Current state and prospects. Supply of pharmaceutical organizations. Current state and prospects Fundamentals of supplying a pharmacy organization with pharmaceutical products
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The order of formation of prices.
A pharmacy from City Hospital No. 3 (intensive care unit) received a request for the drug Corglicon.
For what diseases is this drug used?
What is the peculiarity of its application, the mechanism of action?
Choose plant analogues.
Name the medicinal plant materials used to obtain the drug.
Set up retail prices.
For Corglicon, if the manufacturer's price is 45=62, the drug is included in the Vital and Essential Drug List
Structure of wholesale and retail prices.
Solve a complex professional problem:
The pharmacy has a tincture of wormwood.
Name the pharmacological group, indications for use.
Indicate the medicinal plant material that is the source for obtaining the medicinal product.
Choose analogues.
To characterize the medicinal plant material of wormwood.
Calculate the amount natural loss medicines, for pharmacies the following indicators:
Cost of extemporaneous outpatient prescription 29480 =00.
The cost of VAZ 9320=00.
The cost of an extemporaneous stationary recipe is 15700=00.
Holiday angro 6200=00. Application of norms of natural attrition.
Solve a complex professional problem:
A visitor asked the pharmacist to release the drug smecta and tell about it.
Name the analogues of plant and synthetic origin used in disorders of the gastrointestinal tract.
To issue a summary inventory of the inventory sheets of the SLF department.
Inventory sheet No. 1 22550=00
Inventory sheet No. 2 48200=00.
Inventory sheet No. 3 86400=00.
Inventory sheet No. 4 98600=00.
Inventory sheet No. 5 74100=00.
Determine the actual balance and compare with the book balance. Make a conclusion. Book balance 329838.95 rubles.
types of inventories.
Solve a complex professional problem:
An elderly woman consulted a pharmacy pharmacist; she suffers from stage I hypertension and constantly takes valocardin. What medicinal preparations of plant and synthetic origin can be used for her.
During the inventory, five packages of Hexavit were found at a price of 78=00 and two bottles of Valocardin at a price of 42=16, which had expired. Submit the relevant document.
Types of liability.
Solve a complex professional problem:
A young woman approached the pharmacy pharmacist. Her child fell ill, her temperature rose.
What drug can be given to a child to reduce fever, explain the mechanism of action?
Application features.
Side effects and measures to prevent complications.
What medicinal plant material can be used in this case?
Describe the medicinal plant common raspberry.
Create a listing:
1. Panadol No. 10 tab. Series 230511 - 10 packs. Price 35=80.
2. Paracetamol syrup 100 ml. series 120411 - 10 packs. Price 47=30.
3. Geksavit No. 50. Series 0240611 - 3 packs. Price 126=30.
4. Centrum No. 50. Series 1431211 - 2 packs. Price 284=70.
Procedure for conducting an inventory.
Solve a complex professional problem:
The pharmacy has Forlax medicines.
Explain the mechanism of action, application features.
Possible complications and measures for their prevention.
Choose analogues of plant and synthetic origin.
Give the characteristics of medicinal plant raw materials of the roots of Tangut rhubarb. Issue a requirement-invoice of a pharmacy kiosk to pharmacy No. 41. Make an adjustment.
1. Forlax No. 10. - 5 packs.
2. Guttalax No. 10 - 50 packs.
3. Oxacillin sodium 0.25 No. 20 - 10 packs.
4. Acetylsalicylic acid 0.5 No. 10 - 20 packs.
5. Carbamazepine 0.2 No. 30 tab. - 5 packs.
Supply of pharmaceutical organizations.
Solve a complex professional problem:
A visitor contacted the pharmacy pharmacist. He suffers from hypertension and uses Triampur-compositum to reduce edema.
Explain the mechanism of action, side effects and preventive measures for complications, application features.
Give a description of the medicinal plant mountaineer bird (algorithm).
Balance at the beginning of the period 55,877 rubles. 00.
Received according to the requirements:
No. 15 - 84,800 rubles. 00.
No. 16 - 68,400 rubles. 00.
No. 17 - 95,200 rubles. 00.
Rented proceeds 254,000 rubles. 00.
Returned to the pharmacy for 800 rubles. 00.
Assignment of a subscription of a materially responsible person.
