Work ground rules in the office. Rules of conduct in a team: features of relations in the office. General rules of internal order

The rules of conduct in a team are one of the most important components in any institution. A person who wants to build rapport with colleagues and move forward career ladder must abide by these rules strictly. Many companies already prescribe requirements for the behavior and appearance of their subordinates. Therefore, when applying for a job, it is worth knowing about them in advance.

What it is?

Etiquette in Russia began to be more strictly regulated and introduced everywhere under Peter I. At the beginning of the 18th century, the rules of behavior from the West began to be adopted in our country. For a long time there was a search for a compromise and the introduction of rules suitable for the mentality of our fellow citizens. Over time, etiquette began to be divided into secular, military, religious and official.

Service etiquette is the rules of conduct in a team, which are expressed in the fulfillment of certain requirements of professional communication in a particular organization. This is the most commonly used definition or concept. business etiquette.

Kinds

There are several types of business etiquette.

The rules of conduct with customers must be carefully observed. Do not stare at your interlocutor or keep looking into his eyes - this can confuse a person. Do not talk on the phone during negotiations or important meeting. Shoes and general appearance should be neat and inviting.
per century information technologies it is important to follow the rules of electronic communication. It could be communication e-mail, the use of various electronic services or chat on various apps on your phone. It is important to fill in all the columns in the email. It is especially important to correctly fill in the field with the heading "Subject". Your letters must always be signed. You need to address people politely and do not forget about the words of greeting. When writing email emoticons are allowed.

When writing an email, the use of emoticons is allowed.

office phone call etiquette represents another important aspect of the rules of conduct at work. During the conversation, it is important to monitor your tone and intonations in your voice. It is important to greet the interlocutor and do not forget to introduce yourself. You need to specify not only your name and position, but also the company on behalf of which this call is made. Before starting a conversation, it is worth finding out whether the interlocutor is currently in a dialogue. It is better to immediately go to the point and voice the topic of the conversation. It is unacceptable to eat or drink during the conversation. Using the speakerphone is allowed only with the permission of the interlocutor. At the end of the conversation, be sure to say goodbye.
Leader's work etiquette equally important for both men and women. Competent management is impossible without determining the type of management, the mood of the team and its attitude towards subordinates. You need to try to have a conflict-free space in the office.
Senior management visit or significant guests is carried out according to a special protocol. Such protocol behavior is clearly regulated. It contains all the allowed ethical standards, time and meetings with guests.

What does it include?

The rules of conduct in a team should be the same for everyone. Each employee must respect his boss and not be hostile to him. The employee must contribute to a positive atmosphere in the team. In the course of relationships between colleagues, there may be controversial situations- you should avoid them or try to smooth out sharp corners.

Every team has its own rules. They can be fixed in corporate code, but may be unspoken. Some institutions prohibit taking documents home or using portable storage devices. The unspoken rules may include mandatory attendance at corporate events and symbolic gifts to colleagues for the holidays. It is important to watch your speech and not discuss others. It is worth carefully choosing topics for conversation and not talking too much about yourself - this is already an aesthetic side in the upbringing and behavior of each individual person.

The rules for the relationship between the leader and the subordinate are acutely regulated. It is impossible to communicate with the manager and all higher-ranking persons in an overly familiar way or switch to “you”.

In a new team, you need to learn about the basic rules of behavior - there may be features of the relationship between employees and the manager. Tact must be observed in dealing with colleagues. It is important to know about the presence of a dress code in the company. In case you need to leave workplace, it is worth finding out how this is formalized: is it enough to speak verbally with the manager or is it necessary to write a written statement.

Office clothing plays an important role in business etiquette. When choosing clothes for work, you need to follow a few rules:

do not wear homemade knitwear;
women must wear tights or stockings even on hot summer days;
girls need to follow the length of the skirts and the color of the clothes;
dresses in the office are allowed to wear only the most strict styles.

It is necessary to have a change of shoes in the office. Hands must always be covered. You need to change clothes daily. If a man or woman wears a suit, then a daily shirt change is important.

Women should avoid wearing too much jewelry. Preference should be given to one thing, but from precious metals. You can not wear jewelry over knitted and woolen items. Religious symbols are unacceptable to be worn for show. And one of the highlights is perfume. Its complete absence during the day is desirable, especially if there are several people in the office: the smell of eau de toilette can be unpleasant for others, and for some even cause attacks of an allergic reaction.

Strict adherence to the dress code is carried out mainly in large companies. In some institutions, the ban exists only on jeans. There are institutions where there is no dress code as such. But this does not mean that you should not follow the elementary rules in the selection of your clothes.

The functions of an employee are clearly spelled out in the job description of each individual employee. It specifies the mode of operation, the rights and duties of the staff. Organization of work in the workplace is essential.

Important Aspects

Entering the office, you need to say hello first. This applies to communication with higher-ranking people. Each employee should know the basics of working time planning and be able to distribute their work time and tasks correctly. It is important to follow the dress code rules. The workplace is the personification of the employee of the enterprise, which itself will tell everything about its owner, so it must always be kept clean and tidy.

It is important to comply with all requirements for documents: correctly fill out the official letterhead of the organization, adhere to the corporate font and intervals. Structured and competent speech of an employee is the basis of his further career development. With the ability to speak beautifully in the future, it will be easy to transfer your thoughts to paper in the form of business letters.

It is important to be able to accept other people's opinions. Work information should not be discussed outside the office. This can be facilitated by a special order of management on non-disclosure of information.

In the workplace, you need to work, and not indulge in idleness. A person who performs well and brings income to his institution rises very quickly in his career.

It is a great success for a person to be able to hear other people. In business, this is a very important quality. In short, this skill helps to make a profitable offer at the right time and save a lot of money.

When working with a delegation of partners from another country, it is worth remembering the etiquette of this nationality. It is important to learn the art of negotiation. First you need to attract the attention of the interlocutor, and then bring it to a specific result.

Remarks to a subordinate should be made in private. But public remarks should be left for that moment, if the employee did not understand the first time. The subordinate is obliged to follow the orders of the immediate supervisor, but has the right to express his point of view.

Personal relations of employees, novels and hatred greatly interfere with the work process - you must try to maintain a harmonious atmosphere in the team. It is important to pay great attention to your gestures and words. It is worth noting that the handshake is the only acceptable tactile contact.

It is important to learn to control your gestures and facial expressions, because they will say more about you than any words.

Employees who want to build trust with colleagues and move up the career ladder must follow the tacitly accepted rules of conduct recorded in etiquette.

What is office etiquette?

It is a set of fixed rules of conduct in the work team, which must be observed by each employee of a particular company. Service etiquette includes several subspecies:

relating to the relationship of employees with customers and visitors;
etiquette of electronic communication;
rules affecting telephone conversations;
official etiquette of the head;
visits by management or guests.

Functions

Service etiquette regulates the behavior of each employee in the workplace. With its help, a favorable atmosphere at work is created, conducive to productive activity and the fulfillment of tasks. Each employee knows how to behave in order to avoid misunderstandings with colleagues.

Basic Rules

Is it necessary to knock on the office door for etiquette? If you enter the office, you do not need to knock, otherwise you may embarrass the employees outside the door. Knocking will show your suspicions that they can solve personal problems instead of workers. Don't knock, but don't enter without permission. Open the door, enter the room and ask if you can get through. You don't have to look out the door. If you are allowed, move on. If you go to the boss in your personal account, you need to ask permission from him. Sometimes bosses express wishes that subordinates do not enter his office without warning by knocking on the door.

Employees should carefully choose topics for conversation, it is not ethical to discuss each other behind their backs and “wash the bones” to the leader.

Do not dry the umbrella in the straightened form in the middle of the office. Find a secluded place where it will not bother anyone, but rather hang it on a hanger, after making sure that it does not drip anyone's things.

Well-mannered people do not go to the office in outerwear, do not put it on the table and do not hang it on the back of a chair. All outerwear must be left in the cloakroom. Exception - you popped in for three minutes on urgent business.

Relationship features

Leader and subordinate

The employee must respect the manager, not have negative emotions towards him and communicate with him only within the framework of business relations. You can't be familiar with your boss. The manager, in turn, must take care of the employees, professionally resolve conflict situations, trying to create a pleasant atmosphere in the team, conducive to conscientious performance of work duties.

