How to answer the sample to requests. Business letters. Exceptions are cases

The response letter acts as a text dependent on the composition and subject to the request letter. The answer must be referenced to the primary letter and its topic. In both letters, aspects of the content in the sequence of their presentation, terminology, formulation and reference system are required.

The letter response with a positive solution is built according to the following scheme:

  • repeating the content of the request using stable linguistic formulas, for example: to your request for the supply of spare parts to. We inform ; In response to your request about. We guide. ;
  • a summary of information on request.

The letter response with the refusal is built as follows:

  • repetition of the content of the request (in form, similar to a letter with a positive decision);
  • reasoned indication of the cause (or reasons), according to which the request cannot be satisfied or why the proposal cannot be accepted;
  • stating the failure or deviation of the sentence.

In the letter-refusal, it is especially important to use vocabulary that helps the sender of the letter to remain polite, caring for the preservation of the self-esteem of the recipient of such a letter. A number of situations, such as the failure of the failure, a positive decision delay, disagreement, implies the use of words expressing in the beginning of a key phrase expressing regret, for example: with regret you are forced to report the impossibility to satisfy your request. ; Unfortunately, we cannot agree to your conditions. ; To deep regret, problems with. Do not allow us to take advantage of your offer soon. etc.

When responding to commercial request Seller, if it can immediately satisfy the request of the buyer and to deliver the goods, directs a proposal (offer). Otherwise, he can send a failure letter, guided by the above rules, or a letter in which the necessary information informs:

  • about accepting a request for consideration;
  • about finding out the possibilities of supplying the goods of interest to the buyer;
  • about changing the query conditions (change in the number of goods, models, brands, delivery time, etc.);
  • on the promise to send a proposal for the supply of goods of interest to the buyer.

In this case, when drawing up a letter of response, you can be guided by the following key phrases:

  • We inform me in mind large demand on this product. ;
  • Going towards your wishes. ;
  • We will gladly give a positive answer to your request for discounts, if. ;
  • Unfortunately, we cannot go to your terms of payment, however. ;
  • As a long-time partner, you, of course, are well known that. ;
  • We are ready to take into account all your comments. ;
  • Given your considerations on this issue. ;
  • We hope you will be interested in our offer. ;
  • You will probably be interested in a new approach to this problem (our offer). etc.

How to write a letter-answer?

The answer letter is a business letter that is drawn up in response to an official request or a letter request. Such a letter may contain both positive and negative decision (in this case it is a letter of refusal).

Since we are talking about a business correspondence, there are a number of certain rules that need to follow when writing a letter:

In case of receipt of a letter of request or request, you need to give an official response as quickly as possible. Delegation can, first, put your organization in the unwinic light and give your companions or customers a reason to consider you an unreliable partner. Secondly, a late response often leads to more serious consequences: disrupting supply, violation of contractual conditions, etc.

Any business letter should be issued on the company's branded form (if any), contain all the required details of both parties and the weekend of the document (full name of organizations, addresses, orgs, TIN, registration number, date of drawing up, signature, indication of the contractor, etc.) .

The response letter is a composite and thematic dependent document with respect to the request, directly in response to which it is compiled. That is, the response should contain the same terms, formulations, the coincidence of the main semantic aspects and the sequence of presentation is maintained. There must also be a reference to the primary document. However, do not forget about the literacy of the presentation. If suddenly in the initiative document contains grammatical and punctuation errors, it should not be transferred to the response text.

As mentioned above, a written response may contain a positive or negative decision. In the first case, the answer must repeat the content of the request letter and include certain sustainable wording. For example: "In response to the request of your company about ... We inform / send / provide information ... etc.." Next, follows the summary of the information that you have requested.

As for a negative response, such a letter is built as follows:

  • query content (you can express gratitude for contacting your company);
  • causes of data failure or satisfaction of another request;
  • stating the proposal of the sentence or failure.

If you refuse, you should use polite wording so as not to offend the sender of the query. Possible options: "To our deep chagrin ...", "are forced to report with regret", "Unfortunately, our company does not have the opportunity to take advantage of your offer ...".

In addition, it is recommended if you refer to a request to any information to report the addressee on those organizations that are able to provide the required information when and under what conditions they can do this (if you have the relevant data).

