What documents are needed to open a courier service. Opening a delivery business from scratch. Unusual formats - detuning from competitors

Organizations daily need to send correspondence, goods and cargo using couriers. Therefore, debutant entrepreneurs are thinking about how to open a courier delivery service, bypassing the existing "pitfalls". In addition, to open and develop such a company does not need huge financial investments.

Existing services do not fully satisfy the demand for goods delivery services, therefore, such a business is a sought-after direction for novice merchants.

Often the delivery of goods by mail occurs with long delays. Good money is charged for urgency. Many begin to look for such a service, and some are thinking about how to open such a business.

Creating a company for the delivery of goods: the first steps

If you are a law-abiding entrepreneur, then you must follow the order in starting a business:

initially it is necessary to open and visit the tax authority for the official registration of the delivery company;
then - a bank in order to open a current account of its own service.

This concludes the basic legal formalities for business. The next stage is the solution of material issues, without which it is impossible to open a delivery company:

office;
equipment: computer, telephone, car;
advertising.

The ideal office is its own space. If you do not have enough money to buy, then use the lease.

How to start your own courier service from scratch

To open a delivery establishment, it is not necessary to look for an office in the city center.

Without technical support, a courier company will not be able to work. Computers, telephone and Internet connections, vehicles are needed. You can use your own car or rent.

But it is impossible to open or organize a profitable delivery business with one car. Several cars, mopeds, scooters or bicycles are needed. The latter will be useful during daytime traffic jams. An excellent solution is to hire couriers who have their own vehicles.

The territory served by couriers at first will be small. But if the delivery of orders takes place without the slightest delay, they will quickly find out about an open courier organization. Carefully fulfilling the requirements of the first customers will turn them into permanent ones for your business. This will help generate profits and serve as good publicity for the delivery agency.

If you want to open an international express delivery service, then it is better to buy a franchise. They will help you write a plan for the development of your business, formalize the business and make it profitable.

Advertising

Any new firm that you decide to open needs advertising. To do this, create step by step plan advertising company your business. Do not skimp on a colorfully designed website with detailed information on the activities of the delivery agency. Contact professionals who will create a page on the Internet that represents the company you have opened in a favorable light.

A business card can attract customers if it is made of high-quality paper, is pleasant to look at, and contains comprehensive information about the activities of this service. Seeing the scrupulousness with which business cards are made, a person will become confident that increased attention is guaranteed to his order. This will push customers to apply for the services of such a service.

It is necessary to organize the dissemination of information about the courier company in the available media. Discuss your business or the fact that you are thinking of opening it with relatives, friends, classmates. Often such conversations bring more popularity to the company than expensive advertising.

Personnel of the courier service

When thinking about designing a courier service, be sure to consider the topic of hiring employees. To open and properly organize successful business for the delivery of drinking bottled water, sushi, alcohol, barbecue, a set lunch and other food products, a director, couriers, dispatcher, accountant, technical staff should be hired.

Be especially careful when hiring employees. It is on their interaction with customers that the reputation and income of the company depends. You need to develop instructions for customers and create a complaint book on your website.

Couriers must possess such qualities as punctuality, sociability, tact, diligence. Their duty is to deliver the goods safely and within the time specified by the customer.

Many people think that being a courier is not prestigious and this is a big disadvantage for your business. Therefore, the company needs to make employees understand the value of their work. To prevent cases of missing money, it is best to conclude official employment contracts with the courier.

It is necessary to establish a clear interaction between the employees of the organization, especially between the dispatcher and the courier. The dispatcher receives and registers orders, informs the peddlers about them, and is in touch with both parties simultaneously.

There will always be a need for a messenger

Despite the ubiquity electronic document management, no organization will be able to do without paper copies at all. Financial, legal and other firms need to constantly send correspondence to their partners. Industrial enterprises also urgent delivery of any goods may be required. This is a huge plus for your courier delivery business from scratch.

