Universities tourism and hotel business. Complete course of hotel business "hotelier". What is required to master the profession

Sooner or later, most people have to use the services of hotels. Arriving on a business trip, visiting relatives or being in the city for entertainment purposes, guests choose a hotel to their liking and rent a room for a certain number of days.

Depending on the class of the institution, the attendants can offer customers a set of standard services or some additional service.

Who works in hotels

The hierarchy of hotel staff is essentially the same as in many other organizations: there is an average managerial link and top management.

In order to occupy a position of the lowest level, it is enough to have diligence and discipline, and managers cannot do without special education (the Faculty of Hospitality). Whom to work after graduation is decided by the graduates themselves, focusing on the specifics of the knowledge gained and their personal preferences.

Tasks of the hotel staff

It is on the shoulders of service workers to ensure the round-the-clock functioning of the hotel. Cleaners and maids are engaged in cleaning and maintaining cleanliness in the rooms, corridors, halls, stairs and in the courtyard of the hotel. Other employees take orders from customers, deliver food and purchases to them, help with loading and unloading luggage, keep their clothes and shoes clean, and perform a host of other similar tasks. The advantage of such relatively simple professions is the absence of the need for special training, for example, at the Faculty of Hospitality. Who can work without experience and skills is a maid or a cleaner.

Such employees practically do not communicate with the guests. In extreme cases, short dialogues on general topics are acceptable.

By studying the features of functioning or hotels and management activities students who have chosen the specialty "Hotel and restaurant business" are engaged in such a structure. Who can work after graduation? Manager, administrator, or manager.

Responsibilities of a Hospitality Specialist

Middle managers take on the following responsibilities:

Supervision of the work of service personnel.
Formulation of valuable instructions, selection of their executors and monitoring the quality of the work performed.
Compliance control internal rules organizations.
Monitoring compliance with the necessary sanitary and hygienic standards.
Communication with clients, conflict resolution (within their competence).

In addition, a software specialist can advise, instruct newcomers and conduct internships. His duties often include conducting interviews with applicants for vacancies, as well as their selection.

An important task of a specialist manager is to monitor what mood is present in the team and correct it. Good worker is able to analyze the situation in time, predict its development and optimize this process (resolution of internal conflicts, correct selection personnel, the use of incentive measures and penalties).

Many of the tricks from this list are taught in various educational institutions at the faculty of "Hospitality" (who to work and what specialty to choose, the student should decide before entering).

Benefits of being a Hospitality Specialist

Choosing such a profession, people count on the following privileges:

Gaining experience in the field of management, which is useful not only for advancement in hotel business, but also to work in many other structures.
Such workers receive very decent wages. Rank specialists are not entitled to tips, but their salary is several times higher than official earnings porters and maids.
As a rule, conscientiously working as a hotel service specialist, you can count on a quick promotion.

Many young people don't think about future specialty while studying hospitality. They decide who to work with after gaining minimal experience, studying their capabilities and market requirements. That is, they perceive it as a start for a career.

Disadvantages of the profession

To the disadvantages that characterize this species activities, we can attribute the inevitably high nervous tension of executives, as well as the lack of a standardized working day.

Students who wish to work in this industry must carefully weigh all the nuances before studying the hotel business. Who to work with, decide for themselves, but you need to remember this business- it is always work with people with different temperaments, characters and levels of culture. Both among the guests and among the staff there can be impolite, upset and even rude people. The specialist must be able to find a way out of various delicate or conflict situations in order to maintain the institution's reputation and customer loyalty at the highest level.

Hotel business: who to work and where to study?

Modern educational institutions offer those who wish two opportunities for obtaining education in this area:

Diploma.
Postgraduate.

The first one is traditional education with a bachelor's degree at the end of the course. Postgraduate education can be used by young professionals or already established employees of the hotel industry who want to improve their skills. The result of such training is a master's degree.

