OKVED in the provision of dispatching services. We open a business - a dispatch service for cargo transportation How to open a dispatch service for personal services

Taxi business

Open a taxi dispatch service

Taxi service - up-to-date and profitable business. However, before becoming the owner of such a company, you need to collect the necessary package of documents and develop a business plan. There are two ways to open this . The most optimal and economical option is a taxi dispatch service. To open a taxi service in IP format, you will need:

- application for registration of an individual as an individual entrepreneur (form Р21001);

- TIN;
- passport and its photocopy;
- receipt of payment of state duty (800 rubles).

In order to open a taxi service, you can register as an individual entrepreneur (IP). This is the easiest and cheapest way to start a business.

Your application must be signed and stitched and notarized. It must contain the proposed OKVED codes for IP. They will determine your activity.

Before you start preparing documents, decide which tax system will apply in your company. Many individual entrepreneurs choose the simplified system (STS), which includes two ways to pay taxes - 15% on income (minus production costs) and 6% on income.

An application for the transition to the simplified tax system will need to be attached to the main package of documents. If you don't, you will be assigned common system taxation, which you can change only after a year.

At the same time, decide on the name of your company. It should be original and easy to remember.

After you submit the documents for registration, you will be assigned a date for receiving the certificate of registration and will receive a receipt, on the basis of which you can receive the finished documents.

On the specified day, you will receive the IP documentation, which will consist of a certificate of state registration Individual entrepreneur, extracts from the USRIP and notices of registration. From this moment you can start your activity.

Available build option this business is the opening of a taxi dispatch service. It does not require large investments. You will need to rent an office, equip it with technical equipment, hire dispatchers and conclude contracts with private cab drivers. In this case, it will take from 150,000 rubles of starting capital. The profit will be 20-30%.

You will need three lines for receiving orders, for which it will be enough to have one telephone number, three computers and special programs for dispatch services - INFINITY, O-TAXI or MAXIMA. Using a dispatch program will allow you to keep a record of calls, automatically determine the cost of a trip and provide communication with drivers.

This type of activity has significant advantages. You can get by with minimal starting capital and you won't need to rent a big expensive office.

To get to know more about you potential clients, and the business began to make a profit, you need advertising. Therefore, be sure to highlight a certain amount money to promote your service. This may be advertising on the Internet, leaflets and booklets, etc.

The second option for opening this business is to create your own taxi fleet. It involves large investments, buying cars, hiring drivers and registering a legal entity. There is interesting idea for business, an off-road taxi on the dunes, which can be adapted to Russian realities.

Starting September 1, 2011 (according to Federal Law No. 69-FZ dated April 21, 2011), passenger and baggage transportation activities can only be carried out with a special permit. Permits can be obtained from the authorized body by legal entities or individual entrepreneurs.

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Shirobokov A.V.

CEO Favorit Motors Group LLC

Dealer center SKODA Avtopraga expresses its gratitude to the outsourcing contact center LLC " Digital technologies» for the provision of outbound telemarketing services.
We have been cooperating with the Digital Technologies contact center since 2018, in the course of work, the tasks assigned to the call center were completed successfully and on time. We hope for further cooperation. We express our gratitude to the employees of Digital Technologies LLC, including the manager Yarullina Lyudmila, for their professionalism and excellent work!

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Call-center "Digital Technologies" receives and processes incoming calls from our customers. Throughout the period joint work The company has shown the ability to take a responsible approach to the tasks set and promptly resolve emerging issues.

Thanks to the professionalism, high stress resistance, readiness to solve non-standard tasks and good psychological training of the employees of the Digital Technologies call center, we managed to improve the quality of service and increase customer loyalty. During our cooperation, Digital Technologies has established itself as a reliable and responsible business partner. We look forward to our further fruitful cooperation.

We have been working with the Digital Technologies call center for approximately 1.5 years. On behalf of the Megapolis group of companies, I would like to express my gratitude for the high-quality uninterrupted work. To this day, we interact with the contact center for the service of quality control of the provision of services and services in the network of children's amusement parks "Megaland".

Operators conduct a daily survey of visitors to the children's park, assigning quality ratings and recording feedback on the quality of work of park employees. Thanks to contact center monitoring, we have the opportunity to increase the level of guest loyalty and become better. Thank you for the comfortable cooperation.