In the new team

The leader must introduce the new employee to the team. Employees must show friendliness, introduce the newcomer to all the features of the work and the internal set of rules of conduct. You should not devote him to all the secrets of personal relationships between colleagues, let the person figure out what's what.

A beginner should take a closer look at the team and catch the features of communication established in this small society. He needs to take into account the rules of the "game" in order to "join" faster.

Between subordinates

With employees occupying a position of the same level, you must always be polite and friendly. Do not make conflicts out of nowhere. Try to earn the trust of colleagues, sincerely rejoice in their successes, do not refuse insignificant requests for help. Familiarization is also not worth it if you clearly see that the employee does not like this behavior.

Between man and woman

At work, they advise you to forget about your gender, there is no place for division by sex and age, only the position you hold matters. However, this does not mean that men should completely forget that they are representatives of the stronger sex.

If a man gives a lady a coat or helps carry a heavy bag, this will only be welcome. Women should not demand privileges from male employees.

8 rules of conduct at work

Office etiquette spells out the basic rules of conduct at work. Let's consider each in more detail.

In every serious organization there is a dress code, a set of rules that govern the appearance of employees. However, it is not available everywhere, but this does not mean that you can come to work in whatever you want. Office etiquette dictates its requirements.

Special business attire is appropriate for work. You can not wear short skirts, tight-fitting dresses with a deep neckline, T-shirts that expose the stomach. When choosing clothes for the office, pay attention to the quality of the fabric: it should be pleasant and should not wrinkle much. Things should always be clean and carefully ironed. Men who wear suits in the office are required to change their shirt daily.

It is not recommended to wear shoes with too high heels, the maximum allowable height is eight centimeters. It is advisable to have a changeable pair of shoes or boots at work, in which you do not walk in everyday life.

Special attention women should be given make-up. It should refresh the face, hide flaws and subtly emphasize dignity. Light daytime make-up is appropriate, no war paint, bright blue shadows and Cleopatra's sloppy arrows. Hair must be clean and styled. If you work in a serious company and participate in meetings, collect long curls in a neat bun.

Be especially careful with perfume. Perfumes are something intimate and personal, they should be felt only by relatives in close contact.

If you yourself “hear” the smell of perfume, then others may already have a headache from a strong aroma. Leaving behind a trail of smell is a bad form.

Opt for light and refreshing scents rather than heavy and suffocating ones. Apply perfume as follows: spray on a comb and comb your hair, or spray into the surrounding space and pass through the formed “cloud”.

Do not wear a lot of jewelry, let's say one item, but made of precious metal, because the costume jewelry looks too cheap. Pay special attention to your hands: they must be clean and well-groomed with short nails and a mandatory manicure. Plain coverings of pink and flesh colors are suitable, bright shades of red, emerald and sapphire are also allowed.

Greeting colleagues

When you enter the office, you should immediately greet all colleagues. The classic "Hello" doesn't really fit the bill, as it refers to health. It is better to use the traditional “Good afternoon”, and if the relationship between employees is informal, a simple “Hello” will do. According to the rules of work etiquette, in response, employees should say hello, making eye contact, but a slight nod of the head is acceptable if the person is too busy and cannot tear himself away.

If you work in a large room, the so-called "open space", which is now very common in large companies, you should not go to each table and greet everyone personally. It is also necessary to greet everyone at the same time, and then go to your workplace.

In the business community, the only tactile contact allowed is the handshake. The initiative must belong to a person with a higher position, while there is no difference in gender.

If you came to someone else's office, then the initiative to shake hands should belong to the owner. But if an unknowing employee suddenly extends his hand, making a mistake in doing so, you cannot leave the gesture unanswered. Do not respond to a handshake, only wanting to punish.

Family photo on desktop

The workplace should be furnished in such a way that it is clear that it belongs to a professional in his field, and not to a romantic housewife or souvenir collector. soft toys, numerous figurines and postcards have no place in the workspace. Service etiquette allows you to keep only one on the table. personal item- a family photo in a strict frame. There can be one or a maximum of two such photographs, no more.

Frames should be placed in such a way that visitors next to the desktop can see what is shown on them. This is necessary not in order to show off one's own family, but then in order to prevent people from having a desire to see what is inaccessible to their eyes. It is also allowed to place a small discreet box on the table. Of course, female employees can store cosmetics, spare tights and other necessary personal items at the workplace, but all of them must be hidden from prying eyes.

About snacking in the office

According to office etiquette, snacks and meals at lunchtime, taking place right on the desktop, are unacceptable. If you work with clients and at any moment a visitor can find you at lunch, this is all the more bad manners. Eating at the workplace often turns into various troubles. Numerous crumbs remain from bread, coffee is sometimes spilled directly on a white blouse or on a computer keyboard.

Eat and snack only in the dining room or in a special room designed specifically for employee lunch meals. If the office does not have a dining room or such a room, there is an excellent reason to take the initiative to create a special room. While the leaders decide on the allocation of a room, it is best to go to lunch at a nearby cafe. If you still had to eat at your desk (although this is unacceptable according to etiquette), be careful, clean up after yourself the crumbs and be sure to ventilate the room.

Do not cook dinner with strong-smelling foods, such as garlic, herring, sauerkraut. You may be crazy about these ingredients, but your colleagues may not share the same enthusiasm.

Do not place a cup of tea on work papers, as they may leave a characteristic stain. Use the simplest dishes, do not buy large mugs with funny inscriptions for drinks. Wash all dishes at once, make sure that they are always clean.

"You and you" - how to properly address colleagues and management?

With directors, managers and all employees with a higher position, it is necessary to address only "you". Familiarity, familiarity and the transition to "you" are unacceptable. Older colleagues should also be addressed as "you", showing respect. As for peers who occupy the same step with you on the career ladder, everything here depends on your personal relationship. At the first meeting, of course, it is necessary to turn to "you", but if then the relationship becomes closer, more friendly, you can switch to "you" by mutual agreement.

Can you dress up in the office?

Directing a marafet right at your desk is considered bad form. Tinting eyes, lips, combing hair and tightening tights is allowed only in the toilet room. Remove yourself from the field of view of employees, then you can put yourself in order completely. The same rule applies when applying perfume: you can spray fragrant liquid only in the restroom.

Mobile phone conversations

Put your mobile phone on vibrate when you arrive at work. If you do not want to do this, turn down the volume as much as possible and put a calm melody on the call - harsh sounds and obscene songs are inappropriate. When leaving the room, take your phone with you, do not leave it on the table or in your bag turned on. The device may start ringing without you, which will disturb the peace of employees. If your colleague left the phone on the table and left, and he began to strain, do not reset the call yourself. Be patient, and then ask a colleague not to do it again.

If you are called by loved ones, it is not necessary to immediately leave the room. It is permissible to have a short conversation that will last no more than two minutes.

Warn relatives not to call constantly during the working day. In the case of a long one, the employee must definitely leave the office and find a secluded place where no one will hear the conversation. If you want to put the conversation on speakerphone, warn the interlocutor. In this case, you are personally responsible for the confidentiality of the information received.

Sometimes colleagues become unwitting witnesses to an unpleasant conversation of one of the employees. In this case, you should delicately offer your help, and then look at the reaction of a colleague and determine if he wants to share the details.

Personal life and office

Personal disagreements, resentments and misunderstandings should be left outside the office door. In the process of work, conflicts inevitably arise that need to be resolved gently, bypassing sharp corners. Each employee must be friendly and maintain a harmonious pleasant atmosphere in the team. All this is necessary for the productive work of the team.

Office romances greatly interfere with the work process, therefore, according to the business code, they are unacceptable.

People spend a lot of time at work. Often they see colleagues much longer than members of their own family. If educated people who are familiar with office etiquette work in a team, the production process becomes pleasant and harmonious.

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Etiquette onworkingplace

Introduction

All spheres of our existence are subject to certain rules. In the workplace, too, there are rules of etiquette that must be adhered to. At work, as in any other micro-society, relationships are regulated by service instructions, rules internal regulations, instructions that take into account the specifics of the company's work, rules of etiquette, features of the company's interaction with customers and partners.

The concept of "etiquette" penetrated into Russia at the beginning of the 18th century. Of course, even before that time there was a generally accepted order of behavior at court and outside it. We know from history that patriarchal requirements, spelled out in the 16th century under Ivan the Terrible in a kind of code of conduct "Domostroy", were of great importance in the life of Russian society. By these rules, people were to be guided in their attitude to power, to the church, to the family, to work.