Solve a complex professional problem:
A visitor addressed a pharmacy pharmacist: in order to prevent beriberi, he uses Complivit. What medicinal plant materials can be used to prevent vitamin C hypovitaminosis?
Pharmacological properties of ascorbic acid, complications and measures for their prevention, indications for use.
Choose medicinal plant materials containing vitamin C.
Give a description of the medicinal plant raw materials of black currant fruits (according to the algorithm).
Compile a pharmacy kiosk report.
Balance at the beginning of the period 88 400=00.
Received according to the requirements:
No. 10 - 65,700 rubles. 00.
No. 11 - 79,200 rubles. 00.
No. 12 - 84,100 rubles. 00.
No. 13 - 90,700 rubles. 00.
Rented proceeds 310,800 rubles. 00.
List the activities that increase the cost of inventory.
Solve a complex professional problem:
A young woman turned to the pharmacist of the pharmacy - she purchased carotenoline.
What was the purpose of this drug?
Explain the mechanism of action.
Name the analogues of plant and synthetic origin.
Give a description of the medicinal plant raw materials of the wild rose fruit.
Compile a pharmacy kiosk report.
Balance at the beginning of the period 92,500 rubles. 00.
Received according to the requirements:
No. 16 - 64,300 rubles. 00.
No. 17 - 58,700 rubles. 00.
No. 18 - 82,500 rubles. 00.
No. 19 - 75,000 rubles. 00.
Rented proceeds 320,500 rubles. 00.
The studies were carried out on the basis of OOO Apteka Altei, No. 29, Birsk, st. International, 22.
The pharmacy carries out its activities on the basis of full economic management, acts on the basis of the Charter of the enterprise, is guided in its work current legislation, orders of the Ministry of Health of the Russian Federation and other governing documents regulating the work of JSC. The company is registered as entity in tax office, pension fund, fund social insurance and other funds.
Types of pharmacy organizations that have a license for pharmaceutical activities and carry out retail sales of drugs are approved by order of the Ministry of Health of the Russian Federation dated July 27, 2010. No. 553n "On approval of types of pharmacy organizations" (Registered in the Ministry of Justice of the Russian Federation on 08.09.2010 N 18393).
LLC "Pharmacy Altey" No. 29, Birsk, st. International, 22.
is licensed to carry out pharmaceutical activities;
The main objectives of the enterprise are: meeting the needs of the population and medical organizations in drugs, medical devices, performance of work and provision of services in the field of pharmaceutical activities.
This pharmacy has the following departments:
ü Department of finished drugs;
ü OTC department
and premises:
ü personnel rest room;
the office of the head of the pharmacy;
ü storage room for disinfectants and cleaning equipment;
o toilet room.
The pharmacy does not have industrial enterprises, which can pollute the air of the pharmacy territory with dust and gases, since this area is residential.
The regulation of pharmaceutical activities is based on the following legislative and normative documents:
1. Federal Law No. 61-FZ of April 12, 2010 “On the Circulation of Medicines” (as amended by Federal Law No. 34 of March 8, 2015);
2. Federal Law No. 323-FZ of November 21, 2011 “On the protection of the health of citizens” (as amended by No. 78-FZ of April 06, 2015);
3. Federal Law No. 99 dated May 4, 2011 About Licensing certain types activities” (as amended by Federal Law No. 519-FZ dated December 31, 2014);
4. Federal law dated November 21, 2011 Mr. N 327
-FZ
"On Amendments to Certain Legislative Acts Russian Federation in connection with the adoption of the Federal Law "On Organized Trading" (as amended by Federal Law No. 445-FZ of December 22, 2014);
5. Federal Law "On the Protection of Consumer Rights" dated January 9, 1996 No. 2-FZ (as amended on May 5, 2014, the version effective from July 1, 2014);
6. Code of Ethics of a Russian Pharmacist;
7. Order of the Ministry of Health and social development of Russia dated 08.23.2010 No. 706n “On approval of the rules for storing medicines” (Registered in the Ministry of Justice of the Russian Federation on 04.10.2010 No. 18608);
8. Order of the Ministry of Health and Social Development of Russia dated 14.12.2005 No. No. 785 "On the procedure for dispensing drugs" (Registered with the Ministry of Justice of Russia on January 16, 2006 No. 7353) (as amended by the Order of the Ministry of Health and Social Development of Russia on April 22, 2014)
9. Order of the Ministry of Health and Social Development of the Russian Federation of December 20, 2012 No. No. 1175n “On approval of the procedure for prescribing and prescribing medicines, as well as forms of prescription forms for medicines, the procedure for issuing these forms, their accounting and storage” (as amended by the Order of the Ministry of Health and Social Development of the Russian Federation dated 02.12.2013);
10. Order of the Ministry of Health and Social Development of the Russian Federation No. 1198n dated December 27, 2011. "On the approval of the rules in the field of circulation medical devices"(Registered in the Ministry of Justice of Russia on March 7, 2013 No. 27547);
11. Order of the Ministry of Health and Social Development of the Russian Federation No. 1221n of December 28, 2010 “On Amendments to the Rules for the Storage of Medicines, approved by Order of the Ministry of Health and Social Development of the Russian Federation dated August 23, 2010 No. N 706n "(Registered in the Ministry of Justice of the Russian Federation on February 4, 2011 No. 19703);
12. Order No. 562n dated May 17, 2012 "On the approval of the vacation procedure individuals Medicinal products for medical use containing, in addition to small amounts of narcotic drugs, psychotropic substances and their precursors, other pharmacologically active substances” (as amended on August 21, 2014);
2.2. Requirements Fulfillment Analysis legislative framework in the field of consumer protection at Apteka Altei LLC No. 29, Birsk.