Sample document: Letter-answer

If you have questions about this topic, you can ask them in the comments.

Letter-response sample

A written request requires a motivated deployed response. Letter-answer - that required documentwhich is worth writing in such cases. The message is compiled in free form and has a lot in common with the help. The information sheet contains a limited frame framework and must only be responsible for the question. The answer letter is easy to write even an experienced person, having a computer and a printer at hand. The page of this resource provides an opportunity to download free and apply a sample paper discussed in life.

  • Address and name of the institution to whom a letter is sent to the answer;

The letter response is best transmitted personally to the addressee. In return, you need to get a mark on obtaining on the second instance. If you send a person's response personally is not possible, you need to use postal services by sending a document with notification and investment describing. The existing sample and a complex of other forms and examples on the site will help you make the necessary appeal by our own. Most templates have the easiest format and can be easily edited in the Mizrosoft Word. Enjoy use.

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Expert Tips - Consultant on Work and Career

Business correspondence - an integral component of many production processes. A considerable place in it occupy answers to official appeals of various organizations, including controlling. For such letters, official-business style is required, quite acceptable, moreover, bureaucratic revolutions are preferred. In them, there is no place to emotions, even if the requirements that the appeal received by you are illegal. Just follow these simple step-by-step tips, and you will be on the right track in your work and career.

- Internet access or printer;

- corporate form of organization;

- mail services, courier or personal visit to the destination office (not in all cases);

- The text of the letter to which you answer.

So, we will proceed to actions, tuned by a positive result.

To write a response, use the branded form. Do not forget to assign a letter outgoing number, register it at the secretary or in the office, put the date. After doing this, go to the following actions.

Addressing the answer to the person whose signature is under the letter. Usually it is the position and surname with the initials. Try to find out his name and patronymic. Make it with the help of the Internet or phone call directly to the organization from which the letter came. Usually at the bottom official letter The surname of the artist and his phone is indicated. This information will be useful with further interaction if it is necessary. However, the answer should be sent to the name of this, whose signature is under the appeal to you. In the "cap" the answer is enough for its initials. But the letter must be started with the appeal by the name of the patronymic: "Dear Ivan Ivanovich!" After doing this, go to the following actions.

At the very beginning of the answer, specify the output of the letter. Typically, official calls contain an outgoing number, the date is indicated. The generally accepted formulation of the first phrase: "In response to your letter (appeal, information request, a claim, a complaint, depending on the situation), we consider it necessary for the number of such a number (option - we can tell the following." After doing this, go to the following actions.

If any requirements or claims for you personally or your organization by the author of the letter, in your opinion, are illegal, indicate that they cannot be satisfied and explain the reason by referring to the provisions of the current legislation that those in your opinion, contradict. After doing this, go to the following actions.

Use at the end of the answer the wording "with respect". Do this will have to do, even if you think that the addressee of respect is not fit. However, it is not necessary to demonstrate this opinion. Do not forget to also specify your position, surname and initials. If you send an answer in the paper version, put your signature under it.

We hope the answer to the question - how to answer the official letter - contained information useful for you. Good luck in your work and career! To find an answer to the question you are interested in. Use the form - Site search.

Other materials

How to place a letter-answer

Attention

Ipc-zvezda.ru.

Banks often remind customers about debt on or new lending conditions. The person who would like to see in their team can be sent information about jobs and notification of employment. Some posts of employees of the company must be obtained in writing. This information O. disciplinary recovery and a reduction warning.



400 Bad Request

Sample answer letter

Is there a sufficient direction for the bailiff of an official written message with the application of the relevant copies of the documents that the debtor has not been working for a long time for a long time? In this situation current legislature Does not require the employer to admit any other documents to the executive list.

However, given that the employee quit before entering the executive list to the organization, it will be advisable to attach a copy of the order about the dismissal of the employee.

  • previous position;

Business letters

  • Apology letter

In response to your letter we inform that the employee does not work

Your request

Clinic Munich University - Medical Institution Maximum Support. Most often, patients fall to us for treatment towards their therapist or after an inspection of a specialist or stay in another hospital.

We carefully check whether we can provide medical care in our clinic on your request.

Huge help in processing your request will provide us with the information you provide.