You can be contacted if you have a well-organized delivery service.

There are delivery companies that only serve online stores. If you open a delivery business, then it can bring good profits. In any city there are companies involved in trading through online stores. Small firms do not have the ability to independently deliver their goods to customers. It is more profitable for them to contact the courier organization.

An interesting direction is serving restaurants, pizzerias, shops that do not have the conditions for organizing their own network for delivering goods to customers at home. Such a business is very profitable, as the demand for these services does not weaken. If the business is related to the transportation of products, it is necessary for couriers to obtain health books.

Separately, it is worth highlighting the delivery of flowers and gifts. The development of the courier business is up to you.

Use your imagination!

If you decide to open a business, then you should remember that nice bonuses and discounts play a big role. Your company must be different from those of competitors. It is necessary to come up with a “zest” for the service that will attract customers. Today, the business of delivering food and other goods has a large number of different companies advertising the speed of transporting goods, low prices, quality service. But that's long overdue. Customers want novelty.

"Chip" can be absolutely anything. Business can be affected by couriers-girls with a model appearance. With such a “twist”, the number of male clients will greatly increase. If athletic, attractive young men appear among the messengers, it will become clear why the female contingent will opt for your business.

Business idea for the delivery of small and large goods in a box great idea to attract customers.

Make a catalog on the website of the service, where photos of your charming employees and lovely employees will be presented. In this case, when applying, the client can indicate a specific courier who will fulfill his order.

A non-standard offer of your business will be the ability to use a courier for a set period of time. Such a "rent" is beneficial for large customers who need a constant delivery of various goods. In this case, only the amount of time required to transport orders is paid, and the courier is always nearby.

Introduction night shift- great idea. Such services, working around the clock, are rare. Therefore, the possibility of delivery at night will attract more customers.

Try to open a delivery service with a variety of "features", thanks to which any customer will always want to contact you.

Ideas for business -> Finance, consulting services, education

Courier service - right to the customer!

Courier service- a rapidly developing business in recent years for the delivery of correspondence or goods in the shortest possible time - "door to door" or from the customer's door to the city of destination.

Two unconditional pluses of creating a courier service ( courier company) that are able to attract start-up entrepreneurs to this business is the low level of initial starting investments and a wide range of activities. The choice of courier services is small, and the cost of delivery remains high. In addition, many commercial structures prefer not to use the services of the Russian postal service - the most powerful delivery player - because of the slowness and unreliability.

Even though there are large multinational companies, small courier companies due to their mobility, low prices and more attentive attitude to each client and small orders are able to compete with them, providing even faster delivery of important documents, small parcels and even flowers. Large courier services, as a rule, guarantee next day delivery, small courier companies, due to their flexibility, usually work within one working day.

This means that all shipped shipments will be delivered on the day of dispatch. But it is precisely the timely delivery and careful processing of parcels that is the main key to success in the courier business.

How to start a courier business?

There are a few key points, which should be decided at the very beginning.

First, small towns and rural areas are not very suitable for this type of business.

Secondly, decide on the specifics of the cargo you are going to work with. It is clear that the delivery of documents and transportation, say, medical preparations are a few different topics.

Thirdly, decide whether you need a car for courier delivery, if so, which one. It is clear that for the delivery of documents within a small locality it is quite possible to get by with a pedestrian courier, but the delivery of large-sized heavy parcels clearly implies that your courier company has at least one car. In addition to the actual purchase of transport, you will have to resolve the issue with the driver and payment of operating costs and parking. Although such an option is also possible here, such as concluding a long-term contract with a taxi service or hiring a courier driver with a personal car.

An important point in organizing a courier service is the presence of a dispatcher who must be available to the client around the clock. Despite the fact that the bulk of courier deliveries are carried out during normal daytime hours (from 9 am to 6 pm), delivery, at the request of the customer, can be made at any time of the day. This can be the feature that will make your courier company stand out from the competition.