We analyzed compliance with the requirements of the legislation in the field of consumer protection. The analysis was carried out using the following regulations:
Decree of the Government of the Russian Federation No. 55 “On approval of the rules for the sale of certain types of goods, a list of durable goods that are not subject to the buyer’s requirement to provide him free of charge for the period of repair or replacement of a similar product, and a list non-food items good quality not subject to return or exchange for a similar product of a different size, shape, size, style, color or configuration ”(as amended by Decrees of the Government of the Russian Federation on January 5, 2015 No. 6).
Federal Law "On Protection of Consumer Rights" dated January 9, 1996 No. 2-FZ (as amended on May 5, 2014, version effective from July 1, 2014);
Order of the Ministry of Health and Social Development of Russia dated December 14, 2005 No. No. 785 “On the procedure for dispensing drugs” (Registered with the Ministry of Justice of Russia on January 16, 2006 No. 7353) (as amended by the Order of the Ministry of Health and Social Development of Russia on April 22, 2014);
Table 1 provides a comparative analysis of the fulfillment of the requirements of Decree of the Government of the Russian Federation No. 55 "Altey Pharmacy" No. 29.
Table 1
Comparative analysis of data from the implementation of "Apteka Altei" No. 29 according to the Decree of the Government of the Russian Federation No. 55
| No. p / p | Requirements under Decree of the Government of the Russian Federation No. 55 | Compliance with these requirements in "Pharmacy Altey" No. 29. |
| The seller is obliged to bring to the attention of the buyer the company name (name) of his organization, its location ( legal address) and the mode of operation, placing the specified information on the signboard of the organization. | The pharmacy has a sign designed in accordance with the requirements stipulated by the Law of the Republic of Bashkortostan "On the Protection of Consumer Rights in the Republic of Bashkortostan" in Bashkir and Russian languages indicating subordination. (Fig. 1 Signboard "Pharmacy Altey" No. 29) The requirements are met. | |
| The seller must have the necessary premises, equipment and inventory to ensure, in accordance with the requirements of the standards, the preservation of the quality and safety of goods during their storage and sale at the point of sale, appropriate trading conditions, as well as the possibility right choice buyers of goods. | "Apteka Altei" No. 29 has the following premises: · trading floor; staff rest room the office of the head of the pharmacy; a room for storing disinfectants and cleaning equipment; toilet room. equipment and inventory that ensure, in accordance with the requirements of standards, the preservation of the quality and safety of goods during their storage and sale at the point of sale, appropriate trading conditions.  (Fig. 2 Trading floor "Apteka Altei" No. 29) The requirements are met. |
|
| JSC must provide the buyer with information about state registration and the name of the body that registered it. If the activity carried out by the seller is subject to licensing, then he is obliged to provide information on the number and validity of the license, as well as on the authority that issued it. Specified information located in places convenient for the buyer to familiarize himself. The consumer must also be provided with clear and reliable information about the services provided, their prices and conditions for the provision of services, as well as the forms of service used in the sale of goods (by pre-order, sale of goods at home and other forms). | In this pharmacy on the trading floor there is a consumer corner, including, where the following information is listed: "Altey Pharmacy" No. 29 carries out pharmaceutical activities on the basis of license No. LO-02-02-002033 dated May 06, 2015, registration number 1120280015195  (Fig. 3 License "Pharmacy Altey" No. 29) - Law "On Protection of Consumer Rights of the Republic of Belarus"  (Fig.4 Information on consumer protection) - Book of complaints and suggestions  (Fig. 5 Book of complaints and suggestions "Altey Pharmacy" No. 29.) - Information about the reception of visitors by the head of the pharmacy on Mon., Tue., Wed., Thu., Fri. from 9:00 - 18:00.  (Fig. 6 Information for visitors) |
|
| The seller is obliged to promptly bring to the attention of the buyer the necessary and reliable information about the goods and their manufacturers in a clear and accessible form, which ensures the possibility of the correct choice of goods. | The range of goods offered for sale is laid out on a showcase. Show-windows are issued taking into account completeness of information on the goods.  (Fig. 7 Showcase "Pharmacy Altei" No. 29) Each showcase has a heading. Each LP has a price tag, there are advertising booklets on the table in the visitors' recreation area.  (Fig. 8 Promotional leaflets) When dispensing medicines, an authorized employee of the pharmacy organization informs the buyer about the rules for taking medicines: regimen, single and daily dose, method of administration, storage rules, etc.; draws the attention of the buyer to the need to carefully read the information about the drug. The employee responds professionally, competently, in compliance with ethical requirements. Requirements are met. |