The necessary information

  • description of the ailments experienced by you, as well as the reasons for your appeal
  • translation of the actual medical detention to German or English

    • Additional Information

  • actual results of analyzes
  • the results of the conducted radiological surveys (CT, MRT, PET, etc.) in German or English
  • operation Report (if it was conducted)
  • the results of histological analysis (if biopsy was conducted)

    • Send request

      In the event that you want to send the patient data to our address, you can use the following options:

    • save them in an anonymized JPEG format and send them to us in the appendix to your email letter.
    • make screenshots relevant for our analysis of snapshot fragments (3-5 pieces), save them in the form of a presentation in PowerPoint and send us a presentation by email
    • send us by mail disk, which also includes a medical extract based on the results of diagnostics

      • We can also create for you on our server a folder in Dropbox, where you can download your documents.

    The contact person

      Your request you can directly send to a specific clinic. Most often it makes sense to do only if it comes to outpatient treatment.

      Sustainable business correspondence revolutions

      If you decide to contact us about the complex medical problemIt is best to contact our department for working with foreign patients. In this case, your request will be processed much faster.

    Application time deadlines

      We carefully check the information received from you for its completeness in order to find out if we can make any assumptions on the basis of it. In case you provided information in full, the duration of processing your request will depend on the complexity of your problem. On the final answer on your request, you can count on the expiration about five working days.

    Treatment Plan and Appointment of Consultations / Surveys

      After we have processed your application, you will receive from us:

    • Treatment plan - approximate description of the prescribed treatment
    • Payment plan - Approximate Calculation of the cost of treatment
    • Schedule - Dates of designated surveys / consultations from a doctor and hospitalization

    Payment plan

      As a state medical institution, we are interested in ensuring different transparency regarding the cost of our services.

      The cost of our services is focused on the tariff framework adopted in Germany, as well as current legislation. We can tell the exact cost of services to you, unfortunately, only at the end of therapy.

      The cost of treatment depends on the complexity and volume of surveys conducted, therapy. Most often the rule is true: the heavier patient's disease and the more difficult the therapy, the more expensive value of the entire treatment. For this reason, at the very beginning of treatment it is difficult to accurately appreciate its final value.

    In response to your letter we inform that the employee does not work

    Our usual conditions - cash, without discounts, without freight documents for payment details in the attached instance of general terms of delivery (copy of the contract) The remaining conditions - according to the general terms of the supply (sales), this offer is pleased to confirm (consider) to (date) (within ... Days from the date of receipt of the letter), please send the answer no later than (date) (within ... weeks from the date of this letter) This offer is valid (date) ... month from the date of receipt of the letter of the condition for receiving your acceptance by fax within ... days from the date of receipt This letter in the event that the goods are not sold before receiving your answer to send an answer (us) by return mail (consider our offer, to report whether you are interested in the purchase of the goods offered), please take into account the implementation of the goods and make a decision as quickly as possible.

    How to place a letter-answer

    According to the contract from ... (number) We are entitled to a discount of the textured value in the amount we have the right to refuse the acceptance of this batch of goods, gives us the right to apply to the arbitration of the basis of the right-handed right, we are taking into account (insist) objective reasonsyuyu (our long-lasting business relationship..., the fact that ...) We have agreed to accept this product if you provide us with a discount of 10%. We are ready in the form of an exception to accept this batch of goods, provided that you ... Based on the above, we ask you to replace ... LowyMumedically, we ask you in return The substandard goods send us a product in accordance with the terms of the contract to compensate the damage to us (pay out for, exaggerate, suppling) the missing goods to compensate the costs of ... The markdown should be ...% to lend our organization for the amount ... (Translate the cost ..

    In response to your letter we inform

    Dear ... We thank you for your request from ... for the delivery ... (Product name) Currently, we consider the possibility of providing you with suggestions for the goods you are interested in. It's a decision we will inform you in the very near future. Loil: Unfortunately, we cannot Reply to your request positively and send you a specific shipping offer (product name). We ask you to postpone this question before ... Either: ... and we inform you that you should contact our agent - firm ..., which will provide you with the necessary information According to the product you are interested in. With respect, the signature supply (offer) (directed if the seller can satisfy the request for the supply at once) indicate: 1. Product name2. The number and quality of goods3.

    price4. Delivery time5 Terms of payment6.