It is known that each employer forms the image of a professional, whom he would like to see in his own office. To a large extent it depends on corporate culture adopted by this organization. Exist simple rules behavior at the interview, the main thing in them is confident behavior during the conversation. So, never and under no circumstances should you look at the floor, and even more pleading and sorry for the employer, hold your back with a wheel, fiddle with your clothes with your hands, etc., speak in an inexpressive meek voice. Nobody says that you should not be nervous, this is a natural reaction, but you should control yourself.

Modern traditions are fundamentally different from the life of that time. At work, relationships are regulated by service rules and instructions that take into account corporate specifics.

Basic Rule modern etiquette- always respect other people. The English, for example, believe that a gentleman can be called such a person who never does something bad on purpose. Many psychological research show that a person with a gloomy mood spreads this mood to others. By the way, teachers should also remember this, because sometimes the student's assessment depends on their mood. A good tradition exists in the East: a person has no right to go out to people in a bad mood. In all situations, he is obliged to maintain a friendly expression on his face, not burdening others with his worries. But even violent cheerfulness often causes irritation in people, as it tires them.

What should the person who entered the office do? That's right - greet everyone. It is necessary to greet everyone - from security guards and watchmen to the director. In this lies the main idea good relations.

An important part of workplace etiquette is how you treat the people around you who work as a team with you. By name and patronymic, for example, you need to contact the boss. Only the surname can be used, but using the word "Mr" or "Madam". When it comes to the workplace, employees should not be addressed simply by their first name. Calling by name and patronymic is a cultural and historical heritage of the country.

1 . osnew rules of etiquette

Handshake- the most important moment of greeting. Pronounced discomfort from the handshake gesture is evidence of the negative characteristics of the partner.

In business etiquette, a handshake is not a mandatory procedure. Usually employees - men shake hands with other employees (of course, male). While shaking hands with the boss can be considered an indicator of unnecessary, and sometimes even indecent familiarity. It all depends on your relationship with your boss. While shaking hands during business negotiations is considered good manners.

It is worth noting that if a woman extended her hand to a man (and according to the rules of office etiquette, she does it first), then the man should respond with a short handshake. If you need to introduce partners to each other, then in this case, younger employees are represented by senior in position and age. In addition, the latter may introduce themselves. However, if there is an acquaintance between a man and a woman, then the ladies never give their name first (the exception is a student and an aged professor).

If you need to enter someone else's office, then knock on the door only if there are less than three people in the office. It is allowed to enter premises with more than three workplaces without warning. These are more general rules, but there are also other subtleties that office staff should be aware of.

Workplace is the owner's face. A tidy person keeps his desk in order, all important papers are neatly stacked and sorted. Do not eat or pick your teeth in the workplace.

There are two main values in human behavior - this is philanthropy and politeness. No wonder Voltaire said: "Politeness is for the mind, what beauty is for the face." It is philanthropy and courtesy that help you choose the right tone in communication, win over a person and, as a result, achieve what you need. And work etiquette is no exception.

Appearance- take care of yourself, keep hygiene. Your hair, hands should always be well-groomed and clean. The same applies to clothes and shoes. Use one perfume line, but in moderation. Don't forget handkerchiefs. A healthy, well-groomed appearance is a mandatory requirement of official behavior etiquette.

Punctuality- remember the time. Never be late. Be precise and consistent in your work, do everything on time. Carelessness and forgetfulness can harm the common cause, cause discontent and irritation of colleagues.

Attentiveness- know how to work in a team. Listen to the opinions of others - otherwise, you may miss out on useful information or interesting idea. Pay attention to your business partners and colleagues, show participation, even if it distracts you or seems tiring. It may happen that you yourself will need sympathy and moral support. Do not forget to congratulate your colleagues and colleagues on holidays and birthdays. Be sincere, but not noisy in expressing your feelings.

Bad habits- You must smoke only in a specially designated, equipped place. Do not touch things and look at documents on the tables of colleagues. An educated person should always be interested in the affairs of colleagues, but at the same time not impose his society on anyone. The successes of employees should please, and the failures sincerely upset. Remember, or rather write down, when they have important dates in their personal lives, and do not forget to congratulate them on another encouragement from their superiors. Personal grievances and antipathies should remain outside the walls of the office so as not to affect business relations. Keep secrets to justify the trust placed in you.

The rich experience of mankind includes a number of techniques that can slow down, naturally not to the detriment of the company's interests, the adoption of a decision, especially if the initiative comes from "from below" and not "from above".

What is important here, of course, is not the disgust of people with themselves, but in their "initiation to themselves." Try to promise only what you can actually deliver.

For the desired development of your career of an insufficiently high level of professionalism, you should forget about conflicts, aggression and resentment, accept criticism, follow the rules of etiquette, be moderately sociable and your career will definitely go up!

Useful traitss character

First of all, the etiquette of communication in the workplace is politeness "Explanatory Dictionary of the Living Great Russian Language" by V.I. Dahl comments on this concept in this way: “Politeness is decency, good behavior and address or courtesy. Learn politeness: where is the stump, here is the forehead; where are the people, here by; where dogs fight, say: God help you! And then the author explains: "Polite - a person who observes secular, worldly decency, courteous, helpful, helpful."

To be polite does not mean to fawn and fawn. The expressions “cold politeness”, “icy politeness”, “contemptuous politeness” are widely known, in which the epithets next to the word embodying a wonderful human quality emphasize its protective properties. Politeness not only disposes, but also allows you to keep a person at a distance.

American philosopher R.W. Emerson defines politeness as "the sum of small sacrifices" that we make to those around us with whom we enter into certain life relationships.

True politeness is one of the manifestations of sincere, disinterested benevolence towards all other people with whom a person has to meet. With workmates, with many acquaintances in everyday life, politeness can turn into friendship, but an organic, even attitude towards people in general is an obligatory basis for politeness. A true culture of behavior is where a person's actions in all situations follow from moral principles. Unlike the ignoramus, who splashes out his negative emotions on others, polite person knows how to restrain them.

Tact and sensitivity in relation to others is an indispensable condition for fruitful cooperation between the boss and the subordinate, colleagues at work. The content of these two noble human qualities is attention, deep respect for the inner world of those with whom we communicate, the desire and ability to understand them, to feel what can give them pleasure, joy, or, conversely, irritate them.

Tact and sensitivity are in fact inextricably linked with the normal work process in the team and directly affect the economic performance of any enterprise. An institution that employs well-mannered people works like clockwork: professional problems are solved quickly, personal problems recede if team members take part in them. Be tactless and rude towards a subordinate, and his resentment will immediately pour out in the most unpredictable forms. Just as “Moscow burned down from a penny candle,” so an entire enterprise can go to waste from someone’s hidden resentment.

Tact is also a sense of proportion, which should be observed in conversation, personal and official relations; it is the ability to feel the border that no one has the right to cross. A tactful person always takes into account specific circumstances: age difference, gender, social status, place of conversation, the presence or absence of strangers.

However, the culture of behavior is equally obligatory on the part of the lower in relation to the higher. It is expressed primarily in an honest attitude to one's duties, in strict discipline, as well as in respect for the leader and colleagues. Demanding respect for yourself, ask more often a question: Do you respond the same to your surroundings?

D. Carnegie writes: “You can make it clear to a person that he is wrong with a look, intonation or gesture no less eloquently than with words, but if you tell him that he is wrong, will you make him thereby agree with you ? Never! For you dealt a direct blow to his intellect, his common sense, his pride and self-esteem. It will only make him want to strike back, not change his mind.”

Tact and sensitivity also imply the ability to quickly and accurately determine the reaction of interlocutors to our statement, actions and in necessary cases self-critically, without a sense of false shame, to apologize for the mistake made. Not only will this not diminish your dignity, but, on the contrary, it will strengthen thinking people in their opinion of your modesty - an exceptionally valuable human trait.

Communication ethics

1. You should not allow caustic humor and frivolity, even if this is an integral feature of your usual conversation, and you like to joke and make fun of colleagues. Be sure to watch your speech, exclude slang and try to remember the names of colleagues and clients the first time.

2. You should play in a team and by the rules of the team, because your success in your company depends on each employee and on whether he conscientiously approaches the fulfillment of assigned tasks. Therefore, you should not cover other employees if they frankly "score" on their job responsibilities. It's best to stay away for now.