|
| The information must contain without fail: the name of the product; trade name (name) and location (legal address) of the manufacturer of the goods, location of the organization (organizations) authorized by the manufacturer (seller) to accept claims from buyers and perform repairs and Maintenance goods; designation of standards, the mandatory requirements of which the product must comply with; information about the main consumer properties ah goods; rules and conditions for the effective and safe use of the goods; warranty period, if it is established for a specific product; the service life or expiration date, if they are established for a specific product, as well as information about the necessary actions of the buyer after the specified periods and possible consequences if such actions are not taken, if the goods endanger the life, health and property of the buyer or become unusable after the specified periods for intended use; price and terms of purchase of goods. | Each medicinal product, medical device has instructions for use, which reflect: - registration number; - trade name of the drug; - INN; - dosage form; -composition; - description; - pharmacotherapeutic group; - pharmacological properties · pharmacodynamics; · pharmacokinetics; - indications for use; - contraindications; - use during pregnancy and lactation; - method of administration and dosage; - side effects; - overdose; - storage conditions; - best before date; - terms of leave from the pharmacy; - manufacturer.  (Fig. 9 Instructions for the use of drugs) The requirements are met. |
|
| The seller is obliged to comply with the mandatory requirements, taking into account the profile and specialization of his activity, established in state standards, sanitary, veterinary, fire regulations and other regulatory documents. | The activities of the Altey Pharmacy No. 29 are carried out in accordance with the laws of the Russian Federation, Decrees of the Presidents of the Russian Federation, regulatory legal acts of the Ministry, the Government of the Russian Federation of the Republic of Bashkortostan, orders and instructions of the Ministry of Health of the Russian Federation and the Republic of Belarus. The list of legislative and regulatory framework is given above. Requirements are met. | |
| The prices of goods sold by the seller, as well as other terms of the contract, must be the same for all buyers, except in cases where federal laws or other regulatory legal acts allow the provision of benefits for certain categories buyers. | Prices for TAA are set for all consumers at the same price level. The pharmacy does not provide preferential leave.  (Fig.10 Information for visitors) The requirements are met. |
|
| The seller is obliged to ensure the availability of uniform and clearly defined price tags for the goods sold, indicating the name of the product, its grade, price per weight or unit of the product, the signature of the financially responsible person or the seal of the organization, the date the price tag was issued. | In this pharmacy organization, the goods sold have clearly drawn up price tags indicating the name of the product, price, signature of the financially responsible person, and the date the price tag was issued.  (Fig. 11 Price tag in "Apteka Altei" No. 29) The requirements are met. |
|
| The contract is considered concluded in the proper form from the moment the seller issues the buyer a cash or sales receipt or other document confirming payment for the goods, unless otherwise provided federal law or an agreement between the seller and the buyer. In case of retail trade, along with the goods, the buyer is given a sales receipt, which indicates the name of the goods and information about the seller, the date of sale, the quantity and price of the goods, and also affixes the signature of the seller's representative. |  (Fig. 12 Sales receipt) Requirements are met. |
|
| Goods that are not subject to exchange or return on the grounds specified in this paragraph in accordance with the list approved by the Government of the Russian Federation. |  (Fig.13. Information for buyers) Requirements are met. |
|
| Medicinal products and medical products must pass through pre-sale preparation which includes unpacking, sorting and inspection of the goods; checking the quality of the goods (by external signs) and the availability of the necessary information about the product and its manufacturer. | Medicinal products undergo pre-sale preparation, which includes unpacking, sorting and inspection of the goods, before being delivered to the trading floor in the pharmacy; quality control by external signs and the availability of the necessary information about the product and its manufacturer (supplier). Requirements are met. |
From the above, the following conclusion follows: that OOO Apteka Altei No. 29, which is located at the address: Birsk, st. Internatsionalnaya, 22 fulfills all the requirements for pharmacy organizations in accordance with Decree of the Government of the Russian Federation No. 55 of January 19, 1998. (as amended January 5, 2015).
