Job responsibilities of a grocery seller sample. An example of a job description for a grocery seller. Basic requirements for sellers and their job responsibilities

I. GENERAL PROVISIONS
1. Seller food products belongs to the category of workers.
2. Appointment and dismissal from it is made by order of the director general of the organization.
3. Requirements for qualifications.
Category II is assigned with at least 2 years of experience as a seller of category III food products.
Category I is assigned in the presence of secondary specialized education without presenting requirements for work experience or with work experience as a seller of food products
Category II for at least 5 years.
4. The grocery seller should know:
III category
- assortment, classification, characteristics, purpose, nutritional value and retail prices of goods;
- signs of good quality of goods; the rate of natural loss of goods and
the procedure for their cancellation;
- techniques and methods of active service of various contingents of buyers, taking into account their gender, age, level of knowledge about the product and other features;
- the device and rules of operation of the serviced trade and technological equipment;
design principles for surfacing showcases;
- ways to reduce commodity losses, labor costs, materials, electricity and increase income.
II category
- the main types of raw materials used for the manufacture of goods;
- signs of the grade of goods;
- methods of reducing the loss of goods during storage and sale;
- principles of design of in-store showcases;
- the main suppliers and features of the range and quality of their products;
- the basics of the arrangement of trade and technological equipment;
- basic principles of cost accounting, collective forms of organization and remuneration, scientific organization labor.
Category I
- the basics of dietary and balanced nutrition;
- the procedure for accepting goods from suppliers;
- basic requirements of standards and technical conditions to the quality of goods, containers and their
labeling;
- marriage rules;
- protozoa laboratory methods determining the quality of goods;
- rules for sampling and sampling to determine the food suitability of goods;
- progressive forms and methods of customer service; - principles of window display design;
- the procedure for conducting an inventory;
- the procedure for the preparation and execution of commodity reports, acts for marriage, shortages, re-grading of goods and acceptance certificates for the transfer of material values.

II. OFFICIAL RESPONSIBILITIES
Grocery seller:
III category
Customer service: offering and displaying products
Advising buyers on properties, flavors, culinary use and nutritional value certain types goods
Offer of new, interchangeable products and related assortment products
Cutting, weighing and packing goods, calculating the purchase price, checking the details of the receipt, issuing the purchase
Provision of services to buyers
Control over the timely replenishment of the working stock of goods, their safety, serviceability and correct operation of trade and technological equipment, cleanliness and order at the workplace
Monitoring the flow of buyers
Preparation of goods for sale: checking the name, quantity, grade, price, packaging condition and correct labeling of goods
Unpacking, Inspection appearance, bulkhead, wiping, stripping, cutting, cutting and cutting of goods
Preparation of the workplace: checking the availability and serviceability of equipment, inventory and tools, sharpening, straightening tools, installing weights and weights
Receiving and preparing packaging material
Placement and display of goods by groups, types and grades, taking into account the commodity neighborhood, frequency of demand and convenience of work
Filling in and attaching price labels
Registration of surfacing showcases and control over their condition
Counting checks (money) and submitting them in accordance with the established procedure
Control over the careful handling of containers and their storage
Cleaning of unsold goods and containers
Preparing goods for inventory
II category
In addition to the requirements for the seller of food products of the III category, performance of work: participation in the receipt of goods;
- notification to the administration of the arrival of goods that do not correspond to the labeling (invoice sheet);
- design of in-store showcases; studying the demand of buyers.

Category I
In addition to the requirements for the seller of food products of the III and II categories, the performance of work:
- receiving goods from the warehouse; determination of the quality of goods by organoleptic characteristics; selection of samples of goods for laboratory analysis;
- drawing up an application for equipment repair; the design of window displays and media on the goods available for sale;
- participation in the inventory; preparation of product reports, acts of marriage, shortage, re-grading of goods and acceptance certificates for the transfer of material values;
- resolution of disputes with buyers in the absence of representatives of the administration;
- supervising the work of lower category sellers and apprentices.

III. RIGHTS
The seller of food products has the right:
1. Submit to the management of the organization proposals for improving its activities
2. Carries out interaction with employees of the organization.
3. Sign and endorse documents within their competence.
4. Require the management of the organization to assist in the performance of their duties and rights.
IV. A RESPONSIBILITY
The grocery seller is responsible for:
1. For improper performance or non-performance of their duties provided for by this job description - within the limits determined by the current labor legislation of the Russian Federation.
2. For offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation Russian Federation.
3. For causing material damage- within the limits determined by the current labor and civil legislation of the Russian Federation.