3. If you are a subordinate, you should not interfere in the discussion of important issues if the leaders are talking to each other.

4. You should avoid clarifying the relationship with colleagues by e-mail, if suddenly you have disagreements. So not only will you not achieve anything, most likely, this correspondence will become available to everyone. Controversial points are best clarified in person and without raising the tone.

5. Do not talk at work about your household chores, and even more so about love affairs and office romances, even if gatherings are practiced in your office, during which you can discuss everything.

6. When you have lunch, try not to eat foods that have a strong repulsive smell (for example, smoked fish, onions, garlic, etc.)

7. Know how to control your emotions. It is necessary to exclude jumping around the office in case of joyful events and bitter sobs if something unpleasant happened. Remember that such emotions are appropriate only in the presence of your friends and family.

8. You should never tell partners about the problems of the company, unscrupulous employees, unskilled management, etc., so it loses confidence. If a deal breaks down or something like that, you can simply refer to a technical or partner reason. Otherwise, you will lose credibility, both from your superiors and from business partners.

9. Perhaps the most difficult. Never discuss other employees or management. Otherwise, you can be considered a gossip and a hypocrite, even if your boss is really a bore and a nitpick.

9. It is worth taking care of the company's property. Stationery is intended for you to complete your working moments, and not for you to use them for your own personal purposes (print out books for yourself, save pencils and felt-tip pens for children, etc.). If you have taken such a step and decided to print a diploma for your child, try to keep it unnoticed, both by colleagues and by superiors.

10. Do not take from other people's tables without asking stationery or other personal belongings of employees.

11. If you decide to pour yourself tea or coffee, offer it to your colleagues, and after drinking tea, be sure to wash your cup.

12. Do not engage in fleeting intimate relationships at work. In addition to various unpleasant rumors, you can easily lose your position.

13. Do not neglect the traditions of the office (it can be congratulations on holidays, and dress code, and corporate parties, and Friday rituals). This can be regarded as disrespect for the company, and colleagues in particular. But at the same time, keep everything under control. Remember that stains on the reputation can not be washed off!

About leaders

The head is obliged to introduce his new member to the team. The next steps are taken by subordinates. Experienced Staff should bring the newcomer up to date.

There are individuals who experience pleasure at the sight of the torment of a new employee who cannot get used to it. Perhaps they would be more willing to help an inexperienced colleague if they knew that they themselves might someday be in his place.

However, new employee should not, in any difficulty, call on the help of others. Everyone has their own responsibilities, so you should not constantly pull someone, preventing him from working.

You should not introduce a new employee into the intricacies of personal relationships between some members of the team.

The form of address of all employees of an organization or firm depends on the traditions and personal sympathies of each, but it is not customary to address someone by last name.

Educated people are always interested in the affairs of their colleagues. Their successes should sincerely rejoice, and their failures should grieve. Do not forget to congratulate a colleague on a holiday, a date in his personal life, or at the next promotion.

Personal grievances, likes and dislikes should not affect business relations with colleagues.

You should not bother colleagues with stories about your worries and personal troubles. An office or other office space is not a place for intimate conversations.

Special mention should be made of the relationship of colleagues of the opposite sex. Men should not forget that even in the service a woman remains a woman. A well-bred man will let a lady go first not only at the entrance to the restaurant, he will allow her to enter the dining room first and hold the door in front of her. In the presence of women, men should not allow obscene expressions.

However, if your colleague leaves, you do not have to interrupt work to give her a coat. But if you entered the wardrobe together, then, as a well-mannered person, you should help the lady get dressed.

Women should not abuse this and demand constant attention from male colleagues, because politeness is politeness, but you also need to think about work. You should not expect that a colleague, busy, will give up his occupation in order to open the door to the corridor in front of you.

If you currently need male help to, for example, move your computer to another place, ask for it directly, rather than waiting for your colleague to guess about it.

Men also should not forget about courtesy towards ladies. If one of them did not have enough space in the meeting room, offer your chair. Skip the woman forward, heading to the dining room.

Everyone probably knows that an employee's workplace can tell a lot about the owner. A well-mannered person will never force others to admire the mess on his desk. The desktop cannot be “decorated” with hats, scarves, handbags, cosmetic accessories.

You should not do makeup at the workplace, as well as eating at your desk, chewing gum or picking your teeth with a toothpick. Smoking is allowed where prescribed in this organization.

Do not look at the papers on someone else's table, do not look for anything there.

About telephone conversations

At work, we have already talked, but it is worth remembering some rules. If you pick up the phone, know that persistently asking the caller who he is is impolite. The secretary can find out who called, but the secretary must also be extremely polite. Usually a request: “Please introduce yourself” or “May I know who is asking?” - everyone willingly performs.

Conducting long private conversations on the office phone is unacceptable. If you really need to call on a personal matter, try to make it quickly and not too noticeable to others. Do not eavesdrop on other people's telephone conversations.

In most teams, it is customary to congratulate employees on their birthdays. Those who collect money for a birthday gift should not insist if one of the colleagues refuses to donate money. Congratulating the hero of the occasion and presenting a gift, you can name only those who give it.

In response to congratulations, a treat is usually offered, but it is undesirable to arrange too magnificent celebrations in the workplace. In addition, it seems to oblige the next birthday person to do the same, and not everyone can afford it. Do not try to impress others with your generosity and culinary talents.

If you were presented with a box of chocolates as a gift, you need to open it and treat everyone. In the event that the birthday boy brought sweets from home, he can pick up the gift box not unpacked.

The birthday of the head of the company is celebrated according to established traditions, however, none of the subordinates is obliged to give gifts to the head. But if there is such a tradition, the team will not make a mistake if they put a bouquet of flowers on his table. If this does not seem enough to you, opt for inexpensive things that are not in doubt. These are sweets (if the leader loves them), exotic fruits, an original ashtray (if he smokes), an organizer, stationery, a watch, good spirits. By the way, alcohol is permissible only in cases where the tastes of the one to whom it is presented are well known. In small teams where a trusting relationship has developed, you can give a purse, briefcase, etc.

The secretary can make a gift to the boss, but it should be modest enough and be business rather than personal.

Relationships between men and women in the workplace

If we proceed from the idea of equality of men and women and be guided by the requirements of ordinary courtesy, the question of how members of the opposite sex to build relationships at work will disappear by itself.

The door is opened by the person closest to it.

The person closest to the door enters or exits the elevator first.

The one who has a lighter at hand gives a light to another.

Both men and women rise from their chairs to greet a customer or visitor, regardless of gender.

Both men and women shake hands; in the service there are no rules prescribing who should be the first to shake hands with another.

Regardless of who invites whom to lunch, the inviter pays.

If all employees in the office use a common coffee maker, both men and women take turns brewing coffee and washing the coffee maker. The idea that the prerogative of preparing coffee is exclusively a woman's affair is one of the most typical prejudices, and women are engaged in housekeeping at work on an equal basis with men.

Services of a personal nature, such as asking the secretary to take clothes to the dry cleaners or buy a gift for the boss's wife, are not part of the official duties, unless their implementation is specifically agreed upon when hiring. If someone really really needs such a service, then his request to fulfill this assignment should be personal.

Neither men nor women at work should call employees pet names and nicknames. Joan is not "darling" and Stan is not "honey". If someone still persists in their delusion, you can simply say, "My name is Joan, not darling," repeating this until your words have an effect.

Even when you would like to behave at work in the same way as in not working environment, do not allow yourself this. Do not forget that a business lunch is not an invitation to a date. A woman should not wait for a man to gallantly pull out a chair for her to help her sit down, and a man should not feel obligated to do so. She will be able to take care of herself, as well as her companion.

Nutrition

If meals are permitted in the workplace, the normal rules of cleanliness must be followed. Don't leave dirty cups and plates around. After eating, wipe crumbs and wet stains from spilled drinks from the table. The spectacle of how people eat does not bring much pleasure to those present. If you are forced to eat at your desk and your office door is open, close it. As soon as in your back office other people are working, try to start eating when those who are sitting next to you have left. Pay special attention to your table manners, do not answer phone calls with your mouth full. As soon as you finish eating, throw away the leftovers, if possible, in a separate closed trash can, and not in the wastebasket next to your table or your colleague's table. The mere sight of leftover cantaloupe or tuna and onions, not to mention the smell, does nothing to improve the appearance of an office.

manner of speaking

Tongue-tiedness usually prevents people from getting promoted. There is an endless debate about whether or not to introduce elocution lessons into the school curriculum, with opponents of such a proposal arguing that the unification of colloquial speech can deprive students of their cultural traditions. Without going into the details of the discussion of this important issue, we only note that a self-respecting company management will never appoint an employee to a position that requires communication with people if the candidate is not doing well with conversational speech. I would like to advise employees of firms dealing with market problems and communication with other people to correct shortcomings oral speech and reprimand, if they suffer as such. If necessary, you can take public speaking lessons and work at home to improve your overall cultural level. The inability to clearly express one's thoughts is a significant drawback for a businessman.