For many beginners, the dispatching business seems simple and straightforward. And what's so difficult here - collect the base of carriers, give an ad in a newspaper or the Internet and take orders. But in practice, everything is much more complicated: “Air sellers are not liked anywhere,” many entrepreneurs say. Not many are in a hurry to share profits with those who are just sitting at the computer. Difficulty in creating a base of carriers can be the very stumbling block that many beginners may not even think about ...

To build a successful business in this field, you need a wealth of experience or large investments. From this, there are two ways to build a case:

you are recruiting a team of experienced dispatchers who already own a certain database of performers and customers. This is a more costly way.
a cheaper but long way to open a control room is personal experience the work of the organizer of the case in any dispatch service.

Having worked in any company, you can get not only rich experience, study the matter thoroughly, but also develop your own client base. Opening a case with already established connections dramatically increases the chances of building successful business.

How much can you earn?

As a rule, dispatchers earn 10% of the cost of the cargo transportation service. It is most profitable to recruit a base of long-distance and international carriers and customers for two reasons:

1) From one such flight, the dispatcher receives a significant profit - from 5,000 rubles or more. Processed 10 applications - earned 50 thousand rubles.

2) large earnings from one order allow the dispatcher to take the minimum number of applications and approach each of them with the maximum share of responsibility. This improves the quality of work and reduces risks.

Investments - how much does it cost to open a control room

Dispatch service refers to a type of business where the amount of material costs is not so important. More important is the correct organization of the business and the presence of appropriate connections. To get started, it is enough to rent a small office, with an area of 20 sq. m. There are no special requirements for the premises. The main thing is the availability of a line for connecting a high-speed and reliable Internet connection.

Basic start-up costs typically include:

Deposit for renting premises (20 sq. m.) - 30 thousand rubles;
Purchase of furniture - 80 thousand rubles;
Acquisition office equipment(computers, fax, telephone) - 100 thousand rubles;
Advertising - 50 thousand rubles;
Insurance - 30 thousand rubles;
Business registration and other organizational expenses - 50 thousand rubles.

Total - 340 thousand rubles

Safety First

Transportation of goods is, in itself, an unreliable business. Different situations happen on the road, and different carriers with unreliable equipment or outright swindlers come across. In which case, claims and lawsuits will be sent not only to the cargo carrier, but also to the dispatch service. In order to protect yourself as much as possible from all kinds of force majeure situations, you must:

1. Carefully collect the base of carriers. Choose those performers who have the appropriate insurance (CMP insurance), a good fleet of cars and good reviews clients. The reliability of carriers is the credibility of the entire dispatch service and, accordingly, the growth of orders.

2. Register only entity(LLC) as an organizational form.

3. Have a good lawyer on staff.

Not all novice dispatch services will be able to afford such costs, since the salary of a lawyer costs from $ 700 per month. In any case, before opening a case, you need to use the services of an experienced lawyer who will competently draw up all the contracts, and in which case, contact him for detailed advice and assistance.

Registration of dispatch service

There are certain subtleties in registering a business that many beginners may not take into account. For many types of small businesses, the optimal organizational form- this is IP. But not for the control room. The fact is that the activities of dispatching centers are associated with great responsibility and a high probability of force majeure situations. There may be frequent litigation that will not always end in favor of the organization. And if you are an individual entrepreneur, then you, by obligations, risk all your property. That is, if something happens to the cargo and you are held liable, then you may lose your apartment, car and other property belonging to you as an individual (and IP - individual).

Therefore, the optimal form is a Society with limited liability(OOO). Registration of a legal entity will cost much more (from 15 thousand rubles), but for its obligations, the LLC risks only its authorized capital. BUT authorized capital the control room is a pair of computers, a fax and a telephone. This is the only thing that can be taken away from you.

Is it worth it to enter the market today?

The competition in the field of cargo transportation is only growing every day, and only the most desperate optimist can admit this market low competitive. At the same time, competition exists not only among carriers, but also among dispatch services. Especially in large cities of Russia. But this does not mean that running a profitable business here will not work. The quality of services and good knowledge of the market are the components of the success of any dispatch service.

The most reliable entry into the market is the creation of a small fleet of vehicles and, already on the basis of our own small transport company open the control room. In this case, it will be much easier to develop the first customer base, and the most difficult stage in the development of the dispatch service will be passed. Further work will be easier. With the growth of orders, for the most valuable and profitable of them, you will always have your own cars. For other orders, there will always be carriers represented by other competing companies.

