important to learn the art of negotiation. First you need to attract the attention of the interlocutor, and then bring him to a specific result.

Remarks to a subordinate should be made in private. But public comments should be left at that moment, if the employee did not understand the first time. The subordinate is obliged to follow the orders of the immediate supervisor, but has the right to express his point of view.

Personal relationships of employees, romance and hatred greatly interfere with the work process - it is necessary to try to maintain a harmonious atmosphere in the team. It is important to pay close attention to your gestures and words. It is worth noting that the handshake is the only acceptable tactile contact.

It is important to learn to control your gestures and facial expressions, because they will say more about you than any words.

Employees wishing to build trust with colleagues and move up the career ladder must abide by the tacit rules of conduct enshrined in etiquette.

What is service etiquette?

Is a set of fixed rules of conduct in the work team that must be followed by each employee. specific company... Service etiquette includes several subspecies:

concerning the relationship of employees with customers and visitors;
etiquette of electronic communication;
rules affecting telephone conversations;
service etiquette of the head;
visiting management or guests.

Functions

Service etiquette regulates the behavior of each employee in the workplace. With its help, a favorable atmosphere at work is created, conducive to productive activity and the implementation of assigned tasks. Each employee knows how to behave in order to avoid misunderstandings with colleagues.

Basic Rules

Do I have to knock on etiquette on the office? You don't need to knock if you enter the office building, otherwise you can embarrass the employees outside the door. Knocking will reveal your suspicions that they may be solving personal problems instead of workers. You should not knock, but you cannot enter without permission. Open the door, enter the room and ask if you can go through. You don't have to look out the door. If you are allowed, move on. If you go to your boss's personal account, you need to ask him for permission. Sometimes bosses express their wishes that subordinates do not enter his office without warning with a knock on the door.

Employees must choose topics of conversation carefully, it is not ethical to discuss each other behind the back and "wash the bones" of the leader.

Do not dry the umbrella flat in the middle of the office. Find a secluded place where he will not interfere with anyone, but rather hang him on a hanger, after making sure that he does not drip anyone's things.

Well-mannered people do not go to the office in outerwear, do not put it on the table and do not hang it on the back of a chair. All outerwear should be left in the wardrobe. The exception is that you dropped by for three minutes on an urgent matter.

Relationship features

Manager and subordinate

The employee must treat the manager with respect, not harbor negative emotions towards him and communicate with him only within the framework of a business relationship. You cannot be familiar with your boss. The manager, in turn, should take care of the employees, professionally resolve conflict situations, trying to create a pleasant atmosphere in the team that is conducive to the conscientious performance of work duties.

In the new team

The manager should introduce the new employee to the team. Employees should show friendliness, introduce the newcomer to all the features of work and the internal code of conduct. You should not devote him to all the secrets of personal relationships between colleagues, let the person figure out what's what.

A beginner should take a closer look at the team and catch the features of communication established in this small society. He needs to take into account the rules of the "game" in order to quickly "join".

Between subordinates

Employees at the same level should always be polite and friendly. You should not arrange conflicts from scratch. Try to earn the trust of your colleagues, sincerely rejoice for their successes, do not refuse minor requests for help. You should also not be familiar if you clearly see that the employee does not like this behavior.

Between man and woman

At work, they are advised to forget about their gender, there is no place for divisions by sex and age, only the position held is important. However, this does not mean that men should completely forget that they are representatives of the stronger sex.

If a man gives the lady a coat or helps carry a heavy bag, this will be only welcomed. Women should not demand privileges from male workers.

8 rules of conduct at work

Office etiquette sets out the basic rules of conduct at work. Let's consider each in more detail.

Every serious organization has a dress code, a set of rules that govern the appearance of employees. However, it is not everywhere, but this does not mean that you can come to work in whatever you want. Office etiquette dictates its own requirements.

Special business attire is appropriate for work. You cannot wear short skirts, tight-fitting dresses with a deep neckline, T-shirts that expose the belly. When choosing clothes for the office, pay attention to the quality of the fabric: it should be pleasant and should not wrinkle much. Things should always be clean and carefully ironed. Men who wear suits in the office are required to change their shirt daily.

It is not recommended to wear shoes with too high heels, the maximum allowable height is eight centimeters. It is advisable to have a replacement pair of shoes or boots at work that you do not wear in everyday life.

Women should pay special attention to makeup. He should refresh the face, hide flaws and barely notice the dignity. Light daytime makeup is appropriate, no war paint, bright blue shadows and Cleopatra's sloppy arrows. Hair should be clean and styled. If you work in a serious company and participate in meetings, collect long curls in a neat bun.

You need to be especially careful with perfume. Perfume is something intimate and personal, it should be felt only by family members in close contact.

If you yourself "hear" the smell of perfume, it means that those around you may already have a headache from the strong scent. Leaving behind a trail of smell is bad form.

Opt for light and refreshing fragrances while avoiding heavy and suffocating ones. Apply the perfume as follows: spray on the comb and comb your hair, or spray into the surrounding area and go through the formed "cloud".

Don't wear a lot of jewelry, let's say one piece, but made of precious metal, as jewelry looks too cheap. Pay special attention to your hands: they must be clean and well-groomed with short nails and a mandatory manicure. Solid pink and flesh-colored coatings are suitable, but bright shades of red, emerald and sapphire are also allowed.

Greetings from colleagues

When you enter your office, you should immediately greet all colleagues. The classic "Hello" is not quite suitable for this, since it has a reference to health. It is better to use the traditional "Good afternoon", and if the relationship between employees is informal, a simple "Hello" will do. According to the rules of etiquette at work, in response, employees should say hello by looking into the eyes, but a slight nod of the head is acceptable if the person is too busy and cannot tear himself away.

If you work in a large room, the so-called "open space", which is now very common in large companies, you should not go to every table and greet everyone personally. You should also greet everyone at the same time and then go to your workplace.

In the business community, the only tactile contact is the handshake. The initiative should belong to a person with a higher position, while there is no difference in gender.

If you come to someone else's office, then the owner should take the initiative to shake hands. But if an unknowing employee suddenly stretches out his hand, while making a mistake, the gesture cannot be left unanswered. They do not answer the handshake, only wanting to punish.

Family photo on the desktop

The workplace should be furnished so that it is clear that it belongs to a professional in his field, and not to a romantic housewife or a souvenir collector. Soft toys, numerous figurines and postcards have no place in the workspace. Office etiquette allows you to keep only one personal item on the table - a family photo in a strict frame. There can be one such photographs or a maximum of two, no more.

Frames should be placed in such a way that visitors near the desk can see what is depicted on them. This is not necessary to show off your own family, but then to prevent people from developing a desire to see inaccessible to their eyes. It is also allowed to place a small discreet box on the table. Of course, female workers can store cosmetics, spare tights and other necessary personal items at the workplace, but all of them should be hidden from prying eyes.

About snacks in the office

According to official etiquette, snacks and meals at lunchtime that take place right on the desktop are unacceptable. If you work with clients and at any time a visitor can catch you at lunch, this is all the more bad manners. Eating food in the workplace is often a nuisance. Numerous crumbs are left from the bread, coffee is sometimes spilled directly on a white blouse or on a computer keyboard.

Take meals and snacks only in the dining room or in a special room designed specifically for employee dining. If the office does not have a dining room or such a room, there is an excellent reason to take the initiative to create a special room. While executives are deciding on the allocation of a room, it is best to go to a nearby cafe for lunch. If you still have to eat at your desk (although etiquette is unacceptable), be careful, remove crumbs after you and be sure to ventilate the room.