Attitude to work

A benevolent attitude will advance you much faster than complaining and constantly expressing dissatisfaction. You have every right to disagree with your firm's dress code or vacation policy, and even incite co-workers to stand up for their rights, but this attitude is unlikely to accelerate your progress. career ladder. Therefore, before deciding to take any action, think about what you want more: to join the company's management in the fight for your rights, or rather get a higher position? After that, act according to the decision made.

Come to work on time; do not be late for meetings; submit reports on time; do not constantly glance at the clock in anticipation of the end of the working day. If you can’t meet the deadlines in any way, tell your boss about it when he gives you an order, convincingly arguing your position.

Responsible employees of corporations often express concern that many of their subordinates are not literate enough - they make punctuation and spelling or grammatical errors, spell names incorrectly, and cannot correctly break the text into sentences and paragraphs. Often there is an impression that the preparation of students in schools does not meet the necessary requirements. However, a matriculation certificate will not be able to cover up shortcomings in your work. If you lack knowledge, take a refresher course or refresher courses. If you are simply irresponsible in your approach, think about how much harm your work can cause each of your mistakes, and try to treat your duties more conscientiously.

Don't waste your time

No matter how diligent and diligent you may be, it is not uncommon for co-workers to use your interactions as an excuse to justify wasted time—both theirs and yours. Sometimes they find a thousand ways to distract you from business, but you do not always need to pay attention to them. In most cases, you should politely get rid of their importunity.

If a chatterer calls you on the phone, having caught the essence of his message, you can interrupt the flow of eloquence of this person by saying, for example: “I understood your request and will send you the appropriate forms. Thank you for calling, and now, unfortunately, I have to go.

In the event that you have already agreed on everything with the visitor, and he does not even think about leaving, rise from your chair and tell him: "I'm sorry, but now I have to return to urgent business."

If someone asks you: “Do you have a free minute?”, And you have absolutely no time, or you know from experience that this “minute” will stretch for a whole hour, your position should be adamant. “I have a minute,” you should be told, “but if you don’t meet it, we better talk another time.”

forethought

Try to think about the employees around you. At work, as in the family, constant communication brings people together. You can improve relationships in your work team by paying attention to the needs of others and avoiding activities that annoy them. A bouquet of flowers on your birthday, a friendly service, a calm behavior that does not distract others from business - all this can help create a benevolent atmosphere around you, and they will talk about you as an employee who knows how to work with people.

In addition, courtesy will help you avoid embarrassing situations that can arise from time to time in any department. So, for example, you are in someone's office when the phone rang there - although you may not know if this call is personal or not - you better get up from your chair and quietly ask: “Maybe I should wait in the waiting room while you talk?" If someone enters an office with the obvious intention of finding someone who is not currently there, you could ask the person who entered, "Is there anything I can help you with?" In short, being prudent means following the unwritten rules of courtesy and at the right time coming to the aid of people when they themselves do not dare to ask you for it.

Manifestationinitiatives

Both the bosses and employees are condemning the manifestation of aggressiveness at work. As for the initiative, it is welcomed by all. Where is the watershed between them? Aggressiveness invades life unbidden, reflecting a person's attempt to establish himself by force; the initiative moves people to accomplishments, helps to achieve jointly defined goals.

etiquette service worker negotiations

2 . Debusiness meetings

A workshop can be held by any employee whose work is related to the activities of others and depends on the exchange of views with colleagues. As a rule, production meetings are organized at the initiative of managers, but in some cases they can also be convened by ordinary employees by inviting one of the management representatives to the meeting.

General remarksabout the meetings

Almost all of us take part in several meetings during the year, and many from time to time conduct them themselves or take a seat on the presidium. Although the circumstances in which the meetings take place differ from each other, nevertheless they have some similarities, with regard to which I would like to give a few useful tips. There are a number of general rules for holding any meeting, regardless of the reasons for which they are convened; if these rules are followed, meetings run smoothly, benefit everyone present, and end on time.

Prepare an agenda ahead of time and try to stick to it.

Inform the participants of the meeting in advance about the reason for its convening and do not be distracted from the intended topic.

Set a start and end time for the meeting. Start and finish on time.

You don't have to resort to draconian measures, but you do need to ensure that those who want to speak take turns speaking without being interrupted by other participants in the meeting.

Those who are invited should think about not being late for the meeting, and the organizers are not at all obliged to wait until all the participants have gathered.

Waiting for latecomers does not give pleasure to those who came at the appointed time, and "punish" them for politeness and observance professional ethics it would be highly disrespectful.

Catering for meeting participants

If the meeting is long enough, it can be interrupted so that the participants can have a cup of tea or coffee. During the break, the audience can use the coffee dispenser, or just warm up a bit. When there is no lunch break on the agenda of the meeting, the organizers should ensure that snacks and drinks are offered to meeting participants during the meeting. Someone from the staff not participating in the meeting, in this case, should follow the delivery of food and service to those who sit in the meeting room.

Depending on the job responsibilities of the assigned employee, he or she can either help deliver snacks and drinks to the meeting and serve them, or inform the meeting organizer that everything is ready to call a break and invite those present to start the meal. At the end of lunch, each participant in the meeting should take their tray out of the conference room with disposable tableware and leftover food and throw everything in the trash.

Organizationorganization of working meetings in a restaurant

Often two people working in the same or different companies decide that it is more convenient for them to discuss business problems in a restaurant where there are no constant phone calls and no one interrupts their conversation with endless questions. The one who invites, in this case, is obliged to reserve a table, regardless of whether the inviter will pay for the visit, or the costs will be divided equally. At the same time, you should first make sure that the restaurant where the meeting is scheduled is quiet enough, and nothing will prevent you from having a business conversation in a relaxed atmosphere.

Since restaurants tend to be busy during lunchtime, many responsible employees are increasingly choosing to meet with partners or clients during breakfast. In addition, meetings in a restaurant organized during lunch breaks often disrupt the working day, and if they are held before entering the service or after it, such violations are excluded. Instead of ending the work day with an invitation to a late lunch, some people prefer to meet with colleagues in the evening at a restaurant for a cup of tea.

Such negotiations in restaurants allow ordinary employees or responsible employees to complete business a little earlier, calmly continue them in a restaurant and return home not so late as after. business conversation during the dinner.

Videoconferencing

Now, when many companies have branches not only in different regions of the country, but throughout the world, video conferencing can be a useful tool for more efficient business management. You can organize a video conference in such a way that each camera has two or three participants, or a larger number of them, and the camera will focus only on the face of the speaker at the moment.

The equipment that the company uses should be determined by its capabilities and the purpose of the videoconferencing system. There are certain differences between videoconferencing and face-to-face meetings, which formed the basis of the following general recommendations. First of all, during a video conference, you should refrain from conversations that are not directly related to the topic of discussion, since they can be broadcast to other participants in your meeting at a distance.

Try to glance at the screen from time to time - this will enhance the impression of direct communication with those who, while in other rooms, are participating in a video conference.

In order for the event to be effective, it is especially important to familiarize all participants with the agenda in advance. If any changes are made at the last minute before the start of the video conference, be sure to notify stakeholders immediately, or fax them the new meeting agenda. Before the start of the event, each of them, in turn, must send you confirmation that your information has been received.

Before opening a video conference, you should check the clarity of the image and the volume of the sound. If any problems are noticed, they should be reported to the rest of the meeting participants so that the specialists servicing it on the ground can adjust the equipment accordingly. Adjust the sound level so that everyone can hear each speaker well and his words are not distorted when feedback is turned on. It is possible that during the passage of the videoconference signal, interference will occur at some points, drowning out the sound and / or image.