" № 3/2017

Which OKVED code should be selected and recorded in the Unified State Register of Legal Entities, if the organization ( individual entrepreneur) plans to engage in activities related to the provision of dispatching services?

Information about what types of activities the organization (IE) plans to engage in is reflected in the Unified State Register of Legal Entities (EGRIP) by fixing codes in it according to the All-Russian classifier of types economic activity(Subparagraphs “p” p. 1, subparagraphs “o” p. 2 Article 5 federal law dated 08.08.2001 No. 129-FZ “On State Registration of Legal Entities and Individual Entrepreneurs”). From 07/11/2016, the classification and coding of types of economic activities declared by business entities during state registration are carried out using OKVED 2 (Letter of the Federal Tax Service of the Russian Federation dated 06/24/2016 No. GD-4-14 / [email protected]). Information entered in the registers before the specified date is brought into line with OKVED 2 in automatic mode using transitional keys developed by the Ministry of Economic Development (Letter of the Federal Tax Service of the Russian Federation dated April 3, 2017 No. GD-4-14 / [email protected]). If an already registered organization (IE) decides to engage in entrepreneurial activity, information about which is not available in the register, the tax authority must be notified of the start of a new activity within three working days (clause 5, article 5 of Federal Law No. 129-FZ).

Now about the choice of code according to OKVED 2. In paragraph 9 of the regulation, approved by Decree of the Government of the Russian Federation of November 10, 2003 No. 677, the following is said:

According to the all-Russian classifier, the classification object code related to the activities of an economic entity is determined by the economic entity independently by referring this object to the corresponding code and name of the position of the all-Russian classifier, except for cases established by law Russian Federation.

Thus, the choice of the appropriate code according to OKVED 2 is made by the organization (IP) itself, taking into account the names and descriptions given in this document, which reveal the content of the classifier groupings.

There is no direct indication of which code corresponds to activities related to the provision of dispatching services in OKVED 2, as a result, when choosing a code, one should focus on the descriptive part. In addition, OKPD 2 can be connected to the solution of the problem.

In our case, we first turn to OKPD 2, in which, as separate species services are taxi services (code 49.32.11), which include:

taxi car services, including intracity, suburban and intercity transportation;

services for irregular "shuttle" transportation at airports;

related services by pre-booking a taxi.

Therefore, if the activity of the dispatch service is related to ordering a taxi, you can select code 49.32 “Taxi activity” from OKVED 2. If we are not talking about a taxi, but about other orders (for example, for the transportation of goods), then the following codes are suitable for coding activities:

1) code 52.21.29 "Other auxiliary activities related to road transport";

2) code 63.99 "Other activities of information services, not included in other groups". This grouping includes the activities of other information services not included in other groups:

provision of computer information telephone services;

provision of services by information retrieval services under a contract or on a paid basis;

provision of news review services;

collection services;

3) code 96.09 "Provision of other personal services not included in other groups". This grouping includes, among others:

services of shoe shiners, porters, parking attendants, etc.;

services of a reference and information service for the provision of services to the population in filling out forms, writing applications, making copies of custom order population;

services of a reference and information service for admission to posting ads;

intermediary services for information on financial, economic and industrial and other data on the individual order of the population.

If an organization (individual entrepreneur) plans to engage in activities related to the provision of dispatching services, for the purpose of coding this activity, you can select codes 49.32 from OKVED 2 (if the activity is related to ordering a taxi), 52.21.29, 63.99 and (or) 96.09.

OK 029-2014 (NACE Rev. 2) " All-Russian classifier types of economic activity”, approved. By order of Rosstandart dated January 31, 2014 No. 14-st.

Regulations on the development, maintenance, change and application of all-Russian classifiers of technical, economic and social information in the socio-economic area.

OK 034 2014 (KPES 2008) "All-Russian classifier of products by type of economic activity", approved. by the same order of Rosstandart as OKVED 2.

The rapidly developing field of Internet business contributes to the emergence of firms specializing in transportation. Although the competition in this business is quite high, the demand is so great that even a novice entrepreneur will be able to fill his niche and get a good income. In this business idea, we will tell you how to open a cargo transportation dispatch service from scratch, where to start and whether this activity is profitable.