You should not cook lunch with strong-smelling foods, for example, garlic, herring, sauerkraut. You may be crazy about these ingredients, but your coworkers may not share the excitement.

Do not place a cup of tea on top of your work papers, as they may stain. Use the simplest utensils; you should not buy large mugs with funny inscriptions for drinks. Wash all dishes immediately, make sure that they are always clean.

“You and you” - how to properly address colleagues and management?

With directors, managers and all employees with a higher position, you need to contact only "you". Familiarity, familiarity and transition to "you" are unacceptable. Older colleagues should also be addressed as “you,” showing respect. As for peers who occupy the same step on the career ladder with you, it all depends on your personal relationships. At the first meeting, of course, it is necessary to refer to "you", but if later the relationship becomes closer, friendly, you can switch to "you" by mutual agreement.

Is it okay to smarten up in the office?

Putting a marafet right at your desk is considered bad form. You can only tint your eyes, lips, comb your hair and tighten your tights in the washroom. Move away from the field of view of employees, then you can completely put yourself in order. The same rule applies when applying perfume: you can spray a fragrant liquid only in the restroom.

Conversations on a mobile phone

When you come to work, put your mobile phone in vibration mode. If you do not want to do this, turn down the sound as much as possible and put a calm melody on the call - harsh sounds and obscene songs are inappropriate. When leaving the room, take your phone with you, do not leave it on the table or in your bag turned on. The device may start ringing without you, which will disturb the peace of the employees. If your colleague left the phone on the table and left, and he started to strain, do not drop the call yourself. Be patient, and then ask your colleague not to do this again.

If your close people call you, you do not have to leave the premises immediately. It is permissible to have a short conversation that will last no more than two minutes.

Warn family members not to call constantly during the work day. In the case of a long one, the employee must leave the office and find a secluded place where no one will hear the conversation. If you want to put the conversation on speakerphone, warn the interlocutor. In this case, you are personally responsible for the confidentiality of the information received.

Sometimes colleagues become unwitting witnesses to an unpleasant conversation of one of the employees. In this case, you should delicately offer your help, and then look at the reaction of a colleague and determine if he wants to share details.

Personal life and office

Personal disagreements, grievances and misunderstandings should be left outside the office door. In the process of work, conflicts inevitably arise that need to be resolved gently, avoiding sharp corners. Each employee must be friendly and maintain a harmonious pleasant atmosphere in the team. All this is necessary for the productive work of the team.

Office romances greatly interfere with the work process, therefore, according to the business code, they are unacceptable.

People spend a lot of time at work. They often see colleagues for much longer than their own family members. If well-mannered people who are familiar with official etiquette work in a team, the production process becomes pleasant and harmonious.

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Etiquette onworkinglocation

Introduction

All areas of our existence are subject to certain rules. At the workplace, there are also rules of etiquette, which must be adhered to. At work, as in any other micro-society, relationships are governed by office instructions, rules internal regulations, instructions that take into account the specifics of the firm's work, the rules of etiquette, the specifics of the company's interaction with customers and partners.

The concept of "etiquette" penetrated into Russia at the beginning of the 18th century. Of course, even before that time there was a generally accepted procedure for behavior at court and outside it. We know from history that the patriarchal requirements spelled out in the 16th century under Ivan the Terrible in a kind of code of conduct “Domostroy” were of great importance in the life of Russian society. By these rules, people were to be guided in their attitude to power, to the church, to the family, to work.

It is known that every employer forms the image of a professional whom he would like to see in his own office. This largely depends on the corporate culture adopted in a given organization. There are simple rules of conduct at an interview, the main thing in them is confident behavior during a conversation. So, never and under no circumstances should you look at the floor, and even more so pleadingly and pitifully at the employer, keep your back with a wheel, fiddle with your clothes, etc., speak in an expressionless, calm voice. Nobody says that you shouldn't be nervous, it's a natural reaction, but it's worth keeping yourself in control.

Modern traditions are fundamentally different from those of that time. At work, relationships are governed by service rules and regulations that take into account corporate specifics.

Basic rule modern etiquette - always respect other people. The British, for example, believe that a gentleman can be called a person who never does anything bad on purpose. Many psychological studies show that a person with a gloomy mood spreads this mood to those around them. By the way, teachers should also remember this, because sometimes the student's assessment depends on their mood. A good tradition exists in the East: a person has no right to go out to people in a bad mood. In any situation, he is obliged to maintain a friendly expression on his face, without burdening others with his worries. But violent cheerfulness often irritates people, as it tires them.

What should the person who entered the office need to do? That's right - to greet everyone. It is necessary to greet everyone - from security guards and watchmen to the director. In this lies the main idea respectable relationship.

An important part of workplace etiquette is treating the people around you who work with you. By name and patronymic, for example, you need to contact your boss. You can use only the surname, but using the word "lord" or "madam". When it comes to the workplace, employees should not be addressed simply by their first name. Address by name and patronymic is a cultural and historical heritage of the country.

1 . Waspsnew rules of etiquette

Handshake - the most important moment of the greeting. Expressed discomfort from the handshake gesture is evidence of the negative characteristics of the partner.

In business etiquette, a handshake is optional. Typically male employees shake hands with other employees (male, of course). While shaking hands with the boss can be considered an indicator of unnecessary and sometimes even indecent familiarity. It all depends on your relationship with the manager. While a handshake during business negotiations is considered a rule of good form.

It is worth noting that if a woman stretches out her hand to a man (and according to the rules of office etiquette, she does it first), then the man should respond with a short handshake. If you need to introduce partners to each other, then in this case, younger employees are represented as senior in position and in age. In addition, the latter can introduce themselves. However, if there is an acquaintance between a man and a woman, then the ladies never call their name first (the exception is a student and a professor at an age).

If you need to enter someone else's office, then knocking on the door is only worthwhile if there are less than three people in the office. Rooms with more than three workplaces are allowed to enter without warning. These are more general rules, but there are also other subtleties that office employees should know.

Workplace is the face of the owner. A neat person keeps his desk in order, all important papers neatly stacked and sorted. You should not eat or pick your teeth in the workplace.

There are two main values \u200b\u200bin human behavior - philanthropy and politeness. It was not for nothing that Voltaire noted: "Politeness is for the mind, that beauty is for the face." It is philanthropy and politeness that help you choose the right tone in communication, win over a person and ultimately achieve what you need. And etiquette at work is no exception.

Appearance- take care of yourself, observe hygiene. Your hair and hands should always be well-groomed and clean. The same applies to clothing and shoes. Use one perfume line, but in moderation. Don't forget your handkerchiefs. A healthy well-groomed appearance is a mandatory requirement of official etiquette.

Punctuality- remember the time. Never be late. Be precise and consistent in your work, do everything on time. Carelessness and forgetfulness can harm the common cause, cause discontent and irritation of colleagues.

Mindfulness- know how to work in a team. Listen to the opinions of others - otherwise, you may miss out on useful information or an interesting idea. Pay attention to your business partners and colleagues, and be involved, even if it is distracting or tiresome. It may happen that you yourself need compassion and moral support. Do not forget to congratulate your colleagues and colleagues on holidays and birthdays. Be sincere but not loud in your feelings.

Bad habits - you need to smoke only in a specially designated place equipped for this. You shouldn't touch things and look at documents on colleagues' tables. A well-mannered person should always be interested in the affairs of his colleagues, but at the same time not impose his society on anyone. The successes of the employees should please, and the failures should genuinely grieve. Remember, or better write down, when they have important dates in their personal lives, and do not forget to congratulate on the next encouragement from the authorities. Personal grievances and dislikes should remain outside the walls of the office so as not to affect business relationships. Keep secrets to justify your trust.

