International quality system: ISO standards. ISO International Standards System (ISO) and its requirements The essence and need for international standardization

Today, in the context of expanding international trade and improving product quality, enterprises are faced with the very acute problem of implementing ISO 9000 series standards and the transition from integrated quality management systems to international standards.

There are the following differences between quality systems (according to ISO 9000) and an integrated product quality management system:

Focus on meeting consumer requirements;

Assigning responsibility for product quality to specific performers;

Consumer inspection of supplier's production;

Selecting a supplier of components and materials;

End-to-end product quality control, starting from materials and ending with product disposal:

Marketing;

Organization of accounting and analysis of quality costs;

Traceability of materials and components throughout the entire production cycle;

Resolving issues of product disposal after use.

The following have been developed 5 ISO 9000 series standards:

1. ISO 9000 “General quality management and quality assurance standards. Guidelines for selection and use."

2. ISO 9001 “Quality systems. A model for quality assurance in design and/or development, installation and maintenance.”

3. ISO 9002 “Quality systems. Model for quality assurance in production and installation.”

4. ISO 9003 “Quality systems. A model for quality assurance during final inspection and testing.”

5. ISO 9004 “Total quality management and elements of a quality system. Guidelines".

The main objectives of the ISO 9000 series of standards are as follows:

¨ strengthening mutual understanding and trust between suppliers and consumers of products from different countries peace in concluding contracts;

¨ achieving mutual recognition of quality system certificates issued by accredited certification bodies from around the world based on their use of common approaches and uniform standards when conducting certification checks (audits);

¨ providing assistance and methodological assistance to organizations of various sizes from various fields of activity in creating effectively functioning quality systems.

The choice of a quality system model should be carried out on the basis of the recommendations of the ISO 9000 standard. The selection criteria are, for example, the presence and level of complexity of product design (development) processes that have developed at the enterprise, production structure, technology and organization of production, specific features of products, economic forces and so on.

ISO 9004 standard is unique for organizations methodological manual on the development and application of quality systems. The standard contains the recommended structure of the quality system, characteristics of the main functional elements systems, certain requirements for the organizational structure, composition and content of data that should or can be used in the system. The standard addresses the economic aspects of quality, different kinds expenses and cost items for quality, provides instructions for conducting internal quality checks, allowing the management of organizations to assess the degree of readiness of their divisions for a stable supply of products that meet the requirements of standards and consumer expectations. The ISO 9004 standard is applicable primarily to internal quality assurance tasks and should not be used in contractual situations or for certification purposes.

For contractual situations, as well as for certification purposes, the ISO 9000 series standards provide for the use of three basic models of quality systems, the requirements for which are regulated in ISO standards 9001, 9002 and 9003. ISO 9001 is the most comprehensive of the three standards and covers all company activities, considering processes for ensuring product quality from its development to operation. It is important to note that the standard does not specifically refer to the activities of the enterprise in the field of marketing. ISO 9001 provides a basic system model for quality assurance in the design (or improvement of a product), production, installation (installation) of products, after-sales service when used by the consumer.

ISO 9002 takes into account only the processes of production and testing of products and presents a quality system as a model for ensuring quality during the production of products and its subsequent installation at the consumer.

ISO 9003 only addresses testing finished products and presents the quality system as a model for quality assurance of final inspection and testing of finished products.

Thus, ISO 9001, being the most comprehensive, includes the ISO 9002 standard, which in turn includes ISO 9003.

ISO 9000 series standards require that the quality system be interconnected with all activities of the enterprise and its effect extends to all stages life cycle products and processes from the initial identification of market needs to the eventual satisfaction of identified needs.

In addition, the ISO 9000 series standards contain a number of provisions on the quality system, without which its implementation and successful operation are impossible.

These include the following provisions:

¨ the management of the enterprise initiates, develops, implements and maintains the quality system;

¨ within the framework of the general organizational structure, the functions related to the quality system are clearly established;

¨ the management of the enterprise allocates all the resources necessary to implement the quality policy and achieve the set goals;

¨ all activities performed in the quality system are documented;

¨ the quality system must be subject to regular analysis and evaluation by the top management of the enterprise.