    Sustainable business correspondence revolutions

    After that labor contract Running, an employee stops listed in the state of the company, and he gets all the money in his hands, which he should receive, and a letter is sent to the attachment service. As it was already above, an executive list is settled in it.

    Dismissal of an alimenter and letter bailiffs when dismissing own willing Additional material assistance The law does not provide. 03/22/2018 Officer of the company "Mayak" N.V. Frolov applied to the personnel department for dismissal at their own request.

    Attention

    By the court decision, he must pay a part of the salary for the content of two children. It is necessary to determine the alimony deductions to make an accountant.

    Ipc-zvezda.ru.

    Banks often remind customers about debt on or new lending conditions. The person who would like to see in their team can be sent information about jobs and notification of employment. Some posts of employees of the company must be obtained in writing.

    In response to your request we inform the following

    These are information on disciplinary penalties and a reduction warning.


    Partners usually write new proposals, complaints and apologies. 4 Business letter must contain certain details, so it is better to immediately develop forms. The completed form can be sent by email as an attachment or print and send by ordinary mail simple or by registered mail.


    The top should be the name of your company, and even better the logo.

    400 Bad Request

    There must be information on the status, the general orientation, the specifics of the enterprise, the characteristics, the novelty of the goods, indication of the addressee (recipient, consumer), the nature of availability, location, etc. Name Password Confirm agreement with Privacy Policy K.T.V., Moscow, 15.04 23:32 A.I.A., Moscow, 13.03 12:10 Ch.Yu.V., Magnitogorsk, 10.03 08:15 S.V. Yu., Magnitogorsk, 26.02 08:29 K.A.V., Magnitogorsk, 15.02 09:49 Yu.Yu.u., Magnitogorsk, 05.02 21:08 Z.M.N., Russia, 01.01 16:39 D. A.N., Gatchina, 25.12 14:11 T.S.A., Prague, 25.12 12:48 Sh.O.N., Ulyanovsk, 13.12 11:48 Rating Terms Business Unit The weighted average cost Sonation Last Updates Acid Hyaluron (Acid Hyaluronic) Vitamins (from lat.

    Sample answer letter

    Is there a sufficient direction for the bailiff of an official written message with the application of the relevant copies of the documents that the debtor has not been working for a long time for a long time? In this situation, the current legislation does not require the employer to admit any other documents to the executive leaf. However, given that the employee quit before entering the executive list to the organization, it will be advisable to attach a copy of the order about the dismissal of the employee.

    I draw your attention that the employer is not obliged to inform the bailiff about the new place of the employee, or to learn information about it. Answer bails that person does not work

    • date of compilation and number of the execution sheet.
    • previous position;

    You must also specify the address of the organization in which the answer is sent.

    Business letters

    Letter response (sample) Read also:

    • Apology letter
    • How to write a letter of recommendation
    • Make up transmittal letter to documents

    A negative response If there is no possibility to satisfy a request or request, you must correctly report on the refusal. At the same time, as in the above version, the failure must be written in the same style as the initiating request.

    A negative response should be as correct as possible and contain objective reasons for refusal. In the event that there are prerequisites for making a positive solution on request, you can specify the conditions that are required for this.

    Note that it is unacceptable to make a negative response to the letter (the sample is presented below) in a rough tone. Moreover, the expression of sincere regret on the impossibility of meeting the request will be quite appropriate.

    The letter response with a positive solution is built according to the following scheme:

    • repeating the content of the request using sustainable linguistic formulas, for example: to your request for the supply of spare parts to report; In response to your request for aiming;
    • a summary of information on request.

    The letter response with the refusal is built as follows:

    • repetition of the content of the request (in form, similar to a letter with a positive decision);
    • reasoned indication of the cause (or reasons), according to which the request cannot be satisfied or why the proposal cannot be accepted;
    • stating the failure or deviation of the sentence.

    In the letter-refusal, it is especially important to use vocabulary that helps the sender of the letter to remain polite, caring for the preservation of the self-esteem of the recipient of such a letter.