Many domestic trade universities and specialized colleges offer to master the specialty "Hospitality" (who to work after graduation, you can ask the selection committee or study relevant publications). In addition, many educational institutions in Switzerland, France and Poland constantly invite applicants.

What is required to master the profession

It must be said that the specialist hotel service maybe not every person. To effectively perform managerial functions and be a useful employee for the organization, the student will need pragmatism, skills rational thinking, patience and certain leadership qualities.

At the moment, there is a certain bias towards supply in the labor market, that is, there are more young specialists than vacancies. However, this fact should not confuse ambitious and purposeful people, because with such qualities they have every chance of success. successful career. In addition, the training program includes a large number of universal subjects that can be useful when working as a manager or HR specialist in an organization far from the hotel business.

Knowing who can work after graduating from the "Hospitality Business", young people should take into account the specifics future profession. Only in this way will learning be interesting, and work will become a favorite pastime.

This is a popular direction of both education and development of the country. Many people think about what kind of education to get for successful work in this area. Understanding this issue is not as difficult as it seems. In fact, it is enough to know just a few features of training. But choosing a place to receive an appropriate education is more difficult. There are a lot of various institutions that allow you to work in the hotel and restaurant business after graduation. And an ignorant person can simply get confused in the choice.

What is this work

So, the first thing to do is to understand what a citizen who decides to work in a direction called "hotel and catering business". It is not entirely clear what will need to be done in this or that case.

The thing is that upon graduation from a particular institution, a person will become a restaurateur. Or, as he is also called, the manager of the hotel and restaurant business. The tasks of such an employee are varied.

Among the main occupations are:

quality control of work;
management of hotels or restaurants;
organizing the supply of items necessary for the functioning of the business;
marketing planning.

In other words, such a manager is a universal worker in the hotel and restaurant business. Most often found as an administrator in a particular institution.

Ways of learning

Did the definition scare you away? Then you should think about training. Where can one master such an activity as a hotel and restaurant business? Where should a person go to get the appropriate education? There are a lot of options. Everyone chooses one or another institution to build their career and get an education in the hotel and restaurant industry.

If we briefly list all possible places of study, we can single out the following organizations:

universities in Russia and outside the country;
colleges;
organizations offering retraining;
private training companies.

Each training option has its own own features. They will be discussed further. What to pay attention to in this or that case? How to become a restaurateur without any problems?

Retraining

Perhaps we should start with the least common scenario. It's about retraining courses. They are usually organized either by the employer or specialized exchanges labor.

The training period is on average 2-3 months. No entrance examinations are required. Upon graduation, a citizen receives a certificate of retraining as a restaurateur. From now on, he will be able to work in the hotel and restaurant business.

Private centers

The next training option is to contact private training centers. This is good way receiving additional education as well as self-development. With the help of specialized courses, you can easily master the hotel and restaurant business. It is recommended to inquire about the programs offered by certain private educational institutions.

They usually study for about a year. In rare cases, the training is several months or years. After listening to lectures, it is usually required to pass a final test, pass an exam. And after that, a person is issued a certificate stating that he is now considered a restaurateur. The document usually lists acquired skills.

Interested in the hotel and restaurant business? What subjects will I have to take to study in private centers? None. And it pleases. There are no entrance tests in private educational centers. It's enough just to pay for your education.

Universities

A more serious approach is to study in the universities of the country. Modern universities offer several options for mastering the specialty of a restaurateur. You can study at a university on the basis of a secondary vocational education or get higher. In the first case, education will be received. It is not highly valued by employers. In the second, the graduate will receive a diploma of higher education. It is he who attracts many employers. Although, as practice shows, the hotel and restaurant business allows you to successfully build a career with a diploma of secondary specialized education.

Depending on the chosen type of study, you will have to stay as a student either 2 years, or 3, or 4. In the first two cases, we are talking about secondary specialized education based on grade 9 or 11, respectively. Higher mastered 4 years.