The rich experience of mankind includes a number of techniques that can slow down, naturally not to the detriment of the interests of the company, the adoption of this or that decision, especially if the initiative comes "from below" and not "from above".

It is important, of course, not to disgust people from themselves, but in their "familiarization with themselves." Try to promise only what you can actually fulfill.

For the desired development of your career, an insufficient high level of professionalism, you should forget about conflicts, aggression and resentment, take criticism, observe the rules of etiquette, be moderately sociable and your career will definitely go up!

Useful traitss character

First of all, the etiquette of communication at the workplace is politeness "Explanatory Dictionary of the Living Great Russian Language" by V.I. Dalia comments on this concept: “Politeness is decency, good behavior and appeal or courtesy. Learn to be polite: where is the stump, here with the brow; where people are, here by; where dogs fight, say: God help! " And then the author explains: "Polite - a person who observes secular, everyday decency, courteous, helpful, helpful."

Being polite does not mean fawning and currying at all. The expressions "cold politeness", "icy politeness", "contemptuous politeness" are widely known, in which the epithets next to the word embodying a wonderful human quality emphasize its protective properties. Politeness not only disposes, but also allows you to keep a person at a distance.

The American philosopher R.W. Emerson defines politeness as the "sum of small sacrifices" we make to those around us with whom we enter into certain life relationships.

True politeness is one of the manifestations of sincere, disinterested benevolence towards all other people with whom a person has to meet. With comrades at work, with many acquaintances in everyday life, politeness can turn into friendship, but an organic, equal attitude towards people in general is an obligatory base of politeness. A true culture of behavior is where a person's actions in all situations follow from moral principles. Unlike an ignoramus who throws out his negative emotions on others, a polite person knows how to restrain them.

Tactfulness and sensitivity in relation to others is an indispensable condition for fruitful cooperation between the boss and the subordinate, colleagues at work. The content of these two noble human qualities is attention, deep respect for the inner world of those with whom we communicate, the desire and ability to understand them, to feel what can give them pleasure, joy, or, conversely, irritate them.

Tactfulness and sensitivity are actually inextricably linked with the normal work process in a team and directly affect the economic performance of any enterprise. The institution where educated people work works like a clock: professional problems resolved quickly, personal problems recede if team members take part in them. Show tactlessness and rudeness in relation to a subordinate, and his resentment will immediately spill out in the most unpredictable forms. Just as "Moscow burned up from a penny candle," so an entire enterprise can go to dust from someone's hidden insult.

Tact is also a sense of proportion, which should be observed in conversation, personal and work relationships; it is the ability to feel the border that no one has the right to cross. A tactful person always takes into account specific circumstances: age difference, gender, social status, place of conversation, presence or absence of strangers.

However, the culture of behavior is equally obligatory on the part of the subordinate in relation to the superior. It is expressed primarily in an honest attitude to their duties, in strict discipline, as well as in respect towards the leader and colleagues. When demanding respect for yourself, ask yourself more often the question: are you responding with the same to your environment?

D. Carnegie writes: “You can make a person understand that he is wrong, with a look, intonation or gesture no less eloquently than with words, but if you tell him that he is wrong, then will you force him to agree with you ? Never! For you have dealt a direct blow to his intellect, his common sense, his pride and self-esteem. It will only make him want to strike back, but not at all change his mind. "

Tactfulness and sensitivity also imply the ability to quickly and accurately determine the reaction of interlocutors to our utterance, actions and necessary cases self-critical, without a sense of false shame to apologize for a mistake. This not only will not belittle your dignity, but, on the contrary, will strengthen thinking people in the opinion of your modesty - an extremely valuable human trait.

Ethics of communication

1. Do not allow caustic humor and frivolity, even if this is an integral part of your usual conversation, and you are a fan of joking and making fun of colleagues. Be sure to monitor your speech, eliminate slang and try to remember the names of colleagues and clients from the first time.

2. You should play in a team and according to the rules of the team, because your success in your company depends on each employee and on whether he or she is conscientious about fulfilling the assigned tasks. Therefore, you should not cover up other employees if they openly "slap" on their job responsibilities. It is better to stay on the sidelines at this moment.

3. If you are a subordinate, you should not interfere in the discussion of important issues if leaders are talking to each other.

4. It is worth avoiding the showdown with colleagues by email, if you suddenly have a disagreement. So not only will you not achieve anything, most likely, this correspondence will become available to everyone. It is better to find out controversial points personally and without raising the tone.

5. It is not necessary to talk at work about your household chores, and even more so about love affairs and office affairs, even if there are gatherings in your office where you can discuss everything.

6. When you dine, try not to eat foods that have a strong offensive odor (eg smoked fish, onions, garlic, etc.)

7. Learn to control your emotions. It is necessary to exclude jumping around the office in case of happy events and bitter sobs if something unpleasant happened. Remember that these emotions are appropriate only in the presence of your friends and family.

8. You should never tell your partners about the company's problems, unscrupulous employees, unskilled management, etc., so it loses confidence. If a deal fails or something similar, you can simply cite a technical or partner reason. Otherwise, you will lose credibility, both from your superiors and from your business partners.

9. Perhaps the most difficult. Never discuss any other staff or management. Otherwise, you can be considered a gossip and a hypocrite, even if your boss is really a bore and a nit-picker.

9. It is worth taking good care of the company's property. Stationery is designed to fulfill your work moments, and not so that you use them for your own personal purposes (printed books for yourself, stored pencils and felt-tip pens for children, etc.). If you took a similar step and decided to print a diploma for your child, try to make it unnoticed, both by colleagues and by the authorities.

10. Do not take from other people's tables without asking stationery or other personal belongings of employees.

11. If you decide to pour yourself tea or coffee, offer it to your colleagues, and after drinking tea, be sure to wash your cup.

12. Do not get involved in fleeting intimate relationships at work. In addition to various unpleasant rumors, you can easily lose your position.

13. Do not neglect the traditions of the office (it can be congratulations on the holidays, and dress code, and corporate parties, and Friday rituals). This can be regarded as disrespect for the company, and for colleagues in particular. But at the same time, keep everything under control. Remember that nothing can wash away stains on your reputation!

About leaders

The leader is obliged to introduce a new member to the team. Subordinates take upon themselves further. Experienced employees should bring the newcomer up to date.

There are individuals who take pleasure in seeing the torment of a new employee who just can't get used to it. Perhaps they would be more willing to help an inexperienced colleague, if they guessed that they themselves might someday be in his place.

However, a new employee should not, in any difficulty, call for help from others. Everyone has their own responsibilities, so do not constantly jerk someone, interfering with his work.

You should not introduce a new employee into the intricacies of personal relationships between some team members.

The form of appeal of all employees of an organization or company depends on traditions and on the personal sympathies of each, however, it is not customary to address someone by their last name.

Well-mannered people are always interested in the affairs of their colleagues. Their successes should sincerely please, and their failures should upset. Do not forget to congratulate your colleague on a holiday, date in your personal life, or with the next encouragement.

Personal grudges, likes and dislikes should not affect business relationships with colleagues.

You should not bore colleagues with stories about their worries and personal troubles. An office or other office space is not a place for intimate conversation.

Special mention should be made of the relationship between colleagues of the opposite sex. Men should not forget that even in the service, a woman remains a woman. A well-mannered man will let the lady go ahead not only when entering the restaurant, he will allow her to enter the service dining room first and hold the door in front of her. In the presence of women, men should not use obscene language.

However, if your coworker leaves, you don't have to interrupt work to hand her a coat. But if you entered the wardrobe together, then, as a well-mannered person, you must help the lady get dressed.