Decide in advance what you will do in this case - continue the meeting until the signal is restored, and convey the essence of what was said to those with whom contact was temporarily interrupted by other means, or during the conference a break will be announced until communication is restored. There are no rules in this regard. Your decision is determined by many factors: time parameters, the possibility of partners to get back together soon, as well as the speed with which a broken connection can be restored.

Whether it will be possible to simultaneously see all the participants in the video conference or not depends on the broadcast equipment available in the room, as well as on the number of participants in the meeting. This is especially important when the camcorder is fixed permanently. Everyone present should remember to speak clearly and loudly enough, especially when you are not directly in front of the microphone and / or outside the coverage area of a stationary video camera.

Since microphones in the studio are arranged in the same way as in a telephone receiver, only one person can speak at a given time. Participants in a meeting trying to say something in one studio will not be heard by anyone until the speaker in another studio has finished his speech. If you are invited not to the main, but to one of the additional studios, sometimes it happens that in order to get the floor, you need to attract attention to yourself with gestures.

When the videoconference agenda has been exhausted and all the items on it have been discussed, end the meeting on the air in the same way as any other meeting.

3 . ThisIket business clothes

Many of us don't take much pleasure in the old maxim that "clothes match"; and yet it is true, especially when it comes to today's business world. Pay attention to people moving up quickly. It often happens that when there are two candidates for promotion, the one who takes care of himself gets the position, since he is more in line with the image of the leader than the person who is careless about his appearance. No matter how unfair this question may seem to you, do not forget that the employee in this case represents not so much himself, but the company in which he or she works. Agree that not a single company manager wants her image to fade in the eyes of other people from the fact that one of the senior employees will be sloppily dressed. You have every right to believe that regardless of the position you hold, you can go to work in jeans, but such a belief is unlikely to accelerate your promotion. Beautiful and well-groomed love. The second is even more important for a career.

General provisions of business etiquette in clothing

First of all, both men and women should take care of themselves - we are talking about impeccable cleanliness: clean nails, clean hair and clean clothes. The dress, in addition, should always be ironed, even things made of natural fabrics that wrinkle easily must be ironed so that they do not look as if you, having previously crumpled them, put them under the pillow at night.

Perfume, cologne and aftershave lotion are good when their smell does not hit others in the nose. If your colleagues are forced to open the windows of the office so that after you leave the smell of your toilet water disappears as soon as possible, this makes a truly terrible impression.

As for the rest of personal hygiene products - such as toothpaste, mouthwash and deodorants - suffice it to say that when working in a team, it is simply impossible to do without them.

When someone fromcolleagues do not look after themselves

Should I tell a colleague that he has bad breath, his body sweats noticeably, there is a lot of dandruff in his hair, etc.? The answer to this question is determined primarily by what kind of relationship you have with this employee. It is never easy to make these kinds of remarks, but if a person really has no idea that others may find it unpleasant to communicate with him, then, despite some initial awkwardness, he will later be grateful for your help.

You can say: “Mikhail, you probably don’t notice this yourself, but when you talk to you, you smell an unpleasant smell. I thought it would be better for me to tell you about this than to wait for someone else to pay attention to this, ”or:“ Natasha, it seems to me that you have the same problem with sweating as I do. I just didn't know what to do until I bought this amazing deodorant. Now that's over with. I think if you use this deodorant, you will be fine too.” Even if you have never sweated in your life, expressing your opinion about a very delicate problem in this form, you, without offending Ann's feelings, will help her to ensure that all employees who are in the same office with her do not experience discomfort from her sweating .

The boss of an employee, who would do well to pay more attention to personal hygiene, especially if the issue of promotion of the latter in a position is being considered, could help the subordinate in the same way. “Timofey, you are doing a great job, and I am going to recommend you for the position of vice president of the company, but you simply have to do something about your sweating (bad breath, dandruff, table manners, clothes, etc.) before I bring your appointment to the board of directors."

Regardless of whether it is a close friend or just a hated acquaintance, we all, of course, should help a man whose trousers are zipped open, or a woman who has her blouse unbuttoned, someone who has spinach stuck in his teeth, the remains of borscht from an ugly stain has blurred on the back of the skirt, or a label sewn on the inside to the collar of the sweater sticks out ugly. Not a single employee will come to work deliberately soiling his mouth with leftover food or unbuttoning his fly, and if everyone else is “politely” silent, his embarrassment when he discovers his mistake with annoyance will be significantly stronger than when someone quietly take him aside and advise him to correct the situation.

You can just come up and say quietly: “Sergey, I’m sorry, but your zipper is undone,” or: “Katya, take my mirror - it seems that something is stuck in your teeth.” Of course, it’s unpleasant to hear this from a colleague, but on the other hand, what would you prefer - to find out from someone that your suit is a mess, or to walk around the office with your fly unbuttoned all day without even knowing it? Here are the rest of the same opinion.

The appearance of a woman

How you should look depends largely on the nature of the institution in which you serve. An image that is quite acceptable for an employee of a fashion house may be completely inappropriate in a brokerage office. The definition of "inappropriate" has several meanings in this case. For women, this means wearing ostentatious dresses, excessively voluminous hairstyles, overusing cosmetics and jewelry, being careless in clothes, wearing loudly bright colors and defiant models.

Even if after work you are used to looking elegant and sexy, the latter is superfluous in the service. Your way of dressing reflects not only your own opinion of yourself, but also how you claim to be treated by the people around you. If you want to show co-workers, bosses, customers and clients that you consider yourself a high-class businessman, you should not wear too short skirts or low-cut blouses to work.

When traveling to conferences and business meetings held in resort hotels and clubs, a woman needs to take with her toilets suitable for different situations, as well as sportswear for playing tennis or golf, swimwear, etc. At meetings of this kind, the dress can be treated more freely than in the conditions of everyday work in a serious institution. Therefore, for the duration of the trip, a strict business suit can be replaced with a more comfortable things. However, this does not mean at all that you can appear everywhere in jeans and short-sleeved shirts.

At such meetings, suits that correspond to your professional status are appropriate - fleecy trousers with jackets, skirts with blouses, knitwear, etc., that is, such outfits that occupy, as it were, an intermediate place between a formal business suit and sportswear. At conferences held in cities, as a rule, dress more formally, following the business style. Before such a trip, a woman should find out what events should be held there - at some conferences evening receptions of an official nature are often planned, at other meetings - trips to nature, picnics and other similar entertainments.

Appearance of a man

Choosing his clothes, a man should remember that the individual details must be in harmony with each other. It is necessary to ensure that the fabric of the suit is not full of stripes of different widths; shirts and ties did not look worn; socks would be of such length that a bare leg would not peek out from under the trouser leg, and the color of the socks should be selected to match the tone of the suit; shirt collars should be in line with modern fashion, as should jacket lapels, as well as the width and cut of trousers.

A bad impression on others is made by catchy Jewelry, hair on the chest, visible through an unbuttoned or too thin shirt, too sleek, perfumed, or, conversely, greasy hair on the head. Mustaches or beards, if any, should always be neatly trimmed. Shoes are best worn from soft, matte, rather than patent leather; in addition, cowboy boots and rough boots that do not match the style of the official costume should not appear on duty.

Of course, people working in organizations with a strict dress code should bother most of all on this topic, and those who find themselves in creative professions in general, you can even walk in shorts if it helps your career or promotes self-expression.

Trips to conferences and business meetings, as a rule, do not cause men to think about choosing clothes. If events are held in cities, as a rule, their participants are dressed in the same way as in everyday work, and if in a rural or resort area, you can take shirts, jackets and sports-cut trousers with you. As soon as a reception is supposed to be held during the meeting, you need to bring a dark suit or a weekend jacket with you. In any case, before packing your things, it is better to find out in advance the program of the planned meeting.

4 . Uvdeer or leaving with a slaveoty

When you are fired

An employer forced to fire an employee is often more upset himself than an unsuccessful employee. Kicking someone out of a job is no easy task, and many executives often pace the office for hours before making such an important decision. Will the employer be accused of injustice? Will other employees support him? Will he then have to get bogged down in the routine of the trial? Yes, firing an employee is not an easy task.

Just as constructively as own dismissal, you need to approach the dismissal of your employees.

Be specific. As soon as your company has decided to close one of its divisions and reduce its entire staff, say so. If the merger of two companies results in an excess number of employees, tell us about the criteria that you used when determining who should be fired and who should be left in work: age parameters, special qualities, high adaptability, etc. Sometimes it is easier for a person to find out that he was fired through no fault of his own, but due to circumstances that he could not influence in any way.