The job description specifies the scope of duties and work that must be performed by a person holding a certain position. Job description in accordance with All-Russian classifier management documentation, or OKUD, OK 011-93 (approved by the Resolution of the State Standard dated 30.12.1993 No. 299) is referred to the documentation on organizational and regulatory regulation of the organization's activities. The group of such documents, along with the job description, includes, in particular, the rules of internal work schedule, provision about structural unit, staffing table.

Is the job description mandatory?

The Labor Code of the Russian Federation does not oblige employers to draw up job descriptions. Indeed, in an employment contract with an employee, his labor function should always be disclosed (work according to the position in accordance with staffing table, profession, specialty indicating qualifications or the specific type of work entrusted to him) (Article 57 of the Labor Code of the Russian Federation). Therefore, it is impossible to hold the employer accountable for the lack of job descriptions.

At the same time, it is the job description that is usually a document in which the employee's labor function is specified. The instruction contains a list of the employee's job duties, taking into account the specifics of the organization of production, labor and management, the rights of the employee and his responsibility (Letter from Rostrud dated November 30, 2009 No. 3520-6-1). Moreover, the job description usually not only discloses the labor function of the employee, but also provides qualification requirements, which are presented to the position held or work performed (Letter of Rostrud dated November 24, 2008 No. 6234-TZ).

The presence of job descriptions simplifies the process of interaction between the employee and the employer on the content of the labor function, the rights and obligations of the employee and the requirements for him. That is, all those questions that often arise in relationships with both existing employees and newly hired ones, as well as with applicants for a certain position.

Rostrud believes that the job description is necessary in the interests of both the employer and the employee. After all, the presence of a job description will help (Letter of Rostrud dated 09.08.2007 No. 3042-6-0):

objectively evaluate the employee's activities during the probationary period;
reasonably refuse to hire (after all, the instructions may contain additional requirements related to the business qualities of the employee);
to distribute labor functions between employees;
temporarily transfer the employee to another job;
evaluate the conscientiousness and completeness of the employee's job function.

That is why the preparation of job descriptions in the organization is advisable.

Such an instruction can be attached to employment contract or be approved as an independent document.

How the job description is drawn up

The job description is usually based on qualification characteristics, which are contained in qualification reference books (for example, in the Qualification reference manual of positions of managers, specialists and other employees, approved by the Resolution of the Ministry of Labor dated 21.08.1998 No. 37).

For workers who are hired in the professions of workers, to determine their labor function, uniform tariff and qualification reference books of work and professions of workers in the relevant industries are used. The instructions developed on the basis of such reference books are usually called production instructions. However, in order to unify and simplify internal documentation in the organization, instructions for blue-collar occupations are often also referred to as job descriptions.

Since the job description is an internal organizational and administrative document, the employer is obliged to familiarize the employee with it against signature when hiring him (before signing an employment contract) (

The job description of the seller is developed to streamline labor relations. The document contains a list functional responsibilities, clauses related to the rights, working conditions, employee responsibility. The sample form provided below can be used when drawing up a job description for a seller in a grocery store, non-food products, senior salesperson.

Sample of a typical job description for a seller

І. General Provisions

1. The seller belongs to the category of workers.

2. Appointment or dismissal of the seller is carried out by order of the director.

3. The seller reports directly to the manager / director.

4. A person who has at least a vocational secondary education, a duly executed medical book, who has completed an internship, without presenting requirements for work experience, is appointed to the position of a seller.

5. During the absence of the seller, his rights, responsibility, functional duties are transferred to another official, as reported in the relevant order.

6. The seller is guided in his activities:

the provisions of the Consumer Protection Law;
legislative acts of the Russian Federation;
established regulatory documents;
The charter of the company;
internal labor regulations;
orders, orders of the director / manager;
this job description.

7. The seller must know:

rules of communication with visitors trading floor;
rediscount requirements;
characteristics of goods;
orders for the accounting of inventory items;
provisions of safety regulations, labor protection standards.

II. Responsibilities of the seller

The seller is responsible for the following job duties:

1. Carry out customer service: consulting, demonstration, packaging of goods, calculation of its value, registration, issue of purchase.

2. Make timely re-stocking of goods. Control their safety, correct operation shop equipment, cleanliness in the trading floor.

3. Prepare goods for sale: check the conformity of names, quantities, assortments, prices, correct labeling; integrity of the package, visual inspection.