Compliance with these provisions will ensure the creation at almost any enterprise effective system quality.

International Standards apply in the following situations:

1) when the contract specifically stipulates that the requirements for design work and products are formulated in the form of the application of complex management methods, in ensuring competitive advantages, characteristics or the need to determine them is indicated;

2) when the consumer is confident that the supplied products meet the established requirements. The supplier must provide evidence of its design, development, production, installation and service capabilities.

The supplier of the goods must develop and maintain a documented quality system as a means of ensuring product compliance with established requirements. This includes:

♦ preparation of documented procedures and instructions related to the quality system in accordance with the requirements of the standard;

♦ effective application of documented procedures and instructions of the quality system.

Features of international ISO standards 9000:2000 are as follows:

♦ application to product quality management systematic approach;

♦ customer orientation;

♦ regulation of requirements for all stages of the product life cycle;

♦ product quality management is carried out for all main functions (except for motivation and regulation);

♦ documentary (preferably quantitative) registration of specific requirements;

Of the well-founded approaches to the management system, only five are used in ISO international standards for quality systems (systemic, integration, process, quantitative, dynamic).

The process model reflected in ISO 9000:2000 in clauses five to eight shows that customers play a significant role in determining the requirements that are input. Here the TQM principle is implemented - a focus on the Customer, the main meaning of which is to form such corporate culture, in which the staff is aware of the fact that the salary is paid by the Customer, and not by the head of the enterprise. This process is served by another TQM principle - the “supplier-customer” principle within the enterprise, which helps eliminate losses, increase responsibility, eliminate disunity and create a normal internal climate in the team.

Quality Management System (QMS)- part of the management system aimed at quality (clause 3.5.4 of ISO 9000:2015), created to develop policies and goals, as well as processes to achieve these goals.

The external environment of business organizations is constantly changing, so to ensure the quality of their services, companies must regularly analyze customer requirements, identify processes that contribute to the creation of products that satisfy customer needs, and maintain these processes in a controlled state.

In relation to the activities of 1C company partners, QMS is a system of methods and technologies that ensures management of the quality level of implementations and further support of 1C: Enterprise in accordance with the requirements of the international standard ISO 9001:2015.

This is not only about maintaining the quality of each service or product at the level of compliance with consumer requirements, but also about a mechanism for preventing possible loss of the established level of quality, as well as its constant improvement.

ISO (International Organization for Standardization) - International Organization for Standardization, a worldwide federation of national standardization organizations (ISO member committees). The goal of ISO is the development of standardization principles and the design of standards based on them that promote integration processes in different fields and areas of activity.

The standards developed by ISO are grouped into families (series). ISO 9000 is a series of standards related to quality management and designed to help organizations of all types and sizes develop, implement and maintain effective QMSs.

A core set of international standards related to quality management was adopted by ISO in March 1987 and has been updated periodically since then.

Currently, the ISO 9000 series consists of the following standards.

ISO 9000:2015 “Quality management system. Fundamentals and Dictionary" - is an introduction to the QMS, as well as a dictionary of terms and definitions.
ISO 9001:2015 “Quality management system. Requirements" - establishes requirements for quality management systems and defines a process-based QMS model.
ISO 9004:2009 “Managing for the sustainable success of an organization. Approach based on quality management."
ISO 19011:2011 “Guidelines for auditing management systems.”

All of these documents are called standards, although some of them are guidelines or collections of recommendations and only ISO 9001 sets the requirements for quality management systems and is the only standard against which external certification can be carried out.

The ISO 9001 standard can be used by any organization, large or small, regardless of industry. However, it is a mistake to believe that this international standard has the task of unifying the management systems of all enterprises. The creation, construction and implementation of any system is always influenced by goals, external factors, products, experience, processes of a particular enterprise. Although 9001 defines what requirements must be implemented in the quality management system, it does not define how the enterprise must fulfill them.

The basis of the ISO 9001 standard is a number of quality management principles:

Focus on the consumer (customer). The main focus in quality management is to satisfy customer requirements and strive to exceed their expectations. Therefore, the organization must in every possible way focus its attention on researching the needs and expectations of the consumer for the subsequent implementation of the obtained information in manufactured products. Understanding the current and future needs of customers and other stakeholders contributes to the sustainable success of an organization.