Women should not abuse this and demand constant attention from their male colleagues, because politeness is courtesy, but you also need to think about work. One should not expect that a colleague, busy, will give up his occupation to open the door to the corridor for you.

If at the moment you need male help to, for example, move the computer to another place, ask for it directly, and do not wait for your colleague to figure it out.

Men also should not forget about being considerate towards ladies. If any of them run out of room in the boardroom, offer your chair. Let the woman go ahead, heading to the dining room.

Everyone probably knows that an employee's workplace can tell a lot about an owner. A well-mannered person will never make others admire the mess on his desk. The work table should not be "decorated" with hats, scarves, handbags, cosmetic accessories.

Avoid doing makeup in the workplace, or eating at your desk, chewing gum, or picking your teeth with a toothpick. Smoking is allowed where prescribed by the organization.

Don't look at papers on someone else's desk, don't look for anything there.

About telephone conversations

At work we have already said, but it is worth remembering some rules. If you have answered the phone, know that it is impolite to persistently ask the caller who he is. The secretary can find out who called, but the secretary must be extremely polite. Usually the request: "Please introduce yourself" or "Let me know who is asking?" - all willingly do.

Long private conversations on an office phone are not allowed. If you really need to call on a personal matter, try to do it quickly and not too noticeably to others. Do not eavesdrop on other people's phone conversations.

In most teams, it is customary to congratulate employees on their birthdays. Those who collect money for a birthday present should not insist if a colleague refuses to donate money. Congratulating the hero of the occasion and giving a gift, you can name only those who give it.

In response to congratulations, a treat is usually offered, but it is undesirable to arrange too lavish celebrations in the workplace. In addition, this kind of obliges the next birthday boy to do the same, and not everyone can afford it. Do not try to impress others with your generosity and culinary talents.

If you are presented with a box of chocolates, you need to open it and treat everyone. In the event that the birthday boy brought sweets from home, he can pick up the presented box unpacked.

The birthday of the head of the company is celebrated according to the established traditions, but none of the subordinates is obliged to give gifts to the head. But if there is such a tradition, the team will not make a mistake if they put a bouquet of flowers on their table. If this does not seem enough for you, opt for inexpensive, no doubt things. These are sweets (if the manager likes them), exotic fruits, an original ashtray (if he smokes), an organizer, writing instruments, a clock, good alcoholic drinks. By the way, alcohol is permissible only if the tastes of the person to whom it is presented are well known. In small teams where trusting relationships have developed, you can donate a purse, a briefcase, etc.

The secretary can make a gift to the boss, but it should be modest enough and be business-like, not personal.

Relationships between men and women in the service

If we proceed from the idea of \u200b\u200bequality between men and women and be guided by the requirements of ordinary politeness, the question of how representatives of opposite sexes to build relationships at work will disappear by itself.

The door is opened by the one who stands closer to it.

The first person to enter or exit the elevator is the person closest to the door.

The one who has a lighter at hand gives another light.

Both men and women rise from the chair to greet a client or visitor, regardless of gender.

Both men and women shake hands; there are no rules in the service that dictate who should first shake hands with another.

Regardless of who invites whom to lunch, the inviter pays.

If all employees in the office use a shared coffee maker, both men and women take turns making coffee and washing the coffee maker. The notion that the prerogative of making coffee is exclusively a woman's business is one of the most common prejudices, and women are involved in housekeeping at work on an equal basis with men.

Personal services, such as asking the secretary to take the clothes to the dry cleaner or buy a gift for the boss's wife, are not part of the job unless specifically agreed upon when hiring. If someone really really needs such a service, then his request to fulfill this assignment should be personal.

Neither men nor women at work should use pet names or nicknames for employees. Joan is not darling and Stan is not darling. If someone, nevertheless, persists in their delusion, you can simply say: “My name is Joan, and not 'darling', repeating this until your words take effect.

Even when you would like to behave in the same way at work as in not working environment, don't allow yourself to do this. Remember that a business lunch is not a date invitation. A woman should not wait for a man to gallantly move a chair over to help her sit up, and a man should not feel obligated to do so. She may well be able to take care of herself, like her companion.

Food

If the service is permitted to eat in the workplace, normal cleanliness guidelines must be followed. Don't leave dirty cups and plates everywhere. After eating, wipe crumbs and splashed drinks off the table. The sight of people eating is not particularly satisfying for those present. If you have to eat at your desk and your office door is open, close it. As long as other people are working in your office, try to start eating when those who are sitting next to you have left. Pay special attention to your table manners, do not answer phone calls with your mouth full. As soon as you finish eating, throw out the leftover food, if possible, in a private closed trash can, and not in the trash can next to your or your coworker's desk. The mere sight of cantaloupe or tuna and onion leftovers, not to mention the smell, does not in any way improve the look of the office.

Manner of speaking

Tongue is usually difficult for people to get promoted. There is endless debate over whether or not to introduce oratory lessons into the school curriculum, with opponents of such a proposal putting forward the argument that the unification of colloquial speech can deprive students of their cultural traditions. Without going into the details of the discussion of this important issue, we only note that the self-respecting management of the company will never appoint an employee to a position that requires communication with people, in the event that the candidate is not going smoothly with colloquial speech. I would like to advise employees of firms associated with market problems and communication with other people to correct the shortcomings oral speech and a reprimand if they suffer. If necessary, you can take lessons in public speaking, and work at home to improve your general cultural level. The inability to clearly state your thoughts is a significant disadvantage for a businessman.

Attitude to work

A sympathetic attitude will get you promoted much faster than complaints and constant expressions of dissatisfaction. You have every right to disagree with the style of dress that exists in your company, or with the policy of granting vacations, and even incite co-workers to defend their rights, but such an attitude to the problem is unlikely to speed up your progress. career ladder... Therefore, before deciding on any action, think about what you want more: to join the company's management in the fight for your rights or rather to get a higher position? Then act in accordance with the decision made.

Come to work on time; do not be late for meetings; submit your memorandums on time; do not constantly glance at the clock while waiting for the end of the working day. If you cannot meet the deadlines mentioned, tell your boss about it when he gives you an assignment, convincingly arguing your position.

Responsible corporate employees often express concern that many of their subordinates are not literate enough - they make punctuation and spelling or grammatical errors, misspelled names, and cannot correctly break the text into sentences and paragraphs. It often seems that the preparation of students in schools does not meet the necessary requirements. However, a matriculation certificate cannot cover up shortcomings in your work. As soon as you lack knowledge, take a second course of study or refresher courses. If you're just being irresponsible, think about the harm that every mistake you make to your job, and try to be more honest about your responsibilities.

Don't waste your time

Regardless of how diligent and diligent you are, it is not uncommon for coworkers to use communication with you as an excuse to justify the wasted time, both their own and yours. Sometimes they find thousands of ways to get you out of the way, but you don't always need to pay attention to them. In most cases, you should politely get rid of their intrusiveness.

If you are called on the phone by some chatting fan, having caught the essence of his message, you can interrupt the flow of this person's eloquence by, for example, saying: “I understood your request and will send you the appropriate forms. Thank you for calling, and now, unfortunately, I have to go. "

In the event that you have already agreed on everything with the visitor, and he does not even think to leave, get up from your chair and tell him: "I am very sorry, but now I have to return to urgent matters."

If someone asked you: “Do you have a free minute?” And you have absolutely no time, or you know from experience that this “minute” will last for an hour, your position must be adamant. “I have a minute,” I should tell you, “but if you don’t meet it, we better talk another time.”