    In response to your letter we inform that the employee does not work

    We inform that the missing number of goods will be shipped to you ... After receiving your claim, we immediately contacted (by the manufacturer) dear ... I confirm receipt of your letter from ... (month) ... (years) and inform you that your complaint has been adopted by us to consideration non-inflammed business Letters Letter-Offer (presentation) is sent to interest the potential partner in collaboration, the buyer - in the purchase, customer - the service often contains advertising techniques: the significance of the project is indirectly emphasized by the transfer of customer companies, implemented projects, recommendations, presentation letter reviews to inform New services, goods, opening a new center, shop, enterprises, etc. Provans to display individual image of the institution is written according to the template, in each individual case, the same issues are covered in different sequences.

    Letter request certainly requires a response. So, having received such a letter, you must decide: to satisfy the request or refuse. In case you decide to fulfill the request, you are responsible for:

    Ladies and gentlemen!

    . Express sincere thanks for the proposal to take part in the construction hotel complex

    . Carefully examining the proposed. You are a draft agreement, we decided to agree to share participation in construction (object name) will be carried out in the period from According to R.

    . Thanks again for the offer and hope that our cooperation will be fruitful and long

    . With respect I. best wishes

    . Ladies and gentlemen! (date) . You have requested to change the terms of payment for (Product Name) . We revised our with. You have decided to make changes, taking into account the argument. Your request. We send a changed version of our Agreement

    . We hope that new conditions will satisfy. You. FROM

    . Ladies and gentlemen!

    . Thank you for sending supplements and comments to the draft construction contract. After examining them, we recognized them substantially, agree with them and are ready to make them in the contract

    . Taking this opportunity, we would like to emphasize once again that according to the project of our Treaty on the construction of the bank. The contractor assumes the full responsibility for the organization and fulfillment of all bu surprised by Rob.

    . Construction works Will be performed by local firms that hire under the terms of the subcontract. Performance of work is to control highly qualified specialists, the cost of which is provided for by the conditions of the diploma.

    . We ask. You as soon as possible to consider the letter as soon as possible and, if there are no more points in the contract that caused the items. You doubt, inform you about readiness to sign a contract between our enterprises

    . We hope to quickly answer

    Of course, you can not always satisfy the request, take this or that offer and therefore are forced to refuse cooperation. The refusal must certainly be convincing, argued, correct and kindly friendly. Your task is to convince the recipient that you did not have another way out. It is not difficult to achieve this goal, it follows only at the beginning of the proposal to accept words that will significantly soften the tone of the refusal. To such cl, she belongs to: th: on w / sladle, sorry, very sorry, unfortunately, sincerely regret, sorry, we are very offended

    So, the refusal can be formulated like this:

    . Ladies and gentlemen!

    . We carefully studied. Your comments and additions to the project contract for the construction of clinics in the year on the terms "turnkey"

    . Unfortunately, we must inform you that we cannot agree on. Your suggestion. This is due to the following reasons:

    1. Proposed. You are 5% of the cost of the contract for mobilization costs - the amount 4 times less indicated in the contract project and cannot cover our costs for preparatory work

    2 8% of the cost of the contract in freely convertible currency not enough to purchase everything necessary for construction equipment 12% The contract specified in the draft contract, takes into account not only the cost of equipment at world prices, but also the cost of freight, insurance, as well as our costs for the organization of procurement and supply of equipment H on the construction ground.

    . In confirmation of the validity of our position to the letter add detailed calculations Volumes of mobilization expenses

    . We hope that, given the facts mentioned above,. You will agree to our terms of the contract signing

    . We remain with respect

    . Dear!

    . Thanks for the request from (date) to supply (Product Name)

    . Unfortunately, now we can not accept. Your offer and shipping (Product Name) Then what you need. You have sold to you for pre-orders for the current month

    . I sincerely regret that we cannot fulfill. Your order. We hope for mutually beneficial cooperation in the future

    . With respect and wishes of success..

    . Deep-valued gentleman/

    . Thanks for the interest shown to our organization (institutions, firms). Unfortunately, forced to report. You that the place of our General Representative in (the name of the country) already employed. Please pass the request again through months

    . We wish you success

    . Ladies and gentlemen!