A distinctive feature of education in universities and colleges is the presence of entrance examinations. To be admitted as a student, you will need to pass some exams. About them a little later. First, you should find out where exactly in Russia you can go to study as a restaurateur.

Universities for education

There are a lot of higher educational institutions in Russia. Where are they trained in the direction of "hotel and restaurant business"? Universities in Russia that offer to become restaurateurs include the following:

Plekhanov University;
RSUH;
MGI named after Sechenov;
Russian State University of Tourism and Service (Moscow).

This is not all educational institutions. In almost every humanitarian university, you can become a restaurateur. Only the above places, as students say, are best taught in the chosen direction.

College

Interested in the hotel and restaurant business? College is the most common option for getting an appropriate education to start a career. Usually, admission to specialized schools is considered after the 9th or after the 11th grade.

Depending on the chosen educational institution, entrance examinations are either available or absent. Where exactly do you go to study? You can choose a liberal arts college. And there to see if there is a direction of interest to the applicant. As already mentioned, after grade 9 they study for 2 years, after 11 - 3.

Where specifically to go? You can pay attention to:

management and hotel and restaurant business;
College of Small Business #48;
food college in Moscow;
Krasnodar Trade and Economic College.

All this is just the beginning. The list can be very long. Interested in the hotel and restaurant business? College in St. Petersburg on the embankment 154a is considered the most successful choice among the residents of St. Petersburg.

Tests

What's next? Now it is important to understand what tests will have to pass. As already mentioned, technical schools are sometimes accepted simply by application. All you need to do is show your high school diploma, ID card and application for enrollment.

And if the university will master the hotel and restaurant business, what to take? The required exams include:

Russian language;
mathematics.

Both subjects must be passed at the basic level. But on the profile you will have to take social studies. In some cases, they may also request the USE or GIA in English. These are all the exams that you have to pass. And then it will not be difficult to enter a hotel and restaurant business college or university.

The hotel business and tourism are very well developed today and continue to develop further. In this regard, organizations are interested in finding young professionals who know the basics of hotel service and tourism. This is a very controversial profession, and the article will help you understand whether it is worth studying for a hotel business.

Description of specialty

A specialist in the direction of "Hospitality" works primarily in the field of hotel business, but may be engaged in restaurant activities or tourism. Most often, colleges and universities teach in the specialty “Tourism and hotel service”, and the graduate receives the qualification “Tourism and hotel service manager”. He can independently choose the type of activity that he wants to engage in.

The specialist is engaged in organizational, managerial, production and technical activities. A graduate of the specialties "Hospitality", "Hotel Service" or "Tourism and Hotel Service" can work in hotels and hotels, restaurants, resorts, travel agencies.

During their studies, future managers study the basics of service and etiquette, management, organization and management of the hotel business, business planning, hotel animation and other interesting disciplines necessary for further work.

pros

Interesting disciplines. During their studies, students study useful and interesting humanitarian and socio-economic disciplines. This specialty should be chosen by those who are not very well versed in mathematics, physics and other technical sciences.
Ability to communicate. The ability to build a dialogue is an important quality for any manager, including a hotel manager. The specialist must be able to correctly and, most importantly, politely talk with the guest and be able to solve his problems. In universities and colleges, future managers are taught proper communication, as well as psychology, so that they can immediately understand a person and adjust to his mood and character.
important life qualities. The disciplines and sciences studied during the study, as well as the acquired qualities, will be useful in any field, not only in the hotel industry. Therefore, even if a graduate does not work in his specialty, he will always be able to find a job in another or similar field, and even create his own business.
Ability to draw up business plans and open new hotels. Graduates of this specialty do not necessarily work as administrators at the reception or as other service personnel. They can also design their own hotel or hotel and set up their own business.
Good wage. But even service personnel in hotels, especially large ones with a category above 3 stars, make good money. average salary hotel administrator is 30,000 rubles.
There are prospects career development. After a few years of work as an ordinary administrator, you can become a hotel manager, whose salary is several times higher. In the hotel business, even maids and waiters are able to “grow up” in their careers.