Foresight

Try to think about the people around you. At work, as well as in a family, constant communication brings people closer. You can improve relationships in your work team by paying attention to the needs of those around you and avoiding things that annoy them. A bouquet of flowers on your birthday, a friendly service, a calm behavior that does not distract others from business - all this can help create a benevolent atmosphere around you, and they will talk about you as an employee who knows how to work with people.

Plus, being considerate can help you avoid awkward situations that can arise from time to time in any department. So, for example, you are in someone's office when the phone rang there - although you cannot know whether this call is personal or not - you better get up from your chair and quietly ask: “Maybe I should wait in the reception while you talk? " If someone enters the office with the obvious intention of finding someone who is currently absent, you could ask the person who entered: "Is there anything I can help you with?" In short, being prudent means following the unwritten rules of courtesy and at the right time coming to people for help when they themselves hesitate to ask you.

Manifestationinitiatives

Both bosses and employees are judgmental about being aggressive at work. As for the initiative, it is welcomed by all. Where is the watershed between them? Aggressiveness invades life unbidden, reflecting a person's attempt to establish himself by force; initiative, on the other hand, moves people to accomplishments, helps to achieve jointly defined goals.

etiquette service worker negotiation

2 . Defree meetings

A workshop can be conducted by anyone whose work is related to the activities of others and depends on the exchange of views with colleagues. As a rule, production meetings are organized on the initiative of managers, but in some cases, ordinary employees can also convene them by inviting someone from the management to the meeting.

General remarksabout meetings

Almost all of us take part in several meetings during the year, and many from time to time hold them themselves or take a seat on the podium. Although the circumstances in which the meetings take place differ from each other, they nevertheless have some similarities, in respect of which I would like to give several useful tips... There are a number of general rules for holding any meeting, regardless of the reason for which they are called; If you follow these rules, meetings run smoothly, benefit everyone present, and end on time.

Prepare your agenda ahead of time and try to stick to it.

Inform the participants of the meeting in advance about the reason for its convening and do not be distracted from the planned topic.

Schedule a start and end time for the meeting. Start and finish it on time.

You do not need to resort to draconian measures, but you need to make sure that those who wish to speak up take turns, and do not interrupt them.

It is up to the invitees to think about not being late for the meeting, and the organizers do not have to wait until all the participants get together.

Waiting for latecomers does not give pleasure to those who have arrived at the appointed time, and "punish" them for their politeness and observance professional ethics it would be extremely impolite.

Catering for meeting participants

If the meeting is long enough, it can be interrupted so that the participants can have a cup of tea or coffee. During the break, the congregation can use the coffee dispenser or simply exercise a little. When there is no lunch break on the meeting agenda, organizers should ensure that meeting participants are offered snacks and drinks during the meeting. A member of staff not attending the meeting should then oversee the delivery of food and service to those in the conference room.

Depending on the job description of the person assigned to do so, he or she can either help deliver and serve snacks and beverages to the congregation, or inform the meeting organizer that they are ready to call a break and invite those present to start eating. At the end of lunch, each meeting participant should remove their tray of food from the conference room. disposable tableware and leftover food and throw everything into the trash bin.

Organization of working meetings in a restaurant

Often two people working in the same or different companies decide that it is more convenient for them to discuss business problems in a restaurant where there are no constant phone calls and no one interrupts their conversation with endless questions. In this case, the inviter is obliged to reserve a table, regardless of whether the inviter will pay for the visit, or the costs will be divided equally. At the same time, you should first make sure that the restaurant in which the meeting is scheduled is quiet enough, and there nothing will prevent you from having a business conversation in a calm atmosphere.

Because restaurants tend to be overcrowded at lunchtime, many responsible employees are increasingly choosing to meet with partners or customers at breakfast time. In addition, lunchtime restaurant meetings often disrupt the work schedule, and if they are held before or after service, such violations are excluded. Rather than end the day with an invitation to a late lunch, some prefer to meet with colleagues in the evening in a restaurant for a cup of tea.

Such negotiations in restaurants allow ordinary employees or responsible workers to complete business at work a little earlier, calmly continue them in the restaurant and return home not as late as after business conversation during the dinner.

Video conferencing

Now that many companies have offices not only in different regions of the country, but also around the world, video conferencing can be a useful tool for more efficient business. You can organize a video conference in such a way that each camera has two or three participants, or a larger number of them, and the camera will focus only on the face of the speaker at the moment.

The equipment used by the company should be determined by its capabilities and the purpose of the videoconferencing system. There are certain differences between video conferencing and face-to-face meetings, which are the basis for the following general guidelines. First of all, during a video conference, you should refrain from conversations that are not directly related to the topic of discussion, since they can be broadcast to other participants in your meeting at a distance.

Try to glance at the screen from time to time - this will enhance the impression of direct communication with those who, being in other rooms, participate in the videoconference.

In order for the event to be effective, it is especially important to familiarize all participants with the agenda in advance. If any adjustments are made at the last minute prior to the start of the videoconference, be sure to notify stakeholders immediately or fax them a new meeting agenda. Before the event begins, each of them, in turn, must send you confirmation that your information has been received.

Before starting a video conference, you should check the clarity and volume of the audio. If you notice any problems, you need to inform the rest of the meeting participants about them so that the local specialists serving it can properly adjust the equipment. Adjust the sound level so that everyone can hear each speaker well and do not distort his words when you turn on the feedback. It is possible that during the passage of the video conference signal at some moments there will be interference, drowning out the sound and / or image.

Determine in advance how you will act in this case - continue the meeting until the signal is restored, and convey the essence of what was said to those with whom contact was temporarily interrupted by other means, or during the conference a break will be announced until the connection is restored. There are no rules on this score. Your decision is determined by many factors: timing, the ability of partners to get back together soon, and the speed with which the broken connection can be restored.

Whether it will be possible to simultaneously see everyone who has gathered for a videoconference or not depends on the broadcasting equipment available in the hall, as well as on the number of participants in the meeting. This is especially important when the video camera is fixed permanently. Everyone present should remember to speak clearly and loudly enough, especially when you are not in front of the microphone and / or outside the range of a stationary video camera.

Since the microphones in the studio are arranged in the same way as in the telephone receiver, only one person can speak at a time. No one can hear the participants in the meeting seeking to say something in one studio until the speaker in another studio finishes his speech. If you are invited not to the main studio, but to one of the additional studios, it sometimes happens that in order to get the floor, you need to attract attention with gestures.

When the agenda of the videoconference is over and all the issues identified in it have been discussed, close the meeting on the air just like any other meeting.

3 . Etbusiness wear iket

Many of us do not take much pleasure in the old truth that we are "greeted by their clothes"; and yet it holds true, especially when it comes to today's business world. Pay attention to people who are moving up quickly. It often happens that in the presence of two candidates for promotion, the one who takes care of himself gets the position, since he is more consistent with the image of the leader than the person who is careless about his appearance. No matter how unfair such a statement of the question may seem to you, do not forget that the employee in this case does not represent himself so much as the company in which he or she works. Agree that not a single company manager wants its image tarnished in the eyes of other people from the fact that one of the executives will be slovenly dressed. You have every right to believe that regardless of the position, you can go to work in jeans, but such a belief is unlikely to accelerate your career advancement. They love beautiful and well-groomed people. The second is even more important for a career.

General provisions of business etiquette in clothing

First of all, both men and women must take care of themselves - we are talking about impeccable cleanliness: clean nails, clean hair and clean clothes. In addition, the dress should always be ironed, even things made from natural fabrics that wrinkle easily should be ironed out so that they do not look like you, having previously crumpled them up, are putting them under your pillow overnight.

Perfume, cologne and after-shave lotion are good when their scent does not hit others in the nose. If your colleagues are forced to open the office windows so that after you leave, the smell of your eau de toilette disappears as soon as possible, this makes a truly terrible impression.