Basically, start a courier business you can have one. At first, you will be able to combine the functions of a dispatcher, a courier, and a business owner in one person. But once the business is up and running, you will need help. Usually the staff of a courier company consists of a dispatcher, couriers, drivers, a secretary and an accountant. If your courier company will have a fleet of several cars, you should also think about your own mechanic who can serve your fleet. And if your courier service delivers heavy bulky items, then you definitely cannot do without movers.

As for the actual couriers, this work can be performed by people with relatively low qualifications or without it at all, the main thing is diligence and accuracy. So there is a clear savings in wages.

Naturally, all staff should be able to competently work with documentation, and drivers and couriers should be able to navigate freely in the city (a GPS navigator can be a great help in solving this problem).

Additional costs may arise when insuring the transported goods and obtaining a certificate for transportation dangerous goods(in the event that you are going to do this).

Courier service. And who are the clients?

In general, there are no special problems with clients. Even in the days of faxes and e-mails, no one canceled paper documents.

Where to begin

Banks, law firms, various organizations that send documents to clients and partners are all your clients. Manufacturing businesses that need express delivery, as well as other types of businesses that need fast courier delivery - and these are your customers. There are courier services that specialize only in the delivery of goods from domestic online stores or in the delivery of invoices of organizations. The main thing here is to convince them to use the services of your courier service.

Another idea that we have already talked about is the delivery of lunches to the office. You can offer your services for the delivery of meals to catering enterprises. True, according to current legislation, to provide such a service, your couriers or drivers will need to have sanitary books, transport - a sanitary passport, and the dishes themselves - a safety certificate.

You can conclude agreements with ordinary stores that deliver goods to your home (this service, by the way, is gaining popularity in many cities today).

02/2012
Sergei Pankratov. How to start your own business.

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More ideas? See section

Today, almost every city has courier services. They are an intermediary between the sender of the goods and its recipient. Starting your own courier service is a great option to start your own business.

There are a few key points to consider when starting your own courier service. Firstly, rural areas and small towns are not suitable for this business. Secondly, it is necessary to determine the specifics of the transported goods. Obviously, the delivery of documents and the transportation of medicines are different topics. Thirdly, consider whether you need a car for courier delivery. If yes, which one. A courier-pedestrian will also handle the delivery of documents within one or two districts. And the delivery of large parcels will obviously require a car. In addition, it is necessary to resolve the issue of driver compensation and related costs. One option is to enter into a long-term contract with a taxi service or hire a courier driver with a private car.

An important point in the work of the courier service is the dispatcher, who must be available around the clock. Most of the deliveries are carried out during the daytime, but the customer can order delivery at night. By the way, round-the-clock mode will distinguish your company from competitors.

You can start a business alone. At first, you will be able to perform the functions of a dispatcher, courier and owner all rolled into one. But when the business starts to work in full force, you can’t do without assistants. The staff, as a rule, includes a dispatcher, couriers, drivers, a secretary and an accountant. If the fleet will consist of several cars, it is worth thinking about the mechanics. And when delivering large-sized products, loaders will also be required.

The work of couriers directly can be performed by people with low qualifications or without it. The main requirement is diligence and accuracy. All staff should be able to work with documentation, and drivers and couriers should be able to easily navigate the city.

The work of the courier service

In order for the courier service to work clearly and smoothly, an office is needed. Of course, at the first stage, you can do without it by taking orders by phone. But if you want to become the owner of a solid business, it is better to rent at least a small office space.

To promote a business, you need advertising. Place ads in newspapers, magazines and the internet. One easy and economical option is to distribute leaflets in well-traveled areas.

The cost of courier services depends on the time spent on delivery, the quantity and weight of the cargo. To achieve the minimum level of profitability of this business is possible only if you have ten cars and fulfill sixty orders per day. Despite this, there are more and more cars delivering sushi and pizza to customers.