Leadership. Leaders at all levels establish unity of purpose and direction and create conditions in which people are involved in achieving the organization's quality goals. Achieving unity of purpose, direction, and engagement allows an organization to coordinate its strategies, policies, processes, and resources to achieve its goals.

Staff involvement. The implementation of the goals set for the enterprise is possible only if employees at all levels of the organization behave adequately. It is important for an organization that all personnel are competent, empowered, and involved in creating value. Competent, empowered, and engaged people enhance an organization's ability to create value.

Process approach. Relevant and predictable results are achieved more efficiently and effectively when activities are represented and managed as interconnected processes that function as a complete system. The quality management system consists of interconnected processes. Understanding how the system produces results, including all its processes, resources, controls and interactions, allows an organization to optimize its performance.

Improvement. Successful organizations have a constant focus on improvement. Improvement is important to an organization in terms of maintaining current levels of performance, responding to changes in internal and external conditions, and creating new opportunities.

Evidence-based decision making. The continuous improvement process must be based on data obtained through objective measurements of the actual state of the quality system and product quality. It is important to understand cause and effect relationships and potential consequences. Facts, evidence and data analysis lead to greater objectivity and confidence in decisions made. Decisions based on the analysis and evaluation of data and information are more likely to produce the desired results.

Relationship management. To achieve sustainable success, organizations manage their relationships with stakeholders such as suppliers. Since product quality is largely determined by the quality of raw materials, materials and information, achieving high-quality growth should also be based on establishing mutually beneficial partnerships with suppliers. Achieving sustainable success is more likely when an organization manages its relationships with all its stakeholders to optimize their impact on its operations.

The requirements of ISO 9001 standards have been implemented in more than one million companies in more than 170 countries. The use of ISO 9001 standards ensures that customers receive consistent products and services good quality, i.e. according to their requirements and expectations.

Confirmation of a successfully implemented quality management system is its certification for compliance with the international standard ISO 9001. The presence of a certificate in a company indicates that the company is well organized, responsibilities and procedures are clearly assigned, work technology is followed, and there are operational instructions that are documented and known to all personnel , the procedure for monitoring the work performed and, of course, professional and well-trained personnel. In other words, an ISO 9001 certificate indicates that a company's quality system is capable of ensuring and improving the quality of its products and services.

Certification- provision by an independent body of written confirmation (certificate of conformity) that a product, service or system meets established requirements.

The 1C company provides voluntary certification of franchise companies according to the ISO 9001:2015 standard and GOST R ISO 9001-2015.

1C:Franchisee certification is carried out by ISO accredited certification bodies. Accreditation- official recognition by an independent body (accreditation body) that the certification organization has the right to carry out certification activities. Accreditation is optional, but adds another layer of trust.

1C has approved the most authoritative and largest international certification organizations as QMS certification bodies - Det Norske Veritas (DNV GL) and Bureau Veritas Certification.

Building a quality management system is enough labor-intensive process. Obviously, not all franchisee companies can approach certification at the same time, due to objective circumstances, such as the structure of the company, regional characteristics, and personnel training. But the 1C company encourages all 1C:Franchisee partners seeking to make their company competitive in the information services market to build a quality management system or put into operation its individual essential elements.

In modern market relations, the product manufacturer (enterprise) and supplier are required not only to comply with certain standard norms that are established for goods, works, and services, but also to guarantee the stability of its management system. The enterprise must be reliable in its contractual obligations to consumers. Increasing competitiveness, rapid growth in labor productivity, ensuring high quality of goods and services - today these issues have become the most pressing.

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The international standard for quality management systems ISO 9001:1994 replaced ISO 9001:2000, which was replaced by ISO 9001:2008 and, finally, ISO 9001:2015. ISO is an acronym that stands for International Organization for Standardization, that is, the International Organization for Standardization ISO. Its purpose is to support the development of standards and certification systems that are aimed at the development of management systems.