We are opening a series of articles devoted to the analysis of the current state and prospects for the development of pharmaceutical logistics. Consider theoretical aspects supply of pharmacy organizations: the concept of product distribution in the pharmaceutical market, the content and significance of pharmaceutical logistics.
Currently, 18,000 drugs and 40,000 medical devices are approved for medical use in the Russian Federation, of which only about 3,000 drugs and 7,000 medical devices are produced at the Russian medical industry. The Russian pharmaceutical market is import-dependent, and the adoption of adequate management decisions in this area is hampered by the diversity of socio-economic, natural-climatic and other conditions on the territory of the Russian Federation.
All this predetermines the relevance of studying the current state and prospects for the supply of pharmacy organizations. First of all, it is necessary to define the concept of product distribution in the pharmaceutical market.
The pharmaceutical market is a set of economic relations that arise between its subjects regarding the sale and purchase and prescription-consumption of medicines and other pharmacy products.
The functioning of the pharmaceutical market is aimed at achieving social (preserving the health of the nation) and economic goals. At the same time, the subjects and objects of the pharmaceutical market interact in an inseparable relationship with the factors affecting them.
Basic economic laws of the pharmaceutical market (objective economic laws):
Law of demand (an increase in the market price, other things being equal, reduces the volume of demand, and vice versa);
Law of supply (an increase in the market price, ceteris paribus, increases the volume of supply, and vice versa);
The law of value.
Pharmaceutical market - open system, a set of interrelated components, among which are:
1 Structural elements of the system ( external environment, internal environment, system "input - output").
2 Links between elements.
3 Environment pharmaceutical industry.
At the same time, the functioning system “pharmaceutical market”, due to the interaction between its elements, acquires properties that are absent in the simple summation of these elements, i.e., the principle of synergy is fulfilled. Changing the properties of any of the elements entails changing the characteristics of the entire system as a whole (Fig. 1).
The operation of objective economic laws in the conditions of the pharmaceutical market is limited by factors related to the peculiarities of pharmaceutical activity, the peculiarities of relationships in the "seller - buyer" chain, and the peculiarities of medicines and other pharmacy products. Therefore, market relations are not always fully manifested in the pharmaceutical market.
The reasons for this phenomenon are as follows. In the field of drug supply economic efficiency should be combined with social justice. social orientation pharmaceutical market implies the mandatory functioning of the system social protection certain categories of the population who are not able to pay for the full cost of the medical care they need. At the same time, it should be remembered that social justice as a moral and ethical category does not exclude the operation of the principles of a market economy.
The appointment of drugs cannot be made dependent on the level of income of the patient.
The goods on the pharmaceutical market are pharmaceutical products, most of which are prescription drugs, which differ in the specifics of consumption, therefore, an important place in their sale is given to the intermediate consumer - the doctor. In this regard, in the pharmaceutical industry, the asymmetry of information regarding the consumer properties of drugs among manufacturers, pharmaceutical workers and consumers is more significant than in other industries. For the consumer, the vastness and scientific capacity of information create additional difficulties when choosing pharmaceutical products.
A significant part of drugs belongs to the list of vital and essential drugs, i.e. products strategic purpose that determines the health of the nation. In this regard, the state has introduced a number of restrictions and benefits in pricing and taxation.