One of possible problems– attempts to reduce the cost of road delivery. For example, some restaurants fulfill an order if its cost is more than eight hundred rubles. In addition, traffic jams on the central streets hinder business development.
In order for the start of the business to be successful, it is beneficial to open a courier service together with postal services. Since newspapers and magazines go to specific addresses, the customer base is, in fact, ready and well suited for the distribution of promotional items, letters and gifts. This approach will significantly increase the profitability of the business.

The work of the courier service almost does not depend on the season. But there are some bursts of activity on holidays when there are many orders for the delivery of flowers and gifts. Plus, the urgency of delivery, for which you can take an increased rate.

Courier Service Clients

As a rule, there are no problems with clients. Even with faxes and Email paper documents are still popular. Banks, law firms, and other organizations that send papers to partners are all your potential clients. And also this manufacturing enterprises who need urgent delivery. Can choose narrow specialization and deliver goods to online stores. The main thing is to convince them to use the services of your courier service.

Delivery services can be offered to catering establishments. But for this, couriers or drivers must have sanitary books, transport - a sanitary passport, and the dishes themselves - a safety certificate. Today, many companies use the services of courier services, so there should be no problems with the clientele.

It will take some time to develop a client base, you need to be prepared for this. And given that firms and organizations are endlessly closing, moving, changing phone numbers, it is important to correct this information.

Starting a business from scratch is difficult, but the money invested in a courier service pays off quickly. Before opening, think through all the details, including the pros and cons for you personally. Design detailed business plan. And when the first success comes, continue to work in the chosen direction. Attract new customers, expand business contacts. This is very important for business development.

Courier delivery service is a growing area of activity. As part of such a business, correspondence, various goods or gifts are transported. And this happens in a fairly short time.

The organization of a courier business is interesting in that it is possible to attract people with low qualifications or without it at all to provide such services. There are not so many companies of this kind at present. As a result, shipping costs are high. How to organize a courier service? The nuances of the development of this case should be reflected in a pre-drafted business plan.

Service market

The most powerful structure that delivers correspondence and cargo in our country is the Russian post. However, it is slow and unreliable. In this regard, most firms and companies try not to resort to its services.

A business plan that addresses questions about how to organize a courier service should contain information about the work of competitors. Existing postal services adhere to the rules approved by the International Postal Convention. They provide the weight of the shipment. It should not exceed thirty-two kilograms. If the order value does not exceed one hundred dollars, the fee is not charged.

When organizing a courier service, express delivery can be carried out with a cargo weight of up to several tons. In this case, all shipments are taxed. The bulk of courier services would like to have a license for postal transportation.

However, the Convention clearly defines the national operator. In Russia, this is the Grandpost service, which operates in all towns and cities. This company is beyond any competition. In this regard, for sustainable development own business you can master the courier market within only one city.

Prospects for starting a business

If you are thinking about how to organize a courier service, then keep in mind that the business you open will only compete with small similar companies within a region or city.

In the event that the goods delivered by your service are larger in mass than CDs or books, you will need from ten to forty units of cars, a garage, an office and a warehouse to open your business. Some courier companies deliver only magazines and correspondence. In this case, it is enough to purchase one car and rent an office of two premises.

It should be remembered that this business is able to bring its owner a stable profit. Here's why an aspiring entrepreneur should pay attention to this business Special attention. In addition, the organization of a courier delivery service is not a very complicated process. This is due to the fact that this case does not require special education and professional skills. Significant start-up capital will not be needed here either.

First steps

How to start a courier business? First of all, you need to decide on the place of activity. It should be borne in mind that it is most profitable to engage in delivery in large cities. Small settlements do not need large volumes of services, which will negatively affect the amount of income.

After that, it is important to decide what weight and dimensions of goods your courier service will take for transportation. This is due to different delivery terms. If the goods are classified as dangerous, a special certificate is required. Only in this case the process of transportation will be possible.

At the initial stage of development of the courier business, there will be a need to attract customers. For this, please refer to different ways advertising and promotion of the company.