    . We got. Your letter OT. (date) in which. You ask to maintain the charitable foundation "Holy. Mary" very annoying, but this year we have no opportunity to make even a minor charitable contribution

    Reply to letter request. Letter-answer

    . Respected! . Action contract for execution. You are charged for the advertising manager (date). We looked at. Your request for extension

    Contract for the next year. Sorry, but. Your work methods did not give the expected results, and therefore we are not interested in further cooperation from. You. We wish you success

    A written request requires a motivated deployed response. The response letter is the necessary document that is worth writing in such cases. The message is compiled in free form and has a lot in common with the help. The information sheet contains a limited frame framework and must only be responsible for the question. The answer letter is easy to write even an experienced person, having a computer and a printer at hand. The page of this resource provides an opportunity to download free and apply a sample paper discussed in life.

    Consider the main features that are included in the concept of a letter response. The meaning of the response is in business communication counterparties. A great way to settling problems in pretrial order allows you to save considerable means and the time of participants in legal relations.

    Samples of the introductory phrases of the text of the business letter

    Communication legitimacy is paper carrier Information compiled by all the rules of office work and having a genuine guidance visa. Electronic correspondence It is an unreliable option for evidence in court.

    Date: 2015-11-04

    The answer letter is compiled in free form and has a lot in common with the help. The page provides an opportunity to download a sample paper discussed.

    A written request requires a motivated deployed response.

    In response to your bummer I inform about

    The response letter is the necessary document that is worth writing in such cases. The message is compiled in free form and has a lot in common with the help. The information sheet contains a limited frame framework and must only be responsible for the question. The answer letter is easy to write even an experienced person, having a computer and a printer at hand. The page of this resource provides an opportunity to download free and apply a sample paper discussed in life.

    Consider the main features that are included in the concept of a letter response. The meaning of the response is in the business communication of counterparties. A great way to settling problems in pretrial order allows you to save considerable means and the time of participants in legal relations. The legitimacy of communication lies in the paper carrier of information drawn up by all rules of office work and having a genuine guidance visa. Electronic correspondence is an unreliable option for evidence in court.

    Mandatory items that make up a letter-answer

    • Address and name of the institution to whom a letter is sent to the answer;
    • Author's own data, contact phones;
    • Number, date and title of the narration;
    • A summary of the request to which the answer is compiled;
    • Clear and specific answers to the questions. Unnecessary to write is not necessary;
    • Respectful tone is welcome, but also the rigor is important;
    • Fixing the artist, signature and decipher the head, printing institutions.

    The letter response is best transmitted personally to the addressee. In return, you need to get a mark on obtaining on the second instance. If you send a person's response personally is not possible, you need to use postal services by sending a document with notification and investment describing. The existing sample and a complex of other forms and examples on the site will help you make the necessary appeal by our own. Most templates have the easiest format and can be easily edited in the Mizrosoft Word. Enjoy use.

    (It is the letter of the answer) - the standard norm of business ethics. As a rule, the requests are treated or potential partners of the company with a request to provide any information about the activities of the enterprise, goods, services, prices and discounts, or already existing counterparties, for example, to obtain information on the terms of delivery, payment, forwarding or adjusting documents and T ..

    Files

    The response to the request is official and is part of the company's business workflow.

    General Response Rules

    First of all, it should be remembered that the answer should write exactly the employee of the enterprise, whose name was written in the original letter. Exceptions are possible only for those cases, if this employee is missing for any reason (sick leave, business trip. Dismissal) - then the answer can write the one who replaces the missing time.

    Language and feeding of messages should mirrorly reflect a request letter. In other words, in the text it is desirable to use the same form of treatment that the sender of the request applied, the same vocabulary, terminology, language turns and the sequence of presentation, of course, provided that the author of the initiative message has shown himself as a competent and correct person.

    It is necessary to specify a link to the number and date of the incoming message, but it is impossible to repeat the errors made by the author of the request and undesirable to indicate them in response to the letter (only if this does not apply to the specific activity of the company).

    The answer to the request can be both positive and negative.

    • A positive answer must be as detailed as possible.
    • and negative - reasonable and extremely correct.

    In addition, when refusing to request a good tone will inform its author information about, under what circumstances the answer can be positive.

    In any case, the response letter must be drawn up in the most polite form. It is advisable to avoid empty unsubsions and even in the absence of the necessary information to write the answer restrained, politely and respectful In relation to the request of the request. Roughness, exactly, as well as false information is completely unacceptable.

    How to make an answer to the request

    The form of filing and execution of a response to a letter request can play a decisive role in relations between organizations. That is why it should be treated very carefully, adhering to certain rules.