ISO 9001 quality management system, created individually for each organization, reflects its characteristics and should help reduce management costs. This system management is focused on increasing the satisfaction of clients, consumers, and it also allows for a balanced way to take into account the requirements and expectations of other interested parties of the organization. In addition, the 2015 version of ISO 9001 introduced requirements for taking into account risks in business processes that can lead to both negative consequences and the realization of opportunities.

With the full implementation of a quality management system based on ISO 9001, the competitiveness of a business increases, and the enterprise also becomes more attractive to investors.

Development and implementation quality management systems iso 9001- a process that takes a long period of time, which depends on such important factors such as: attentiveness and preparedness of company leaders, full involvement of staff, leadership of senior management.

In order to speed up and simplify the process of developing a quality management system, professional consultants are often involved, since without appropriate knowledge in this area, it can be very difficult to understand the practical interpretation of the requirements of the standard.

The responsibilities of consultants include training employees of the organization to correctly interpret the requirements of the standards taking into account the activities of their organization, as well as to manage the process of developing a management system and actually develop and implement it together with the employees of the enterprise and transfer their knowledge to those who can themselves manage all elements of this system. That is why consultations help ensure that ISO 9001 quality management system is operational and efficient, meaning it can be maintained and improved, and meets all standard requirements. Qualified specialists often exchange experiences with auditors, take part in various forums and seminars, while accumulating more and more knowledge and experience in order to then transfer them to enterprise employees when developing a system.

The ISO 9000 series of standards includes several quality assurance system standards. These standards are developed by the International Organization for Standardization (ISO) and have the same content as the corresponding European standards (EN), as well as national standards in a number of countries. The ISO 9000 series of standards consists of models or guidelines. All of these documents are called standards, despite the fact that some of them are guidelines or collections of recommendations.

The ISO 9000 series of standards is a summary of national and international standards for quality systems. ISO 9000 standards are recognized throughout the world and have been adopted as national standards in more than 70 countries. These standards are very popular in countries with active international trade such as the USA, Canada and Japan, as well as in countries European Union. The first quality system standard was the American Mil Spec (Mil-Q-9858), published in 1959. The various quality system standards developed since then have many common properties.

ISO 9000:1994 standards

The ISO 9000:1994 series contained five main standards:

ISO 9000-1:94 General quality management and quality assurance standards - Part 1: Selection and application guidelines
ISO 9001:94 Quality systems. - Quality assurance model for design, development, production, installation and maintenance
ISO 9002:94 Quality systems. - Quality assurance model for production, installation and maintenance
ISO 9003:94 Quality systems. - Quality assurance model for final inspection and testing
ISO 9004-1:94 Total quality management and quality system elements - Part 1: Guidelines
ISO 8402:1994 Quality management and quality assurance - Vocabulary

ISO 9000:2000 standards

As a result of the next revision of the ISO 9000 series standards, December 25, 2000. was put into effect new edition, which has undergone significant changes. The new version is based on the concept of business processes and includes some new areas - the process of continuous improvement, assessing customer satisfaction with products or services provided, resource management.

In developing the ISO 9000 standards, version 2000, one of the goals was also to simplify the structure of the standards to make them easier to use in organizations. As a result of this restructuring, instead of the 20 previously used standards, the ISO 9000:2000 series contains only 4 new standards:

ISO 9000:2000 Quality management systems. Basics and Vocabulary
ISO 9001:2000 Quality management systems. Requirements
ISO 9004:2000 Quality management systems. Guidelines
ISO 10011:1991 Audit of quality management systems

Terminology

The standards use the following basic terminology, which defines the entities in the quality system with reference to which requirements or guidelines are established.

These terms are different from those previously used in ISO 9000:2000.

Term organization denotes an object to which ISO standards apply.
Term provider now replaces the previously used term "subcontractor".
Term products used to describe the intermediate or final results of an organization's activities, can also be understood as "service".

Quality Management Concepts

Focus on the consumer (customer). The level of quality is set by the consumer, so the organization must in every possible way focus its attention on researching the problems, needs, demands and expectations of the consumer for the subsequent implementation of the obtained information in manufactured products.