If you have to fire one of the employees, then the situation is more complicated. There are many reasons that could lead you to take this step: his inefficiency, cheating, anxiety caused by him to other employees, inability to communicate with people, refusal to obey the orders of management, lack of initiative, lack of ability to solve problems, laziness, lack of dedication , inability to bring what has been started to the end, etc. In general, the list of these reasons can be continued indefinitely. While any of these could be grounds for dismissal, don't mention them to the person you're about to fire - they're all too vague.

Instead, indicate specific manifestations of one or more of the indicated deficiencies by saying, for example:

- “The hospitality accounts you submitted turned out to be fake”, or:

- "You keep leaving every day for two hours at lunchtime", or:

- "You refused to accompany sales representatives when they were supposed to go to meet customers."

It is difficult to argue against specific arguments - facts are stubborn things. Prepare for the dismissal of an employee in advance so that by the time he is put on

notifying you, you could submit documents explaining the reasons for his dismissal, and remind him that he had been repeatedly warned in the past. A justified dismissal case is based on excerpts from the employee’s dossier for a sufficiently long period of time, and all warnings issued, as well as recommendations for reviewing his behavior, should be stored there. Copies of such documents must be filed with the personal file of employees. They should be used in decisive conversation.

If you are convinced that an employee needs to be fired, take action immediately. Do not let the dismissed person stay longer in the firm, offer him or her severance pay and ask to leave the service as soon as possible.

Makeup and hair

It is best to stick to the golden mean in this matter. Don't go to extremes total absence cosmetics before applying evening makeup, inappropriately bright for work. Your makeup looks right if: elusive tonal foundation, smooth color transitions and blurry borders, slightly emphasized eyes, light classic makeup. The main task is to give confidence, emphasizing the merits and hiding the flaws. Forget about war paint or inaccuracy in applying cosmetics. My personal advice is to take a make-up course "for yourself". And remember, don't preen in the workplace, that's what the ladies' room is for.

As for the hairstyle, it should look something like this: clean hair, neatly styled, not overloaded with styling products. If you work in a serious company or participate in important negotiations, then hair below the shoulders should be collected in a bun or ponytail, with invisibility or discreet hair ties.

Cloth

Appearance testifies to your professionalism no less than your skills. Here style, relevance and restraint are of paramount importance. All organizations have their own rules regarding the dress code of employees, and perhaps they do not exist at all. The topic is very extensive to fit all the nuances in one paragraph. However, there are a few basic rules of etiquette that are unshakable always and everywhere when it comes to business etiquette. Namely: do not wear mini-skirts, tight-fitting dresses, things with a deep neckline, do not expose the navel. When buying a thing, look at the quality of the fabric and how much it wrinkles. Your clothes should always be clean and ironed. As for shoes, I recommend refraining from high heels (maximum 8 cm). Shoes should always be clean, and it is advisable to have a special replacement pair of shoes for work, in which you do not walk in ordinary life.

perfume

Remember, perfume is very easy to overdo. Being on close range with other employees, especially in a small space, think about how strong your perfume can be felt by others. If you can clearly hear it, you can be sure that the others have already lost their minds. Stick to the “less is more” principle.

The aroma of perfume is something personal, and only those closest to you should notice it. Take care of your colleagues and, of course, your clients, whom you can simply repel with an obsessive scent.

Remember that an expensive scent is natural and fresh, but by no means heavy, sweet and suffocating. It may be better to use scented oils or lotions with your favorite scent if the job involves direct contact with people. Or apply eau de toilette in one of these ways: first, when you spray a little perfume in the air directly in front of you and pass through the cloud instead of applying it to the pulse points; the second option is to spray perfume on a hair brush and comb through.

Arms

Your hands are an indicator of grooming and respect for customers. When people ask me what the perfect manicure should look like office worker, I always say that these are short, neat nails with a solid coating. Colors: classic transparent pink, as it is the most unpretentious in care and always looks feminine and stylish; flesh tones, slightly more matte; classic red is beyond competition (this includes both dark red and burgundy), as well as varnishes in the color of precious metals - blue sapphire, emerald, purple-amethyst. Rhinestones and drawings on the nails are not recommended.

Shall we have a bite?

Lunches and snacks at the workplace are a common thing. Few people think about the aesthetics of the process, hygiene and smells. If your work is directly related to meetings and negotiations, when clients can see you, then, of course, this is unacceptable, the question of manners and elementary service is obvious. You can take a break and go to the dining room, or to a room specially designed for lunch. And if there is no such room, then this is a good reason to offer an innovation in the life of the entire office. Cups of tea and coffee, plates or containers with crumbs have never painted a single workplace, and the likelihood of getting dirty or pouring something on yourself increases by 200%. Obviously, but it’s still worth saying: business etiquette and dishes with onions and garlic are incompatible things.

Topic for discussion

There are topics that you should not discuss with colleagues, so as not to worry about your image in the team in the future and avoid unnecessary stories about you, even if you think that you can completely trust these people. In particular:

Your promotion/lack of it

Size wages

The value of someone's things

Mistakes of colleagues and gossip

Personal topics (age, absence of children, divorce, illness)

I especially recommend refraining from talking on abstract topics when clients are nearby, as they want to see professionalism and competence in you, and the laughter and conversations of employees communicating with each other can be repulsive.

Welcome

When we enter a room, we are the first to greet our colleagues there. The junior in status/position greets the senior verbally first. And the exchange of handshakes from the opposite - here the elder takes the initiative. When a client or customer comes to you, always get up from your seat to greet him. We do not shake hands across the table, nor do we keep our hands in our pockets. In Europe, in business etiquette, shaking hands, as a ritual, is mandatory, many of us are afraid to do this, but in vain.

Not a woman, but an employee

In this phrase lies the main difference between business etiquette and secular - a woman no longer has privileges, here she has an equal status with a man. A few examples for clarity:

If in secular etiquette the man opens the door, letting the woman go forward, then in the business environment the door is opened first by the one who is closer to her.
At a secular reception, a man pulls a chair for a woman and helps her sit down, and at a business breakfast or dinner, everyone moves a chair for himself.
In ordinary life, a man always rises to greet a woman or an older person, and in business etiquette, a man and a woman always rise from a chair to greet a client or visitor, regardless of their gender.

Why is it so accepted? So as not to be distracted from the main thing - from work.

phone phone strife

If we are talking about a personal phone, then let it be on the vibro or quiet melody mode so as not to distract others with extraneous sounds. Work is not the best place to talk about personal matters, so we either go to a secluded place, or put it off until after work. At important negotiations, business meetings in cafes and restaurants, the phone has no place on the table.

Using a work phone also has its own nuances. If we call, we will definitely introduce ourselves and ask if it is convenient to talk. On weekdays, it is not recommended to make business calls during the first and last business hours.

The call should be answered approximately after the third beep: on the first - we are distracted from work, on the second - we focus on the call, on the third - we think what phrase we will answer.

If we are with someone and the work phone rings, we always ask permission to answer and, if necessary, move away from the interlocutor so as not to distract with our conversation, but no more than 2 minutes.

Etiquette and service

Knowing the rules of etiquette in the business environment and the service sector is very important. Service, in difficult market conditions and high competition, plays a huge role and can actively influence the image and development of the organization. Each employee is the face of the company, and you need to not only know the rules, but also follow them, work on developing a culture of business etiquette. Remember how many times you personally did not make purchases or transactions due to the incompetence of an employee or his repulsive appearance, impoliteness or lack of punctuality? Of course, a lot depends on the manager, and on each employee, as they say, "if you want to change the world, start with yourself."

In a business environment, as well as secular life, there is a set of laws and rules called etiquette. This is a kind of a pass to the world of business people, a standard of communication in a business environment. Non-compliance or ignorance of business etiquette often becomes a stumbling block, a barrier in conducting successful negotiations, promoting your company and product on the market, and building a career. The image of a professional is not formed immediately, not suddenly, and business etiquette, together with experience and expertise, plays an important role in this. A person is judged by his deeds, by his behavior and ability to build competent relationships in a business environment.

Rule One

Time is money

Punctuality, respect for other people's time and competent knowledge of the basics of time management are the foundation of the foundations in the business world. You can be a bright charismatic presenter, a great negotiator, a professional manager, but you can always be late, steal other people's time, waste your life waiting, idle chatter that is not relevant. It is unlikely that in this situation it will be possible to build long-term cooperation with large companies: non-punctual people are not respected in the business world.