4. Prepare workplace, including checking the serviceability of equipment, inventory, tools.

5. Receive packaging material, prepare it for further use.

6. Arrange goods by groups, types and grades, taking into account the relevant requirements, convenience and safety of work.

7. Participate in filling out and placing price tags.

8. Counting cash, registering its turnover and handing it over in accordance with the established procedure.

9. Inform buyers about the quality, characteristics, features of the use of goods.

10. Offer visitors to the trading floor a similar, interchangeable or related product.

11. Study the objections, comments, arguments of the visitors to the trading floor.

12. To design showcases according to established standards and monitor their condition.

13. Take part in:

receipt of goods, to determine their quality by organoleptic characteristics and other indicators;
preparation of commodity reports, documents related to the receipt and transfer of material values;
conducting an inventory;
resolving disputes with buyers during the absence of administration representatives.

14. Inform the management about goods that do not correspond to the labeling and accompanying documentation.

15. Submit applications for replacement, repair of commercial equipment, inventory.

ІІІ. Rights

The seller has the right:

1. To receive information about draft decisions of the management concerning its activities.

2. Nominate for consideration the management:

proposals for improving work, rationalizing labor operations;
requirements to create conditions for the performance of their duties, rights.

4. Make independent decisions within their own competence.

5. Post requests and receive information used in the performance of their duties.

6. Draw the management's attention to the need to eliminate shortcomings in the company's activities.

7. Get everything Required documents, inventory, uniforms for the performance of the assigned tasks.

8. Do not start performing functional duties without ensuring proper working conditions and safety measures.

IV. A responsibility

The seller is responsible for:

1. Improper performance of their duties.

2. Material damage to the company, its employees, customers, contractors.

3. Failure to comply with the deadlines for performing labor operations.

4. Failure to comply with the provisions of instructions, orders, orders.

5. Providing employees of the company, its visitors inaccurate information about the goods.

6. Disclosure of personal data, confidential information.

7. Violation of requirements labor discipline, internal labor regulations, fire protection, safety measures.

V. Working conditions

1. The working conditions of the seller are determined by:

Labor Code of the Russian Federation;
safety regulations, internal labor regulations;
the requirements of the current sanitary and hygienic standards;
orders, orders of the company's management.

Oldest salesman

Oldest salesman - executive responsible for the work of sellers, cashiers and other subordinate personnel. The list of his functional duties includes tasks that differ from those assigned to an ordinary seller. These include:

1. Carrying out operations for accounting, acceptance, issue, storage Money and inventory items in compliance with the rules for their safety and maintenance of operational properties.

2. Drawing up and providing the management with consolidated reports for the required period of activity on the basis of receipts and expenditures.

3. Decoration of shop windows, commercial premises.

4. Entering and processing information into databases, working with warehouse accounting programs.

The senior salesperson should know:

rules for maintaining cashier's documents, drawing up consolidated reporting;
basics of working with computer programs database processing;
the established norms for the performance of labor operations by sellers, cashiers, and other subordinate personnel.

Salesman grocery store is considered one of the most popular and demanded professions, since all citizens use its offers and services. If it is possible to do without luxury goods, then it is impossible to live without food products, since it is necessary for human life support. Business entities whose main activity is sales open outlets in each area of the residential area, which determines the demand for the profession.

General Provisions

Grocery store clerk

The grocery store seller is hired and dismissed by order of the head of the subject entrepreneurial activity on the recommendation of the head of the unit. The employee must have a professional education. There are usually no requirements for work experience.

In carrying out work duties, the seller reports to the head of the unit and the employer. In doing so, he is guided by the internal documentation of the enterprise and current legislation.

Work specifics

Each workplace is characterized by individual characteristics, depending on the parameters of the object where sales are organized and the assortment orientation of trade items. These factors create isolated working conditions.

A prerequisite for obtaining admission to work is passing medical examination, the results of which the representatives of the certified medical and preventive institution must enter in the sanitary book. This is necessary to identify contraindications to the conduct of activities in this area associated with the general state of health and the presence of diseases related to the category of infectious diseases.

When finding employment in large retail outlets, you should be ready to work in any department, so the seller must be erudite in his business and thoroughly understand the intricacies and nuances of sales skills.

Specialized outlets sell a limited range of products, which significantly reduces the volume necessary knowledge concerning its characteristics. To adapt to a new place of work, the employee goes through probation, part of which is allocated by the employer for the internship. It involves the organization of training by the senior seller, during the time established by the order of the employer.