State Selection

How to organize a courier service so that the business brings the desired income? You will need to invite a certain number of employees to work. At a minimum, the staff of the delivery service should include a dispatcher, as well as an accountant and a driver. If you plan to transport heavy parcels, then a loader is also needed.

For the selection of employees, it will be possible to resort to one of two options. The first of them recruits people with low salary(from two hundred to three hundred dollars a month). In this case, you will encounter constant staff turnover. However, the problem of recruitment will be easily solved due to the large number of applicants for a vacant position.

But it should be borne in mind that the quality of the services provided, and hence the reputation of the company, will depend on the level of remuneration. In this case, you can resort to the second option. How to organize the work of a courier at the highest level? It is necessary to ensure that decent wages are strictly tied to certain rules and requirements.

Registration

How to organize a courier service in your city? You will need to choose the legal form of the company (usually it is an LLC), and then register it with the Tax Inspectorate for your area. This will allow you to conclude long-term contracts with customers without any problems. You will need to use the services of a lawyer. It will help in developing a contract template.

Room selection

The next step is to rent a room. It is necessary for basing the delivery service. Such a room can serve as a small office. For this purpose, some use a warehouse. It will also include office space. There should be parking nearby. There is no need for an expensive and bright sign. The delivery service should look for the client, and not wait for his arrival. It will take only a few signs for the building in which the courier service is located.

Initial capital

big investment this business won't require. However, some funding for a start-up organization will still be needed. You will need money for a car. Vehicle will be needed if it is not planned to hire employees with a personal car.

Opening a courier delivery service attracts entrepreneurs because it does not require large investments and experience in this field. However, this type of business, like any other, has its pitfalls and nuances. In the business plan, we will highlight the main aspects of this type of activity.

Objective of the project: making a profit by providing courier services to businesses and the public.

The attractiveness of a courier services business is determined by the following factors:

Low barriers to market entry.
The ever-increasing demand for this species services.
No eligibility requirements.
Wide opportunities for business development and scaling.

The amount of initial investment is 149,000 rubles.

The break-even point is reached on the 4th month of operation.

The payback period is 7 months.

The average monthly profit of the 1st year of the project implementation is 43,726 rubles.

2. Description of the business, product or service

3. Description of the market

Every day, many organizations and people resort to the services of courier services. Before opening a delivery service, it is necessary to determine which market segment will have to be served. Potential clients courier services are:

online stores with delivery of goods;
flower shops;
cafes and restaurants;
publishing houses;
bookstores.

In the age of technology, online shopping is becoming more and more popular. However, not every organization offering a delivery service has its own staff of couriers. Most online stores resort to outsourcing, and they conclude contracts not with market giants, but with local small firms.

Flower shops are another large segment. Many of them are located in in social networks and offer delivery services. Not having their own courier on staff, they will gladly become your regular customers.

To date, there is not a single more or less large city that does not have a large number of pizzerias, cafes, restaurants, pancakes and other various establishments. Catering. Most likely, the owners of such establishments will not refuse to have additional profit from the delivery of their dishes to customers at home. Therefore, the courier service can provide their delivery services.

Almost all large organizations need couriers to deliver various packages of documents to some public services. An example would be tax office. The courier from the delivery service will be able not only to deliver Required documents, but also stand with everyone in line. Thanks to such services, customers will be able to save their time, and you, as a business owner, will get additional profit.

4. Sales and Marketing

5. Production plan

The main goal of the project is to open a courier service and maximize its profits.

Overview of the real estate market for the selection of the optimal premises.

Requirements for the premises of the beauty elephant:

Location: can be either the city center or a residential area;
Room area 10-15 m2;
Parking is desirable.

Registration of a legal entity.

Activities can be carried out as individual- IP, and entity- OOO.

Opening a current account.

6. Organizational structure

Staffing schedule:

manager - 1,
couriers - 2-4,

The total number of employees is 3-5 people.