Minuses

Nervous and stressful work. The hotel administrator is not always able to calmly stand at the counter, smile and talk with guests. Sometimes there are very nervous guests who are constantly not satisfied with something, and you have to solve their problems.
Irregular working hours. Usually the hotel staff works in shifts: 2/2 (shift per day / shift at night and 2 days off). Not everyone will be able to adapt to such a schedule, except for this - it is very exhausting. But there is always an opportunity to change.
You have to spend a lot of time on your feet. When communicating with a hotel guest, the administrator must stand in accordance with the rules of etiquette. All hotel workers: manager, administrator, maids, porters, etc., spend a lot of time on their feet, as they constantly need to serve guests.
It is difficult to enter a university on a budget. There are very few state-funded places in this specialty in universities, and most often students study for a fee. To enroll in budgetary basis, you must score above 250 points in the exam. But there is an alternative - there are many more free places in colleges, and it is easier to enter there.
You can get a job without education. Today, many hotels, travel agencies and other similar organizations hire specialists without education - they are trained right at work. Therefore, you need to think - is it worth spending 4 years on training if you can get a job without it?

And yet, specialists with an education in the specialty “Hotel Service” are more likely to get a job than those who do not have it.

On the basis of 9 classes, you can only go to college, the training period is 3 years. For admission to college, only a certificate is required, since the rating of applicants is formed by the average score of the certificate.

After the 11th grade, you can also go to college (according to the average score of the certificate), but the term of study will not be 3, but 2 years. Also, applicants who have passed the exam in the required subjects can apply to 5 universities. The following items are required for admission:

Russian language.
Basic mathematics.
profile mathematics.
Social science.
Story.
Geography.

Each educational institution composes its requirements and necessary subjects for admission. Therefore, you need to familiarize yourself in advance with the requirements of each university where you plan to enter. The term of study at the university is 4 years.

Everyone decides for himself whether to enter this specialty or not. On the one hand, it is interesting and not boring, while studying you can get a lot of useful knowledge that will be useful in life. On the other hand, if hotels take people without work experience and education, why waste time studying? But if you want to open your own hotel in the future, then education in this area will greatly help to do this.

5 Reasons to choose a study program at the Institute of Hotel Business:

1. The curriculum is designed in such a way that students can receive the most complete and relevant education in the most effective way. Course participants are waiting for useful knowledge, presented in a form that is easy to understand, and therefore provides the most complete information and allows them to learn the hotel business quickly and efficiently.

2. You can choose the most convenient training format for you - distance, full-time or individual option. You can easily combine training with work or study.

3. The actively developing hotel business is one of the most popular among entrepreneurs, which means that the knowledge you have gained will quickly find its application.

4. The prospects that open before you after completing the course are fast career growth, a consistently high salary and the title of a specialist in the most promising and profitable direction in the hotel business.

5. You will receive a document confirming the acquired knowledge that meets all standards and is highly appreciated both in Russia and abroad.

The Institute of Hotel Business from the Business Academy MBA “CITY” is a great way to become a self-confident professional in the field of hotel business!