Process and systems approach. Product quality management is carried out through the management of its production processes, interconnected into a coordinated system.

Leadership leadership. The way processes within a management system operate are determined by the overall policies and goals for the entire organization, set by senior management, who ensure that those policies and goals are achieved with the necessary resources.

Staff involvement. The implementation of the goals set for the enterprise is possible only if employees at all levels of the organization behave adequately.

Continuous improvement. As the needs of customers and other interested parties continually increase or change, the organization must keep pace with these changes to ensure continued growth internal quality their production and management processes.

Adoption management decisions based on evidence. The continuous improvement process must be based on data obtained through objective measurements of the actual state of the quality system and product quality.

Mutually beneficial relationships with suppliers. Since product quality is largely determined by the quality of raw materials, materials and information, achieving high-quality growth should also be based on establishing mutually beneficial partnerships with suppliers.

Process approach

This International Standard advocates the adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system to increase customer satisfaction by meeting customer requirements. The process diagram is shown in the figure:

Fig.1. Process approach diagram

For an organization to function effectively, it is necessary to identify and manage numerous interrelated activities. Activities that use resources and are managed in a specific order to transform "inputs" into "outputs" can be considered as processes. Often the "output" of one process is the immediate "input" to a subsequent process.

The application of a system of processes within an organization, together with the identification, interaction and management of these processes, can be represented as a “process approach”.

The advantage of the process approach is continuous management, which ensures a good relationship between individual processes within the organization and their combination and interaction.

When the process approach is used within a quality management system, it emphasizes the importance of:

understanding and fulfilling requirements;
the need to consider processes in terms of “added value”;
obtaining results of process execution and effectiveness;
continuous process improvement based on objective measurements.

A model of a process-based quality management system is depicted in the figure, which illustrates the interrelationship of the processes presented in clauses 4 to 8 of the ISO 9001:2000 standard. This illustration shows that consumers play a significant role in determining inputs. Monitoring customer satisfaction requires assessing information related to the customer's perception of whether the organization has met its requirements. The model shown in the figure covers all the requirements of this International Standard, although it does not show the processes in detail.

Fig.2. Model of a process-based quality management system

ISO 9001:2008 standard

On November 15, 2008, the International Organization for Standardization (ISO) published a new version of the international standard ISO 9001. ISO 9001:2008 replaces the ISO 9001:2000 standard, which applies to both commercial and public organizations in 170 countries.

In the new version of the standard:

does not contain new requirements;
clarifications have been added to existing requirements;
the changes are mainly editorial in nature;
Several changes have been made to improve compatibility with ISO14001:2004.

In general, changes in the standard are minor, so the transition to new version will not require major changes in the management system from organizations.

ISO and IAF jointly released rules for the transition to the new version of the standard:

24 months after the publication of ISO 9001:2008, i.e. after 14 November 2010, any existing ISO 9001:2000 certification will not be valid;
One year after the publication of ISO 9001:2008 i.e. after November 14, 2009, all new accredited certifications and recertifications must be to ISO 9001:2008;
Certificates of conformity to ISO 9001:2008 and/or national equivalents may only be issued following a scheduled periodic audit or recertification to ISO 9001:2008;
The transition may be made during any scheduled recertification or periodic audit within those 24 months.

ISO certification refers to a certain set of standards, the demand for which is manifested in the creation and modernization of systems aimed at ensuring quality management. Such systems ensure that all stages of production or service provision are properly controlled. Here we mean control of the full set of components of such processes: documentation, materials, resources, etc.

Our specialists will help you quickly obtain an ISO certificate. You provide a minimum package of documents and we begin work without prepayment. Over 7 years, we prepared 14,000 documents for 3,500 companies in Russia, Belarus and Kazakhstan.

Certification of the mentioned systems is recognized as a market instrument with high efficiency. ISO authority on international market there is no doubt, therefore, the certificates issued by this organization are perceived from the point of view of indisputable evidence of the quality of products (services).

ISO certification serves as confirmation that the products manufactured or services provided are in full compliance with the quality standards that are taken into account throughout the world. The certification itself is provided by an independent expert. Its successful implementation, if compliance with the standards is confirmed, ends with the issuance of an ISO certificate.