As a rule, managers in such small firm is the owner of the business. The salary is set at 30,000 rubles. Wage couriers piecework and is 30% of completed orders. In the first 2 months, it will be enough to hire 2 couriers, however, with an increase in customers, the staff will need to be expanded.

Responsible staffing needs to be taken into account. After all, only serious and diligent workers will help to get good feedback about the company as a whole. If you do not have experience in the provision of courier services, then it is all the more desirable to hire professionals in this field who will help you establish the whole process and organize correct work with clients.

Before official employment, arrange probation at least for a week. This will help to understand how the future employee treats the client, whether he is able to provide the level of service you set.

Basic recruitment requirements:

Having your own car;
Competent Russian written and oral speech;
A responsibility;
sociability;
Activity;
Reliability.

fixed costs	Salary	The number of employees	Sum	Average salary per month per employee
Supervisor	20 000	1	20 000	32 822
Courier	9 500	4	38 000	25 528
Insurance premiums			17 400
Total payroll			75 400

7. Financial plan

8. Risk factors

Before you enter this business, you should know what dangers may lie in wait on the path to success. When opening a courier service, it is important to remember the following difficulties.

-> Finance, consulting services, education

Courier service - exactly to the customer!

The courier service is a business that has recently been rapidly developing for the delivery of correspondence or goods in the shortest possible time - "door to door" or from the customer's door to the city of destination.

Two unconditional pluses of creating a courier service ( courier company), which are able to attract start-up entrepreneurs to this business, is a low level of initial start-up investments and a fairly wide field of activity. The choice of courier services is small, and the cost of delivery remains high. In addition, many commercial structures prefer not to use the services of the Russian postal service - the most powerful delivery player - because of the slowness and unreliability.

Even despite the fact that today large transnational companies are represented in this market, small courier companies, due to their mobility, low prices and a more attentive attitude to each client and small orders, are able to compete with them adequately, providing even faster delivery of important documents, small parcels and even flowers. Large courier services, as a rule, guarantee next day delivery, small courier companies, due to their flexibility, usually work within one working day.

How to start a courier business?

There are several key points that should be decided at the very beginning.

First, small towns and rural areas are not very suitable for this type of business.

Secondly, decide on the specifics of the cargo you are going to work with. It is clear that the delivery of documents and the transportation of, say, medicines are somewhat different topics.

Thirdly, decide whether you need a car for courier delivery, if so, which one. It is clear that for the delivery of documents within a small settlement, it is quite possible to get by with a pedestrian courier, but the delivery of large-sized heavy parcels clearly implies that your courier company has at least one car. In addition to the actual purchase of transport, you will have to resolve the issue with the driver and payment of operating costs and parking. Although such an option is also possible here, such as concluding a long-term contract with a taxi service or hiring a courier driver with a personal car.

Naturally, all staff must be able to competently work with documentation, and drivers and couriers must be able to navigate freely in the city (a GPS navigator can greatly help in solving this problem).

Additional costs may arise when insuring the transported goods and obtaining a certificate for the transport of dangerous goods (in the event that you intend to do this).

Courier service. And who are the clients?

In general, there are no special problems with clients. Even in the days of faxes and e-mails, no one canceled paper documents. Banks, law firms, various organizations that send documents to clients and partners are all your clients. Manufacturing businesses that need express delivery, as well as other types of businesses that need fast courier delivery - and these are your customers. There are courier services that specialize only in the delivery of goods from domestic online stores or in the delivery of invoices of organizations. The main thing here is to convince them to use the services of your courier service.

Another idea that we have already talked about is lunch delivery to the office. You can offer your services for the delivery of meals to catering enterprises. True, according to the current legislation, in order to provide such a service, your couriers or drivers will need to have sanitary books, transport - a sanitary passport, and the dishes themselves - a safety certificate.

You can conclude agreements with ordinary stores that deliver goods to your home (this service, by the way, is gaining popularity in many cities today).

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