Hotel Business Institute

Hospitality

The hotel business is considered one of the most promising and profitable activities today. The output of the economy international market and the rapid development of the tourism industry have led to an increase in the interest of businessmen and tourists in the services offered in the segment of hotels and hotels, and the need for qualified workers is growing accordingly. Attracts this direction and as a business proposition, owning a hotel is prestigious and profitable.
It is worth noting that many are also attracted by the possibility of career growth in the hotel business - for ordinary positions, employers quite often do not require staff to have any special education or skills (all this can be obtained already in the process of work), while quite a few serious demands. It is no secret that professions in the hotel business are quite diverse, because the system itself determines the vastness of specializations - everyone is actively involved in the hotel business - from technical staff to direct management - managers, administrators, managers, etc. In addition, specialties in the hotel business are represented by waiters, cooks, and maids. In short, in this type of activity, everyone can find something to their liking, because professions in the hotel business are very diverse.
As mentioned above, in most cases, there are no serious requirements for service personnel, but this does not mean at all that everyone can get a job in a hotel or hotel. For example, knowledge of a foreign language is often required, which is already a feature of working in the hotel business. At the same time, in other types of activities, service personnel are not required to possess foreign language. As for the management team, education plays a huge role here, because it is competent to build the work of a hotel or organize efficient work employees - a matter requiring vocational training. At the same time, having a diploma in the hotel business does not guarantee successful employment for the graduate, because not only the “crust” is important for the employer, but also the practical skills of the potential employee, his knowledge and skills. It is for this purpose that numerous courses in hotel business are offered.
Moscow institutes of hotel business offer many directions where you can get a specialty in hotel business, but studying there is far from always comfortable and affordable. There is an alternative - MBA CITY Business Academy represents the institute hotel industry which trains specialists in many professions in the hotel business.

Hospitality training

Today, people who want to get a job in the hotel industry are no longer faced with the question “where to study hotel business”, because the MBA CITY business academy is a real institute of hotel business, where advanced training courses and training in professions in this business are held.
With us, you can choose both full-time and part-time (distance) training in the hotel business, and the programs are designed in such a way as to cover the maximum number of topics and aspects that are of practical interest in this type of activity. Studying hotel business with us is convenient, easy and interesting!
The main goal of the courses offered by the Academy of Hotel Business MBA CITY is the training of qualified specialists in the above direction. In the process of learning, each student will be able to learn everything about organizing, managing and building a business in an interesting and accessible way, gaining not only theoretical, but also practical skills.
The Institute of Hotel Business MBA CITY is high standards of education quality, cooperation with leading companies in the field of hotel business, as well as a team of teachers who know everything about their subject - practitioners, not theorists. The ability to choose the level of courses, as well as providing students with teaching materials, makes our offer truly unique.
School of Hotel Business MBA CITY - the best offer on the market educational services cities. At the end of the course, all students receive state certificates.

Institute of Tourism from MBA CITY

Academy of Tourism MBA CITY invites everyone to study and get a profession in one of the most popular areas - tourism business, management and management.
Peculiarities modern world dictate their living conditions to us - dynamics in everything and the desire to grow in all directions, develop and improve ourselves are important goals for the majority modern people. Moreover, today it is considered simply an unaffordable luxury to wait a long time. professional growth employees who are forced to go through a difficult path to qualified work, most managers, including those in the tourism business, need professionals right now. The question arises - how to get a fast and high-quality education? The answer is simple - to undergo intensive training at the Moscow Institute of Tourism from MBA CITY.
These courses are of interest to a huge number of people, because after studying at our business academy, you can get a high quality education, as well as a profession in demand, which, moreover, is highly valued in the labor market. In addition, our courses will be useful to all those who cannot imagine their life without traveling, to all tourists who want to know all the intricacies of the tourism world, popular tourist destinations, etc. Also, in the process of obtaining education at the Academy of Tourism, students become more familiar with the legal nuances tourism business, with basic terms and provisions.

Institute of Tourism in Moscow

The Moscow Institute of Tourism at the MBA CITY Business Academy is the most effective, modern training programs that include the latest teaching methods, therefore, choosing our courses, you choose high-quality knowledge, excellent advanced training or obtaining new profession in as soon as possible and at an affordable price. It is worth noting that our students can receive education both full-time and remotely, which allows you to adjust the intensity of classes to your personal rhythm, to receive education without interrupting your main activity.
Classes are conducted by experienced teachers who are familiar with tourism in practice, so all the knowledge gained in MBA CITY, graduates can safely apply in their practical work.

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