For other personal hygiene products - such as toothpaste, mouthwash and deodorants - suffice it to say that it is simply impossible to do without them when working in a team.

When someone from co-workers do not look after themselves

Should I tell a colleague that his breath smells bad, his body sweats noticeably, there is a lot of dandruff in his hair, etc. The answer to this question is primarily determined by what kind of relationship you have with this employee. It is always difficult to make such comments, but if a person really has no idea that others may be unpleasant to communicate with him, then, despite some initial awkwardness, he will later be grateful for your help.

You can say: “Mikhail, you yourself probably don’t notice this, but when talking to you, you can smell an unpleasant smell. I thought it would be better for me to tell you about this than to wait for someone else to pay attention to it, ”or:“ Natasha, I think you have the same problem with sweating as I do. I just didn't know what to do until I bought one great deodorant. It's over now. I think if you use this deodorant, you will be fine too. " Even if you have never sweated in your life, expressing your opinion on a very delicate problem in this way, you, without offending Ann's feelings, will help her to make sure that all employees in the same office with her do not experience unpleasant sensations from her sweating. ...

An employee's boss, who would not hurt to pay more attention to personal hygiene, especially if the issue of raising the latter in the position is being considered, could help the subordinate in the same way. “Timofey, you do a great job, and I'm going to recommend you for the position of vice president of the company, but you just have to do something about your sweating (bad breath, dandruff, the manner of holding yourself at the table, clothes, etc.) before I bring your appointment to the board of directors. "

Regardless of whether it is a close friend or just a nodding acquaintance, all of us, of course, should help a man who has the zipper on his trousers, or a woman, when her blouse is unbuttoned, someone who has spinach stuck in her teeth, the remnants of borscht from an ugly spot has spread out on the skirt, or there is an ugly label stitched from the inside to the collar of the sweater. Not a single employee comes to work deliberately staining his mouth with food leftovers or unbuttoning his fly, and if everyone else “politely” keeps silent, his embarrassment when he discovers his mistake with frustration will be much stronger than when someone quietly take him aside and advise you to correct the situation.

You can just come up and quietly say: "Sergei, I'm sorry, but your zipper is unzipped," or: "Katya, take my mirror - it seems that you have something stuck in your teeth." Of course, it's unpleasant to hear this from a colleague, but on the other hand, what would you prefer - to find out from someone that you have a mess in your suit, or to walk around the office with your fly unbuttoned all day without even knowing it? So the rest are of the same opinion.

The appearance of a woman

How you should look depends a lot on the nature of the institution in which you serve. An image that is perfectly acceptable for a model house employee may turn out to be completely inappropriate in a brokerage office. The definition "inappropriate" has several meanings in this case. For women, this means wearing emphatically elegant dresses, overly fluffy hairstyles, overusing cosmetics and jewelry, being casual in clothes, wearing flashy colors and defiant models.

Even if after work you are used to looking elegant and sexy, the latter is unnecessary at work. Your manner of dressing reflects not only your own opinion of yourself, but also what kind of attitude you claim to yourself from the people around you. If you want to show your coworkers, bosses, customers and clients that you consider yourself to be high-class businessmen, you should not wear too short skirts or deep-cut blouses at work.

When traveling to conferences and business meetings held at resort hotels and clubs, a woman should take with her toilets suitable for different situations, as well as sportswear for playing tennis or golf, bathing suits, etc. At meetings of this kind, the dress can be more relaxed than in the conditions of everyday work in a serious institution. Therefore, during the trip, strict business suit can be replaced with more convenient things. However, this does not mean that you can go everywhere in jeans and short-sleeved shirts.

At such meetings, suits that correspond to your professional status are appropriate - pants made of fleecy fabric with jackets, skirts with blouses, knitted items, etc., that is, such outfits that occupy an intermediate place between a formal business suit and sportswear. At conferences held in cities, as a rule, dress more formally, following a business style. Before such a trip, a woman should find out what events should be held there - at some conferences, formal evening receptions are often scheduled, at other meetings - trips to nature, picnics and other similar entertainment.

Male appearance

Choosing his clothes, a man should remember that individual details should be in harmony with each other. It is necessary to ensure that the fabric of the suit is not full of stripes of different widths; shirts and ties did not look worn; socks would be of such length that a bare leg does not peep out from under the leg, and the color of the socks must be matched to the suit; shirt collars should be in line with modern fashion, as should the lapels of the jacket, as well as the width and cut of the trousers.

A bad impression on others is made by catchy jewelry, hair on the chest, visible through an unbuttoned or too thin shirt, too slicked, scented or, conversely, oily hair on the head. The mustache or beard, if any, should always be trimmed neatly. Shoes are best worn in soft, matte leather rather than patent leather; in addition, cowboy boots and coarse boots that do not match the style of formal attire should not be worn on duty.

Of course, people who work in organizations with a strict dress code should bother the most on this topic, and those who find themselves in creative professions in general, you can even walk in shorts if it helps your career or promotes self-expression.

Traveling to conferences and business meetings, as a rule, does not cause men to think about the choice of clothing. If events are held in cities, as a rule, their participants are dressed in the same way as at work, and if in a rural or resort area, you can take shirts, jackets and sports trousers with you. As soon as a reception is supposed to be held during the meeting, you need to bring a dark suit or an output jacket with you. In any case, before packing, it is better to find out in advance the program of the planned meeting.

4 . Uvlosing or leaving the slaveoty

When you fire

An employer who is forced to fire an employee is often more upset himself than an unsuccessful employee. It is not easy to kick a person out of work, and many managers often pace the office for hours before making such a crucial decision. Will the employer be accused of injustice? Will the rest of the staff support him? Will he then have to get bogged down in the routine of litigation? Yes, firing an employee is not an easy task.

As constructive as to own dismissal, you must also approach the dismissal of your employees.

Be specific. As soon as your company has decided to close one of its divisions and reduce its entire staff, so tell about it. If, as a result of the merger of two companies, there is an excess number of employees, tell us about the criteria that guided you when determining who should be fired and who should be left at work: age parameters, special qualities, high adaptability, etc. Sometimes it is easier for a person to find out that he was fired through no fault of his own, but due to the circumstances that he could not influence in any way.

If you have to fire one of the employees, then the situation is more complicated. There are many reasons that can lead you to take this step: ineffectiveness of his work, cheating, anxiety brought to him by other employees, inability to communicate with people, refusal to obey orders from management, lack of initiative, lack of ability to solve problems, laziness, lack of dedication , inability to complete what has been started, etc. In general, the list of these reasons can be continued indefinitely. While any of them can be a reason for dismissal, you should not call them who you are about to fire - they are all too vague.

Instead, indicate specific manifestations of one or more of the indicated deficiencies, saying, for example:

- "The hospitality invoices you submitted turned out to be fake," or:

- “You continue to leave for two hours every day at lunchtime,” or:

"You refused to accompany sales representatives when they were supposed to go to meet with customers."

It is difficult to object to specific arguments - facts are stubborn things. Prepare to fire the employee in advance, so that by the time he is put on

with this in mind, you could provide documents explaining the reasons for his dismissal, and remind him that he was repeatedly warned before. A well-founded dismissal case is based on excerpts from the employee's dossier for a fairly long period of time, and all warnings issued, as well as recommendations for revising his behavior, should be stored there. Copies of such documents must be filed with employees' personal files. They should be used in a decisive conversation.

If you are convinced of the need to fire an employee, take action without delay. Don't let the fired person stay at the firm any longer, offer him or her severance pay and ask to leave the service as soon as possible.