    First of all, before making a response letter, it follows in any convenient way to inform the sender about receiving the request. Further, if you have all the necessary information you can proceed to the answer. The sooner the response message is written, the better, but if currently the requested information is missing, it is better to pay with the letter.

    The response structure is quite standard from the point of view of office work.

    1. At the top of the message (right or left), you need to write the name of the sender's company (with an address and phone address), as well as a specific employee, on behalf of which the answer is drawn up.
    2. The following is similar to the recipient.
    3. After that, the answer itself is written. It must fully comply with the essence of the request and, if the requesting in his letter asked at once a few questions broken into individual items, the answer should be written exactly in the same format. If anyone is attached to any additional informationThis must be reflected in the text of the letter, noting separately.
    4. Similarly, if the circumstances require, in response, you can include references to some laws, regulatory and legal acts.

    How to place a letter-answer

    The answer can be written

    • as in handwritten form (mostly do it when the request itself comes in a similar format),
    • so in the printed (this method significantly saves time).

    It can be issued on a simple sheet A4 format or on the company's branded form - the second option allows you to not drive the company's details, and it looks much more solid. The answer must necessarily contain signature An employee who represents the organization indicating his position. It is not necessary to put the print, because Since 2016, the requirement of the Law on Application legal entities Stamps and seals have lost its strength.

    The answer is made in a single copy, Before sending it, it needs to be numbered (in accordance with the internal document flow of the company), as well as to put the date.

    The letter information needs to be made to the outgoing documentation journal - if the response to the request is lost or disagreement with the counterparty, this will allow you to quickly understand the situation.

    How to send a letter

    The answer can be sent in different ways. Email or fax allow you to significantly save time. But if the letter contains particularly valuable information or the original documents and the sender is interested in the guaranteed receipt of the message, you should use the services of the Russian Post, sending an answer by registered mail With a receipt notice.

    Will the answer to the answer letter

    Almost all business letters require a response, but this rule has an exception.

    The letter-response does not need any answer, since it initially does not contain any requests, requests and suggestions. In fact, it contains only the information that was required by the second party.

    At the same time, it was the letter-response that can be the starting point for the conclusion of a profitable contract or transaction, as well as a simple and accessible way to resolve any problems and difficulties in relationships between partners.

    We will tell you what letters need to answer. Explain how to make up and make an answer in accordance with the requirements of the new GOST.

    Download useful documents:

    When you need to answer the official letter

    Letter-Regulation

    Such letters are sent, as a rule, superior and headquarters, industry ministries and departments, supervisory authorities and executive authorities.

    The answer to the letter containing the order must be prepared by the deadline that is specified in the incoming document. An order letter after the introductory part may contain phrases: "In connection with the foregoing, I propose ...", "Taking into account this before .... 2019 must be prepared and sent to our address .... "," In pursuance of the provisions of the law .... On the time before ... 2019 to provide ... ".

    Letter request

    This letter contains a request sent to the addressee. As a rule, the purpose of the document is to get certain information, goods or services in which the author needs. This category of incoming documentation is issued on letter blank. It contains such phrases: "Please notify you ...", "Please inform you ...", "Please accept measures ...", etc.

    In some cases, business paper may not contain a direct request, but a wish. For example, "We hope for consideration of the appeal ...". In this case, the document must contain the disposal or a description of the situation that requires to take certain measures.

    Letter request: sample

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    There are situations where one letter request contains in several stages. In this case, the design rules require that each of them be described in a separate paragraph. At the same time, each subsequent paragraph containing the petition should be started with the words "We also ask you to take action ...", "I apologize to pay attention to ...", "At the same time, we ask you to consider ...", etc.

    An inquiry

    A letter response to a request must be submitted. Despite the fact that requests and letters requests are very similar to style and content, the request has one distinctive feature - the rationale for the document.


    Request letters relate to service letters that send the addressee to obtain certain information, documents and business papers. This document has a rationale that indicates the author of the request. As a justification, he may indicate a reference to state document, regulatory Act or the law, according to which the author has the right to get acquainted with information or business securities. Also, the rationale may be sent to organizational and legal instruments that allow you to familiarize yourself with certain information. And precisely because of the presence of a legitimate justification, the letter response to the request must be prepared and submitted. Below we give an example response to a request letter.