Starting a business and planning features

The dispatcher's job is to find a load for a car that is heading in a certain direction. You do not need to buy the car itself and hire a driver. It is enough to find drivers with their own transport, provide them with orders and receive commissions.

To open a trucking business from scratch, an entrepreneur needs to immerse themselves in this area. There are two ways to do this. The first, most costly, is to hire experienced dispatchers with their own base who understand this business. They will be able to quickly get things up and running smoothly. The tasks of the entrepreneur will then include only managerial functions.

Another is based on the fact that the entrepreneur himself has experience in the dispatch service, has a base of drivers and a certain number of regular customers that will allow the business to hold out at the first stage. We recommend choosing the second option, because in the first you will be very dependent on employees. If they suddenly leave you along with the base, this will result in the collapse of the entire enterprise.

There are several areas of work. The most profitable are international and intercity transportation. You can earn more on them, but it will not be easy for a start-up company to break into this market. And work on foreign economic activity is generally associated with serious difficulties due to the need for customs clearance of each cargo and the high risk of its loss due to reasons beyond your control. Without experience, it is definitely not worth taking on this direction.

If you do not have connections and experience in "expensive" directions, it is better to start with transportation within the city. It is possible to transport furniture, household appliances and Construction Materials. All this is in great demand, and the demand will be. In addition, you can earn extra money by providing the services of loaders.

Dispatchers can earn about 10 percent of each specific order. This is the average rate, which can fluctuate from region to region. Before opening a dispatch service, you need to familiarize yourself with this market in your region and conduct an analysis of competitors. If there are many of them, then you need to come up with distinctive features that will make your company stand out.

How to apply

Registration of this type of activity has its own nuances. For many types of business, registration as an individual entrepreneur is quite suitable, but an LLC would be better for a dispatch company. The fact is that there are great risks associated with litigation in this case, and an individual entrepreneur, as an individual, is also responsible for his property. An LLC can only be sued for what belongs to the company.

In addition, such a form of activity as a limited liability company allows you to work with the most big companies. Registering a legal entity costs a little more than an individual entrepreneur. It will cost at least fifteen thousand rubles. You will have to bring to the tax office Required documents. In case of registration as an LLC, the dispatching service will take risks only with its authorized capital.

A license is issued only if you will work in foreign economic activity or plan to transport dangerous goods. In other cases, the work is carried out without a license.

What you need

The first thing to start with is finding and renting office space. A small room, about 10 square meters in size, will do. It will be beneficial to rent a room in a call center. Some believe that it is possible to organize this enterprise and at home, meet with clients on their territory if necessary, and conduct workflow via the Internet. But in this case, the business will most likely remain at the “home” level, and serious companies will not want to cooperate with such an organization.

It is better to choose an office where you can meet clients and store papers. This will speak of a good position in the service.

To open a business, you will need the following equipment:

well working cellular(it is important to choose a reliable operator).
Stationary telephone with fax function.
Personal or laptop computer with high-speed Internet access.
Forms, stamps.

The cost of all this is small, a businessman may well meet 50 thousand rubles.

The procedure for opening an enterprise

Business registration. We receive the status of an LLC, we become registered with the tax service according to the USN 6 system. If necessary, a license is issued.
Office rent. Placement is not important, only the presence of a platform for cars is important. Both customers in cars and drivers in trucks will come to you. The loading area does not need to be equipped. Drivers will be loaded at the location of the customer.
Office equipment. We buy furniture and office equipment.
Hiring employees. At the first stage, one person is enough, except for the leader, or you can even do without him.
Beginning of work. Search for companies to offer their services. Formation of a database of customers and drivers.

Advantages and disadvantages

This small business has its pros and cons. Among the positive aspects, one can note a small initial investment, good demand for services and the need for small office almost anywhere in the city.

The negative side is big risk occurrence of force majeure circumstances. If something happens to the cargo on the road, the dispatcher will have to deal with these issues, and in some cases even be held responsible.

The profitability of the dispatch service is quite high, since the costs are minimal. The threshold for entering this business is quite low from a financial point of view. Therefore, this line of business is often chosen by novice entrepreneurs. Perhaps, in the future, a home-based freight dispatcher will become the creator of a serious business with its own warehouses, a large vehicle fleet, international destinations and hundreds of loyal customers. But for this you need to show yourself as a responsible and qualified specialist in your field.

We hope that our business idea will help you do this interesting business on your own and give you inspiration! Good luck!

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