The type of certification being implemented has repeatedly proven its effectiveness, which has led to its widest distribution throughout the world. ISO certificates are also valid in Russia. They are recognized at the level of national standards used to evaluate management systems.

Enterprises that receive ISO certificates create for themselves a certain set of advantages, which increases their competitiveness in the market:

increasing the efficiency of almost all business processes while reducing production costs. The latter is achieved by reducing the number of intersections of activities when there is duplication of processes;
changing the approach to management itself by giving the management system the necessary motivation;
change in products (services) from the standpoint of increasing their quality;
optimization of production processes, leading to a reduction in losses due to low quality products or outright defects;
increasing the discipline of employees and their responsibility for the work process;
transfer of the enterprise to a mode of operation based on world standards;
improving the positive perception of the organization on the part of investment companies;
growth in consumer goodwill and expansion into sales markets;
the possibility of introducing products (services) to the Western European market;
achieving the level of world prices.

Quality management is a guarantee that requirements, norms and standards will be met that can ensure the necessary management of the company. This is where ISO certificates can help, due to their universal application.

Types of ISO certificates

Among the ISO standards adopted in Russia, the most common are the following:

ISO 9000 is a guideline aimed at the use and selection of a specific quality management system (QMS) based on the parameters that determine the functioning of the company. The series certificate includes the main provisions, an introduction to the system and a glossary of terms used in the standard of this type;
– clearly defined and strict requirements, compliance with which is imposed on suppliers of products (services). Standards are established for all stages of product production: development, design, production, supply, installation and maintenance. Compliance with the standard is confirmed by control checks and product certification;
ISO 9002 – establishes requirements for suppliers. They must provide a certain degree of efficiency in the production process. The release of quality products (services) requires appropriate confirmation;
ISO 9003 is a system that correlates with the minimum requirements for the supplier, which are presented at the stage of final testing, during control and following the results of certification. This certificate stipulates the mandatory testing when the final product is accepted, and control of the production process;
ISO 9004 – standardization of QMS, where the norms and requirements for the implementation and development of such systems come to the fore;
ISO 10012 is a standard that defines standards, compliance with which guarantees the production of high-quality equipment in the form of various measuring instruments;
– requirements for environmental management systems. Compliance with them is the responsibility of the enterprise in order to ensure protection environment from negative factors arising during production processes or as a result of the provision of services. With the help of this certificate, system parameters are set, on the basis of which responsibility is redistributed, planning and management of the entire volume of available resources required for the implementation of the environmental program at the proper level is carried out;
ISO 19011 – recommendations describing the effective functioning of a QMS and defining standards for conducting audit programs in relation to environmental management;
ISO 13485 – requirements for medical products and related services. This includes the stages of design, installation, production and maintenance;
– assessment of management systems that ensure occupational safety and health. The presence of such a certificate confirms that the company carries out a wide range of measures aimed at ensuring that the life and health of employees are not endangered. This significantly strengthens the company’s reputation;
— a management system in the field of food products, which regulates safety standards, and also forms a model for managing and controlling risks that may arise in Food Industry.
— an objective indicator of assessing a number of factors that directly characterize the level of trust in a particular company.

Specific ISOs include either all production stages, or only one. Regardless of this, standards are set with the help of which the quality characteristics of products (services) are established.

The main provisions of ISO determine the development of relevant standards, characterized by the fact that they have an effective impact on the QMS. This is achieved by observing 8 principles that guarantee the success of any enterprise:

Considering customer priority based on customer satisfaction. The company should show interest in cooperation with end consumer. A constant analysis of how satisfied he is with the purchased products (services) is required.
Understanding the importance of leadership from a leader who can improve organizational structure company thanks to its qualities. It is mandatory to have a development strategy and an effective management system. At the same time, the activities of employees should be stimulated by creating an appropriate business environment.
Promoting employee activity through various incentives in order to increase the impact of their work for the benefit of the company.
Company management within unified system, where there is complete interaction between management and production.
A systematic approach to the functioning of the company, when clearly defined connections are established between production processes and structural divisions.
Continuous activities to modernize business processes, involving the use of performance assessments regardless of the object: executive or division, which must be consistent with mandatory control.
Making management decisions based on evidence. Making adjustments to management activities must be justified by the real state of affairs. Only this allows you to make the only right decisions.
Constantly maintaining relationships with suppliers on a mutually beneficial basis.