Partners, employers, colleagues, realizing that a person is constantly late, can pass a verdict-sentence to such a sufferer: unreliable, behind the times, out of rhythm modern life. Excuses, apologies will strengthen this impression, since politeness and respect for others do not need such companions.

Exit one: every business person must know and master the basics of time management, be able to plan their working day, competently sort things into important and urgent, delegate some of the routine tasks and control the course of events.

Rule Two

Dress code compliance

The first impression of a person is easy to put together by his appearance: a business suit, a neat hairstyle, harmoniously matched accessories. Appearance determines the status and position in society, can tell about the character and inner world of a person much more than his words. Information is carried not only by speech, but also by clothing, hairstyle, details of the toilet. A challenge and provocation in appearance is a protest against society, its laws and foundations.

In many large companies, a separate chapter is given to the dress code in the corporate sales book. If the enterprise or organization does not have strict standards regarding the appearance of personnel, it is necessary to adhere to generally accepted norms and rules adopted in the business world.

Rule Three

The desktop as a mirror of the inner world

Order on the desktop - order in the head. This old postulate should be carved in golden letters on the doors of any business office. You don't have to be a psychology guru to understand how and which employees work just by looking at their desktop.

Heaped with unsorted papers, with a thick layer of dust on the table.

Virgin clean, without a single superfluous thing.

Lined with photographs of children, loved ones, flowers, souvenirs.

Strict order, even stacks of papers, books and folders. Everything is in its place.

Which employees, the owners of these desktops, are of interest to the employer in the first place?

Rule Four

Grammatically correct speech, business style letters

Having learned to speak beautifully, competently, it is not difficult to transfer thoughts to paper, learn to write business letters. The main thing is not to fall to the other extreme: official letters, written in the dry language of textbooks, cause boredom and a desire to close them as soon as possible, throw them into the trash.

Rule Five

Respect for the interlocutor, partner, client

A selfish person who thinks only about himself, his own profit and income is not respected either in the business world or in his own company. The clerk who slammed the door in the face of a client who turned to him at the end of the working day or before lunch. An employee talking loudly on the phone in the office where his colleagues work. A leader who does not listen to his subordinates. A director who uses strong words and expressions in relation to others.

All these psychological portraits of characters who do not know business etiquette, people who are unable to understand the other, to hear him, to help, to solve the problem that has arisen. The ability to respect other people's opinions is an important component of business etiquette.

Rule six

Compliance trade secret

Almost every company has confidential information which is not subject to disclosure. An old poster from 1941 by artist Nina Vatolina "Don't talk!" today it gets its second life and fits perfectly into the interior of many modern enterprises and organizations.

It is important for each manager from the very first days of work of his employees to issue an order on non-disclosure of trade secrets and collect signatures from the entire team to familiarize themselves with it. It is clear that such a step cannot completely solve the issue of keeping the company's secret information, however, this rule of business etiquette can serve as a marker for identifying disloyal employees.

Rule Seven

At work - work!

If you take a picture of the working day of most employees of offices and enterprises, the picture will be very depressing. Eighty percent of working time is spent on gossip, smoking breaks, tea parties, visiting social networks, the solution of personal affairs. And only twenty percent - for the very work for which the salary is paid.

An employee who brings profit to the company quickly makes a dizzying career. The secret of his success is simple: 80% of the working time he works while others "rest".

Rule eight

Ability to listen and hear the opponent

The rarest gift given by nature: the ability to hear another, to understand him. In business, this gift brings millions, it has an exact definition - hearing for money. Each client, employee and business partner will definitely tell about what he needs, what torments him, what he needs help with. It is only important to be able to hear and make a counter offer. In the business world, this skill is also important because it helps save time, which is more valuable than money, since it cannot be accumulated.

Rule nine

telephone etiquette

Business communication is impossible without telephone conversations, ethics in this case helps to quickly establish relationships and conduct negotiations with dignity. Many business partners, customers judge the company by phone conversations and employees' answers on the phone.

You need to prepare for a telephone dialogue in advance: prepare questions that you need to ask the interlocutor, clarify the time, names and dates that may be needed in the conversation.

Personal calls during business hours are only allowed if absolutely necessary. Empty chatter on the phone interferes with colleagues, distracts the attention of employees and forms the image of a frivolous empty person.

Rule ten

Netiquet - etiquette of communication on the Internet

Without the Internet, no business can exist today. The ability to communicate in e-mail correspondence, comment on business articles and respond to customer requests and requests on the company's website shows the employee's business level.

Each appeal must be nominal, personal, the letter must be signed with the name of the performer, give full contact details - company name, postal address, phone number, Skype nickname, corporate website address, business hours.

Rule Eleven

Reception of delegations

The protocol reception of delegations is a separate part of business etiquette, which includes a long list of actions for meeting, accommodating, introducing, acquainting members of the delegation with representatives of the host country. The minutes of a business meeting, giving gifts, business souvenirs, flowers, company and product presentation, behavior at a buffet or banquet - all these issues are scrupulously described in thick books on business protocol.

At the meeting of foreign delegations, the features of national etiquette are added to the generally accepted set of business rules.

Rule twelve

Business negotiations

One of essential rules business etiquette - the ability to conduct competent negotiations, bring them to a specific result. In order for negotiations to take place at a high level, it is necessary to define clear goals before they start, draw up an accurate plan, and choose a convenient time and place for both parties.

At the first stage of negotiations, it is necessary to capture the attention of the interlocutor, creating a trusting atmosphere. During the conversation, you need to mark for yourself the stages of the negotiation and complete them immediately after the intended goal is achieved. All results of the negotiations should be recorded and analyzed.

Rule thirteen

Relationships between boss and subordinate

According to the rules of business etiquette, the manager must treat all employees equally, equally, while maintaining a reasonable distance. Remarks to subordinates should always be made face to face, it is logical to organize a demonstrative public “spanking” after the employee has not responded to the censure of the boss.

It is necessary to give orders, give oral tasks to the boss clearly, specifically, receive feedback, control the process, and analyze the effectiveness of execution.

The subordinate must follow the orders and instructions of the head, while he has the right to express his own point of view, give advice on improving the solution of a particular issue.

Rule fourteen

Relationships between employees

The microclimate in the team largely depends on the relationships that have developed in the company between colleagues. Smooth, friendly, respectful relationships are the basis of a healthy team. If one of the colleagues makes a mistake or a mistake, it is important for colleagues to learn not to make fun of him, but to correctly point out the shortcomings in the work and offer their help.

Office romances, mutual hatred, the Cold War, gray cardinals and office plankton, intrigues against each other are evil forces that interfere with the working environment and the solution of the main tasks of the team.

Rule fifteen

business gestures

This part of business etiquette deserves several volumes of description with colorful pictures. Gestures, mannerisms, facial expressions can tell more than words about a person. The movements of the employee during working hours should be energetic, not lethargic, not slowed down. Gait - confident, while waving your arms and taking very large steps is not recommended. A straight posture, a confident look, the absence of fuss in movements are signs of a man of action.

A handshake is the only tactile gesture of touching an interlocutor that is allowed in a business environment. Pats on the shoulder, warm hugs, kisses and other gestures of friendliness are possible only among very close partners and relatives. When shaking hands, the hand should not be lethargic, wet or cold. Shaking or squeezing the interlocutor's given hand for a long time is not accepted.

It is not difficult to control words, text or thoughts, but it is much more difficult to control gestures and facial expressions. A smart interlocutor will instantly understand the intention or deceit by certain gestures and body movements. Business literature offers to help the books of Alan Pease "Body Language" and Paul Ekman "The Psychology of Lies. Lie to me if you can"

Note in a business notebook

68% of business negotiations and transactions in Russia did not take place due to the fact that entrepreneurs did not know the rules of business etiquette. Ignorance of the law does not exempt from responsibility, leads to the loss of credibility, money and business.

The main difference between business etiquette and secular etiquette is that in this set of rules, the priority of subordination is in the first place. Regardless of age and gender, the subordinate is in the hierarchy below the leader.

Business is done by people who have not only smart thoughts, enterprise and creativity, but also emotions. Failure to comply with business etiquette always causes negative feelings. Only ten to fifteen percent of business people succeed, and business etiquette always comes first.

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