Makeup and hairstyle

It is best to stick to the golden mean in this matter. Do not rush to extremes from complete absence makeup before applying evening makeup that is inappropriate for work. Your makeup looks right if: the tonal base is elusive, smooth color transitions and blurred borders, the eyes are a little emphasized, a light classic make-up. The main goal is to instill confidence by highlighting dignity and hiding flaws. Forget about war paint or carelessness in applying cosmetics. My personal advice is to take a make-up course for yourself. And remember, do not pretend to be in the workplace, there is a ladies' room for this.

As for the hairstyle, it should look something like this: clean hair, neatly styled, not overloaded with styling products. If you work in a serious company or are involved in important negotiations, then hair below the shoulders should be gathered in a bun or ponytail, with invisibility or discreet hair ties.

clothing

Your appearance testifies to your professionalism as much as your skills. Here style, relevance and restraint are paramount. All organizations have their own rules regarding the dress code of employees, and, perhaps, they are completely absent. The topic is very extensive to fit all the nuances in one paragraph. However, there are several basic rules of good manners, which are unshakable anytime, anywhere, when we talk about business etiquette. Namely: do not wear mini-skirts, tight-fitting dresses, things with a deep neckline, do not expose the navel. When buying a thing, look at the quality of the fabric and how much it wrinkles. Your clothes should always be clean and ironed. As for shoes, I recommend refraining from high heels (maximum 8cm). Shoes should always be clean, and it is advisable that you have a special replacement pair of shoes for work, which you do not wear in everyday life.

Perfume

Remember, it is very easy to overdo it with perfume. Being on close range with other employees, especially in a small room, think about how strongly others might feel about your perfume. If you can hear it clearly, you can be sure that others are already crazy. Stick to the less is more principle.

The scent of perfume is something personal, and only the closest ones should notice it. Take care of your colleagues and, of course, clients, whom you can simply push away with the haunting scent.

Remember that expensive scent is natural and fresh, but by no means heavy, sweet and suffocating. It may be better to use scented oils or lotions with your favorite scent if the job involves direct contact with people. Or, apply eau de toilette in one of these ways: first, when you spray a little perfume in the air directly in front of you and pass through the cloud instead of applying it to the pulse points; the second option is to spray the perfume on a hairbrush and comb.

Arms

Your hands are an indicator of grooming and respect for customers. When people ask me what a perfect manicure should look like office workerI always say these are short, neat nails with a solid finish. Colors: classic transparent pink, as it is the most unassuming to care for and always looks feminine and stylish; flesh tones, slightly more matte; classic red is beyond competition (this can include both dark red and burgundy), as well as varnishes of the color of precious metals - sapphire blue, emerald, purple-amethyst. I do not recommend rhinestones and drawings on the nails.

Have a snack?

Lunches and snacks at the workplace are a common thing. Few people think about process aesthetics, hygiene and smells. If your work is directly related to meetings and negotiations, when clients can see you, then, of course, this is unacceptable, the question of manners and elementary service is obvious. You can take a break and go to the dining room or to the designated dining area. And if there is no such room, then this good reason offer innovation to the life of the entire office. Cups of tea and coffee, plates or containers with crumbs have not yet painted any workplace, and the likelihood of getting dirty or pouring something on yourself increases by 200%. Obviously, but it's still worth saying: business etiquette and dishes with onions and garlic are incompatible things.

Topic for discussion

There are topics that should not be discussed with colleagues, so as not to worry in the future about your image in the team and avoid unnecessary stories about you, even if you think that these people can be completely trusted. In particular:

Your promotion / absence

Salary

The cost of someone else's things

Colleagues' mistakes and gossip

Personal topics (age, absence of children, divorce, illness)

I especially recommend refraining from talking on abstract topics when clients are nearby, as they want to see professionalism and competence in you, and laughter and conversations of employees communicating with each other can be repulsive.

Greetings

Entering the premises, we are the first to greet the colleagues who are there. The junior in status / position is the first to verbally greet the senior. And the exchange of handshakes from the opposite - here the elder takes the initiative. Whenever a customer or customer comes to you, always get up from your seat to greet them. We do not shake hands across the table, nor do we hold our hands in our pockets. In Europe, in business etiquette, the exchange of handshakes, as a ritual, is mandatory, in our country many are afraid to do this, but in vain.

Not a woman, but an employee

This phrase contains the main difference between business etiquette and secular etiquette - a woman no longer has privileges, here she has an equal status with a man. Some examples for clarity:

If in secular etiquette a man opens the door, letting a woman forward, then in a business environment the door is opened first by the one who stands closer to her.
At a social reception, a man pushes a chair for a woman and helps her to sit down, and at a business breakfast or lunch, everyone moves a chair for himself.
In ordinary life, a man always rises to greet a woman or an older person, and in business etiquette, a man and a woman always rise from a chair to greet a client or visitor, regardless of gender.

Why is it so accepted? In order not to be distracted from the main thing - from work.

Phone phone strife

If we are talking about a personal phone, then let it be on vibro or quiet melody mode so as not to distract others with extraneous sounds. Work is not the best place to talk about personal matters, so either we go to a secluded place, or we postpone it until after work. At important negotiations, business meetings in cafes and restaurants, the phone does not belong on the table.

There are also nuances in using a work phone. If we call, we definitely introduce ourselves and ask if it is convenient to talk. On weekdays, it is not recommended to make business calls during the first and last hours of work.

The call should be answered approximately after the third ring: the first - we are distracted from work, the second - we focus on the call, on the third - we think with what phrase we will answer.

If we are with someone and the work phone rings, then we always ask permission to answer and, if necessary, move away from the interlocutor so as not to distract with our conversation, but no more than for 2 minutes.

Etiquette and service

Knowing the rules of etiquette in the business and service environment is very important. Service, in difficult market conditions and high competition, plays a huge role and can actively influence the image and development of the organization. Each employee is the face of the company, and you need not only to know the rules, but also to follow them, to work on developing a culture of business etiquette. Remember how many times you personally did not make purchases or transactions due to the incompetence of an employee or his repulsive appearance, impolite or non-punctuality? Of course, a lot depends on both the manager and each employee, as the saying goes, "if you want to change the world, start with yourself."

In a business environment, as well as high life, there is a set of laws and regulations called etiquette. It is a kind of pass to the world of business people, a standard of communication in a business environment. Failure to comply with or ignorance of business etiquette often becomes a stumbling block, a barrier to successful negotiations, promoting your company and product on the market, building a career. The image of a professional is not formed immediately, not all of a sudden, and business etiquette, together with experience and expertise, plays an important role in this. A person is judged by his deeds, by his behavior and ability to build competent relationships in a business environment.

Rule one

Time is money

Punctuality, respect for someone else's time and competent knowledge of the basics of time management are the basis of the basics in the business world. You can be a bright charismatic presenter, an excellent negotiator, a professional manager, but you can be constantly late, steal someone else's time, waste your life on expectations, and empty idle chatter. It is unlikely that in this situation it will be possible to build long-term cooperation with large companies: in the business world, non-punctual people are not respected.

Partners, employers, colleagues, realizing that a person is constantly late, can pass a verdict-sentence to such a sufferer: unreliable, lagging behind time, from the rhythm modern life... An excuse, an apology will strengthen this impression, since politeness and respect for others do not need such companions.

There is only one way out: every business person must know and master the basics of time management, be able to plan his working day, correctly sort cases into important and urgent ones, delegate some of the routine tasks and control the course of events.

Second rule

Compliance with the dress code

The first impression of a person can be easily folded according to his appearance: a business suit, a neat hairstyle, harmoniously selected accessories. The appearance determines the status and position in society, can tell about the character and the inner world of a person much more than his words. Information is carried not only by speech, but also by clothes, hairstyle, details of the toilet. A challenge and provocation in appearance is a protest against society, its laws and foundations.