The pharmaceutical sector is characterized by increased costs for entering the industry (licensing is required, special training of personnel) and compliance with the conditions for the implementation of pharmaceutical activities. labor costs pharmaceutical workers in the provision of pharmaceutical care are not amenable to precise quantification. Demand, supply and price remain the main instruments of the pharmaceutical market.
From point of view marketing approach The pharmaceutical market can be considered as a set of existing and potential consumers of pharmaceutical products and goods and services that satisfy the need for pharmaceutical assistance.
The difference between the pharmaceutical market and other markets lies in the fact that, along with institutional and end users in its structure there is a group of intermediate consumers.
Supplier Analysis
The importance of choosing a supplier is explained not only by the functioning of a large number of suppliers of the same material resources on the modern market, but also by the fact that he must, first of all, be a reliable partner of the commodity producer in the implementation of his production organization strategy.
The main criteria for selecting a supplier for the pharmacy chain of LLC "NAS" pharmacy No. 55 are:
- · the price and conditions of financing;
- the quality of the product;
- · reliability of deliveries (observance of contracts on terms of delivery, on assortment, completeness, quality and quantity of production);
- organization of quality management at the supplier;
- · good reputation.
Pharmacy No. 55 has concluded contracts for the supply of medicines and other pharmacy products with the following companies:
- CJSC SIA International;
- CJSC "Protek-5";
- ZAO NPK Katren;
- LLC Pharmkomplekt;
- LLC "BSS";
- LLC "Rosta";
- LLC "Pulse";
- LLC "Alidi"
All medicines and other pharmaceutical products entering the pharmacy have certificates issued by federal or local control and analytical laboratories.
A comparative analysis of the arrival of goods to the pharmacy from suppliers with whom a contract for the supply of medicines and pharmacy products is presented in Table 1.
Table 1 Comparative analysis of the arrival of goods at the pharmacy
|
The supplier |
Purchase amount |
Number of deliveries |
Purchase amount |
Number of deliveries |
|
November 2016 |
December 2016 |
|||
|
OOO Rosta |
||||
|
OOO Pulse |
||||
|
CJSC NPK "Katren" |
||||
|
Pharmkomplekt LLC |
||||
|
OOO BSS in |
||||
|
LLC Alidi |
||||
|
CJSC "SIA international" |
||||
|
CJSC "Protek-5" |
During comparative analysis it can be concluded that in November 2016, the supplier LLC Pharmkomplekt leads in the purchase of goods with the amount of 555319.5 rubles, which is 199719.5 more than in December 2016, a small need for the purchase of goods is from the supplier Alidi LLC. In terms of the frequency of deliveries for November-December 2016, the leader is the supplier CJSC NPK Katren with 20 deliveries, which is 1 more than in December.
Based on this analysis, you can build a rating of suppliers:
- 1. Pharmkomplekt LLC;
- 2. CJSC NPK Katren;
- 3. CJSC "Protek-5";
- 4. LLC "Pulse";
- 5. LLC "Rosta";
- 6. LLC "BSS";
- 7. CJSC "SIA-International";
- 8. LLC "Alidi".
Acceptance control in this pharmacy organization
Acceptance control in the pharmacy is carried out by the head or pharmacists. logistics management pharmacy financial
The supplier's driver brings the goods to the pharmacy. Upon receipt of the goods, the pharmacy representative checks the conformity of the number of places indicated in the consignment note, i.e., acceptance is made according to the quantity of goods. After completing the check, the accompanying documents indicate the number of accepted places, put the date, the position of the accepted person, along with the transcript and the seal of the pharmacy.
The consignment note and invoice are entered into the 1C Enterprise program. Then opening the invoice, the goods are scanned and checked:
- The integrity of the packaging
- the name of the drug;
- the quantity of receipt with the quantity in the invoice;
- series;
- · best before date.
After the invoice is recorded in the 1C Enterprise program and the goods are credited. Also, a protocol for agreeing on prices for vital and essential drugs is printed, if there are such drugs in the invoice, and price tags for OTC drugs are printed. After checking, the goods are placed in storage places.
If a shortage or damage to goods is detected, a complaint is made “about the discrepancy in the quantity and quality of goods”, and a “quality claim” is made to the supplier, and this product is placed in a quarantine zone.
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