Obtaining ISO certificates

The first stage of ISO certification involves the formation of a certain package of documents, including:

an application, the preparation of which must be carried out in accordance with the established form;
statutory documents of the applicant company and necessary details;
schematic representation of the company's divisions involved in production process, supplemented by information regarding their functional responsibilities;
the composition of the company in terms of employee qualifications, indicating the person responsible for product quality;
licenses (copies) confirming the company’s right to carry out certain types of activities;
list of normative and technical documentation regulating the work of the company.

Obtaining an ISO certificate includes a preparatory stage. It is necessary to conduct an audit of the management system used in the company. Such a management audit allows us to identify the extent of non-compliance with European standards. In the future, measures are being taken to reorganize management taking into account ISO requirements.

After completing the preparation, you can proceed to directly obtaining an ISO certificate, which is based on the following algorithm:

submitting an application, supplemented with the required package of documents, to the certification body;
studying the provided documentation by experts to understand exactly how the company’s management system functions;
making a decision by the certification body regarding the compliance of the company’s QMS with ISO criteria;
issuance international certificate, if all conditions are satisfied.

ISO certification brings positive points into the company's activities, which strengthen its position in the market. Product quality is improving, which is ensured by increasing the qualifications of employees and optimizing the management system.

International Organization for Standardization ISO

The activities of the international organization ISO are determined by the issuance of standards. It was founded in 1946. The core of the new project was two companies: ISA and UNSCC. Although in total the number of its participants was 25 national companies. Russian Federation took her seat on the ISO council in 2005.

ISO develops and produces standards that are recognized throughout the world. This organization also solves certification problems. ISO standardizes almost all fields, with the exception of electrical and electronics engineering. The latter is the prerogative of the International Electrotechnical Commission.

Confirmation of compliance with ISO requirements applies to products and services, but to a greater extent it concerns the QMS. Such certification is carried out exclusively by accredited bodies that have a valid certificate, which serves as proof of the competence of their actions. In addition to the certification itself, tests and inspections may be carried out. Positive completion of this process results in the issuance of a certificate of conformity. In Russia, ISO certification is a purely voluntary matter.

In any case, ISO guarantees:

confidence that the consumer will have access to quality service or purchase a product that will not cause any complaints;
the effectiveness of the QMS, thereby contributing to the growth of competitive advantages;
environmental safety and human health.

The ISO logo is a trademark that has passed the required registration. This fact suggests that its use is impossible for third-party companies and any persons. ISO does not give permission for this. ISO itself does not directly carry out certification activities, so it would be inappropriate for its logo to be used in this way.

Compliance with ISO requirements is confirmed by authorized certification bodies acting on the basis of an appropriate certificate. It is their logo that can be used by certified companies. Written information to the buyer is also available ISO compliance. For example, this is done using a product back label.

ISO certification in relation to management systems is more popular. Standards in this area have been developed for a long time by specialists from many countries. As a result, standards were developed, adherence to which significantly increases the efficiency of any company. Obtaining such an ISO certificate not only changes the status of the company, but also helps to obtain benefits from the practical application of global developments in relation to QMS. Regardless of size, companies are learning to make better use of resources, improve risk management and improve product (service) quality, which increases customer satisfaction.

Why is it worth getting an ISO certificate?

ISO certifications have a positive impact on company efficiency and increased profits. Obtaining them involves bringing management to a certain standard, adherence to which leads to good performance, which has been tested many times in practice in different countries.

ISO helps facilitate global trade. Following the proposed standards breaks down existing barriers. Most imported products are certified by ISO. Foreign companies actively use this method of recognizing the quality of goods (services). If you are interested in new markets abroad or want to gain a foothold where you are now, then following international standards will help you do this. As a result, the company is able to obtain both internal and external advantages.

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