In many large companies, a separate chapter is given to the dress code in the corporate sales book. If an enterprise or organization does not have strict standards regarding the appearance of personnel, it is necessary to adhere to generally accepted norms and rules accepted in the business world.

Rule three

Desktop as a mirror of the inner world

Order on the desktop - order in the head. This old postulate should be carved in gold letters on the doors of any business office. You don't have to be a psychology guru to understand how and which employee works just by seeing their desk.

Heaped up with unwrapped papers, with a thick layer of dust on the table.

Pristine clean, without a single superfluous thing.

Lined with photographs of children, loved ones, flowers, souvenirs.

Strict order, smooth stacks of papers, books and folders. Everything is in its place.

Which employees, the owners of these desktops, are the most interesting for the employer?

Rule four

Literate speech, business writing style

Having learned to speak beautifully, competently, it is not difficult to transfer thoughts to paper, to learn how to write business letters. The main thing is not to fall to the other extreme: official letters, written in the dry language of textbooks, cause boredom and a desire to quickly close them, throw them into the trash.

The fifth rule

Respect for the interlocutor, partner, client

A selfish person who thinks only of himself, his own profit and income is not respected either in the business world or in his own company. A clerk who slammed the door in front of a client who turned to him at the end of the working day or before lunch. An employee talking loudly on the phone in the office where his colleagues work. A leader who does not know how to listen to his subordinates. A director using strong words and expressions in relation to others.

All these psychological portraits of characters who do not know business etiquette, people who are unable to understand another, hear him, help, solve a problem. The ability to respect other people's opinions is an important component of business etiquette.

Rule six

Compliance trade secrets

Almost every company has confidential information that is not subject to disclosure. An old poster of 1941 by the artist Nina Vatolina "Don't talk!" today it gets its second life and fits perfectly into the interior of many modern enterprises and organizations.

It is important for each manager from the very first days of his employees' work to issue an order on non-disclosure of commercial secrets and collect signatures of the entire team to familiarize themselves with it. It is clear that such a step will not be able to completely solve the issue of keeping the company's secret information, but this rule of business etiquette can serve as a marker for identifying disloyal employees.

Rule Seven

At work - work!

If you take a photograph of the working day of most employees in offices and businesses, the picture will be very depressing. Eighty percent of the working time is spent on gossip, smoke breaks, tea drinking, visiting social networks, solving personal affairs. And only twenty percent - for the very work for which the salary is paid.

An employee who brings profit to the company quickly makes a dizzying career. The secret of his success is simple: 80% of his working time he works while others "rest".

Rule eight

Ability to listen and hear the opponent

The rarest gift given by nature: the ability to hear another, to understand him. In business, this gift brings millions, it has a precise definition - hearing for money. Each client, employee and business partner will surely tell about what he needs, what torments him, what he needs help with. It is only important to be able to hear and make a counter offer. In the business world, this skill is also important because it helps to save time, which is more valuable than money, because it cannot be saved.

Rule nine

Telephone etiquette

Business communication is impossible without telephone conversations, ethics in this case helps to quickly establish relations and conduct negotiations with dignity. Many business partners, clients judge the company by telephone conversations and employee responses on the phone.

You need to prepare for a telephone dialogue in advance: prepare questions to ask the interlocutor, clarify the time, names and dates that you may need in the conversation.

Personal calls during business hours are only allowed if absolutely necessary. Empty chatter on the phone interferes with colleagues, distracts the attention of employees and forms an image of a frivolous empty person.

Rule ten

Naticket - etiquette of communication on the Internet

Without the Internet, not a single enterprise can exist today. The ability to communicate in e-mail correspondence, comment on business articles and respond to requests and requests from customers on the company's website shows the business level of the employee.

Each appeal must be personal, personal, the letter must be signed with the name of the performer, give full contact information - the name of the company, postal address, phone number, nickname in the Skype program, the address of the corporate website, the operating hours of the enterprise.

Rule eleven

Reception of delegations

The protocol reception of delegations is a separate part of business etiquette, including a long list of actions for meeting, accommodation, presentation, acquaintance of delegation members with representatives of the host side. Business meeting minutes, presenting gifts, business souvenirs, flowers, company and product presentation, behavior at a buffet table or banquet - all these issues are scrupulously described in thick books on business protocol.

When meeting foreign delegations, the features of national etiquette are added to the generally accepted set of business rules.

Rule twelve

Business negotiations

One of the most important rules of business etiquette is the ability to conduct competent negotiations, bring them to a specific result. In order for the negotiations to be held at a high level, it is necessary to define clear goals, draw up an accurate plan, and choose a convenient time and place for both parties before starting.

At the first stage of negotiations, it is necessary to grab the attention of the interlocutor, creating a trusting atmosphere. During the conversation, you need to mark for yourself the stages of the negotiation and complete them immediately after the intended goal is achieved. All results of the negotiations should be recorded and analyzed.

Rule thirteen

The boss-subordinate relationship

According to the rules of business etiquette, a manager should treat all employees equally, equally, while maintaining a reasonable distance. Remarks to subordinates should always be done face to face, it is logical to organize a demonstrative public "flogging" after the employee has not responded to the censure of the boss.

It is necessary to give orders, give oral assignments to the boss clearly, specifically, receive feedback, control the process, and analyze the effectiveness of execution.

The subordinate must follow the orders and orders of the head, while he has the right to express his own point of view, to give advice on how to improve the solution of a particular issue.

Rule fourteen

Team relations between employees

The microclimate in the team largely depends on what kind of relationship has developed in the company between colleagues. Equal, benevolent, respectful relationships are the basis of a healthy team. If one of the colleagues makes a mistake or a mistake, it is important for colleagues to learn not to ridicule him, but to correctly point out shortcomings in the work, offer their help.

Office romances, mutual hatred, cold war, gray cardinals and office plankton, intrigues against each other are evil forces that interfere with the work environment and the solution of the main tasks of the team.

Rule fifteen

Business gestures

This part of business etiquette deserves several volumes of description with colorful pictures. Gestures, manners, facial expressions can tell more words about a person. The employee's movements during working hours should be energetic, not sluggish, not slowed down. Gait - confident, while swinging your arms and taking very large steps is not recommended. Erect posture, confident gaze, lack of fuss in movements are signs of a person of action.

A handshake is the only tactile gesture of touching an interlocutor that is allowed in a business environment. Patches on the shoulder, warm hugs, kisses, and other gestures of friendliness are possible only among very close partners and relatives. When shaking hands, the hand should not be lethargic, damp or cold. It is not accepted to shake or squeeze the interlocutor's hand for a long time.

Controlling words, text or thoughts is not difficult at all, gestures and facial expressions are much more difficult to control. An intelligent interlocutor will instantly understand intention or deception by certain gestures and body movements. Business literature offers to help books by Alan Pease "Body Language" and Paul Ekman "The Psychology of Lies. Fool me if you can "

Notes in a business notebook

68% of business negotiations and transactions in Russia did not take place due to the fact that entrepreneurs did not know the rules of business etiquette. Ignorance of the law does not absolve one from responsibility and leads to loss of authority, money and business.

The main difference between business etiquette and secular etiquette is that in this set of rules, the priority of subordination is in the first place. Regardless of age and gender, the subordinate is below the leader in the hierarchy.

Business is done by people who have not only smart thoughts, enterprise and creativity, but also emotions. Failure to comply with business etiquette always causes negative feelings. Only ten to fifteen percent of business people are successful, while adherence to business etiquette always comes first.

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