- necessary in labor relations a document that allows you to identify the basic requirements for employees of this profession and determine the range of their job responsibilities. The structure and features of the job description for a food seller, as well as job descriptions of sellers of some other profiles, will be discussed in this review.

Job description of a grocery seller: structure, features

its structure should correspond to documents of this kind. The peculiarities will consist in the requirements for candidates and the list of job duties of the employee, established based on the specifics of the profession, the direction of the employee's work and the type of activity of the organization.

Thus, when developing a job description for a food seller, it is necessary to adhere to the following structure:

At the beginning of the document, information on the agreement and approval of the instruction is indicated. First, after the word "Approved", the date of approval, the position of the head who approved the document is indicated, and his signature with a decryption is given. Further, after the word "Agreed", the data of employees and departments who participated in the development of the instructions are reflected.
The first section of the document is traditionally called “ General Provisions"And includes information about the requirements for a candidate for a position (age, education, work experience, special skills, etc.), a list of documents with which the employee must be familiar, the procedure for hiring, dismissing and replacing an employee, and also data on the place of the specified position in the general staff structure of the organization (to which employees this position belongs, who is the immediate boss, etc.).
The section listing the job responsibilities and rights of the employee is fundamental in the job description. It should be worked out as carefully as possible so as not to assign unnecessary, unnecessary functions to the employee and to fully reflect the responsibilities that are required. Rights naturally follow from the employee's job duties and are aimed at facilitating the performance of labor functions... As a rule, rights include all possible ways acquaintance with innovations related to the employee's work, as well as the right to make proposals for optimizing the workflow.
One of the main sections of the job description is devoted to the employee's responsibility for improper performance of his duties. For the position of a seller, this is especially important, since most often the seller is a financially responsible person. However, it must be remembered that the responsibility according to the job description should not be stricter than that provided for by labor legislation.
At the end of the job description, there may be a place for marks about the familiarization of employees with the document.

Job descriptions for sales assistant, non-food salesperson and senior salesperson

Despite the fact that the profession of a seller is quite universal, within its framework, some areas can be identified that can affect the content of the job description. The differences will be primarily in the requirements for the candidate for the position and, of course, in the list of job responsibilities.

So what are the differences in the job functions of food and non-food salespeople, sales assistant, and senior salesperson? The main task of a grocery seller is, of course, selling food. Accordingly, the requirements for the candidate and job responsibilities will be associated with the performance of this job task. On the contrary, the seller of non-food goods sells goods that cannot be eaten. Since the list of such goods is incredibly wide, the peculiarities of the labor duties of such a seller may reflect the specifics of the sale of a certain group of non-food products (for example, fabrics or household chemicals).

Don't know your rights?

The specifics of the job functions of the sales assistant and senior salesperson will not be in what they sell, but in how they do it. So, a sales assistant should not only sell the product to the buyer, that is, issue it, but also consult the consumer about the advantages of a particular product, its functionality, cost, etc. Such sellers, as a rule, sell household appliances, perfumery, cars.

The responsibilities of the senior salesperson, along with the sales function, include supervisory functions. The senior salesperson oversees the work of other salespeople and cashiers. In addition, his tasks may include replacing the head or commodity expert during their absence. Moreover, the senior seller often performs exclusively supervisory and substitute functions and is released from the obligation to sell the product.

Basic requirements for sellers and their job responsibilities

One of the most important requirements for candidates for the position of a salesperson is the presence of a medical record. In extreme cases, you may be offered to undergo an examination and start a medical record, already being on the staff of the organization. First of all, this requirement applies to sellers of food products, but sellers of other directions may also need a medical book. For example, a medical book is needed by a seller of perfumery and cosmetic products.

In addition, each organization can have its own requirements for education, work experience, age of the candidate for the position and additional skills of the applicant. For example, some salespeople may need to know foreign language or computer.

The main job responsibilities of the seller include:

complete set of goods on the shelf (placement, replenishment);
control over the shelf life of the goods;
sticker price tags and tracking the compliance of the price of goods;
assistance to buyers in choosing a product, stimulating sales;
control over the safety of goods in the hall;
maintaining cleanliness in the sales area;
receiving goods and preparing them for sale;
participation in inventories.

Thus, when developing a job description for a seller of both food products and other sales directions, it is necessary to build on not only the specifics of the work of the organization in which the applicant will work, but also the type of product that the employee will sell. This will determine both the requirements for the candidate for the position and the range of basic job responsibilities of the employee.

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