    Invitation letters

    At least invitations to various activities and do not require the addressee to send a letter-answer, in many cases a similar need dictates business etiquette. At the same time, the response message is desirable to issue as early as possible. If there is no such possibility, you can warn about the solution by calling the inviting party.

    How to write and place an answer to the incoming letter: sample

    The deadline for execution of the response to the letter depends on the content of the source document. When it comes to disposal, asking or request, in the source document usually establish either a specific date, or the period in which the answer is required. An invitation letter usually urgent response does not require, but the rules business etiquette We establish that report consent or refusal to the addressee should at least a week before the start date of the event in which he was invited to participate.

    When you want to make a letter, samples and examples can be downloaded on the Internet. But to use them, simply by rewriting the content, it is impossible. It is necessary to take into account not only the meaning, but also the style of the source document. rules business correspondence Require the answer to be in the same style as the request.

    The answer to the letter, which was issued in the form of a request or request, can be both positive and negative.

    Positiveletter-answer, sample

    Registration of a response to a letter standard, in accordance with GOST R 7.0.97-2016 and the Regulation on the office work approved in the organization. At the same time, in the introductory part, it is necessary to provide a link to the registration outgoing number of the original document assigned to it in the organization-sender. This will facilitate the recipient of your letter search for the source and will allow you to quickly remember the essence of the request or request directed to you.

    Negative answer to the letter official: sample

    If it is not possible to satisfy the request or request, as correct as possible, report refusal. At the same time, as in the option with a positive response, the refusal must be written in the same style as the request. A negative answer must contain objective reasons for refusal.

    In the event that there are prerequisites for accepting a positive solution, you can specify the conditions that are required for this. It is unacceptable to make a negative response to a letter in a rough tone. It will be appropriate to express sincere regret of the impossibility to satisfy the request. Such measures allow you to maintain business relationships.

    Sample negative letter-response to request

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    Requisites Letters-Answer

    In response to the official letter, it is not customary to indicate a variety of letters. It uses a standard form with a specific set of details. The letter blank contains two details that are not used in other types of forms:

    1. reference data on the organization;
    2. link to the registration number and the date of the received document.

    The presence of these details is the main sign of the official letter. In addition, in accordance with GOST R 7.0.97-2016, the following mandatory details must be filled in the letter:

    • name of company;
    • organization code;
    • the main state registration number (OGRN) of a legal entity;
    • taxpayer identification number / Code of the reason for registration;
    • date;
    • registration number;
    • destination;
    • title to the text (when drawing up a letter on the format of A4 format);
    • signature;
    • information about the artist.

    The answer letter is compiled in free form and has a lot in common with the help. The page provides an opportunity to download a sample paper discussed.

    A written request requires a motivated deployed response. The response letter is the necessary document that is worth writing in such cases. The message is compiled in free form and has a lot in common with the help. The information sheet contains a limited frame framework and must only be responsible for the question. The answer letter is easy to write even an experienced person, having a computer and a printer at hand. The page of this resource provides an opportunity to download free and apply a sample paper discussed in life.

    Consider the main features that are included in the concept of a letter response. The meaning of the response is in the business communication of counterparties. A great way to settling problems in pretrial order allows you to save considerable means and the time of participants in legal relations. The legitimacy of communication lies in the paper carrier of information drawn up by all rules of office work and having a genuine guidance visa. Electronic correspondence is an unreliable option for evidence in court.

    Mandatory items that make up a letter-answer

    :
    • Address and name of the institution to whom a letter is sent to the answer;
    • Author's own data, contact phones;
    • Number, date and title of the narration;
    • A summary of the request to which the answer is compiled;
    • Clear and specific answers to the questions. Unnecessary to write is not necessary;
    • Respectful tone is welcome, but also the rigor is important;
    • Fixing the artist, signature and decipher the head, printing institutions.
    The letter response is best transmitted personally to the addressee. In return, you need to get a mark on obtaining on the second instance. If you send a person's response personally is not possible, you need to use postal services by sending a document with notification and investment describing. The existing sample and a complex of other forms and examples on the site will help you make the necessary appeal by our own. Most templates have the easiest format and can be easily edited in the Mizrosoft Word. Enjoy use.

     

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